Forest Crest Nature Hotel and Resort Powered by ASTON

Location: Km. 72 Batulao, Nasugbu, Batangas, 4231, Nasugbu, PH

Star Rating: 3 Stars

Property Type: Resorts

About this Property

Important Information

Policies

Check-in: 02:00 PM - Anytime

Check-out: 12:00 PM

Instructions: This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

Amenities & Facilities

• Meeting rooms
• Full-service spa
• Front entrance ramp
• Express check-out
• Arcade/game room
• Free WiFi
• 24-hour front desk
• Terrace
• Garden
• Luggage storage
• Express check-in/check-out
• Sauna
• Concierge service
• Wheelchair accessible
• Picnic area
• Steam room
• Gift shops or newsstand
• Golfing nearby
• Breakfast available (surcharge)
• Arcade/game room
• Safe-deposit box at front desk
• Express check-out
• Full-service spa
• Meeting rooms
• Smoke-free property
• Express check-in
• Billiards or pool table
• Tours/ticket assistance
• Free area shuttle
• Waterslide
• Playground on site
• Pool sun loungers
• Rock climbing on site
• Ziplining on site
• Ballroom
• Banquet hall
• Reception hall
• Horse riding nearby
• Well-lit path to entrance

Rooms Available

• One Bedroom Suite Deluxe

  1 Queen Bed

  215-sq-foot room with garden views

  
  

  Layout - Separate sitting area

  Internet - Free WiFi

  Entertainment - Cable channels

  Food & Drink - Refrigerator, coffee/tea maker, electric kettle, and room service

  Sleep - Premium bedding and bed sheets

  Bathroom - Private bathroom, slippers, free toiletries, and a bidet

  Practical - Desk, double sofa bed, and sofa bed; rollaway beds (surcharge) available on request

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Wheelchair accessible

  Smoking And Non-Smoking

  Max Occupancy: 4 (2 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Air conditioning
  • Desk
  • Private bathroom
  • Slippers
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Toilet paper
  • Sofa bed
  • Bottle of water
  • Shampoo
  • Wheelchair accessible
  • Daily housekeeping
  • Premium bedding
  • Separate sitting area
  • Room service
  • Free WiFi
  • Rainfall showerhead
  • Smoking and Non-Smoking
  • Bedsheets provided
  • Soap
  • Accessible bathtub
  • Lever door handles

• One Bedroom Suite Twin

  2 Twin Beds

  Overlooking the garden

  
  

  Internet - Free WiFi

  Entertainment - Cable channels

  Food & Drink - Coffee/tea maker, electric kettle, room service, and free bottled water

  Sleep - Premium bedding and bed sheets

  Bathroom - Private bathroom, slippers, free toiletries, and a bidet

  Practical - Phone, double sofa bed, and sofa bed; rollaway beds (surcharge) available on request

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Accessible bathtub

  Smoking And Non-Smoking

  Max Occupancy: 4 (2 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Air conditioning
  • Private bathroom
  • Slippers
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Toilet paper
  • Sofa bed
  • Bottle of water
  • Shampoo
  • Daily housekeeping
  • Premium bedding
  • Room service
  • Free WiFi
  • Rainfall showerhead
  • Smoking and Non-Smoking
  • Bedsheets provided
  • Soap
  • Accessible bathtub
  • Lever door handles

• Cabin Family

  2 Twin Beds OR 1 Queen Bed and 2 Twin Beds

  269-sq-foot room with garden views

  
  

  Internet - Free WiFi

  Entertainment - Cable channels

  Food & Drink - Coffee/tea maker, electric kettle, room service, and free bottled water

  Sleep - Bed sheets

  Bathroom - Private bathroom, slippers, free toiletries, and a bidet

  Practical - Desk, double sofa bed, and sofa bed; rollaway beds (surcharge) available on request

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Accessible bathtub

  Smoking And Non-Smoking

  Max Occupancy: 6 (4 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Air conditioning
  • Desk
  • Private bathroom
  • Slippers
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Toilet paper
  • Sofa bed
  • Bottle of water
  • Shampoo
  • Daily housekeeping
  • Ceiling fan
  • Room service
  • Free WiFi
  • Rainfall showerhead
  • Smoking and Non-Smoking
  • Bedsheets provided
  • Soap
  • Accessible bathtub
  • Lever door handles

• Cabin Twin

  2 Twin Beds

  269-sq-foot room with garden views

  
  

  Internet - Free WiFi

  Entertainment - Cable channels

  Food & Drink - Coffee/tea maker, electric kettle, room service, and free bottled water

  Sleep - Bed sheets

  Bathroom - Private bathroom, slippers, free toiletries, and a bidet

  Practical - Phone, double sofa bed, and sofa bed; rollaway beds (surcharge) available on request

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Wheelchair accessible

  Smoking And Non-Smoking

  Max Occupancy: 4 (2 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Air conditioning
  • Private bathroom
  • Slippers
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Toilet paper
  • Sofa bed
  • Bottle of water
  • Shampoo
  • Wheelchair accessible
  • Daily housekeeping
  • Room service
  • Free WiFi
  • Rainfall showerhead
  • Smoking and Non-Smoking
  • Bedsheets provided
  • Soap
  • Accessible bathtub
  • Lever door handles

• Cabin De Luxe

  1 Queen Bed

  269-sq-foot room with garden views

  
  

  Internet - Free WiFi

  Entertainment - Cable channels

  Food & Drink - Coffee/tea maker, electric kettle, room service, and free bottled water

  Sleep - Bed sheets

  Bathroom - Private bathroom, slippers, free toiletries, and a bidet

  Practical - Phone, double sofa bed, and sofa bed; rollaway beds (surcharge) available on request

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Wheelchair accessible

  Smoking And Non-Smoking

  Max Occupancy: 4 (2 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Air conditioning
  • Private bathroom
  • Slippers
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Toilet paper
  • Sofa bed
  • Bottle of water
  • Shampoo
  • Wheelchair accessible
  • Daily housekeeping
  • Room service
  • Free WiFi
  • Rainfall showerhead
  • Smoking and Non-Smoking
  • Bedsheets provided
  • Soap
  • Accessible bathtub
  • Lever door handles

Guest Reviews

• Karen (7/5): - Our room - cabin family was huge. There were a lot of activities to do within the property for a price. Food at restaurant was affordable. We went there when the wave pool - one of its main facilities was closed for renovation. The hotel website didn't indicate this closure and so we.proceeded with our booking. Our stay would have been much more enjoyable if all the wave pool was.open.
• Marco (8/5): Very good -
• Angela (7/5): I stayed with my son who was visitng from abroad and it was a very relaxing stay. I will be back. - I liked the filipino breakfast, the location was great. My only dissatisfaction was that there was no hot water in the shower and the shower head water exit was very weak. Other than that it was great! shower could be improved.
• Rhobyann (7/5): Good -
• KingSevens (4/5): So-so place. Last option if you need one - Overall, place is good for the price. I paid 3500 for a cabin through an online travel agent. They were not too strict with extra persons. Just a few things that caught my attention. 1. Pool tiles are old. Careful swimming you might cut yourself in the pool. 2. Activities end 5pm. Only the main pool can be used after 5pm. 3. The spa therapist/receptionist booked me for 7pm. It was 730pm and she was still doing service for another client. I just walked out after waiting for 45 minutes. Front office staff didnt even bother to check on the schedule when I asked. 4. Very odd that they dont have phones in the room. You need to call their cellphone if you need something in the room. Staff are pleasant dont get me wrong. They try hard to serve guests. I just sense that management does not care at all about the guests.
• manderangtamu (10/5): happy new year! - my family and i spent the new year's eve at forest crest. we love the climate, the room, food, service and the activities. the event was a blast! we enjoyed the band and the drag queens and the fireworks too! we will definitely consider going back to spend one of the holidays this 2025!
• Une (10/5): Exceptional - Beautiful get away. Lots of fun activities. The place is a bit run down. Cabins are too close to the road and therefore a bit noisy.
• oscarabellatorres (4/5): Insensitive Management - I am now staying (July 13, 2024) at cottage 3014 and it’s 10pm. The music sounds with all the dancing and shouting from an on-going event is not letting other guests get a good sleep. We and other guests have complained but it all fell on deaf ears. Our room is poorly lighted. WiFi is so, so weak; no telephone system to call front desk, housekeeping, and TV channels are very, very limited.
• Geraldine (10/5): Great place for family - The place was beautiful, so much greenery and such a spacious, lush area. Staff were very pleasant and helpful. Dennis was amazing and made efforts to help us with what we needed! Breakfast at the cafe was great at the Evergreen. The food at One Fishing Place Floating restaurant was decent, but wasn’t too appetizing. However, I would say the staff made the stay memorable. Will definitely come back!
• Edgar (1/5): Bad -
• James (8/5): - The staff was amazing and very helpful. We had an issue with noise coming from the highway our first night. We were able to upgrade to a two bedroom room in the crystal tower which was much nicer. We also found that the food at the main restaurant was not to our liking.
• Catherine (10/5): Exceptional -
• jeremiem636 (8/5): A Place to Connect or Reconnect with Nature - We booked a discounted stay at this resort through Agoda. We could cancel for free up until the day before, so even though we saw some bad reviews online, we decided to go for it and check it out for ourselves. We wanted to see if it could be a good place for us to relax in the future. Here are some of the good things about the resort: 1. This place is massive and there were many activities to do. For example, we trekked a 4-kilometer forest trail, and even when we had it at noon, it was comfortablr enough since the whole forest is covered by huge trees and it's always cool in there. They also got archery for only 120 pesos (30 arrows), rock climbing, tree-top adventure, and ATV riding. However, some of their other activities are closed right now for renovation (like the zipline). 2. The staff demonstrated remarkable friendliness and accomodation throughout our stay. Our trekking guide, Teng, exuded a genuine appreciation for nature, which was evident in his concern for the potential removal of trees marked on the trail. Another staff member, Joel, consistently displayed warmth and willingness to assist us with transportation to our hotel. I also had the pleasure of engaging in a friendly conversation about cicadas with the lady security guard (whose name I regrettably failed to obtain) at our hotel. Lastly, the restaurant team leader, Sir Dennis, exemplified exceptional leadership qualities by patiently addressing our inquiries and even kindly providing me with a complimentary serving of aglio oglio, considering the limited vegan options available during the breakfast buffet. 3. Our hotel room was very spacious. The airconditioning was very cool and the shower heats up well. It also has a mini refrigerator and electric kettle. For improvement: 1. The resort advertises having three restaurants, but only one was open during our visit, as the other two were undergoing renovations. Although the open restaurant was said to offer Italian and American cuisine, many items were unavailable, leaving us with limited options for lunch upon our arrival. Additionally, there is a corkage fee if a guest orders food online and has it delivered to the resort. We attempted to order vegan dinner from Sentro Botanikos and waited until the delivery and the following day for an announcement regarding a potential charge for the outside food, but we were not asked to pay anything. While we are grateful for this, we hope that improvements can be made to the food options. The breakfast was satisfactory, but for vegans, the only choices are fruits, salad, and black coffee. Since we had complimentary breakfast for two, I inquired if my child could have my free breakfast while I ordered the aglio olio. Fortunately, they permitted this and even provided the pasta free of charge. 2. We were a bit confused about the Agoda booking. We had specifically mentioned that we would be traveling with our 8-year-old daughter, and we assumed that she would also be entitled to a complimentary breakfast. However, upon checking in, we were informed that since she is considered a "free" guest (we were only charged for the two adults), she would not be provided with a complimentary breakfast, towel, or dental kit. 3. Extra towels and dental kit are not free. Since my child does not have her own towel and dental kit, I politely spoke with the concierge and inquired if they could kindly waive the charge for the extra toiletries, as this condition was not mentioned anywhere in the confirmed Agoda booking. They graciously provided us with a complimentary dental kit, and we were promised an update regarding the towel. However, despite our patient waiting, we did not receive any further information. And athough one maintenance personnel willingly offered to give us 1 free towel, we weren't able to find her after settling in the room, so my child and I had to share towels during our stay. 4. Despite some indications of the hotel's age, my appreciation for the harmonious blend of nature and rustic elements outweighed any concerns. We noticed potential plans for expansion into the forest, as evidenced by land measurements and marked trees. However, I sincerely hope that the resort's development will prioritize the preservation of the existing forest and utilize available open spaces, rather than resorting to deforestation. I also sincerely hope that they will instead focus their attention on improving the cabins than create a new building. Will we return? Yes. This place now is on our list of options to visit when we need to unwind. When there is a call to commune with forest trees, this will be our go-to place. We really anticipate revisiting the serene forest and taking advantage of the enhanced amenities.
• Reynaldo (8/5): Enjoy - Location Nothing
• George (7/5): Good - During my two-night stay, I noticed several areas that could be improved: there was no toothpaste provided, the water bottles were not replenished, and the temperature control for the showers was difficult to manage as it fluctuated between hot and cold frequently. Despite informing the staff about the need for plates and utensils from the previous day, no one came to assist. Additionally, there was an issue with trash not being picked up promptly.
• Frederick (8/5): Very good -
• walter (6/5): - Staff were great! Cable is not that good, busted tv remote control, no tissue being offered, they forgot to resupply toilet paper and the real downer is lack of hot shower. Customer service is outstanding though. Kudos to staff friendliness and professinalisn!
• Nielioan (4/5): can't rest in this crest.. - forest crest has a huge landscape that spans a whole block along the national highway going to the heart of nasugbu, batangas. going there is quite a pain because the roads are being repaired and traffic was horrible. the usual 30 minutes from the center of tagaytay more than doubled. and then the place. formerly known as chateau royale hotel, this resort underwent a major overhaul in its management team during the pandemic. the thing is, we could not compare it from previous handlers since it was our first time to visit. but get this: it took 24 hrs upon arrival before housekeeping gave us an extra set of linens & toiletries even when they were reminded a day before that two people will stay in my room. the bathroom door cannot be locked. it exudes a foul odor like it was left uncleaned for ages. the water heater has been turned off. when asked for assistance, nobody came to address our concern. we have to figure out on our own how the water temperature can be regulated. the water heater was concealed under the sink. the wifi will drive you crazy. you need to stay near the door if you want free internet access. it was so disappointing. and the shuttle service sucks. you'll just end up walking the whole distance to reach your function hall because there was no service vehicle available. if you want to have a fun, relaxing getaway, go somewhere else.
• Mary (2/5): Not worth it - Nothing Check for the qualities of their facilities
• wmhardecker (4/5): Underwhelmed - Great staff and security team. Horrible condition of the room's doors. The toilet was constantly running, the air conditioner was barely keeping the room cool. There was no refrigerator (our booking site indicated that there was supposed to be one). Worst - the motor vehicles outside would rev their engines as the Cabin Family room was right next to the highway (the noise was outlandish).
• Janet (7/5): Good -
• Anabelle (8/5): Very good - All the staff are kind and helpful, very professional. Water heater in the bathroom does not work well. Kids are not free on breakfast, but there is not much variety of food for them. Otherwise, we had a good stay.
• Angelica (7/5): Good -
• Claus (1/5): Stay if you must - go elsewhere if you can - General Location The rooms are dysfunctional in terms of layout, location of outlets, switches, TV etc. The rooms are long and narrow. Wifi signal is only available in one end of the room but in area where one would put a laptop … I encourage the owner and manager to spend some time as guests to see how mismanaged and dysfunctional this place is!!!
• Reychelle Ann (6/5): - It's not worth the price. Hotel is old needs more clening and renovation, It's also noisy you can hear people from outside. the wave pool water is dirty, I feel itchy after a long time in the pool water. The shower water is weak it will take long time to shower. Zip line, sauna etc a lot are under maintenance and only 1 restaurant is open.
• Lenie (8/5): Very good - the location and amenities the accomodations.needs updating.showers are very old and not functioning properly..sink basin and toilets feels like going to fall off.loose and moving.door locks are malfuntioning.called maintenance few times.
• Free (1/5): Highly over charged for what they provided and poor customer service and maintenance! - We paid 3 rooms with double beds quite spacious but that's it.Nothing more good to say ! Too pricey for this and alot of problems including the location that is too far from everything, Water is one of the main problem in this Resort. So disappointing that water doesn't run well,that you have to wait till you get wet for an hour tops including flushing the toilets. It's a big resort with different restaurant but sadly was all close except for one in the reception which is too expensive for 1 customer. Worse is we chose this Resort because of the adventure like zipline and others which are closed! No consideration till the last day of stay at 7 am we heard an echoing event outside using their microphone that all was woken up. All in all was a nightmare and we will definitely not recommend it to all foreign or local people. What you see is not what you get!
• Ma. (5/5): Passable -
• Connector319635 (10/5): Superb Service - Excellent Facilities and Service! Rooms are nice, food was delicious. Thank you to GM Ferdie, Rick Mojica, Supervisor Dennis, Chef Alvin for the delicious food, chef Alex, Chef Jhomar. You guys are all amazing. From our staff to yours! Maraming Salamat!
• Herms (8/5): Very good -
• 542dejuanl (2/5): bad experience, this is not recommendable - terrible experience. we dont feel the hospitality. starting from the lobby wherein the staff unable to assist guest and they have the discrimination. then the next one is at the restaurant, if you will ask a pitcher of water the waiter tell you to wait and they still need to ask the permission from their manager. then there room are not inspected maybe before it ready for sell because theres alot of busted light from the room and theres no telephone in every room to be used for emergency, having no staff at corregidor for first emergency. our stay was so horrible. restaurant food not good. please address your service and apply hospitality. very much disappointed with our stay.
• Rosita (3/5): Poor -
• Jose (7/5): Overall was good. I would stay there again. - it was very Big. if you don’t have a Car, very hard to walk around the entire Resort. Food choices was a little difficult, but the restaurant on site was ok, a little pricey
• Nathan (6/5): Kind of disappointed and my family didn’t enjoy our short stay. - I like the most is the location and the activities they offer. food and facility is expensive, I don’t mind paying, however I didn’t get what I paid for. the facility such as the room is not comfortable, water is not supplied everyday, I ask twice to replenish my two bottles but it didn’t came, I need to follow up a lot for the additional beds, buffets restaurants doesn’t much have any choices.
• Heejung (1/5): the worst resort of my life - There was nothing good about it The water in the pool was so dirty that most people not wearing swimming clothes just dressed and swimming. There was nothing in the bathroom and little water came out. There's no refrigerator in the room. I paid room fee 12500peso per night. This resort is worth 2,500 pesos, not 12400 pesos.
• Nino (7/5): The place and staff were good. However, the room floor was dusty. No internet connection for 3D2N. - Fair Dusty room floors. Broken window blinds. Malfunctioning water heater. No internet connection.
• Bianca (10/5): - Our stay was very relaxing. We are looking forward to our next visit. Staff was very friendly and helpful.
• amanda (6/5): - To the eyes the property was pretty. There were very limited options as far as dining and the breakfast was nearly non existent. The spa was only able to offer partial services and partial recreational activities were available. I wish they would of mentioned these short comings on the web site prior to us booking.
• Lozare (6/5): Pleasant -
• Celineann (7/5): Nive place but could use an update - The grounds were huge. The room was huge and the Xmas village was a fun activity that the kids enjoyed. Very cool weather and there were a lot of trees, you could really feel that you were staying in nature. Some of the facilities are old like the obstacle course. The place can actually be beautiful if they just upgraded some of the facilities a bit. Some of the restairants were closed.
• Xylem (6/5): Pleasant - We liked the size of the rooms and the surroundings. The Christmas Village was a hit for the kids. The food was decent. Speed of room service has to improve. Felt bad for the Staff, they seem to lack training when it comes to handling special cases like extension of stay or modified bookings. My cousins went through an ordeal to get back to their room. A "know-it-all" manager is missing to support staff decision making. The showers have very low pressure. Some rooms had close to no hot water at all. Since it's december it was quite cold so we were not able to enjoy the pools. I guess it's better to stay in the hotel during the summer time.
• Warren (5/5): Passable - The location, the wave pool was functional, the staff were very friendly. There are no phones in the cabins, so if you're staying near the wave pool, you'll struggle to contact reception as you would only rely on the mobile service which is hit and miss. The cabins are old. They are tired and could use a renovation. Maybe dividing the space into a living and bedroom area will help.
• Lianne (10/5): Exceptional - The friendly staff guard at the skylight place very attentive and helpful
• Alberto (2/5): - The location is very nice. But the money I spent is not worth what we got.
• Marivic (9/5): Superb -
• chinaeyez20 (6/5): There still more to improve but we enjoyed it! - We avail the summer promo of Forest Crest. We availed the Skylight Deluxe room with complimentary Breakfast and 1 time snack for two and 1 AVP ride for 15min. The room is spacecious. It has small sala with televesion and a cable box. A round table with 2 seats. A long marble table and a mini ref and of course a toilet and bathroom. I requested for a King size bed but the biggest size they have is a queen. The facilities or should I say the room in general was not maintained. There are debris of small cement on toilet sink falling from the ceiling. Top layer of the cabinet is dirty. No shampoo/soap holder inside the shower. The shower has build up of water calcium. Inconsistency on hot shower. Even if you set it to hot, after a minute, the water becomes cold so you have to wait again for water to become hot. The bath towel is a bit smelly. Its like it was not dried under the sun after the laundry. Poor internet connection. No phones, you need to call the reception via mobile phone. There are number of activities you can do on the hotel. You need to pay though but the price is not expensive. The staffs are friendly and accommodating. We ate to their Italian restaurant. The Salmon is overcooked and the chicke is dry. Need to improve their cooking skills. During breakfast, the hotel is not that strictly implementing social distancing and wearing a mask. It should be, you wear your mask when getting food at the buffet table and remove the mask when seating and eating on dining table. Hope they improve the implemetation of health protocol. They also have spa and indoor pool for those who wanted to avail massage.
• Jonaliza (10/5): Amazing Hotel - Very relaxing Hotel especially for family trip. Highly recommended
• Bing (8/5): - Overall our stay was nice, the quietness from the nature only crickets and birds you hear, so relaxing.
• Jonas (6/5): Naah... - You have yo walk your way to the reception for any issues you have or use up your mobile phone and google the reception desk as they do jot provide then to you. the room is so bare - not for foreign tourists for sure. Very pricey food in the restaurants inside. Go somewhere else.
• Lady (8/5): - Friendly staff. The place offers several activities. The warm water does not work. Fortunately, the weather was humid.
• Derek (8/5): - Great stay except restaurants shut early
• Ruth (6/5): - the wave pool - there were a lot of leaves and insects floating on it. the personnel were very friendly though
• MICHELLE (2/5): Worst experience! Housekeepers stole my phone. - We stayed during the Holy Week in the Philippines. It’s not my first time in the property so I recommended it to the family and since the wave pool is already operating, I thought of that it would be fun together with my baby. To cut the story short the housekeepers stole my phone in the room. They didn’t have the signage for do not disturb and request for clean up. So I assumed that they will not do a clean up unless you request the front desk. I left my Samsung phone on the table not expecting that they will clean up. I also left my bag with cash and good thing that these boys didn’t touch it. Normally if we check in I keep all the valuable stuff in the luggage and lock it, they didn’t have a vault. Because of course that is a temptation to whoever will clean it up. We reported in the management and the security and saw in the CCTV the guys who cleaner it up from 1057H to 1104H, clean up for 9 minutes done by 2 people. They didn’t even replace the toiletries and the coffe cup used was still there. Probably they were planning on how to escape and get the phone. And it wasn’t lunch time yet after going out from our room Cabin 2017 they went to the stock room and stayed for 15min. So what did they do..... we arrived at 1309h and saw them to the next room to us. So then the investigation started. And of course as usual they didn’t state in their affidavit that they stole it. It’s just a phone and probably the worth isn’t too much. But it isn’t about it. It’s the integrity
• M (2/5): Not recommendable! - The resort was very outdated. We were given a room that was not worth it for the price that we paid for. The toilet and bathroom sink was broken, was told that somebody will fix it, we waited for 3 hours then nobody came to fix it. The manager moved us to a different room, but still furnitures were broken. The beds were not safe to sleep with, the frames were not as good as it should be on a resort like this. Also, their floating restaurant that offers supposed to be fresh fish, it was so awful, there was so little water around it, a lot of mosquitoes because the water was already dirty and smelly. Overall, it was really a bad experience! Not worth it for the price you will pay!
• Edwin (10/5): Beautiful - Excellent
• Verified traveler (6/5): A not so satisfied customer - No Wifi Access, Door Locks are hard to open
• Thess (2/5): Sad - I book this trip as a gift for my family but according to my daughter who's vacationing in the Philippines the room that's given to them has many mosquito and red ants , the food that they bought for theirs supper the rice was spoiled and when they try to contact the reception is always busy so they don't want to book or use that hotel again thanks teresa
• Joel (6/5): Unpleasant Accommodation - Our stay in Chateau Royale is not so good. It took more than 40 minutes waiting for us to be checked-in as the room was still being cleaned. When we enter the skyline building, it smell like an old place and upon entering the room, it was dusty. There was no towel and toilet paper. Unable to bear the smell of the room, we bought deodorizer and sprayed it all over the two bedroom unit.
• sally (4/5): - The cleaness is very pooor the facility so dirty. The place is good but sad to say not satisfied...lot of mosquito.
• Sam (2/5): Not a pleasant stay - No internet No Room Service Bad Breakfast options Remote Room No clear TV Channels Interrupted water supply
• Nolanda (4/5): Not too good Family long weekend - Upon Check-In - we were requested to wait. It was unacceptable since it was past 2PM, the allowed check in time. The facilities were good although not in a very good & clean condition. From my point of view, the hotel lacks manpower, considering the delay in the food service (lunch time) was 1 hour waiting. Ordered food to take out to the room took 2 hours. Comfort room was big & spacious, but no tissue paper provided. No Foot Rug, Towels were grayish in color, Faucet was leaking & full of stains, Shower head barely releases water, looks like it is clogged with dirt & needs to be replaced. Bed was very uncomfortable - sagging in the middle. Complimentary water was only on the day of the arrival. No one cleans the room everyday, you still have to call them. Their Telephones, were not working - cannot contact front office or operator. TV sets needs to be replaced - speakers seems to release noise like cooking pop-corn.
• susana berino (4/5): - Terrible service when we arrived we already have a room suddenly it was given to somebody else and we ended staying on another room
• noy (4/5): - we've waited for more than 1 hour for our orders to be served. we ended up looking for other restaurants.
• Verified traveler (6/5): Nice hotel with good facilities. - They have multiple facilities that you can enjoy with like wave pool, kiddie pool, trekker, activity areas, paint ball, zip line, easter egg hunting, etc.. Attendants are courteous and friendly, however, they need to improve on the check-in and check-out process to avoid customer inconvenience.
• Hui Li (6/5): Nothing wow - Service was generally good but condition of the room could be improved. spotted quite a number of spiders within the room itself.
• Verified traveler (6/5): Nice place to stay - Strengths: 1) Good size log cabin rooms. 2) Very accommodating staff especially those at the Front Desk. Rooms for improvement: 1) Breakfast wasn't so good. It would have been better if Chateau will serve local delicacies like tawalis, tapa. They served us ham and longganisa. 2) Towels are very old. These are already due for replacement. 3) Best to have door lock with double security. 4) Include ref as basic room amenity.
• Melvin (4/5): - The place is generally good specially if you have children with you, golf cart ride is great and the cost is quite reasonable. Three things I experienced that would recommend improvements. One, it took us more than an hour to check-in. There are only two receptionist attending us for peak season. Two, only few channels to watch in the TV, when I call for assistance, no one attended, accoring to the receptionist, there was only one maintenance person to attend in a lot of complaints. Lastly, I was amazed with the policy in renting the golf cart, you need to be a licensed driver and you need to leave your driver's license before using the golf cart (this is a good safety practices). But, along our tour using the golf cart, I observed a young boy, may be at the age of 10-12, recklessly driving the golf car. When I surrender our rentet golf cart, I discussed this with the receptionist, she just told me that the reckless boy is a grandson of the owner. I was really upset, where is the safety principle?
• Verified traveler (6/5): Huge space for different activities - Place is great for relaxing but log cabin bathroom is messy/flooded when you take a bath. Beds/mattresses not comfortable and beddings are of low quality linen.
• Ardith (6/5): - it was a good experience but their rooms are not comfy, to name, the bed; its too hard (seems like there's no foam//matress), the linens and bath towels has stains and obviously too old.
• Verified traveler (2/5): Dirty,everything - It was bad experience,
• Melanie (6/5): - the room is great,the place is big but the downside is that the amenities outside (for outdoor activities) are not well maintained.. rooms,food, service, pool are all okay
• virgilio (4/5): not good...... - not good, never again.....
• jonathan (10/5): great stay - it was wonderful
• Verified traveler (6/5): Nice getaway in the middle of no where - Cold at night, :-).................................................................
• jonathan (10/5): Perfect get away. - It was perfect.
• Ellen (10/5): great day - recommended to my friends
• Mae (2/5): Incompetent staff , old hotel with roaches - It took them almost an hour to find my booking in Expedia. The front desk officer Called her manager to help her find the booking even though I showed them my email confirmation from Expedia . There were 5 of them huddled infront of the computer trying to find my booking while I stood there waiting to get checked in for almost an hour. It was a clear display of incompetency and lack of service to their customers. I wasn't offered anything at all and they couldn't fully explain why they couldn't find it- (they just didn't know how). I finally got to my cabin - which you need to drive to, and found it smelling like paint with a couple of dead roaches in the bathroom and living room. I couldn't stand it so I took my bags , went back to the reception and dropped the keys back . i didn't even last 5 minutes in that room. It was a total waste of money . All I got was frustration and Would never ever come back .
• Jaime E (10/5): - Good for family outing
• Mia (6/5): Nice place to stay with the family - Kindly improve more on your breakfast. You also have a shortage of staff
• Gigi (4/5): Log cabin needs major renovation - Breakfast is not bad. Hotel staff is very accommodating. The log cabin needs major renovation. Room is big but dull, television is out-dated, the mattress is old that you can feel the springs whenever you toss and turn. Bathroom has foul smell and has cockroach.
• Verified traveler (8/5): Fantastic. - Fantastic! We enjoyed our vacation and it was nice to spent the New Year's eve at this hotel.
• Wing ki (4/5): The place is okey. the 2 pool are very amazing. - we had a very disappointing stay in Rate Chateau Royale Sports and Country Club. While the 2 pool are really big, clean and beautiful, the room is very very disappointing. The shower is not in good condition its leaking and the floor is flooded. though the air condition didn't properly function in our 1st night, we waited for the next day to complain. The next morning (dec 29,2014), we went to the lobby & was able to talked to the head (boy) together with the front desk (girl) and told all about the bathroom, aircondition and the flooring. We talk to them politely, they promised to fix everything before we return in our room. So we were out the whole, we were expecting that everything will be okey by afternoon. 4pm when we came back and everything didn't fix. The shower, flooring and the aircondition are still in the same problem. So we call the house keeping but no one answer the phone. We call the front desk and we were informed that the locale number posted in the phone is incorrect. Such a very big problem to be solve by midnight..... We pay for our convenience but all we have is wait for the service and wait while the engineer to fix the bathroom at midnight. in case this bathroom shower hole was broken are long long time , but no staff to mind this case until the guest complain, angry to fit it. im is the lucky gay.
• elzee (2/5): the hotel is too far - i dont like the hotel the resto is too far they dont serve food inside the room, i paid 50pesos for the pillow and 100 for the hair dryer. I suggest look for another hotel in tagaytay.
• Darnell (6/5): more improvements - Noisy neighbor at log cabin area. Huge room could fit 6-8pax. should improve on the following: 1. Room service 2. Should put telephone at the room 3. Water supply is low 4. They charge 100php for an extra towel.. (that is way too unreasonable ) 5.they should provide separate towel at the pool area Overall it's a nice place for recreation and activities. Perfect for group or company outings
• May (8/5): Family Vacation - We had a great time i the hotel. There are a lot of activities we could enjoy. The staff are helpful and very friendly. We enjoyed the food and the view. We had a great time. We have some suggestions we want to inform the hotel management though. It took us a while before we could check in, maybe because there was too many guests. We also requested for a queen bed and two single beds but we were put in a room with 2 single beds and one bunk bed. Also, we think it would be better if we had a complementary coffee, kettle, and water in the room, guests might want to have coffee at night. We would also appreciate a house keeping service everyday with complementary tissue, shampoo and soaps repleshed everyday.
• Verified traveler (4/5): Skylight is good - Until they finish their renovation, stay in the skylight instead of their log cabins.
• Verified traveler (4/5): Shower was very very disappointing - Water came in trickles. Menu in the cafe should be improved. Wifi in the cabins should be available
• papasmurf (4/5): room did not match outside photo - Check in was not until 1.5 hours late, rented 2 rooms, the rooms were not a separate cabin as pictured but as a row house. The key lock was old and took time to use. There was no water bottle in the room, no phones, the batteries in the remote did not work, one room did not have hot water and smelled of cigarettes, the breakfast included was a limited meal. I only had toast and coffee and they charged for the toast as it was not included in the breakfast. The rooms were clean is about the only good review. Checked out early, Again they asked for a voucher from another travel site and we again said we straightened this out and we booked thru Hotels. com. Not a pleasant stay.
• Verified traveler (8/5): Nice welcoming staff, Mr Blue - Great fireworks to welcome the new year. Hope to be included in the mail for future promo as it was not advertise in Expedia.

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