New Castle Motor Lodge

Location: 18 Ward Avenue, Fenton Park, Rotorua, nz

Star Rating: 4 Stars

Property Type: Motels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 10:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Room service
• Family rooms
• Express check-in/check-out
• Facilities for disabled guests
• Hot tub/Jacuzzi
• Wheelchair accessible
• Lower bathroom sink
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Physical distancing rules followed
• Cashless payment available
• Fire extinguishers
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Television in common areas
• Express check-in
• Free wired internet
• Golfing on site
• Self parking (surcharge)
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Private picnics
• Japanese garden
• Secured parking
• Bulk dispenser for toiletries

Rooms Available

• Studio with Private Spa Bath

  This studio features a jetted spa bath, kitchenette, dining table and an LCD TV in the living area.

  Max Occupancy: 3 (3 Adults)

  • Shower
  • TV
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Interconnected room(s) available
  • Private entrance
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Upper floors accessible by stairs only
  • Toilet paper
  • Wine glasses
  • Cots
  • Shampoo
  • Body soap
  • Smoke alarm

• One-Bedroom Apartment

  This studio features a jetted spa bath, kitchenette, dining table and an LCD TV in the living area.

  Max Occupancy: 5 (5 Adults)

  • Shower
  • TV
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Interconnected room(s) available
  • Private entrance
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Upper floors accessible by stairs only
  • Toilet paper
  • Wine glasses
  • Cots
  • Shampoo
  • Body soap
  • Smoke alarm

• Studio

  This studio features a kitchenette, dining table and an LCD TV in the living area.

  Max Occupancy: 3 (3 Adults)

  • Shower
  • TV
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Interconnected room(s) available
  • Private entrance
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Entire unit located on ground floor
  • Toilet paper
  • Shower chair
  • Wine glasses
  • Cots
  • Shampoo
  • Body soap
  • Smoke alarm

Guest Reviews

• Julie (7/5): Good for value! - Close to the center and great staff Nothing really
• Sajid (8/5): -
• Nichola (6/5): Good size room , Location was good and good for the price but the beds were very uncomfortable - Location was good . Good price and parking The bed was very hard and uncomfortable
• Sherin (7/5): - My room was on the second building bit far from the office. There was poor wifi connection in the rear room where the master bed was
• Ray (9/5): -
• Arche (9/5): -
• Katharine (8/5): A clean hotel in a quiet location. - In a nice quiet street opposite the rose gardens. Only 1km to the thermals and 1.3km to the geyser. Our room had a balcony and there’s plenty of parking space. Can hear the people next door. The bed is hard and you have to climb into the spa for a shower.
• Matthias (6/5): Für den Preis war es o.k. - Heizer im Bad war sehr angenehm. Balkon war gut. Leider sehr hellhörig. Wir hatten Pech mit lauten Nachbarn.
• RENEE (10/5): -
• todero (10/5): -
• todero (10/5): - Everything was excellent You could hear your neighbour's
• Faye (8/5): - Nice and quiet place :-) No iron or ironing board .
• todero (10/5): - Everything was excellent Nothing
• Kelly (8/5): -
• Cheyne (7/5): -
• John Carl (8/5): - Nice and clean
• Jamieleigh (8/5): - Room was nice and spacious & very clean Room needs more tlc not quick fixes too keep it looking nice
• safdar (7/5): - Everything Room
• Shukka (10/5): -
• Shukka (10/5): -
• James (8/5): -
• Leanne (7/5): -
• wanita-sharnel (10/5): - Was awesome place just relax 😌
• Toni (10/5): - The area and the motel
• Connie (8/5): -
• saori (8/5): -
• Krysta (10/5): -
• Charles (10/5): -
• David (10/5): - This time we booked a two-bedroom suite with three single beds and one double bed. It can accommodate five people. There’s also a kitchen for cooking and a spa bath. We really like it.
• Tinneil (1/5): -
• Cheryl (8/5): -
• Ibhappi (4/5): Would never stay there again and would not recommend it. - Beds were comfortable. Sullen male staff member / Manager. No smile, no greeting offered on arrival. We were provided with an inferior unit from one we had reserved. It was dirty, paint work chipped or missing in many places, water or fat stains on the wall in the kitchen and overall impression was it was run down despite newer carpet and curtains (photos taken). When challenged and shown the photos of the areas of concern, the male staff member (owner / manager) offered a refund and only after pressure and despite telling us he was fully booked and no other room was available, we were provided with a unit similar to what we had paid for minus the spa. This too was not really clean tho better than the first. I also asked for an extra blanket/quilt as no spares were in the cupboard, or on the bed. He said he would see what he could do and that was the last we saw of him. No extra blanket provided so we were forced to run the heater overnight to compensate!! His attitude was unexpected and not provoked by us - he should definitely not be front of house.
• Mark (9/5): - The staff were very friendly
• Cherish (10/5): - Easy check in
• Eifale Leilua-Slade (8/5): - Easy to find. The reception was very friendly and accommodating.
• Georga (8/5): -
• Ngaata (7/5): - It was.a good deal. The smell.was bad in the air. It a normal smell in Rotorua.
• Lee (10/5): - Comfortable affordable, nice an clean and good location
• Bathe (7/5): - Easy to find The rooms had a really bad smell
• Lee-Anne Bidois (8/5): Comfortable - Price and the room size The bath fixture were dated and it kept switching to shower
• Landry (9/5): -
• Sharon (9/5): -
• Anna (5/5): - Queir location, off street parking Room wasn't clean and had a sicky airfreshner linger, alot of thick dust on headboard and dust on sll other surfaces and fingerprints everywhere. People in room above where up making noise til very late, no extra cover on bed and only a thin duvet, was freezing and uncomfortable and noisy.
• Johannes (7/5): - Noisy
• Joe (10/5): - Everything about it was great Nothing at all
• Phillip (10/5): Just as described. -
• Sharry (6/5): -
• Tania (8/5): - Spa bath was great and our main reason we booked 😊 The smell in the first room wasn't very pleasant for me personally, and the noisy whistling of the wind through the windows, but these were only minor issues, would absolutely stay again 😊.
• Sherry (5/5): -
• Angela (6/5): Ideal location and basic but functional. - Location was fab. Everything was 5 mins away. Got to check in early. No issues parking, plenty of room. We were there 2 nights. We had all the basics we needed and the TV had apps so we could watch Netflix which was good. There were fans and heaters if needed. The bathroom was dated and door didn't shut properly. There was a mouldy hole in the bathroom ceiling and my daughter wouldn't shower there. The spa bath didn't look like something I would use. The windows were very dated and the door lock seemed rather flimsy. It didn't feel very secure.
• McGoon (1/5): - Nothink Everything
• McGoon (1/5): - Nothing Everything
• Chris (8/5): -
• Eruera (10/5): -
• Suzanne (5/5): Old castle moterlodge - Location Lighting, bulbs had to changed. Poor lighting. Rust around bathroom sink tape generally grubby.
• Katrina (10/5): Good facilities and catered to my family - I always love staying here it accommodates my big family and they are always so nice.
• Alejandro (9/5): -
• S P Navaratnam (9/5): Good location and quiet - Clean and comfortable on the ground floor
• Steve Tracie (7/5): - The check in was easy staff great That we were put upstairs despite there being ground floor rooms It was tough for our group of 65+ years to carry our suitcases up the stairs
• Fuyala (7/5): - Clean and roomy Good room - problem is a truck station right behind the complex and lots of noise when thell all started their engines early in the morning.
• Suz (8/5): -
• Jasmine (7/5): Spa bath was the best part - Spa bath, fair price and location wasn’t too bad Walls were paper thin, it is quite dark even with the lights on, bed wasn’t comfortable
• Riannah (10/5): Would stay here again! - We booked very late at night and were able to enter the property immediately. Communication was great and the property was exactly what we needed for last minute stay. Was close to everything and in a good location. The property was very comfy and clean. We were able to settle down and watch a movie before bed too. I really enjoyed the comfy bed and also the black out curtains! Cute kitchenette and clean spa bath. Nothing
• Ho Lam (Ruby) (7/5): -
• Stevie (10/5): Great room, loved the free laundry facilities. Would definitely stay again. - Great room, big spa bath. Needs aircon
• Renata (9/5): Short stay in Rotorua - Location, size of the room, free car park, bathtub Bathroom may need upgrade/refesh
• Marc (5/5): All the room but at a very low standard; I know why it was so cheap. - Lots of room, one double and 3 single beds over two main rooms. The shower/bath is old and very poor - needs an urgent upgrade. The TV is small, no backing to the remote, got it working once but couldn’t get it working again. As we weren’t needing it I didn’t bother making a fuss about it.
• Dwayne (10/5): - Lovely staff ,close to everything ❤️
• Tom_Per (9/5): Great option when considering basic accommodation for your stay in the area. -
• CLAIRE (8/5): Comfy and clean - My parents and family stayed here and said it was great. Lots of beds in the 1 bedroom unit. Comfortable, clean. The smell of rotorua on the day we were there haha
• Singh Brar (8/5): -
• Te Waiora (10/5): Convenient, roomy, good ensuite bathroom facilities - The room we had was roomy, with a kitchen sink, ensuite bedroom, and a front extra bedroom. We've stayed here before, and this is good value for money for one night (we only booked 2 hours beforehand, so this worked out well). In Rotorua at night it is not advisable to open any windows due to the insects that could come through, so it was good that the room was spacious enough not to require a window to be opened.
• Tran (8/5): -
• Sarvesh (9/5): -
• Ernst (6/5): -
• David (10/5): -
• Koroheke (10/5): -
• Hao Chien (5/5): 該有的設備都有，但浴室只要有人在洗澡，外面就可以聽到很大的管線聲音….隔音效果真的很差 - 離景點不遠，員工服務態度好 隔音差、價格相對較高
• David (10/5): -
• Rob (7/5): -
• Holly (3/5): If it’s just for a night or two I would recommend but I would not recommend for long stays. - Decent price. There was paint missing from the bath and shower. Screws were coming out of the tub. There were no slip mats in the tub so I slipped twice. We ran out of hot water a few times. You couldn’t turn the heat lamps on in the bathroom because it smoked. The Sulfur smell is consistent in the area but if you go two streets over there is no smell. It’s unfortunate that if you needed to cook you needed to open all the doors and the windows.
• Sarah (7/5): - Great location. Clean and tidy. We would stay here again. Great value for the price! Would definitely stay here again 🙂
• Steele (9/5): - Everything was good! Nothing
• John (8/5): Good for an overnight stay - Good size room that opened to outdoor area Very dated
• ！John (2/5): A very disappointing experience due to inflexible check-in policies and a complete lack of customer - I am very disappointed with my experience at this property. I couldn’t find my wallet or physical ID, but I did provide a photo of my ID and showed it to the reception. Despite this, I was refused check-in, with no flexibility or any attempt to offer an alternative solution. As a result, I had no choice but to book another hotel. At the next hotel, I explained the exact same situation, and they simply recorded my driver’s license number and credit card details and allowed me to check in without any issue. What is even more unacceptable is that after I raised this issue through Booking.com, the hotel made no response at all, as if the situation never happened. This level of service is extremely disappointing and unprofessional. I would not recommend this property.
• andre (8/5): - Bon logement bien plac Rien
• Tanya (6/5): Comfortable but old accomodation. - Clean and comfortable. Old and dim lighting. Needing painting and some freshening up. No air conditioning. Could hear noise from above guest leaving at 5:30am. Overpriced- more expensive than most we’ve stayed at around the North Island.
• Rajneel (10/5): -
• FRANK (7/5): - Location, and parking Power point not working, Curtains broken.
• Stolle (8/5): Gutes Preis-Leistungsverhältnis und für eine Nacht voll in Ordnung gewesen - Das sehr große und geräumige Zimmer, sowie Preis-Leistung haben gefallen. Leider ein bisschen modrig gerochen und das Waschbecken war kalkig und nicht ganz sauber.
• Marian Balneg (8/5): -
• Jan (9/5): -
• SRE55 (9/5): NZ trip - Location. Laundry and small outside space.
• Gonzalo (7/5): -
• Xiaolei (10/5): - 特别好，爸妈不会英语，依旧丝滑入住，还帮老人设置wifi 密码。
• Paul (6/5): - Good price. Comfortable for what we wanted A little tied.
• Keith (8/5): -
• Karin (4/5): - Die Ausstattung war okay. Das Motel ist völlig in die Jahre gekommen.
• Te Hauauru (5/5): -
• Tk1710 (6/5): - Ruhig, großes Zimmer. Deckenheizung im Bad. Sauber. Günstiger Preis. Parkplatz vorhanden. In die Jahre gekommenes Motel, könnte mal auf den neuesten Stand gebracht werden. Duschvorhänge sind out, bekommt man nicht wirklich sauber.

Photos