Hotel Penaga

Location: Corner of Jalan Hutton & Lebuh Clarke, George Town, my

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Fitness facilities (surcharge)
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Terrace
• Family rooms
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Hot tub/Jacuzzi
• Non-smoking throughout
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Fire extinguishers
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Key access
• Screens / Barriers between staff and guests for safety
• Key card access
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Fitness facilities (surcharge)
• Internet access
• Japanese garden
• Health or beauty spa nearby

Rooms Available

• Hutton Deluxe Twin Room with Jacuzzi

  This twin room offers views of Hutton Lane. There are a spa bath and separate shower cubicle. Guests can enjoy complimentary welcome mini-bar upon arrival.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Satellite channels
  • Sofa
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Upper floors accessible by elevator
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Shower cap
  • Accessible by lift
  • Lockers
  • Key access
  • Key card access

• Three-Bedroom House

  This spacious holiday home consists of 1 living room, 3 separate bedrooms and 3 bathrooms with a bath and free toiletries. This holiday home features air conditioning, a wardrobe, a flat-screen TV with cable channels and a terrace. The unit offers 4 beds.

  Max Occupancy: 7 (6 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Satellite channels
  • Sofa
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Terrace
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Shower cap
  • Lockers
  • Key access

• Clarke Terrace House with Private Outdoor Jacuzzi

  Boasting a private courtyard with a hot tub overlooking the garden, this duplex has 2 bedrooms with balcony on the upper floor. The ground floor offers living area and a bar. The private bathroom has a separate shower and a spa bath with upgraded amenities. Guests can enjoy complimentary welcome mini-bar upon arrival.

  Max Occupancy: 5 (5 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Satellite channels
  • Sofa
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Additional bathroom
  • Terrace
  • Entire unit located on ground floor
  • Upper floors accessible by stairs only
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Shower cap
  • Lockers
  • Key access
  • Key card access

• Hutton Deluxe King Room with Jacuzzi and Balcony

  Room features a balcony which overlooks Hutton Lane or the courtyard. It provides wheelchair elevator access. There are a spa bath and separate shower cubicle. Guests can enjoy complimentary welcome mini-bar upon arrival.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Satellite channels
  • Sofa
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Upper floors accessible by elevator
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Shower cap
  • Accessible by lift
  • Lockers
  • Key access
  • Key card access
  • Window

• Hutton Deluxe King Room with Jacuzzi

  Providing wheelchair elevator access, each room comes with a small sofa, flat-screen cable TV and private bathroom. It offers views of Hutton Lane. There are a spa bath and separate shower cubicle. Guests can enjoy complimentary welcome mini-bar upon arrival.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Satellite channels
  • Sofa
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Upper floors accessible by elevator
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Shower cap
  • Accessible by lift
  • Lockers
  • Key access
  • Key card access

• Penaga Two-Bedroom Family Suite

  First room comes with a king Bed, while second room comes with two single beds. The private bathroom has a separate shower and a spa bath with upgraded amenities. Guests are able to enjoy complimentary welcome mini-bar upon arrival.

  Max Occupancy: 5 (4 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Satellite channels
  • Sofa
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Additional bathroom
  • Upper floors accessible by elevator
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Shower cap
  • Accessible by lift
  • Lockers
  • Key access
  • Key card access

• Hutton Deluxe Queen Room with Jacuzzi

  This double room features a flat-screen TV, mini-bar and air conditioning. It offers views of Hutton Lane. There are a spa bath and separate shower cubicle. Guests can enjoy complimentary welcome mini-bar upon arrival.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Satellite channels
  • Sofa
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Upper floors accessible by elevator
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Shower cap
  • Accessible by lift
  • Lockers
  • Key access
  • Key card access

• Hutton Deluxe Twin Room with Jacuzzi and Balcony

  This twin room features a spa bath and separate shower cubicle. Guests can enjoy complimentary welcome mini-bar upon arrival. The room is overlooking Hutton Lane or hotel garden.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Satellite channels
  • Sofa
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Upper floors accessible by elevator
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Shower cap
  • Accessible by lift
  • Lockers
  • Key access
  • Key card access

• Transfer One-Bedroom Suite with Jacuzzi

  This luxurious wood-furnished suite offers air conditioning and a fan option. The seating area is fitted with a flat-screen satellite TV and a sofa. The private bathroom has a separate shower and a spa bath with upgraded amenities. Please note that this suite is only accessible by stairs. Extra bed is not applicable for this room category.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Satellite channels
  • Sofa
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Upper floors accessible by stairs only
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Shower cap
  • Lockers
  • Key access
  • Key card access

• Transfer One-Bedroom Suite with Jacuzzi and Balcony

  This luxurious wood-furnished suite offers air conditioning and a fan option. It features a private balcony that opens up to city and garden views. The seating area is fitted with a flat-screen satellite TV and a sofa. The private bathroom has a separate spa bath and shower cubicle with upgraded amenities. Guests can enjoy complimentary welcome mini-bar upon arrival. Please note that this suite is only accessible by stairs. Extra bed is not applicable for this room category.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Satellite channels
  • Sofa
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Upper floors accessible by stairs only
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Shower cap
  • Lockers
  • Key access
  • Key card access

Guest Reviews

• Jonathan (3/5): Disappointed in the maintenance/upkeep of the property and customer service - Location Unfortunately, the experience fell well below expectations due to several issues encountered during the stay. Firstly, there was a leaking roof in the property, which was both inconvenient and concerning. In addition, the fridge in the room was broken on the first night, meaning we were unable to properly store food and drinks. What was most disappointing, however, was the poor level of customer service provided at check-in. The receptionist was particularly unhelpful and did not appear interested in assisting with the issues raised or making us feel welcome.
• Hanina (9/5): - For the unit we got, it was value for the money The rustic atmosphere took us back in time Location is perfect, nearby all the places we wanted to go to The large jacuzzi in the unit made up for lack of swimming pool at the property No shower cream at bathroom ground floor
• Webb (7/5): Overall it was a great experience, comfortable, clean and great friendly staff. - Great location, well appointed, great view from the balcony. Breakfast was great and staff were friendly and helpful. Room servicing was a little slow on some days but was generally ok, I found the bed to be quite hard and not really comfortable. The advertising stated that there was a pool, however this has been converted to a fishpond so that really needs updating.
• RUDOLF (7/5): -
• Yusaini (8/5): -
• Chau (2/5): Very disappointed, will not recommend to anyone - Good location and very large place We booked two beds and a sofa bed for 5 people but when we arrived there were only two beds so we paid for an extra bed The extra bed only come with the mattress, it's like you are sleeping on the floor so we ended up not using the mattress bed, we wouldn’t have booked this place if it only slept 4 people instead of 5 For breakfast, we need to pay for an extra person even though when booking for 5 people
• Edwin (6/5): Nostalgic property but dated with minimal amenities. - Good location, with eateries and shops around. Rooms are dated, towels provided are smelly and not well laundered. Except two toothbrush, no other amenities were provided. Was told to get shaver from 7/11. Some of Jacuzzi water jets not working, water stopper was spoiled so to fill up tub, need to stuff the hole with toilet paper. Also the tub leaks.
• Wanqiang (10/5): -
• Mehdi Benmansour (7/5): Un lieu magnifique, mais un confort à améliorer. - L’emplacement est très agréable et le lieu a énormément de charme. Nous avons particulièrement adoré la décoration et l’architecture qui rappellent l’époque coloniale, avec une vraie identité et beaucoup de cachet. L’ambiance générale est unique et le bâtiment est vraiment beau. Le principal point négatif concerne le confort sonore. Le bruit de la climatisation était parfois très difficile à supporter, aussi bien dans notre chambre que provenant des chambres voisines. Le minibar faisait également beaucoup de bruit, au point où nous avons dû l’éteindre pour pouvoir nous reposer. Nous avons aussi eu des voisins à l’étage très bruyants, et le parquet amplifiait énormément les sons. Enfin, à notre arrivée le premier jour, il y avait une forte odeur d’égout dans la chambre. Heureusement, celle-ci avait disparu le lendemain.
• Khan (4/5): -
• hamdi (8/5): - Le personnel était très serviable et nous ont changé de chambre dès qu'on leur a signaler un problème Le petit déjeuner est très basique , mauvais café , et pas beaucoup de choix Les chambres ne sont pas isolés et insonorisées du coup beaucoup de bruits vu que ça donne sur une rue très passante
• ZAHHIRA (8/5): -
• Cinzia (7/5): -
• Izreen (5/5): -
• Tatiana (7/5): Неплохо, но обращать больше внимания на обслуживание номеров. - Аутентичность номеров, локация, завтрак, поменяли номер по запросу. В ванной текли трубы - вода была на полу постоянно, шумные кондиционеры, не убирались за три дня, полотенца очень старые.
• Vimarsa (10/5): -
• Sylke (8/5): - Schöne Lage und das Zimmer war schön geräumig und mit schönen chinesischen Möbeln ausgestattet!! Das Bad war renovierungsbedürftig, der Boden in der Dusche defekt und schimmlig. Wir haben nach einer Nacht das Zimmer getauscht. Da war das Bad besser.
• Rattanawan (8/5): Good location and historic unique hotel :) - It is a unique and historic hotel. You can get to Street Art and Chulia night market just by walking. Many restaurants and cafe around. Nice and welcoming staff, decent breakfast
• Kendall (8/5): Step back into the past, but in style. - This boutique hotel was dreamy! The history lessons throughout the hotel are so eye opening. Each room is like stepping back into the past. While the room was amazing, there was no sound isolation in the room. So if you are sensitive to sound don’t stand on the Hutton Street side, it’s a busy street with an auto shop right outside.
• Chee Peng (Edward) (2/5): It would have been a comfy stay should the facilities are in good working condition. - The staff, especially in the restaurant, was very friendly, courteous, and helpful The facilities in the room. The jacuzzi did not work well. Whenever you shower, the water from the shower cubicle will leak out and floods the whole bathroom. The shower handle holder was not able to hold the shower handle. The connector of the wire connecting the handle to the room phone was broken, making it impossible to make a phone call.
• SEE (7/5): -
• Marion (10/5): Great hotel happy with our stay.. - Clean, large rooms,, dining room!! No complaints
• chad (9/5): Nice - I was not a big fan of the breakfast as I like bacon and pork and was not offered at the hotle but they had many choices too chose from and the eggs and coffee were good .
• Cindy (10/5): Very friendly and quaint - I loved the balcony.
• Dza (8/5): Good stay - The bed is soo good,the house is well deco and really give home vibe. The bedsheet and towel a bit smelly and provide more breakfast spread.
• Tracy Denise Lee (10/5): A fantastic hotel in a great location - Loved the hotel itself, beautifully styled and decorated. The location was fantastic with everything nearby within walking distance. The staff were fantastic, very friendly and helpful. I loved my room too. One of the nicest rooms I've experienced for a long time. I felt really sad checking out this morning! The only thing that was a problem at times was the noise from a guest(s) on the floor above. Especially late at night.
• CarolinaLM (7/5): - Very few choices for breakfast and the food was just ok.
• S (6/5): - The hotel overall brings nostalgic old penang. The furnitures and interiors. This was my second stay. The toilet was clogged and not well maintained. Water from the sink was pooling on the floor. We had to wait overnight before it was resolved. I hope the hotel could own up to this issue and restore the rooms back to its pristine originality and function. The hotel was beautiful!
• Rajib (8/5): - Good location. Good aesthetic rooms. Staff was good.
• Marianne (9/5): Schitterend verblijf in hotel Penaga. - De kamer in hotel Penaga was buitengewoon qua grootte en inrichting. Het hotel is in een goed onderhoudeb historisch pand gevenstigd en dat zagen we tor in her kleinste detail terug. Fijne beddebln ook en zeer goed sanitair. In een woord prachtig. De locatie vam het hotel is gunstig tov de historische bonnenstad. Minpunt was alleen dat het hotel aan een druk kruispunt is gevestigd.
• Marcin (10/5): -
• Hisashi (6/5): …微妙 - スタッフさんの対応が親切でよかった 道路沿いで車の音が気になった、朝食やドリンクの種類がもう少しあればよかった
• Aidan (6/5): Great location, but bring earplugs.. and an extra fan - Aesthetic very pleasing. Great location for going around Georgetown A.C did not work very well, even on turbo mode 16°C. Room very hot. Also not hotels fault due to time of the year but fireworks going off in the street right outside room until 3am was not ideal
• Cindy (7/5): Nice heritage hotel in a good location - The hotel location was good. Walking distance to many attractions. The decorations were amazing. The room was a bit ran down. No exhaust fan in the bathroom/toilet. Cannot access to the Balcony. Breakfast was average.
• YEONG KOON (4/5): Would choose a 5 star hotel to stay the next trip - Location Room was not clean throughout my 4D3N stay and I have to call the front desk to get the towels change every single day that we stay
• Aaron (10/5): -
• Rehvan (9/5): -
• James Tancw (6/5): - If u like some old house building, this is quite nice, location is super, but facilities is quite old as well as the door at the cottage terrace, room little bit too dark. Staff n service is 5 stars. Breakfast below average compare to most same grade hotel.
• James Tancw (5/5): - staff nice, helpful n fast service respond. location super. room too dark, breakfast below same grade hotel standard, furniture not well/not maintain.
• Natalia (8/5): -
• Grant (8/5): -
• Alexandra (8/5): - Fantastisk beliggenhed Synes at personalet var lidt sur hele vejen igennem
• Natalia (8/5): - У нас было забронировано 2 номера одинаковой категории с балконом. Один номер был супер: просторный, с большим балконом на улицу, красивая мебель, просторная ванная с душевой кабиной и джакузи. Другой номер был меньше, с маленьким балконом, на котором стояло еще 2 кондиционера, которые постоянно тарахтели, т.е. постоять спокойно на балконе или оставить дверь открытой было невозможно. Еще в номере постоянно не работал замок на двери, пахло из ресторана едой и по заселению сильно тарахтел кондиционер, но его сразу починили. По сравнению со вторым номером этот просто полное разочарование. Но отель конечно в общем очень колоритный, мебель как из антикварного салона, номер тот что с балконом на улицу ну оооочень понравился. Вот такие неоднозначные впечатления. Завтраки были скудноваты, но в общем поесть нормально можно, просто без разнообразия.
• SOOJEONG (9/5): - 가장 좋았던 점은 직원분들이 정말 친절하고 잘 도와줘서 지내는 동안 불편함 없이 잘 지냈습니다. 방 컨디션 좋고 넓고, 깨끗하고 좋았습니다. 조식은 평타이고, 숙소 근처에 바로 편의점있어서 좋았습니다. 모기가 좀 있긴했었는데 직원분한테 말하니까 바로 모기향 주셔서 해결했어요. 관광지(벽화거리) 도보 15-20분정도 걸렸던거같습니다.
• Rowena (9/5): Our stay was wonderful except for the internet. - The hotel was walking distance to tourist sites and lots of restaurants and cafes nearby. Our room was large and beautiful. The staff were nice and helpful. The breakfast buffet was good. The only problem we encountered was the very slow internet even in the early hrs. of the day. I have to go to the lobby in order to have a good connection. Our room was on Level 1, #11.
• Amy (10/5): - Great location for seeing all the sights of Georgetown and well worth the money for the size of the room! Nothing
• Enrico G. (8/5): Ottimo hotel di sapore coloniale vicino al centro - Posizione centrale ma non nella confusione Bagno un po’ vecchio e poca acqua calda
• Mika (5/5): -
• Dr. Nik Ahmad Sufian (9/5): -
• Michaela (8/5): Charmantes historisches Hotel - Ein früher Check in war unproblematisch und das Personal war sehr freundlich. Es gab ein ehrliches Frühstück (für jeden etwas dabei), um in den Tag zu starten. Da unser Zimmer direkt zur Hauptstraße ausgerichtet war, waren die Straßengeräusche sehr present. Die Lage des Hotel ist aber dennoch prima um die interessantesten Spots zu erreichen.
• Katja (7/5): Enjoyable stay, but next time would choose a morw quiet room witj proper air con. - If you are looking for an experience this place is for you. Elegant house. We stayed in a terrace house. Good location, close to george town. Air con was not suffucient enough in early Match temperatures. As well if you are looking for quiet room, terrace house is not for you.
• Sonia (8/5): Historic building vibe was great. - Location. The decor and artworks. Decent checkout time. There was a lift to all floors. Rooms weren’t serviced every day. Normally I don’t mind this, but there just wasn’t enough of anything for 3 days. Only two towels (thin), two each of tea bags and coffee. Toilet roll ran out on third morning ( the box of tissues filled the gap).
• Nurul Atiqah (9/5): - Unique hotel with blend of heritage and modern touch. Location is perfect to walk around attractive place in Georgetown. The family room is huge and comfortable for large family
• Jean Noel (7/5): Very pleasant stay but staff could have been more accommodating - Superb old timey hotel building, the room decor is traditional, with antique furnitures, but facilities have been brought up to modern standards which makes for a very pleasant stay overall Room advertised for 2 double beds and a sofa bed, sleeps 5. But the sofa bed is not usable for sleeping, so we had to request for an additional mattress.
• JUNKO (5/5): 街中の滞在 - 伝統的な家具と革新的な絵画が美しく、興味深かった。 通りに面した角部屋だったためか、かなりうるさかった。
• Kok (6/5): -
• Claudia Milena (10/5): - The hotel was beautiful! the room was exactly as it shows in the pictures. The bed was big and comfy, the bathroom and bath was great, clean as well. The staff and people around was always friendly. The breakfast was delicious. The location is near all the good spots of George town, you can get there walking easily. We loved our stay here, we'd love to come back someday again! No bad comments at all.
• Sergey (6/5): - На фото отель показан как стилизованнфй под ретро. На самом деле он просто старый. Ему давно нужен ремонт. Все максимально изношено и неаккуратно. Фу!
• Irina (10/5): От души рекомендую этот отель! - Очень аутентичный интерьер. Нам хотелось увидеть исторические места в городе, а получилось еще и окунуться в пространство антикварной мебели и предметов быта. Понравилось все в номере - просторно, большой балкон, много мест хранения, хороший утюг, белоснежное гладкое белье, новые полотенца, жалюзи на окнах и ставни деревянные складные. Атмосферно для этого города. Ресторан тоже в стиле Джоржтауна. Даже тарелки антикварные. Разные все. красивые - ручная работа. Я даже спросила- можно ли где такие купить. Очень чисто. Кормили вкусно! Кофе зерновой - для нас это важно. Вообще отель отделан, украшен и функционирует с любовью. За что огромная благодарность хозяевам и персоналу! Вспоминаю его с трепетом. За 27 дней путешествия у нас было 6 отелей. Этот самый запоминающийся! Мы попросили поменять матрас- был продавленный в середине. Нам поменяли номер на более комфортабельный. Там матрас был шикарный. Большое спасибо сотрудникам ресепшен!
• Dennis (10/5): Old charm elegance - We had the transfer room, nice big suite. Very central to Georgetown and walking distance to shore and markets.
• Elyssa (9/5): Huge room in an amazing location. Family was very comfortable and easy to explore local area. - Very happy with room, location and buffet breakfast. I hoped the gym would be more modern and with more equipment. Buffet breakfast could get a bit repetitive if you are staying for any length of time. Staff had limited knowledge of local attractions and were unable to offer their personal views on things families would like to see and do. Some personal recommendations would have been welcomed. I good tourist bump of Georgetown much needed, things like night market locations.
• Nuri (10/5): -
• Yi Liang (1/5): Unhygienic and poorly maintained - Nothing much. Upon checking in to our 2-storey unit, we were shocked to discover water dripping from the second-floor toilet onto the ground-floor sofa. The sofa was wet and completely unusable. We were seriously concerned about maintenance and hygiene. When we attempted to use the sofa bed, it was in an appalling condition. The cushion was so excessively worn and soft that anyone sitting on it would sink almost to the floor. It was entirely unsuitable and unsafe for sleeping. As a direct result of this, we were forced to request an additional bed, for which the hotel charged us RM150 for three nights. Unfortunately, this “solution” was equally unacceptable. The mattress was covered in black stains, the mattress itself was severely worn, the mattress cover had a very large visible stain, and two pillowcase covers were also stained. This severe lack of cleanliness was absolutely disgusting and far below any reasonable hospitality standard. Because of the filthy conditions I could hardly sleep that night. The room was filled with mosquitoes, which repeatedly bit my 5-year-old child throughout the night. We checked out the very next morning, after only one night. The hotel refused give us a full refund for our unused nights.
• Lye (8/5): -
• Yuk Hang (10/5): -
• Zanaria (8/5): -
• Mouhamed (9/5): -
• Etienne (3/5): - Pas grand chose. Chambre très bruyante à cause de la proximité d‘appareils technique dans la pièce à côté. Climatisation désuète, bruyante également. Petit déjeuner médiocre, personnel peu serviable. Emplacement OK. Grosse artère passante juste devant l’hôtel. Rapport qualité prix
• nur diana (9/5): - The place is very nice. Clean.
• Pei Sin (8/5): -
• ho (8/5): -
• Yuzila (9/5): -
• Bushra (7/5): -
• Manar (8/5): Not too bad overall. - Loved the vibe and the location The mosquito's and the lack of lighting in the hotel. Also the mattresses were so hard and sunken in the middle and the pillows were very high and hard. Ended up with lots of knots in our backs. The onsuit had glass windows, and unlockable doors. The doors had holes in the top half. No privacy at all in the bathroom which was uncomfortable.
• Hajar (8/5): Très spacieux - Très spacieux ! Une maison rien que pour nous avec 3 SDB ! Les chambres, confort de la literie. Le sol du bas pas très propre Pas de vue La baignoire ne fonctionne pas Le petit déjeuné essentiellement salé
• Zias (1/5): The worst experience - It was a really bad experience I ever experienced in my hall life. The staff were very rude. When I arrived no one helped me to take my luggages , I took them to my room by myself. The smell was very bad in the lobby and room . I did check in after 5 minutes I did check out and left immediately. By the way even the staff did not asked me why u want to make check out . They really don’t care about their customers. Anyhow that was too bad . The WiFi is very poor and weakness, I swear I couldn’t connect to the Wifi from my room when I went down to see with the reception staff they asked me to connect from the lobby . Can you imagine that !!! Nothing
• Janet (10/5): Excellent and way better than my expectation. - I like the building which was kept in good condition. Whole house is comfortable and spacious. Plus point is the jacuzzi and my family members love it.
• Mathew (9/5): - Jaccuzi, Rossi italian restaurant, theold charm and character No car park
• RAVI (7/5): - Heritage hotel with nice paintings .Recollect the childhood memories of interior . Bit congested I feel so . Location is excellent and it near to most of the attractions . Breakfast - very limited options .
• Mageswaran (9/5): Location was just perfect for us to move around. - Location. Zero. Parking spot for hotel guest
• Niamh (8/5): - Beautiful hotel with antique Chinese furnishings and decor, this gave the hotel a distinct character which reflects the history of the city. It was very clean and the room was huge, and staff were very helpful. Great location to walk or take a short taxi to many of the main tourist destinations. It had very poor wifi signal
• Shariefah Alanni (5/5): - Free netflix and disney plus The cleanliness of the bathroom and toilets were not up to standard for any accomodation. Air conditioning needed to be cooler for such a warm environment.
• Nick (7/5): The price is cheap and the location is excellent . If you’re looking for 5 star this isn’t your place . It’s a little bi - The location is excellent as is the price The 3 bedrooms are air conditioned but the rest of the house wasn’t . There was meant to be a sofa bed but it was available so I had to pay 50MYR a day for a mattress
• Nick (8/5): -
• Kaley (7/5): Worth it if you like art, otherwise it’s not worth the price - Cool art and stuff in the hotel, staff was good and the location is great Beds were not great for the price, the gym is rundown and the layout of the room was very bad, breakfast wasn’t very good
• Azra (6/5): -
• chee fei (9/5): - Design and comfortable. Receiption and staffs are friendly Jacuzzi have water leak
• Simon (1/5): Disappointed - cannot recommend. - Nothing really. Situated across the street from a noisy motorcycle repair shop - fine if you like the sound of an angle grinder. Heavy traffic outside the property most hours of the day and night. Very unsafe to walk on foot, what with cars, motorbikes whizzing past, and drains to avoid falling into. The room was a let-down… TV didn’t work. Bathroom had seen better days - smelly, silicone seal around the wash basin had mold in it. Towel rack hanging off the wall, peeling paint in the bathroom - not nice. Not what we expected - we have stayed at some lovely properties in Penang, this wasn’t one of them.
• Susan (8/5): -
• Kinga (8/5): - Szoba mérete, berendezés, felszereltseg. A hotel lokacioja. A staff is kiválóan végezte a munkáját. Nagyon kedves volt mindenki. Az ágyak kényelmesek. Szegényes reggeli, a zöldség és gyümölcs ízetlen és sosem volt friss igazán. Az ablakokat nem lehetett kinyitni, így a friss levegő sem volt adott, hiába a levegőztető rendszer. A hűtőt ki kellett minden éjszakára húzni, mert olyan hangos volt a motor. A villanykapcsolók és konnektorok elhelyezkedése kényelmetlenül lett megoldva. Az edzoterem szegényesen felszerelt.
• James (9/5): - Love the interiors of the hotel with great furniture in the rooms. Will definitely be back!
• Izyani (9/5): Amazing stay - Amazing stay — We had the entire 2-storey house to ourselves — Very spacious 3 bedrooms, 3 bathrooms, and a large living area. Excellent value for money. Highly recommended. Would definitely stay again!
• Frederick (4/5): Not recommended - Very disappointing Very limited Unfriendly staff The catering /breakfast/restaurant staff need to be friendly and kind. Breakfast options should include cereals and other warm western meal choices. The photos on website & Google should represent reality. The so called great room with more space and lounge was in a pokie tiny entry that the lounge was in a terrible spot too close to tv that you have to be uncomfortable crinkling your neck to watch the TV. The couch was tiny and extremely Uncomfortable with wire coming through. Toilet kept breaking, had to remove the cistern lid every time to flush. The shower recess was disgustingly filthy with the door hanging off at one end, totally unsafe. The whole Place and room are extremely dusty & grotty. Carpet mats were disgustingly dirty. Everything was dirty needs a huge steam clean after a huge dust & polish.
• Mounir (9/5): - petit dej, parfait très bon emplacement la literie qui commence à fatiguer
• Fong Yee (5/5): Convenient location, rooms with heritage appeal, but facilities & hotel management could be better. - We liked the location of Penaga as it was convenient for getting around Georgetown. We also liked the heritage look of the Clarke Terrace and rooms. We found the lack of parking inconvenient. Both bathrooms were upstairs, so the elderly found it hard to access bathrooms. The kitchen had inadequate plates or bowls, which meant it was effectively challenging to use the kitchen properly. Inadequate towels provided to us (towel quality was not great, they were not very absorbent towels). Lack of AC downstairs, only fan. The roof / ceiling was leaking from AC condenser, and when there was a major downpour of rain, the leak was greater and unfortunately, the leak was on the staircase which made it very dangerous and hazardous location. When we showered in the main shower, another 2nd leak sprang in the ceiling of the living room, which wet the floors and the sofa (causing my child to slip & hit her head). When we brought the issue to the attention of the reception, we realised that it was actually a known issue which suggests that hotel management ignored rectification in the past.
• Fui Ming (7/5): - 喜欢复古酒店 浴缸太久没开，一大开水很多红红色的小虫跑出来，吓到不敢冲凉。
• Jason J (9/5): We enjoyed our stay in this historic property and appreciated the friendly and helpful staff who are always ready to hel - We loved our Transit suite. It was spacious and had authentic character and appeal. It was generally quiet and cool for sleeping thanks to the AC and ceiling fans. We also had a lovely jetted soaker tub. The bedding could be improved and the bed is too hard. Also, the grounds are surprisingly neglected. They need a complete landscaping improvement. It’s a shame because it really diminishes the appearance of this historic property.
• Zack (5/5): - Location and spacious for large families 1. A/C was really bad, warm air. 2. Bathroom floor looks dirty 3. Hot water lasted for 2 ppl showering
• Aditya (10/5): -
• Aditya (10/5): -

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