Fairfield Inn & Suites Houston-North Spring
Location: 24485 Interstate 45 N, Spring, Texas, 77380, Spring, US
Star Rating: 2 Stars
Property Type: Hotels
About this Property
Recreational Opportunities
Enjoy our outdoor pool, spa tub, and 24-hour fitness center.
Dining and Services
Indulge in a complimentary buffet breakfast and grab snacks from our snack bar/deli. Benefit from our 24-hour business center and dry cleaning/laundry services.
Events and Amenities
Utilize our 2150 sq ft of conference space for your event. Experience comfort in our air-conditioned rooms with free Wi-Fi and flat-screen TVs.
Book now for a memorable stay at Fairfield Inn & Suites Houston-North Spring.
Important Information
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Policies
Check-in: 03:00 PM - 03:00 AM
Check-out: 11:00 AM
Instructions: Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Free breakfast
- Fitness facilities
- Express check-out
- No single-use plastic straws
- Comprehensive recycling policy
- No single-use plastic stirrers
- Free WiFi
- 24-hour front desk
- Luggage storage
- Express check-in/check-out
- Continental breakfast
- Wheelchair accessible
- Outdoor furniture
- Picnic area
- Elevator
- Fitness facilities
- Conference space
- Golfing nearby
- Television in common areas
- Free breakfast
- Safe-deposit box at front desk
- Express check-out
- Smoke-free property
- Wedding services
- Wheelchair accessible parking
- Assistive listening devices available
- Braille or raised signage
- 24-hour business center
- Snack bar/deli
- Free self parking
- 24-hour fitness facilities
- Free continental breakfast
- Free buffet breakfast
- Water dispenser
- Housekeeping on request
- Ballroom
- Fully fenced
- Recycling
- Outdoor entertainment area
- Wheelchair-accessible public washroom
- Wheelchair-accessible van parking
- Wheelchair-accessible pool
- Wheelchair-accessible fitness center
- Visual alarms in hallways
- Handrails in stairways
- Change of towels (on request)
- Change of bed sheets (on request)
- Well-lit path to entrance
- Stair-free path to entrance
- Pool hoist on site
- Energy-saving switches
- Comprehensive food waste policy
- Comprehensive recycling policy
- No single-use plastic stirrers
- No single-use plastic straws
- Water-efficient showers only
Rooms Available
-
Room, 2 Queen Beds
2 Queen Beds
480 sq feet
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with satellite channels
Food & Drink - Mini-fridge, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Iron/ironing board, laptop workspace, and phone
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Private bathroom
- Satellite channels
- Wardrobe or closet
- Transfer shower
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Braille signage
- Closed captioned TV
- Visual fire alarm
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Room, 1 King Bed, Non Smoking
1 King Bed
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with satellite channels
Food & Drink - Mini-fridge, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Iron/ironing board, laptop workspace, and phone
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Private bathroom
- Satellite channels
- Transfer shower
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Braille signage
- Closed captioned TV
- Visual fire alarm
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Suite, 1 Bedroom, Non Smoking
1 King Bed and 1 Double Sofa Bed
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with satellite channels
Food & Drink - Mini-fridge, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Iron/ironing board, laptop workspace, and phone
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Private bathroom
- Satellite channels
- Transfer shower
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Braille signage
- Closed captioned TV
- Visual fire alarm
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Room, 1 King Bed (Hearing Accessible)
1 King Bed
320 sq feet
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with satellite channels
Food & Drink - Mini-fridge, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Iron/ironing board, laptop workspace, and phone
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Private bathroom
- Satellite channels
- Transfer shower
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Braille signage
- Closed captioned TV
- Visual fire alarm
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Room, 2 Queen Beds, Non Smoking
2 Queen Beds
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with satellite channels
Food & Drink - Mini-fridge, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Iron/ironing board, laptop workspace, and phone
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Private bathroom
- Satellite channels
- Transfer shower
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Braille signage
- Closed captioned TV
- Visual fire alarm
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Studio, 1 King Bed
1 King Bed
480 sq feet
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with satellite channels
Food & Drink - Mini-fridge, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Free local calls, double sofa bed, and iron/ironing board
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Private bathroom
- Satellite channels
- Wardrobe or closet
- Sofa bed
- Transfer shower
- Free Local calls
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Braille signage
- Closed captioned TV
- Visual fire alarm
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Studio, 1 King Bed (Mobility/Hearing Accessible, Tub)
1 King Bed
480 sq feet
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with satellite channels
Food & Drink - Mini-fridge, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Iron/ironing board, laptop workspace, and phone
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Private bathroom
- Satellite channels
- Transfer shower
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Braille signage
- Closed captioned TV
- Visual fire alarm
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Suite, 1 Bedroom, Non Smoking
1 King Bed and 1 Double Sofa Bed
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with satellite channels
Food & Drink - Mini-fridge, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Iron/ironing board, laptop workspace, and phone
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Private bathroom
- Satellite channels
- Transfer shower
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Braille signage
- Closed captioned TV
- Visual fire alarm
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Room, 2 Queen Beds (Mobility Accessible, Tub)
2 Queen Beds
480 sq feet
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with satellite channels
Food & Drink - Mini-fridge, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Iron/ironing board, laptop workspace, and phone
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Private bathroom
- Satellite channels
- Transfer shower
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Braille signage
- Closed captioned TV
- Visual fire alarm
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Room, 1 King Bed
1 King Bed
320 sq feet
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with satellite channels
Food & Drink - Mini-fridge, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, a hair dryer, and towels
Practical - Iron/ironing board, laptop workspace, and phone
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Energy-saving switches and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Microwave
- Private bathroom
- Satellite channels
- Wardrobe or closet
- Transfer shower
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Braille signage
- Closed captioned TV
- Visual fire alarm
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
Guest Reviews
- Shi (2/5): - Dirty outdated rooms
- Sally (6/5): - Exterior looks newer, inside hallways and rooms are weary. Peeling paint on doors, a/c that cools but doesn't remove the humidity (maintenance issue), toilet didn't work in the first room so we were moved to another where the sink faucet and toilet paper holder were never anchored to their respective places (flopped around, both of them). Cruddy caulk in the bath in need of renewing. A used bandaid fell out of the lil basket that holds the coffee packets, lordy. Unlike any other Fairfield or Marriot I've stayed in. All that said, the room was very well soundproofed so that the deafening interstate traffic was absolutely not a problem at all, which was wonderful.
- Temis (4/5): - The hotel wasn't very pleasant. It had nothing to do with the service, but rather with the hotel's upkeep. The carpets, lobby, and rooms were dirty and smelled bad, and the walls were dirty and damaged. I wouldn't stay there again.
- Verified traveler (8/5): Ok stay - Pool area was not working right. Breakfast was very disappointing. Staff very friendly and helpful. When we stay places breakfast and pool are our favorite.
- CHRISTEL (8/5): - It is overall a good place to stay the staff was very nice. But the pool and hot tub were out of commission on a holiday weekend
- Blake (8/5): Good service ... but maintenance is needed. - Higher end looking hotels should concentrate on the little things. Sink clogged, table leg broken off, over caulking in the restroom, one of two ice machines broken, and severe scratches all over the walls and doors (touch up paint). But the service people were very friendly and helpful! Got us in a new room quick.
- Erica (2/5): - Staff was rude and room was dirty. Had to be moved twice.
- Glenda (6/5): Just Okay - The bed was comfortable but my room smells like mildew. The first room I was assigned to was open and television was on and I had to get another room. My friend had to be move to another room because television didn't work. The property need some updates.
- Verified traveler (6/5): - Not in good conditions, Not clean. Need renovations ,Outdated..Picture in apps are misleading.not worth of money spent in comparision.
- Letrell (8/5): - Easy to access. And the rooms were nice
- Shad (6/5): - The properties condition was mediocre.
- Latricea (10/5): - Everything was great
- Arturo (8/5): - Staff - EXCELLENT! Room - EXCELLENT! Beds - COMFORTABLE!! A/C - COLD! Couldn't add for anything better. Thank you to the staff.
- Verified traveler (6/5): Unfortunately was not the place for us - We stayed there for a couple of days recently since we drove in for my nephews graduation party, when we checked in the person at the front desk was nice. The elevator floor was sticky, the hallway floors looked like they hadn’t been vacuumed they were dirty and there was a smell in the hallway and was very stuffy, the room had a weird smell when we walked in it was very stuffy and warm it took a long time to get it at a decent temperature, the mini fridge was disgusting, the sheets on one of the beds look like it hasn’t been cleaned, the sink was extremely cracked and looked dirty for the amount that we paid, I expected it to be a little bit nicer inside. I think the pictures posted were kind of deceiving. Luckily, we didn’t spend a lot of time in the room because we are so busy and we had brought a couple of our own little blankets we did not use the fridge since it was nasty and used the Clorox wipes I had in my bag to wipe up the hair on the bathroom floor and the sink. The only good thing I can say is that the people that work at the front desk were friendly at check-in and at check out, but we will not be staying here again, and I won’t recommend this hotel unfortunately
- Leovardo (10/5): - Very enjoyable stay. I look forward to staying there during my travels to San Antonio. The staff are very accommodating. The cleaning staff are to be commended for a very good job.
- Tabitha (8/5): - Stay was pleasant. Room was big & comfortable. Only thing was a/c made strange noises, but still worked well. The only negative about the appearance of the hotel was that the halls needed fresh paint. There was scuffs along the hallway walls.
- Charlie (10/5): - The property is centrally located close to everything. Our room was clean, very important. The whole facility was clean and the breakfast in the morning was great. I will definitely stay there again!
- Akiko (6/5): - There were coffee cup lid under the table. When we turned on the tv, different name of guest showed up. There were some clothes left in the drawer assuming from previous guest. Elevator floors(tiles) were cracked. Beside all that, the breakfast was great.
- Igor (10/5): - good place for one night business trip
- Alisa (6/5): Could Be A Good Stay but Not Well Maintained - We stayed here along with other families for a soccer tournament. The staff was friendly and hard working and the lobby provided a nice place for us to hang out with other families. Breakfast was clean and had a decent variety. The location feels a bit sketchy but is a quick drive to some nice locations like the Woodlands Mall. Unfortunately, overall, it feels like the property is rundown and understaffed. The hotel was completely booked one night with only one staff member on site doing everything from checking in to room maintenance to house keeping. They were over-booked and many families we traveled with did not get the rooms they reserved and were left with 1 King bed for an entire family. The sole staff member on site was left to deal with this mess alone. Not his fault, he worked as hard as he could but you have to wonder what’s going on that’s he was in that position. Furthermore, many rooms had broken TVs and the pool was not swimmable and had not been cleaned. Both of these were pretty big disappointments for families traveling in the summer. This property needs more resources and to be appropriately staffed and it could be a great option for an affordable family stay.
- Ashley (4/5): - Checked in at 8:30 PM and there was no receptionist on site. We had to call her at a number left at the desk and wait 10 minutes for her to drive back from wherever she was.
- Bonnie (4/5): - Glass in pool, tiles broken and falling off in the pool. Two of our friends children cut their feet on the bottom of the pool. Front desk receptionist was extremely rude.
- candace (6/5): - Pool had broken bricks, rips in the carpet of the rooms, scratches down the walls. Breakfast was okay. Little worn down feeling and old.
- sarah (6/5): Disappointed Stay Overall - We were allowed to check in early and were treated wonderfully by the lady at the front desk. We called multiple times to get additional pillows and a blanket with no answer at the front desk. We went down twice and there were also people waiting to be checked in with no staff in sight. We waited at least 20 minutes for someone to come help. They said they would send our items up to our room, but they never came.
- Bridgette (10/5): - Fast, easy check-in
- Lagennueffa (10/5): - The stay was great
- Rogelio (10/5): - The state was real good. Everybody was real friendly. I really like the breakfast. The only thing I would say just because I work out all the time is you might want to upgrade your workout department.
- Aida (10/5): - They pay attention to details, we got a nice first-time treat bag.
- Fitsum (10/5): Excellent place to stay - Front desk was very friendly and welcoming
- Brittany (10/5): - Good
- Candace (8/5): - Ariel at front desk provided excellent customer service! She was attentive and knowledgeable. She made my check in process smooth and easy.
- Tammy (2/5): Worst hotel to stay at - I would not recommend this hotel to anyone. We walked in the room has a nasty smell to it, a lamp is broke, tv is broken as well, and the lamp next to the bed looks like throw up on the shade. Not cleanliness at all. The guy who checked us in didn’t tell us what room we are when breakfast was nor where the elevator was we had to ask everything. Overall if we didn’t pay in advance and it wasn’t 1am we would have found a different hotel to stay at.
- Wes (2/5): - Worst dirtiest hotel very uncomfortable and unacceptable place !!!! And I’m a Marriott reward member
- Adrienne (6/5): - They are currently renovating. Our room wasn’t perfectly clean… but the sink in the bathroom was painted with what looked like wall paint in a hurry. That felt odd. I didn’t mind the location, and I’m sure it’ll be better once they are done. Until then it was just average.
- kyle (4/5): - When I walked in I was overtaken by a strong bleach smell. The next morning that smell went from bleach to a rotten drain smell from either the shower or sink in the bathroom. The AC didn’t work. Even though it was 40 outside, the hallways were hot so the rooms were hot. The thermostat read 99 (broken). And in order to cool the room off the Ac Had to be unplugged then plugged back in every time it would cycle. The light flickered constantly when it was turned on. Added to that based on the position of the hotel Relative To the highway it was one of the noisiest rooms I’ve ever stayed in.
- Ashtiwi (10/5): - Safe clean
- Elizabeth (10/5): - Ariel was very friendly and got us checked in ver quickly. The hotel was recently renovated and it was nice. We enjoyed the breakfast buffet. Plenty of parking.
- Lorraine (10/5): - Good
- Tula (10/5): - I loved the good attitude of the workers. I can’t remember names but reception young lady and the other girls did very good service
- Tracey (10/5): - Very friendly desk clerk. Carpet in room not real clean and worn out
- Robert (8/5): - Everything was fine. Breakfast was inedible slop.
- Odetta (8/5): Very Pleasant Front Desk Staff!!! - The front desk staff were very friendly and helpful. The room was comfortable. They are in the midst of renovations so understanding of the "unpolished" look inside in certain areas. Will stay at this chain again, first time staying at Fairfield.
- Kitty (10/5): - Everything is fine, every time. Excellent for the money. The breakfast is better than what’s offered at most hotels at this price point.
- Stephanie (8/5): - Definitely an older hotel.Room could use some freshener. Smelled old and musky. Bed was soft, gym had everything we needed. Loved the staff when we checked in.
- Jocelyn (4/5): Uncleanliness - The hotel was run down and old smelling. My room smelled like mold and mildew. Needs serious updates
- MIGUEL (10/5): - Clean and quiet.
- Stephen (6/5): Average - First room they gave me had a dead TV. Second room they gave me had a cockroach in the bathroom. I killed it right away. The bed and the sheets were average, the shower and the bathroom were excellent.
- Brittany (8/5): - It’s was ok.
- Arthur (6/5): - Room smelled like an pet was there
- Ralph (4/5): - Dirty bathroom. Dirty floor.
- Karson (2/5): - Our room was muggy and smelled like mildew, sheets were clean but I felt gross and dirty in this place. Stains on towels and lampshades.
- Eric (10/5): - Site may have been under construction
- KariAnne (2/5): - Cleaning service never cleaned my room, colleague had a roach and mold in his room
- Francine (2/5): - I did like anything about the hotel, the smell and mold gave us the worse headache, the bathroom shower curtain holder fell on my head, I was too terrified after that.
- Minnie (10/5): - The staff is very respectful and very professional
- Donald (6/5): - Breakfast was disappointing
- Kim (8/5): - Was clean and staff was helpful and friendly
- Quentin (10/5): - We stayed one night. We were very happy with everything about the hotel. We would stay there again.
- Roger (2/5): - Horrible upkeep with conditions. Water would not drain on shower or sink paint was chipped the walls were falling aprart
- Kristen W (6/5): Just okay….clean but needs some upkeep - The TV did not work. The sink was cracked and didn’t have a stopper. Some of the lights didn’t work. The room was clean and it was a quiet location. No one was at the front desk to check on the tv.
- Jayson (2/5): Terrible Service - Unfortunately, I was unable to make the stay. We had a death in family, and I had to cancel the reservation. When I was able to speak to a manager, they never once offered condolences. I was out on a brief hold, and then told I needed to contact Hotels.com to cancel, and then hung up on. TERRIBLE customer service!
- Verified traveler (4/5): - Breakfast was terrible. The service was awful
- Hend (10/5): - Nice
- Robyn (8/5): - I enjoyed my room.It was comfy and cozy and had a lot of amenities. I appreciated using the luggage trolley, because I overpacked! Breakfast was pretty good no complaints! Convenient location to the highway and fast food! Did not get to swim. Staff was accommodating and helpful and nice! I loved the smell of the shampoo and lotions they left in my room! My only drawback was the dirty curtains and blackout shade
- Jaquetta (2/5): - service poor, out dates needs upgrades
- CHRISTIAN (4/5): - Wife and I stayed 1 night for a tournament nearby. We picked this location over nearby hotels due to reviews but left pretty dissatisfied. Hotel was overbooked and lady at front desk said some people would be pretty upset not getting a room they reserved. When we got to our room it smelled of cigarettes and looked like the cleaning crew rushed to get ready. Towels were dirty sheets had stains, the smell, the bathtub was super slippery and was almost a hazard to take a shower in. Also the back door leading out to the pool was supposed to remain locked and only opened by guest key was completely open the entire stay for anyone to walk in. Very disappointed and could have stayed at the la quinta for less money and would have probably had a better experience. Will not stay again and advise others to do the same. Also met another lady staying at the same hotel that played the tournament we were in town for and she also had bad experiences there stating for the price she expected better.
- wilson (6/5): - The good: general area offers a variety of international cuisine (Mongolian, sushi, Vietnamese, etc). Convenient and easy access to 45 fwy. Free “no frills” breakfast. The hotel is literally in front of the busy and noisy 45 fwy but our room was facing the back and there was no noticeable noise from freeway. The bad: the hotel, in general, is tired, sad and in need of renovation! Pool tiles are cracked, loose and broken. Same as elevator floors, etc both in our room and public spaces. Parking is free but the area looks shady and doesn’t look safe.
- Jonathan (6/5): - Overall I am happy with my stay. However I did have an issue with the bedsheets having stains on them twice. I was only staying for one night before a cruise so I decided to just sleep on top of the bed with towels. Other than that I did enjoy this hotel. It does need some work, but had a lovely staff, and a great smell to both the room and lobby. I also appreciated the pool and hot tub. I don't know if I went during a slow period but the hotel felt empty in a good way. I stayed her before my Carnival cruise in Galveston and would consider staying here again. But I would be worried about the bedsheets.
- Patricia (10/5): Great stay - Everyone was very friendly and helpful
- Kim (8/5): - Conveniently close to The Pavilion. Great breakfast! A little noisy from the interstate traffic, but overall a nice place and I would stay here again!
- Minnie (10/5): - I loved everything with my stay
- Verified traveler (10/5): Perfect for travels - Overall a great stay. The front desk staff were incredibly friendly upon check in. Room was clean and the hotel smelled nice.
- Kimberly (10/5): - Great stay no issues
- Tashai (10/5): - Great property!
- Jaimee (10/5): - The staff was extremely nice & the rooms were clean
- Melvin (2/5): - Upon our arrival at the hotel after a long road trip, we checked in and unpacked our car and suitcases. To our dismay, we discovered a used condom and wrapper on the floor of our supposedly clean and disinfected room. This was completely unacceptable. Subsequently, we were moved from Room 414 to Room 413, only to find the second room in an equally unsatisfactory condition. The room had a damp, wet, musty smell, blonde hair stuck on the headboard, dusty curtains, and overall lacked cleanliness. This experience was highly disappointing, and as a result, I have decided that I will never stay at this hotel again. Additionally, I cannot in good conscience recommend this establishment to my family, friends, or anyone else seeking accommodation.( I also have photos)☹️
- Mary (10/5): - The Staff was amazing, comfortable room.
- Verified traveler (6/5): - Room for the 1st night had several issues:(a) no TV, (b) bathroom lights went out around midnight, (c) room had a very bad odor. We requested a different room for the 2nd night. The second night was ok.
- Chelsea (10/5): - We loved the security and the staff! The rooms were very spacious and clean. We enjoyed our stay overall.
- Ruben (8/5): - Some broken stuff in room, sink clogged and AC thermostat wasn’t working properly
- Kevin (10/5): - Clean, cold room and a very friendly front desk! We were there for a softball tournament the weekend after Houston experienced storms with a lot of damage and power outages. The hotel was full but the staff managed it well. We use this hotel often when traveling to Houston/Spring/Conroe for ball and it has always met our expectations.
- eric (8/5): - Hotel very clean and staff nice. Breakfast was just ok.
- Courtney (4/5): Fair Stay Hotel - I’ve stayed at this location once before and u had a good experience. Unfortunately this last stay wasn’t so pleasant. The hotel was under construction, so there was fresh paint on the walls. The smell was so loud that we had to move to another room. The other room was just a slight better. The paint smell was overwhelming. It was just too late to check into another hotel. I’ll probably try again once the remodeling is complete.
- Stephanie (10/5): - We enjoyed our 4 night stay recently. Super friendly and accommodating staff. The property is undergoing renovation and the rooms could use some refreshing.
- Chris (10/5): - The property was easy access to the freeway, close to nearby Woodlands Mall and many other great shopping areas. The lady who checked us in was very nice and welcoming, our room was clean, bed was comfortable, and even though we didn't use the pool or gym it looked really nice.
- Dora (10/5): - facility lobby and restaurant furniture needs to be cleaned, steamed, chairs are stained.
- veruskka (8/5): - Good
- Nicole (10/5): - Friendly staff
- Dwight (8/5): Great Features if They All Worked - The hotel is very nice and much of it has been updated or is in progress of being updated. It has a great lobby area and the rooms are spacious and very nice. We had stayed their two weeks in a row and each time had a problem with something not working in our room. This last time the refrigerator would not keep things cool on it's highest setting and the bulb in the light at the very nice work station was burned out. Both of those were items that we needed, so that it why I did not give the hotel a 5 Star Rating.
- Valeriia (8/5): - I liked the service and everything in the hotel , the only problem was a hot tub / jacuzzi . It didn’t have a filter and it was really dirty . Also hotel was on renovation but it was ok
- Richard (10/5): - Great time. Hrlpful staff.
- Justin (10/5): - Beautiful hotel convenient location
- Ronald (8/5): - Bad buffet
- Pearl (10/5): - It was very good
- Chuck (2/5): - When I first checked in, the front desk lady was nice. When I got to my room, the tv wouldn’t turn on. I had a to call the front desk person over 7x to get an answer. I was told I’d have to change rooms.. I have a 4mo old so lagging his stuff to a diff room is a chore. In the new room, comforter has obvious dirt on it. Called down to the front desk and again no Answer.. very very dissatisfied
- Verified traveler (6/5): - Our room had a strong unpleasant smell, the front desk service two of the nights was not great and the breakfast was very subpar.
- Jennifer (8/5): - Comfortable and clean stay
- Loa (6/5): - First I want to point out that the front desk was always there to try to resolve issues. Our room upon check-in had a television that was not working. We packed up and moved to another room. The second room had a toilet that had a loose base and the cold water facet did not work, only had hot water. The hotel needs some maintenance but otherwise was pleasant.
- Jennifer (10/5): Loved the hotel - They were the most pleasant people that were at the desk. The service was remarkable. I stayed in 307. Can you please go and clean the shower heads with clr. It w needs a little TLC. Other than that I can't wait til my next visit to this hotel
- Richard (10/5): Super nice - Great hotel. We will be back.
Photos
