Hotel El Ciervo
Location: General Korner 241, Villarrica, cl
Star Rating: 8.7 Stars
Property Type: Hotels
About this Property
Luxurious Accommodations
Hotel El Ciervo offers elegantly decorated rooms with modern amenities, including free Wi-Fi and cable TV. The stylish furnishing and cozy fireplaces create a welcoming atmosphere for guests to unwind and relax after a day of exploration.
Scenic Surroundings and Recreational Activities
Situated just steps away from Villarrica Lake, guests can enjoy breathtaking views of the lake and Villarrica Volcano while lounging by the garden swimming pool. For the more adventurous, a nautical club nearby offers various water sports activities, perfect for a fun-filled day under the sun.
Culinary Delights and Relaxation
Indulge in a delicious breakfast spread featuring fresh ingredients and homemade treats. Guests can also savor international cuisine at the on-site restaurant or sip on refreshing drinks from the bar amidst the tranquil garden setting. After a day of activities, unwind in the lobby library by the fireplace with a good book in hand.
Book your stay at Hotel El Ciervo for a memorable and relaxing getaway by Villarrica Lake.
Important Information
LOCAL TAX LAW.
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%
To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
This additional fee (IVA) is not included in the hotel rates and must be paid seperately.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Offsite parking discounted rates available
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Terrace
- Family rooms
- Pets allowed
- Luggage storage
- Safety deposit box
- Fax/photocopying
- Tour desk
- Facilities for disabled guests
- Ironing service
- Sauna
- Non-smoking throughout
- Private check-in/check-out
- Shared lounge/TV area
- Concierge service
- Kid meals
- Outdoor furniture
- Fruits
- Pet bowls
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Shared stationery like menus, pens are removed
- Physical distancing in dining areas
- Key access
- CCTV outside property
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- Security alarm
- Thermometers for guests provided by property
- Television in common areas
- Front desk (limited hours)
- Free wired internet
- Access to nearby outdoor pool
- Self parking (surcharge)
- Beach umbrellas
- Pool sun loungers
- Offsite parking discounted rates available
- Internet access
- Housekeeping on request
- Wine release events
- Reception hall
- Pool waterfall
- Exercise/lap pool
- Japanese garden
- Swimming nearby
- Bicycle-friendly property
- Beach toys
- Vegetarian menu options available
Rooms Available
-
Standard Double Room
Features heating, cable TV and private bathroom.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Seating Area
- Fan
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Interconnected room(s) available
- Private entrance
- Dining area
- Executive lounge access
- Wardrobe or closet
- Linen
- Outdoor furniture
- Outdoor dining area
- Entire unit located on ground floor
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Socket near the bed
- Adapter
- Mobile hotspot device
- Fire extinguisher
- Key access
- Window
- Hand sanitiser
-
Superior room - Main Building
Bright and spacious, this room features heating, cable TV, garden and lake views, and private bathroom.
Max Occupancy: 3 (2 Adults)
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Hardwood or parquet floors
- Dining area
- Executive lounge access
- Wardrobe or closet
- Linen
- Outdoor furniture
- Outdoor dining area
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Adapted bath
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Socket near the bed
- Adapter
- Hypoallergenic pillow
- Mobile hotspot device
- Smoke alarm
- Fire extinguisher
- Key access
- Window
- Hand sanitiser
-
Suite - Main Building
Spacious room featuring king size bed, garden and lake views, heating, fireplace, cable TV and private bathroom.
Max Occupancy: 3 (2 Adults)
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Fireplace
- Sofa
- Hardwood or parquet floors
- Dining area
- Executive lounge access
- Wardrobe or closet
- Bidet
- Linen
- Outdoor furniture
- Outdoor dining area
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Socket near the bed
- Adapter
- Mobile hotspot device
- Smoke alarm
- Fire extinguisher
- Key access
- Window
- Hand sanitiser
-
Family Room
This family room's special feature is the pool with a view. Providing free toiletries, this family room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned family room provides a flat-screen TV with cable channels, a private entrance, executive lounge access, a seating area as well as an inner courtyard view. The unit offers 4 beds.
Max Occupancy: 5 (5 Adults)
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Seating Area
- Fan
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Private entrance
- Sofa
- Dining area
- Executive lounge access
- Wardrobe or closet
- Linen
- Outdoor furniture
- Outdoor dining area
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Socket near the bed
- Adapter
- Mobile hotspot device
- Fire extinguisher
- Key access
- Window
- Hand sanitiser
-
Standard Twin Room
The pool with a view is the standout feature of this twin room. Offering free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned twin room offers a flat-screen TV with cable channels, a private entrance, executive lounge access, a seating area as well as an inner courtyard view. The unit has 2 beds.
Max Occupancy: 3 (3 Adults)
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Seating Area
- Fan
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Private entrance
- Dining area
- Executive lounge access
- Wardrobe or closet
- Linen
- Outdoor furniture
- Outdoor dining area
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Socket near the bed
- Adapter
- Mobile hotspot device
- Fire extinguisher
- Key access
- Window
- Hand sanitiser
Guest Reviews
- Patrick H. Fisk (10/5): Villarrica Clásica - El carácter colonial, súper lindo el lugar! Y despertar con el sonido de los pájaros, notable. Quizás en tiempos de lluvia intensa, que no tenga un estacionamiento techado, puede ser problemático si viajas con niños, pero fuera de eso, todo está super bien. Otro detalle, mi pieza tenía espejo frente a la cama, si te gustan las películas de terror, no es agradable jajaja Pero colgando una chaqueta, cero problema
- Baqer (10/5): -
- Ismael (9/5): -
- paz (10/5): -
- annabella (9/5): Excelente - Su estructura, la buena atención, la calides de su estructura Me gustó todo
- Jackeline (10/5): Buena atención, calidez. - Muy rico, muy bien presentado, se nota la calidad y muy abundante. Nada que no me gustara.
- Claudia (10/5): Una excelente estadía - El Hotel El Ciervo tiene una ubicación privilegiada, lo que hizo mi estadía aún más agradable. El desayuno buffet superó mis expectativas todo muy rico, variado y con un toque casero que se agradece. Además, quiero destacar la buena atención de todo el personal recepción, mucamas, garzones y mantención, siempre amables y preocupados de que uno tenga una grata experiencia. Sin duda, volvería nuevamente en otra ocasión.
- Daniela (10/5): -
- Andy (9/5): Muy buena - El desayuno y la ubicacion me parecieron muy buenos y el restaurante mismo daba un excelente menu y atencion Todo bien
- enrique (8/5): -
- Kurt (10/5): -
- Jorge (8/5): -
- caamaño (10/5): - La disponibilidad de la recepcionista de orientarnos .nos giusto Nos gusto todo
- Marcela (7/5): Mi estadía fue muy grata. Siento que el tiempo no me haya acompañado pues llovió totdos los días. - El desayuno estaba rico y me encantó la ubicación.
- Andrea (9/5): Espectacular ! - el lugar muy bien conservado, el ambiente relajado y tranquilo.
- mlaena (10/5): -
- juan carlos (9/5): -
- Leo (10/5): -
- Gonza (6/5): Hotel familiar - Personal muy amable Los baños necesitan algunas mejoras
- David (10/5): -
- Isco Valde (10/5): Hotel 100/10 - La comodidad, la amabilidad de los trabajadores, la piscina, la cercanía a Costanera, cafeterías y restaurantes. Punto aparte de lo maravilloso del hotel y de los trabajadores... Lo que no me gustó fue que nos topamos con una persona que se alojó en el hotel y alegaba por todo en la comida, que estaba helada, que estaba cruda, que estaba cocida... Oohh que desagradable el señor... Es el único punto malo, pero que no tiene nada que ver con la maravilla de hotel y trabajadores.
- douglas (9/5): - Piscina y restaurant Restaurant cierra temprano
- Luis (10/5): -
- Carolina (9/5): -
- alexis (9/5): - ● La muy buena atención de todo el personal. ● Las personas hacen el lugar bueno ● Ambiente que genera el personal hace una estadía confortable
- javier (6/5): -
- Luz (9/5): -
- sandoval garrido (9/5): relajo - la atencion de las funcionarias, seguido del desayuno variado la luz externa que entraba a la habitación en la noche la cortina no oscurecía la pieza
- Enrique Carelli jr. (8/5): -
- Alejandro (6/5): trabajo - ubicacion pieza sin ventana y no era para el valor que se cobro
- Marlene (4/5): Pensé que era mejor - La ubicación El desayuno, era hasta las 10:30, pero a las 9:30 ya no queda nada y había que pedirle que porfavor trajeran algo para desayunar y en la habitacion estaba muy fría
- Molina Bacigalupo (7/5): -
- Rolando (8/5): Boa opção em Vilarrica - Um hotel com ótima localização, quarto amplo e aconchegante, chuveiro bom.
- San Martin (9/5): -
- Gino (9/5): Recomendable - La ambientación antigua, la vista al lago, la atención, la ubicación El desayuno era un poco pobre, las alfombras del segundo piso las podrían cambiar
- Apostol (8/5): -
- Lissete (7/5): Relajado - La piscina espectacular limpia al 100% , las reposeras con el patio bien mantenido verde . Y la atención del personal en especial de allíson muy amable atenta y profesional . El desayuno pobre , solo jamón queso y tomate crudo , el baño de mi habitación descascarado en todas partes y muy viejo todo , el piso suena mucho al pisar .
- Residencia (9/5): - Todo exelente
- Ernst (9/5): - La vista al Lago, la piscina, el restaurante, la atención Hay cosas que son bastante viejos
- morelia (4/5): No lo recominedo - Nada. Solo algunas personas del servicio merecen reconocimiento. La "gerenta" pésima su atención Decepcionante el desayuno. Escaso. Poco variado. Los pedazos de queso y cecina no eran más de 5 y del tamaño de un dedal. Siendo una zona de mermeladas quesos y cecinas la oferta era minina. Estrecho el.lugar de las mesas.
- Vivanco (8/5): Agradable - Buen desayuno habitación con mayor espacio
- Josefa (10/5): - La atencion del personal excelente, todo muy limpio y lindo Unos detalles en la pintura
- Theodosios (9/5): -
- araceli (8/5): - La ubicacion y la tinaja
- Carolina (9/5): -
- Victor (10/5): Fantástico - Lugar muy bonito h bien ubicado Nada
- Maria Jose (10/5): -
- Alexis (8/5): Regular, no descansé mucho por el ruido de pieza al lado - Ubicación Habitaciones poco insonora, se escuchaba todo de la pieza al lado
- Robinson (8/5): - El desayuno y la atención El estacionamiento. Se escuchaban las voces en habitación contigua
- Norma (10/5): Vuelvo de todas maneras y lo recomiendo - Ideal para descansar .buenas ubicacion .el personal muy amable .la comida rica bien preparada..se nota que hay preocupación .. Nada
- JOSE (10/5): - Espectacular estadía. Bien ubicado, muy buen servicio, detalles que te hacen sentir muy acogido. Muy recomendado.
- Gutierrez (8/5): Excelente para descansar y desconectarse. - Muy buena ubicación, rico desayuno.
- Caneo (6/5): - Muy lindo, estilo vintage Mala calefacción del dormitorio, pase frío 😢
- Marilia (9/5): Superb - Good stay In villarica. Unfortunately no coffee was available in our breakfast. With parking. Near restaurants.
- John (9/5): Would definitely recommend. - Staff were excellent and did their best to accommodate the language gap. Location is within a few minutes walk to shops and restaurants and a short stroll to the lakeside. Nothing significant. Scrambled eggs were available at breakfast but 1 or 2 more hot food options would have been welcomed.
- Lisa (4/5): Disappointing - Location good, hotel in general was tired and dated. Room allocated as overlooking courtyard, which actually was the car park Breakfast chaotic.
- Courtz1302 (9/5): Superb -
- Sharon (7/5): Excellent location and value near the center of Villarrica - Fantastic location with lovely grounds and comfortable public spaces. The hotel is a short walk to the lake and the center of town, where there are lots of restaurants and shopping. Nice breakfast. The staff was very friendly.On a clear day, the view of Volcan Villarrica are stunning. The bathroom had no exhaust fan so it got really steamy. The shower water temperature changed from hot to cold and back again randomly. Parts of the room, specifically the windowsills, hadn't been dusted in a long time.
- Deniz (9/5): We had a pleasant stay. - The location is perfect. The room was very nice and had an impressive view of the volcano. The breakfast can improve. We could not drink the coffee.
- Joachim (8/5): old-world charm with volcano view - very large room with volcano view;, table and chairs, plenty of space to unpack fridge in room; large, comfortable bed; AC and heat; good location - quiet at the edge of town but close enough to walk everywhere; free parking out front; friendly staff (loaned us towels for the thermal baths); able to get hot water for tea in the breakfast room any time; adequate breakfast (homemade cakes, homemade white and wheat bread, scrambled eggs, fruit); hotel is an old villa with unique old furnishings internet wasn't great; heating unit is in the bedroom, far from the bathroom, so the bathroom can be quite chilly if you don't let the heat run for a while before showering; breakfast quality declined each day--one day there was no yoghurt or hot milk for coffee, then there was also no fruit except for cherries (prior there were oranges, apples, bananas), and no brewed coffee (only instant)--we had the impression that the breakfast selection varied depending on the number of guests; breakfast was always adequate, but the variety declined during our stay; upon check-in the receptionist was going to charge us about $60 more than the amount on our Booking reservation--we brought the matter to her attention and after discussing with a colleague she charged us the expected amount (bottom line: you need to be aware of what the total bill should be)
- Patricia (9/5): Superb -
- Nicolas (10/5): Exceptional -
- John (8/5): Very good -
- Simon (10/5): Exceptional - Gorgeous place in a great location. Lovely pool and views of the volcano and a great terrace to sit on with a coffee
- Juan (10/5): Exceptional - Very well located, kind staff and cozy facilities
- Solange (9/5): Superb -
- Osvaldo (10/5): Exceptional -
- Dale (8/5): Very good -
- Nicolas (10/5): fantastic stay on the shores of Lake Villarrica - The staff was exceedingly friendly and helpful. The location, close to shopping and lakeshore, was perfect. Easy to park our rental car. breakfast was perfect. the coffee. there is an expreso machine but you have to ask for one. not all staff know how to operate it.
- Osvaldo (10/5): Excelent - The staff, facilities, decorations, gardens nothing
- Jose (6/5): Pleasant -
- Ronald (9/5): Great location to stay, recommend!!! - Beautiful location, friendly staff, old charming authentic building. Since the building is old it echoes a lot. We had to call receptionist to put her volume of her phone down in order to sleep. Which she did immediately.
- Mark (10/5): Exceptional - Comfortable lounge.
- Tanja (10/5): don't hesitate: you will be happy - the breakfast was really well catered. the room was not spacious with three, but beautifully decorated and really warm, loved that. also very nice we could sit by the always burning fireplace. /
- Verified traveler (10/5): - Maravillosa estadia, muy agradecida de la preocupacion y gran disposicion del personal por ayudarme en todo lo que necesite y hacer grata mi estadia. Muchas gracias!!!
- Verified traveler (10/5): Excelente estadía - Estadía muy agradable, personal muy amable y dispuesto a solucionar todas mis necesidades. Hicieron mi estadía muy grata y confortable!! Excelente experiencia muchas gracias!!
- Verified traveler (10/5): - Excellent service, speaks English, free bike available.
- DANIEL (8/5): Charming home for a weekend or overnight stay - Good stay and good services for the area. Friendly and helpful staff. Property was a converted home with tons of charm. Creaky floors and no screens on windows would be the main issue. Bed was worn/ too soft for my liking - great location for waterfront and restaurants - entertainment. Overall a 7/10
- Jennifer (8/5): - We checked in after eating dinner at a nearby restaurant. We left the next morning after eating the free breakfast. There were more breakfast choices than other places we stayed at in Chile. We were surprised to be served waffles and scrambled eggs. Even though there were more breakfast choices, overall, the breakfast was just okay. We did not have time to explore the area. The bed was comfy. The room was very quiet. The bathroom has a bit of mold and the ceiling over the shower has peeling paint. The building where you enter to check in had the smell of an old place. The staff was friendly and accommodating.
- J (10/5): - Very simple answer, Great ! Very clean, breakfast really good and the staff members helpful ,kind and sweet
- EZIO (6/5): - Instalaciones muy antiguas. Mucho que mejorsr. No se condice la relación precio/calidad.
- DeAnn (10/5): Great stay - We enjoyed our stay very much. It was a very relaxing atmosphere.
- Ricardo (8/5): Discriminación por vestimenta - El desayuno malo en comparación a otros hoteles con el mismo rango de precio. La persona que nos recibió, al momento de pedirle algún dato para almorzar me discriminó por mi forma de vestir, el resto del personal del hotel muy amables y cordiales. La piscina se notaba muy mal cuidada.
- JeT (8/5): - Good location, nice room and breakfast. Very pleasant place to stay and everyone was so nice but very limited English. No room temperature control so no air conditioning during the summer which made the room too hot. During the day we didn’t want to keep the windows open when not in the room for security and to keep the bugs out so it was uncomfortably hot in the evenings.
- Verified traveler (8/5): Razoável - Hotel simples, porém agradável. O preço é alto pelo que oferece.
- ELUISA (10/5): Simples e Autêntico - O Hotel e tipo pousada. Com localização espetacular próximo ao lago e com vista para o vulcão! Há restaurantes próximos e toda Beira do lago para desfrutar. O café da manhã é suficiente. Quarto pequeno, muito bem cuidado e limpo. Atendimento da recepção e excelente! E ótimo no que se propõe.
- Jorge (10/5): muy acogedor - lo pasamos muy bien
- Achim (6/5): - Das Hotel liegt fußläufig sowohl zur Ortsmitte wie auch zum Seeufer, hat eigene Parkplätze und ist ruhig. Unser Zimmer war nicht besonders groß, hatte aber ein angenehm großes Bad, das allerdings sehr renovierungsbedürftig war (alte Ausstattung, schlechte Beleuchtung, Wanne mit kaum geradem Boden, sodaß man beim Duschen einen unsicheren Stand hatte. Das Frühstück war nicht einem 3-Sterne-Hotel entsprechend. Personal ließ sich kaum sehen, wenn doch, wurde nicht gegrüßt. Fazit: Die 98,00 USD für ein Standartzimmer waren viel zu teuer für die erbrachte Leistung.
- Robert (10/5): Convienent & clean hotel - Great stay & location
- MARTINEZ OVIEDO (10/5): Excelente - Hermoso hotel con vista al Lago Villarica en contacto con la naturaleza, súper comida y limpia, excelente decoració. Muy recomendable
- Verified traveler (10/5): Lo que buscaba. - Muy agradable . Bonito hotel y buena situación
Photos
