Neptune Paradise Beach Resort & Spa - All Inclusive
Location: Diani Beach, Galu, ke
Star Rating: 4 Stars
Property Type: Resorts
About this Property
Tropical Paradise Retreat
Nestled in a lush tropical garden on Diani Beach's South Coast, Neptune Paradise Beach Resort & Spa offers a tranquil escape.
Luxurious Amenities
Indulge in the spa and sauna, relax by the fresh water pool, or enjoy a massage at the 5senses Sea Spa. With 4 restaurants and 4 bars, including the scenic Deck Restaurant overlooking the Indian Ocean, culinary delights await.
Comfortable Accommodations
Each air-conditioned room boasts a balcony with garden views, satellite TV, and essential amenities. Plus, guests can take advantage of shared tennis courts and billiards.
Escape to Neptune Paradise for an unforgettable beach getaway!
Important Information
You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Health or beauty spa nearby
- Offsite parking discounted rates available
- Clubhouse
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Terrace
- Family rooms
- Luggage storage
- Safety deposit box
- Fax/photocopying
- Tour desk
- Ironing service
- Hot tub/Jacuzzi
- Sauna
- Massage services
- Table tennis
- Currency exchange
- Darts
- Shared lounge/TV area
- Board games/puzzles
- Kids' outdoor play equipment
- Evening entertainment
- Entertainment staff
- Outdoor furniture
- Beauty Services
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Key access
- CCTV outside property
- Process in place to check health of guests
- Screens / Barriers between staff and guests for safety
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Broadcast Live sport events
- Aerobics
- Supervised childcare/activities
- Television in common areas
- Front desk (limited hours)
- Billiards or pool table
- Free wired internet
- Snack bar/deli
- Playground on site
- Scuba diving on site
- Snorkeling on site
- Tennis lessons on site
- Self parking (surcharge)
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Beach umbrellas
- Offsite parking discounted rates available
- Private beach nearby
- Internet access
- Housekeeping on request
- Concerts/live shows
- Clubhouse
- Reception hall
- Exercise/lap pool
- Japanese garden
- Fishing nearby
- Health or beauty spa nearby
- Swimming nearby
- Water sports equipment
- Beach club nearby (surcharge)
- Hosted evening meal (reserve)
- Beach toys
- Paddle boating nearby
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Superior Room, Garden Area
1 Queen Bed OR 2 Twin Beds
291-sq-foot room, balcony/patio with garden views
Internet - Free WiFi
Food & Drink - Refrigerator, coffee/tea maker, and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Safe, desk, and phone; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Electric kettle
- Daily housekeeping
- Ceiling fan
- Free WiFi
- Balcony or patio
- Free cribs/infant beds
- Bedsheets provided
-
Superior Room, Oceanfront
1 Queen Bed OR 2 Twin Beds
291-sq-foot room, balcony/patio with partial ocean views
Internet - Free WiFi
Food & Drink - Refrigerator, coffee/tea maker, and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Safe, desk, and phone; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Electric kettle
- Daily housekeeping
- Ceiling fan
- Free WiFi
- Balcony or patio
- Free cribs/infant beds
- Bedsheets provided
-
Superior Room
1 Queen Bed OR 2 Twin Beds
291-sq-foot room, balcony/patio with partial ocean views
Internet - Free WiFi
Food & Drink - Refrigerator, coffee/tea maker, and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Safe, desk, and phone; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Electric kettle
- Daily housekeeping
- Ceiling fan
- Free WiFi
- Balcony or patio
- Free cribs/infant beds
- Bedsheets provided
-
Deluxe Double Room with Sea View
The double room features a private bathroom equipped with a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with satellite channels, a wardrobe, a safe deposit box, an electric kettle as well as sea views.
Max Occupancy: 3 (3 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Toilet
- Private bathroom
- Satellite channels
- Tile/marble floor
- Electric kettle
- Mosquito net
- Wardrobe or closet
- Linen
- Outdoor furniture
- Entire unit located on ground floor
- Pool towels
- Trash cans
- Cots
- Smoke alarm
- Key access
- Single-room air conditioning for guest accommodation
-
Deluxe Double or Twin Room
This air-conditioned room features a balcony with garden views, a satellite TV and a small refrigerator. Each private bathroom is equipped with a hairdryer. Please note that the rate is based on 2 guests but can accommodate 3 guests (see Hotel Policies). The extra person rates vary according to the season and may be lower than indicated in the policies.
Max Occupancy: 3 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Toilet
- Private bathroom
- Satellite channels
- Tile/marble floor
- Electric kettle
- Mosquito net
- Wardrobe or closet
- Linen
- Outdoor furniture
- Entire unit located on ground floor
- Upper floors accessible by stairs only
- Pool towels
- Trash cans
- Cots
- Smoke alarm
- Key access
- Window
- Single-room air conditioning for guest accommodation
-
Deluxe Double Room with Balcony and Sea View
The spacious double room offers air conditioning, a wardrobe, a terrace with sea views as well as a private bathroom boasting a shower.
Max Occupancy: 3 (3 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Toilet
- Private bathroom
- Satellite channels
- Tile/marble floor
- Electric kettle
- Mosquito net
- Wardrobe or closet
- Terrace
- Linen
- Outdoor furniture
- Upper floors accessible by stairs only
- Pool towels
- Trash cans
- Cots
- Smoke alarm
- Key access
- Window
- Single-room air conditioning for guest accommodation
Guest Reviews
- Li (4/5): - Friendly staff Cleanliness, we got bitten by bedbugs. Horrible horrible
- Jackline (8/5): Very good -
- Meehyae (8/5): Our family enjoyed to stay at the hotel and I like to come back - All the dining staffs are very friendly and helpful, the buffet food was good.
- Peter (10/5): - Amazing place to go to, facilities and the staff were amazing, the beach was beautiful during the day and night, comfortable accommodation and food was in abundance and the drinks, all in all 5* from me
- Amina (1/5): Avoid - Staff were friendly and helpful but were very afraid of senior management Room booked not given at check in so had to change rooms. Room given was dirty . Had to complain to senior management again . Duvet covers without duvet. I asked for a mattress topper as the beds were uncomfortable and the put an old duvet with mold/damp stains ! Mold stains on the bedside lamp shades, crack in the bathroom basin and counter top, rusty hooks screwed into the artexed ceiling with no mosquito net, even a scaled kettle.. They said they were renovating the rooms. They should have closed this one off !
- Kipofu (9/5): Superb -
- Tedros (2/5): when you ask stuff to show you sea view room they just laugh. - location,food night life entertainment there is no sea view room @ the location but still selling rooms and miss leading customers. why booking.com became this cheap way of making money part?
- Hussein (1/5): Pathetic to say the least - The breakfast was very basic. Kitchen staff were good though in general the staff looked overstretched Rude receptionist Room was so basic Poor service in general Worst experience i have ever had matters hotel. I had to check out the following day
- Verified traveler (4/5): - Beautiful looking. Clean pools. Friendly and welcoming staff. Amazing white sand beach. Aggressive monkeys. Appalling food hygiene - got ill on 2nd day. Left on 4th morning when I was well enough to travel. Hot food not actually hot. Orange juice watered down so it was a pale yellow colour. Flies everywhere in the food pavilion in and around the buffet. A lot of food not covered. Salads etc not kept in cool cabinet, just out in the open. Tablecloths filthy and not changed while we were there. Ridiculous pre booking required for pizzeria including ordering food 24 hours in advance.
- Hana (10/5): Neptune Paradise holidays - Stunning beach, great location, spacious and very clean room, nice and friendly staff, just perfect holidays. I also did 2 days Safari in Tsavo East and day trip to Mombasa town and Haller Park where you can feed giraffes.Marco Polo agency is just accross the road.
- Verified traveler (6/5): - The setting is amazing. The hotel, itself, is okay. The food needs improvement as do the quality of the included drinks. The rooms are average. The staff is wonderful. Overall, I would recommend this place, but it's definitely not a 4 star place.
- Verified traveler (10/5): Diani beach is a gem - Amazing beach front ! white sands, clean and good food.
- Verified traveler (10/5): Gorgeous all-inclusive resort on pristine beach - Wonderful! Looking forward to staying at Neptune again.
- Marf (10/5): Awesome location and Excellent Service - I stayed at Neptune Paradise Hotel and Spa - I was very delighted with the service. The smiling and friendly staff made my stay at the hotel very pleasant. The range of activities available on site makes are fun and make the time fly by fast. I had a great time at the hotel and would definitely recommend it to all my friends and family. Thank you Staff of Neptune Hotel for making my holiday awesome.
- lilu (10/5): Lovely hotel with beautiful grounds. - It was a very nice stay. Easy to get around and lots to do. We enjoyed the food and the whole ambience. I would definitely recommend.
- Winnie (8/5): Amazing hotel! - Beautiful hotel with clean white sand beach. The staff is very helpful and amazing. Beautiful ambience. I'm definitely coming back!
- Poppa Jones (10/5): Texan's in Paradise - We stayed in the garden area in two upstairs rooms. Very clean and was comfortable with outside balcony. Basically just used the place for sleeping. If we didnt have anything planned for the day we spent time at the large pool with swim up bar. Douglas is a great guy and he took care of us while we were there. When the pool closes at 6 PM, we just headed over to the main bar and Gerald was the man of the hour. The Resort had entertainment at 9 PM every night that we were there and was awesome. All of the Resort staff was great to us and restaurants were very impressive. Buffet style with all kinds things to try. The resort can make arrangements for fishing, snorkeling, scuba diving, etc.
- Zak (8/5): Beautiful Grounds, excellent staff - The hotel was extremely welcoming and each staff member does their bit to make you feel welcome. The grounds are very pleasing and relaxing.
- Karl (4/5): Fell well below my expectation - -Overall I would not come back here again, I was not impressed Staff: Most of the staff in the restaurant were not attentive and were very slow in processing orders. The staff at the cooking station were not friendly. On the other hand, the security guards along the beach area were talkative to the point they would not leave us alone which I found to be very annoying when I travel so far away to relax, rather then to be constantly distrubed Food Quality: The food quality was utterly disappointing to such an extent that I would not feed it to my pet. The food has absolutely no taste whatsoever and needs drastic improvement Checking time: the checking time took way too long, approx 45 minutes Room design: the rooms need to be renovated and updated. Toilet did not flush properly
- Gregory (10/5): Gem in gula beach - The location , the food, the servers, the beach!! Everything is incredible! This place is a gem! I want to go back !!
- Happy Couple (10/5): Beautiful Hotel - Beautiful hotel and view! The merchants on the beach was a major black eye! The hotel and local authorities need to work on a better system to sell local merchandise and water activities....
- Verified traveler (10/5): Really was a Paradise - Lovely hotel with a stunning view of the beach, staff are amazing! Really friendly and helpful. Great spa facilities with cheap prices. Food choice was good with a great fresh fruit selection as well.
- Jade (10/5): Clean, friendly and lots to do - The rooms were very nicely laid out and the beds were very comfortable. Plenty of sockets, a TV, a lovely hot shower and desks. The hotel was spotless and well kept. At mealtimes there was a lot of variety of food and they even had african specialities laid out to try. The food was very nice and the staff very attentive. The staff were very friendly all over the hotel offering to help with anything all the time. Stephen in the pool bar was fantastic and kept us amused for our whole stay. Our little one also enjoyed seeing Stephen whenever we went into the pool. The beach was beautiful and the sands were white although if you wanted reef you had to get a boat out as it was too far out; but there are plenty of people on the beach offering excursions for this and more. There was always entertainment on a night and the staff were always ready to refill your drinks. Overall, really enjoyed our stay and would stay again.
- Single Travelor (4/5): I don't know what to say - First off I booked a stay at Neptune Paradise, but wasn't told that Neptune Paradise was closed and was forced to stay at the Palms...didn't have the extras that I was planning, don't know if all the rules were the same at both locations but I wasn't pleased...could not connect to wifi inside of my room had to step out back to the balcony...it was all inclusive but for some reason they didn't restock the bottle water in your room? also did not have power converters or plug in's for American electronics. It was low season which sucked even more since they didn't allow company in your room??!! it was pretty bad and I was stuck there for 5 days!!!...its weird tho because when I booked my hotel almost 3 weeks before going expedia said that the 92hotel room only had 3 rooms left so im trying to understand why it was so empty??!!! love the area but advice you stay at one of the resorts on Diani beach less rules more to do. The views the beach are nice very nice just wish it was all that I paid for
- Ghali (8/5): Not bad - Good
- John (6/5): Beach hotel - It was disappointing that no-one warned us that a taxi needed to be booked for the 40 km ride from the airport to the hotel, especially as we arrived at 03.30 and then faced a one and half hour car ride. Otherwise the overall experience, food excepted (see below), was satisfactory. The red wines were acceptable, but the dry whites were dreadful. Turkish Airlines were very good.
- Paavo Markkula (8/5): Extremely nice beach and pools - Very good hotel, rooms were clean and lots of room. Food in the hotel restaurants was good. Diani beach is awesome.
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