Fairfield Inn & Suites by Marriott Smithfield

Location: 809 Venture Drive, Smithfield, us

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Family rooms
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Non-smoking throughout
• Allergy-free room
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Sanitized tableware & silverware
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Physical distancing in dining areas
• Shopping on site
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Reception hall
• Swimming nearby

Rooms Available

• Suite, 1 King Bed with Sofa bed

  1 King Bed and 1 Double Sofa Bed

  300 sq feet

  
  

  Layout - Separate sitting area

  Internet - Free WiFi and wired internet access

  Entertainment - 32-inch LCD TV with premium channels and Netflix

  Food & Drink - Refrigerator, microwave, and coffee/tea maker

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer

  Practical - Safe, double sofa bed, and free newspaper; cribs (free) available on request

  Comfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeeping

  Accessibility - Low-height view port in door, height-adjustable showerhead, low-height electrical outlets in bathroom, phone accessibility kit, portable shower seat, grab bar in shower, roll-in shower, closed-captioned TV, low-height door lock, raised toilet seat, wheelchair-accessible bathroom vanity, lever door handles, and braille signage

  Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs

  Need to Know - Housekeeping on request

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Refrigerator
  • Desk
  • Microwave
  • Private bathroom
  • Interconnected room(s) available
  • Alarm clock
  • Wardrobe or closet
  • Sofa bed
  • Transfer shower
  • Free newspaper
  • Daily housekeeping
  • Separate sitting area
  • Blackout drapes/curtains
  • Free WiFi
  • Free cribs/infant beds
  • Bedsheets provided
  • Smart TV
  • Laptop-friendly workspace
  • LED light bulbs
  • Braille signage
  • Hand-held showerhead
  • Closed captioned TV
  • Wheelchair-accessible bathroom vanity
  • Portable shower seat
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Height-adjustable showerhead
  • Shower grab bar
  • Lever door handles
  • Change of bed sheets (on request)
  • Energy-saving switches

• Suite, 2 Double Beds

  2 Double Beds

  428 sq feet

  
  

  Layout - Separate sitting area

  Internet - Free WiFi and wired internet access

  Entertainment - 32-inch LCD TV with premium channels and Netflix

  Food & Drink - Refrigerator, microwave, and coffee/tea maker

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer

  Practical - Safe, double sofa bed, and free newspaper; cribs (free) available on request

  Comfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeeping

  Accessibility - Low-height view port in door, height-adjustable showerhead, low-height electrical outlets in bathroom, phone accessibility kit, portable shower seat, grab bar in shower, roll-in shower, closed-captioned TV, low-height door lock, raised toilet seat, wheelchair-accessible bathroom vanity, lever door handles, and braille signage

  Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs

  Need to Know - Housekeeping on request

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Refrigerator
  • Desk
  • Microwave
  • Private bathroom
  • Interconnected room(s) available
  • Alarm clock
  • Wardrobe or closet
  • Sofa bed
  • Transfer shower
  • Free newspaper
  • Daily housekeeping
  • Separate sitting area
  • Blackout drapes/curtains
  • Free WiFi
  • Free cribs/infant beds
  • Bedsheets provided
  • Smart TV
  • Laptop-friendly workspace
  • LED light bulbs
  • Braille signage
  • Hand-held showerhead
  • Closed captioned TV
  • Wheelchair-accessible bathroom vanity
  • Portable shower seat
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Height-adjustable showerhead
  • Shower grab bar
  • Lever door handles
  • Change of bed sheets (on request)
  • Energy-saving switches

• King Room

  This room features a microwave, refrigerator, and coffee-making facilities.

  Max Occupancy: 2 (2 Adults)

  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Microwave
  • Heating
  • Interconnected room(s) available
  • Alarm clock
  • Wardrobe or closet
  • Coffee machine

• Double Room with Two Double Beds

  This room features a microwave, refrigerator, and coffee-making facilities.

  Max Occupancy: 4 (4 Adults)

  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Interconnected room(s) available
  • Alarm clock
  • Wardrobe or closet
  • Coffee machine

• Double Studio with Two Double Beds and Sofa Bed

  This room features a microwave, refrigerator, and coffee-making facilities. A sofa bed is also included.

  Max Occupancy: 6 (6 Adults)

  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Microwave
  • Heating
  • Interconnected room(s) available
  • Alarm clock
  • Wardrobe or closet
  • Coffee machine

• King Suite with Sofa Bed - Hearing Accessible

  Max Occupancy: 4 (4 Adults)

  • Hearing accessible

• Suite with Two Double Beds and Sofa Bed - Hearing Accessible

  Max Occupancy: 6 (6 Adults)

• King Suite with Sofa Bed and Adapted Tub - Mobility and Hearing Accessible

  Max Occupancy: 4 (4 Adults)

• Suite with Two Double Beds and Adapted Tub - Mobility and Hearing Accessible

  Max Occupancy: 6 (6 Adults)

• King Studio with Sofa Bed

  This room features a microwave, refrigerator, and coffee-making facilities. A sofa bed is also included.

  Max Occupancy: 4 (4 Adults)

  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Microwave
  • Heating
  • Interconnected room(s) available
  • Sofa
  • Alarm clock
  • Wardrobe or closet
  • Coffee machine

Guest Reviews

• Nancy (9/5): As expected - Eggs are too powdery, there were other choices N/A
• Karen (10/5): Great and comfortable. - Close proximity to where we were going. N/a
• Shelley (10/5): - This was a very nice place to stay. We loved the room, the pool, and the breakfast. It was in great condition, and the staff was very friendly. It was near many outlet stores and restaurants.
• James (1/5): Stay never happened; however, we paid twice for a room. - Nothing We paid twice for 1 night and didn't even get a room. We called the front desk on a room reservation to change the room reservation to the next night and were assured by Nicole at the front desk that the reservation had been changed to the next night. We got to the hotel about 8:45 and were told that there were no reservations and there was no availability, We then went online which said that there were 3 rooms available so we booked and paid for the room for the second time, went back to register and was told again that they were full. So we paid twice for the room that night and never got a room. We traveled for another 2 hours before we got a room at 11:45 that night. We were on the road for 11 + hours that day! For the last 10 years or so we have stayed at that hotel a minimum of 4 nights on our way down and back to Florida.
• rebecca (10/5): -
• Cathleen (9/5): -
• Anna (10/5): - Staff Nothing
• G1407ZRheatherp (10/5): Convenient location - Perfect location, conveniently located off of 95 with plenty of food choices nearby. Appreciated the clean atmosphere in the lobby and hallways. Some parts of the room seem due for an update, for example the beds and bathroom. But it was still comfortable and good enough for our stay. Staff was pleasant and informative.
• charlesgN9879OV (2/5): Disgusting - Terrible experience. Was there 4 nights. They never cleaned my room or took out my trash. Complained when I asked for new towels. As if reusing the ones I had four days was not enough. Completely ridiculous that we can not get even descent service at a Hotel owned by Marriott!!!
• Cora (2/5): Location great but would not stay again - Location. The nice lady that fixes breakfast was very friendly Ac was not working properly it would not go lower than 75. The mattress was so worn out i could feel the boards
• Tyrone (10/5): -
• Tyrone (10/5): -
• Karen (9/5): -
• carolee (1/5): Our heads never hit the pillow, we left and I was charged $190 for a place I never stayed in! - Honestly, nothing. They did not accommodate our needs. Upon arrival they were completely inflexible and the front desk attendant was polite but poorly trained on the system check in. He said to call reservations and stated he could not change anything. The room he was providing had no functioning phone, it had no dial tone, the door frame was falling off the door, and he stated we needed to use our cell phones after we just experienced a nation wide shutdown 36 hours prior. We were 3 women traveling alone and checking in late, after being up for 18 hours. The room was not what was advertise on your website and did not come with a sofa bed! When bookings actually listed that room we purchased for $144 it was listed with a sofa bed but somehow was down graded. When we asked him to upgrade, he said, he didn’t think that room category existed. When we contacted reservations, we were told the only thing the hotel could do was book another room and pay another fee.
• Patricia (9/5): Checkin too long going thru 3rd party. - Very good. Food was hot Toaster not toasting
• jeffreyu2026 (2/5): Stay Far Way from this hotel if you don't want to be charged $100 for cleaning fee for towels on the floor - Stay far away from this Fairfield hotel! They charged us $100 cleaning fee for having towels on the bathroom floor. They are scammers and as a platinum elite member that has stayed in multiple Fairfields around the country I would rate this one as the WORSE one to ever stay in. Stay away from Fairfield on Selma NC on i95 if you don't want to be charged $100 for having towels on the floor.
• Antwanette (1/5): The rooms are not as pictured, the pool was not working and hadn’t worked. Bed bugs… and I’m still waiting to get a refu - The location The rooms were not even close to what the pictures look like. The pool was not working. It smelled old and the entire room was outdated and needed a good cleaning. The straw that broke the camel’s back was the bed bug. I will stay at a Marriott property again.
• Janice (10/5): -
• Sherisse (10/5): - I dudnt like I was charged twice and Im having a freaking hard time get a darn money back .So I will ot use a third party to book anything for me no time soon.
• Tina (10/5): We had a very comfortable stay and were met by welcoming staff! - We loved the complimentary breakfast! The food selection was fantastic! The staff kept the area clean and replenished items on the buffet in a timely manner so the food was fresh! It was one of the better breakfasts we’ve ever had after an overnight stay! So, thank you so much! The room was a little small but everything was clean and neat.
• tabron (1/5): - Nothing. Bed was uncomfortable.
• Emily (6/5): -
• joshuasS2904SE (2/5): Avoid at all cost - How this hotel has this rating baffles me it must be friends writing reviews because no sane person would score this higher then a 3 Save your money and sleep at a motel 6 they will treat you better and the beds will be better than the broken spring boxes they have at this hotel. They refuse to clean your room except every third day even if you ask and if you want fresh sheets or towels you will be directed to bring the dirty ones to the lobby to exchange for clean ones. And the day they are supposed to clean they take the trash and that is it. Even the staff admit it’s a dumpster fire. I practically live in Marriott for work over 250 nights a year in a hotel and this is a top 5 for dumps I have staid in. There are multiple options very close by do yourself and your back a favor and go to one of them
• Burgest (4/5): - Na
• ruhrow66 (2/5): HORRIBLE SERVICE! - I left a $200 orthopedic pillow on my bed at checkout on Tuesday- called within an hours of checking out and was told sorry I’m I’m out of luck. Pillow did not look like anything like a hotel pillow and had also a different colored pillowcase. Was treated very rudely the day I checked out and even hung up on never had the decency to call me back. Call the second day and was also hung up on-I can’t even make this stuff up. Had to call back a third time and was told sorry it’s gone.. I said, can you check with housekeeping? Person at front desk was extremely dismissive. Filed a complaint with Marriott and was told the manager of the hotel would call me and fix this. I still haven’t heard from the hotel manager, which tells you how poorly this place is run!!!!! No one has checked with housekeeping-and was basically told if it’s not in Lost and Found I’m screwed. The most unprofessional place I’ve ever stayed at in my life-not to mention it was filthy. Mary
• Leisa (6/5): - This property has nice clean rooms but being just off the interstate, it has an indistrual
• Steven (10/5): - Good location by I 95 lots of eating places and shopping
• ROBERT (8/5): - Poor free breakfast - coffee out, eggs out - just not what it was in my prior visits
• Kristen (7/5): - staff were friendly and helpful As soon as i got off the elevator I smelled a funky smell on the second floor and as soon as i got to my room (216) and opened the door the stench smacked me and my husband in the face. we had to immediately call the front desk to see if there was anything we could do about the smell. the worker did come up to spray the room which helped a lot. something was wrong with the shower head too.. and speaking of shower, it could use a longer curtain so the water doesn’t get all over the floor
• freespiriteddreamer (8/5): Overall Pleasant Stays - I've stayed at this hotel a couple of times during my travels and my experience has been okay. I usually don't stay at hotels that are rated less than 4.5 stars, but the location was very convenient & I haven't had a bad experience here yet. The standard rooms feel quite small but it's not the end of the world for a room your just sleeping in for a night. I know that upgrades are based upon availability but I haven't had the pleasure of being upgraded yet. There is still a desk for you to get some work done with a pretty comfy chair. Some of the rooms have a slight musty smell so I've brought an air freshener to help when I stayed. My rooms have always been clean and thoroughly stocked with towels, coffee, etc. upon my arrival. It's hit or miss whether the staff will acknowledge my loyalty status or not but everyone seemed to be really friendly for the most part & they thoroughly explained the accommodations/amenities for the hotel at every check-in. The night auditor got a slight attitude with me one night when I asked for a complimentary bottle of water, stating that I should have received one at check-in, which I had not. Other than that, my interactions with any staff I've encountered were positive. The breakfast was good during every stay. Mrs. Debra (I think that was her name), the breakfast attendant, is always friendly when I encounter her.
• Edward (10/5): - ,,
• Edwin (8/5): - Air conditioner in room (210) was very noisy and annoying, but due to full house was unable to change rooms.
• Sherry (4/5): - Seriously disappointed for a Marriot. Cons- Upon arriving at 0140 in the morning after driving 11 hours with a family of 6, we checked in a double suite. The front desk clerk was less than enthusiastic to help us. We had to wrestle for 1 blanket, all she had she stated. We went to the room on the third floor, there was an odor in the room that was overpowering. Not foul, just odd. We went to make the couch bed, the springs were apparent and uncomfortable. There were old linens still left on it. The closet had a clear bag with new linens, but the mattress cover was stained with blood, very large area, and I don’t know if it was washed as it was crammed inside and not folded. I called the welcoming front desk and she said we had to come down and grab a new one. Then go to take a shower at 0200 and there was a completely empty shampoo bottle and only 3 towels for a 6 person suite. Called back my friend and had to run back down for the items. Pros- right off highway, double beds were comfortable, breakfast was good with a selection of items and the woman restocking was friendly and helpful. Approached front desk and spoke with the manager when checking out. She was very helpful and apologized for the issues.
• Ron (8/5): - The area is clean and it’s also surrounded by good restaurants.
• Rosio (10/5): -
• Diane (10/5): - It was quite
• G6087NIlp (2/5): WE DO NOT SMOKE but got a separate $275 smoking fee - I have stayed at this hotel several times and it was always mid-grade. This time was about the same until I noticed a separate EXTRA $275 on my card AFTER I checked out and paid the actual room rate. I called and they told me it was a “smoking fee” and that it would not be reversed. WE DO NOT SMOKE. When I called they said the housekeeping staff smelled smoke in our room. Again … WE DO NOT SMOKE. I don’t know what their “deal” is but I will never stay there again.
• Stacey (10/5): - Excellent location
• Verified traveler (4/5): - Hotel is very dated, the beds were not comfortable. The carpet in the rooms and common areas are dirty. The pool was a hazy green color and chose to keep our kids out.
• Charles (8/5): - Y
• LARRY (8/5): - We stayed 2 nites. Check in was delayed due to some computer problem. When resolved they had our dates wrong. We resolved that. Got to room, tv was not working, so they moved us to another room, same problem. Around 930 that nite we stopped trying. Never was fixed. 1st breakfast was very good. Deborah kept buffet suppled. Pancake maker was broke both days. 2nd day someone else setup breakfast and there was hardly anything and it was not hot. No coffee in the dispensers. This was not up to this hotel stanards. Would try again another time.
• Diana (6/5): - It is convenient to restaurants and shopping. The front desk staff were awesome. It is a dated property so keep that in mind in terms of decor, comfort, etc.
• 950rianap (2/5): Worst Experience - Fraud! - I’ve been a loyal Marriott guest for 27 years — and I have never experienced anything as unacceptable as what happened during my stay. I booked a room through the Marriott app, checked in, and clearly indicated my 4:00 AM arrival time. Upon arrival, I was told my reservation had been canceled without notice — no call, no email, nothing. And yes, I was still charged for that canceled reservation. Worse? I was then forced to book and pay for a second room just to be allowed to stay the night — even though it was the same night I had already booked. Essentially, Marriott double-charged me for one stay. When I tried to explain the situation, there was no flexibility, no ownership of the mistake, and no willingness to resolve it in the moment. This wasn’t just a system glitch — this was a total breakdown of customer service and common sense. I was left exhausted and frustrated, in the middle of the night, being told to pay again for a room I had already reserved. Marriott: If your policy is to cancel reservations at 2 AM despite a stated 4 AM arrival time — and not even attempt to contact the guest first — that is not only illogical, it’s downright disrespectful. I expected better from a brand I’ve trusted for nearly three decades. I’ve submitted a formal refund request. We’ll see if anyone on your team is actually paying attention. Until then, I’ll be reevaluating where I spend my loyalty — and my money.
• Leisa (8/5): - Nice property, friendly staff, bathrooms are in serious need of updating.
• LARRY (10/5): - Had a problem at sign in. It was resolved quickly and to great satisfaction. 👍 People where excellent and the rooms where very clean. We will continue stay at Fairfield with great pleasure. Thanks again for resolving the problem ad quick as you did.
• Larry (10/5): - Was very comfortable. Room was very nice and quiet. Staff was very professional and pleasant. Breakfast was good.stat there often and will continue.
• Allyson (8/5): - The staff was so nice! The only reason i gave 4 stars in some categories was because the roller cart was so so so hard to maneuver in and out of the room and elevator. The staff was do nice to assist me but even they had a hard time with it. It took 3 of us to get it into the elevator over the bumps.
• Perry (1/5): Bad -
• pamwL1733HZ (2/5): Bad experience - So disappointed in this hotel. First had to ask that the toilet be cleaned as it obviously has not been. The tv is so small, Netflix sketchy T best and there was food in the refrigerator from previous guests. Also, did not get the foam pillows I had requested. Breakfast was mediocre, disappointed there was no oatmeal. We’ll never stay there again.
• Kevin (8/5): - Overall good hotel. Only issue was the bed felt like sleeping on boards it was so hard.
• Verified traveler (6/5): Renovation of Fairfield inn - The rooms are outdated. The mattress was hard and noisy. The room had odor to it. Thank goodness for lysol. I wouldn't recommend it to anyone.
• Turner (3/5): stressful but comfortable - great breakfast, comfy rooms when they lost my reservation the nighttime front desk clerk was visibly appologetic and wanted to help. the Day staff was not so eager to help, and when i explained my issue there was no solution offered really.
• Prioleau (4/5): The stay sucked, I would not recommend it, unless there is nothing else available. - Check is was terrible, booked through booking.com, they misspelled James, and the clerk at check in provide no support in resolving it. I called booking.com back, was finally able to check in after 30 to 45 mins. Both the clerk and booking.com, get a fail. Could not use my firestick, then when logging into Netflix directly on the TV, it failed to stream. Called downstairs for support, I was told there is nothing they can do. I booked through a third party, contact them or the manager on Monday.
• MARTIRES (6/5): - Only thing I didn't like was seeing a small roach on bathroom counter top. And hot breakfast wasn't hot. Everything else was good.
• Delonta (2/5): - Poor property, looks very dirty and dingy on the outside. Hotel staffers were “ghetto” and very unprofessional. I made a reservation at another hotel, very bad property
• Barry (8/5): Very good -
• Rene (8/5): - The hotel staff were friendly and efficient. The room was spacious. The bed and linens were clean. The drawbacks were the many, many sources of light let into the room, from curtains around the window and window heating/cooling unit, the odd lights coming from the back of the TV, and a random plug in object that emitted bright green light. The heating/cooling unit was exceptionally loud. The stay served its purpose, but was only average to good overall.
• Wayne (6/5): Will probably stay somewhere else next time, sorry. - Nobody making the front desk. Had to hunt them down every time. It appeared that they were short handed. Was late being able to go to room. I only saw 1 cleaning lady. Nice building, clean.
• Anthony (10/5): - Very nice.
• troy (10/5): - Great
• Leroy (8/5): Very good -
• Rosario (7/5): Good - Breakfast food choices were very poor
• Barbara (10/5): Exceptional -
• wanita (10/5): - The quietness and the friendliness of staff
• Kenneth (6/5): Fair - Hotel was fine. No one at check in desk and when they arrived not terribly friendly or helpful.
• Matthew (8/5): - Seems good
• William (7/5): Good - Convenient, comfortable and clean Had trouble getting the wi fi to work
• Mark (3/5): Poor - Breakfast was ok This had dingiest, dirtiest rooms of any Marriott property I’ve ever seen. Way below my expectations. Surprised Marriott has this dump in their portfolio.
• GrandTour57314243994 (2/5): Very Disappointed - Checking in no one was at the desk. When the receptionist finally arrived she seemed annoyed. Checked into room there was a strong chemical smell. I’m highly sensitive to mold and mildew after five minutes I felt in my chest and started coughing and I knew the room had mold and mildew. I went to the front desk to change our room and again no one was there. When I found the receptionist and explained the situation she seemed not to care and said so you want to change your room. I’ve stayed in many Marriott hotels but this one was very disappointing
• Donina (2/5): - Bugs in room. Photos taken. It’s my last night and no one answers at front desk. I’ve taken photos and will send to Marriott.
• Paulette (10/5): - Very good place to stay
• Garcia (8/5): Very good -
• Juan (5/5): Passable - They had breakfast and the pool. The booking app says my room had a king bed and a sofa bed and the lady at the front desk said that booking.com gave me the incorrect Information and to get that room was 40 more, that really was unpleasant knowing that I wasn't getting what I was told I was getting. Wish I would have known the sofa bed wasn't in the room I would have went somewhere else.also the tv you could barely even see it the wifi lagged so bad it was just a bad overall and they put us next the the elevator it sounded like train tracks grinding all night.
• Kitara (6/5): - The room was fine with the exception of the draining of the tub & sink.
• Sightsee65214871728 (2/5): HORRIBLE CUSTOMER SERVICE - My daughter and her children stayed there on January 3. When it was time to put her youngest to bed, she noticed a huge stain on the mattress that looked like blood. In the bathroom or long black hairs and pubic hair. She called the front desk and they told her there was no manager on duty come in the morning. She came in the morning and again, no manager on duty. She has been getting the runaround from Rhonda at the front desk She refused to give me the general manager’s Name and hung up on me. Corporate is no better. I have made six calls to corporate today. They keep putting me through to a manager in Mexico City, who just keeps saying the same thing. Obviously, Marriott does not care about customers at all. I could write a book on how many calls I have made today to corporate and how many people I have been put through to. Just got off the phone with the manager Lucia again to talk to her manager, and she said I would have to hold which I did and then finally she got back on and said manager is not available and I could not hold on anymore and she would call me back. I told her I would hold as long as it takes , and she said I couldn’t and hung up with me without ever getting a phone number to call me back on This is totally unacceptable. When you call Marriott part of the recordings says sparkling, clean rooms, which is far from the truth. Don’t stay here unless you enjoy rudeness and filthiness. The only nice person I spoke to was a woman named Bobby At the hotel.
• Kristin (3/5): Filthy sleeping arrangements - Location Mattress was stained and gross. My son wouldn’t sleep on it. Bathroom was filthy and hair was in the tub and floor.
• Carmen (6/5): It was not a good stay 😭 - I liked the breakfast Mrs Bobbi was nice and friendly with us but There was too much noise upstairs the people was running and jumping and they scared me when I was sleeping and the keys were not working you have to ask to the front desk to come to open your room There was too much noise upstairs the people was running and jumping and they scared me when I was sleeping and the keys were not working you have to ask to the front desk to come to open your room
• Arthur (2/5): - No one there upon check in. Waited 30 minutes for someone to arrive to check us in. Room dirty, smelly, mattress 20 years old, mildew around windows. Asked manager for room on top floor she LIED saying hotel was booked. Arrived back at hotel at midnight the keys were not working due to 2024 turning to 2025!!!! Waited 2 hours to be fixed. Not fixed. Not one apology from Manager. Will never stay here again!
• Johnathan (4/5): - Use to be good I feel no effort in business.
• Cailey (6/5): Pleasant -
• Robert (10/5): - The property was fine. Internet too slow for Netflix to work.
• LARRY (10/5): - Room was very comfortable. Staff was friendly and check in was great. Will stay again.
• LARRY (10/5): - Friendly and quick check in. Very responsive to answering questions about the heat unit. Stayed here numerous times. Always clean and friendly.
• Patrice (8/5): Nice area and friendly staff so worth the stay overall! - Smells fresh and was clean. I didn’t have full size towels and the wash clothes had stains on them. I was able to get them replaced without any issues.
• Liaketa (6/5): - I like the fact that this hotel was close to the shopping center. I didn’t like all the noise from the third floor!!! I was on the second floor.
• Michael R (10/5): Great relaxing stay - Wonderful staff. great rooms and great breakfast
• Joe (10/5): Exceptional -
• julia (8/5): - The smell of the room was off putting. Needs a better air freshener
• Fountain (9/5): Superb -
• Patricia (8/5): Overall service was very professional - Too early for me Didn't attend Room temperature too cold unable to adjust. I will ask about room temp in the future. If too cold will be a deal breaker.
• Michael (10/5): - Everything was good but the breakfast attendant was working hard and couldn’t keep up with the food. She also had to run the front desk. It seemed that there was a call out or was understaffed. Otherwise our stay was excellent.
• Richard (8/5): Very good -
• Coleman (5/5): Passable - Breakfast was late. Head to leave without eating.
• Erika (10/5): Exceptional - The lady who checked me in was so nice and made sure to cover everything I needed for my stay.
• Larry (4/5): Unattended Front Desk - No one at front desk every time I went to it. Waited 15 minutes to check in due to no one at front desk. Tried to get an employee. Closet Door wouldn’t stay open. Bar soap instead of bottle.
• Globaltraveler1968 (2/5): Very disappointing experience with hotel as well as Marriott customer service - Usually I am a very satisfied customer with the level of service at Marriott properties and I am also a Gold Member. However, my recent stay at the Fairfield Inn and Suites in Smithfield/Selma, turned out to be very disappointing. During my stated stay, I was amazed by the complete lack of presence at the front desk for several hours. I had requested for a late check out and I was asked to come in person to the front desk in the morning. I came down about 8-10 times and waited for a long time without anyone manning the front desk for a period of about 5 hours. I asked one of the cleaners and she said she had no clue. The most bothersome item during my stay - main breakfast items were finished by 8:45 AM and there was no one there to refill Additionally, the overall cleanliness and decor left much to be desired. There was no coffee in the lobby, and when I inquired, I was told that the pots were being washed. But on returning several times, there was no pot or coffee. The general attitude of the staff was dismissive. I sent a strong feedback to Marriott, and they provided a standard of reply stating that I will hear from them in 5 days. Still waiting to hear after 3 weeks. I have, for now, cancelled my future stays at Marriott properties and reverted to IHG/Hilton.
• Climber46841276059 (4/5): Rude Front Desk - We are rewards members and have been exclusively staying at Marriot properties whenever possible over the past 20 years. I have never encountered such an unpleasant front desk experience as I have with this hotel property. We needed a room after midnight due to a 5 hour delay while traveling. I called the hotel and the woman who answered the phone was unfriendly in her tone of voice when inquiring about making a reservation. She couldn't tell me if there was room availability, she couldn't book a room for us over the phone or in person. We called the main reservations line and booked a room. We didn't use rewards points and were full paying guests. Upon check in, the white female at the front desk with red hair (Nicky?) who was the same woman who I spoke on the phone with when inquiring about a room acted like she couldn't be bothered. She was on the phone with her airpods/ear phones. She was unfriendly and acted like we shouldn't be there. She told us that she most likely wouldn't be able to make room keys for us (really hitting home the point that we shouldn't be checking in after midnight). We got to our room and the view from the window is 85% obstructed. This room is one of two rooms obstructed by a view in the hotel. I think she purposely gave us this room as the parking lot was not full. The attitude and rude demeanor of Nicky was not appropriate for a hospitality position at a hotel. Sausage biscuits were hard and there were no eggs left at breakfast. The room was okay. The bed was comfortable. Hotel could use a refresh as it shows some wear and tear. With all of the hotel accommodations available on I-95, I would avoid this property. The front desk left us with the impression that they do not want guests there.
• Cheryl (4/5): - Understaffed, poor service and noisy.
• E9515EWcrystall (2/5): Avoid This Hotel!! - I do not recommend anyone staying at this hotel. It was absolutely disgusting. There were cockroaches in my room. The room smelled awful, the bed was uncomfortable, the TV was the tiniest TV that I’d ever seen in a hotel and the decor was hideous and dated. I stayed one night and the hotel charged me for two nights. I’ve been calling the hotel for over a week. No one will answer the phone, and the email address on the checkout receipt is not a valid email address. I had to file a dispute with my credit card due to their shady practices. Avoid this hotel at all cost!!
• Kevin (6/5): Pleasant -

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