Courtyard by Marriott Syracuse Downtown at Armory Square
Location: 300 West Fayette Street, Syracuse, us
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Central Location and Nearby Attractions
Experience the vibrant heart of Syracuse at our hotel, just steps away from Armory Square. Explore nearby attractions like the Museum of Science & Technology and the Rosamond Gifford Zoo for a memorable stay.
Comfortable Rooms and Suites
Relax in our well-appointed rooms featuring modern amenities such as flat-screen TVs, work desks, and refrigerators. Upgrade to a suite for extra space and a cozy sofa bed for ultimate comfort.
Dining and Leisure Facilities
Indulge in delicious American cuisine at The Bistro, offering a hot breakfast and a full-service bar for evening relaxation. Stay active at our fitness center or unwind by the indoor swimming pool. Laundry facilities and complimentary newspapers are also available for your convenience.
Book your stay at Courtyard by Marriott Syracuse Downtown at Armory Square for a perfect blend of comfort and convenience.
Important Information
You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Terrace
- Family rooms
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Facilities for disabled guests
- Non-smoking throughout
- Shared lounge/TV area
- Heated pool
- Outdoor furniture
- Coffee Shop on site
- Fruits
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- Delivered food - securely covered
- Security alarm
- Key card access
- Shopping on site
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Snack bar/deli
- Access to nearby indoor pool
- Self parking (surcharge)
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Wine release events
- Reception hall
- Secured parking
- Garage
- Swimming nearby
- Bicycle-friendly property
Rooms Available
-
Queen Room with Two Queen Beds and Adapted Tub - Mobility and Hearing Accessible
Featuring free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious double room features air conditioning, a tea and coffee maker, a seating area, a wardrobe, as well as a flat-screen TV with cable channels. The unit has 2 beds.
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Alarm clock
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Adapted bath
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Hearing accessible
-
King Room with Sofa Bed and Adapted Tub - Mobility and Hearing Accessible
Featuring free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious double room features air conditioning, a tea and coffee maker, a seating area, a wardrobe, as well as a flat-screen TV with cable channels. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Sofa
- Alarm clock
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Adapted bath
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Hearing accessible
-
Queen Room with Two Queen Beds and Roll-in Shower - Mobility Accessible
Offering free toiletries, this family room includes a private bathroom with a bath or a shower and a hairdryer. This wheelchair accessible family room features air conditioning, a seating area with a flat-screen TV and a roll-in shower. The unit offers 2 beds.
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Alarm clock
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Adapted bath
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
-
One-Bedroom King Suite with Sofa Bed
Featuring a living room with a sofa bed and 2 flat-screen TVs, this suite includes a large work desk and an private bathroom with a granite countertop.
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Sofa
- Alarm clock
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Pool towels
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
-
King Room with Sofa Bed - Hearing Accessible
The spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a bath or a shower. The double room features carpeted floors, a seating area with a flat-screen TV with cable channels, a wardrobe, a sofa, as well as heating. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Sofa
- Alarm clock
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Hearing accessible
-
One-Bedroom King Suite with Sofa Bed - Hearing Accessible
This spacious suite includes 1 living room, 1 separate bedroom and 1 bathroom with a bath or a shower and free toiletries. The suite has carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a tea and coffee maker, as well as a wardrobe. The unit has 2 beds.
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Sofa
- Alarm clock
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Hearing accessible
-
Queen Room with Two Queen Beds and Roll-in Shower - Mobility Accessible
Providing free toiletries, this family room includes a private bathroom with a bath or a shower and a hairdryer. This wheelchair accessible family room features air conditioning, a seating area with a flat-screen TV and a roll-in shower. The unit offers 2 beds.
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Alarm clock
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Adapted bath
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
-
King Room with Sofa Bed and Roll-in Shower - Mobility and Hearing Accessible
Offering free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious double room offers air conditioning, a tea and coffee maker, a seating area, a wardrobe and a flat-screen TV with cable channels. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Sofa
- Alarm clock
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Adapted bath
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Hearing accessible
-
King Room with Sofa Bed
Featuring a sofa bed and a separate sitting area, this room includes a flat-screen TV and a large work desk.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Sofa
- Alarm clock
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Pool towels
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
-
Suite, 1 Bedroom
1 King Bed and 1 Double Sofa Bed
591 sq feet
Layout - Bedroom, living room, and sitting area
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with cable channels and pay movies
Food & Drink - Mini-fridge, microwave, and coffee/tea maker
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower/tub combination, designer toiletries, and a hair dryer
Practical - Free local calls, single sofa bed, and iron/ironing board; rollaway beds (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Low-height electrical outlets in bathroom
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Toilet paper
- Sofa bed
- Shampoo
- Daily housekeeping
- Free Local calls
- Designer toiletries
- Premium bedding
- Separate sitting area
- Free WiFi
- Separate bedroom
- Bedsheets provided
- Soap
- LED light bulbs
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Height-adjustable showerhead
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Suite, 1 Bedroom (Hearing Accessible)
1 King Bed and 1 Double Sofa Bed
591 sq feet
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with cable channels and pay movies
Food & Drink - Mini-fridge, microwave, and coffee/tea maker
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower/tub combination, designer toiletries, and a hair dryer
Practical - Free local calls, twin sofa bed, and iron/ironing board; rollaway beds (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Low-height electrical outlets in bathroom
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Alarm clock
- Wardrobe or closet
- Toilet paper
- Sofa bed
- Shampoo
- Daily housekeeping
- Free Local calls
- Designer toiletries
- Premium bedding
- Separate sitting area
- Free WiFi
- Bedsheets provided
- Soap
- LED light bulbs
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Height-adjustable showerhead
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Queen Room with Two Queen Beds
Featuring a separate sitting area, this room includes a flat-screen TV and a large work desk.
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Alarm clock
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Pool towels
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
-
Queen Room with Two Queen Beds and Adapted Tub - Mobility Accessible
Providing free toiletries, this family room includes a private bathroom with a bath or a shower and a hairdryer. This wheelchair accessible family room features air conditioning, a seating area with a flat-screen TV and an adapted bath. The unit offers 2 beds.
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Alarm clock
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Adapted bath
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
-
Queen Room with Two Queen Beds - Hearing Accessible
Offering free toiletries, this family room includes a private bathroom with a bath or a shower and a hairdryer. The family room features carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, a tea and coffee maker, as well as a wardrobe. The unit offers 2 beds.
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Alarm clock
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Hearing accessible
-
King Room with Sofa Bed and Roll-in Shower - Mobility and Hearing Accessible
Offering free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious double room offers air conditioning, a tea and coffee maker, a seating area, a wardrobe and a flat-screen TV with cable channels. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Sofa
- Alarm clock
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Sofa bed
- Adapted bath
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Hearing accessible
Guest Reviews
- Mamadou (5/5): -
- NL (8/5): - Location was cool and in a hip spot. The room was awesome for a solo traveler. Had everything I needed and lots of cool lighting to play with. I appreciated that there was some recessed lighting for evening. Staff was very friendly nice and helpful. Good coffee in the morning. I liked the starbucks cafe downstairs. It was good. Liked th elobby. Honestly i liked most things. The parking was good but I was a little confused if it was a part of the hotel property because how I entered it. I entered from the west side of Fayette St so I couldnt see that it was attached to the hotel. Turns out it was and was also super convenient.
- John (9/5): -
- Samantha (10/5): - I appreciated how close it was to many restaurants and shops Not many parking spots
- Naomi (10/5): Overall my stay was excellent - It was very noisy at night The noise from across the street late at night.
- Jessica (10/5): -
- Robert (10/5): - Easy check in, staff was excellent!
- Lisa (9/5): Stayed for a night to drop my daughter off at school. - Location Comfortable and clean Parking ok Fee for parking
- Thomas (8/5): -
- Kimberly (9/5): -
- Liza (10/5): I was well clean great staff room was beautiful and the complimentary coffee in the room was exceptional - Good location staff very great the pool absolutely perfect I did not realize I didn’t have complimentary breakfast
- Kyanna (10/5): -
- Dallas (10/5): Staff were very great and super friendly. - Very clean Nothing
- Iris (10/5): -
- Niamh (6/5): - Lovely staff and fairly central lpcation Woken at 2am by seriously loud music from street
- Kimberly (7/5): Room was great, but doesnt have soundproof windows - The room was clean and comfortable, and the shower head was installed high enough, so I didn't have to try to play limbo to wash my hair as I am 6' tall. It’s a downtown location in a larger city across the street from a bar. Having multiple stays to NYC and knowing there are windows that insulate a lot of city sounds, I didn't think twice about it. This property unfortunately hasn't invested in more then basic windows though unfortunately and you could hear everything from the basic car traffic going down the road to the every siren that went by and shouting from the bar. There was a white noise maker, and a sign to use the complimentary earplugs available (they weren't in the room) so they are aware of the issue they just have invested enough to really help make it better.
- Ellen (2/5): - The bed was broken! It made so much noise if you moved in the slightest and it dipped in the middle. The AC/Heating was hard to operate. It was a noisy hotel. The lady checking me in didn’t explain the parking clearly so I was confused about what to do with the tag. Over all a bad experience and very expensive for such a poor quality room
- MARYAM (5/5): Decent - Location . The restaurant staff Cleanliness.
- Craig (10/5): - Great Stay
- Ali (6/5): - Stayed there for one night.
- Brendan (10/5): Nice stay - Great stay restaurant across the street Marriott quality.
- Kimberly (10/5): - Property was great. Check in was made difficult because Expedia did not send the payment info to the hotel, so I had to wait 45 minutes.
- Verified traveler (8/5): - Staff was helpful, friendly. Location of hotel was excellent- walking distance to any place we wanted to dine!
- Laura (7/5): -
- Ralph (8/5): - Customer horrible
- james (7/5): Too expensive for the mental obsession of wanting to be as close to Syracuse as possible - Location Clean the carport
- William (2/5): I will not stay at this hotel again. - The bed was the worst I have ever slept in. The mattress was badly stained and was completely worn out. You cannot lay flat on this mattress without rolling to the center of the bed.
- Kisha (9/5): -
- Salvatore (8/5): -
- Elana (8/5): -
- Catherine (8/5): The anticipated visit with relatives was enhanced by the hotel staff and facilities - The hotel lobby and staff were welcoming. We came to Syracuse to meet up with relatives. We only required a bed for the night, which was very comfortable On a one night visit there wasn't time to become dissatisfied with anything and I'm pretty sure there would be nothing unsatisfactory in any case
- Ashley L. (8/5): - Close to many restaurants and easy walkability. The bathrooms were outdated especially the shower area requires a thorough cleaning. Loud outside noise on the 4th floor.
- Sorise (10/5): - It was ok
- li (8/5): - Not sure if the quilt was a little bit smelling
- Julia (8/5): Great overnight stay - Great location. Courteous staff. Starbucks on property. We had to switch rooms due to a maintenance issue, but it was no one’s fault
- Christine (8/5): Nice facility but expensive to stay. - nearness to a nice restaurant, availability of mini store, having a couch, & refrigerator and great breakfast. No shower soap in shower and no kleenex. Would like more walk ability.
- Kaitlin (5/5): Passable - Location Our room was dirty, for nearly $400 you’d think a little more attention to detail would be provided
- Keneth (10/5): Top notch - Experience was amazing fine restaurants All in walking distance cant wait to go back.
- Verified traveler (4/5): Loud, Noisy room - Hotel and room were clean. Checkin was smooth. The street where the hotel is located had good food options. There is a bar right across the street which plays loud music in its pub. The sound reverberates inside the hotel room with occasional rattles. Could not sleep from 11pm to 1am due to this noise. One of the 2 queen beds was so saggy that we were sinking to the bottom of the mattress causing back pain in the morning.
- Mike (9/5): Superb - Its a great location for food and things to do. We really enjoyed the penny pub for billiards. Kitty Hoynes was amazing for dinner. Parking in the hotels on lot parking is $20, they didn't advise to that in advance.
- Edward (7/5): Good - Couldn’t figure out how to work the shower
- Brandon (10/5): Exceptional -
- Georgia (8/5): Very good - No breakfast. Bar was awful... No one knew how to do anything but open beer bottles. They couldn't make cocktails listed on menu or even open a bottle of wine Train the bistro staff
- Mccrorie (6/5): Suited our needs, but did not wow or exceed expectations. - Easy walking distance to theater and local shops. Black out curtains that worked great. Lack of sound proofing. Attitude of personnel, forced pleasantness bordering on rude.
- Maged (8/5): - Nice hotel with good rooms
- Sierra Brown (10/5): - Grey
- Peter (8/5): Very good - good amenities. No frills.
- Jason (10/5): Exceptional -
- Anthony (4/5): - I arrived on my room and the floor in the entryway had two saturated spots. Also the made bed had a soaking wet hand towel on it. I called up the front desk and reported it immediately to let them know that we didn't get the front the floor wet and that the bed needed. The sheet changed as we walked in and they never came up to change the sheet or check the issue
- Paulette (6/5): - Lack of communication - room was not cleaned - towels not replenished - front desk staff lacked communication skills
- Philip (7/5): Good -
- John (2/5): Do NOT stay here - The girl at check in had no personality and was rude as we were 1/2 hour early. I stay in hotels all around the world. When people are coming to a hotel they have traveled a distance and are tired. Your staff needs to be schooled on how to welcome their guests. HORRIBLE customer service
- Alexis (10/5): Exceptional -
- Rosalyn (10/5): - Staff was very respectful.
- James (8/5): - Very welcoming, attentive staff.
- John (10/5): - Clean updated. Close to the Dome
- Stephanie (6/5): - It was a bit loud
- Larissa (8/5): Good hotel, bad breakfast system - The room was very clean and spacious. We had the 2 double beds and it was really comfortable for 3 people The breakfast was really disappointing. We had breakfast included in our stay but later we saw that the hotel itself didn’t have a breakfast buffet, it was a coffee counter with one person to get your order, prepare the food, serve and work in the cashier; so it takes a long time for you to get your food, and if you want something prepared, he can’t prepare at the time of the order… he needs to attend to every one on the line first…
- marci (10/5): - Bar staff was not very pleasant. Otherwise clean and comfortable.
- Christine (7/5): Good - Location near theater . Nothing
- Curtis (8/5): Nice Place to Stay - Our stay was very nice. The staff were very courteous, friendly and helpful. I thought the Bistro would have been more like a restaurant. It would gave been nice if they offered a breakfast buffet like other hotel chains.
- Andrew (7/5): Good -
- Peter (10/5): Exceptional -
- Julie (9/5): Good but expensive -
- Paul (10/5): - Nice place and very nice staff
- Mcvay (5/5): Nice place with friendly staff, a little over priced for what you get. - The staff was very friendly and attentive The hotel changed the room we stayed in. We booked and king with a pull out couch/bed. When we got there it only had a king size bed.
- Cory (10/5): - Good local bars and restaurants
- THORNA (6/5): - The location is amazing for a visit to Syracuse University, but the front desk staff one person in particular just wasn't helpful every time she was approached via phone or in person. When asked to check in 3-4hrs early coming off a redeye, her immediate response was no. I responded the hotel isn't sold out so why not. She responded well a room may not be ready. Which absolutely makes no sense, if the hotel isn't sold out..Then when I called down and informed whomever answered the phone that I was ready for our room to be cleaned, I was told by the her that I can't have my room cleaned today. When I said I informed them last night that I would like to have my room cleaned, which you have to do, due to covid...although covid has come and gone... she told me one minute and put me on hold. Then came back and said ok, I see your on the list. The appropriate thing to do is check the list first oppose to just telling me no. I want nothing to do with anyone with that type of disposition. On a 3rd attempt to ask about a place for brunch on Sunday, I wanted to get her opinion and the hours of the place and no help there either. In fact she said she doesn't do that type of service and I said what like concierge and she said yes. I understand this isn't 4 Seasons, but no one like this should be working in hospitality..period! If Syracuse is our school, I will never stay at this hotel again..NEVER!
- Bert (10/5): - Beds can use some work. Very hard and pillows have zero support. Otherwise stay was first class.
- Mukhammadzhon (8/5): Very good -
- Tanya G (8/5): - Nice property. Easy check-in.
- Elvgren (10/5): Exceptional -
- Carlos (6/5): - I liked the proximity to airport. I didn't like that housekeeping didnt attend our room and when we asked for coffee cups and towels we were told there was no staff to provide the service we would have to go get it ourselves. We called front desk at 7:30am
- Annie (10/5): Exceptional -
- Lisa (8/5): Very good -
- Paula (10/5): Exceptional -
- Kurt (4/5): - Plowing woke us up 1230am, noisy room neighbor woke us again from 230am until 530am.
- Joellen (9/5): Courtney at front desk was great! - Bath Towels very small
- Nicholas (8/5): Very good -
- Nathan (3/5): Disappointing - I stayed here years ago and had a great time. My kids loved it and the amenities were great! To start, the pool was not heated and no one there knew how to unlock a door to see if it was a broken heater or just turned off!! The reason i took my kids there was for the heated pool and that was a bust! It was freezing cold!! I asked for extra pillows since there was 4 of us and there kinda small but they didn’t have any! The Starbucks inside the hotel had one hotel worker that didn’t know how to make any of the drinks! The only friendly person that i talked to while there was the security guard, everyone else seemed miserable and didn’t want to be talked to even if it was just to get a bottle of water! Breakfast ended at 9 witch seems a bit short, especially since when we signed in the lady said it was open until 11 and we got excited about that, we went down at 10ish and it was all cleaned up and over. I’m sure that was just a misunderstanding on our/there part so I’m not mad about that though.
- Preaster (2/5): Very poor -
- Ana Luiza (6/5): - Nothing
- Katrina (10/5): A favorite hotel for us. - Excellent customer service and rooms are super clean and comfortable. One of our favorite hotels.
- Thomas (10/5): Exceptional - The pool was nice and the maid's were amazing. Very kind and professional The bar wasn't open cause there wasn't much occupancy There wasn't a shuttle to bring you places and there wasn't a complementary breakfast. And there wasn't a microwave in my room. And the fridge was extra small. There was only one elevator working. And the pool closed early.
- Shari (10/5): Exceptional -
- Linda (4/5): The staff were great but…. - I asked for a handicapped accessible room with a shower and a couch which is what I thought I had. When we arrived we were given a room with a tub. I had surgery last year which made it impossible to get in a tub or sleep in a bed. The staff were great and immediately got me a room with an accessible shower. But I asked if it had a couch and was assured that there was one. There was not. I was unable to sleep in the chair that was there and unable to sleep in the bed. It is now 3:00 am and my husband is having surgery in 5 hours. This is not going to be a good day.
- Mbye (10/5): - Great location for all downtown Syracuse business
- William (10/5): - Great location
- Robyn (10/5): - New, fresh, clean.
- Jeanne (9/5): Superb - Son traveling and had a nail in tire. Luckily was right next to this courtyard.Tried to call direct so I would get the AARP or military discount.Was unable to get someone online or at the front desk to give me the discount.Greatful to have a safe place for my son and grandaughter but disappointed I could not get any discount.Im retired with a limited income. Jeanne Sutter.
- Karen (8/5): - The room was almost perfect. The platforms of the beds were squeaky enough that it would wake up others in the room. But aside from that the parking was fine, the reception was great, the room comfortable (the heating/cooling vent was high on the wall and made very little noise). It can get noisy outside due to bars and restaurants, but we prepared for that with our noise machine and earplugs. We had a wonderful view of the city. We'd stay there again.
- Mary (8/5): - Customer service rep named Courtney was outstanding. Very helpful
- Linda (10/5): Definitely would stay there again - We checked in @5. Our front desk employee was awesome! I didn’t get her name. Location was excellent to Landmark Theatre. Loved the Penny Pub and the Chinese restaurant across the street
- Mark (10/5): - Very nice, very helpful staff
- John (10/5): - Great staff, very clean property!
- Elizabeth (6/5): - This hotel has a very calming design and ambiance; I really liked the style of the decor. Very nearby across the street and around the corner there are several good dining options. However, this is the first time I have ever experienced an allergic reaction of some sort to a hotel room. Not sure if it was the bedding or the air conditioning... every morning woke up super stuffy, sneezy, puffy and with very bloodshot eyes. I requested new hypoallergenic bedding to see if it would make a difference (it didn't) and the staff didn't seem to know if they had options... When I got back to my room after dinner, a pile of new pillows and blankets had been tossed on top of the existing bedding. No new sheets, and the pillowcases were tossed on top of the pillows, and only one of the three pillows was actually hypoallergenic. Now I'm perfectly capable of making a bed but I don't think it's unreasonable to have expected that the hotel staff would've changed out the bedding, and made the bed with fresh sheets? Oh well, the new bedding didn't help anyway, so maybe it was the A/C. Either way, this hotel wasn't terrible, and the design is really lovely, but I don't think I would stay there again because of this experience.
- Nicole (10/5): Exceptional - The room
- R (6/5): Pleasant - Very noisy location, 5 nights in a room facing the Main Street, perhaps Syracuse is noisy internal? Woken a 2am 4 nights in a row, cars / motorbikes - drag racing? Police presence but not sure they take any action?
- Angela (6/5): - Conveniently located near Armory Square and several great restaurants. However, the hotel was dated and our room was average at best. Both queen size beds were lumpy and uncomfortable. The bathroom was dirty with a sticky floor.
- Atsuko (7/5): Good - It was so-so. We need more valaety meals. If give us free bottle waters, we appreciate.
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