Sitia Beach City Resort & Spa

Location: Karamali Avenue, Sitia, Crete Island, 72300, Sitia, GR

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Instructions: To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property.

Amenities & Facilities

• Free breakfast
• Meeting rooms
• Full-service spa
• Express check-out
• Arcade/game room
• Free WiFi
• 24-hour front desk
• Terrace
• Garden
• Luggage storage
• Express check-in/check-out
• Sauna
• Wheelchair accessible
• Steam room
• Elevator
• Supervised childcare/activities
• Gift shops or newsstand
• Conference space
• Bicycle rentals nearby
• Hiking/biking trails nearby
• Television in common areas
• Arcade/game room
• Scooter/moped rentals nearby
• Library
• Free breakfast
• Safe-deposit box at front desk
• Multilingual staff
• Express check-out
• Mountain biking nearby
• Full-service spa
• Meeting rooms
• Smoke-free property
• Wedding services
• Express check-in
• Use of nearby fitness center (discount)
• Pool umbrellas
• Grocery/convenience store
• Tours/ticket assistance
• Wheelchair accessible parking
• Conference center
• Snack bar/deli
• Basketball on site
• Playground on site
• Volleyball on site
• Free self parking
• Computer station
• Airport transportation - pickup (surcharge)
• Beach umbrellas
• Beach sun loungers
• Pool sun loungers
• Beach towels
• Beach volleyball on site
• Free buffet breakfast
• Safari nearby
• Cave exploring/spelunking nearby
• Reception hall
• Wheelchair-accessible van parking
• Wheelchair-accessible pool
• Wheelchair-accessible on-site restaurant
• Well-lit path to entrance

Rooms Available

• Family Room

  1 Double Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

  377-sq-foot soundproofed room, furnished balcony/patio with garden views

  
  

  Layout - Bedroom

  Internet - Free WiFi

  Entertainment - LED television with satellite channels

  Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers

  Practical - Safe, desk, and phone; cribs (free) available on request

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 4 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Safety deposit box
  • Telephone
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Private bathroom
  • Slippers
  • Satellite channels
  • Electric kettle
  • Room service (limited hours)
  • Daily housekeeping
  • Free Local calls
  • Blackout drapes/curtains
  • Free WiFi
  • Furnished balcony or patio
  • Free cribs/infant beds
  • Bedsheets provided

• Suite with Sea View

  1 Double Bed and 1 Double Sofa Bed

  377-sq-foot soundproofed room, furnished balcony/patio with sea and city views

  
  

  Layout - Bedroom

  Internet - Free WiFi

  Entertainment - LED television with satellite channels

  Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers

  Practical - Safe, desk, and phone; cribs (free) available on request

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 4 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Safety deposit box
  • Telephone
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Private bathroom
  • Slippers
  • Satellite channels
  • Electric kettle
  • Room service (limited hours)
  • Daily housekeeping
  • Free Local calls
  • Blackout drapes/curtains
  • Free WiFi
  • Furnished balcony or patio
  • Free cribs/infant beds
  • Bedsheets provided

• Maisonette Two-Bedroom with Pool View

  1 Double Bed and 2 Twin Beds

  323-sq-foot soundproofed room, furnished balcony/patio with garden views

  
  

  Layout - Bedroom

  Internet - Free WiFi

  Entertainment - LED television with satellite channels

  Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers

  Practical - Safe, desk, and phone; cribs (free) available on request

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Safety deposit box
  • Telephone
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Private bathroom
  • Slippers
  • Satellite channels
  • Electric kettle
  • Room service (limited hours)
  • Daily housekeeping
  • Free Local calls
  • Blackout drapes/curtains
  • Free WiFi
  • Furnished balcony or patio
  • Free cribs/infant beds
  • Bedsheets provided

• Economy Room

  1 Double Bed or 2 Twin Beds

  Furnished balcony/patio with garden views

  
  

  Internet - Free WiFi

  Entertainment - LED television with satellite channels

  Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, bathrobes, slippers, and free toiletries

  Practical - Safe, desk, and phone; free cribs/infant beds available on request

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Accessibility - Wheelchair accessible

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Safety deposit box
  • Telephone
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Private bathroom
  • Slippers
  • Satellite channels
  • Electric kettle
  • Room service (limited hours)
  • Wheelchair accessible
  • Daily housekeeping
  • Free Local calls
  • Blackout drapes/curtains
  • Free WiFi
  • Furnished balcony or patio
  • Free cribs/infant beds
  • Bedsheets provided

• Double or Twin Room with Sea View

  1 Double Bed OR 1 Twin Bed

  237-sq-foot soundproofed room, furnished balcony/patio with sea views

  
  

  Internet - Free WiFi

  Entertainment - LED television with satellite channels

  Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers

  Practical - Safe, desk, and phone; cribs (free) available on request

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Safety deposit box
  • Telephone
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Private bathroom
  • Slippers
  • Satellite channels
  • Electric kettle
  • Room service (limited hours)
  • Daily housekeeping
  • Free Local calls
  • Blackout drapes/curtains
  • Free WiFi
  • Furnished balcony or patio
  • Free cribs/infant beds
  • Bedsheets provided

• Double or Twin Room with Garden View

  1 Double Bed and 1 Twin Bed

  237-sq-foot soundproofed room, furnished balcony/patio with garden views

  
  

  Internet - Free WiFi

  Entertainment - LED television with satellite channels

  Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers

  Practical - Safe, desk, and phone; cribs (free) available on request

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Accessibility - Low-height bed

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Safety deposit box
  • Telephone
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Private bathroom
  • Slippers
  • Satellite channels
  • Electric kettle
  • Room service (limited hours)
  • Wheelchair accessible
  • Daily housekeeping
  • Free Local calls
  • Blackout drapes/curtains
  • Free WiFi
  • Furnished balcony or patio
  • Free cribs/infant beds
  • Bedsheets provided
  • Low-height bed
  • Wheelchair-width doorways

Guest Reviews

• kawidd (8/5): Ok hotel needing updating but the breakfast experience is a minus for us. - We stayed here for 3 nights after serving as guides in other parts of Crete for 12 days. This was supposed to be our post work relaxation. The drive to Sitia from Heraklion is uneventful and not difficult albeit narrower and windier roads when nearer Sitia. It is a very nice small city. The hotel is at the far end of the beach area that is down from the town. It would be the southeastern edge of the town. There is ample parking which is a big plus as parking with many smaller hotels closer to the town is limited. The check-in process was easy and they had a room for us a bit earlier than the check-im time, which was very nice. The room is small but not less than typical Greek standard. We had a nice balcony overlooking the ocean to our left and the hotel structure to our right. The view isn’t bad at all. The balcony also has racks for hanging clothes to dry. The bed was comfortable but storage is quite limited due to the small size of the room. We made it work. The decor and furniture is on the old and outdated side. The bathroom is very small and a bit tight to get in and out of the shower. I would say the cleanliness if at the B level which means ok but not top notch. The hallway out of the room is semi outdoors. The lifts are good and the stairs are wide and well equipped with rails. The public areas and bar areas are good. I get the sense that many guests here are for the beach and don’t leave. They have an all-inclusive package with food and drinks. The breakfast area is huge and quite crowded even though we were there in October. The guests seem frantic and not always courteous. There is an unpleasant atmosphere of fighting to get everything. There is always a line to the espresso and cappuccino machine which do make passable coffees. I do dislike the crowdedness and the intense atmosphere for breakfast. There is nothing idyllic about it. The restaurant offered ala carte service but only with a three-day ahead reservation. It is in the same space as their nightly theme buffet (which I think will be dreadful). Strange that such a kitchen cannot offer nightly ala carte menu. Again, I think most of the guests just eat whatever is in the buffet. We didn’t try it as my buffet experience at resort hotels in Greece has not been good. This hotel is primarily occupied by German and French tourists. I saw not a single American. Perhaps Sitia is too far off the beaten track as we saw virtually no Americans elsewhere in the region of eastern Crete. The hotel is only 5-10 minted from the center of the city with many great dining options. I would certainly recommend that. If you have a car, I would recommend visiting Toplou Monastery, a couple of archeological sites and the Vai Palm Forest.
• wolfhele (10/5): Excellent service, very clean, the food was great. Also great location. - We had great 2 weeks holiday at this hotel. It was very clean and we had a quiet room overlooking the back, the tennis court. It was important for us to have a quiet room, coming from London where its always noisy, we wanted a room away from other people. We had to ask for a quiet room and we got it and it was just so peaceful, just what we needed. The food was excellent. And I am celiac/gluten issues, so I have to be careful. But the Maitre'D Aggelika was so good and every day explained to me what I could eat. I really appreciated this attention to detail. Thank you to Aggelika! The hotel is located close to the town, and so in the evening, after a large and delicious meal, we would stroll through the lit streets of the town. All in all, we had a great holiday and will come again.
• Luminita_Alexandru (10/5): Top recommended place to stay in east Crete - The hotel provided an exceptional experience. Its prime location, with direct access to a private beach across a small street, coupled with spacious accommodations, contributed to a positive stay. Notably, the culinary offerings were outstanding, featuring themed dinners with diverse and flavorful options. Restaurant service was commendable. The only area for improvement would be the housekeeping's attention to glassware cleanliness. Overall, our experience was highly favorable, and we offer a strong recommendation. A short drive away, Vai beach offers a natural spectacle of palm trees and clear waters. Sitia village is also worth a visit.
• SEBASTIEN (10/5): - Grand hôtel très propre, tous les équipements sont sur place. Chambre confortable et très propre. Petit déjeuner et repas sous forme de buffet varié et qualitatif Plage et centre ville à proximité.
• 877MichelleH (10/5): Nice hotel and everything - A lovely hotel, nice amenities and location. We went there in Oct 2024. The food had a nice variety and the hotel was clean and professional. Would definitely recommend. Sitia is a very quiet place, and it is a long drive from Heraklion airport (we hired a car, we had quotes for €250 per way just to get to the hotel!)
• ruthhJ5352JZ (2/5): Confirmed reservation cancelled by hotel 10 days prior to arrival leaving us in a bind. - Do not make a reservation at his hotel unless you enjoy bad customer service and stress!!! I reserved 3 rooms in December, 2024 for our stay in September 2025. All 3 rooms were confirmed and guaranteed by my credit card. Today, 10 days before check-in, the hotel e-mailed that they had canceled our rooms. I called the hotel only to be told that I had to e-mail reservations. Reservations explained that this was a tech problem and that their monthly system check had revealed that the rooms had been sold to us in December when they truly were not available. I questioned "monthly system check" since the January, February, March, April, May, June, July and August checks did not reveal an issue. It's interesting, however, that their system lists one of our rooms at a price over double what we were paying. The hotel has been no help in finding an alternate comparable booking. I'm left to clean up their mistake while preparing for my son's wedding in 4 days. Do not stay here unless you enjoy gambling with your family's vacation. Is the reservation going to be canceled last minute? Who know?
• Joseph Ardell (10/5): - Great place to stay!
• Neo (10/5): The best in Sitia - Very welcoming Son and Mother host, amazing view , fantastic facility and extremely clean, all round great place to stay. I would strongly recommend staying here if you come to Sitia
• Edwin (6/5): - Very unfriendly for non France people, although everyone speaks good English, everything is France orientated
• Explore40084263402 (6/5): not a 5* - hotel + great location + staff seems nice + they do have a gym BUT coz its so small u need to make a reservation first and the gym equipment is only for very beginner, no heavy weights - too small for that many ppl we had a trouble finding just 2 sunbeds for our self, the main pool and beach was all full - only one bar open at the time by the pool area If you r at the beach u will either have to cross the bussy road or walk thru the beach so you are most likely to spill something on yourself - they say that if you leave your stuff on sunbeds for more than 30 mins without you being around, everything will be removed and the towels will be taken so they can charge you 30€ - the crew was always announcing thing in a french and then in english, when does it says that this is french favour hotel? room + air conditioner + 2 free bottles of water + u can open the door just with your hotel bracelet so u don't have to carry any card or key around - have to pay 15€ for safe to work - stains on bedsheets - so small than u will have a hard time to open bigger luggage on the floor - they change towels only once after 4 days beach + sea is great for swimming + mostly clean - on the pictures they are selling you wide beach with sand but in reality it's very small beach with many many rocks food + plenty of frensh fruit - variety of meat and desserts is lacking - plant taste so u get bored very easily We skipped 3 dinners coz there was just nothing appealing and went to restaurants close by drinks + the cocktails you pay for are great But there is much better place close by that charges 8-9€, in the hotel they change you from 8-12€ - juice is disgusting and too sweet - if I want water for free u either have to take their 0,3 cup with you or u need to have your own bottle they can fill up
• annabN5865LP (2/5): Disappointing Stay – Far from a 5-Star Experience - Unfortunately, this hotel fell well short of our expectations. While it claims to be a 5-star property, the experience we had was closer to a lower-end 3-star hotel – and even that may be generous. Our room looked decent at first glance, but it didn’t take long to notice the worn-out bathroom, chipped tiles, and dirty walls. Basic toiletries were missing – only one generic all-purpose product was provided, which felt more appropriate for school dorms. After raising our concerns, the hotel eventually supplied alternatives, but items like cotton pads, swabs, and sanitary bags were not replenished during our stay. Borrowing a towel requires filling out a form, and if it’s lost, you’re charged €30 – an amount not justified by the towel quality. The restaurant promotes fresh buffet dining, but in reality, most meals were reheated or oven-warmed processed foods. Coffee was only available from a machine – with powdered milk for cappuccino – it tasted very poor, especially for a hotel of this category. The nearby bus station had better coffee, which says a lot. Food in general was disappointing: eggs with a strange texture, canned beans, overly sweet pastries, dried-out cheese, unappealing cold cuts, hard rice, dry fish, and chicken with unexpected bones. The only consistent highlight was the fresh fruit and vegetables – particularly the kiwi. Drinking water is available at the bar, which often meant long waits. We recommend bringing your own. The massage experience was equally disappointing. Staff were reluctant to accommodate a cancellation due to illness and seemed more focused on making the sale than customer care. Only after firm insistence was a refund granted. The wellness staff also walked the beach daily, actively trying to sell treatments while guests were relaxing – which felt intrusive. Other issues: noisy surroundings (from the street, hallways, and neighboring rooms), outdated furnishings, stained cups and glasses, and towels full of lint. I even had the unfortunate experience of getting stuck in the elevator. One morning, there was no running water (thankfully resolved quickly). The elevator doors squeaked loudly throughout the night – despite maintenance staff being present, no repairs were made. The beach is also more rocky than sandy, unlike what the hotel advertises. While we could have overlooked one or two of these things, the combination of all these issues made the stay quite frustrating – and certainly not worthy of a 5-star label. I would only recommend this hotel to travelers who aren’t concerned with food or service quality and who are satisfied with the bare minimum. We were expecting peace and comfort in line with a true 5-star, or at least a solid 4-star experience, especially since this was our honeymoon. Sadly, we left disappointed. The one saving grace was the hospitality we encountered in the local restaurants – the Cretan people were incredibly warm and welcoming. It’s worth venturing beyond the resort to experience the real spirit of the area.
• EmilyR27 (6/5): Not for the English - We have just come back from a 10 night stay here with 4 adults. The hotel is very nice right on the beach and next to the lovely town which has many restaurants to try. If you are English do not go to this hotel as you will be the only English there! This is definitely not a 5 star hotel. The hotel staff are all friendly but the accommodation is quite basic and the food quite monotonous and not a huge choice. The four pools are a plus though and the beach is just in front of the hotel which is beautiful but very stony. The hotel does not cater for English at all so would definitely not recommend going here if you are English. We were the only English in the hotel and the animation team could not be bothered with us at all and catered only for the French with all the activities being in French only. They take over the hotel and you cannot get away from it!! This is very poor as we had paid for our holiday too but were excluded from all the activities as they were all given in French. Sitia town is very nice, but a 2-3 hour transfer from Heraklion airport. Would recommend Sitia as a resort but not the hotel for English guests.
• LadiikB (2/5): - I'd give it a 4/5 rating if they didn't make themselves out to be something they're not. Definitely the quality of service and especially the food is not up to a 5* hotel. Most of the meals are cheap semi-finished products with no idea and with the average taste of a factory canteen that you buy in Lidl. They don't even offer coffee for breakfast and you can only have the one from the vending machine, which makes worse coffee than the average coffee machine you have at home. Most of the drinks, especially the all inclusive ones are post mixes and taste like chemicals. Drinks are amateurishly prepared and taste like sugar with alcohol. Expect to be sick to your stomach the next day. Accommodation overlooking the garden includes a daily wake-up call in the form of a garbage truck at 7am. Don't expect any trust or decency. You will have to fill out paperwork even to get towels, like some kind of thieves. You have to wear an annoying bracelet on your arm like some sort of collared dog for the duration of your stay. You won't feel any more comfortable than you do at home. It's an average 3* at most.
• ninonm384 (10/5): - À perfect massage of the back ,the arms and the neck . It is the best spa in sitia ! I am very relaxed and Good now !Thank you popi !
• 742nelav (10/5): Awesome experience - Everything was perfect. I really enjoyed it. Eleni is 100%professional. Everyone is so nice. Thank you for your kindness.
• Q4708TXjaceks (10/5): Nice hotel - Very nice hotel. Small but in the city so you can awans go for a walk. There is not bigos variety of the food but it is tasty. They have nice SPA. I can especially recomend terapist Popi. The only disadventage is lack of water in the room. You have to buy it yorself.
• Djmibizafr (10/5): - Great location near the city. 3-4 minutes walking distance to the center. Next to the beach. Very peacefull and relaxing. Nice and clean rooms. Great food and friendly staff
• zaxoszogra (10/5): An amazing all inclusive experience - Amazing all inclusive hotel with lots of facilities good food and very friendly staff. The best part though was the spa! Stefan and Popi gave as an amazing relaxing experience!! We will definitely come back and visit the spa as soon as possible!
• Harry (10/5): - A wonderful hotel. Great staff. The location and grounds are lovely. Pools are so perfectly maintained with plenty of sun chairs. We used the fitness center, which you can reserve. It has everything you need for a good workout. Seafront restaurants are a short walk away. The Cretan House was our favorite. Right on the harbor with impressive food. Also liked the easy parking. If you drive in Crete you know what that means. Our 4 night stay was a highlight of our 6 week trip around Crete. Highly recommend.
• adrianbM9607AF (8/5): Relax in style in atmospheric Sitia, Crete. - A stylish French-owned resort just across the road from the beach, and only a ten-minute stroll into Sitia's foreshore with its many restaurants. Accommodation and facilities were top notch, with the bar near the pool being a great place for relaxation. The only let-down was the buffet-style evening meal. A five-star resort should have a restaurant with an a la carte menu (this may be provided in high season?).
• BlodwenSouthWales (10/5): Marvellous Sitia Beach Hotel and Spa - Sitia Beach is probably the most picturesque hotel we have ever stayed at. All staff at the hotel are so friendly and helpful; plenty of selection at the restaurant; easy walk along seafront to the town. We asked to be moved to a sea view room and this was accommodated quickly by the lovely receptionists. A special shout out to Stephanos for a very effective neck/back massage at the spa😀
• lgreen169 (10/5): Lovely hotel & great spa - Great stay - lovely hotel and staff. Visit to spa was excellent. Debbie was helpful in presenting treatments and Stefanos delivered a great massage. Clean rooms and pleasant atmosphere. Service always friendly and quick at the bars. Good variety and quality of food.
• juliamL910LU (10/5): Very good massage - In the hotel’s spa, I received a massage that truly relaxed me. Every movement was perfectly executed, and I could feel all my tension melting away. It was a genuine moment of well-being and serenity. I highly recommend this relaxing experience.
• X5020DEjanl (10/5): Relaxing Massage - The treatements start by you having a shower and beeing able to go inside two saunas for 1/2h to wind down. The staff is very friendly and the ambient very relaxing. The massage was done by stehpano ( I hope I spelled the name right) and it was also very good and relaxing, he adjusts the pressure however you like and makes sure that everything is good for you.
• Corinne (6/5): - Ottima posizione a due passi dal centro di Sitia. Camere pulite ma con il bagno un po’ piccolo. Colazione nella media. Per un 5 stelle mi aspetto qualcosa di più.
• Sascha (8/5): - Positiv: Besonders hervorheben möchten wir das leckere und abwechslungsreiche Essen sowie das freundliche Personal. Wir haben uns stets wohl gefühlt. Das Zimmer verfügt über einen großen Fernseher, Kühlschrank und Wasserkocher. Es wurde regelmäßig gereinigt. Wir haben immer direkt am Hotel einen Parkplatz gefunden. Negativ: Der Einstieg in die Dusche ist auch für uns schlanke Menschen recht schmal. Bei Ankunft hatten wir ca. 30 Mücken im Zimmer. Da wurde wohl bei der Reinigung die Tür offen stehen gelassen. Es gab im Bad Handtuchhaken, aber leider keine Schlaufen an den Handtüchern. Fazit: Alles in allem hatten wir trotz dieser Kleinigkeiten einen super Aufenthalt in dem Hotel.
• nielsvorum (10/5): Great place to be - Lovely location - Great staff - Close to beach and city - Nice rooms - Greek Song event - Clean and top service
• Lineholiday (8/5): holiday - Niceholiday place. the staff was very friendly and the services good. The pool areas was good, not too many people. and no noise . the food at the buffet was a little boring, but okay.
• radiong2024 (4/5): Very disappointed - Why poor? The hotel claims that it is a 5 star hotel, in reality the convenience is not of a 5 star hotel.. more like 3 star hotel.. There is now soap, shampoo and conditioner instead there is a dispenser that dispenses a substance that makes a little foam and has a bad smell not even like the cheapest shampoo that is out in the market. The air co unit is right in your face on the side of the bed, so practically you cannot sleep with it on because its wind is directly in you. The shower and toilet located in a sub floor of the family room which is kind of a cringe Ordered a room with a sea view like the pictures, instead got a room to the back yard. No basic toiletry. When walking in the evening from the room to the main pool there is an awful smell of sewage and dead animals which is not pleasant The entertainment in the evening is more focused for french people and not in general for all of the visitors which is a discrimination and un ethical A lot of mosquitos because its near a still water stream (which makes it a deadly evening outside) Such a nice picturesque town, too bad that the hotel is not as it portrays to be.
• Eleniii111 (10/5): Great place - Great place for a little getaway walking distance to shops and dining in the city centre and a great base to explore eastern Crete from.
• 955elpidag (10/5): Best hotel ever !! - Best service we have ever had. Friendly nice stuff. Best experience ever. Great food variation. Kids friendly. Big clean rooms. Great spa experience. Everything was great. Nothing bad to comment. We will definitely visit again. Thank you for everything!
• CORINNE (10/5): - Personnel très attentif . Un grand merci à Maria de l’accueil et pour sa gentillesse Hôtel très bien placé Plage un peu étroite mais c’est parfait Plusieurs piscines Environnement sympa avec restos et bars et commerces
• Antonella (10/5): - Ho sggiornato 8 notti in questa struttura. I servizi offerti sono di ottima qualità. Piscine pulite, la più grande èservita da un pool-bar.. Tutto il personale è molto cortese, disponibile e sorridente
• Tamar (6/5): - The food was pretty bad
• GILLES (10/5): Très bon rapport qualité prix - Hôtel 5 étoiles qui assure. On n'est pas déçu. De notre chambre une belle vue mer, de l'espace et une terrasse. On a juste à traverser la route pour être sur la plage. Des transats et des parasols sont dispo. On est à 5 mn à pied du petit port et de ses activités. L'hôtel dispose de plusieurs grandes piscines. Le petit déjeuner est royal. Rapport qualité prix c'est parfait.
• Peggy (8/5): - Great staff and awesome breakfast buffet. Location is great. The hotel room is a bit dated, but other than that it was good!
• Oliver (10/5): - Sehr schöner Bungalow mit hervorragenden Frühstück
• Verified traveler (10/5): - Hyvä hotelli kävelymatkan päässä keskustasta. Hotellissa oli samaan aikaan paljon ryhmäseurueita, mutta esim. uima-altaalta löytyi hyvin tilaa silti. Aamiainen oli erittäin hyvä ja kattava.
• Anthony (8/5): - A very nice stay in a charming location. Sitia has an excellent beach and a bustling waterfront just a few minutes walk from the hotel. The hotel itself is good and the staff are extremely obliging.
• Nicholas (10/5): - Lovely
• Jamie (10/5): - Nice place in a good location. Sitia is a great city too
• Michael (10/5): Wunderbares Hotel in Sitia - Chatmantes Hotel, mit vielen Pools und Grün, köstliches und vielseitiges, abwechslungsreiches Frühstück, schnelles WiFi. Das Hotel ist 5 Minuten zu Fuß zum Zentrum von Sitia gelegen. Sehr ruhig, toller Blick auf die Bucht uns das Meer. Freundliches und aufmerksames Personal. Jederzeit wieder!
• Nadia (10/5): - La gentillesse du personnel, le sérieux et le calme de l' établissement.
• Maria (10/5): - This was an excellent hotel with very friendly and attentive staff. Spa offered luxurious and relaxing treatments which added to my overall holiday experience. I would recommend it to anybody looking for special Greek destination.
• Florin Madalin (6/5): - Non è un albergo da 5 stelle massimo 3 stelle.. che una grave problema con zanzare in camera .. un plus sono molto gentili tutto personale
• STEPHANIE (8/5): - The facilities were nice, older but clean. The food was very good so many choices and staff was exceptional
• Joel (8/5): - Great location, friendly staff, very nice hotel. Three tho gs that could be improved. - workout machines in the gym are way outdated for a 5 star hotel - seems that the floors in the rooms do not get sweeped very often. There are piles of dust and dirt, especially in the corners - very difficult for vegetarians to find enough to eat at the buffet besides just same salads every day.
• sirtaro bruno (8/5): - Großes Hotel mit hilfsbereitem Personal. Gigantisches Frühstücksbuffet. Schönes Ambiente.
• Marc (10/5): - Great everything
• jean-marie (6/5): Déception - Séjour malheureusement gâché par la présence dans notre chambre d'une multitude d' insectes piqueurs qui nous ont attaqué toute la nuit. Nous avons dû demander à l'accueil une crème pour soulager nos piqûres et ils avaient en effet le remède. La plupart des établissement où nous avons été en crète avaient des moustiquaires : nous avons été surpris qu'un établissement 5 étoiles n'en dispose pas. Par contre les buffets sont assez extraordinaires.
• Jacek (8/5): - dobre , urozmaicone jedzenie
• Verified traveler (4/5): A éviter - Lits non faits à notre arrivée Hôtel nécessitant un très grand rafraîchissement Buffet immangeable Très loin d’un 5 étoiles
• Verified traveler (10/5): Gerne wieder :) - Top Empfang, mehrsprachig. Allerdings liegt der Fokus auf Franzosen, welcher vor Ort auch einen Stand haben (Reiseveranstalter). Top Mitarbeiter, toller Service - vorallem am Buffet!
• Martin (6/5): Essen nicht 5 Sterne würdig. - Leider sind die Standardzimmer für die Buchung im Nebengebäude das schon älter ist als das Haupthaus. (Diese werden für Plattformbuchungen gebraucht). Frühstück buffet ist okay, jedoch fehlt für ein 5 Sterne Unterkunft klar noch das Angebot von gesunden Frühstück flocken. Alles was angeboten wurde ist klar übersüsst . Auch wird in der Auswahl eher auf Quantität statt Qualität geachtet. Säfte gibts leider nicht/ nur aus dem automaten . All diese die Allinklusive buchen , es ist nicht alles dabei und nur zeitlich limitiert. Das Angebot ist eher vollpension plus.
• Kimberley Anne (10/5): - There were some mosquitos in the room. Have some itchy bites today. My husband could barely fit in the shower. Property is beautiful and very few signs there was just a 6.3 earthquake there. East access to the beach with free sunbeds. Nice beach for swimming.
• Martin (6/5): 5 sterne??? - Das Essen ist schrecklich für ein 5 Sterne Hotel. Viel zu süss , zu ölig und ungesund. Leider gibts es als standard zimmer nur die alten räume am kinderpool …. Das Personal ist freundlich wird aber von der diktaorisches Direktion gebeutelt. Und zum schluss gabs noch ne Rechnung für Taxen… ( war das erste mal mit Hotels. Com)
• Chrisrine (6/5): - Déçu du sitia beach. Pourtant cela fais la troisième fois que j’y séjourne mais hélas la dernière.
• KOOMEN (10/5): Tres bon hôtel - Hotel tres propre avec un perso nel tres attentionné et souriant. Repas très corrects. Pour autant 2 machines à café c'est un peu juste il faut souvent faire la queue longtemps et elles se vident rapidement. Nous avons choisi un sejour sans voyagiste. Toutefois l'equipe FRAM et ses voyageurs sont un peu trop presents pour nous...animations dans piscine commune à tous, terrasse à l,apero et après le repas monopolisees pour les animations....du coup nous avons évité et sommes sortis manger dehors au moins 6 fois sur 15 jours...
• Constantine (10/5): - Great service, great food, great location
• Manguy Clémentine (10/5): - Super séjour à l'hôtel Sitia. Le personnel est très aimable, disponible et parle français. L'aménagement est top, les piscines, le spa, l'organisation des infrastructures, le restaurant. Très bon emplacement dans cette petite ville calme et charmante. Et une super ambiance avec les autres voyageurs. Je recommande !
• Vlora (8/5): Decent hotel but not 4 stars standard - Great location near the bars and restaurant of the city centre. Bathroom was quite small - bed was comfortable - the breakfast had plenty of options but the quality was disappointing. We didn’t spend much time at the hotel as we preferred exploring a new place each day and had dinners in town. It’s a decent hotel but not the 4 stars standard you’d expect in Paris or London.
• Verified traveler (6/5): - La salle de bain n'était pas de grande qualité. La climatisation ne fonctionnait pas très bien. El l’hôtel est assez bruyant le soir. Enfin, malgré une profusion apparente, la qualité de restaurant n'est franchement pas terrible. Sinon, le personnel est très sympa. Plusieurs piscines sont très adaptées pour les petits.
• Claude (10/5): Enjoy Sitia and the region, well placed - The hotel is well placed, near to the beach and close to the city of Sitia. We made several trips p, to Vai, to richti gorge and to Karo Zacros. The weather was fine, we enjoyed the pool after our daily trips.
• Pauline (10/5): - Accueil sympathique, chambre confortable et spacieuse donnant sur la piscine. 3 piscines disponibles et accès direct à la plage.
• Verified traveler (8/5): - Σε γενικές γραμμές η διαμονή ήταν ευχάριστη.
• Ludovic (10/5): Sejour au top - Surclassement sympa. Personnel ah petit soin. Hotel arrangeant et acceuillant.
• Francois (8/5): - Bonne nuit passé dans l’établissement : bon accueil, chambre confortable, plateau de fruit dans la chambre et en cas au réfrigérateur. Pas eu l’occasion de constater l’isolation évoquée dans d’autres commentaires car les voisins étaient sans doute respectueux et peu nombreux en cette période. Pour ce qui est de la nourriture, peu convaincu par le service lié au Covid (long et le personnel n’a pas l’air d’apprécier non plus de s’y coller !), ni par la qualité des produits proposés (beaucoup de produits premiers prix... donc certains ingrédients bas de gamme...dommage pour l’image de l’établissement). Bref il y a sûrement mieux dans le secteur pour diner ou petit-déjeuner. Nous n’avons pas été à l’extérieur par « flemme » . Cependant pour le rapport qualité/prix de l’ensemble cela reste très correct. L’hôtel est plutôt bien situé et bien entretenu. Expérience globalement positive :)
• Julie (6/5): Bon séjour - Hôtel décevant pour ses piscines et sa plage. Mais personnel très gentil et hôtel confortable et propre. Buffets de qualité.
• italo (8/5): Godere di grandi spazi e tanto verde - Questa gradevole struttura dai grandi spazi , dalla rigogliosa vegetazione molto curata, secondo me è stata un 5 stelle ma attualmente camere e ristorante non sono adeguate. In camera, bellissima vista mare, non c'era nemmeno la cuffia doccia (ho utilizzato un paio di ...mutande per trattenere i capelli), il bagno ,decisamente datato e angusto, aveva l'apertura della doccia talmente stretta ( cm. 35) che mio marito doveva contorcersi per infilarvisi. Il buffet mediocre per varietà, qualità, servizio ed ambiente . Le camere vista mare si affacciano sulla piscina e su una strada trafficata....
• EIRINI (10/5): Άνεση - Αρκετά καθαρό μέρος κ όμορφη εξυπηρέτηση
• Verified traveler (8/5): - 2 nuits passées dans cet hôtel. L’emplacement est idéal, accès direct à la plage et on peut aller à pieds dans Sitia. La propreté est au rendez-vous, les règles sanitaires liées au Covid sont appliquées avec rigueur. La nourriture est correcte. Le choix le midi est limité.
• Thebala (8/5): - Chambre au 3ieme étage avec superbes vues sur la baie et la ville.
• Isabelle (8/5): - L'hôtel est très bien situé. Bord de mer , 5mn du centre et des restaurants à pieds.3 piscines, chambre spacieuse et propre.Le buffet du petit-déjeuner propose du choix .Les produits proposés sont corrects mais pas exceptionnels. Le personnel un peu froid mais sans doute lié à la crise du Covid..Bon rapport qualité prix
• Pascale (6/5): 5 etoiles... Classification scandaleuse - Ne mérite certainement pas 5 étoiles, pas de service, arrivés après 23h00, nous avons dû attendre 20 minutes qu'un veilleur de nuit appelé par l'agent de sécurité nous attribue une chambre. Petit déjeuner médiocre, le pire que nous ayons eu parmi les 6 hôtels de nitre séjour en Crête, aucun service.
• KS (10/5): - Die Lage des Hotels ist angenehm, nicht weit in die Stadt, direkt am Strand. Es gibt Pools und viele Angebote. Schöne Möglichkeiten zu Essen innerhalb der Anlage. Einen sehr schönen Anblick bieten die Pflanzen innerhalb der Anlage. Die Bettwäsche wurde regelmäßig gewechselt und die Handtücher auch. In 30 min erreicht man den wunderschönen Palmenstrand von Vai. Viele schöne Tavernen im Ort oder in der Nähe. Die Einheimischen Menschen sind freundlich, offen und hilfsbereit.
• Jonathan (6/5): 3 star - Basic room. No shampoo or room luxuries. Have to pay for bottled water. Balcony was dirty. Buffet dinner was ok, nothing special to eat. Desserts taken by youngsters and not replenished. By 8.30 all being cleared away by noisy staff. More like 3 star. Woken early by noisy dog kennels nearby.
• Verified traveler (8/5): - Great, great food and warm and friendly service. This is the main hotel in town and is well located across from the beach
• Verified traveler (10/5): - Five star resort, excellent. Right at the beach. Strongly recommend.
• Verified traveler (4/5): - Beim Eintreffen wurde uns erklärt, dass die Reservation storniert worden war, weil ebookers dem Hotel keine Kreditkarteninformation übermittelte. So mussten wir 4 Stunden warten, um dann noch ein Kellerverliess artiges Zimmer zu erhalten. Wir werden sicherlich nicht mehr über ebookers Hotels reservieren.
• Jean (8/5): Belle hôtel surtout pour les groupes et familles - Très belle hôtel, dommage que l'insonorisation des chambres ne soient pas à la hauteur du standing
• Alain (8/5): - Séjour de 2 nuits pour visiter la région orientale de la Crète; l'hotel est spacieux, fréquenté par des groupes de touristes, mais en ce début de saison, l'affluence était modérée. La plage proche n'est pas extraordinaire, très étroite, mais la vue sur la baie de Sitia et le front de mer à quelques minutes à pieds est agréable avec de nombreux bars et restaurants sympathiques.
• C (10/5): A ‘5 Star’ weekend - Sitia Beach exceed our expectations given that it is out of season and many hotels and attractions are closed. The hotel staff; from management to cleaners were not only the ultimate professionals but we received 5 star hospitality, and went beyond duty and ositoon. I cannot praise this hotel enough and will be recommending to others and returning one day hopefully. We travel all over the world and although 5 stars varies hugely across the world I can honestly say we had a ‘5 star’ weekend. Thank you Sitia Beach; especially Anna and Alex, keep up the good work! Charlotte Martin
• Tomas (10/5): Tjusigt hotell - Mycket trevligt hotell nära strand och restauranger. Rummet med havsutsikt var rymligt med perfekta sängar. Enda nackdelen var att balkongen utrustats med bred bräda som fallskydd vilken blockerade utsikten
• Michel (10/5): - Très bel Hôtel proche de la ville. Dommage que l'accès au Spa demande une réservation d'au moins une semaine à l'avance.
• Patrick (10/5): - Great resort, clean, nice room. The pool is nice. Best deal.
• Verified traveler (10/5): - loved being so near to the beach - very conveniently located within walking distance of all the restaurants and shops. very safe and clean.
• David (10/5): A super Beach Resort Hotel. - An excellent 5-star resort hotel in a very accessible position. Good parking, very efficient check-in, fab free Raki & snacks, lovely comfortable sea-view room, nice big TV. The dining area was spacious and well-furnished. Great choice of tasty food choices including local Cretan cuisine. Our waiter, Nicos was charming & accommodating. More free Raki! All in all a most comfortable stay.
• Jean-Philippe (8/5): Bonne adresse - Un peu retiré de la ville, mais le lieu est sympa (face à la mer et avec une plage accessible - juste une route à traverser et pas de rocher dans l'eau). Nous avions bénéficié d'une suite, aussi la chambre était spacieuse (salon séparé) avec de nombreuses terrasses avec vue sur la mer et la piscine. Malgré fin avril, l'établissement était déjà fort fréquenté, mais pas un seul bruit le soir. La restauration est très bonne et copieuse. Enfin, le personnel est très gentil et à votre service. Seul petit bémol en pleine saison : sans doute la difficulté de trouver une place de stationnement pour la voiture...
• C (10/5): - Excellent welcome and upgrade for my birthday, lovely pool, excellent staff. Food in buffet was nice although i only stayed one night. Drinks price very reasonable, very nice spa and treatments reasonably priced. Overall a very nice hotel. I recommend the sea view suite, beautiful spacious room. Only improvements i could suggest are: Breakfast - egg station instead of over cooked eggs on buffet Drinks service with dinner Coffee percolator or cafetiere in room as nescafe is the most disgusting thing ever ! Lovely stay and lovely staff Thanks Caroline
• Modi (6/5): - Nice hotel, but misleading, not enough information. Most of the facility close, just breakfast open and hotel rooms were empty. If informed well, would not book this time of the year.
• Angela (8/5): Nice hotel - Nice hotel. Friendly staff. Great location
• Verified traveler (10/5): Great stay - Relaxing holiday and the sea was beautiful and calm. Great hotel with cute breakfast (stuff your own chocolate croissants!), staff worked hard to accomodate us.
• Verified traveler (10/5): Nice hotel - Nice hotel, near an okay beach and close to Sitia centre. Breakfast buffet has good selection. Room was nice, clean, comfortable with a good balcony.
• Verified traveler (6/5): Definitely not a 5 star hotel - We paid extra to get an oceanview, only to find out that there was loud music and animation from 10pm until late so we couldn't sleep!
• Lisa (10/5): - Excellent location to visit eastern side of island. Staff very helpful. Food great. One draw back was the temperature of the pools - cold!
• Samuel (6/5): Nice location - I wouldn't classify this hotel as 5 star Although we were there in the down season they still advertised 5 star although the restaurant, spa, shop and massage parlour were all shut. When we first walked into the room I was absolutely appalled at the smell of stale cigarettes. The shower was the smallest we've had the entire time in Greece. Breakfast was pretty terrible too. On the plus side - great views with a nice big balcony to hang out on. The courtyard is pretty stunning and there's plenty of parking.
• Jacqui (8/5): Ticked all the boxes, especially staff service. - We stayed here for 4 nights early November for some R&R after touring the rest of Crete. We had an all inclusive deal with a standard room. Our room was fairly spacious, lots of storage room, comfy beds, en-suite okay with over the bath shower. Good A/C. Two swimming pools, one large pool good for children. The other pool is close to a busy road, some traffic noise but not a major problem. Public rooms and dining room adequate, nothing too spectacular. Quite a long drive from Heraklion airport, but beautiful scenery along the way. Local airport Sitia has flights from Athens.
• Brian (8/5): Good positioned hotel. - Nice hotel but dated. Good position and nice pools. Breakfast was good. Visited out of season so very quiet.
• Albert (10/5): touring - Excellent hotel and so well placed in a peaceful village
• Chris (6/5): Nice hotel Pity about the temperature of the food - The hotel is a rather ugly concrete structure, but has excellent facilities and is close to the narrow sandy beach of Sitia. The hotel is clean and the staff were very helpful and friendly. It is worth being aware that this end of Crete (and the hotel) is largely visited by French tourists, so if you are looking for fellow Brits you are likely to be in the minority. With a hire car the hotel is a good base from which to explore most of the eastern end of the island. We visited the hotel in early May 2015 and the days were sunny with temperatures in the mid to high 20's. We stayed on a Half Board basis and regretted it ! The hotel restaurant is well laid out and situated overlooking the main swimming pool. All meals are served 'Buffet style'. Please be aware that although soft drinks are readily available in the dining room on a self-serve basis, these are NOT included in the half board rate. There was an excellent variety of food served every morning and evening BUT, although it was all freshly cooked, it was all served LUKEWARM ! We did not have one properly hot meal in the hotel during our entire stay. We tried visiting the dining room both early and late but the temperature of the food was the same. This was a great shame as the food was well presented with an excellent choice. We would have given a higher overall rating for this hotel if the food had been served at a reasonable temperature.

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