Stelward Prima Hotel

Location: 10 Chan Cam, Hanoi, VN

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 12:00 AM - anytime

Check-out: 12:00 PM

Amenities & Facilities

• Free breakfast
• Express check-out
• Area shuttle (surcharge)
• Offsite parking discounted rates available
• Long-term parking (surcharge)
• Free WiFi
• 24-hour front desk
• Terrace
• Luggage storage
• Express check-in/check-out
• Continental breakfast
• Concierge service
• Elevator
• Free breakfast
• Safe-deposit box at front desk
• Multilingual staff
• Free newspapers in lobby
• Porter/bellhop
• Express check-out
• Smoke-free property
• Wedding services
• Express check-in
• Tours/ticket assistance
• Free wired internet
• Free train station pickup
• Assistive listening devices available
• Area shuttle (surcharge)
• Snack bar/deli
• Computer station
• Airport transportation - pickup (surcharge)
• Free grocery shopping service
• Long-term parking (surcharge)
• RV, bus, truck parking (surcharge)
• Offsite parking discounted rates available
• Offsite parking reservations required
• Free continental breakfast

Rooms Available

• Street View Balcony Interconnecting Suite

  2 King Beds and 2 Large Twin Sofa Beds or 4 Large Twin Beds and 2 Large Twin Sofa Beds

  646-sq-foot individually decorated room, balcony/patio with city views

  
  

  Relax - In-room massage available

  Internet - Free WiFi and wired internet access

  Entertainment - 32-inch plasma TV with premium channels

  Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water

  Sleep - Pillowtop bed, premium bedding, a down duvet, blackout drapes/curtains, and turndown service

  Bathroom - 2 bathrooms, jetted bathtub, and rainfall showerhead

  Practical - Sofa bed, washer/dryer, and free local calls

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Need to Know - No rollaway/extra beds available

  Smoking And Non-Smoking

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Minibar
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Desk
  • Private bathroom
  • Slippers
  • Sofa bed
  • Bottle of water
  • Free newspaper
  • Daily housekeeping
  • Free Local calls
  • Jetted bathtub
  • Room service (24 hours)
  • Designer toiletries
  • Premium bedding
  • Turndown service
  • Blackout drapes/curtains
  • In-room massage available
  • Free WiFi
  • Down comforter
  • Pillowtop mattress
  • Rainfall showerhead
  • Balcony or patio
  • No rollaway/extra beds
  • Smoking and Non-Smoking
  • Bedsheets provided

• Street View Balcony Suite

  1 King Bed and 1 Large Twin Sofa Bed or 2 Large Twin Beds and 1 Large Twin Sofa Bed

  323-sq-foot individually decorated room, balcony/patio with city views

  
  

  Relax - In-room massage available

  Internet - Free WiFi and wired internet access

  Entertainment - 32-inch plasma TV with premium channels

  Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water

  Sleep - Pillowtop bed, premium bedding, a down duvet, blackout drapes/curtains, and turndown service

  Bathroom - Private bathroom, jetted bathtub, and rainfall showerhead

  Practical - Sofa bed, washer/dryer, and free local calls

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Smoking And Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Desk
  • Private bathroom
  • Slippers
  • Sofa bed
  • Bottle of water
  • Free newspaper
  • Daily housekeeping
  • Free Local calls
  • Jetted bathtub
  • Room service (24 hours)
  • Designer toiletries
  • Premium bedding
  • Turndown service
  • Blackout drapes/curtains
  • In-room massage available
  • Free WiFi
  • Down comforter
  • Pillowtop mattress
  • Rainfall showerhead
  • Balcony or patio
  • Smoking and Non-Smoking
  • Bedsheets provided

Guest Reviews

• Marcus (10/5): Recommend to stay here - Great location and staff is genuine and friendly, making sure comfortable during your stay. Stayed at this hotel a few years ago, different staff but the courteous service and environment never changed. Will continue to come back. N/a
• Hasan Khamis (4/5): -
• Bander (8/5): -
• Trang (10/5): -
• Celine (8/5): Bien - Le buffet, la gentillesse du personnel, l’emplacement, la propreté des lieux Les murs sont de cartons, on entend très bien notre voisin de chambre et la chambre était petite.
• Paola Sánchez (10/5): - El servicio al cliente, ame a Roger y Shawn. La ubicación es perfecta, muy recomendado. Todo estuvo perfecto
• Sharifa (10/5): Séjour inoubliable, je reviendrais - Tout était parfait : hôtel est en plein centre ville et très bien insonorisé. Le personnel aux petits soins, toujours souriants et pleins de bons conseils. Merci à l'équipe de Shawn et Roger, vous êtes au top !
• Natalia (10/5): Все просто замечательно - Очень внимательный персонал. По приезду рассказали где и что посмотреть. Было очень приятно, жаль что я была 1 день проездом и до этого все видела) Номер делюкс не большой, но есть все необходимое. Завтраки просто шикарные. Хочу поблагодарить весь персонал отеля за внимательное комфортное прибывание. Ребята так держать! Вы лучшие в Ханое, была во многих отелях. Нет такого
• Kent (10/5): -
• Fry (10/5): -
• Nicola (10/5): Comfort in a great location and great value. - We stayed here twice and in 2 different rooms. The family room is very spacious and at the back of the hotel so is really quiet. The smaller doubles at the front have a cute balcony and are equally comfortable. Good beds and plenty of soft pillows. Everything is very clean. There is a good selection at breakfast and you can order food freshly cooked. The staff are absolutely amazing. They were so welcoming and helpful. There is great communication if you have questions beforehand and they can organise trips and give recommendations. The location is fantastic. You are right in the old quarter with lots of shops, restaurants and bars close by. Being in a side street it is still quiet and you get a good sleep.We had 2 lovely stays here and would absolutely return in the future. Thank you so much. This is not really a negative but it is not obvious when you book that the rooms are based over 2 hotel buildings very close to each other. We were actually in Golden Amour where breakfast is served. We were, however, very happy with our rooms. Maybe this just needs to be made clearer when you book.
• Nhật Minh (10/5): - Nhân viên rất nhiệt tình và lễ phép . phòng ốc rộng rãi , mới
• LUDOVIC (9/5): Génial - L’accueil et le sourire à chaque fois on franchit la porte, au petit soins toujours des mots gentils agréable une gentillesse incroyable des personnelles Manque un SPA
• Teresa R. (10/5): -
• bluesatsuma (9/5): -
• Saida (10/5): - Отель небольшой, уютный. А персонал, вообще отдельная тема. Ребята на столько приветливые, огромное им спасибо. Если полечу еще раз в Ханой, остановлюсь только в этом отеле
• Guitguiten (10/5): - The receptionists, especially Shawn 💯👌 and Roger, were very friendly and approachable. They assisted us throughout our stay and handled all our requests properly. Our room was neat, and they changed our bath towels daily while also refilling our water bottles regularly. The breakfast was good, and the location was excellent — just a short walk to food stalls and souvenir shops. Overall, we had a great stay. The only downside was that the price was a bit high during our booking dates due to holidays. Comments: 1. I would just prefer a closed wardrobe instead of an exposed hanged one. 2. If possible, a Blackout curtains so the room won’t be too bright in the morning. 3. Provide floor mats in the bathroom to help prevent the floor from getting wet and slippery specially going in and out from the bathroom.
• Yi Juan (7/5): -
• Maria Carmen (1/5): Lies, Avoid, - We showed up at the hotel and were told that they did not take credit card , this was after booking online with booking.com and being told we could pay with credit card. We left the hotel to go to another hotel that would take credit card and then 2 days later my credit card was charged at the hotel that supposedly could not accept credit card. Avoid this hotel. Scammers Lies
• Marc-Henri (10/5): - Emplacement Rien
• Erin (8/5): Friendly, helpful staff - Fantastic location a monster the action, friendly helpful staff. Would stay here again
• Emma may (7/5): - It’s located in a great area - walking distance to all main tourist spots, coffee shops & restaurants. Staff were all friendly. Rodger was always smiling and ready to help with anything! Bedroom was clean. Shower was mouldy and breakfast could be improved.
• Viktoriia (9/5): -
• Tom (10/5): Tolle Location - Die Lage und die Mitarbeiter in der Rezeption sind nicht zu übertreffen, sie sind einfach nur perfekt
• Minh Thành (10/5): - Các bạn nhân viên siêu support và dễ thương. Phòng sạch sẽ, thoáng và mới
• Helena (10/5): Sad to only spend one night here, really recommend! - A really lovely little hotel in the heart of the old quarter, within walking distance of most of the major tourist sights. Despite this I had no issues with noise. The staff could not have been more friendly, welcoming and helpful, and provided a phenomenal customer experience. The room was spacious and really nice, with an amazingly comfortable bed (so comfortable I slept through breakfast!), a small fridge, kettle with tea and coffee, a hairdryer and toiletries, and everything was spotlessly clean. I would not hesitate to stay here again. Genuinely nothing.
• Daniela (6/5): Nice, but doesn’t have great AC - Pros 1. Room was clean and nice. Bathroom was great. 2. Nice location on an alleyway. It was nice not being on a main road. Cons 1. The AC does not get very cold. I would constantly sweat at night. 2. The charge 5% fee for using a credit card. I stayed in Vietnam for 2.5 weeks and they were the only hotel that charged this fee. They also tried to tell me initially that they only took cash, which I told them I didn’t have sufficient and that they should have publicized that on the site and I would have booked elsewhere. They then stated they accepted card payment but that they would charge me a 5% fee.
• Frank (9/5): i had a very good time and all the stuff was so kind and helpful, see you again!! - very clean, comfortable and it’s a quiet place, good for sleeping, no big street wich makes a lot of noise. well, in the old quarter mostly all hotels and rooms aren’t big, so for sleeping and explore the city at day times it’s really okay the size, even for bigger people. Enjoy 😉
• Mengxin (10/5): Very pleasant experience, highly recommended - The hotel was fantastic overall. The service was excellent and the facilities were well-maintained and complete. Breakfast offered a wide variety of options and was very satisfying. The staff were incredibly warm, friendly, and always willing to help. I was also pleasantly surprised to receive a complimentary room upgrade, which made the stay even more enjoyable.
• Magali (10/5): - Shawn et son équipe nous ont accueillis avec le sourire et nous ont conseillés pour rendre notre séjour très agréable.
• L7712WZpaulm (10/5): Amazing stay in Hanoi - The room was very spacious and the staff were all wonderful. They went above and beyond to ensure that our stay was comfortable. They even helped recommend a clothes detergent to remove a stain that I had gotten on my shirt! Breakfast is next door and was a delicious buffet. Most of the main attractions are within walking distance. And the best egg coffee in town according to a CNN story is right next door! (Loading T cafe)
• Griffiths (10/5): - The service provided was excellent. Special mention to the two staff Shaun and George who couldn't do enough for us Nothing
• Deryn (10/5): Roger, our host, was absolutely exceptional in every way. He helped us with so many issues. - Breakfast at Sister hotel was lovely. Staff made fresh egg dishes on request, and great variety of food. Wonderful staff replenishing dishes.
• 363marioss (10/5): 2 nights in Hanoi - Shawn, Roger and Dat were truly amazing in their hospitality and the assistance they provided whether it was lifting our luggage to our room or advising us on restaurants and things to do in the city
• Kim (9/5): SEJOUR FAMILIAL - Personnel compétent Possibilité de se doucher avant un départ en fin d am. Les frais de 5% négociés à 4% pour paiement par carte bancaire. Ces frais devraient être inclus dans les prix proposés sur Booking.
• Chrysi (10/5): - The staff here are incredibly kind and accommodating—they truly made every day of our stay even more special. Thank you all so much! 🙏☺️ The hotel itself is lovely, well-maintained, and easily accessible by car. The rooms are clean, beautifully decorated, and spacious. Breakfast is served at a sister hotel just steps away, and it’s plenty. Buffet plus one made-to-order dish from the menu. You’re right in the heart of everything—the lake, the night market, and the train street. Highly recommended!
• Kim (10/5): - Shawn très professionnel and cial
• Mr Rhys Thomas (10/5): Old school class, with a new school warmth - From start to finish the best most hospitable staff I have ever had the pleasure to stay with. I canot stress enough how profesional, courteious and friendly the employess are at this hotel. Special shout out to Linh at reception who I could talk to for hours. As well as Ngoc the bell boy who aticipated my evry move I didnt have to open a door, carry a bag or press a lift button fot the duration of my stay. Top qualiry service I would stay again. A bit cheeky I was put in a neigbouring hotel of the same brand. But this was explained before I paid so fair play.
• Takahiro (9/5): 便利で快適！スタッフが良い！ - どこに行くにも歩いて行ける便利な場所。 近くに有名なフォーのお店があり、お隣も素敵なカフェで空いている時間にさくっと利用できてよかった。 フロントのショーンさんがいつも笑顔で話しかけてくださりうれしかった。 ホテルに忘れ物をした際にも、的確に対処してくださり本当に助かりました。 強いて言うならシャワーの水圧とお湯と水の温度調節が難しかったこと。
• 재근 (10/5): -
• Henry (8/5): -
• Tommy (10/5): - Yderst venligt personale -god til engelsk -god energi -fantastisk morgenbuffet -balkon med stole og bord -lydisoleret
• Laureline (10/5): - Le service est au top. Merci à Shawn et Roger qui étaient vraiment parfait. Chambre nickel, emplacement central, en face de cafés et proche d'ATM sans frais. Rien
• Olaf (10/5): -
• Getaway28830143724 (10/5): Perfect - Perfect location and very very friendly people! Recommand 100%
• timoth_g224 (10/5): A most pleasant and friendly welcome - We were very satisfied with our stay in Hanoi, and that's partly thanks to this hotel and its wonderful welcome! The rooms were very large and clean. The hotel staff are available 24/7 and are extremely helpful and kind in offering advice! Thank you, Shawn!
• John (10/5): -
• Diana (10/5): -
• Caroline (10/5): Lovely hotel in the Old Quarter - Lovely place to stay in the old quarter- close to pretty much everything, and relatively quiet for the area. Very clean and comfortable. My room was spacious . The staff was delightful. Would stay again! Breakfast was served in the twin hotel next door, and was quite average.
• Nicole (7/5): hôtel bien situé, personnel accueillant. - son emplacement à proximité des centres d'intérêts. Petit déjeuner basique.
• NIKOLAOS (10/5): -
• Joy (10/5): - Very good location, clean rooms and excellent service by Roger and his team!
• GEMA (7/5): Aceptable para pocos días - El hotel está bien situado, el tamaño de la habitación era muy amplio y la limpieza bien. Las camas eran cómodas y las almohadas también. El hotel era silencioso. El desayuno teníamos que ir al hotel de al lado para el buffet, bastante escaso, pero aceptable. El baño necesita una pequeña renovación. Las vistas desde la ventana eran a una obra, que durante el día proporcionaba un ruido no agradable.
• MICHEL CHRISTINE (9/5): - Personnel aux petits soins
• MICHEL CHRISTINE (9/5): - La gentillesse du personnel toujours prêt à vous rendre service.
• Nicolas (10/5): - Staff absolutely great, very attentive and helpful, including offering a 4pm breakfast as we were heading early to the airport. Room was great, comfortable and neat
• Knobben (10/5): Super! - De hotelkamer was ontzettend schoon, het bed lag heerlijk en de locatie van het hotel was perfect. Ondanks dat we er maar één nacht verbleven, heeft het personeel ons buitengewoon vriendelijk en behulpzaam behandeld. De volgende avond vertrokken we voor de Ha Giang Loop, en het hotel dacht echt met ons mee. We mochten onze spullen daar laten, ’s avonds nog gebruikmaken van de douche en ze hadden zelfs gratis eten voor ons klaargemaakt in een bakje, zodat we ’s nachts iets konden eten in de nachtbus. Wat een geweldige service en oprechte gastvrijheid: zo ontzettend lief! Heel erg bedankt allemaal voor dit fijne en zorgeloze verblijf. Nvt
• Khavi (9/5): - Very nice and clean place. We enjoyed our stay so much, we spent 3 nights here and the location is so close to everything.
• Mucahit (10/5): Highly recommended, good value for money. - Good location, in the heart of Old Quarter of Hanoi, fantastic service, special thanks to Shawn. He was so kind to our group. I would definetely stay at this hotel in Hanoi again. None
• Hélène (10/5): Merci beaucoup à sharm pour sa gentillesse son efficacité et son sourire - Hôtel très bien situé dans le vieux Hanoi mais dans une rue calme La chambre est très propre avec une terrasse Très bon petit déjeuner Tout était à la hauteur de nos attentes
• Christian (7/5): Great location and nice rooms - Great room. Friendly staff. Wouldn’t recommend the laundry service, took two days and they forgot one of my clothes. Breakfast wasn’t great, flies on the fruit.
• Nikki (10/5): -
• Thierry (10/5): - Accueil de Shawn exceptionnel Qualité des chambres
• Piotr (10/5): Great location, room and facilities & some of the nicest hotel staff I have ever encountered - The staff are extremely nice and helpful. We would like to give a special shoutout to Sean who is probably the nicest person in all the hotels we've stayed in. Because we checked out very early and went on a day tour, he organized a takeout breakfast we took with us. After we came back to collect our luggage in the evening, he allowed us to use the restroom to freshen up before our trip to the airport. Since we still had some time before our flight, he even recommended we eat out rather than at the airport and suggested a few places. Sean even apologized to us in advance that there is some construction outside, so it might be a little noisy (it actually wasn't noisy at all). The hotel itself is great too. Our room was very spacious with lot of windows. The beds were comfy and the bathroom was fantastic with both a shower and a bath. The location is fantastic - St. Joseph's Cathedral is a few steps away and there is plenty to explore on foot in the area. Additionally, popular food stands and restaurants are just outside e.g. Banh Mi Mama or Phở 10 Lý Quốc Sư. Nothing to complain at all
• Thierry (10/5): - Accueil de Shawn Qualité de la literie
• Thierry (10/5): - Accueil de Shawn Qualité de la literie
• Anaïs (10/5): Merci Shawn pour l’accueil ! - Le personnel (Shawn) et l’emplacement ! L’état de la douche…
• Jose (10/5): Love it - I really enjoyed my stay. The place has a modern and stylish design, and the atmosphere was very pleasant. The staff was welcoming and professional, which made the experience even better. A great option if you’re looking for something comfortable with a nice vibe. N/A
• Mariia (10/5): - Уютный отель. Оставались на одну ночь. В номере было чисто. Персонал очень приветливый, помогли нам с возникшими вопросами. Мы остались довольны) Завтрак был вкусный, спасибо)
• Ion (9/5): -
• Dianne (9/5): -
• Angela (10/5): -
• Linda (10/5): - Location. Room. Staff. Everything was outstanding. Roger at the front desk was extremely helpful. The bathroom situation with the shower and the toilet in the same separate corner was a little weird.
• Martin (10/5): Accueil exceptionnel et emplacement parfait au cœur de Hoan Kiem, idéal pour découvrir Hanoï - Nous avons été impressionnés par la qualité de l’accueil dès notre arrivée. Toute l’équipe (et particulièrement Shaw) est incroyablement chaleureuse, attentionnée et disponible. Ils prennent vraiment le temps d’aider, que ce soit pour organiser un taxi, donner des conseils de visites ou simplement s’assurer que tout se passe bien. On se sent immédiatement bienvenus. La situation géographique est également un énorme point fort : en plein cœur de Hoan Kiem, à quelques minutes à pied du lac, des rues animées et de nombreux restaurants. C’est l’endroit idéal pour découvrir Hanoï à pied. En résumé : un hôtel charmant, un service exceptionnel et un emplacement parfait (dans une rue un peu plus calme). Nous recommandons vivement !
• Vini (10/5): - We had an absolutely wonderful stay, thanks to the incredible hospitality of the team. A special shoutout to Sean, Roger, and the night shift receptionist—always smiling and consistently going the extra mile to make us feel cared for and comfortable. During our trip, we took an overnight sleeper journey to Sapa, leaving late and returning very early. The hotel was incredibly accommodating, allowing us to use the restroom to freshen up both before departure and upon our early return. When we arrived back at 6am, they kindly offered us breakfast and even arranged early check-in as our room was ready. On our departure day, despite checking out at 4:30am, they thoughtfully packed breakfast for us to take along. Truly outstanding service from start to finish! Nothing
• VniD8 (10/5): Central location, nice rooms and amazing hospitality! - We had an absolutely wonderful stay, thanks to the incredible hospitality of the team. A special shoutout to Sean, Roger, and the night shift receptionist—always smiling and consistently going the extra mile to make us feel cared for and comfortable. During our trip, we took an overnight sleeper journey to Sapa, leaving late and returning very early. The hotel was incredibly accommodating, allowing us to use the restroom to freshen up both before departure and upon our early return. When we arrived back at 6am, they kindly offered us breakfast and even arranged early check-in as our room was ready. On our departure day, despite checking out at 4:30am, they thoughtfully packed breakfast for us to take along. Truly outstanding service from start to finish!
• Lucy (10/5): We will be back, it is in a great location and everyone was lovely - Honestly we had a lovely stay here, the staff were so friendly and accommodating. Sean and Roger were so amazing. The rooms were clean spacious and Well appointed.
• ryple99 (10/5): The best staff (particularly Roger) 😊 - Great hotel in the centre of Hanoi but tucked down one of the quieter streets! Unfortunately there was a building being demolished through the night across from our room that was very noisy during one of our nights but totally not the hotels fault or in their control. The thing that made our stay so perfect was the staff, in particular Roger who helped us so much and was much appreciated. Always greeted with a great big smile from all the staff 😊
• claire (8/5): Perfect location for exploring Hanoi but not on one of the busiest street therefore traffic noise not a real issue. The - Great location and value for money There was a building across from our room that was being demolished, work began at 11pm until the early hours of the morning which was obviously very loud but not the hotels fault
• 305antoinej (10/5): Clean & Chill room in the heart of Hanoï - The staff were super kind and careful. The room was clean and the bed super confortable. This hotel is in the center so it’s perfect if you’re visiting Hanoï :) we recommend it 100% if you’re travelling to Hanoï!
• Mai (10/5): Perfect. - Very clean and big rooms. The hotel is in the center but in a quiet street, perfect. The receptionist - Shawn !! Amazing, helpful and very very kind.
• Dominique (8/5): -
• Alisz (8/5): -
• D9023VNmais (10/5): Amazing - The perfect place!! Close to everywhere but in a quiet street. Big rooms and very kind crew ❤️
• Selina (10/5): Immer wieder buchbar! - Vorallem die Menschen, die dort gearbeitet haben. Ich habe noch nie so freundliche Menschen erlebt! Sie haben immer gelächelt, immer nach deinem Tag gefragt und dir so viele Tipps zum Essen etc. gegeben. Wirklich 10/10! Zudem war die Lage perfekt. Da es in einer Seitenstraße war, war es sogar relativ ruhig. Dennoch warst du super schnell mitten drin. Alles war gut.
• W8080MZscottc (10/5): Great hotel, super helpful and friendly Staff especially Shawn - Really good hotel, great location. Staff are super friendly. Great for leaving luggage aswell before heading on Bus later in the evening after checking out earlier in the day.
• nem2206 (10/5): Lovely hotel, great location and wonderful staff - Great hotel in a fantastic location. Staff were super helpful, Shawn especially helped to make our stay very easy, very welcoming and could not do enough for us. We used the spa recommended by the hotel nearby which was very reasonable and great service, breakfast was good.
• Herve (10/5): - Excellent emplacement, confort, personnel tres accueillant et aux petits soins, parfait Ras
• Michelle Anne (9/5): - Our room was perfect. It was my mothers birthday so we requested to prepare a surprise from the staff. Nothing.
• Chin Hsien (10/5): Couple nice short stay - Great and close to amenities
• Jessica (10/5): Perfect base to see Hanoi old quarter with wonderful staff! - The hotel was very well located, walking distance to both train streets and Hoa Lo Prison. It is tucked away on a small street and quiet in the evenings. Both young men on the front desk were absolutely exceptional, always happy to see you and welcome you back. They truly made the stay so much better!
• sulie59 (10/5): Quiet hotel in old quarter - The hotel was very comfortable. Well located in the middle of the Old Quarter but on a quiet street. The staff was terrific and helpful. We were glad we stayed there
• marcellov970 (10/5): Voetnam 2026 - The room was neat and tidy! The atmosphere was delightful. It is close to everything and noice levels were not so loud.
• Voyage21936955605 (10/5): A Nice Hotel - Two receptionists are friendly and help. The hotel is clean and well decorated. It is convenient to visit the old quarter and have meals.
• JonavonR (10/5): I can recommend the hotel and return to the establishment my next visit to Hanoi. - The hotel was awesome, comfortable room, clean and well maintained. The staff was exceptional, a special mention to Shaun and his colleagues. They were always willing to advise on sites to visit and places to dine. 150/10 for the service.
• 254garyf (10/5): Great stay in Hanoi old Quarer - Large and airy family room in a great location. Big TQ to Shawn, who was super friendly and helpful throughout our stay. Highly recommended
• Jane (9/5): Large room, helpful staff in the heart of Hanoi - Location was terrific and size of the room very comfortable. Staff were very helpful in arranging washing for us and more than happy to make recommendations to ensure we had a great stay. Breakfast was great too!
• Naomi (1/5): Hotel doesn’t keep your confirmed rooms - Nothing- since we never got to stay here Extremely disappointing experience, especially after months of planning. Prior to my flight, the hotel contacted me ask for my arrival time thru booking. To which I clicked on the timing to informed them that I would arrive at the airport at 5:30PM. My booking was explicitly marked as “payment at the hotel”, so there was no requirement for pre-payment or card deduction before arrival. While I was on the plane traveling to Vietnam, the hotel attempted to call me. Of course, I was unreachable because I was mid-flight. At the same time, they also tried to deduct money from my card, not once, not twice but 5 times!!! Each time a different amount! And I have photo evidence. As a traveler in Vietnam, I had temporarily blocked my cards due to the high number of scams, which is a very common and reasonable precaution. After landing, clearing immigration, and traveling from the airport, we arrived at the hotel at around 7:45 PM, only to be told that our room had been given away. This was shocking and unacceptable. We had booked their most expensive suite for three nights, with prior confirmation. Despite this, the hotel still gave away our confirmed accommodation. What made the situation even more upsetting was the hotel manager’s justification — stating that the room was released because I was “uncontactable at 5 PM,” conveniently ignoring the fact that I was on an international flight, something they were already aware of. To arrive after a long journey and discover that your confirmed, premium booking has been given away is incredibly upsetting. This trip was planned far in advance, and the lack of understanding, flexibility, and basic professionalism completely ruined the start of our stay. I would strongly caution future guests, especially those arriving by international flight or booking higher-tier rooms. A confirmed booking here does not seem to guarantee anything.
• PIERRE (8/5): bien - La qualité du petit déjeuner qui nécessitait de se déplacer dans un autre hotel de la meme rue
• Zeljko (7/5): - Location is great The staff was not friendly and not very helpful. The hotel did not fully match the description on Booking, which was disappointing. Breakfast was very poor, with very limited options and low quality. Overall, the experience did not meet expectations.

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