Nobu Hotel Palo Alto
Location: 180 Hamilton Ave, Palo Alto, us
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Luxurious Accommodations
Indulge in the comfort of plush bathrobes, boutique bath products, and floor-to-ceiling windows in each room. Enjoy modern amenities like an Internet radio with Bluetooth and an Illy Espresso Machine.
Dining Excellence
Savor a full-service dining experience at the on-site restaurant, Nobu Palo Alto. Delight in exquisite cuisine without leaving the hotel premises, or opt for 24-hour room service for added convenience.
Convenient Location
With a prime location just a short walk from Palo Alto Caltrain Station and Stanford University, explore the vibrant downtown area or visit nearby attractions like Stanford University Golf Course and Palo Alto Art Center.
Experience luxury, convenience, and exceptional service at Nobu Hotel Palo Alto. Book your stay now.
Important Information
Cancelation Policy: The hotel has a limited-time cancelation policy of 50% deposit at booking and full-prepayment at 90 days to arrival.
The property considers 5 rooms or more a group. For group bookings, the terms of purchase will revert to full cancelation penalty if not canceled within 30 days of arrival. Please call the hotel directly after booking 5 or more rooms.
The property reserves the right to cancel more than 3 rooms under the same name traveling together as they will be considered duplicates.
Only valet parking is available at this hotel.
The property will authorize the credit card provided. This is not a payment but only a pre-authorization to check the validity of the credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 11:00 AM
Amenities & Facilities
- Fitness facilities (surcharge)
- Non-smoking rooms
- Air conditioning
- Restaurant
- Room service
- Terrace
- Family rooms
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Non-smoking throughout
- Concierge service
- Allergy-free room
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Guests can opt-out any cleaning services during stay
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Food delivered to guest room
- Access to health care professionals
- Face masks for guests available
- Delivered food - securely covered
- Mobile app for room service
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Reception hall
- Vegetarian menu options available
Rooms Available
-
Ryokan Suite ADA
1 King Bed
355-sq-foot room with a balcony
Layout - Bedroom
Internet - Free WiFi
Entertainment - 90-inch flat-screen TV with premium channels and Netflix
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, and bed sheets
Bathroom - Shower, bathrobes, and slippers
Practical - Laptop-compatible safe, laptop workspace, and phone; cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Hand-held showerhead
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Espresso maker
- Designer toiletries
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Soap
- Laptop-friendly workspace
- Hand-held showerhead
- Wheelchair-accessible bathroom vanity
- Visual fire alarm
- Wheelchair-width doorways
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Premium Two Queens ADA
2 Queen Beds
320-sq-foot room with a balcony
Internet - Free WiFi
Entertainment - 90-inch flat-screen TV with premium channels and Netflix
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, and bed sheets
Bathroom - Shower, bathrobes, and slippers
Practical - Laptop-compatible safe, laptop workspace, and phone; cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Visual fire alarm
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Espresso maker
- Designer toiletries
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Soap
- Laptop-friendly workspace
- Visual fire alarm
-
Deluxe Two Queens
2 Queen Beds
320-sq-foot room with a balcony
Internet - Free WiFi
Entertainment - 90-inch flat-screen TV with premium channels and Netflix
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, and bed sheets
Bathroom - Shower, bathrobes, and slippers
Practical - Laptop-compatible safe, laptop workspace, and phone; cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Visual fire alarm
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Espresso maker
- Designer toiletries
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Soap
- Laptop-friendly workspace
- Visual fire alarm
-
Ryokan Zen Suite
1 King Bed
420-sq-foot room with a balcony
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - 90-inch flat-screen TV with premium channels and Netflix
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, and bed sheets
Bathroom - Shower, bathrobes, and slippers
Practical - Laptop-compatible safe, laptop workspace, and phone; cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Visual fire alarm
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Espresso maker
- Designer toiletries
- Separate sitting area
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Soap
- Laptop-friendly workspace
- Shower grab bar
- Visual fire alarm
-
Nobu Suite
1 King Bed
441-sq-foot room with a balcony
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - 90-inch flat-screen TV with premium channels and Netflix
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, and bed sheets
Bathroom - Deep soaking bathtub and separate shower, bathrobes, and slippers
Practical - Laptop-compatible safe, laptop workspace, and phone; cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Visual fire alarm
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (2 Adults)
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Espresso maker
- Designer toiletries
- Separate sitting area
- High-speed internet access
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Deep soaking bathtub
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Soap
- Laptop-friendly workspace
- Visual fire alarm
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Ryokan Suite
1 King Bed
334-sq-foot room with a balcony
Layout - Bedroom
Internet - Free WiFi
Entertainment - 90-inch flat-screen TV with premium channels and Netflix
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, and bed sheets
Bathroom - Deep soaking bathtub and separate shower, bathrobes, and slippers
Practical - Laptop-compatible safe, laptop workspace, and phone; cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Visual fire alarm
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (2 Adults)
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Espresso maker
- Designer toiletries
- High-speed internet access
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Deep soaking bathtub
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Soap
- Laptop-friendly workspace
- Visual fire alarm
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Premium Two Queens
2 Queen Beds
320-sq-foot room with a balcony
Internet - Free WiFi
Entertainment - 90-inch flat-screen TV with premium channels and Netflix
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, and bed sheets
Bathroom - Shower, bathrobes, and slippers
Practical - Laptop-compatible safe, laptop workspace, and phone; cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Visual fire alarm
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Espresso maker
- Designer toiletries
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Soap
- Laptop-friendly workspace
- Visual fire alarm
-
Deluxe Room
This double room features a balcony, and air conditioning.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Toilet paper
-
Premium Room
The double room features air conditioning and a balcony. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Telephone
- Air conditioning
-
ZEN Suite
The suite offers air conditioning and a balcony. The unit has 2 beds.
Max Occupancy: 3 (3 Adults)
- Telephone
- Air conditioning
-
Ryokan Room
The suite provides air conditioning and a balcony.
Max Occupancy: 2 (2 Adults)
- Telephone
- Air conditioning
-
Ryokan Room ADA
The suite features air conditioning and a balcony.
Max Occupancy: 2 (2 Adults)
- Telephone
- Air conditioning
-
Premium Room ADA
The double room offers air conditioning and a balcony. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Telephone
- Air conditioning
-
Deluxe Queen Room with Two Queen Beds
The quadruple room provides air conditioning and a balcony. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Telephone
- Air conditioning
-
Queen Room with Two Queen Beds
The quadruple room offers air conditioning. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Telephone
- Air conditioning
-
Queen Room with Two Queen Beds - Disability Access
The quadruple room provides air conditioning and a balcony. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Telephone
- Air conditioning
Guest Reviews
- Jakub (10/5): -
- Syreeta (10/5): I enjoyed my stay ,felt like the room size for the price was expensive and the food wasn’t impressive as I heard - Clean,great customer service Window view wasn’t pleasant
- Ralph (9/5): -
- Bella (7/5): -
- Shyamal (9/5): -
- Kuo (2/5): 性价比太低 - 只有餐饮做的非常好 房间设施及其落后，性价比极低
- Sandra (5/5): Posizione ottima , servizio da migliorare - La posizione , pulizia Il servizio alla colazione molto lento , in molte occasioni non c’era nessuno in sala , poi improvvisamente ( di solito quando qualcuno protestava ) uscivano tutti dalla cucina . Camera di dimensioni modeste Servizio molto impersonale
- Caroline (10/5): -
- Luigi (9/5): -
- Vick (7/5): Perfectly Nice Hotel, but Not Worth the Price - The location in downtown Palo Alto is great, if that's what your looking for. And the Nobu restaurant is of course delicious. The rooms are nicely decorated. The staff was friendly. However, as one of the most expensive (if not the most expensive) hotels in a wealthy city like Palo Alto, I was expecting a more luxurious experience. The room was nicely designed and perfectly comfortable, but I wouldn't call it luxurious. There was no grand lobby, beautiful garden, or killer fitness center. The gym was fine but small and the lobby was also fine but small. There is only one elevator so you sometimes have to wait a bit for it or take the stairs, which are kind of dirty and banged up since they're really intended as fire escape stairs (I assume). The staff was very nice, but again, I had been expecting to be impressed by outstanding luxury service, and I definitely was not.
- Hamed (10/5): - Very clean with a smart toilet!
- Joan (4/5): -
- Dr Shalya (8/5): Good place , unusually pricey despite of booking well in advance - Food , simplicity , very soft bedsheets Indian staff at check in ( we are indian origin too ), he was rude and unwelcoming . Was very warm to other guests though
- IanM (9/5): Very good - Food Minimal storage in room.
- Fernando (8/5): Fora o estacionamento, o restaurante foi ok. - O estacionamento. Demorava muito para trazerem o carro. Serviço de valet e estacionamento não estão à altura do hotel.
- Simon (6/5): - Nice property
- Robert (10/5): - Excellent property and stay
- Michael (10/5): - Great
- Rodney Calvin. (10/5): - One of the best hotels stay. 5 star!
- Stepan (10/5): - Hotel is nice, stuff is attentive, clean spacious rooms.
- Michael (10/5): - Great rooms, exceptional toilets with fully customizable bidet functions. Our first room was too elevator-adjacent but they moved it with no issues! Excellent restaurant downstairs. Super nice and accommodating staff. Good location.
- yhandywang (4/5): Luxury Price, Motel Curtains - I had high expectations for NOBU, but was very disappointed by a basic design flaw in the room: the drapes don’t fully cover the windows, leaving a large gap between the drapes and the wall. As a result, the room was flooded with light by 6 AM every morning. For a hotel at this price point, proper blackout functionality should be standard. Unfortunately, this made restful sleep impossible. Would not recommend for light-sensitive travelers.
- Ariane (10/5): - Great location and cool vibe. Nobu restaurant is excellent
- Mohamad (9/5): Superb -
- Julia (10/5): - Great hotel and staff, we had a wonderful stay. The room was beautiful and very quiet.
- peggybI2516SN (2/5): Nobu should not be in the hotel business - I realize that it is an American/California issue more than anything. For the price, the hotel and the service is -1 star at best. The hotel lobbies and elevator smell like fish from the sushi; the gym is not a gym for people who like to do non-cardio workouts; the breakfast service was mediocre-took 35 minutes for a capaccino (the breakfast itself was good) and the staff was lacking; the room service breakfast was missing the coffees because the staff couldn't be bothered to turn the door order form over-and then the "manager" delivered (40 minutes later) cold incorrect drinks and made a point to say "complimentary"; the room provides an espresso machine but for a Japanese themed hotel, I would have expected a green tea offering; No pool and a very small "garden" area with no umbrellas; the maid service never came till we called at 2 PM and the turn down never showed up; and last but not least, no bell service to help with our many bags and the car took an hour to arrive for our departure....In summary, skip it, you can do better.
- Guy_in_l0nd0n (10/5): Perfect spot for Palo Alto - Absolutely impeccable stay as usual. Really well looked after by Varun at the front desk. The hotel is well located and calm. The rooms are beautiful, and the bathrooms are fantastic. The gym is just what you need. That's the perfect spot for not just a business trip but even if you're with your partner.
- Dustin (10/5): - Nice, clean and quiet place
- eve (6/5): - Rooms above a restaurant, like an inn of old
- Evangeline (6/5): - Nice amenities, comfortable bed. Super convenient location.
- jaenettes2025 (10/5): Great staff, great experience - My partner and I had a fantastic stay at the hotel back in February! The front desk staff were especially accommodating and gave some incredible recommendations for the area as well as San Francisco. We will be staying here again in the future!
- Alison (10/5): Exceptional -
- Jessica (10/5): Exceptional -
- Marianna (10/5): Exceptional -
- Vincent (10/5): - Our stay was amazing! Felt as if we were staying with family. As soon as we walked in they knew welcomed us and knew us. They even wished my daughter a Happy Birthday! They made us feel so welcomed and comfortable. Anything we needed they made sure they were there to help with whatever. Room was amazing and clean. Hotel Manager introduced himself and made me feel like family. Great staff and manager! Overall recommend this 100%!! Definitely will be coming back soon!
- Art (10/5): - Bedding, rooms first class. Staff not as attentive during breakfast. Lots of staff around... just our particular waitress was a bit missing. Never got a 2nd cup of coffee, nor offered a cup. I found myself looking around for her.. then just gave up. At time of payment... it seemed to lag, there were other conversations with her and the staff that seemed to prolonge her assertiveness to the task. There were only 2 or 3 tables in the whole restaurant.. so it was not that you guys were busy.
- Margaret (10/5): Exceptional -
- john (4/5): - Rooms great. Services was terrible at the bar and restaurant. Called front desk, valet and guest services for an iron and no answer. Had to get dressed and go down to the desk and noone was behind the desk. The entire operation needs work. Get a mew GM!!!
- Radhika (10/5): Exceptional - A fantastic location in Palo Alto and proximity to Stanford. Very calm and peaceful hotel with comfortable rooms. Seating on the ground floor would be a great idea. Sometimes, one has to wait for a friend or a car, and there is no place to sit.
- Asifa (10/5): - Nice property, quick checkin and checkout
- MsHellfire (10/5): Very relaxing Stay - I was only in a basic category room but still felt like I was getting a luxury experience. Breakfast was painstakingly slow even though there were very few guests at any one time. I also think the hotel needs to put up a sign at the host stand inviting guests into the restaurant at breakfast time as too many end up standing outside unnecessarily thinking that the host is away and they'll be tended too soon enough when in fact there isn't a host coming at the breakfast period. I was disappointed that there wasn't a spa to better foster my relaxing experience and would suggest offering massages at the minimum as something to consider. I thought the food overall was pretty decent at the in-house restaurant however bar staff in particular at both the restaurant and the separate bar area need to be conscious of the appropriateness of the content of their conversations that are within earshot of patrons.
- Marina (10/5): Exceptional -
- Leo (8/5): - Very well situated in Palo Alto. However elevators were at times broken
- Isaac (8/5): - Very comfy and clean.
- Dan (10/5): - This is an amazing hotel! One of the best and well thought out concepts I’ve ever had the pleasure of staying in! Thank you!
- Benjamin (2/5): - Was great a few years ago. Food and now terrible. Will never come back
- Alexey (10/5): Exceptional -
- VTwelltravelled (10/5): Super relaxing room and amazing breakfast - Just stayed 3 days for graduation weekend and loved my stay - an oasis of calm in a busy weekend. Service was great - I loved the Toto toilet and amenities. Room was super comfortable and quiet with cool shades and settings to get the right lighting. Internet was fast. Only complaint was the sub par (and overheated) gym - minor but they could do better. Restaurant was great too. I'd throw in a few sparkling waters for free for the price as a suggestion - annoying to get charged at the minibar after paying over 800 a night.
- Reyaz (10/5): - Comfortable
- Ruth (10/5): - Superb room, tastefully appointed and thoughtful choices throughout. Serene.
- Alfredo (10/5): - It was simple and stylish. Very best of Japanese culture.
- Harold (6/5): Nice room but the staff need support - it very clear that the front desk staff has not been properly trained. When I check out they went rude but it seemed as if I was an annoying task that need to be dealt with when they where trying to do their real work. Not focus on the check out process or me the guest.
- Karina (10/5): - Beautiful hotel in the heart of Palo Alto!
- Yi (10/5): It’s just a good stay that I would recommend to anyone - It’s clean and conveniently located at the heart of Palo Alto where restaurants are just walkable distance Nothing so far :)
- Walden (4/5): Disappointing - The staff wasn’t very professional and was quite rude.
- Anoop (10/5): - Beautiful property with Japanese influences. Zen like feeling in the room, bright and cheery. Rooms however need more mirrors!
- karensM3748PV (10/5): Amazing Unforgettable Experience!! - Nobu restaurant has amazing food and great staff! Food-Are so unforgettable all the food just melts in your mouth can’t get enough of those yummy flavors! The restaurants overall are beautiful Inside. We can't wait to go back and be there next time to their Garden patio just to enjoy the weather, beautiful view, food & drink.
- Susan (10/5): - Nobu is a truly lovely hotel. We Particularly loved the Zen Garden, and of course the fabulous restaurant. Our only difficulty was with understanding the lighting and blinds system in our room, which was a bit complicated.
- raf823 (8/5): lovely hotel - Very nicely appointed rooms, but you must be interested in minimalism and Zen. Massive television great for watching movies. Clean and good service. The bathroom seemed a bit small for the size of the room but was adequate. A great respite in Palo Alto.
- annvP2421ZG (10/5): Most luxurious work trips ever - Elegant decor, very clean rooms, fluffy towels, comfy beds, friendly staff and a very safe building. There’s also a Nespesso maker and a fantastic iron tea pot in every room! I’ve stayed at Nobu twice on business trips and will absolutely be back. Nobu is close to Stanford and there are a lot of wonderful shops and restaurants within walking distance. The rooms are incredibly quiet. I’ve never heard another guest’s shower, hair dryer, TV, etc. The equipment in the fitness center is all very well maintained and kept clean and tidy. The staff have been very helpful and accommodating on both trips. In February my flight home was delayed and they let me stay in my room until noon. In April my flight arrived early and they were able to check me in midday.
- Maya (10/5): - Outstanding place to stay. Minimalist, tranquil and chic — ideal for recovering from jet lag.
- Tal (10/5): Our family had a wonderful and cozy stay - The building was beautiful and well maintained. Wonderful Japanese gardens. Food was delicious I would appreciate it if there was complimentary coffee earlier on, if breakfast was open earlier and if the restaurant was open later. In the evening the bar seemed too crowded. Elevator was slow.
- Kian (8/5): Very good -
- Robert (10/5): - Close to Palo Alto train and Stanford
- Kian (9/5): Overall good - Show space is a bit small. Window shade not able to open/close half way...need to fully open or close.
- Laurent (5/5): Not worth the money …lacking many things a real 5 strar hotel should have …service NOT. Attentive. - Location. Downtown Palo Alto Rooms are small, no full mirror anywhere in room…in fact only mirror is in bathroom … if getting dressed …can’t see full body ..just half and inside bathroom … Toto Japanese toilets make noise all night …also the automatic sensor ..lifts the seat and turns a ,ought inside commode…, making noise as you simply walk by …. They cleaned our room at 4pm …having left the room at 9am ….. we couldn’t go back and rest …had to wait in lobby …never offered anything ..a drink or something for making us wait ….never had turn down service ….
- Teri (4/5): Not a great hotel at all. - there are many things wrong with this hotel. The rooms are laid out terrible and not comfortable. The shades have large gaps so the room is never really dark. They charge for every little thing no free water so thank god I brought some. 50 a day for parking on top of $500/a night room price. The attitudes of the help are snotty. Uppity. the restaurant is outrageous as well.
- Katarzyna (8/5): - The hotel is great but the staff could be nicer...
- Luis (10/5): great - location and service storage space in rooms very limited
- Jianhua (10/5): Exceptional -
- Gary (10/5): - Good bar and restaurant
- Anna (8/5): Very good -
- Doreen (10/5): Exceptional -
- Thomas (9/5): Superb -
- edward (10/5): - top notch
- Selma (10/5): Exceptional -
- Anthony (9/5): Superb -
- Verified traveler (6/5): Nah - Poor service 5-stars-motel
- Stefanos (9/5): Great hotel - Great rooms and great breakfast. Very friendly staff. Also top location in Palo Alto NA
- Amanda (10/5): Exceptional -
- santamonicaadelaide (4/5): Back to the four seasons !!! - Not as good as the restaurant! Check in they had the wrong room class. And the wrong length of stay. Waited two hours for them to fix. Then, no electric plugs near the bed. I have a sleep apnea machine that needs a plug! So have to ask for an extension cord. Wait for that. Then install it. It will run from the far side of the room to power the sleep machine. Hope I don’t trip on it in the night! NOT a premium place. Although the staff are very nice.
- Verified traveler (6/5): - インテリアがとても良かったが夜音楽の騒音がひどかった。水圧が弱くシャワーに苦労した。ベッドサイドにUSBでの携帯充電4箇所あるがコンセントが少なく故障していた。唯一最大の長所はロケーションが良いところ。治安も良くレストランが周囲にたくさんある。
- cobra_commander (2/5): they ignore “do not disturb” sign - i got a late checkout extended and stuck “do not disturb” sign on the door. 30 minutes after normal checkout time, housekeeper knocks loudly, opens the door, and asks me what time i am checking out right in the middle of my zoom meeting. wtf? this hotel does not deserve such great reviews when they cannot even observe a simple “do not disturb” sign.
- Batlots (2/5): Very disappointing. - Stayed in the Zen Suite. The carpeting was totally stained. Quite disgusting. Our door to the patio wouldn’t close all the way. There were hardly any drawers to put your clothes in. The bathroom was very small. This was an expensive suite. I could go on, but I think I’ve said enough.
- Wang (8/5): Very good -
- Ketal (2/5): - Customer service at checkout is some of the worst Ive ever seen!
- Sevil (1/5): Town was nice but Nobu is surprisingly horrible - Nothing though nothing special, just Nobu the name but full dissapointment Bar and restaurant close at 14:30 and 22:00 and no service after. They are working like solo restaurant and bar but nowhere to have some time for hotel guests in between. I had to make a zoom meeting out of the room since my son was sleeping. But showed me nowhere to sit in front of reception I had a meeting. When you are checking in no information nor the hotel or the room given. They close the bar everyday for special events. They never mind the hotel guests. Never stay there. Many nicer places with half price that you can have decent service for better stay. I had stayed at Marbella Nobu before which was nice but this one is total dissapointment…
- Townsend (8/5): Very good -
- Muhanad (6/5): - The hotel is new .. but definitely overpriced.. and it’s not 5 stars at all .. they have a huge problem at the door and with Vale .. welcoming clients at the door is the worse, we were asking the vale guy as he was the only person at the door to help with the bags and imagine .. he answered it’s not my business ..
- Nanthiya (2/5): - No laundry service. Very slow food (50 minutes to an hour) from ordering food to getting served - breakfast & lunch.
- noomdara (2/5): Service really really sucks - The supposed 5 stars hotel did not provide laundry service. The concierge just stated that the contracted laundry shop closed down and so no service. No back up plans at all. Had lunch at their Nobu restaurant. A pot of tea took 40 minutes. No water service provided. Tea came after repeated complaints to the waiter. Food was even slower - ordered a few sushi dishes and a wagu beef rice dish. After 40+ minutes of waiting I asked to speak to the manager. The staffs all ignored my request. I had to spot him out and asked if he was the restaurant manager to complain. First and last time staying here ever. Don’t recommend anyone to stay here. Expensive and very poor service.
- Anonymous (2/5): underwhelming - restaurant is great room is small and basic. frankly not worth the price. toiletries were ok and not everything was well thought through in the room
- SheSheTraveler (4/5): Awful Experience - Avoid if you want what you booked, appreciate honesty and customer service, and like Wifi - Avoid if possible. First, Wifi isn't working. It's a known problem. I'm on a business trip and need to use my phone as a hotspot for any work I need to do. I booked a king room. Walked into 2 doubles. When I called down, I was told it's what I booked. I looked at my email reservation - I did in fact book a king. When I called again I was told they oversold tonight so they put me into a double. So I guess the first time the lied and tried to pretend it was my mistake. When I asked to be switched the next day, they said I can talk to someone tomorrow (while I'm at work?) and see what happens. What was I offered for this issue? Nothing. Barely an apology. A gaslight and then an unwillingness to remedy in any way. When I pointed out they were still booking King beds for the night online direct through their site, they said those people would be put in double rooms. When I explained that if they know that it's misrepresentation and false advertising, they did not seem to care. I won't make this mistake again - plenty of nice hotels around here.
- Santiago (9/5): Great -
- Tour530236 (10/5): Great hotel in downtown Palo Alto - We considered staying at the Four Seasons, but I then noticed that Nobu Hotel was half the price. I would venture to say that it rivals the Four Seasons in every way. The finishes and Japanese touches were incredible. I grew up in Japan and it made me feel very reminiscent! Lots of little things that make a big difference - fabulous location, comfy bed, nice towels, ukata (bathrobe) and slippers, amazing fancy toilet, sliding doors to balcony that you can open and get fresh air, good in room coffee, etc. Also the fantastic Nobu restaurant right downstairs. If you’re looking to stay in Palo Alto, look no further than Nobu Hotel.
- Jeffrey (2/5): Very poor -
- EASuzanne (10/5): Great Customer Service - An executive assistant here and book this hotel for my executives. Other hotels around Palo Alto are in desperate need of upgrades and can often be disappointing at the price point. Nobu is clean, modern design, busy hotel bar and great staff. The customer service has always been top notch. DJ Jordan, especially, at the front desk goes above and beyond. DJ helped me in last minute requests such as change/extend reservations, email past folio receipts and answer questions. All done with professionalism, kindness and attention to detail. Cant thank DJ enough and highly recommend this hotel!
- Gulam (5/5): Passable -
- Grace (7/5): great hardware. - location great close to all good restaurants. the reception staff didn’t seem to be too keen. I had a flight delay and didn’t get there till 2am. check in staff didn’t seem to know our room rates. when I checked with the reception the next morning, still encountered issues with room charges.
- Buzz (10/5): - Best Palo Alto location and top services.
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