Home2 Suites by Hilton Philadelphia Convention Center

Location: 1200 Arch Street, Philadelphia, us

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 04:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Electric bicycle charging station
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Terrace
• Pets allowed
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Facilities for disabled guests
• Non-smoking throughout
• Shared lounge/TV area
• Wheelchair accessible
• Allergy-free room
• Heated pool
• Outdoor furniture
• Fruits
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Key access
• CCTV outside property
• Access to health care professionals
• 24-hour security
• Security alarm
• Key card access
• ATM/banking
• Shopping on site
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Access to nearby indoor pool
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Secured parking
• Garage
• Swimming nearby
• Electric bicycle charging station

Rooms Available

• Double Room with Two Double Beds Hearing Accessible Studio

  In the kitchen, guests will find a refrigerator, a dishwasher and a microwave. The studio provides air conditioning, a tea and coffee maker, a seating area, heating and a flat-screen TV with cable channels. The unit offers 2 beds.

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Microwave
  • Dishwasher
  • Video
  • Heating
  • Kitchen
  • Alarm clock
  • Toaster
  • Sofa bed
  • Feather pillow
  • Hypoallergenic pillow
  • Privacy curtain

• King Studio Suite - Mobility Access/Non-Smoking

  Meals can be prepared in the well-fitted kitchen, which has a refrigerator, a dishwasher and a microwave. The studio features air conditioning, a tea and coffee maker, a seating area, heating and a flat-screen TV with cable channels. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Microwave
  • Dishwasher
  • Video
  • Heating
  • Kitchen
  • Alarm clock
  • Toaster
  • Sofa bed
  • Feather pillow
  • Hypoallergenic pillow
  • Privacy curtain

• Queen Studio - Mobility Access/Non-Smoking

  Featuring a kitchenette, this studio includes a seating area with sofa. A mobility accessible bathtub is provided.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Microwave
  • Dishwasher
  • Video
  • Heating
  • Kitchen
  • Alarm clock
  • Toaster
  • Sofa bed
  • Feather pillow
  • Hypoallergenic pillow
  • Privacy curtain

• King Suite - Hearing Access/Non-Smoking

  This suite offers a kitchen with a microwave and fridge.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Microwave
  • Dishwasher
  • Video
  • Heating
  • Kitchen
  • Alarm clock
  • Toaster
  • Sofa bed
  • Feather pillow
  • Hypoallergenic pillow
  • Privacy curtain

• Queen Studio with Two Queen Beds - Non-Smoking

  This studio features a sitting area with sofa bed and a kitchenette.

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Microwave
  • Dishwasher
  • Video
  • Heating
  • Kitchen
  • Alarm clock
  • Toaster
  • Sofa bed
  • Feather pillow
  • Hypoallergenic pillow
  • Privacy curtain

• Queen Studio - Non-Smoking

  This studio features a sitting area with sofa bed and a kitchenette.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Microwave
  • Dishwasher
  • Video
  • Heating
  • Kitchen
  • Interconnected room(s) available
  • Alarm clock
  • Toaster
  • Sofa bed
  • Feather pillow
  • Hypoallergenic pillow
  • Privacy curtain

• One-Bedroom Queen Suite - Non-Smoking

  This studio features a separate sitting area with sofa bed and a kitchenette.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Microwave
  • Dishwasher
  • Video
  • Heating
  • Kitchen
  • Interconnected room(s) available
  • Alarm clock
  • Toaster
  • Sofa bed
  • Feather pillow
  • Hypoallergenic pillow
  • Privacy curtain

• King Studio Suite - Non-Smoking

  This studio features a sitting area with sofa bed and a kitchenette.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Microwave
  • Dishwasher
  • Video
  • Heating
  • Kitchen
  • Interconnected room(s) available
  • Alarm clock
  • Toaster
  • Sofa bed
  • Feather pillow
  • Hypoallergenic pillow
  • Privacy curtain

• One-Bedroom King Suite - Non-Smoking

  This studio features a separate sitting area with sofa bed and a kitchenette.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Microwave
  • Dishwasher
  • Video
  • Heating
  • Kitchen
  • Interconnected room(s) available
  • Alarm clock
  • Toaster
  • Sofa bed
  • Feather pillow
  • Hypoallergenic pillow
  • Privacy curtain

• Studio Suite with Two Double Beds - Non-Smoking

  This studio features a sitting area with sofa bed and a kitchenette.

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Microwave
  • Dishwasher
  • Video
  • Heating
  • Kitchen
  • Alarm clock
  • Toaster
  • Sofa bed
  • Feather pillow
  • Hypoallergenic pillow
  • Privacy curtain

• Queen Studio Suite - Hearing Access/Non-Smoking

  This studio features a sitting area with sofa bed and a kitchenette.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Microwave
  • Dishwasher
  • Video
  • Heating
  • Kitchen
  • Interconnected room(s) available
  • Alarm clock
  • Toaster
  • Sofa bed
  • Feather pillow
  • Hypoallergenic pillow
  • Privacy curtain

• King Studio Suite - Hearing Access/Non-Smoking

  This studio features air conditioning, kitchenette, and dining area.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Microwave
  • Dishwasher
  • Video
  • Heating
  • Kitchen
  • Interconnected room(s) available
  • Alarm clock
  • Toaster
  • Sofa bed
  • Feather pillow
  • Hypoallergenic pillow
  • Privacy curtain

• Double Room with Two Double Beds - Disability Access Roll in Shower

  This spacious room features a sofa bed, flat-screen TV and work desk.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Microwave
  • Dishwasher
  • Video
  • Heating
  • Kitchen
  • Alarm clock
  • Toaster
  • Sofa bed
  • Feather pillow
  • Hypoallergenic pillow
  • Privacy curtain

Guest Reviews

• Biju (7/5): -
• matteo (7/5): -
• Judith (6/5): - Hotel is in convenient location The room felt a bit outdated, bathroom sink had a large crack in the granite. The room itself was a bit small.
• Trefor (9/5): Good size rooms very comfortable for a longer stay - Good size rooms with some kitchen facilities. Really essentially located next to the markets and Jefferson Street station All good
• Tati (8/5): Boa localização e relação custo-benefício mas limpeza deixa a desejar - O espaço e as comodidades do quarto são ótimas, a localização é boa, a equipe da recepção é muito cordial e prestativa. Não gostei do padrão de limpeza do hotel: fiquei durante uma semana e meu quarto foi limpo apenas uma vez, apesar de eu ter insistentemente solicitado. Também não gostei da academia, que é muito pequena e muito desprovida de equipamentos, em particular para um hotel que se propõe a ser um "home suite" - muito insatisfatória.
• Alessandro (8/5): - Great rooms, high cleaning standard. Great services including a big and well equipped gym. Breakfast could be more various
• Michael (9/5): -
• Semiha (10/5): -
• Spencer Crawford (10/5): My overall experience was exceptional! - The bar was delicious Brunch bar on Sunday
• Nicole C (6/5): Okay - The location was amazing- Reading Terminal was your front yard. The hot water was not hot. The hotel check it 3x but it was never above regular tap water. That was a downside. The room could have been cleaner. Also note- finding food after the terminal closes is very difficult.
• Matthew (10/5): -
• Gorica (1/5): Inhumane. Excruciating painful for the ears and brain. - Spacious and clean room. Noise. NOISE everywhere. The room 611 is attached to an electrical room, an ice making machine, and an elevator. There is also a constant outside noise that sounds like an airplane engine noise.
• ianeY1086UY (10/5): Great location and wonderful staff - This is a great place, location wise and tge staff were excellent. Ang on the front desk waa so helpful in advice on where to go, getting us in our room even though we were early and always had a smile. In the early morning I was Hoping for a coffee, it was just before breakfast started however Sheldon went and set up the coffee for us. He was so welcoming and engaging, not easy at 6am. Both Sheldon and Ang made the stay at the hotel that much better!
• 20semihay (10/5): Outstanding - Perfect spot. It is great. Close to the downtown centre. Happy to be here
• Diane (7/5): -
• Timothy (8/5): Agradable - El tamaño de las habitaciones El desayuno
• Abdul (9/5): - A great location for all occasions with excellent facilities Location
• Lakeisha (8/5): A day in Philly - Location was good, nice hotel Parking is awful and toooooo expensive.
• Karen (8/5): Great location, a little pricey for the quality but still good choice - The location was great, right across the road from the Reading Terminal Market. The room was very spacious and the shower was excellent. The breakfast was a bit unappetizing. Although plenty of choice across the road.
• alvarof2019 (2/5): Smoking fee $300 and we don't smoke - Stayed at this Hotel for 3 days with my wife and 15 year old daughter, and the last day I received a smoking fee for $300, non of us smoke, vape, etc. And the hotel says that their smoke detector captured unusual activity and that is the reason of the fee. At the same time I was checking out there was another family with the same problem. It was impossible to remove the fee, this is very unfair, Hilton is my one to go hotel for the past 20 years, they have my history staying at their hotels and never had an incident before. Do not stay at this hotel if you don't want to go through the same experience.
• N6628QUdavidt (10/5): Great service - Sheldon was very accommodating and eehad great guest experience
• Donna (10/5): We were there for a volleyball tournament weekend and couldn’t have stayed at a better more convenient hotel - We loved that it was close to everything we needed for the weekend I bit pricey
• Jadzmom (10/5): Home2 Suites Check In - The check was simple and quick. Andrea was professional and friendly.
• 267butchs (10/5): Excellent Front Desk Employee - Sheldon was extremely helpful when I arrived and needed to have my luggage held since it was only 7:15a. He gave me suggestions on what to visit and where to eat while I was waiting to check-in. Excellent, engaging, and friendly staff member.
• Manuela (9/5): - La posizione è centralissima, ci si può muovere tranquillamente a piedi per visitare la città. Il quartiere è tranquillo, ben servito dai mezzi pubblici (treno per l'aeroporto a cinque minuti a piedi dall'hotel). Camera molto spaziosa, con salotto e angolo cucina. Noi eravamo in tre e siamo stati molto comodi. Ottavo piano, tranquillo, ben insonorizzato. Staff molto gentile, sempre carino con noi, e disponibile. La colazione potrebbe essere un po' più varia, ma non ci si può lamentare. Il rapporto qualità-prezzo è ottimo. Le pulizie solitamente vengono fatte "every other day" (un giorno sì e uno no) ma a noi è capitato che le facessero quasi tutti i giorni (abbiamo trascorso a Philadelphia una settimana). niente da segnalare.
• louise71594 (8/5): Decent hotel for the location but the parking prices are horrific! - I am a Native Philly girl, born and raised here, but recently relocated. Recently stayed at this hotel while visiting family: This is a decent hotel especially if you want to stay in the heart of center city. The iconic Reading terminal market is across the street, hard rock cafe one block away and plenty of shopping within walking distance. The only downside, the parking is horrific. If you park next door be aware it will cost you big time! I think it's absolutely ridiculous this parking garage next door can get away with their insane prices. The hotel does not own this parking lot so you cannot complain to them. Do your research before deciding to park here. It is truly a rip off especially if you plan to enter and leave during your stay. They charge even more. We will never use that parking lot again or stay in center city for a weekend at these parking prices. The hotel itself is fine. Rooms were comfortable. Staff very pleasant. This breakfast was a big negative. I'm normally not fussy about this because free is free, but even this was truly disappointing. Although The breakfast is free, it was just awful. Everything looked like it came out of the freezer and was microwaved. I am not turkey bacon person but I tried it and it was bad. It didn't even taste real. I threw it away. Even the muffins that were prepackaged tasted artificial. The best thing I had was a banana and yogurt. The coffee was quite good. There are too many options nearby for a good breakfast starting with the reading terminal market across the street. Unfortunately due to the parking situation we will not stay here again but the hotel itself is fine and in a great location.
• Michel (10/5): - Très bien vraiment
• alekar2021 (10/5): Helpful - Ang and Lily were so accommodating. My flight was not until the evening and I had a good amount of work to do so I stayed at the hotel and did work. They made sure my luggage was well taken care of and let me use the bathroom throughout the day. Simple gestures that made my day a lot easier
• BatBrenna (10/5): Great service - Nice, clean, good breakfast. Sheldon at the front desk was incredibly helpful and went above and beyond to make my check in process and stay great after difficult travel.
• O4505HIdavidf (10/5): Helpful - Very helpful with my purchase
• Sabine (8/5): - De locatie en ontbijt
• 871chandlerr (8/5): Incredible staff, ok room - Ang and the rest of the staff were friendly and helpful, especially with clarifying and guiding me on parking institutions in addition to ensuring I got my gold member benefits. Really appreciated them, and the room was solid, though there was a light switch that was broken but it wasn't needed.
• Benedetta (7/5): - La seconda notte non ha funzionato la chiava della porta e ci hanno fatto dormire in una stanza più piccola con un solo letto e noi eravamo in 4. La stanza in 7 giorni è stata pulita solo una volta. è stato difficile essendo 4 ragazze
• robdF837PN (2/5): Stay away from this place - Room and location were good but service was terrible. 7 night stay, got room cleaned once. Asked the front desk on 3 separate days if I could get room cleaned, and they said they would take care of it, and no service showed up.
• Fabiano (7/5): -
• Joey (10/5): -
• Juan Carlos (5/5): falta servicio de limpieza en habitacion - desayuno muy básico, limpieza de la habitación día por medio lo cuál no es informado en la web y tampoco al momento de hacer el check in servicio de limpieza
• aaronmO7983LP (10/5): Great Service - Excellent Service! Would stay again.
• cadelb2026 (10/5): Great Service - Excellent experience will stay here again!
• Juan Carlos (10/5): - La habitación
• Marisa (10/5): Always happy with Hilton stays - Great staff, clean and comfortable rooms.
• Josep (8/5): Confortable stay in large room - Large and comfortable room, great location Breakfast was free, but poor
• David (10/5): Top je recommande - Petit dej copieux
• Yuki (10/5): -
• Bekir (6/5): -
• Alessandra (6/5): - La posizione ottima! Davanti un famoso mercato e vicina a piedi a quasi tutto! Personale all’ arrivo non accogliente! Camera ampia ma con vetro della finestra sigillato che non si puó aprire per cui l’ aria non cambia mai! Le asciugamano vengono cambiate solo se richiesto.
• amedo2026 (10/5): Wonderful Experience - I had a great experience overall. Great customer service and staff. There was a customer service and receptionist whose name was Vikki who was wonderful and supported us big time! We stayed 40 days.
• Mickael (9/5): -
• Inspiration571070 (4/5): Disappointing - As a guest who brought a school group to this location, I am deeply disappointed by our recent three-night stay. Despite booking four rooms, our experience was marred by significant hygiene issues and a lack of management follow-through. On the first night, students discovered a roach on the furniture. I reported this the following morning and requested that all four rooms be cleaned. It took three additional follow-ups before the rooms were addressed, and even then, the bed linens were not changed. Ultimately, students reported seeing at least six more insects, including some on the beds. Basic service was also lacking; I had to go to the lobby at midnight to retrieve toilet paper after two requests went unfulfilled. While the front desk staff remained professional, management has been entirely unresponsive to my subsequent emails and calls regarding reimbursement. I did not want to leave this review but have attempted multiple times to get in contact with the hotel about the situation and being reimbursed. However, my emails and calls have gone without response. I am disappointed by this experience not just for myself but also for my students.
• sarahgE2168MY (10/5): Great spot for a school trip! - I stayed at the Home2Suites as part of a school Philly trip. With all of my students, the staff was incredibly patient. Joe, at the front desk, was extremely helpful and amenable to our needs, and Akeem helped us in and out of meeting rooms as requested. My students all enjoyed the breakfast, and I loved that the waffles were already made!
• Madison (9/5): - The location is great. Right across from the Reading Terminal and lots of other restaurants and shops. Our room did not have any soap in the shower. The shampoo was completely empty and the body wash was nearly empty. It seems they didn’t check those before flipping the room.
• M512WUkeithc (10/5): Amazing - Greg, Joe and Akeeam all went above and beyond with their service. By recommending restaurants and places to visit.
• H4464QMshirleyl (10/5): Amazing guest service experience - Of all hotels I’ve been to Joe was above and beyond. For the 2.5 days we stayed he was there with day and night with a smile, referred us to a lot of sightseeing as well as restaurants. Asked us everytime we walk by, how was the experience and there’s also Greg and Akeam all day yesterday and today, all these guys are superb. Our first experience at Home to Home. Love the bigger fridge and freezer in our room, it’s like a mini condo, complimentary breakfast is better than any hotel we’ve been to, it’s got an array of selections. Staff on the floors are very nice as well, didn’t get their names. I will be spreading the word to my friends, clients and families, location and price is excellent Thank you.
• Audrey (9/5): -
• Temidayo Ebenezer (10/5): -
• Alfonzo (10/5): -
• antoine (8/5): Excellent séjour - Emplacement idéal pour tout faire à pied ; proximité avec le reading terminal market
• Ariel (8/5): Overall good stay. Parking is expensive which is expected for the area. Half the staff was welcoming, other half not so - Breakfast was very good. The room was a good size and comfortable. Some of the staff was not very friendly or welcoming.
• David (9/5): - The room was really big and spacious. Some places could be a bit cleaner.
• Kenyatta (6/5): -
• Kara (7/5): - Location and breakfast
• Cesar (10/5): -
• Jorge (9/5): - El desayuno, la facilidad de acceso y de checkout, la ubicación del hotel, en general los servicios recibidos, volvería sin duda.
• Maja (7/5): - Lage, sehr zentral Schlechter Geruch im Zimmer (kam aus der Klima). Wir haben schon öfter in Home2Suites Hotels übernachtet, dieses war aber dagegen schmuddelig in den Ecken, z.B Haare im Bad. Das Frühstück war sehr überfüllt, so dass vieles aus war und erst spät aufgrund des Andranges nachgefüllt wurde. Am Ende waren wir froh von 2 auf 1 Nacht reduziert zu haben.
• helenlB9280IH (2/5): Check your final bill! - This hotel is terrible! My daughter and I stayed at this location for a volleyball tournament. Check your bill! They over charged us for parking. I have tried numerous times to contact the hotel directly but I keep getting passed to a different individual to talk to. I leave that person a message and no one’s calls me back. Corporate Hilton in not helping out either! I am very disappointed with the Hilton hotel chain. Please check your total bill if you stay here! They could scam you out of hundreds of dollars!
• Germán (9/5): Recomendable. Volveremos. - Tenía todo lo que necesitábamos. Cómodo y muy buena ubicación. Volveremos El desayuno debería tener otra variedad
• Tania (8/5): -
• Oscar (9/5): -
• Richard (7/5): Good property for center city when a lot of activity in town. - Location and convenience to attractions Staff flustered. Rooms ok only
• Lorraine (5/5): Option for short stay. - Large room to suit a family. Linen was clean. Breakfast is not good. The OJ was water The hot food was over baked and inedible. Poor fruit options. And from Europe, I just don't understand why everything was on a disposable plate, paper and plastic cups etc. Also shocked that the closest parking option was 59 dollars for 12 hours. Good ppyion
• LATANYA (8/5): - The location When u say rooms r suites. You should be able to be able to make your own food and not have to go out n buy food everyday
• Kelly (8/5): -
• Conor (8/5): Great hotel in a great location. - Great location to all the city sights. Hotel was spotlessly clean. Staff were friendly and professional. None.
• Keith (10/5): I will be looking forward to staying again in the future! - The staff was excellent, very helpful and accommodating. They definitely made the experience most enjoyable. The room was great and its location was perfect for what I needed. Breakfast was available every morning, however, there were several groups of people for various events staying at the hotel at the same time (volleyball and cheering groups, bike event, etc.) which made it a little busier than expected. But overall, I loved the stay! Room cleaning: they were unable to come and clean my room (I received a letter one morning stating that they were not coming). Fortunately, I'm a bit of a neat freak so my room was never in disarray. But it still would have been nice to have them come through and check/vacuum.
• LATANYA (6/5): -
• LATANYA (7/5): - The front desk staff is so great Better bedding. The pull out couch never has bedding always have to ask for bedding.
• Tracy (10/5): I love staying at home 2. It is our 3rd year there for a dance competition. The staff makes us feel so welcome. I hav - The staff—- so friendly and helpful from check in to departure. They were so kind!! The limited choices of food for breakfast. It was really poorly done . The staff was great though
• Karina (10/5): Conforto, higiene e boa localização e preço justo. - Acomodação maravilhosa, muito confortável, e limpa.
• Marcus (10/5): -
• B5021GHkimr (4/5): Vanessa - I had the worst stay of my life. Everything was fine the check with Vanessa was ok. But then we went to get a bite to eat and came back went to our room and the key did not work so we went down to the lobby and Vanessa was there she told us that the key won’t work because she gave the room to someone else. They went in and saw our stuff and told her. So then I said well that should have not happened and then she went off on us. She told us that if we did not like it go to Another hotel. We already paid for this. She was very nasty and out of control she should be fired for the way she treated us. So we went back up and I came down to talk to a manager and Gregory was there nice man and said I will give you 500 pts for the trouble. And that is when Vanessa came out again and went off and said no points to them. I just don’t get how someone can talk like that to Patrons. It is a disgrace. So what can be done for us for all the aniexty she put on us. It really was so wrong and disappointing. I hope you do something for us and about her
• Marianne (9/5): Comfortable Andy - Many choices—- Open breakfast room——- many different choices of seating areas—— Very comfortable Coffee choices Hot milk Bread choices
• Stefanie (10/5): -
• Ariel (9/5): Un excelente lugar para una estancia en Filadelfia - La ubicación es excelente, justo en frente del principal mercado de Filadelfia y a dos cuadras del centro cívico. Las habitaciones son grantes y confortables, y el personal muy atento.
• cristina (10/5): Tutto perfetto - Ottima posizione, personale molto gentile, ottimi servizi, camere molto accoglienti e pulite
• 866delaneyc (2/5): I felt very UNSAFE at this hotel - This was the WORST hotel experience I’ve ever had! I felt very unsafe at this hotel. From the first day I had weird experience with the key card system being “reset” so we had to be escorted up to our room which as two women traveling together I’m extra vigilant about our room numbers being given out. We weren’t given our own key card until a little after check in. When we finally got into the room there was no toilet tissue available and the phone wasn’t dialing down to front desk so i had to go back down to ask for some to be sent up. What was sent up was a box of Kleenex and we were told that was the toilet tissue. I’ve never been to a hotel with no toilet tissue! So I had to walk to near by cvs to purchase my own for the room. This wasn’t the worst thing that happened though. The last night of our two night stay we made sure our door stopper was latched just as an extra safety precaution as it’s what I do in any hotel I stay at. At around 7:30 am we heard the door open but was stopped by the door stopper and what sounded like a male voice on the other side. We were confused and half asleep thinking it could’ve possibly been a confusion with the key cards situation that was happening but too scared to check what happened! Also the door stopper for some reason flips back in place when the door opens so what is the point of it in the first place. Thank goodness it deterred who ever the intruder was. During check out we tried to talk with a manager who apparently was late on arrival and talked with the front desk attendant instead telling her the weird situation and she tried to call around to see who could’ve possibly been at our door as apparently security was the only ones who had working keys to rooms. We had to leave to catch our trains. But all around writing this review for any woman traveling to this hotel please be extra careful and maybe choose a different hotel. If I wasn’t traveling with my sister and was all alone who knows what could’ve happened especially with the how statically high human trafficking is at the moment. I do hope the hotel is taking extra precautions to ensure the safety of its patrons. I however will NEVER stay at this Hotel ever again.
• Iva (5/5): Our Stay Was OK. - Room, Cleanliness, High Floor, Location. Front Desk Personnel although Pleasant, they were loud and unprofessiona. Management Not Present, Room Not Ready 47 Minutes AFTER 4pm Check In Time. No Parking Garage. Non Validated Parking for neighboring Parking Garage. Continental Breakfast served in open area of Lobby. Not very appetizing.
• Randy (10/5): -
• Marquita (8/5): Okay - Convenience They charged me for a smoking fee and I smoke
• Randolph (8/5): We really enjoyed ourselves away from home it was definitely needed - We liked how convenient the location was because even though we drove we were able to explore by foot when we got there. The bed was not as comfortable yet that’s okay.
• W3658SAjohnz (10/5): Excellent customer Service. - Vicky did a wonderful job checking us in early when we arrived on Monday the 16th. She also assisted me to cancel a room the same day one of my employees was to arrive, but had an emergency and couldn’t make it.
• Climber17263575172 (10/5): Front desk guest service was great!!! - My experience at the front desk was superb. Vikki checked me in and was so friendly and accommodating. The phone rang several times during the check j. And she handle all of it with grace and respect. She’s a real asset.
• Lewis (9/5): Enjoyed my stay, good value for the price. - Enjoyed the hotel and the amenities. The breakfast was a good value, along with the location. Love, love Reading Terminal Market. Maybe not your fault, but that parking garage was small, crowded and difficult to exit during the day.
• Giorgi (9/5): -
• nina863 (10/5): Staff that goes above and beyond! - ⭐⭐⭐⭐⭐ We had the most wonderful experience at Hilton Homewood Suites in Philadelphia! I was in town for a conference and traveling with my toddler — which can always make things a little more complicated — but the entire stay was seamless thanks to the incredible staff. From the moment we arrived (in sub-zero temperatures, no less!), the front desk team was warm, welcoming, and incredibly informative. They truly made us feel at home. A very special shoutout to Joe C., who went above and beyond in a way we will never forget. After we checked out, we realized that our son’s favorite stuffed bunny had been accidentally left behind. As any parent knows, this is the kind of situation that can quickly become heartbreaking. Joe initially searched the room but couldn’t find it. When we mentioned that our son loves to hide things, Joe didn’t stop there — he went back and searched everywhere. Sure enough, our little one had tucked the bunny inside a bag of extra bed linens! Not only did Joe find it, but he carefully packaged it and shipped it back to us in NYC — and it arrived before our son even realized it was missing. That level of thoughtfulness and care is rare. Joe truly went above and beyond — ten stars wouldn’t be enough. Thank you, Joe, and thank you to the entire team at Homewood Suites for making what could have been a stressful moment into such a special memory. We will absolutely be back! The one suggestion I have- please get a curtain or extra heater near that front door! The staff was receiving all that cold air and really deserve some additional warmth!
• RAFAEL (8/5): Genial - Ubicación Desayuno
• Alexandre (9/5): - Proximidade a comercio Reading Terminal
• Hameen (10/5): -
• Cosmopolitan795684 (10/5): Great experience! - We had a wonderful stay at Home2 Suites! Brittany was such a great help! Vanessa has made everything so easy from the start. Amazing hospitality — always accommodating, polite, and welcoming every time we saw her. The manager Joe is AWESOME! There’s so much great to say about him. He is very hands-on, always ready to help, and constantly checks in to make sure guests are comfortable. He always speaks and truly makes you feel right at home. Thank you all for making our stay so pleasant!
• Hearn (9/5): -
• takashi (8/5): - 治安が不安な土地のイメージでしたが比較的大丈夫で安心しました 立地は最高です フロントの人も丁寧でありがたいです 朝食が果物や野菜はないしヨーグルトもマシンが故障しているのかスタッフに聞いたらないと言われました もう少し種類があると良いです

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