Holiday Inn Express Hotel & Suites Lubbock South by IHG
Location: 6506 I-27 South, Lubbock, Texas, 79404, Lubbock, US
Star Rating: 2 Stars
Property Type: Hotels
About this Property
Recreational Amenities
Enjoy a refreshing dip in the indoor pool or break a sweat in the fitness center during your stay at the Holiday Inn Express Hotel & Suites Lubbock South.
Complimentary Breakfast and Business Services
Start your day with a complimentary buffet breakfast and stay connected with complimentary wireless and wired internet access. Take advantage of the business center and conference space for your work needs.
Convenient Location
Situated in the bustling entertainment district of Lubbock, this hotel is just a short drive away from Texas Tech University and various local attractions, ensuring a vibrant stay for guests.
Book now to experience comfort and convenience at Holiday Inn Express Hotel & Suites Lubbock South.
Important Information
- Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Cashless payment methods are available for all transactions.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Policies
Check-in: 03:00 PM - 12:00 PM
Check-out: 12:00 PM
Instructions: Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Free breakfast
- Fitness facilities
- Free WiFi
- 24-hour front desk
- Luggage storage
- Wheelchair accessible
- Elevator
- Fitness facilities
- Conference space
- Free breakfast
- Safe-deposit box at front desk
- Multilingual staff
- Free newspapers in lobby
- Smoke-free property
- Free wired internet
- Wheelchair accessible parking
- Assistive listening devices available
- Braille or raised signage
- Free self parking
- Free buffet breakfast
- Banquet hall
- Wheelchair-accessible public washroom
- Wheelchair-accessible van parking
- Wheelchair-accessible pool
- Well-lit path to entrance
Rooms Available
-
Standard Room, 1 King Bed
1 King Bed
338 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Mini-fridge, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (free) and cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Free newspaper
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
-
Suite, 2 Queen Beds, Accessible (Communication Accessible)
2 Queen Beds
Internet - Free WiFi and wired internet access
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (free) and cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Free newspaper
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
-
Standard Room, 2 Queen Beds
2 Queen Beds
350 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Mini-fridge, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and safe; rollaway beds (free) and cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Sofa bed
- Free newspaper
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
-
Suite, 2 Queen Beds, Accessible (Mobility Tub)
2 Queen Beds
Internet - Free WiFi and wired internet access
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (free) and cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Accessible bathtub
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Accessible bathtub
-
Suite, 1 King Bed, Accessible (Mobility Tub)
1 King Bed
Internet - Free WiFi and wired internet access
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (free) and cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Accessible bathtub
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Accessible bathtub
-
Standard Room, 1 King Bed, Accessible (Communication, Accessible Tub)
1 King Bed
350 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Mini-fridge, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (free) and cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Accessible bathtub
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Accessible bathtub
-
Standard Room
1 King Bed OR 2 Queen Beds
350 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Mini-fridge, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (free) and cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Non-Smoking
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Free newspaper
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Room and bed type depend on availability check-in
- Free cribs/infant beds
- Bedsheets provided
-
Standard Room, 2 Queen Beds, Accessible (Communication Accessible)
2 Queen Beds
350 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Mini-fridge, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (free) and cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Free newspaper
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
-
Suite, 1 King Bed (Additional Living Area)
1 King Bed
338 sq feet
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Mini-fridge, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (free) and cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Free newspaper
- Daily housekeeping
- Free Local calls
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
-
Standard Room, 1 King Bed, Accessible (Communication Accessible)
1 King Bed
338 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Mini-fridge, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (free) and cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Free newspaper
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
-
Suite, 1 King Bed, Accessible (Communication Accessible)
1 King Bed
338 sq feet
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Mini-fridge, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (free) and cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Free newspaper
- Daily housekeeping
- Free Local calls
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
-
Suite, 2 Queen Beds (Additional Living Area)
2 Queen Beds
426 sq feet
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Mini-fridge, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and safe; rollaway beds (free) and cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Sofa bed
- Free newspaper
- Daily housekeeping
- Free Local calls
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
-
Standard Room, 2 Queen Beds, Accessible (Mobility Roll-In Shower)
2 Queen Beds
350 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Mini-fridge, microwave, and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (free) and cribs (free) available on request
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Accessibility - Roll-in shower
Non-Smoking
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Room and bed type depend on availability check-in
- Free cribs/infant beds
- Bedsheets provided
Guest Reviews
- MD (8/5): - Air conditioning making too much noise
- Sofia (8/5): - Staff
- Danielle (6/5): Ok stay at the holiday inn south - The cleanliness was ok. Could have been cleaner. They need to shampoo carpets and stool in the room was all stained. Need to upgrade towels they were all dingy.
- Jeremy (10/5): Was a good solid stay - Very thing was good
- Erin (10/5): Great stay - Stay was great, clean cool hotel with good breakfast selection and friendly staff.
- Sarah (6/5): - The towels were terrible, worn out seemed like they had seen better days! Seemed to be torn in half! The carpet around the hotel was very worn and wrinkly! Needed replaced!
- valarie (10/5): - Everything was good
- Roy (8/5): 2 Nite Stay - The bath towels are old. Shampoo dispenser broke. Carpet to elevator had tears.
- Brandon (10/5): - Friendly folks
- ANGELA (10/5): - Family friendly
- D (10/5): - Great place to stay
- Elizabeth (2/5): - Staff was rude. Icemaker broken. Didn’t clean or restock room. Extremely low water pressure. Never again
- Raymond (8/5): - The rooms were clean and the staff was friendly. The mattresses could stand to be changed out. Ours was rock hard. The ice machine on the second floor didn't work so I had to keep going to the first floor to get ice.
- David (6/5): - Not a very clean room and funky odors.
- DEdra (4/5): - The swimming pool was not ready to be opened. Carpets need work. Details in the rooms need work..such as deep cleaning in rooms, light switch wasnt working, curtains and blinds were messed up, towels-washcloths and bedding need replaced, ice machine broken.
- Beverly (10/5): - It was very nice just like one expects from a Holiday Inn Express. We had no problems about this stay at all.
- Brett (6/5): - Was not impressed with this hotel at all. First desk employees were not at their station and the hotel needed to be cleaned better. Our towels would not have been used on my dog. Very disappointed in this Hiday Inn
- Nicole (2/5): Not clean or friendly. - This was by far a very sad and tragic experience. It began with no one at the front check in area. When the man came out he was very curt and not welcoming like my presence was not wanted for interrupting his break or something. We went up to our hotel room and the curtains were falling off (we fixed them), and the toilet wasn’t clean as if someone just had a massive streaky bowel movement in the toilet. We were given two towels in the room and when I went down to ask for more they said that it wasn’t possible to give me more and gave me 3 small pool towels. I was in the elevator and cleaned up a spill so no one would slip so that used one of the towels. When I asked for another from one of the housekeepers they told me that because I was already given 3 towels downstairs that they couldn’t give me another. They gave me another after explaining the spill situation but very reluctantly. The only friendly staff that they had was a woman in the breakfast area that has been there for over 11 years. She was extremely helpful and nice…keep her, make her the manager, and please fire the rest!!
- Richard (6/5): - The food - the breakfast and breakfast staff might be the best and most attentive ever experienced. The less than good. Pool broken, ice makers broken, carpet by the elevator needs to be stretched out as it’s a tripping hazard, black mold in our shower, and the pull out mattress in the suite was all springs and metal poles… the hotel feels old. We had 2 towels for our entire family and they were thread bare. These are towels I would have saved for dog baths. This hotel fell short of my expectations in every way except for the breakfast staff.
- Carla (2/5): Ruined my kids birthday! - My trip was for our twins Birthday they turned 8. Their wish was to stay in a hotel and swim. I called around 5:30 before i Booked to make sure the pool was working. The person on the phone guaranteed that the pool is working. When we got to the hotel there were signs that it was out of order.. the guy at the front desk said it’s been out of order and he didn’t know why they told me differently. It pretty much ruined our trip for our kids birthday. It was too late to cancel and look for another hotel. My kids were so sad I felt so bad..
- Ken (8/5): - We are never disappointed with our stays at Holiday Inn motels.
- Jessica (2/5): - They said the pool was open and I booked the room. I get there and they tell me its been closed for a long time already
- Richard (6/5): - The facilities were fine. The evening staff was indifferent, at best. I called the front desk and informed the man there that the ice machine was inoperable. He told me that it was out of order and the one on the third floor worked. I went to the third floor, but that ice machine did not work. I went to the front desk I told the clerk about the situation. He just pointed to the hallway and, it’s down there.
- Daniel (2/5): - The staff at the front desk gave me the wrong room that was not what I booked and when I went to try and correct it they offered no help and just kept mumbling between them that it wasn’t there problem and thought I couldn’t hear them . They had 4 different booking messed up in the span of 45 min while I waited in the lobby . Luckily the Expedia customer service was able to help me cancel and get my money back .
- Aaron (4/5): - Clerk that checked in was just unfriendly and just didn’t want to be at work. We have stayed here multiple times before without issue. Nice hotel for the price.
- Nancy (10/5): - Sad that the pool was unavailable but everything else was nice.
- Michael (8/5): - It was fine for what I needed. I booked the room for the day after I actually arrived but they couldn’t cancel my original booking so I paid for 2 nights as I made the mistake while driving there.
- Amanda (8/5): - Rooms were clean, breakfast was great. Just wish they told me about the pool being out of service before we booked
- Amparo (10/5): - Comfortable stay, breakfast was good.
- Mike (8/5): - It was ok
- Katelyn (10/5): - Great experience!
- Johnny (2/5): - my experienced with the Holiday Inn. This time was terrible. The towels were so dingy, old and raggly. The pillow and bed were so uncomfortable. We paid $150.00 for that night thought we at the ldo drop in hotel in Lubbock. This suppose to be an upscale hotel as the Holiday not comfortable and the pillows. I was very dissatisfied with my stay at the Holiday Inn and as being a member of the Holiday Inn club vacation I will definitely put this on my review as a member with my membership. Please do better
- Mario (2/5): The service was bad. - Other than the lady at the front being rude to us and the pool being out of order our stay was good.
- LIBRADO (10/5): - Very comforting stay!
- Misty (10/5): - Beautiful easy to check in awesome 😎 breakfast bar
- Angela (6/5): - When I called and asked if the pool was running, that is why we picture hotel. Your staff was rude. The hotel was clean. Breakfast was good rooms were great.But that's why we chose your hotel.So unfortunately, that's probably why we won't choose it again
- Marcos (10/5): Clean for the $ - Great price for area
- Randy (2/5): - Late evening and early AM there was a terrible and acidic oder in the building. Very raw and irritating to breathe.
- Neil (10/5): - Great check I
- natcheyrob (10/5): Great option for weary travelers - Great stay. We only stayed 1 night coming back from CO to TX but still very impressed. Beds were comfortable, appreciate a hot shower & then a good breakfast. Speaking of, their breakfast selection is on point. Pancakes, oatmeal, omelette, sausage, cinnamon rolls. Variety of juices & coffee. Amazing!! Would definitely recommend.
- Russell (4/5): - We stayed just to come swim for spring break and the heater in the pool was broken. We were not informed at check in when I asked about the pool. The pool was so cold it was unbearable. We will not stay here again.
- Nancy (4/5): Broken pool & spa - It was Spring Break for my two grandkids and I booked this hotel for the larger indoor pool & spa, because the weather forecast wasnt great while we were going to be in town. We get there and checked in and go check the pool/spa area out to find that they were broken, the water was like ice water. We asked the front desk about it and he said a repairman was there earlier in the day but didn’t get it fixed, he would be back the next morning. The next afternoon we asked and the lady at the front desk said no the repairman wasn’t coming back. Later, I went online and found where someone had given a review two months earlier that the pool & spa were broken. Will not stay here again. Very dissatisfied.
- Ralph (4/5): Cut vacation a day short it was so bad!!!!! - The beds felt like hardwood floors. Unable to get anyone to clean our room or even get us replacement towels. When we pulled out the sofa bed the mattress looked like it was pulled from a dumpster. All together the experience was unsatisfactory and I will not stay here again.
- Gregorio (6/5): - Staff was not friendly
- Michael (8/5): - It worked for my needs
- Verified traveler (6/5): Mediocre - It was ok. Indoor pool and hot tub were both freezing. Room was dirty. No water pressure in shower. Took a while to get checked in.
- Courtney (2/5): - The pool wasn’t working and the staff didn’t inform us even though they saw us walk by in our swimsuits with 3 small children who were clearly excited to swim. The pool was the main reason we chose this facility and there was zero communication about it being out of order.
- Andrew (6/5): Its ok but not for the price - The staff was friendly, but the room left a lot to be desired. I had the handicapped room for ny mother as we were in lubbock for a procedure at thw hospital. The pressure of water in the shower was horrible as she had to fight with it to get hardly any pressure The sink had higher water pressure There were a couple of gouges in the wall definitely wont be staying at this particular holiday inn again
- Patrick (2/5): Not happy - Shut up at the hotel ready to check in with my family and come to find out their pool and spa was closed we asked if we can move our reservation to another hotel and the staff was so rude we ended up calling and trying to get a refund so that we can get a hotel with the amenities we needed
- Lisa (8/5): Unfriendly staff - When I arrived to the hotel around 2:50pm I was not greeted or acknowledge. The female clerk was rude very unpleasant. When her released came in she was happy as could be but I was still waiting on my room to be ready at this point it was passed 3:10pm and still waiting. Very disappointed on the staff behavior.
- Jodi (6/5): Great breakfast, everything else sufficient - Loudest housekeepers ever and all of the doors are super heavy and slam hard against the frame when shut. But the housekeepers engage the deadbolt to keep the door open to the room they’re cleaning, and when they enter or exit they have no regard for how loud it slams and shakes the whole floor. The exit door to the stairs is also super heavy and slams hard. If you’re trying to sleep and have breakfast and leave early and you don’t care about things like carpet coming up everywhere then it’s perfect, but if you work from your hotel room you’re probably gonna be annoyed.
- Janet (10/5): - Close to interstate
- Alexus (2/5): - Front desk person said she cancelled the room I booked through Expedia because I was checking in too late (2am). I had been driving home from Denver and just needed a place to sleep before getting back on the road. Expedia charged me $123 and then she charged my card again in person because she “cancelled it” $192. The Expedia reservation was never cancelled so I got double charged but I was just tired at this point and needed to sleep. I got up the the room and the lock on the door was safety locked so I couldn’t even get in (like someone was in there) and then I heard someone so I shut the door and immediately left. I went and got back in my truck because I was so angry and tired and left.
- Bryon and Dana (10/5): One exception! - We stayed in the handicap room next to the front foyer. Everything was good with the room, except the chair in the corner had an obvious poop skid mark on both sides of the bottom cushion. It was disgusting! That was the only thing negative about the stay.
- Carol (8/5): - Office chair was broken. Brought a few linens but didn’t take dirty. Didn’t empty trash.
- Curtis (8/5): - The beds were hard as rock
- Verified traveler (2/5): Bonnie - The hotel was filthy, run down and disgusting. The sink leaked, toilet was broken, coffee maker was covered in dust and mold. The carpet was filthy and covered with debris. The iron was broken. Curtains were broken. It was awful.
- Verified traveler (8/5): Nice hotel and room - We stayed for one night and the room was clean and comfortable. My only wish is that the breakfast started at 6:00 instead of 6:30.
- Melissa (2/5): Don’t book - Rooms were extremely outdated. Mattresses felt like plywood. White towels were dingy. Carpet ripped in hallways, extremely hazardous. The breakfast servers were less than courteous.
- Sandie (10/5): - Overall a good stay.
- Sailaja (2/5): - TV didnt work, staff not very friendly, sub par not the best holiday inn
- Kevin (8/5): Problem solved quickly and kindly. - The only issue was that the TV didn’t work, but they promptly moved us to a nicer room. We are very pleased.
- Sandra (6/5): - The staff was not friendly at all
- Sonya K. (6/5): - Front desk personnel less than friendly — not so helpful. Understand it was a full busy weekend at the hotel but no service. Sad. We love holiday inn
- Verified traveler (10/5): Graduation - Very courteous staff, heater worked great. We had a wonderful stay thanks again
- francia (8/5): - We had 2 rooms and one room did not have towels. A suggestion for this property would be to add USB plugs/outlets.
- Randy (4/5): Pool experience - Not so good of a stay this time. My spouse needs water therapy for strength and balance so, we booked here because of the indoor pool. On arrival we found out the pool is out of order and receptionist was rude when I asked when it would be working. Very disappointed!!
- Steve (10/5): - I liked all the channels on television, the excellent breakfast with omelets, sausage, cinnamon rolls, biscuits and gravy,
- Brittany (8/5): Recommend - Definitely would stay again. Pool was not working and this was a big reason we booked here for the kids but other than that, it was a great stay. Breakfast was amazing and very clean.
- Verified traveler (10/5): Great hotel - Great staff. Great breakfast for this type of hotel. Great staff supporting breakfast area!
- Linda (4/5): - I chose this hotel for the indoor pool. The pool was closed when we got there.
- Jason (8/5): - Our stay was very good. The only negative was the lukewarm shower after a long day of driving. We had the shower turned to the hottest setting and it wasn't enough to even steam up the bathroom. That was our only disappointment. The staff were friendly, room was clean, and I slept better than in most hotels.
- Randy (10/5): - It was great
- Verified traveler (4/5): - Bed linens smelled of cigarette smoke (non smoking room), AC was all or none, freezing or burning up, shower was cold, was clean-ish.
- Lauri (8/5): - Good breakfast
- Andrew (2/5): - The pool and spa were closed. Had I known this before I booked the hotel, I would’ve choose someplace else. My granddaughter was very upset as well as I.
- Steven (10/5): - We enjoyed our 2 night stay in Lubbock. It was quiet and we were able to get a good nights sleep. We especially enjoyed the breakfast our last morning there. It was fresh and well prepared. We will definitely stay there again the next time in Lubbock!
- John (10/5): - Clean, good coffee and breakfast. Quick drive to Texas Tech University.
- Jon (10/5): - Carpet in hall ways is in very poor condition. It could possibly lead to trip and fall accidents due to poor condition and need for stretching. Not good
- Charlotte (4/5): Save Your Money, and a Headache! - I was staying at the Holiday Inn South Lubbock to attend my Grandsons football tournament. When arriving at the hotel I was greeted by a less than enthusiastic customer service representative who, when I asked him to smile, answered "I only smile when I feel it's necessary". Whie I feel it's not part of their job to make me feel welcomed when arriving, they could make me feel like they give a crap about my stay, because it really foreshadowed the rest of the stay. Since I was coming to see my grandchildren I was hoping to be able to let them come over to play in the pool, however the indoor pool and spa where out of service. My room had issues as well. The toiletries were all empty, the toilet paper was empty, the room wasn't very clean and the hot water was, well...Warm. Since there was a College football game in town other hotel rooms in town were hard to come by and since i had already booked this room and checked in I wasn't sure if I would be able to re-book another room and get my money back for this one. The continental breakfast included with the room was ok, but not great. Coffee was good though. All in all....NEVER STAYING HERE AGAIN!!
- Cristy (10/5): - …
- Frank (6/5): - Ground floor hall carpeting needs to be reinstalled (loose & wavy); bathroom tube faucet leaking.
- Jamie (8/5): - Couldn’t turn tv on or off with the remote Was able to change channels and volume assuming batteries low
- Lauren (10/5): Everything you need - Check in was easy and friendly. Room was clean and spacious. Perfect for a quick trip to Lubbock.
- Judy (10/5): - Very clean! A really good breakfast!
- Kathleen (10/5): Great stay. - Hotel and room was clean, desk friendly, and breakfast plentiful.
- Barry (2/5): - Don't stay here. On the third floor the internet didn't work. Had to move to the first floor. Then the chair was broken. Would go up or down or lock without completely reclining. Got a new chair. Then the shower wouldn't turn on for a couple of minutes but finally did. Lastly, there is no lunch or dinner at the hotel or anywhere nearby.
- Isaac (10/5): Great Hotel - Had to make a quick stop for 1 night and I got great service and the room was nice with great AC
- Lisa (6/5): New Linen's - Over all it was nice and you can tell it's been recently upgraded but the rooms could be cleaned better. They definitely need new linens, towels,pillows blankets are a really thin.
- Scott (8/5): - The room was OK. People very polite. Like most hotels I come across, the refrigerator didn't work that good. The mattresses were a bit hard.
- Nina (4/5): - We had the double queen suite. We were they for one night. The coffee pot and blow dryer were missing. The iron did not work. The tv was not programmed. The sleeper sofa was dirty and there were no extra sheets for it. I paid for the room through a third party. The front desk couldn’t get my deposit right. I had to go through 3 different cards before they realized something was wrong on their end. They charged my cc card $890. Then they wouldn’t fix it. I had to call the cc company to get it fixed.
- Leticia (10/5): - Staff very attentive & courteous
- Kathleen (8/5): - Good service
- Lindsay (8/5): - Our check in was awful and Savanah was working the front desk. I’ve never had a ruder greeting at an establishment. She should not be the face of any business. I didn’t feel welcome and unfortunately it put a bad taste in our mouth immediately making it hard for us to see anything else about the property. The breakfast was good and beds were comfortable.
- Charlotte (4/5): - It was a convenient place to stay based on why we were there. Parking was good. But the carpet was sticky in the room. So disgusting. The bedding was extremely dirty smelling like men’s cologne. The shower was rusted and the room smelled like mold. No hot water only warm. And no water pressure. A/C worked well the the halls of the hotel were very hot! Front desk we had to always wait a while for someone to come to the desk. Mini fridge wasn't cold. The next time we go there will will not be staying there.
- Michael (2/5): Horrible Check-in experience. - Nice hotel but terrible check-in. Waited at front desk for 15-20 minutes before receptionist showed up. This was during prime time near 6pm. Five other guests waiting in line by the time receptionist showed up. I even called the hotel phone number and no one answered. Receptionist texted me with a link and rudely told me to fill out the online forms and submit a photo of my driver’s license. Last thing I want to do after driving all day is deal with a bunch of bureaucracy. Poor service. This was way beneath Holiday Inn Express which are usually excellent. ..
- Scott (2/5): Terrible customer service - The person at the front desk (Savannah) was not welcoming and her customer service skills were horrible. The hotel had recently implemented a check in policy requiring me to fill out an electronic link with all of the same information I had provided when I booked the room. I requested to speak with a supervisor when the font desk person would not resolve our issue, but she refused to allow me to speak with a supervisor. The room was fine, but the staff was terrible. I spoke to a supervisor the next day when checking out, but his willingness to resolve the issues we had were not any better than the original front desk person. I would NEVER stay at this hotel again.
- Ferdi (10/5): - Clean
- Ariana (10/5): - Best of the best
- Verified traveler (6/5): First stay of a week long family vacation - We arrived late after a very long drive. The night staff person was not very friendly. We traveled with a family of 5, when asking for three additional sets of towels I received three large towels only. The next morning, we asked for the additional towels and morning staff gave them to us with no problem. Morning staff was friendly.
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