EPIC SANA Lisboa Hotel

Location: Av. Engenheiro Duarte Pacheco, 15, Lisbon, pt

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Electric bicycle charging station
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Terrace
• Family rooms
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Fax/photocopying
• Soundproof rooms
• Facilities for disabled guests
• Ironing service
• Car hire
• Sauna
• Massage services
• Hammam
• Shared lounge/TV area
• Shuttle service (additional charge)
• Concierge service
• Wheelchair accessible
• Kid meals
• Heated pool
• Lower bathroom sink
• Infinity pool
• Emergency cord in bathroom
• Outdoor furniture
• Coffee Shop on site
• Fruits
• Spa/wellness center services
• Beauty Services
• Manicure
• Pedicure
• Personal trainer
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Food delivered to guest room
• CCTV outside property
• Access to health care professionals
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Thermometers for guests provided by property
• Key card access
• Mobile app for room service
• Broadcast Live sport events
• Supervised childcare/activities
• ATM/banking
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Snack bar/deli
• Access to nearby indoor pool
• Access to nearby outdoor pool
• Pool sun loungers
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Concerts/live shows
• Wine release events
• Reception hall
• Exercise/lap pool
• Japanese garden
• Secured parking
• Garage
• Health or beauty spa nearby
• Swimming nearby
• Electric bicycle charging station
• Rooftop garden
• Vegetarian menu options available
• Bulk dispenser for toiletries
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Junior Suite

  This luxurious, air-conditioned junior suite offers views of Lisbon city. Featuring contemporary-style décor, each junior suite features a flat-screen TV, an espresso coffee machine and a mini-bar. Each private bathroom comes with a bath and shower, hairdryer, a magnifying mirror and free Aromatherapy toiletries.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Coffee machine
  • Clothes rack
  • Sofa bed
  • Trash cans
  • Cots

• Premium Double Room

  This room includes: - 1 Welcome drink per person at the Bar; - Special VIP welcome package in the room; - Daily newspaper; - Free Parking.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Wardrobe or closet
  • Coffee machine
  • Clothes rack
  • Sofa bed
  • Trash cans
  • Cots

• Deluxe Twin Room

  Featuring contemporary-style décor, this room features a seating area with a flat-screen TV, an espresso coffee machine and a mini-bar. Each private bathroom comes with a bath or shower hairdryer, a magnifying mirror and free toiletries

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Wardrobe or closet
  • Coffee machine
  • Clothes rack
  • Sofa bed
  • Trash cans
  • Cots

• Premium Twin Room

  Featuring contemporary-style décor, this room features a seating area with a flat-screen TV, an espresso coffee machine and a mini-bar. Each private bathroom comes with a bath or shower hairdryer, a magnifying mirror and free toiletries

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Wardrobe or closet
  • Coffee machine
  • Clothes rack
  • Sofa bed
  • Trash cans
  • Cots

• Deluxe Double Room with Extra Bed (2 Adults + 1 child up to 12 years old)

  The spacious double room offers air conditioning, soundproof walls, as well as a private bathroom boasting a bath or a shower and a hairdryer. The double room provides a mini-bar, a coffee machine, a wardrobe, a sofa and a TV. The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Wardrobe or closet
  • Coffee machine
  • Clothes rack
  • Trash cans
  • Cots

• Special Offer - Deluxe Twin Room

  Featuring contemporary-style décor, this room features a seating area with a flat-screen TV, a coffee machine and a minibar. Each private bathroom comes with a bath or shower, hairdryer, magnifying mirror and free toiletries.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Wardrobe or closet
  • Coffee machine
  • Clothes rack
  • Sofa bed
  • Trash cans
  • Cots

• Deluxe Double Room

  Featuring contemporary-style décor, this room features a seating area with a flat-screen TV, an espresso coffee machine and a mini-bar. Each private bathroom comes with a bath or shower hairdryer, a magnifying mirror and free Aromatherapy toiletries.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Wardrobe or closet
  • Coffee machine
  • Clothes rack
  • Sofa bed
  • Trash cans
  • Cots

• Deluxe Suite

  This luxurious, air-conditioned suite offers views of Lisbon city. Featuring contemporary-style décor, each suite features a separate dining and seating area with a flat-screen TV, an espresso coffee machine and a mini-bar. The private bathroom comes with a bath and shower, hairdryer, a magnifying mirror and free Aromatherapy toiletries.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Wardrobe or closet
  • Coffee machine
  • Clothes rack
  • Sofa bed
  • Trash cans
  • Cots

Guest Reviews

• Mariana (10/5): -
• Maria José (10/5): -
• Maija (10/5): It was the second time in this hotel. And I'm waiting for the next. - Everything and atmosphere N/A
• Lea Regina (9/5): - We lked the room breakfast and gynastic facilities. The sink at the bathroom was staied black at the corners, and seeemmed dirty
• carillon (9/5): -
• Arna_M_A (9/5): - The breakfast was exceptional and all the staff I interacted with were so kind and helpful. The mattress was a little too hard for my liking.
• Ababacar (9/5): super ! hotel digne d'un 5 étoiles -
• saskia (10/5): - De taart voor mijn verjaardag
• Jeroen (7/5): Geweldig team. Geweldig eten! - De medewerkers, het geweldige ontbijt en het team van het ontbijt. De bar en de receptie. De spa en het team daar. De portier. Allemaal geweldig. Lekker eten ook! De kamers waren outdated, technologie werkte niet en ook onnodig complex om te bedienen. Prachtig tv scherm, maar gedoe met geluid, storingen. Ook de bediening van de lichten en gordijnen werkten niet soepeltjes. Problemen werden wel serieus genomen en er kwamen meteen mensen langs - maar hielp slechts ten dele. Jan en moet echt beter, management van Epic Sana Lisboa.
• Heather (10/5): -
• norman (10/5): -
• Michael (10/5): Great holiday will definitely be coming back. - Wonderful hotel, great facilities. Loved the indoor pool and spa. Close to the metro. The afternoon macaroons were delicious Hills :)
• Markus (10/5): -
• Christine (10/5): Quality hotel with friendly and helpful staff. Wonderful accommodation in a beautiful city. - From the moment I booked online the hotel was most responsive to email requests. They arranged transportation from the airport to the hotel. We were greeted by the most friendly and courteous staff. Our room was ready early upon arrival and they could not have been more accommodating. The hotel is gorgeous and beautifully decorated with fresh flowers. Everything about the Epic Sana Lisboa is top quality. Highly recommend for a fabulous stay in Lisbon. Oh and the spa is delightful! Absolutely nothing!
• Michelle (9/5): Enjoyable - We liked everything about the property. For a 5 star hotel the room and bathroom could have been cleaner. The sink had yellowish build up in the sink, the shower had a black build up and the plastic was coming off of the door. There was a pink mark on the closet. Hotel should have a deep clean in the room once a week or every other week to maintain.
• dangL3733RJ (10/5): Our first time in Lisbon. - The hotel was exceptional in every way, and in particular the service from everyone we encountered was way above expectations! I highly recommend the EPIC SANA Lisboa Hotel, and based on this experience all of the EPIC SANA properties.
• Joao (9/5): A very solid 5-star property in the middle of Lisbon - Modern, very good location, excellent breakfast, large rooms No complaints
• julien (5/5): -
• Zsolt (10/5): -
• Zsolt (10/5): -
• sean (10/5): - Everything was excellent staff very friendly constantly checking in, drink on arrival and knocks on the door for the sweat treat chocolate. Also being met at the taxi by the man at the door was such a nice touch and he was always friendly and happy
• Horst Olaf (10/5): Tolles Hotel und ausgezeichneter Service - Freundlichkeit der Mitarbeiterinnen und Mitarbeiter, Tolles Frühstück, Qualifiziertes Personal in der Bar, sehr schöner Pool auf dem Bach
• Mykhailo (8/5): -
• Mykhailo (8/5): -
• Mykhailo (8/5): -
• Xiaomei (10/5): 自助早餐品种齐全新鲜美味 - 酒店工作人员态度友好，房间干净整洁，设备齐全。早餐自助餐厅环境优美，早餐丰富多样，太棒了！
• Feliciano (9/5): -
• André (10/5): -
• Jenice (10/5): - Ótimo alojamento para casais descansarem , perto do centro de Lisboa
• Roberto (9/5): - Mai visto un tale assortimento nella colazione Posizione leggermente defilata rispetto al centro. Piscina sul tetto gelida
• Obdel (10/5): Lumineux ☀️ - Le petit dejeuner paradisiaque et la disponibilité dy personnel: tres aimable. J’ai eu un petit souci avec la porte mais pris en charge immédiatement. Aussi j espere que le personnel du dejeuner pourra communiquer avec l’anglais. Parfois ca semblait difficile de se comprendre.
• pedram (10/5): -
• Michelle (2/5): - Lobby was nice - bellman in front of hotel were great Front desk rude Ac and tv not working Room not clean
• Guido (10/5): -
• Katja (10/5): -
• Maksymilian (10/5): -
• SEBASTIANO (10/5): -
• Guido (9/5): -
• C3658LLchristianw (10/5): Corporate trip - Fabulous. - Had the pleasure of staying here as a guest of Corpay (Presidents Club) superb hotel ideally situated to enjoy everything that Liston has to offer.
• Sandro (9/5): - Hotel Lobby , Zimmer , Frühstücksangebot , Aufmerksamkeit des gesamten Hotelpersonals . Wir haben das Hotel wegen der Hotelbar , den Liegen , dem Pool auf dem Dach gebucht . Leider war dieser Bereich noch geschlossen (ausser einen Tag ) trotz durchgehend 23-25 Grad . Ich denke das sollte man auf der Hotelseite veröffentlichen in welchen Monaten diese sehr schöne Area geschlossen ist .
• Margarete (9/5): -
• Inês (10/5): - Da localização e do conforto
• Ababacar (9/5): Excellent hotel - Superbe hotel digne d'un 5 étoiles. la chambre, l'espace piscine, sauna, hammam, le bar, la salle de sport, le petit dejeuner sont top
• Francois (10/5): Super hôtel belle chambre - Très bien très propre très classe Tout parfait
• Nicola (10/5): - Very helpful staff. Great room and lovely little treats to eat every day. Delicious breakfast. Good location.
• Nasser (9/5): -
• Vasco (9/5): -
• carolina (8/5): -
• simonepO8761KH (4/5): Not that nice - I was very disappointed for this 5 starts Hotel. The TV wasn’t working, very silly tv inside of the mirror. Every day the room service left something behind, one day there was no shower cap, the other no face towels. They came to clean my room without the sign being there. They didn’t leave the chocolate bonbons every day for me. The lights were very difficult to manage. They have this crazy designs, in the room, supposed to be potshots but they are not practical. One breakfast morning the food manager was arguing with members of staff in front of my table. The toilet has this silly glass doors, people can see through it. So if you are receiving guests, it’s embarrassing for them to use the toilet. The outdoor swimming was not available, in maintenance when I was there. But positive sides, the indoor pool is very nice and it has great temperature, the sauna is very nice. The reception staff is friendly. Because many people in Portugal are not polite or smiling.
• Maciej (10/5): Zacny hotel ze świetnymi basenami w centrum Lizbony. - Zacny hotel ze świetnymi basenami w centrum Lizbony.
• AleksandraSaja (10/5): Would definitely return - A very nice, modern, well-designed, comfortable, quiet and clean hotel. The rooms are spacious. The location is also good, close to public transport. The breakfast is varied and tasty. I would definitely return.
• 463cliffb (2/5): Robbery - A lovely hotel but beware If you drink in the restaurant a pint of beer is 6.50 If you drink in the hotel bar it’s 10 Euro when I challenged the bill they were very impolite and said it’s just the way it is . AVOID THE HOTEL BAR its robber
• Rolanda (10/5): -
• Peter (7/5): Teures Hotel mit angeblich 5 Sternen etwas ausserhalb vom Zentrum - Frühstück toll. Bedienung nett aber langsam. Cappuccino dauert lange weil wahrscheinlich zu wenige Maschinen Zu Sauna und Innenpool gibt es 3 Duschen die auch nach Meldung der Mängel tagelang nicht funktionieren
• RADU (10/5): -
• Melanie (9/5): -
• Jan-Hendrik (9/5): -
• Mohammad (9/5): -
• Andrei (9/5): -
• Romário (10/5): -
• AECIO (9/5): Hospedagem maravilhosa - Instalações modernas. Quarto e banheiro amplos. Cama super confortável. Chuveiro excelente. Café da manhã espetacular. Sem registros.
• Bumba (9/5): -
• Sandrine (10/5): -
• balmoralbeach (10/5): Great Pool with Views over Lisbon - We stayed here in June 2024. The Pool at the hotel is fantastic with great views over Lisbon. The hotel is very well located and you can walk to central Lisbon and attractions.
• Ian (10/5): Excellent stay, would 100% recommend! - We had an amazing stay at EPIC SANA. After a very early flight we were allowed into our room before check-in and were even treated to an upgrade. Can’t recommend enough for a long weekend stay in Lisbon! Nothing
• Christina (7/5): Overpriced and lacks character - Lovely downstairs spa Layout of bedrooms Some of staff Uncomfortable bed Some staff very miserable Roof top pool not open
• L4984FZrobertb (8/5): Visiting Lisboa - Modern, clean and as most folks in Portugal the staff is friendly and always helpful
• Brigita (8/5): - Everything was excellent — the stay, the service, and the overall experience were great. The only downside was that the outdoor pool was not operating during our visit. Additionally, the indoor pool can only be used with children until 12 PM, which significantly limits the ability to plan the day and affects overall travel flexibility.
• Dias De sousa (9/5): Rien à dire - On est bien , et le personnel très sympathique
• Jean Pierre (10/5): Très bel hôtel très bien situé à Lisbonne - Très bel hôtel , très bien situé à Lisbonne. Personnel très sympathique et professionnel. Très bon petit déjeuner avec des produits frais, des jus de fruits et petits shots excellents , notamment celui au gingembre...... Vraiment un petit déjeuner top pour démarrer les visites de Lisbonne où on marche pas mal.... C'est appréciable. Belle piscine et Spa . Rien et seulement pour dire quelque chose =le matelas des lits est pour moi un peu dur.
• Proposta (10/5): Excelente hotel! - Quartos espaçosos, modernos, excelente pequeno almoço Neste hotel gosto de tudo!
• gustavo (9/5): -
• MandaMad (10/5): -
• Christos (10/5): -
• ldjs (8/5): Great business hotel - We needed to spend a night after a flight cancellation and hotel had rooms. What a pleasant surprise: central location, modern hotel in central with full amenities at a good price. The hotel is quite sleek, modern decor throughout with midcentury pieces, we loved it. Glass elevators in the lobby and mirror TVs in the room create kind of a futuristic theme. Lots of good features in the rooms: great shower, comfortable beds. Location is very central, next to Edouardo VII park and close to high end shopping and business center. We did not have meals, but the bar and restaurant area looked lovely. There is Turkish bath and rooftop pool. Reception and service is very good, it is a big hotel, so the feel is efficient. Events going on and meeting rooms full. Overall would not hesitate to recommend, especially if on a business trip.
• Roni (10/5): -
• Matthew (10/5): -
• Ali (9/5): -
• QT94 (8/5): Good hotel with room for improvement - Stayed one week for business. Overall, I had a good stay, but I believe there is some room for improvement. Common areas of the hotel are nice, breakfast was very good with plenty of choices, nice gym and pool. Room itself was OK, housekeeping should do a much better job - felt like they simply made the beds but no thorough cleaning, toiletries were not replaced, garbage was left around, etc. My room faced the front street which was noisy at times.
• Lawrence (9/5): Excelente - Praticamente tudo Toalha / tv
• Peretz (8/5): -
• Wendy (10/5): Great hotel and lovely staff - Everything Nothing
• Nomuun (10/5): Will come back again if i have a chance again to go to Lisbon - Excellent facility, and nice staff, very good service and location. Would Totally recommend it. Nothing bad
• Marcelo (8/5): -
• Rodrigo (6/5): Desapontante - Conforto do quarto e pequeno-almoço, tanto a qualidade da comida como do serviço À noite ao tentar apagar as luzes percebemos que alguns (muitos) interruptores estavam avariados e era impossível desligar algumas luzes. Tive de ligar para a receção 3 vezes e só à terceira consegui que enviassem alguém ao quarto, tiveram de desligar as luzes no quadro e não nos avisaram que isso faria com que o mecanismo de abertura da porta com o cartão ficaria também sem funcionar. Quando comuniquei na receção no dia seguinte deram pouco ou nenhuma importância. Muito mau para um hotel de 5*
• Glenda (8/5): - The room was big and equipped with everything necessary for my stay. The bath as well and well organized. The spa really relaxing and enjoyable. Breakfast as well very abondant. In general i did like it
• Milena (9/5): -
• Fatimata (9/5): -
• Jean Jacques (8/5): -
• Marc (8/5): Good location, friendly staff. - Clean, view from room. For five star I would’ve expected slightly more in terms of decor, facilities. Disappointed roof top bar not open or outdoor pool. Was not made aware beforehand.
• Aldro (10/5): Outstanding hotel! - Outstanding hotel in all respects-room impeccable,modern and beautiful; indoor pool and spa superb; breakfast excellent; food delicious; staff all extremely competent and friendly. Congratulations!!
• MF (10/5): - Schönes sauberes Zimmer, wahnsinns Frühstück, ein Spa zum Entspannen.
• Patrick (10/5): - Sehr sauber, freundlich, schöne Einrichtung, Pool Das Restaurant ist noch ausbaufähig, abee auf einem hohen Level
• Joao Henrique (10/5): - Um dos melhores buffets de café da manhã, muito bom mesmo. Dificil melhorar, o hotel está de parabéns! time coeso, atendimento nota 10, a começar na chegada. todos muito educados e muitos nos chamando pelo nome. não costumo escrever mas esse hotel está na minha lista , indo a Lisboa é ali que ficarei.
• Ingilin (9/5): -
• Flavia (10/5): -
• Sarah (10/5): Great hotel and staff - It was very clean and comfortable. Amazing staff and breakfast and pool/spa is wonderful. Great proximity to metro station to get into town. Helpful staff on concierge and great staff at breakfast. The buffet was wonderful. Everything from pancakes to fresh honey to shots of gazpacho and all the hot food you could think of. N/a
• Joana (10/5): Experiência fantástica - Tudo neste hotel é óptimo. No check in levam as malas para o quarto e existe uma grande amabilidade em todas as interações, sentimos isso especialmente na recepção. O hotel é fantástico, todos os espaços sempre a cheirar bem e muito limpos. O spa incrível, sem crianças, a transmitir muita calma, com a música suave. A água da piscina podia ser um pouquinho mais quente, achei que teriam um jacuzzi, mas ainda assim todo o espaço é tão bonito e fantástico, que não posso reclamar. Até os balneários da piscina me surpreenderam. Avisei que o meu marido fazia anos, e fizeram uma surpresa que nos deixou mesmo felizes. E no fim, não cobraram o estacionamento. foi só uma noite, mais valeu muito a pena, uma experiência a repetir!
• Eric (10/5): -
• angelinaf536 (6/5): Valuable Item Disappeared from Room – No Clear Explanation - My recent stay at this hotel involved a serious and unresolved incident concerning the disappearance of a personal item of significant value from inside my room (room 717). The item remained in the room and was not taken out by me at any point. This can be supported by photographic evidence taken during the stay. I was on a short stopover in Lisbon and had not left the room until I briefly went to the spa, followed by the hotel restaurant. CCTV can confirm that I was not wearing or carrying the glasses during that time. Upon returning directly to the room to prepare for a room change, I immediately noticed the item was missing. The matter was reported without delay. While communication from the hotel was courteous, the response relied solely on general statements that internal checks had been carried out. No concrete or verifiable details were provided regarding access to the room, timelines, or investigative findings. Given that guest rooms are controlled environments with restricted access, I expected a clear, structured, and transparent account of what occurred. That standard was not met. This is not a comment on individuals, but on process. The absence of objective information and accountability in a situation involving guest property is, in my view, a serious concern. I am sharing this experience so that future guests can make informed decisions and so that stronger internal procedures may be considered.

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