Boracay Uptown
Location: Station 2, Barangay Balabag, Malay, Boracay Island, Aklan, 5608, Boracay Island, PH
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Experience the ultimate beach getaway at Boracay Uptown, where luxury meets convenience right by the pristine White Beach.
Spectacular Location
Nestled just steps away from the stunning White Beach and vibrant Station 2, our hotel provides easy access to the best local attractions, including D'Mall Boracay and nightlife hotspots.
Exquisite Dining Options
Savor delicious meals at our on-site restaurant or grab a quick snack at our charming coffee shop. Unwind with refreshing cocktails at our beach bar or the poolside bar, ensuring you stay relaxed throughout your stay.
Comfortable & Modern Rooms
Our 108 air-conditioned rooms are equipped with everything you need, from LCD televisions for your entertainment to luxurious rainfall showers for relaxation, ensuring a cozy atmosphere during your retreat.
Don't miss out on this unforgettable experience – book your stay at Boracay Uptown today!
Important Information
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
Policies
Check-in: 02:00 PM - 06:00 PM
Check-out: 12:00 PM
Amenities & Facilities
- Boat tours nearby
- Parasailing nearby
- Free WiFi
- 24-hour front desk
- Terrace
- Luggage storage
- Concierge service
- Wheelchair accessible
- Elevator
- Golfing nearby
- Snorkeling nearby
- Kayaking nearby
- Sailing nearby
- Scuba diving nearby
- Breakfast available (surcharge)
- Safe-deposit box at front desk
- Porter/bellhop
- Parasailing nearby
- Smoke-free property
- Wedding services
- Pool umbrellas
- Tours/ticket assistance
- Snack bar/deli
- Airport transportation - pickup (surcharge)
- Beach umbrellas
- Beach sun loungers
- Pool sun loungers
- Beach towels
- Boat tours nearby
- Wheelchair-accessible public washroom
- Wheelchair-accessible pool
- Wheelchair-accessible on-site restaurant
- Handrails in stairways
- Well-lit path to entrance
- Stair-free path to entrance
- Accessible airport shuttle
- No accessible airport shuttle
Rooms Available
-
Room
1 Queen Bed
301 sq feet
Internet - Free WiFi
Entertainment - LCD television with cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, laptop workspace, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Bidet
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Laptop-friendly workspace
- Wheelchair-width doorways
-
Deluxe Room, Poolside
2 Queen Beds
344-sq-foot room with pool views
Internet - Free WiFi
Entertainment - LCD television with cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, laptop workspace, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Bidet
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Laptop-friendly workspace
- Wheelchair-width doorways
-
Premier Suite, 1 King Bed, Beach View
1 King Bed
431-sq-foot room, balcony with beach views
Layout - Bedroom, dining area, and sitting area
Internet - Free WiFi
Entertainment - LCD television with cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, laptop workspace, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Bidet
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Laptop-friendly workspace
- Wheelchair-width doorways
-
Premier Room, 2 Queen Beds
2 Queen Beds
344 sq feet
Internet - Free WiFi
Entertainment - LCD television with cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, laptop workspace, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Bidet
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Laptop-friendly workspace
- Wheelchair-width doorways
-
Executive Premier
2 Queen Beds
409-sq-foot room with partial ocean views
Internet - Free WiFi
Entertainment - LCD television with cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, laptop workspace, and phone
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Bidet
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Laptop-friendly workspace
- Wheelchair-width doorways
-
Deluxe Room
2 Queen Beds
323 sq feet
Internet - Free WiFi
Entertainment - LCD television with cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, laptop workspace, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Bidet
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Laptop-friendly workspace
- Wheelchair-width doorways
-
Executive Suite, 1 King Bed, Ocean View
1 King Bed
431-sq-foot room, balcony with ocean views
Relax - Indoor private hot tub
Internet - Free WiFi
Entertainment - LCD television with cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Day bed, free local calls, and safe
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Bidet
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Private spa tub
- Day bed
- Bedsheets provided
- Laptop-friendly workspace
- Wheelchair-width doorways
-
Deluxe Room, Pool Access
2 Queen Beds
344-sq-foot room with pool views
Internet - Free WiFi
Entertainment - LCD television with cable channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, laptop workspace, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Bidet
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Laptop-friendly workspace
- Wheelchair-width doorways
Guest Reviews
- Travis (8/5): - We had an absolutely amazing time. The facility was great, the staff was great. The only reason I could not give it a 5 star review is because of the staff member at the rooftop pool trying to solicit excursions for the next day. I was bombarded and harassed enough on the beach that the last thing I wanted was one of the hotel staff members trying to get us to buy something from him. Or at least use his card so he could get a kickback. Other than him, the staff was top notch.
- Dwayne (10/5): - Nice!
- Ricardo (8/5): - Had mold in the shower; need to remove the caulking and re-caulk it for better presentation to guest. Staff was very nice.
- Tom (10/5): - The best hotet resort with a smile
- Fidela (10/5): - I would like to commend all the staff from the reception amd all the crew member of this hotel, awesome service, greetings every time they see us, the open the doors for us. Excellent service, the housekeeping forget to put tissue on our washroom, but its ok they replace it right away. Everything is perfect
- Voyage48899754749 (10/5): Great job - Great music n food...enjoyed !!! Service was great too.....mayb drop 1 session of fire dancing n increase band playing started to rain so unfortunately got wet.....really nice band well interacted with crowd.....good job guys....will be back to Boracay soon
- Wilson Alfredo (10/5): - The hotel is front of the beach, near shops, restaurants, and was able to book a Tuktuk tour around the island. It took me about less than hour to go from and back to the airport during dry season.
- Verified traveler (4/5): Not a 4 star hotel - This is not a 4 star Hotel. Two at best, I would call it a 3 star because of the location and staff. Doors going out to the deck, did not operate correctly. Water pressure in the shower could barely keep the switch from going back to the faucet. The hot tub in the room did not work. The transfer from the hotel to the airport was 1900 psp for two people. If I would have did it myself it would have coast about half that. Location was great staff was great. Price of it all was way too high. I looked through most of the negative reviews and I do agree with most of them.
- Louis (10/5): - Perfect location had a great time at this place. They treated me like family only one complaint the people singing the music like the live entertainment but not till 1 o’clock in the morning sometimes she just wanna rest.
- Barry James (10/5): - Great location by shopping and dinning. The continental breakfast every morning on the patio watching the sunrise was fantastic.
- Gilbert (6/5): - I like the location due to proximity to the beach. Breakfast was good. The Staff are super great! I was told by a Staff from a neighboring hotel (Mandarin I think) that I can’t use their beach cot/lounge chairs. So I moved. There is only like three or four provided by Uptown. The ones provided are not as comfortable as the ones provided by the other hotel.
- Iain T (8/5): - Property was perfect location. In the middle of all the action. For the price great. Room was fine. Only downside was the shower. Poor water flow. Staff friendliness off the charts. Beautiful island. Worth every second to visit. - visit 2 brown boys restaurant. Best food on the island.
- Edi (10/5): - Thank you
- Chadwick (8/5): - Room has an amazing view of the sunsets and the fire show that they do twice a night. However, it’s really loud from 430pm-midnight. Live music right outside my room. I’m sure other rooms were much more quiet.
- Steven (4/5): - The Uptown hotel is a older style mid range hotel on Boracay beach. The rooms are basic and completely lacked hot water for shower or washing. There is an outdoor pool area. The hotel lobby area has a series of very noisy rock music bands playing until after midnight on every night of the week. Any customers would be well advised to bring secure ear plugs if they want any sleep. Customers would also be advised to use another hotel if they wanted any hot water.
- jeffersonmS8834IJ (2/5): Disappointing Stay at Uptown Hotel Boracay - Honest Review: Disappointing Stay at Uptown Hotel Boracay (Jan 5-8) We stayed at Uptown Hotel in Boracay from January 5 to 8, booking three rooms for our family of four. We hoped to enjoy a more relaxed and spacious experience, but unfortunately, our stay did not meet expectations. Here’s my honest review: Cost and Room Pricing: We paid PHP 66,850 for 3 rooms over 3 nights. Each room was priced for two people, with an additional charge of PHP 1,500 per extra person per night for our kids and an adult. While we didn’t mind paying a premium, the quality of the rooms and amenities didn’t justify the high cost. The Good: - The staff were friendly and attentive, always willing to help and make our stay more comfortable. - The infinity pool was a highlight, and the hotel grounds were spacious, offering a peaceful setting away from the busiest parts of Boracay. - The location was relatively quiet, but still accessible to nearby attractions. The Bad: - We booked room 1110 the most expensive option, thinking we'd get something better, but it was still a rundown room. Despite its price, it felt very outdated and poorly maintained. - The water pressure in the bathroom was abysmally low. Taking a shower was incredibly difficult, which is a huge inconvenience when you're on vacation. - The furniture throughout the room and the hotel was old and worn out, giving everything a tired, neglected feel. - The elevator had rust and peeling paint, which made us question its safety and overall maintenance. - Breakfast was basic and unimpressive, and you had to go up two flights of stairs to get to the dining area—this could be problematic for anyone with mobility issues. - We were not allowed late check-out,which felt unreasonable given the high cost of our stay. - upon check out the reception tried to charge us with a stained towel an old towel. Final Thoughts: While we hoped that paying for the more expensive room would offer a more comfortable stay, we were sorely disappointed. For PHP 66,850 over 3 nights, you can find much better options in Boracay, especially around Station 2, where the quality and value are far superior. The hotel feels neglected and overpriced. Unless major renovations are made, I can’t recommend staying here.
- Vincent (8/5): - The location of this hotel is at Station 2 and is just 2 minutes walk to D’Mall where all the dining and shopping are located. This hotel is also located right next to the beach which is perfect.
- John (10/5): - Great breakfast
- Imelda (8/5): - Love the band!! Solist guy is sooooo awesome!!
- Rameses (10/5): - Great service!
- Trail17528537649 (10/5): Highly recommended - Good food. Good service. Staff are well trained and very approachable. Clean rooms and they make sure that the rooms are cleaned regularly. Rooms are spick and span. Definitely we’ll recommend it. Kudos to the management and staff. God bless!
- ESPERANZA (10/5): Nice hotel to stay. - Great stay. The food is good with Bacon. They welcome us very warmthly. Very good service
- Aaron (4/5): - Check that the pool is available for use before booking. Nothing special without the use of the outdoor pool
- Merrylyn (8/5): - Everything was great except no access to the main road need to go though the beaxh but staff helped us with our bags
- Ma Vimel (10/5): - All the staffs are very accommodating. Warm welcome.. i love everything here. Thank you so much.
- Jay (8/5): Awsome experience - Th room was amazing. Had a few issues up front but were fixed very quickly. The only flaw about my room is it was right above the restaurant and stage area and was very extremely loud until about 1 am everynight. I wasn’t too bothered by it but definitely not for travelers who are there to strictly sightsee and rest.
- Benedict (8/5): - Great value, staff was friendly and entertainment during dinner was a pleasant surprise. Recommend to anyone looking for a good location with reasonable prices.
- Louella (10/5): - This is my second time staying at Uptown and truly appreciated their concern in making sure my stay is as expected and they have been most accommodating.
- River (10/5): - Overall it is good, I booked the premium king suite with jacuzzi. However their jacuzzi is not working. I ask upon checking in abd they said it working, however when i use it it is not working.
- Michael (6/5): - Ns
- Dean (10/5): - This is a great property right in the middle of station 2 beach front. The staff are the most friendliest I’ve ever experienced. This will be my go to hotel for any future trips.
- Dean (10/5): - Great property in a fabulous beach front location. Very good restaurant that has a band right in the beach.
- Leonard (10/5): - Great location and the staff is very friendly and helpful. We got an escort from the hotel from the airport to the hotel which made all the transferring and boat ride so easy, especially since we had a heavy suitcase. Thank you Randy!
- Aurora (8/5): - Staff are very friendly and helpful. Walking distance to the mall, shops, hotel restaurant in front and close to other restaurants. Our second time in this hotel. The lighting at the vanity area should be more brighter.
- tanjakF7917KE (2/5): No windows and no service - This place was aweful. Located on top of a shopping center with lots of noise from all the live music. The room had NO windows and made us fell very claustrophobic. Our 2-year old broke a glass and we were charges for this. Horrible service and not suitable for anyone who is not there to just get wasted and party all night long...
- Kenneth (10/5): - Only 1 issue you have to enter the hotel off the beach Great entertainment and good food
- Nicholas (2/5): ABSOLUTELY DISGUSTING *nothing* like the pictures! - This hotel is not even close to 4 Star and has no business advertising itself as such. The shower had minimal hot water and was a trickle. Premier Deluxe room contains a jacuzzi. Nice huh? It was broken - no hot water, the plug didn't work (it had a string tied to it so you could pull it out of the drain), and the jets were completely inoperative with their control removed and covered in duct tape. Your "ecstatic sensation" and "hip and modern facilities" at the Infinity pool include exposed wires, splattered paint on room windows, multiple bags of cement piled up against the wall, stacked up tiles, random plastic chairs and tools, miniature scaffolding and something that resembles a rack for drying clothes - it legitimately looks like construction sight. Throw in some empty paint buckets too. No deck chairs in the pool like in the pics - they're stacked up next to the entrance to the pool area and caked in dust. The swim up pool bar is completely inoperative and used as a storage area and is equally as filthy as the patio. There are no tiles or flooring of any kind on the patio leaving the cement beneath exposed, cracked and rough. "Hip and modern facilities" continue with the showers and toilets - just move the mop and bucket in the shower to the side if you want to rinse off after your swim. Mind the rotting and rusted doors when using the toilet - hope you've had your shots. Blends perfectly with the rotting wood and corrugated iron that is the pool "bar". See pics
- Roz_SJ (2/5): Smells so bad - This place in a great location We stayed at Premier suite.. bed sheets and towel were so old that should be thrown Smells so bad in coredore We booked our transfer to airport with them For 950piso by southwest company Online on southwest website it’s for 750 piso And the bus didn’t wait us .. although we were only 2 couples for this transfer Breakfast was ok .. but all with ham no veggies
- Scenic66430390814 (10/5): We had a great stay at Boracay Uptown - Staff are so friendly and very helpful. Like what filipinos are known for hospitality Boracay Uptown made us feel feel comfortable. It is right at the beachfront and accessible to many shops and restaurants. I brought my kids, my parents and my 2 nieces and we all enjoyed our stay. The hotel rooms are very clean and you get to borrow towels to bring outside the hotels aside from the towels and robes you get in the room. You also get free toiletries. The breakfast buffet was included in our package and the food although mostly filipino food and my kids are a bit picky with foods they are delicious.
- Anwar (4/5): - I tell to reception we have early check out on the morning because of changes schedule.. then on time we check out.. the assign front desk ask me if the reception last night offer me a packed breakfast.. I said No. Even I told the reception we check out early in 5am. Anyway its just a breakfast. But i think almost 12,000 pesos for this hotel is not worth it. Other staff is Good
- Karen (2/5): - My experience in Uptown Hotel was terrible. There was cockroach’s on the floor. The water pressure in the shower barely worked. I felt like I didn’t feel clean after my shower. The bed was too tough causing me to have back and neck problems. The towels are poor quality. The only thing that’s good about Uptown Hotel is the location. Stay away from this hotel. It is very expensive and a terrible experience especially for the high paying price I paid for. I paid $1,300 for 7 nights just to experience a 1 star Hotel. I don’t recommend this place.
- Christopher (10/5): - The staff is honestly the best asset this hotel has to offer. Always kind, friendly and extremely helpful. I had a minor injury that I needed to have checked out at a local clinic - they could have just given me directions to the clinic and sent me on my way, but instead, sent a staff member with me to ensure I was taken care of.
- Ivy (10/5): - Clean and good size room for family. Friendly staff and the manager is very accomodating. Love the live band at night. ❤️ will book again next time.
- Gean (8/5): - Room is nice, except for the tub is not working properly. I stayed in Premium Suites and every night till morning you can hear too much noise it seems like its close to the kitchen cant get a good sleep with that. Thats it Everything is awesome.
- 618jtm (2/5): Steals your money - Terrible resort. They steal your hard earned money. Youre better off somewhere else.
- Francisco (6/5): - This hotel is not 5 stars as advertised. Bar and resterant in the pool area was usually unattended. No umbrellas in the pool area, old broken chairs. Overall hotel is basically 2 to 3 stars.
- Companion48573730351 (4/5): Stay Away If You Can Afford It! - We had better expectations for this place. First of all— the stench in certain parts of the hotel is almost unbearable. Different parts of the hotel looked like it was on permanent renovation— especially the 5th floor “rooftop” breakfast area (the food was also bad). Where else can you get an omelet with an unmelted piece of cheese square on it? LOL. Moreover, the rooms look so much better online. They weren’t terrible, but our room looked old and unkept (mostly the bathroom area, if you can call it that). That’s probably why we had to kill 2 cockroaches within the same day. Housekeeping came by and took our toilet paper and hand towels without replacing it. Not only that, they cleaned the floor and left a trail of wet spots EVERYWHERE—to the point where we all slipped walking in the room. The staff are NICE, but the rules implemented in this place were weird. They wouldn’t even let us take our coffee down, when we promised we would return the cups in an hour. Overall, if you can afford it, do yourself a favor and go someplace else.
- Ferdinand (6/5): - The property is not maintained anymore. The towel rack in the room is broken, furnitures are faded and a lot of scratches. Infinity pool wood entrance is not in good condition anymore and a bit dangerous to tripped yourself while walking. The other Elevator is broken while other one is rusting already but All of the staff are very helpful and accomodating that makes you feel welcome everyday.
- Departure236005 (10/5): Best time of our lives! - Everyone is very respectful, accommodating, and approachable. My family is pampered. Sometimes you don't have to ask. They can anticipate what you need. The room is very clean. I was amazed with their scented rest room. They have something like infuser that keeps their rest room scented. I hope they would continue doing that. The front desk people are really nice. The guy who checked us in even look for us, since we don't have phone to communicate with him,to inform us that our room is ready. I forgot his name, but we checked in Dec 19. Another lady who assisted me was Sheena. Everytime we call, they respond immediately even late at night and early as 2am. The food is great! They have a variety of choices everyday with their buffet. All resto staff are nice! I just remembered 2 names of staff, Rene Sullaga and Benedict. But EVERYONE is really nice. My kids are amazed with the customer service here. The cost is worth!!! We would love to go back here in Astoria.🥰
- ArtGin (8/5): Overrated for an Executive suite price - The staff service is really good. They fetched us from the airport and secured us until we got to the hotel. (We also availed of their transfer service) At the hotel, they served us welcome drinks and shell necklaces. The room was plain, just super spacious. We also received welcome fruits in the room. The deck no longer has the lounging set up. Just chairs and a table so it's hot to have a meal. The AC is not cold enough plus it's leaking the whole time. We actually woke up to a puddle. The highlight of the room was supposed to be the jacuzzi, unfortunately, it takes more than an hour to fill and the water's temp no longer feels hot. The only consolation we got is that the bubbles and jets are working well. Room service is only until 8pm and some food/drinks from the menu were not available. The infinity pool is never crowded however, they open around 10am when it's already too hot. The buffet is limited, for the 4days we stayed, there was a repeat of the menu.
- wayne (10/5): - Best beach we have visited! Hotel staff is very accommodating with two swimming pools, easy beach access out the front door, this was our second visit to Uptown, we will return soon I hope!
- Evelyn Tinio (8/5): - Cleanliness,service
- Yoga_with_A_M (2/5): ⛔️Terrible place!!! ❌ - I strongly do not recommend this place to visit. The photos do not correspond to reality. This is a hoax! The rooms are very dirty, the renovation is poor, the smell in the rooms is unbearable, the air conditioners are old, very noisy. The price is overstated five times. By choosing this hotel, we ruined our vacation. We decided to leave the hotel without staying even for one night, but they still refuse to return the money to us. Beware of this place. These are scammers!
- Charles (10/5): - Located right next to D’Mall at Station 2, you’ll be right at the center of the White Beach strip where the bars, dining, and shopping are concentrated. The staff was very friendly and accommodating from the time I arrived all the way til check out. Rooms were clean and well maintained. Although the hallway at the top floor where I stayed at always smelled like fried chicken. All in all, a wonderful little vacation.
- H2573AIkatrinat (6/5): Right beside Dmall, by the beach but no view, nice rootfop pool, area around hotel is very crowded. If you want a more private a - Location wise its right in the center of station 2.Dmall is right beside it.its a beachfront hotel but only the suites have that view.hotel lobby is air conditioned which is good.Rooftop pool was nice, the room was adequate, clean and big enough for a family of 4(or 5pax if 3 kids).rooms have amenities and a mini ref. Hot and cold shower is working.Downside is that our keycard did not work properly all the time, the entrance to the hotel is through the resto bar downstairs that is filled with people(but if thats your jive then this is perfect for you)
- Paul (2/5): Worst hotel - Doesn’t look like the pictures. There’s rats in the rooms. Dirty sheets and dirty Pillows. Had rat problem in one room they moved us to another room had the same rat problem. We had to get another hotel at four in the morning and they wouldn’t help us with that. They are making getting a refund very difficult and we didn’t even stay the next two days that we paid for.
- Miguel (10/5): - The staff at this hotel are all great!
- Warren (2/5): - Do not book...Boracay Uptown Hotel... The worst value hotel I have experienced in 47 years traveling the world... Based on paying $180 for 1 night... On Expedia listed as 4 star... Definitely NOT 4 STAR... MAYBE 2 STAR... For that price I expect some ambience... But no! Very old, dark and dingy, all surfaces marked or chipped, very old towels, sheets marked, only 1 key provided (so every time you leave the room the aircon is off), no drinking water in room, wiring exposed in a couple of areas, general property run down, breakfast 2 STAR, minimal selection, not even a knife for toast, after 5 pm the reception couldn't organise a transfer to the airport the next morning... Oh sorry there is one positive point... Located beachfront... But that's it!
- Nik (10/5): - The property was great. It’s location was perfect for us as we were traveling with 13 other people. We booked 2 executive suites and 1 premier suite. It came with free breakfast located at the top floor. The food was decent. The hotel staff was extremely accommodating. My only complaint was the live band that didn’t stop singing until 1145PM. Our room was located right above the stage, which was perfect in the daytime because we had the best view, but was terrible at night because of the band.
- Loan (2/5): - Service I don’t like it and pillows smell bad blanket it dirty
- tsetongb (4/5): Boracay Island overrated - This is a really weird place. The main beach is a long, mostly white sand beach, with warm, beautifully coloured, flat water and the govt has done a lot to clean it up so, for Asia, it is pretty clean. However, there are loads of people on the sand, sitting or walking around, but almost no one in the water. There are tonnes of shops and restaurants that lead onto the sand, so it feels a little like sitting on a street. Directly behind the beach is a typical Philipino town - dirty, smelly and surprisingly busy for such a tiny island. The beach on the other side of the island is a tip. Clearly the clean up message didn’t reach here. There is trash all over this side, but I guess it doesn’t bother the hundreds of kite surfers in the water. If you are after peace and quiet, this is not the place to go. There are thousands of other beaches in the Philippines that are much nicer and without the thousands of people milling around. By far the nicest thing to do here is go for a ride on a paraw, a traditional sailboat. They are crewed by locals who sail over from the mainland every morning. With their super narrow keels, these things fly!
- Jay (4/5): - Expensive for the property facilities, there were better options available. Went for the pools - the indoor one is pointless. The property was noisy with construction work
- 165felixb (4/5): Avoid - very poor standards - This hotel is over priced, filthy and many parts broken/ rusted Compare the prices which is more expensive than the 5 starts nearby hotels. Avoid at all cost - very disappointed ☹️ Finishings of the hotel is below Zero
- Kcos (10/5): - It was in a great location. We felt very special each time we entered the hotel.
- philwily (6/5): Hotel with excellent location, but needs updating/maintenance - Pros: - Location was excellent. Right on the beach front and near D'Mall - Friendly staff - 2 pools (quite small, but at least you have option of indoor/outdoor pool) Just Ok: - Lot of choices, but not notable. But at least, it's buffet and not plated Cons: - There is band at the downstairs restaurant nightly so quite noisy until 11-11:30 pm. To be fair, we were warned about this upon checkin, but not known on time of booking - Hotel needs updating (or proper maintenance). A lot of broken things in rooms - Lots of pillows need to be changed already. They did provide additional pillows when we requested Overall, think there are better hotels in the area. Has potential to be a good hotel but it seriously needs updating.
- Ciprian-Mihai (8/5): Family stay at Boracay Uptown - In my opinion this is not a 4 stars hotel, max 3 stars. The furniture is pretty old, the bathroom looks old also and there are some minor details that should not appear at a hotel like this, 4 star I mean. The staff was very friendly and helpful, that helped us in every issue that we had. The White beach is straight in front of the hotel, that’s very nice. And we received beach towels from the hotel, so no struggle with cleaning our own beach towels. Laundry service was very quick and good. We caught a big taifun during our stay and we didn’t have electricity, wi fi and water for periods of time, but I would say that they handled the situation good, giving the bad situation.
- AllanV--pepot (6/5): Needs updating - Manila staff are not the most responsive people in this hotel. They take days and weeks to answer be it on social media or emails. We booked a premier and premier suite room during my family's stay. Premier room was ok. Good aircon temp and high water pressure although room swing have water stains and pillows are not comfortable at all. Additional Premier suite was specifially booked because we wanted a perfect beach front room but it was such a disappointment to see that there are a lot of maintenance issues (too many to mention). Staff transferred us to other rooms only to find out the same issues. To add, amenities needs some updating as well. Staffs make up for the property's disappointing state. They offered free massage to compensate for the all hassles, requested one of theif staff to accompany us to the main road and help with the transpo. All in all, hotel experience did not represent a good value for money. Yes, it is a beach front property very near d'mall but that's just about it. Will i book it again? I would think twice. Kudos to the friendly and accomodating staffs for doing a great job!
- SisaOne (8/5): Exceptional service, great buffet breakfast - Tired from a 7-step procedure having arrived at Caticlan by air, & from walking briskly for 10 min. from the main road to the hotel, our party of six adults was welcomed by Sheena, the front desk lady who promptly cheerfully checked us in a couple of hours early & even upgraded us to rooms that open to the pool. She also handed us one Php500 gift voucher per room for the Paraiso Grill. We were given refreshing chilled mango drinks, shell necklaces & cold moist towels- a truly wonderful touch. Sheena made our day. That’s Filipino hospitality. Tiptop service with a smile. As soon as we got to our room, the safe wasn’t working & the sliding door to the pool failed to latch properly. We had rooms next to each other & were given extra towels on request- simple things another hotel in Boracay refused us so I fired them & went with Boracay Uptown. In 5 min., the maintenance guy came & fixed our concerns but we were leery of the safe box so we never used it. In 10 minutes, the housekeeping lady delivered our extra towels & hair dryer. Wifi was available in our rooms & in public areas. It was so slow that oftentimes, photos failed to download. The room was big enough for several people. We had two queen beds. There was a rainshower in the bathroom. I would have wanted a handheld wand as well. They also had toiletries. The water drained properly in the bathroom. The pool consisted of a shallower kiddie pool & a deeper adult pool (not that deep), well maintained with chlorine & no floaters. It was protected by a roof so one can swim safely even during a rain. There were lounge chairs & tables close by. When we opened our patio door, we had direct pool access. We swam in the evening though the water was quite cold. The front desk had towels for pool use. There was a bar near the pool. Breakfast on the 5th floor was a sumptous buffet from six to ten. They have an egg station, fruit juices, bread, tropical fruit slices, hot beverages & an array of warm rice (fried & steamed) & Asian dishes. The place was kept in tiptop shape by several waiters who filled my water glass several times & promptly too, like in a cruise ship. The evening entertainment by the Lobster Grill next to the beach was great. There was a guitarist who performed nightly from seven to nine. He had a soothing voice that pulled in tourists walking by. His awesome guitar skills and voice were relaxing after a day’s beach activities. You’ll see him in my photos. They had a tower drink that was fun to watch. They also served other drinks & food- even a regular dinner. A rock band performed after him- not my cup of tea so off we went. The hotel is right by the beach. Take a few steps & you are in the midst of Station 2- the activity center of Boracay Beach. There are many restaurants, shops, massage places, etc. just a few steps away. Of course, there’s D’Mall, too. I recommend this hotel by the beach. If we were to go back to Boracay, we’d most definitely stay here again- Boracay Uptown, the hotel that serves customers with a smile.
- Verified traveler (10/5): - Staffs are super nice and helpful⋯⋯view is excellent from our executive suite
- 86JRB (4/5): Poor standards and lack of care from staff - This is an outdated old style hotel that needs badly refurbishment and some time spent to get it up to the standards you would expect for a expensive hotel. The hotel does not cater for western tourists don’t bother staying here if you western. Staff unfriendly lack of care and the rooms hygiene is poor and maintenance needed to lots of broken things.
- Verified traveler (2/5): No consideration. - Property was not able to consider our request for late check out (We checked out 12nn and we requested for late check out at 2pm. They won't allow). We had to cut short our island hopping activity just to get back to our hotel in time. We even barely use the room because we arrive late on the day of our booking. And catched up with our family on different hotel. We only use the room in total of 5hrs (to sleep) for our whole one day stay. Not to mention that since we came from our island hopping, we weren't able to take a shower and change our clothes before moving on with our next hotel. :(
- mmarkloc000 (8/5): Uptown - We stayed here this august (recently) in their executive suite, this room had a wonderful veranda where you can overlook the beach from the outside. All Staffs are very courteous and approachable. The only problem we experienced throughout our trip is the weather. We can’t go out due to heavy rains and strong winds. But in total we had so much fun and memorable experience.
- Verified traveler (8/5): Comfy and close to all the action - Great location and right next to the beach and all of the popular destinations. Restaurants are only a few feet a way from the hotel. The hotels staff was nice and the room was comfortable. The only thing I would say is that the sofa in the room look a little dirty. A couple of fruits that were on the table had a tiny bite missing so im not sure if it was a rodent or a bug that got to it. Other than that it was great with a decent breakfast option. WiFI was terrible. I was not able to connect to this from either my room or the lobby. Tried on multiple devices as well.
- Ferymie (8/5): Great service - Just initially during check-in that staff were talking about cell phones even if we’re standing right in front. Other than that, the service is excellent. Filipino hospitality is evident at it’s finest. The rest of our stay was great.
- Verified traveler (6/5): - Nice location. Room and hotel was old and the WiFi did not work in many areas.
- Tal (8/5): Good place - The only thing about the local area is the arrived with luggage is little bit difficult becuase the hotel is on the beach and there is no other way to get there, but station 2 is a good area there are a lot of bars and restaurants.
- Emilyn Kaye (8/5): Center of Everything! - I've been to Boracay multiple times, and I have wanted to book a reservation at this hotel ever since because it is located within the center of everything. I came back from the US, and was able to finally afford this place. I paid a decent price for this hotel. my best friend and I were welcomed whole heartedly by staff. we were given a glass of juice, a lei and cold towel upon arrival. that was sweet! we were assisted to our room with a smile. the room was clean and right next to the pool! it was convenient! had most of the amenities we would need during our stay. the only downside during our stay was the wifi connection. the connection could reach our room. we had to be close to the lobby to connect to the wifi. even cellular signal was poor. overall, our stay was comfortable. no other complaints!
- Verified traveler (10/5): - Literally a few steps away from the beach. They welcomed us with their warm smiles and superb service. The only downside of the hotel was its slow wifi connection. But other than that, our stay was absolutely amazing
- Verified traveler (6/5): - Location is great. Staff very friendly and quick to help. The band that played late each night below our balcony was awful and had we known about it we would have booked elsewhere.
- Natalie (6/5): - In a good location...but definitely only 3 star hotel
- Verified traveler (6/5): - The location was great. Walk right out on the beach. The place was clean. Food was great. The staff wasn’t very helpful at all. When trying to get information about activities and where things were, they were clueless. Staff should know their area...especially for being on a small island. They seemed to get irritated that we kept asking questions.
- Verified traveler (8/5): - attentive to guest and very sccomdating to guest request
- Adrian (8/5): Great stay - Great stay, only downside was poor wifi. Not able to connect in my pool access room and also local wifi couldn’t connect while in the room
- Verified traveler (10/5): - Boracay Uptown has a great set up for rooms, awesomely helpful staff and the view of the sunset from infinity pool is worth checking out.
- Verified traveler (10/5): - Great hotel location! Right on the sands of white sand beach ! Gear pool options! Especially our room that had direct access to the ground pool
- Verified traveler (8/5): - When we arrived the Hotel had just reopened after the presidential decree to close Boracay. I took this to be the problem when we got to our room as the tv remote and the A/C unit did not work, but after a phone call these were repaired very quickly, otherwise our stay was very pleasant
- Verified traveler (10/5): - Excellent location. Very friendly and accomodating staff
- Mick (8/5): Upmarket 3* - Only issue with this property was it's internet, was down and non operational for half our stay. Would recommend . Pictures are of deluxe room 2233
- Verified traveler (8/5): - Nice hotel central location, great foodpicaiso bar
- Rajiv (6/5): - Great location but not so great facilities One of the rooms we booked had no windows it was like staying in the box the other room we took was the beach facing suite it had a view to die for but there were a lot of services noise coming (water pipes) thanks to which we could not sleep well The lift was not working The Wi-Fi was not catching in the room I had to come to the lobby every time The breakfast is nothing great Pool bar was not fully functional
- Verified traveler (6/5): - Uptown is in a perfect locations. However it could do with some updating. The beds are very hard & unfortunately & the air conditioning is extremely loud. The staff were always friendly & helpful.
- Verified traveler (8/5): Nice Hotel and central to all the other hotels, - Nice view of the ocean from the 3rd floor pool, great breakfast in the mornings and staff very accommodating. Ac worked great Very close to D Mall area shopping
- Cristina (8/5): 4-night Stay with Family - Our 4-night stay was good, overall. The hotel needs some sprucing up, though, like the elevator interiors, pool tiles, hallway paints, hotel entrance, etc. The service inside the hotel is great, especially during breakfast. This great service is, however, not extended to the beachfront area of the hotel- Extending the service up to the beachfront part of the hotel would have completed the good experience.
- Natalie (2/5): Don’t go there! - The hotel is low maintained. Everything looks very bad. The rooms are not clean and we had mold all over the ceiling and walls. The smell there is unberiable and the elevators are disgusting. There are like 1,000 employees at this hotel but they are not doing anything all day long. Just walking around and talking to each other when they can clean, paint, polish and what not. This hotel in his situation now should close ASAP! I can’t believe I stayed there.. absolute disappointment..
- Verified traveler (10/5): Nice hotel beach front - Beach front.. beautiful view, good ambience..acoustic music at night and fire dance just infront of the hotel. We love it esp the swimming pool.
- Faye (6/5): Decent hotel but needs upgrade - Front desk staff weren’t that helpful. Credit card machine wasn’t working properly when I checked in and still wasn’t when I checked out. They wanted cash for the balance. What if I didn’t have cash that day? I had my flight to catch and they delayed me.
- Darwin (8/5): Great hotel - Location is great, very clean rooms, friendly staff
- Verified traveler (8/5): Friendly staff, great location - Friendly staff Great location, in the midst of Station 2 Pool was really nice but it was lacking some music Breakfast was okay hardly any vegan options
- david (2/5): Awful - The staff was very rude. They did not want to accommodate.
- gentrydesy (2/5): A beachfront Hotel with ADDED RAT - This is my first time with Boracay Uptown. The ONLY good about this hotel is beachfront! However, being in a beachfront has downsides. (A) their band and their neighbor band will keep you awake til 1AM or worst 6AM (B) If you are unlucky, and you were given a room facing the beach, their window has space. Which allows the smoke from the grilling of the restaurant below. So you all smell grilled bbq everyday. Since its NewYear when we went there so the abovementioned downsides can be forgiven. What worst with this hotel is CLEANLINESS. (A) we found a RAT inside our fridge! Nobody can explain how a RAT got inside the fridge. They did not clean thoroughly our room when we reported about the rat. I have asked 3 times for the room to be cleaned 'again'. They even told us that the rat might just wanted a cold breeze thats why it stayed in the fridge. (HOLY SMOKES) this is not a proper response to a customer who paid $1,200 for our stay! (B) the hotel is outdated. The lift is tarnished and old. (C) we stayed there for 4D3N, and everytime they clean the room I always need to call housekeeping 'again' to change the floor rug, change the towels and add 1 more towel (paid 5 legit folks for our suite!) Unsure how their make-up room policy is! (D) the sink's clogged! (E) if you need internet, theirs is not reliable. In our whole stay, I didnt even get a chance to send an email! Their breakfast pineapple is GREAT! I think thats the only great i can comment.
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