Hotel Provenza Garden
Location: Carrera 35 No 7-58 El Poblado, Medellín, Antioquia, 50021, Medellín, CO
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Rooftop Terrace with Stunning Views
Enjoy the panoramic views from our rooftop terrace while staying connected with complimentary wireless internet access. Let our concierge assist you with all your needs during your stay.
Deluxe Dining and Cozy Gathering Spaces
Savor a delicious meal at our on-site restaurant or opt for room service for a quiet night in. Unwind with a drink at the bar/lounge and mingle with other guests at our daily complimentary reception.
Convenient Amenities and Prime Location
Benefit from amenities like a business center, complimentary newspapers, and dry cleaning services. Take advantage of our shuttle service within 150 meters and explore nearby attractions such as Lleras Park and Poblado Park.
Plan your stay at MS Hotel Natura Express for a memorable experience in Medellín.
Important Information
- If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
- One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- Contactless check-in and contactless check-out are available.
Policies
Check-in: 03:00 PM - anytime
Check-out: 12:00 PM
Instructions: This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. If driving, please contact this property in advance for more information (e.g., directions).
Amenities & Facilities
- Free breakfast
- Meeting rooms
- Proposal/romance packages available
- Free WiFi
- 24-hour front desk
- Luggage storage
- Continental breakfast
- Concierge service
- Elevator
- Television in common areas
- Free breakfast
- Safe-deposit box at front desk
- Meeting rooms
- Smoke-free property
- Wedding services
- Tours/ticket assistance
- Free reception
- Snack bar/deli
- Rooftop terrace
- Airport transportation - drop-off (surcharge)
- Free continental breakfast
- Designer stores on site
- Proposal/romance packages available
- Wheelchair-accessible on-site restaurant
- Accessible airport shuttle
- No accessible airport shuttle
- Tile flooring in public areas
Rooms Available
-
Deluxe Double Room
1 Queen Bed
Overlooking the city
Internet - Free WiFi
Entertainment - 40-inch Smart TV
Food & Drink - Room service and griddle
Sleep - Memory foam bed, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Laptop-compatible safe, laptop workspace, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Grab bar near toilet
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Toilet paper
- Shampoo
- Daily housekeeping
- Free Local calls
- Room service
- Blackout drapes/curtains
- Free WiFi
- Memory foam mattress
- Bedsheets provided
- Smart TV
- Griddle
- Soap
- Laptop-friendly workspace
-
Junior Suite
1 Queen Bed
Overlooking the city
Layout - Bedroom and living room
Internet - Free WiFi
Food & Drink - Kitchenette with microwave and cookware/dishware
Sleep - Memory foam bed, blackout drapes/curtains, and bed sheets
Bathroom - Shower/tub combination, a hair dryer, and towels
Practical - Laptop-compatible safe, laptop workspace, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Grab bar near toilet
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Desk
- Microwave
- Toilet paper
- Shampoo
- Daily housekeeping
- Free Local calls
- Room service
- Blackout drapes/curtains
- Free WiFi
- Memory foam mattress
- No cribs (infant beds)
- Bedsheets provided
- Griddle
- Soap
- Laptop-friendly workspace
-
Standard Triple Room
3 Twin Beds or 1 Double Bed and 1 Twin Bed
215 sq feet
Internet - Free WiFi
Food & Drink - Room service and griddle
Sleep - Memory foam bed, blackout drapes/curtains, and bed sheets
Bathroom - Hair dryer, towels, and shampoo
Practical - Laptop-compatible safe, laptop workspace, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Grab bar near toilet
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet paper
- Shampoo
- Daily housekeeping
- Free Local calls
- Room service
- Blackout drapes/curtains
- Free WiFi
- Memory foam mattress
- Bedsheets provided
- Griddle
- Soap
- Laptop-friendly workspace
-
Standard Double Room
1 Queen Bed
215 sq feet
Internet - Free WiFi
Entertainment - 32-inch Smart TV with cable channels
Food & Drink - Room service
Sleep - Memory foam bed, a down duvet, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Comfort - Air conditioning and daily housekeeping
Accessibility - Hardwood flooring in room
Need to Know - No cribs (infant beds) available, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- Air conditioning
- Private bathroom
- Hardwood or parquet floors
- Toilet paper
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Room service
- Free WiFi
- Down comforter
- Memory foam mattress
- Rainfall showerhead
- No cribs (infant beds)
- Bedsheets provided
- Smart TV
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Economy Single Room
1 Twin Bed
108 sq feet
Internet - Free WiFi
Entertainment - 32-inch Smart TV with cable channels
Food & Drink - Room service
Sleep - Memory foam bed, a down duvet, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Comfort - Air conditioning and daily housekeeping
Accessibility - Hardwood flooring in room
Need to Know - No cribs (infant beds) available, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 1 (1 Adults)
- Shower
- Air conditioning
- Private bathroom
- Hardwood or parquet floors
- Toilet paper
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Room service
- Free WiFi
- Down comforter
- Memory foam mattress
- Rainfall showerhead
- No cribs (infant beds)
- Bedsheets provided
- Smart TV
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Standard Twin Room
2 Twin Beds
237 sq feet
Internet - Free WiFi
Entertainment - 32-inch Smart TV with cable channels
Food & Drink - Room service
Sleep - Memory foam bed, a down duvet, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Comfort - Air conditioning and daily housekeeping
Accessibility - Hardwood flooring in room
Need to Know - No cribs (infant beds) available, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- Air conditioning
- Private bathroom
- Hardwood or parquet floors
- Toilet paper
- Shampoo
- Daily housekeeping
- Room service
- Free WiFi
- Down comforter
- Memory foam mattress
- Rainfall showerhead
- No cribs (infant beds)
- Bedsheets provided
- Smart TV
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Deluxe Double Room
1 King Bed
237 sq feet
Internet - Free WiFi
Entertainment - 32-inch Smart TV with cable channels
Food & Drink - Room service
Sleep - Memory foam bed, a down duvet, and bed sheets
Bathroom - Private bathroom, separate bathtub and shower, and rainfall showerhead
Comfort - Air conditioning and daily housekeeping
Accessibility - Hardwood flooring in room
Need to Know - No cribs (infant beds) available, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Air conditioning
- Private bathroom
- Hardwood or parquet floors
- Toilet paper
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Room service
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Memory foam mattress
- Rainfall showerhead
- No cribs (infant beds)
- Bedsheets provided
- Smart TV
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Classic Triple Room
1 Twin Bed and 1 King Bed
258 sq feet
Internet - Free WiFi
Entertainment - 32-inch Smart TV with cable channels
Food & Drink - Room service
Sleep - Memory foam bed, a down duvet, and bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Comfort - Air conditioning and daily housekeeping
Accessibility - Hardwood flooring in room
Need to Know - No cribs (infant beds) available, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Shower
- Air conditioning
- Private bathroom
- Hardwood or parquet floors
- Toilet paper
- Shampoo
- Daily housekeeping
- Room service
- Free WiFi
- Down comforter
- Memory foam mattress
- Rainfall showerhead
- No cribs (infant beds)
- Bedsheets provided
- Smart TV
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Basic Single Room
1 Twin Bed
Individually decorated room
Internet - Free WiFi
Food & Drink - Room service and griddle
Sleep - Memory foam bed, blackout drapes/curtains, and bed sheets
Bathroom - Hair dryer, towels, and shampoo
Practical - Laptop-compatible safe, laptop workspace, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Grab bar near toilet
Non-Smoking
Max Occupancy: 1 (1 Adults)
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet paper
- Shampoo
- Daily housekeeping
- Free Local calls
- Room service
- Blackout drapes/curtains
- Free WiFi
- Memory foam mattress
- Bedsheets provided
- Griddle
- Soap
- Laptop-friendly workspace
-
Standard Double Room, 1 Double Bed
1 Double Bed
215-sq-foot room with courtyard views
Internet - Free WiFi
Food & Drink - Room service and griddle
Sleep - Memory foam bed, blackout drapes/curtains, and bed sheets
Bathroom - Hair dryer, towels, and shampoo
Practical - Laptop-compatible safe, laptop workspace, and phone; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Grab bar near toilet
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet paper
- Shampoo
- Daily housekeeping
- Free Local calls
- Room service
- Blackout drapes/curtains
- Free WiFi
- Memory foam mattress
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Griddle
- Soap
- Laptop-friendly workspace
-
Habitación Estándar Twin Con 2 Camas Individuales
1 Double Bed and 1 Twin Bed
97 sq feet
Internet - Free WiFi
Food & Drink - Room service and griddle
Sleep - Memory foam bed, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, a hair dryer, towels, and shampoo
Practical - Laptop-compatible safe, laptop workspace, and phone; free cribs/infant beds available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Grab bar near toilet
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Toilet paper
- Shampoo
- Daily housekeeping
- Free Local calls
- Room service
- Blackout drapes/curtains
- Free WiFi
- Memory foam mattress
- Free cribs/infant beds
- Bedsheets provided
- Griddle
- Soap
- Laptop-friendly workspace
-
Standard Quadruple Room
4 Twin Beds
323-sq-foot room with city views
Internet - Free WiFi
Food & Drink - Room service and griddle
Sleep - Memory foam bed, blackout drapes/curtains, and bed sheets
Bathroom - Hair dryer, towels, and shampoo
Practical - Laptop-compatible safe, laptop workspace, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Grab bar near toilet
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet paper
- Shampoo
- Daily housekeeping
- Free Local calls
- Room service
- Blackout drapes/curtains
- Free WiFi
- Memory foam mattress
- Bedsheets provided
- Griddle
- Soap
- Laptop-friendly workspace
Guest Reviews
- Jareillie (10/5): - Muy buen trato me gusto mucho gracias
- alejandro (10/5): - Todo excelente buena atención habitación cómoda buen baño excelente agua
- Anthony (10/5): - All excelent
- Will (10/5): - Bueno
- Mariela Munoz (10/5): - It was safe , wish if I pay for breakfast they have at the hotel
- Yaritza (10/5): - Excelente
- Elvin (10/5): - Center of Provenza side walk and next to must of famous Restaurant.
- Fausto (10/5): - I'm back with pleasure
- Nelson (10/5): - Super la Ubicación
- Carmita (10/5): - They are the best , front desk was excellent,, good location everything is close ,, restaurants, bars ,
- Desi Ariel (10/5): Feria de las Flores - Excelente
- saul (8/5): - Nice
- Nakao (8/5): - The hotel is right at the middle of all the actions e.g. bars, restaurants, nightclubs etc. It’s in a very safe area in Barrio Provenza in El Poblado. The room is so spacious. All the staff are so friendly and willing to help. The hotel is so clean. I recommend Hotel Provenza Garden and I would definitely come back to stay here if I come to Medellin.
- Carlos (10/5): - Todo bien
- Nelson (10/5): - Sin agua por dos días TERRIBLE
- David (4/5): - The room was not clean and there was a busg (cockroach) in the room.
- cesar (10/5): otimo - funcionários atenciosos e educados ótima localização bem no centro gastronomico
- Haylis Ivannys Roman (10/5): - Encantada
- Rene (10/5): - Staff is great
- Christopher (10/5): - I have been coming to Medellin for over 2 years now and this hotel is such a perfect location. Close to everything and in a safe area! Thank you to the staff for their hospitality.
- Ernesto (10/5): - Todo ok
- Blanca Cecilia (10/5): - La zona es segura , cerca de atracciones y aeropuerto
- Cristina (8/5): - Que gran hotel súper cómodo y adecuado en ubicación. El personal se portó maravillosamente. Espero regresar pronto. ☺️
- Christian (10/5): - Perfect
- eulises (8/5): - La atención del personal excelente, hay agua al clima y caliente de cortesía eso me agrada , por el precio de la habitación demasiado pequeña, puntos a destacar el hotel se encuentra a unos pasos del parque geras y hay una calle peatonal muy alegre eso le da muchos puntos y que es super segura toda esa zona del poblado.
- Ariel (8/5): - Inicialmente estadía de 3 noches, al final no quedamos 9 noches, en relación precio-calidad bastante bien, pero el premio se lo lleva la ubicación en Barrio Provenza a pasos de buenos restaurantes, bares y tiendas.
- Enrique (10/5): - Excellent service, Nice and helpful people. Very clean
- Verified traveler (10/5): - Nice Hotel
- Verified traveler (6/5): - Just ok
- john (10/5): Great location - Great room with a view. Good made to order breakfast. Waiter for breakfast was the best.
- Verified traveler (10/5): - Excellent location, friendly staff, clean and modern hotel.
- Glori (10/5): - Todo estuvo espectacular y el servicio excelente. Me gusto mucho la localización y el ambiente.
- Verified traveler (8/5): - The security in the strees have to be more strected , I was atac by somo grils and the stole me money . This are need to have more police and anty drugs under covers members.
- Verified traveler (10/5): Great hostel - Great place. Clean rooms and comfy beds. However it is in the middle of where the parties are. If you want a quiet night not the place for you. Other than that it’s awesome. Great bar on the roof with wonderful breakfast and great views. I do recommend.
- Laura (10/5): - Para una noche de paso cómodo, delicioso desayuno
- JazzBoogie (4/5): - Guest or visitor policy in 100000 pesos per visitor to room, even if they stay for 5 minutes. Its basically a "tourist" tax, even if you pay for double occupancy. If you plan on having friends visit you, do not stay at this hotel. Other than guest policy, everything else is decent.
- Verified traveler (8/5): - Los empleados son muy dispuestos amables excepto un un caballero en el front desk que poco professional
- Verified traveler (10/5): - Todo fue excelente pero lo mejor fue el desayuno y la ubicacion
- Joan (10/5): - Excellent place and services!, I'd probably choose the same place the next time.
- Verified traveler (10/5): - Good area great price clean very nice 100% recommended
- Robert (10/5): A GEM of a hotel. Definitely a "Top Shelf" stay. - Extremely friendly staff. Well balanced complementary breakfast. Great location; Central to all of the pubs, restaurants and bars in the area. Plenty of police in the area have noticeably diminished the panhandlers from a few years ago. Easy to use UBER or INDRIVER from this location. Rooms are clean and odor free, hot water, A/C work flawlessly.
- Dario (8/5): - Excellent place to stay, near of very places of interest.
- ELVIS (10/5): - Me gustó todo es un excelente hotel con todo lo justo
- Verified traveler (4/5): - Bugs. Looked like baby roaches. Not a lot, but still. Lukewarm water. Water was never hot, and before 7 am only cold.
- Mmmmm (8/5): - Buenas instalaciones en general, pero su check in es muy tarde e inflexible
- Gina (10/5): Súper recomendado - Excelente hotel y ubicación
- Eric (10/5): Ideal stay - Beautiful hotel in a beautiful neighborhood. The breakfast was better than average. Would definitely stay again.
- Ron (10/5): - Every employee was very attentive and helpful. Out of all the hotels I stayed at in Colombia. Hotel natura was the best!
- Chris (10/5): Clean, basic room in the heart of Provenza/Poblad - No frills, no problems. This is a fine choice for budget travelers.
- Tanya (10/5): - Nice clean and modern hotel. Lovely staff, willing to help with anything. In the middle of the tourist area so very safe, lots of restaurant around. Good breakfast, cereals, granola, yoghurt, toast and eggs plus more.
- Robert (10/5): - Nice place great location. Breakfast was bery good and people at the desk spoke English - which i meeded. Computers were near and worked fine. Many places to eat within 2 minute walk.
- Verified traveler (4/5): - The property did not present me my bills nor did they use interpreters. When, I didnt know I had a bill, they instead called security.
- SELAHATTIN (10/5): Rahat tatil - Herşey mükemmel
- SELAHATTIN (8/5): Rahat 2 gecelik tatil - Otelin bulunduğu yer turist bölgesi..Bütün eğlence yerleri burada.Bar ve Restaurantlar çok..
- Verified traveler (8/5): - Good, modern, clean, nonexpensive hotel with good service and very good location
- IGOR (6/5): - Estuvo bien pero el aire acondicionado en el area del desayuno y de ordenadores es excesivamente frio.
- John (10/5): Comfortable rooms great staff - Great place to stay. Rooms aren’t huge but neither is the price. The room was clean, efficient, and everything worked. The hotel is only two or three years old. The staff was super nice. Really helps to know Spanish but there was someone on staff that spoke English if I had more detailed questions. Very close to all the day an night life. Yes it gets loud outside but I slept anyways. Actually sleeped pretty good. The resturant there was very good. I only ate breakfast there. The breakfast was very good an had lots of variety of food to choose from. I would stay there again for sure.
- John (6/5): Good party place to stay - Hotel is located in the party district of medellin lots of clubs bars etc. If you are looking for a quiet place to stay this isn't it. The staff is accomodating and helpful.
- jesus m (8/5): Good small hotel at El Poblado ! - Very good hotel for its price. Excellent location in El Poblado neiborhood. Rooms are comfortable and clean, although small and noisy. Hot water was intermittent specially in the early morning. Breakfast buffet is good, lots of fruits, eggs, rice, sausages, empanaditas and arepas . Lunch and dinner options are limited, but reasonably priced. Service is excellent. Employees are courteous and friendly, though, most of them do not speak English. Lots of bars, cafes and restaurants nearby.
- Salina (10/5): I’ll be back! - I very much enjoyed my stay. Location is excellent. Staff were friendly and helpful. The Junior suite was spacious and the bath a little touch of luxury.
- John (10/5): Wonderful hotel - Great location and great room- clean and average size Great coffee spots near by and a nice welcome cocktail on arrival.
- Allison (6/5): No natural light - This place was fine but really quite sterile. The room was comfortable but I really didn't like that I couldn't open the curtains when in the room because the window opened to the hall. That meant no natural light ever even though they encourage you to use natural light instead of electric light. Some frosting on the window for privacy would help. The hotel is super well located however so it wasn't hard to spend most of my time out of the room.
- Gladys (10/5): - I really enjoyed staying at this hotel. The location is in a very nice area, excellent services, very friendly staff and very clean.
- Tom (10/5): Medellin - Best hotel I have stayed in columbia. Amazing varied breakfast Great value for your money
- ALLAN GARCIA (10/5): Great value! - Great value and the last minute! Love the environmental friendly concept. Walking distance from restaurant, clubs and parks.
- Leticia Maria (8/5): - The rooms are nice and clean. Everything is fine as long as you don’t get a room facing the street. It would be just impossible to sleep becauseit is extremely noisy outside. We were 2 and they gave us a 4 bed room facing the street. We complained and after a while and much complaining we got a room away from the street.
- David (8/5): Comfortable and clean hotel. - Not a fancy hotel by any means, but comfortable, clean and convenient. And for around $30/night really not bad.
- jesus m (8/5): Nice accomodations at a good price at EL Poblado - Very good location. clean, good breakfast buffet. Small room and bathroom. Full mattress bed , there no room for a queen. Very good service. Nice roof top lounge with panoramic view of the city
- David (8/5): Decent hotel on great street. - Very conveniently located on Carrera 35 --- full of bars & restaurants. Can get a bit loud sometimes, but don't hear it in the hotel. Rooms are a bit small, but functional, clean and comfortable. Breakfast in Sky Bar upstairs is always a treat. Have already stayed here on multiple visits to Medellin and plan to stay again next week.
- Jess (2/5): Hidden fees and overcharge - If your family or friends want to visit you at your hotel there's a hidden fee for "guest" which is higher than your room rate. And the staff is very negligent.
- Fer (2/5): Run away! - I was lured by this nice looking terrace and imagined enjoying my coffee under the shade. But this dream ended as soon as I took my first step inside. Terrible service, cold breakfast, no internet, broken toilet etc. With so many nice hotels nearby you better run away from this one!
- Michael (8/5): Good value, clean room, friendly! - Wifi was not good in my room. I was at the back #105. Great signal at the front patio. I would request room towards the front for wifi. Warm shower not hot. Great service, friendly and professional. Clean room with good channels on TV.
- Carlos Manuel (8/5): - The hotel is very well located however due that is a neighborhood close to restaurant and bars are, at night some uncomfortable noise could affect your sleep
- Lawrence (8/5): Will return there again yes! - It was wonderful the people were great they help me even though I did not speak Spanish love it much
- TERRY (10/5): great location - Clean and comfortable room. Great location! No room safe.
- Danii (8/5): Nice hotel to stay in if you want to be close to.. - The party town. It's about a 5 min walk to parque lleras. Which has a variety of clubs and restaurants with good music and drink specials. The room was very clean when we arrived and every time we left the room and came back the rooms where like if we just arrived. The staff was very helpful and attentive no matter at what time of the night it was. The only reason why I did not give it an excellent overall rating is because the wifi signal kept going away it was never really stable.
- Verified traveler (8/5): Good hotel, good price - Great location, clean room, some of the staff grumpy and unhelpful.
- Ricardo (4/5): Not the best experience. - Proximity to restaurants and "El Parque Lleras" is good. The room (or should I say box) was really tiny with no windows facing outside. There was only one window in front of the room but facing the common area which gave you no privacy at all and not a pretty scene to look at, had to keep the curtains closed at all times, feeling pretty much enclosed in a shoe box. The room had a humidity smell to it. I reserved for 10 nights and stayed 5 nights and wanted to check-out earlier because I was not comfortable staying there at all, but I was charged 1 night penalty fee even when at check in I asked an employee if I could check out earlier and she said I could pay by night if I wanted, so I paid for only for 5 nights at check in and got stuck with a penalty charge. Not fair. Breakfast was OK and the breakfast lady was such a nice person, that's all the positive feedback I have.
- bernardo (8/5): Noisy at rooms close to reception - cheap and great hotel. The only thing is about the rooms close to the reception to much noise from people talking, walking over their rooms
- M. Davis (6/5): Good Administration - There was construction going on that made loud noise. The administration of the hotel moved me to another property they owned for the same price. I liked that kind of service and attention.
- JC (4/5): Horrible staff and management - The hotel was decent, clean and in central area. Had very bad water pressure so took long to shower. Room and bath are fairly small. Had issue with a guest and the fees they charge are outrageous for this extra person if not included in original reservation. I asked the staff for help, they have no authority was referred to manger, she was dismissive and did nothing. I then asked to talk to owner was told he would call me, of course no one called. I guess they have no idea that good customer service and responsiveness creates repeat customers. Will never use this hotel again.
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