Empress Residence Resort & Spa
Location: #888, National Road 6, Siem Reap, Siem Reap, KH
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Spa and Wellness Amenities
Indulge in massages, body treatments, and facials at the on-site spa. Relax and unwind in the 4 spa tubs, health club, and sauna for the ultimate pampering experience.
Dining Options
Savor international cuisine at Dynasty Bar or opt for 24-hour room service for a private dining experience. Don't miss out on refreshing drinks at the bar/lounge or poolside bar for a relaxing evening.
Luxurious Accommodations
Experience comfort in the individually furnished guestrooms featuring memory foam beds with Frette Italian sheets. Enjoy modern amenities such as flat-screen TVs, private balconies, and deep soaking bathtubs with rainfall showerheads.
Pamper yourself at Empress Residence Resort & Spa - book now for a luxurious getaway in Siem Reap!
Important Information
- Pool access available from 9:00 AM to 9:00 PM.
- Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- A car is required for transportation to and from this property.
- Parking height restrictions apply.
- Contactless check-in and contactless check-out are available.
Policies
Check-in: 02:00 PM - 05:00 AM
Check-out: 12:00 PM
Instructions: Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Meeting rooms
- Full-service spa
- Boat tours nearby
- Fitness facilities
- Proposal/romance packages available
- Express check-out
- Health club
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Express check-in/check-out
- Sauna
- Designated smoking area
- Concierge service
- Wheelchair accessible
- Picnic area
- Steam room
- Elevator
- Fitness facilities
- Gift shops or newsstand
- Shopping on site
- Conference space
- Television in common areas
- Scooter/moped rentals nearby
- Library
- Health club
- Safe-deposit box at front desk
- Multilingual staff
- Free newspapers in lobby
- Free use of nearby fitness center
- Porter/bellhop
- Express check-out
- Mountain biking nearby
- Full-service spa
- Meeting rooms
- Wedding services
- Pool umbrellas
- Ecotours nearby
- Billiards or pool table
- Grocery/convenience store
- Tours/ticket assistance
- Wheelchair accessible parking
- 24-hour business center
- Conference center
- Snack bar/deli
- Parking (limited spaces)
- Access to nearby indoor pool
- Access to nearby outdoor pool
- Helicopter/airplane tours on site
- Pilates classes on site
- Free self parking
- Free valet parking
- Computer station
- Free grocery shopping service
- Free pool cabanas
- Pool sun loungers
- Boat tours nearby
- Ziplining nearby
- Couples/private dining
- Proposal/romance packages available
- Banquet hall
- Horse riding nearby
- Wheelchair-accessible public washroom
- Wheelchair-accessible van parking
- Wheelchair-accessible pool
- Wheelchair-accessible on-site restaurant
- Well-lit path to entrance
Rooms Available
-
Superior Family Room
Providing free toiletries and bathrobes, this family room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The spacious air-conditioned family room provides a flat-screen TV with cable channels, soundproof walls, a mini-bar, a tea and coffee maker as well as garden views.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Tile/marble floor
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Cleaning products
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Baby safety gates
- Adapted bath
- Pool towels
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Adapter
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Air purifiers
- Single-room air conditioning for guest accommodation
-
Standard Family Room
Located on the 1-2 floors, suite consists of interconnecting rooms featuring traditional Khmer décor with locally crafted wood furnishings. Benefits include : - Airport shuttle according to the hotel's schedule (flight number & arrival time required) - Complimentary early check-in and late check-out (subject to room availability) - 20% off on food and beverages as well as spa services - 30% off on laundry service - Welcome drink and cold towel upon arrival - Free access to swimming pool, steam room and fitness center - Free shuttle bus to downtown (subject to resort's schedule) - Daily turn down services
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Sofa
- Tile/marble floor
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Cleaning products
- Terrace
- Entire unit located on ground floor
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Baby safety gates
- Sofa bed
- Adapted bath
- Pool towels
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Adapter
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Air purifiers
- Single-room air conditioning for guest accommodation
-
Standard Double or Twin Room
This twin/double room has air-conditioning, a seating area and a sofa. Benefits include: - Airport shuttle according to the hotel's schedule (flight number & arrival time required) - Complimentary early check-in and late check-out (subject to room availability) - 20% off on food and beverages as well as spa services - 30% off on laundry service - Welcome drink and cold towel upon arrival - Free access to swimming pool, steam room and fitness center - Free shuttle bus to downtown (subject to resort's schedule) - Daily turn down services
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Sofa
- Tile/marble floor
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Cleaning products
- Terrace
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Baby safety gates
- Sofa bed
- Adapted bath
- Pool towels
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Adapter
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Air purifiers
- Single-room air conditioning for guest accommodation
-
King Suite
This spacious suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The air-conditioned suite features a flat-screen TV with cable channels, soundproof walls, a mini-bar, a tea and coffee maker as well as garden views. The unit has 2 beds.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Sofa
- Tile/marble floor
- Hardwood or parquet floors
- Alarm clock
- Dining area
- Electric kettle
- Wardrobe or closet
- Cleaning products
- Terrace
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Baby safety gates
- Sofa bed
- Adapted bath
- Pool towels
- Bottle of water
- Fruits
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Adapter
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Air purifiers
- Single-room air conditioning for guest accommodation
-
Deluxe Family Pool View
2 Large Twin Beds and 1 Queen Bed
969-sq-foot individually furnished room, balcony with pool views
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle
Sleep - Pillowtop bed, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Safe, free newspaper, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Grab bar near toilet
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bidet
- Bottle of water
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Room service (24 hours)
- Designer toiletries
- Turndown service
- Access via exterior corridors
- Blackout drapes/curtains
- In-room massage available
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Frette Italian sheets
- Memory foam mattress
- Pillowtop mattress
- Pillow menu
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Separate bedroom
- Bedsheets provided
- Guidebooks or recommendations
- Desk chair
-
Deluxe Double or Twin Room, Pool View
1 Double Bed OR 2 Large Twin Beds
484-sq-foot individually furnished room, balcony with pool views
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle
Sleep - Pillowtop bed, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Safe, free newspaper, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Grab bar near toilet
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bidet
- Bottle of water
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Room service (24 hours)
- Designer toiletries
- Turndown service
- Access via exterior corridors
- Blackout drapes/curtains
- In-room massage available
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Frette Italian sheets
- Memory foam mattress
- Pillowtop mattress
- Pillow menu
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Separate bedroom
- Bedsheets provided
- Guidebooks or recommendations
- Wheelchair-width doorways
- Desk chair
-
Superior Family City View
1 Double Bed and 2 Twin Beds
969-sq-foot individually furnished room, balcony with city views
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle
Sleep - Pillowtop bed, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Safe, free newspaper, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Grab bar near toilet
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 6 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bidet
- Bottle of water
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Room service (24 hours)
- Designer toiletries
- Turndown service
- Access via exterior corridors
- Blackout drapes/curtains
- In-room massage available
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Frette Italian sheets
- Memory foam mattress
- Pillowtop mattress
- Pillow menu
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Separate bedroom
- Bedsheets provided
- Guidebooks or recommendations
- Desk chair
-
Premier Deluxe Twin/Double Room
1 King Bed OR 2 Twin Beds
484-sq-foot individually furnished room, balcony with city views
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle
Sleep - Pillowtop bed, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Laptop workspace, safe, and free newspaper; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Smoking And Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bidet
- Bottle of water
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Room service (24 hours)
- Designer toiletries
- Turndown service
- Access via exterior corridors
- Blackout drapes/curtains
- In-room massage available
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Frette Italian sheets
- Memory foam mattress
- Pillowtop mattress
- Pillow menu
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Separate bedroom
- Smoking and Non-Smoking
- Bedsheets provided
- Guidebooks or recommendations
- Laptop-friendly workspace
- Portable bathtub seat
- Accessible bathtub
- Desk chair
-
Premier Deluxe Family Room
1 King Bed and 2 Twin Beds
969-sq-foot individually furnished room, balcony with city views
Layout - 2 bedrooms, living room, and sitting area
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle
Sleep - Pillowtop bed, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Laptop workspace, safe, and free newspaper; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Smoking And Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 5 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bidet
- Bottle of water
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Room service (24 hours)
- Designer toiletries
- Separate sitting area
- Turndown service
- Access via exterior corridors
- Blackout drapes/curtains
- In-room massage available
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Frette Italian sheets
- Memory foam mattress
- Pillowtop mattress
- Pillow menu
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Separate bedroom
- Smoking and Non-Smoking
- Bedsheets provided
- Guidebooks or recommendations
- Laptop-friendly workspace
- Portable bathtub seat
- Accessible bathtub
- Desk chair
-
Diamond Suit Room
1 Queen Bed
775-sq-foot individually furnished room, balcony with pool views
Layout - Bedroom, dining area, and sitting area
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle
Sleep - Pillowtop bed, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Free local calls, single sofa bed, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Grab bar near toilet
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bidet
- Dining table
- Sofa bed
- Bottle of water
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Room service (24 hours)
- Designer toiletries
- Separate sitting area
- Turndown service
- Access via exterior corridors
- Blackout drapes/curtains
- In-room massage available
- Separate bathtub and shower
- Separate dining area
- Free WiFi
- Down comforter
- Frette Italian sheets
- Memory foam mattress
- Pillowtop mattress
- Pillow menu
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Separate bedroom
- Bedsheets provided
- Highchair
- Guidebooks or recommendations
- Laptop-friendly workspace
- Desk chair
-
Superior Double or Twin Room, City View
1 Queen Bed OR 2 Large Twin Beds
484-sq-foot individually furnished room, balcony with city views
Layout - Bedroom
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle
Sleep - Pillowtop bed, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Safe, free newspaper, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Grab bar near toilet
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bidet
- Bottle of water
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Room service (24 hours)
- Designer toiletries
- Turndown service
- Access via exterior corridors
- Blackout drapes/curtains
- In-room massage available
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Frette Italian sheets
- Memory foam mattress
- Pillowtop mattress
- Pillow menu
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Separate bedroom
- Bedsheets provided
- Guidebooks or recommendations
- Wheelchair-width doorways
- Desk chair
Guest Reviews
- Simon (8/5): Staff were lovely, tv worked intermittently, was very quiet which was fine and a little out of town but very nice for a - Grand in an old style very clean A little tired
- Yuta (9/5): - スタッフが丁寧
- Glenn (10/5): -
- Hector (9/5): Excellent building, excellent breakfast - The lobby was truly impressive. Huge chandelier. The Khmer detailed wood carvings and furniture really reminds you that you are now in Cambodia. The building architecture is stunning. The included breakfast is probably one of the best in town. The staff was very good The room safe in my room was too small to hold a laptop computer and did not work. I wished they cleaned the tile grout lines more thoroughly in the bathroom walls and floor
- TAKAKO (8/5): 笑顔 - スタッフが丁寧だった 宿泊客がいなくて寂しかった。部屋の設備が古かった。
- Sandip (10/5): Excellent place to visit Angkor Wat - The hotel had good facilities, close to Angkor Wat, the staff were very cooperative and willing to help, lots of options for breakfast, good food, and the hotel itself has that majestic old world charm. Nothing major, but would have been good for the hotel to let us know that they changed our rooms.
- David (10/5): A five-star experience at at three-star prices - we were really pleased with our stay! -
- Megan (10/5): Exceptional -
- Ngoc (10/5): Exceptional -
- Silvin (7/5): Good - Very comfortable and clean
- Grant (9/5): Superb -
- Maria (8/5): Very good -
- Claire (6/5): Quiet and large room - I needed quiet and that is exactly what I got. Room was huge and pool area was lovely. Location - it’s quite a way out of the main tourist area for Siem Reap - which was ok for the one night I stayed there. Breakfast was rather limited if one didn’t want an Asian-style breakfast
- Michael (8/5): Very good -
- Vincent (8/5): Very good -
- Shilpa (8/5): Good. Breakfast to be improved. - great ambience, decor, very clean, peaceful A bit quiet and deserted in terms of number of people at the property which was a bit daunting. The breakfast was not that great. The cereals given in first morning was stale.
- Matthew (10/5): Exceptional -
- Stephanie (9/5): Superb - The hotel was good, it was just very quiet and somewhat eerie with a lack of guests! Staff were very helpful setting up transport for me, Airport pick up / drop offs. I ate once in the restaurant which was nice and briefly at breakfast before leaving!
- Ritalanda (10/5): Exceptional -
- Bhautik (9/5): Superb -
- Chin (5/5): Passable -
- Marek (10/5): Exceptional -
- Verified traveler (6/5): - The hotel was nice and very quiet, but the bed was so hard we couldn't sleep on it. We asked for a softer mattress or a topper but nothing was available. The hotel is a long way from Siem Reap centre or any amenities, so even getting some shopping requires a taxi or tuc-tuc, as the hotel is on a busy main road with no pavements.
- Verified traveler (10/5): - The property is very French Colonial, its incredibly beautiful and the staff & rooms were excellent at all times.
- Verified traveler (10/5): A dream holiday - The only complaint is I had to leave - outstanding hotel with outstanding service in an outstanding country.a
- Verified traveler (10/5): - Outstanding suites with a very reasonable price tag
- Christopher (10/5): Great 5 ***** Hotel - Less food amenities around hotel location. Have to have meals at Hotel's restaurant. Great breakfast spread
- Verified traveler (8/5): - This is a grand and beautiful hotel. The artistic details are amazing. Staff were very friendly and arranged free rides into town for us which I thought was above and beyond. Our rooms were nice and spacious. I would love to give it 5 stars but the breakfast was possibly the worse we've ever had at a hotel and in stark contrast to everything else about this beautiful hotel. There were very few Western options and the ones that were available were very Chinese style Western. We live in China so are quite used to the Chinese hotel breakfast but even in China there are usually a few pastries or some decent bread or cheese. We agreed that we might stay again because it was so beautiful but if we did we'd just forego the free breakfast and go out in Siem Reap fo morning meal.
- Alison (10/5): - The hotel was lovely. It was about 10 minutes from pub street and about 5 or so from the airport. The shuttle to pub street every evening was great. I'm so glad we chose this hotel.
- Nilesh (6/5): Holiday - Amazing trip except swimming pool closed without any notice
- Verified traveler (8/5): - Overall good hotel, comfortable stay, close to airport and about 15 minutes away from market area (pub street). Facilities were good and well maintained. Rooms were quite spacious, we had two interconnecting rooms for family for four. Spa experience was also quite good. Most of the employees were nice and courteous. Special mention of Vandy who was quite informative and always ready to help. Few points though, breakfast was quite average (for 4+ star hotel) with no variation at all. We were there seven days and had the exact same breakfast served every single day! For a five star hotel there were no facilities or any entertainment for kids other then the pool. A kids club or some local activities or movie by the pool would have been nice to keep kids entertained.
- Jeanie (10/5): - Amazing hotel, spa is delightful, pool is pristine and refreshing. Very comfortable beds and well appointed rooms Highly recommend
- Suzy (10/5): - This property has all the trimmings for a comfortable stay in Siem Reap. Although we were given a room in a wing where other guests created enough noise to be a real nuisance and affect my ability to sleep soundly. Perhaps I could have complained and had it actioned, however I was just so busy being a tourist that I let it go. I intentionally chose this venue as it was out of town away from Pub strewt to avoid noise. Also-be wary of the exorbitant prices charged for food and drinks at the bar of the property. Given you can get drinks in the town for $1-$3 when you are charged $7 it leaves a bitter taste. The best thing is the incredible staff. Thankyou
- WL (8/5): Nice hotel - This hotel is on a main street but stays very quite. Eateries and bars are close by within about 10 minutes’walking. I went in May and the weather was hot and humid and there was a lot of mosquito. I do hope they can put the electrical mosquito repellent in the room and the lobby. Staffs were very timid and you have to say “Hi” to them first. The hotel needs to train them.
- Andrew (6/5): - A little tired needs renovation.
- Charlotte (10/5): Pleasant stay - Beautiful hotel! Room was sublime, pool was great. Prices at the hotel resturant / bar were very steep! But they offer a free shuttle to the town and pub street (which is definitely recommended visiting) but only at 6pm until 9pm. Any other time is not free. Nothing to do in local area so using shuttle is advisable.
- Ashlee (10/5): Luxury Hotel on the Outskirts of Siem Reap - When you drive into Siem Reap the line of luxury hotels on both sides of the road is an amazing sight, and we were shocked to realise one of those hotels was ours. It was a grand entrance to say the least. On arrival our bags were collected and taken to our room whilst we checked in. During the check in process they took us around to a waiting area with welcome drinks and hot towels to relax and wait. Once we were in our mini apartment (which is again something we did not expect) our doorbell rang. It was a waiter with some mango and banana for us to enjoy. We stayed when they had an international buffet night (all you can eat for $15.00USD per person) with some talented local and traditional enterntainment. Definitely worth a look if you are staying when they have this on. We used the tour desk in the hotel to organise a Sunrise Angkor Tour. The guide we had for the day was so knowledgable about the history of Angkor. I could not believe how much he knew! It was fabulous to be able to explore this amazing part of Cambodia with someone who knew what they were talking about.
- Susan (6/5): Very Good Customer Service - Though he customer service was good, the hotel has room for improvements; 1. Wifi was horrible; limited to no connectivity throughout the day 2. Breakfast buffet, though free, the same food was prepared and presented everyday (even on the weekends) If you are looking for a place to relax, this is not the hotel, for the atmosphere is family friendly: Linus music and kids playing most of the day (meaning you hear this throughout the day).
- Verified traveler (10/5): - Awesome stay everything was catered for our stay including the children. We would go back in a heartbeat. Kudos to all the staff.
- jonathan (10/5): Siem Reap - Empress - My family and I found the hotel to be excellent. Clean, great service. Free airport transfer. Would thoroughly recommend.
- Susan (6/5): Cambodia Vacay - I fell in love with the hotel as soon as I checked-in. The staff was friendly, the room was quaint, and the spa was subperb. Some not so good moments: a gecko was in my room for 2 days, the breakfast buffet was always the same (they would run out of food everyday), lunch and dinner menus were so-so. The pool was very nice. If you are looking for a quiet place to stay, this is not the hotel: Loud music every night, hotel guests very loud, and wifi is horrible. If you want a family getaway with limited electronics for the family (since the wifi is terrible), this is the place.
- Verified traveler (10/5): Short stay - amazing place - The hotel was superb. Excellent facilities and the staff went above and beyond to help us enjoy our stay
- Verified traveler (10/5): The hotel was very nice. Beautiful accommodations - Really enjoy this hotel. Very beautifully decorated. Peaceful place. Restaurant staff was painfully slow at outdoor seating but other than that this place was great!
- Verified traveler (4/5): - Hotel building is impressive. Inside detailing is no-expense-spared: never seen anything so meticulously presented, with plentiful authentic Khmer artifacts. Pool is great. However, the colour ambience is rather sombre and dark, like a tomb. The bad point is the buffet breakfast: only 1 meat choice (either ham or rubbery sausage). All other choices are non-meat and noodle varieties. Very bad waiter service: plates never cleared until the end.
- Bo (10/5): mycket vackert inredning , rent bra personal.pool - ankor vatt, fantastisk. varmt, det är dyrt i Kambodja.
- Davidson (8/5): Good Hotel (expensive menu)... - Good Hotel, close to the airport and free shuttle bus. Other than that, no much to do around. Food and beverage inside of the hotel is about 5 to 10 times more expensive than out in the street.
- P.K. (10/5): Vacation to Angkor Wat - What an awesome experience to enjoy some historical wonders of Cambodia at Angkor Wat and have wonderful modern amenities at our hotel Empress Residence Resort & Spa! Thank you
- Jeremy (10/5): - Communication occasionally was an issue and we were sometimes misunderstood. Good breakfast with excellent choice of Asian and European food
- Verified traveler (10/5): Great location, friendly staff - We only stayed here for two short nights to explore Angkor Wat and the surrounding temples. The hotel was fabulous. Gorgeous, clean and the hotel staff was above and beyond friendly and helpful. The pool was also wonderful. Short tuk tuk ride to town and close to the temples. I would definitely stay here again and would recommend it to anyone going to the area.
- Verified traveler (6/5): Never judge book by the cover. - Hotel is aesthetically pleasing but close look reveals an older facility.
- Verified traveler (10/5): Amazing - The best place to stay in Siem Reap. The hotel and the staff was top notch.
- Verified traveler (10/5): A great getaway - We stayed here for a night and loved it. From the staff, to the wonderful food and great location. It was really a wonderful and friendly place to stay. The hotel staff went out of their way to help us navigate the sights of Siem Reap.
- Verified traveler (8/5): Good place, though a bit further from town area - Great place to stay, though it's not within walking distance of the main Siem Reap town area.
- FRANCOISE (10/5): Très bel hotel et chambre mais service pas d'un 5* - tres bel hotel mais le service du petit déjeuner aurait besoin de s'ameliorer. Il faut courir apres les couverts, demander qu'on recharge le buffet..,
- Fredrik (6/5): Poolen inte ren och dyrt vatten - Rummet var bra, vi hade två rum där barnen hade sitt eget. Wifin var också bra. Det som drog ner intrycket av vistelsen var poolen som inte var ren dessutom var poolkanten mycket hal så jag ramlade och bröt tån! De sa också att vattnet var gratis men när vi checkade ut fick vi betala 10 dollar. De gav en besk eftersmak.
- としぴー (8/5): まあまあかなー - ホテルは空港からは近いけど、市街地からは遠いです。ホテルお抱えのトゥクトゥクがホテルのそばにいるので問題ないけど、やっぱり少し高めに御値段言われます。あと、空港とホテル間の送迎サービスは行きは電話かメールで問い合わせしないといけないので、要注意。 日本人スタッフはいませんが、ホテルの人はとても親切でした！ ホテルのプールがあったけど、水深がすごく深かった…(笑)
- カシノ (2/5): ピックアップ忘れ、バスルームの衛生環境悪し、朝食のお弁当サービスなし。 - 事前連絡していたのに関わらず、ピックアップを忘れられていた。空港到着後に電話連絡にてスタッフがアレンジした。 バスルーム、部屋ともに老朽化が進んでおり、排気ファンが取り付けられていないため悪臭あり。
- Verified traveler (8/5): - 중국인 단체관광객이 노래하고 떠들고 난리도아니었다. 호텔은 좋은곳이지만 단체관광객 코스여서 안갈것임
- Asela (10/5): Very comfortable stay - Management was very accommodative to requests, treated as a valuable gust & the stay was pleasurable.
- Anita (10/5): - Great service, great hotel shuttle, overall very good
- Friðrik Árni (8/5): Great hotel, fantastic staff but poor location. - We had a plesant stay here for two nights during my birthday. The staff was great and very helpful. On my birthday they brougt us breakfast in bed and sung the Happy Birthday song. I also got a well decorated birthday cake form the hotel. The hotel pool is nice and we enjoyed laying there in the sun. The only big issue we had was the hotel's location. It is a bit far away from the central and most of Siem Reap's attractions. It is easy to get tuk tuks and cabs but the ride gets pricey because of the distance.
- Marcia (10/5): Excellent value - Beautiful decoration and spacious rooms. The SPA was amazing and the massages were really good.
- Marco (6/5): Generally good, but a little dated - We stayed for 10 days at Empress Residence over Christmas 2015. The hotel is on the main highway from the Airport into Siem Reap which for us was a good location, we don't like the hustle and bustle of the centre of a town. The good: Breakfast buffet, helpful staff for the most part, a good size pool, excellent gateway for Angkor Wat. The average: The room could have more storage space and another chair to sit in (while reviewing photos etc..) The not so good: Other guests were not always well behaved, the sun area loses the sun halfway through the day Overall - pretty good midrange hotel, though I'm not sure we'd stay there again.
- P R (8/5): Great value, will return - Comfortable one night stay, ideally located near the airport as I arrived on business and was immediately off again the next morning. The room was fully functional, with cable TV , free WiFi, the bath tub was a nice addition, although the bed was hard and is a minor gripe since value for money was most important and the Empress certainly delivered value with complimentary breakfast included. I got a lot for my money and I would return again next trip. Friendly and obliging staff makes it a no brainer. Thanks to one and all!
- Matt (10/5): One notch away from perfect. - Really enjoyable stay - very impressed with the hotel. Nice pool, clean facilities. Only a short 3$ tuk-tuk ride into town. Only thing was the bed was very very hard - may have just been our room but just something to consider. Overal would recommend this place though - especially for the price we paid!
- Verified traveler (10/5): Great value for money - We stayed four 4 nights in this hotel and the service is great. When I booked it online, I made a special request for airport pickup, I tried to call the hotel number prior to our flight but my call won't go through so I thought no airport pick up at all. I was surprised when they were able to arrange airpo pickup for us. Our flight was delayed hence driver waited for so long. Location is near airport. When we arrived in the hotel, we were given welcome drinks and cold towels. Hotel room is spacious and clean. Buffet breakfast is also good but they open a bit late. We were informed that breakfast starts at 5:30AM so on our last day we woke up early to catch our flight to Vietnam and have our breakfast first but we waited till 6AM, restaurant is still closed. We left the hotel with empty stomach. Hotel location is a bit far from downtown. Service is excellent and good value for money
- Johnny (4/5): Disappointing stay...... - It was very disappointing more due to the fact that the reservation was not recived by the Hotel although we have reserved it long time back and Expedia has the reservation but not the hotel ! The first night had to be spent in another hotel which was closeby though not to good standards. We moved into the Empress the next day and nothing was organized although we were promised it will be ready by 8 am. We put our luggage into some room and left for our tour outside. When we came back later in the evening, we requested that the room be changed which was well obliged by the Manager on duty which is well appreciated. The rooms were of good quality although very inconvenient features and it was very slippery floors. The breakfst was disappointing though the spread was huge but nothing was of good quality. Overall some of the staff were friendly and helpful but not all for whatever reason Me and my wife didnt enjoy the stay overall and was disappointed as we just came from staying in Sheraton in Bangkok which was a differnt class and may be it is our fault to have booked this hotel
- rachel (8/5): Would recommend - The hotel was impressive and comfortable with a beautiful pool and large dining room and the staff were keen to help where they could. My only issue would be that the breakfast was a little inconsistent.
- Suzy (8/5): - Facilities: Above average; Value: Affordable; Service: Professional, Friendly; Cleanliness: Immaculate;
- Melissa (8/5): - Facilities: Nice ; Value: Amazing, Super bargain!; Service: Basic, Took time checking in; Cleanliness: Immaculate; Happy hour is a real treat with bargain prices for cocktails :-)
- Malcolm (10/5): - Facilities: Above average, No wifi in the room; Value: Bargain, Off-season rates; Service: Flawless; Cleanliness: Beautiful;
- Irene (8/5): - Overall the hotel is nice & staff is friendly, but the in house slipper is not up to standard.
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