Grand Residences Riviera Cancún All Inclusive
Location: Blvd. El Cid, Unidad 28 y 29, SM 3, Mz 20, Lote 01, Puerto Morelos, QROO, 77580, Puerto Morelos, MX
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Escape to paradise at Grand Residences Riviera Cancún All Inclusive, where luxury meets tranquility.
Spa Heaven
Indulge your senses at our exquisite spa, offering soothing massages, rejuvenating body treatments, and refreshing facials designed to relax and revitalize you.
Endless Amenities
Enjoy three stunning outdoor swimming pools and tennis courts, as well as a fully equipped fitness center. Complimentary Wi-Fi and excellent concierge services enhance your stay, while our roundtrip airport shuttle makes travel effortless.
Culinary Delights
Savor mouthwatering international cuisine at El Faro Grill or indulge in 24-hour room service. With multiple bars and lounges, including beachside options, there's always a refreshing drink waiting for you.
Experience the ultimate getaway and book your slice of paradise today!
Important Information
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
Policies
Check-in: 04:00 PM - 12:00 AM
Check-out: 11:00 AM
Amenities & Facilities
- Full-service spa
- Fitness facilities
- Express check-out
- Arcade/game room
- Comprehensive recycling policy
- Guest education on local ecosystems and culture
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Express check-in/check-out
- Designated smoking area
- Concierge service
- Elevator
- Fitness facilities
- Free airport transportation
- Supervised childcare/activities
- ATM/banking
- Gift shops or newsstand
- Conference space
- Golfing nearby
- Arcade/game room
- Safe-deposit box at front desk
- Multilingual staff
- Porter/bellhop
- Express check-out
- Full-service spa
- Wedding services
- Pool umbrellas
- Ecotours nearby
- Grocery/convenience store
- Tours/ticket assistance
- Wheelchair accessible parking
- Conference center
- Snack bar/deli
- Parking (limited spaces)
- Playground on site
- Free self parking
- Free valet parking
- Computer station
- Beach umbrellas
- Beach sun loungers
- Pool sun loungers
- Beach towels
- Couples/private dining
- LED light bulbs
- Grey water recycling system
- Children's games
- Children's toys
- Wheelchair-accessible van parking
- Bicycle parking available
- Humane animal treatment
- Locally-owned & organized tours & activities
- Showcase for local artists
- Guest education on local ecosystems and culture
- Double-glazing on all windows
- Energy-saving switches
- At least 80% of all lighting comes from LEDs
- Comprehensive food waste policy
- Vegan menu options available
- Vegetarian menu options available
- Comprehensive recycling policy
- Water-efficient showers only
- Accessible airport shuttle
- No accessible airport shuttle
Rooms Available
-
Family Suite, 2 Bedrooms, Beach View
2 King Beds, 3 Twin Murphy Beds and 1 Double Bed
2401-sq-foot soundproofed room, furnished balcony with beach views
Layout - 2 bedrooms, living room, and dining area
Relax - Indoor private hot tub
Internet - Free WiFi
Entertainment - 47-inch plasma TV, cable channels, and iPod dock
Food & Drink - Microwave, minibar (fees may apply), espresso maker, and 24-hour room service
Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - 2 bathrooms, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Washing machine, free local calls, and laptop-compatible safe; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Eco-friendly - Energy-saving switches and LED light bulbs
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 8 (8 Adults)
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- DVD player
- Microwave
- Washing machine
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Dining table
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Free Local calls
- Ceiling fan
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Separate bathtub and shower
- Separate dining area
- Free WiFi
- Rainfall showerhead
- Private spa tub
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Soap
- LED light bulbs
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Energy-saving switches
-
Family Suite, 3 Bedrooms
2 King Beds, 4 Twin Murphy Beds and 2 Double Beds
3025-sq-foot soundproofed room, furnished balcony with resort views
Layout - 3 bedrooms, living room, and dining area
Relax - Indoor private hot tub
Internet - Free WiFi
Entertainment - 47-inch plasma TV, cable channels, and iPod dock
Food & Drink - Microwave, minibar (fees may apply), espresso maker, and 24-hour room service
Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - 3 bathrooms, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Washing machine, free local calls, and laptop-compatible safe; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Eco-friendly - Energy-saving switches and LED light bulbs
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 10 (10 Adults)
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- DVD player
- Microwave
- Washing machine
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Dining table
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Free Local calls
- Ceiling fan
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Separate bathtub and shower
- Separate dining area
- Free WiFi
- Rainfall showerhead
- Private spa tub
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Soap
- LED light bulbs
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Energy-saving switches
-
Suite, 1 Bedroom, Private Pool
1 King Bed and 3 Twin Murphy Beds
3134-sq-foot soundproofed room, furnished balcony with garden views
Layout - Bedroom, living room, and dining area
Relax - Private pool and indoor private hot tub
Internet - Free WiFi
Entertainment - 47-inch plasma TV, cable channels, and iPod dock
Food & Drink - Microwave, minibar (fees may apply), espresso maker, and 24-hour room service
Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Washing machine, free local calls, and laptop-compatible safe; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Eco-friendly - Energy-saving switches and LED light bulbs
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 5 (5 Adults)
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- DVD player
- Microwave
- Washing machine
- Private bathroom
- Slippers
- Interconnected room(s) available
- Private pool
- Wardrobe or closet
- Dining table
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Free Local calls
- Ceiling fan
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Separate bathtub and shower
- Separate dining area
- Free WiFi
- Rainfall showerhead
- Private spa tub
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Soap
- LED light bulbs
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Fence around pool
- Energy-saving switches
-
Family Suite, 3 Bedrooms, Beach View
2 King Beds, 3 Twin Murphy Beds and 3 Double Beds
3025-sq-foot soundproofed room, furnished balcony with beach views
Layout - 3 bedrooms, living room, and dining area
Relax - Indoor private hot tub
Internet - Free WiFi
Entertainment - 47-inch plasma TV, cable channels, and iPod dock
Food & Drink - Microwave, minibar (fees may apply), espresso maker, and 24-hour room service
Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - 3 bathrooms, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Washing machine, free local calls, and laptop-compatible safe; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Eco-friendly - Energy-saving switches and LED light bulbs
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 10 (10 Adults)
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- DVD player
- Microwave
- Washing machine
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Dining table
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Free Local calls
- Ceiling fan
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Separate bathtub and shower
- Separate dining area
- Free WiFi
- Rainfall showerhead
- Private spa tub
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Soap
- LED light bulbs
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Energy-saving switches
-
One Bedroom Master Suite Beachfront
1 King Bed and 3 Twin Murphy Beds
1421-sq-foot soundproofed room, furnished balcony with beach views
Layout - Bedroom, living room, and dining area
Relax - Indoor private hot tub
Internet - Free WiFi
Entertainment - 47-inch plasma TV, cable channels, and iPod dock
Food & Drink - Kitchen with microwave, espresso maker, and dining table
Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Washing machine, free local calls, and laptop-compatible safe; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Eco-friendly - Energy-saving switches and LED light bulbs
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 5 (5 Adults)
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- DVD player
- Microwave
- Washing machine
- Private bathroom
- Slippers
- Kitchen
- Interconnected room(s) available
- Wardrobe or closet
- Dining table
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Free Local calls
- Ceiling fan
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Separate bathtub and shower
- Separate dining area
- Free WiFi
- Rainfall showerhead
- Private spa tub
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Soap
- LED light bulbs
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Energy-saving switches
-
Family Suite, 2 Bedrooms
2 King Beds and 4 Twin Murphy Beds
2401-sq-foot soundproofed room, furnished balcony with resort views
Layout - 2 bedrooms, living room, and dining area
Relax - Indoor private hot tub
Internet - Free WiFi
Entertainment - 47-inch plasma TV, cable channels, and iPod dock
Food & Drink - Microwave, minibar (fees may apply), espresso maker, and 24-hour room service
Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - 2 bathrooms, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Washing machine, free local calls, and laptop-compatible safe; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Eco-friendly - Energy-saving switches and LED light bulbs
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 8 (8 Adults)
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- DVD player
- Microwave
- Washing machine
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Dining table
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Free Local calls
- Ceiling fan
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Separate bathtub and shower
- Separate dining area
- Free WiFi
- Rainfall showerhead
- Private spa tub
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Soap
- LED light bulbs
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Energy-saving switches
-
Junior Suite Beachfront
1 King Bed and 1 Twin Murphy Bed
517-sq-foot soundproofed room, furnished balcony with beach views
Relax - Indoor private hot tub
Internet - Free WiFi
Entertainment - 47-inch plasma TV, cable channels, and iPod dock
Food & Drink - Kitchen with microwave and espresso maker
Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Eco-friendly - Energy-saving switches and LED light bulbs
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- DVD player
- Microwave
- Private bathroom
- Slippers
- Kitchen
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Free Local calls
- Ceiling fan
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Separate bathtub and shower
- Free WiFi
- Rainfall showerhead
- Private spa tub
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Soap
- LED light bulbs
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Energy-saving switches
-
Junior Suite with Jacuzzi
2 Double Beds
527-sq-foot soundproofed room with a furnished balcony
Relax - Indoor private hot tub
Internet - Free WiFi
Entertainment - 47-inch plasma TV, cable channels, and iPod dock
Food & Drink - Kitchenette with microwave and espresso maker
Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Eco-friendly - Energy-saving switches and LED light bulbs
Non-Smoking
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (2 Adults)
- Minibar
- TV
- Telephone
- Hair dryer
- Kitchenette
- Bathrobe
- Desk
- DVD player
- Microwave
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Free Local calls
- Ceiling fan
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Separate bathtub and shower
- Free WiFi
- Rainfall showerhead
- Private spa tub
- Room and bed type depend on availability check-in
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Soap
- LED light bulbs
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Energy-saving switches
-
Master Suite
1 King Bed and 3 Twin Murphy Beds
1421-sq-foot soundproofed room, furnished balcony with resort views
Layout - Bedroom, living room, and dining area
Relax - Indoor private hot tub
Internet - Free WiFi
Entertainment - 47-inch plasma TV, cable channels, and iPod dock
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Washing machine, free local calls, and laptop-compatible safe; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Eco-friendly - Energy-saving switches and LED light bulbs
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 5 (5 Adults)
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- DVD player
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Slippers
- Kitchen
- Interconnected room(s) available
- Wardrobe or closet
- Stovetop
- Dining table
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Free Local calls
- Ceiling fan
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Separate bathtub and shower
- Separate dining area
- Free WiFi
- Rainfall showerhead
- Private spa tub
- Free cribs/infant beds
- Separate bedroom
- Bedsheets provided
- Champagne service
- Soap
- LED light bulbs
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Energy-saving switches
-
Junior Suite King Bed
1 King Bed and 1 Twin Murphy Bed
517-sq-foot soundproofed room, furnished balcony with resort views
Relax - Indoor private hot tub
Internet - Free WiFi
Entertainment - 47-inch plasma TV, cable channels, and iPod dock
Food & Drink - Kitchenette with refrigerator, microwave, and espresso maker
Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Eco-friendly - Energy-saving switches and LED light bulbs
Non-Smoking
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Minibar
- TV
- Telephone
- Hair dryer
- Kitchenette
- Bathrobe
- Refrigerator
- Desk
- DVD player
- Microwave
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Free Local calls
- Ceiling fan
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Separate bathtub and shower
- Free WiFi
- Rainfall showerhead
- Private spa tub
- Room and bed type depend on availability check-in
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Soap
- LED light bulbs
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Energy-saving switches
Guest Reviews
- LATASHA (10/5): - The resort is amazing. Very luxurious! The food selections could have been better.
- Hugo (8/5): - Ubicación Las barras cierran muy temprano
- Culture42906575454 (10/5): A very nice place to visit regularly - Modern and well manicured property with outstanding staff at every encounter. Mexican show at pool was fabulous we will return
- Qaizar (7/5): -
- Road16210397218 (10/5): Great vacation place. - Nice quiet location. Rooms were beautiful and maid service every day. Nice and quiet. Met a lot of nice people. Anything you wanted was just a phone call away.
- T2275XOgaetanoc (10/5): Relaxing, luxurious and intimate - After spending time at the Grand Residence, I have finally found a place that ticks all the boxes of what I want from the experience of staying at a resort. I have stayed at other places in the past and everything I dislike about those experiences was NOT at all what I encountered at the Grand Residence. It is because of this experience that I have told my husband if we return to Mexico for a sunny vacation, I will not stay at any other resort. The Grand Residence offers everything I need and things I didn't even know I wanted. Guests don't have to ask for anything, the staff already has it taken care of. All employees looked happy to be there. At all times, staff appeared busy and hard-working, but not over worked, and earnest. The entire compound was exceptionally clean day and night. The food was delicious. Preferably, the menus for dinner had a handful of options. That is a sign of true cuisine that is meticulously prepared well with attention to taste. Whether lunch or dinner, each meal had its own unique flavoring and seasoning as opposed to everything tasting the same which has been my experience at other resorts. I prefer a resort with a sense of intimacy. The Grand Residence is not overwhelmingly huge and busy. It is peaceful and luxurious. The beach and pool areas are not overly crowded. At all times there is a member of staff close by to assist with anything. Again, at times they offer before you even have to ask. Yes, there is seaweed in the ocean, but it was tended to daily and personally did not find it to be bothersome. Though there was the option to stay by the pool, I stayed on the beach throughout my stay and missed out on nothing. Everything was within close proximity, staff was present for any type of service needes, and it was beautiful. I like to roll out of bed onto the beach and that is what I did. For someone who likes other things to do, there are plenty of amenities of which to take advantage. Also, there was no drunkenness, no garish behavior, no rudeness from guests. For some that is a good time, but not for me. For those who do enjoy all that, I recommend they stay at one of the other resorts where I have had the displeasure of staying.
- teej365 (4/5): Don’t be fooled by the pictures - Not worth the price. Villas are great but that’s it. All-inclusive experience is a scam snd there are no amenities. Pool and pool bar are done at 5PM
- Maps38262440437 (6/5): It was a mediocre stay - The live music at dinner was outrageously and horribly loud. It was louder than a club and impossible to even talk to the people at your table. We asked politely for them to turn down the volume on the speaker (especially since there were only 2 other groups sitting in the restaurant) and they said no. It seemed like there were 40 people staying at the resort and therefore plenty of open rooms, but they gave our entire party rooms facing a construction zone. We asked for turn down service and no one cleaned our room the whole stay. There was room service food left out for 2 days in the foyer area outside our hotel rooms. They do not go the extra mile to make your stay pleasant or special - again, the hotel was empty yet they could not offer late check out for just one hour. The manager Isai was incredible rude and impolite. To be honest, will never stay here again. The food was mediocre.
- indiana1978 (10/5): Quiet BEAUTIFUL tropical paradise - Beautiful quiet smaller resort, pristine cleanliness! Not a party spot, but PERFECT for quiet tropical getaway! Friendliest staff guaranteed Great food!
- Explorer62649853524 (8/5): Luxurious resort steps from the beach - Great resort with amenities. Lots of helpful & very frinedly staff. Shuttle transport was a plus. Only problem was there is almost nothing to do after 5pm.
- erind930 (10/5): This property does not disappoint. - I have been coming to this property for 10 years - it is still outstanding and they have kept up the property well. Excellent staff services and very clean. The pool set up is top notch and beautiful. Rooms are very spacious and I highly recommend.
- U7322EFalexandram (10/5): Relaxing Spring Vacation - Our stay at Grand Residences was extremely relaxing and very accommodating! Every employee at the resort was kind and helpful. Despite only having a few restaurants, the food was very good and I loved the variety for dinner options. The theme dinners were super fun and the food was very well prepared for all meals. There were also activities at the pool throughout the day that were fun. It was easy to book excursions through the concierge, who was extremely helpful and personalized our experience there. The pool area was really nice and very clean. There was some construction being done around/near the property, but that didn't bother us! It was relatively quiet on the property, especially at night. The room itself was beautiful and spacious- a couple of mosquitoes got in but not a big deal.
- robertsD9407EA (10/5): Wonderful resort experience at Grand Residences - Overall, an outstanding resort experience. Grounds were immaculate, food was very good, and the staff was attentive and courteous. An excellent resort if looking for a quiet, relaxing vacation with great food and exceptional service.
- SWaite1 (4/5): Mediocre resort but the room and resort are clean and the staff is very friendly. - The hotel is clean and nice, the food is mediocre at best. I had a room that faced construction that made the balcony unusable.
- eastside2 (10/5): Another great visit. - Been there many times and the facilities and service remain great. Breakfasts are excellent and other meals are solid. Bit more seaweed than I remember on the beach but the hotel works hard to have it clean in the morning. There is a hotel coming up next door so will be interesting to see if that changes the noise level (which remains very quiet in the evening).
- 751shengx (6/5): Quality has severely declined. I won't be returning. - We stayed here last year and had a great time, so we decided to come here again. We are more the “variety is the spice of life” vs “once you find something good, stick to it” type of family, so coming back to the same vacation destination (and hotel, no less) two years in a row was a bold move. It did not pay off, and here’s why. Most of the things we loved about the hotel were still true: - The kid’s club is AMAZING. All the staff there are genuinely fantastic, and you can tell they love kids and working there. They deserve all the praise in the world. - The resort is quiet. No weddings or parties on-site means no obnoxious music until midnight like other hotels. And the volume and genre of music played at the pool during the day is perfect. - The resort is small, so you can walk from one end to another in two minutes. It makes it easy to meet up with other families, get food, amenities, check in/out, etc. - Since the resort is small, there’s only two restaurants on-site. In reality, it’s more like a single restaurant with different menus depending on where you’re sitting. Luckily the food is good and generally hasn’t let us down. - Round trip transportation from the airport is included. It’s your own private black SUV which is quite nice. - Shout out to Manuela, our favorite person at the resort. She was our waitress for breakfast and lunch almost every day, and by day two she had already remembered our favorite drink orders and was automatically bringing them as soon as we sat down. Which brings me to the less than stellar aspects of our recent stay: - The remaining service staff at the restaurant are hit or miss. Most are nice, friendly, attentive, but there are some who simply miss the mark. There are two gentlemen by the name of Israel. One of them is fine, but the taller, skinnier Israel waited on us for lunch one day. Not only did he take the order from a table first that sat down well after us, he did not put my drink order in, and he had to be reminded twice to bring ketchup. The table who sat down after us were a white couple. I only mention this because it seems to be a recurring theme at this resort. Which brings me to my next point. - I’ve noticed that the staff are MUCH friendlier and livelier to white people than Asian people. At restaurants, the staff react completely differently to white guests, chatting up a storm, asking them about their plans, etc. That’s fine, I don’t really feel like having small talk with the staff anyway. However, the most egregious offence is the fact that the staff tells them about off-menu items that my wife and I have never heard of previously. Okay, to be fair, they’re just things like fruit smoothies or coffee drinks, but why do I have to overhear it from another table to know that it’s something I can order?! I’m sure the staff are trained to treat everyone the same, but in reality, it’s anything but. Management, please do something about this. - The same goes with owners vs non-owners. I don’t need to comment on the relentless pressure to attend a time-share presentation as soon as you check-in, as that’s been well covered in other reviews, but why is there such a strong delineation between the two? I mean, blue towels for owners and grey towels for non-owners? Owners get first dibs at restaurant reservations and beach/pool seating, while non-owners have to wake up at 7am just to try to get a spot for the next day, often getting rejected because everything is “full”? And that is with the resort at 60% capacity. What happens at 100% capacity? People just have to stay in their hotel rooms? During our stay, half of the pool chairs were empty until noon anyway. And as far as I can tell, the ocean-view rooms are now off-limits to non-owners. I’d love to be proven wrong, but I just checked a few dates later this year and next year and an ocean-view room was never an option. Just so I get this correct, owners get “front-row” rooms, front row seats to the beach/pool, and first dibs to the restaurant? Meantime non-owners are relegated to second class citizens? Give me a break. - The seaweed/sargassum situation. I know it’s not the resort’s fault, but it was really bad this year. So bad that you couldn’t even get near the beach, let alone go into the water. The resort tries to actively clean up the seaweed, but I think there’s actually more being washed ashore than being removed. Last year, the seaweed-removal tractor would just run for an hour or so each morning and the beach would be clear, but during this stay it was running continuously during the day. Take a look at the pictures. It’s quite a mess. - The massage place that I LOVED, Aqua Spa, closed down between April 2025 and April 2026. It was located between Grand Residences and Dreams Jade right on the beach, and it was such a great place. I had two deep tissue massages last year there, and they were some of the best massages I’ve had in my life. I was really looking forward to returning, but I was devastated to find out that they were no longer there. Again, not the resort’s fault per se, but I can’t help wonder if all the seaweed that they happen to put right near where the Spa used to be forced them to shut down. I could probably go on and on about other negatives, but I’m tired of typing. If you’ve read this far, then you can probably guess that I won’t be returning to this particular resort. I’ve been to Cancun 4 out of the last 5 years, so I think it’s time for a change of pace. Punta Cana, anyone?
- arnang2016 (10/5): Great get away for a short family trip. - Great get away for a short family trip. Beautiful resort, extremely well kept. Great food and friendly staff. Perfect for a relaxing stay.
- tremainee2017 (10/5): Grand Residence - Beyond our expectations. Was our first all inclusive, but they hit it out of the ballpark. From the grounds, rooms and staff, we were treated like Rockstars. Food was excellent and great variety for everyone. Loved it.
- S2257CUmarkf (8/5): Overall good experience - Overall good experience. The resort will be much better when the seaweed is clear, beaches are open (due to weather) and the construction next to resort is completed.
- pauldJ4828MA (10/5): Perfect Chilled out Family Vacation - Wonderful chilled out high end resort. Perfect for familes that don’t want a 24/7 party. Amazing staff and wonderful food and suites. Excited to see the resort expand!
- KrystenR13 (10/5): Great staff and at great resort - Beautiful resort and excellent service. We go here every year and favorite thing is seeing the same staff year after year. Extra shout out to Gustavo( concierge), Grecia and Alex( entertainment) Hazael( pool bartender) and the pool staff Efrain, Chez, Jesus, Fidencio, Angel and Maelik. All wonderful, friendly and helpful staff who made our stay much more enjoyable!
- Cmarie13900 (10/5): 5 star! - Terrific place! Caring staff. Good food. Large rooms. Airport vans. Twice a day cleaning. Room service fairly promp. Adult pool separate.
- Jean (10/5): -
- Explorer59791822834 (10/5): Great vacation! - Amazing resort. Beautiful! Clean! Outstanding views, great amenities. The only negative was the sales pitch. It was fine with the initial salesman but the manager was way to aggressive for my liking.
- akm301 (10/5): LOVE!! - We absolutely LOVE Grand Residences! It’s 5 star all the way— amazing rooms, wonderful service, a fantastic kids club, beautifully kept grounds, and great activities. This year, I really got into all of the fun arts and crafts, adult activities. Grecia and Alex are AMAZING and just so much fun to do crafts with!! They plan, fun activities, and are just so patient and wonderful! I had such a fantastic time doing all sorts of activities with them this year. So relaxing and so fun! Can’t wait to go back and do more activities with these two wonderful ladies again next year!
- AndrewCan (10/5): Excellent Resort with Amazing Service - Overall we had an excellent holiday at Grand Residences. The property is beautiful and well taken care of. Highlights for us were the absolutely amazing service from all staff, and the excellent food and drink options. This is a very special place
- Jonathan (9/5): -
- Travel44080042380 (10/5): A great resort! - This resort is great! If you like a smaller type of resort that is budget friendly then this one is hard to beat. We’ve been here 5x now and it seems to never change but in a good way. The master suite is perfect for a family of four. The food is very good - always fresh and made on a small scale, unlike many of the other massive resorts in the area. Finally, the staff at the pool , in the restaurant and room cleaning area amazing - we’ve seen the same faces on staff since 2017 and they are great! We’ll be back again for sure.
- marybS6899YP (10/5): Grand Residences - The best resort in México! Accommodations were superb and the resort was beautiful. All staff members were very friendly and extremely accommodating! Our waiter, Noe was outstanding. Our bartender, Gerrado was awesome. Our pool girl, Jen was very accommodating and the activities staff, especially Alex were fun! Our concierge, Claudia made scheduling everything easy! Can't wait to go back!
- RetiredandWordly (6/5): Mostly nice experience. Wouldn't go back. - Location was out of the way so mainly couples or adult groups from America. To get anywhere outside the hotel you need a taxi or hire car. The atmosphere was very friendly and staff pleasant and courteous. They enjoyed a joke and exchange of questions. The room we had was large and comfortable with daily cleaning and towel change. Laundry service is available although a little expensive. We managed to get our holiday cheaper than others paid but feel it was about right for the service. The hotel and grounds were spotless, but mind your step as the constant mopping can leave the floors a little slippery, although there are signs all over the place. The place was nice and quiet, no rowdy partys. In the day there were some adult games in the pool as well as aqua aerobics, bingo, guess the song ect and in the children's pool for the few that were there. Some nights they had entertainment like karaoke, jazz but at a reasonable level so as not to disturb people. You can order drink and food at your sunbed once settled and the staff around the pool are really attentive. The sunbeds need to be booked a day in advance at the sunbed booth. The dinner also needs to be booked in advance unless you go through the concierge. You can also book trips at the trip booth next to the sunbed booth. Unless you want a hard sell time share, don't accept a discount on trips from the concierge to go to the information presentation, as they want you to sign up there and then for $10,000++ and reading reviews, what you sign up for and what you get in reality is very questionable. The concierge can book the dinner times for you for the whole stay and can book trips etc and sort out any problems. Quite a few days out of 2 weeks out was too windy to put up the sun umbrella and too hot with uv index of 10 to sit out in the sun. We were offered a pleb in the shade once as misty if the 'owners' who had booked sunbeds weren't going to use them that day. Owners have priority booking for sunbeds and meals.
- AntArc (8/5): Beautiful, elegant, low-key resort with nice amenities and good food- but beware the seaweed problem in the beach - The Grand Residences is a beautiful property with nice amenities. The mission-style architecture is lovely, and the landscaping is beautiful. The property is also very clean and well cared for. The junior suite has a great layout and nice touches (kitchenette, lighting, bath amenities). The resort is very low key and quiet, which is exactly what we wanted. Even at noon in the blazing sun, the pretty pool area feels vast and uncrowded. Loved the swim up bar. But the pool and beach chair reservation system is annoying, tbh. You have to reserve your chairs each day, for the next day ahead. When I’m on vacation, I don’t want to plan where I want to sit tomorrow (plus, sun, shade, and wind conditions all would affect that choice). Often, large groups of chairs go unused when people don’t show up. It’s a clunky and unnecessary system. The other big negative to be aware of is the seaweed on the beach - it’s a major problem here. In mid March, 3 days of our stay the beach and ocean were completely unusable with a 1-foot deep pile of bristly bushy seaweed at the water line, and a thick mat floating in the water. This sargasso seaweed is not like the flimsy lettuce seaweed we’re used to in the northeast. It’s thick and bushy and hard. We tried swimming with it but it was very unpleasant. Very few guests ever ventured in the water (most stayed by the pool), which is sad. We only had 1 day of relatively clear water (and even then small clumps of floating seaweed were all around). They have workers constantly going back and forth with a tractor to try and scoop it all up but it only makes a dent in the vast piles (plus it’s not exactly a relaxing experience to sit on the sand with a large tractor running constantly a few feet away from you all day long). Of course I understand it’s natural, but other resorts don’t have this problem. Just a heads up that if the beach is important to you, this resort is not a good choice between March and June (as confirmed to us by the lifeguard and other guests). On the upside, the food is terrific with lots of good choices and high quality (the all inclusive package was great. We also loved the included private airport transportation. In all, it’s a relaxing spot in a nicely designed environment. If they get the seaweed under control, this place would be close to perfect.
- M3598LGmichelew (10/5): Fabulous 10+ experience - One of the best, cleanest, friendliest, most impressive places we have been. We almost felt out of place with the endless luxury and exuberance of the resort. One of the best kept secrets - pssstt!
- alexandrakM3762SK (10/5): Amazing staff and amazing resort--will return! - This resort was an extremely pleasant surprise. Kids parents and grandparents (ranging in age from 3 months old to 84 years old) had an incredible time. The staff is friendly and helpful, the food was delicious, our master suite was absolutely perfect. Kids absolutely loved the kids club--amazing staff. The only downside is there is lots of kelp on the beach. Beware.
- Karey (9/5): -
- roscotrain (10/5): Lovely relaxing stay - Previous reviews have highlighted this hotel and the calm, relaxing environment. The food is excellent. There is a theme in the a la-carte restaurant every night (Italian, French, International, Seafood) and the second restaurant serves Mexican food each night. Staff are brilliant and everyone goes out of their way to help you or simply wish you good morning when they pass. It's like a family. It is a small hotel and right at the bottom of the resort. The rooms and grounds are kept impeccably clean. Rooms are serviced every day and there is also a "turn down" service in the evenings. Rooms have TV with various cable channels and a small kitchenette. There are also televisions in the main lobby bar. On arrival at our room after travelling around 18 hours door to door we were greeted with fresh fruit, snacks/crisps/chocolate and a fridge full of water, beer and soft drinks. These are replenished each day as part of the all inclusive package. There are two pool areas, with the second being a 25 metre lane swimming pool which was in excellent condition. There was also a pretty full program of activities during the day around the main pool. We thoroughly enjoyed our stay at Grand Residences and left feeling very relaxed, well fed and appreciated. Some pointers however to help future visitors with their stay. The beach regularly had large quantities of sargassum wash up, but an army of staff keep this under control. Whilst during our stay the windy conditions prevented us from swimming in the sea each day, when the red flags do change to yellow, there is a hotel lifeguard watching over you. The hotels swimming pools however more than compensate. There is a large scale hotel complex being built directly next door and the noise can be heard from the back of the hotel, but once inside your room, or inside the grounds of the hotel you can hardly hear it, if at all. The hotel is around 2 miles from the centre of Puerto Morelos. The road between the hotel and the port is not brilliant with only pavements in some areas. It is about a 45 minute walk in and the road is dusty. Monday to Saturday lunchtime it is also very busy with the building site traffic. I walked in and back on a Saturday afternoon and it was fine as work had finished for the weekend. A Taxi will charge 200 MXN each way. Puerto Morelos centre is however a must visit. There is also a marina about 200 metres north of the hotel (accessible by walking along the beach). You can book a snorkel tour from here which takes you out onto the nearby reef. We also booked a Chichen Itza tour via the tour operator based at the hotel. Well worth the visit. It is worthy of note that the hotel is part of a chain and they will try and promote a meeting with their timeshare representatives. We attended such a meeting and it lasted about 2 hours. It ended up being a very hard sales pitch which became slightly uncomfortable when we said "no". In return for attending the presentation the hotel give you some vouchers for excursions or spa treatment. Overall, we thoroughly enjoyed our stay. It's quiet and out of the way. Very minimal entertainment so don't expect a party hotel. It's not that, but that is what makes it so good. Although we were "all inclusive" there was very much a culture / expectation of tipping staff which wasn't usual with our experience of all inclusive holidays. However, we were more than happy to tip as the service we received by all staff was excellent. We would recommend this hotel.
- Cali1204 (10/5): Unexpectedly amazing! - It was amazing! The master suite is beautiful and the food was delicious. All of the staff was very helpful and professional. This was the first trip that I've taken where I wasn't anxious to leave the room and go do things because the room itself was so nice.
- teerasakt2021 (10/5): Highly recommend - Highly recommend. Everything is perfect. Staffs are so friendly.Food is great. Nice transportation good driver. Good concierge, very helpful.
- arlenew908 (10/5): Good experience - As always, we had a wonderful time. The staff is so warm and friendly. The entertainment/ crafts team is fabulous. They always come up with new ideas to make everyone happy.
- 693bennyv (10/5): High end excellent resort. - Excellent resort although a bit on the small side. It is a very chill family friendly resort, with excellent food and service.
- Johannes (9/5): -
- Leticia (10/5): Séjour merveilleux dans un endroit idyllique avec un service au top ! - Le service, les installations et équipements. Le personnel très accueillant spécialement Alejandra qui m’a aidé à peindre un petit sac, Chez qui nous plaçait à la playa et Malik qui se trouvait à la piscine. Aussi la concierge Jane. Peut être que l’hôtel est loin de tout et ce n’est pas possible de marcher autour
- Tracy (10/5): Had a great time, loved Hazel and Oliver at the nightly bar, Hazel is extremely talented and took very good care of us! - Beautiful property, well maintained, great staff! Great value for the $. New, updated property. It was a peaceful vacation, very relaxing. The staff treated you like family, watched members hug employees on departure day. Hard to get a chair poolside in the adult pool area so we sat by the lower pool which was perfectly fine. It was very windy which is normal in February, March. Did not care to sit on the beach as we couldn’t put the umbrellas up due to the windy conditions. Palapa’s on the beach would be great for shade vs. umbrella for windy days like they have at The Royal Sands in Cancun.
- Firmin (9/5): -
- Thad (9/5): Very pleasant. - Small, not crowded. Staff was great! Suite was very comfortable and well appointed. Food was very good. Easy to get places by pool and beach. Beach is a little rocky. Lots of construction noise during the day.
- M8273NMgaryb (10/5): An Unforgettable Experience at the Grand Residences - A beautiful resort, with beautiful views. The amenities are really well designed and never crowded. The staff was beyond wonderful. Especially the dining staff. I can’t describe how seriously they took their jobs. The chef would come out and ask about our allergies. The servers would do everything possible to accommodate dietary issues. The theme nights in the restaurants allowed many choices. Our last night there, the resort had an outdoor Mexican celebratory dinner, with live music. It was a blast! The pool staff were all terrific too. Always ready to attend us. We had a Junior Suite this time around. It was very nice. Always very clean. I recommend utilizing the knowledge of the Concierge service too. Our concierge, Jane, did a tremendous job advising us. She really looked after us. This is the place to go and relax in luxury. We’ve stayed at a lot of high end resorts. This was different. We genuinely don’t want to go home.
- Sam (10/5): -
- 662mayrad (10/5): The Grand Residences is grand - The Grand Residences is a place where guests feel welcome and taken care of. The place is quiet, clean, and elegant. Choosing the right pillow is a wonderful option as hotel pillows often fa;; short in quality. The town of Puerto Morelos offers several fine dining experiences that rival or surpass the quality of meals at the Residences.
- C7634LKbrandons (10/5): Will be back - great resort and not crowded loved it, food was very good with plenty of choices. we really liked the smaller not crowded resort. Third trip to Cancun and would definitely stay here again.
- jasonrK8892IH (10/5): Great quiet get away!!!! - Wife and I were celebrating our anniversary and booked here. Little did we know this resort was so private and exclusive. We were treated extremely well, it wasn't overcrowded, and everyone catered to our needs. To be in the Cancun area (30min south of airport) it was very quiet. They are adding to the resort in late 27', will comeback to see that expansion, and what's been added. Great place for a couple to get away and relax.
- sfuelling2 (6/5): BEWARE - I have stayed at Grand Residence over 8 times, and I am headed there again tomorrow. Every trip was wonderful! However, 2 days ago I was notified that I would have to move to a different room on my final night there. They dropped this on me 3 days before my arrival. This is from corporate and is monetarily based. Beware, they may change your room to a cheaper room and offer $250 resort credit. This is poor customer service and a rip off financially! The resort is wonderful, as are the employees. However, administration has lost validity!
- Passport652605 (10/5): very clean,relaxing AND SAFE resort!! - I went with my 19 year old daughter. Very clean and safe resort!!! Already planning a return trip!! Would highly recommend!
- elenasD5524UX (10/5): Fun easy winter break for a family - Lovely holiday break at a relaxed smaller resort. Great service, helpful staff. Good facilities, comfortable suite for a family of four. Food was adequate.
- johnetta1967 (8/5): Beautiful and Quiet - Great quiet resort. Great place to relax and take in the sunshine. The villas are spacious and has all that you need. We love this resort, this was our second time visiting. Would recommend having some type of entertainment in the evenings.
- Craig (8/5): -
- musik9000 (6/5): No bad - We had pretty good time. The place looks nice. But there were several things that made things a bit more complicated and controlled. Would have liked more food options, less waiting for staff to handle basic needs, better service overall.
- Anca (9/5): Amazing hotel - Amazing rooms with good space. Very clean and well maintained hotel. The pool, the beach, the beach restaurant - all very nice. There are several activities during the day, which the kids loved. Make sure to try the Flor de Canela restaurant - very good and authentic Mexican food. The hotel is quiet at night. Perfect for a good rest. We (both adults and kids) loved it! Even though it is all inclusive, there is an expectation to tip every time you get something. This is quite uncomfortable when you come from a country where tipping is unusual. A suggestion to the hotel is to create a tip package that guests can choose to pay and then distribute to the staff, if this is necessary… The beach is rocky when you get into the water. So get a pair of water shoes if you want to swim In the sea.
- Törmanen (9/5): -
- Excursion404936 (10/5): Enjoy the staff and relaxation - The Grand Residence staff is exceptional, and the hotel is clean and well-equipped to meet your needs. If you're looking for a party hotel, this is not it. It is quiet, relaxing, and an excellent place to soak up some sunshine. We have returned over several years, and it is a place to go for respite.
- Wander644028 (10/5): Excellent customer service - All staff were very friendly, I want to specially give an complement to Edwin Mendoza and Oliver for being very attentive while our stay. Great personality and great customer service.
- Törmanen (9/5): -
- FLSG&BGN (10/5): Excelente - Ficamos com o sistema All inclusive, e a comida era MARAVILHOSA; Equipe super atenciosa, limpeza impecável. Embora no booking tivesse explícito que não havia nenhuma taxa extra a ser paga, lá nos cobraram mais um imposto, embora na reserva tivesse a informação que não precisávamos fazer mais nenhum pagamento. A praia tem muita pedra pra entrar no mar, que não dá pra ver. Fomos em 04 pessoas. As camas eram pequenas.
- X5042DXwilliamh (10/5): A great Place to Relax - Everything aspect of the experience was first class. We were catered to by hte staff and shared great conversations with the other guests.
- amii2013 (8/5): Great service - I want to Commend the cleaning staff specially Maria who does the evening service. She even assisted us with a technical issue this evening
- 115srividyav (10/5): Relaxing and pampered experience - We made last minute reservation to this place and had an excellent stay. The resort was lively yet peaceful and created a relaxing environment. The minute we landed we were given VIP experience - the airport shuttle service and concierge ,staff were very attentive and checking with your needs and service was awesome. Melissa checked with us 2 days before arrival and coordinated everything on arrival and made our stay even more relaxing. She would check us with everyday . Beach was also clean and well maintained. had photos taken by the resort photographer. Spa experience was good. overall happy and will return to this place if going to Cancun again.
- Bigtruckjulie (10/5): First class customer service - Everything from transportation to services to amenities, food and restaurants... flawless! We could not have asked for a better experience!
- Martin (8/5): -
- mollysG3498KS (10/5): Relaxing Family Getaway - Always a fabulous, low key time at this resort. Great for families - incredibly clean, very friendly staff, great service. A great place to relax with family.
- Explorer38660631436 (10/5): Great resort for a peaceful getaway - Second year we spent Thanksgiving at the Grand Residences. Great resort for a peaceful getaway. The accommodation and staff are outstanding. There are activities for younger kids but not much for tweens, and teenagers.
- N844WQjoer (10/5): Great location - Quiet, relaxing. Excellent service. Area away from high traffic but close enough to explore and venture out as desired.
- shirleylR1403DB (2/5): Promised Free Tour Turned Into Hidden Charges! - Our experience at this hotel was misleading, dishonest, and unacceptable. On the first day, our assigned concierge JANE MORON (CAREN) told us we would be receiving a free dolphin encounter tour. Separately—and with absolutely no connection—she said we were required to attend a 90-minute presentation or be charged 500 MXN. At no point did she state these two things were related. We have screenshots of the presentation consent form she made us sign — it clearly lists no benefits, no free tour, and no compensation. Nothing about a free dolphin tour whatsoever. After completing the presentation, we were given two papers (a “tour discount” and a $180 credit). Two different staff members — including the tour agent — explicitly confirmed that: • the dolphin tour had already been applied • the $180 credit could be used anywhere in the hotel Based on that information, we used the $180 for hotel purchases. But the day before checkout, we learned that the dolphin tour was never made free and the full charge remained on our account. Only then did the staff suddenly claim that we had to use the discount paper and the $180 credit together for the tour to be free — a condition no one ever disclosed. Not the concierge. Not the presentation staff. Not the tour agent. No one. This is a textbook bait-and-switch, with contradictory explanations and zero transparency. We ended up being charged over USD $100 for a “free” tour that was never actually free. Completely unacceptable behavior from a hotel of this level. I do not recommend this hotel to anyone who expects honesty.
- AM130 (10/5): Exceptional! - We have been going to Grand Residences since my oldest daughter who is now nine was less than a year old. I always refer to it as our happy place. We are family that travels the world and Grand Residences is the only place that we have gone back to over and over again. In the the nine years that we have been going, the high quality service, the beauty and cleanliness of the resort, and the genuine kindness of the staff is unwavering. In fact, many of the staff have been there for years. They remember us and make us feel like part of the family. I think it says a lot about the quality of a business when they can retain staff for years. Every encounter there is amazing but there are a few of the staff that are especially exceptional. This includes Chez who runs over and embraces my daughters the moment we arrive. When we are planning our trip, the first thing my children say is we can’t wait to see Chez. My children also absolutely adore the kids club staff who are so joyful and make their visit so much fun, including Mari, Yvonne, Naomi, and Xochitl. Iliana has been our concierge for years. She’s amazing. She reaches out to us before our trip and helps us arrange transportation and dinner reservations. One of the main reasons we continue to go back to Grand Residences is the staff ensures that everything from the second you land to the second you leave is easy and seamless. There’s a clean spacious private SUV waiting at the airport. The driver calls in our drink order so that when we walk into the lobby, a drink is waiting for us. Check in process is quick. In most cases from the time we land to the time we are in the pool with a drink in on our hand is about two hours. My favorite thing about the Grand Residences is the food. There is a beachside/pool side bar and two dine-in restaurants-one Mexican restaurant and one that changes their theme every night to serve a wide variety of food. Even at the beachside bar, the food is freshly made and ridiculously good. I eat tuna tartare every day for lunch. Even their hamburgers and hotdog are grilled fresh in front of you so they are amazing. The same holds true for the restaurants- high quality, freshly made and absolutely delicious! The waitstaff at the restaurants is exceptional. Some notable standouts include Jonathan, Carlos, Noa and Elias. Many have been there for years. The waitstaff at the pool side bar is attentive throughout the day constantly checking in seeing if you need more food or drinks. While all of them are amazing, Osman in particular stands out. He is so kind. He always makes an effort to come over and say hi even when we’re not in his section. In summary, it is a smaller, more peaceful, cleaner version of the typical all inclusive resort. It is not in Cancun but in a more remote town about 20 minutes south of the airport so you don’t have crowds on the beach and peddlers trying to constantly sell you stuff. The service and food are exceptional. The resort is beautiful immaculately clean (They have staff in scuba gear hand scrubbing the pool every day! ). We cannot wait to go back again next year.
- marinavW3003QZ (6/5): Great hotel but it is not appropriate for full-time wheelchair users - We are a senior couple who visited with our disabled adult son for a 7-day stay. Before booking, we carefully confirmed wheelchair accessibility through Google, phone calls, and email. Concierge Jane assured us that the hotel, rooms, and airport transportation were fully accessible — but this was not accurate. Transportation: The **airport pickup vehicle was not accessible, despite Jane’s written confirmation. Our son struggled to enter the van and injured his head, causing bleeding and a bruise. The airport drop-off vehicle at the end of our stay was accessible, which shows it was possible to arrange — it simply wasn’t booked for the pickup. Accessibility at the Hotel: The hotel is small and luxurious, with smooth ramps and wide room doors — suitable for guests who can walk a few steps. However, it is not appropriate for limited-mobility or full-time wheelchair users: * Narrow bathroom * No grab bars * No roll-in shower * No roll-under sink * Pools have only stairs * Beach not accessible and no beach wheelchair Staff: The staff were exceptionally helpful and attentive. Special thanks to Israel, Paulin, and David, who were always there when we needed help. The restaurant was excellent — fresh food, great selection, and wonderful service. Despite the outstanding staff, the misleading accessibility information — especially from Jane — made our stay much more difficult. The hotel may suit guests with mild mobility issues but is not suitable for those with significant mobility needs.
- kkmrnjd (10/5): Fantastic getaway with extra special dinners - It was a wonderful trip! Iran the sommelier made the trip over the top! His wine and tequila knowledge was exceptional and he made each night more special than the prior night!! Also, had the best massage with Monica in the spa!
- Fearless620641 (10/5): 6th time to Grand Residence - This was our 6th stay at Grand Residence, 4 times before Covid and 2 times since. Overall we had a great, relaxing time. Have we seen some changes since the new ownership has taken over, yes. If we hadn't been to GR before Covid, we wouldn't know any differently, BUT because we have...we have noticed the little things. Is it still a great resort, yes, but you definitely see the little things that the timeshare/owners get that us regular folk don't anymore. The staff are really what make this resort the reason we come back. These are some of the staff that made our trip memorable: Jane, our concierge, was very helpful with all our requests. Mariela (kids club) and Theresa, and who both still remember our son from when he went to the kids club. The personal trainer at the gym, Jorge was awesome! He is very knowledgeable and sincere, and he put me thru a great workout each time. Don’t be afraid to approach him and ask if he can help you. Our housekeeper - Adolfo did an amazing job cleaning our room, such a sweet man. The beach setup crew were all great - always had smiles! Antonio at the lobby bar such a sweet guy! Alex and Gracia from the activities…they barely had their heads above the water for water volleyball but boy they were troopers, and kept their sense of humour. The Heaven’s beach staff were all great, but Osman and Carlos were amazing! At Flor de Canela - Jonathan, Alexandro and Harvey were great! The breakfast and lunch staff were great overall, but Emilio C.O., Leonardo and Margarito stood our to us for their great service. We love the complimentary private airport transfers, and is definitely one of the reasons we have booked this hotel. Our drivers to/from the airport were Victor and Alfonso…such great guys, so friendly and people who love their work and the resort. The dinner service at El Faro was our only hiccup. We really enjoyed the food, but the service staff was hit or miss. We had servers who never came back to fill up our waters or ask if we would like more wine, or explain that we could order food from a menu or go up to the buffet, ie seafood night, or even check to see if we were enjoying our meal. We noticed that they don’t have bus boys on that side anymore which doesn’t help. Also, one night we sat there for almost 20 minutes without a waiter coming by at all. The frustrating part was a waiter who was very attentive to the table beside us saw us sitting there, but never said a word to us or anyone else. My husband finally went up to the front to tell them we didn't have a waiter. Our reservation was at 8pm so the rush was already over and the restaurant wasn't crazy busy. I know you can get super busy, but I would hope that you want to work as a team and help each other out and keep an eye out for tables that don't have any service. It was really nice to see a change in the menu and also the breakfast buffet. I think the only complaint is the desserts on the room service menu, we preferred the old menu. Also the four cheese pizza wasn't good, the one cheese over powered the other cheeses. We ordered a lot of room service, and they staff there were all great!!! I’m sorry I don’t remember their names :( I will next time! I REALLY WISH the hotel would bring back, the musical group, THE TWO!!! They use to perform two nights a week there a few years ago. I was so disappointed that the hotel did not renew their contract… they are worth every single penny!!! I do like that they have karaoke one night, a movie night for the kids and jazz/martini night. Overall, it's a very quiet, relaxing place with great staff! Perfect if you want to unwind and enjoy good food. We are debating whether we will return as we are starting to feel we need more activities for our teenage son. If you have younger kids, it's great, and the kids club is amazing, or if you are a senior and like a quiet place. Cheers, Penny & Mark
- Quest07919007020 (8/5): Good but too pushy for tips. - Good hotel but more suitable for senior guests. I don’t want to play afternoon bingo! There is no evening entertainment. Food and room size is good but this is timeshare resort. So there were few other “ holiday guests “ like us holidaying. Plus the push to attend a timeshare presentation is relentless. . The hotel dropped a star because of the unending quest for tips. We were all inclusive but we still had to sign a bill after each meal. It was nil except for the tip part. Every drink ordered we felt like a tip was sough. The taxi into the local town was also part of the scheme organised by the front desk. We needed a drug store so the taxi driver took us to his small local store and came into to drug store with us to make sure he got his cut. The USD 400 card deposit was not returned in full despite assurances that it will be! I lost 20 USD for no good reason. The quest for tips promotes insincere service which I found tiresome and false. I am not cheap and this is not a cheap hotel so act accordingly please
- MaryD6653 (8/5): A lovely resort but…… - We are Royal Resorts members. Our home resort is the Royal Haciendas. We have stayed at all of the Royals and this was our first visit to the Grand Residences. The feeling is pure luxury from the minute you first see the resort. It is beautifully appointed, from the furnishings, chandeliers, and fresh flowers. There is no check in desk. There is a table with comfortable chairs and no rush to get you out. There are personal concierges who schedule everything from dinner reservations, to taxi rides, and even maintenance issues. There are only two restaurants on the property plush a poolside bar with a small lunch menu. The food is delicious with a varied menu for dinner. The pools are nice, smaller than the Haciendas. Chairs are reserved the day before so there is no rush to get your towels out at dawn. The beach is lovely and walkable. The resort itself is very quiet. These are all the things that we liked about it. What we didn’t like is the country club attitude of the other guests. People butted in line at the omelette station, berated the staff for minor issues, and were generally not friendly. Another issue was that we had $100 stolen from our room. The safe needed a battery to lock and was reported twice. It was never fixed until we reported the money missing. There were several people who were making the report but they were unable to determine what happened to the money. It was very disappointing.
- coachtom413 (10/5): True Elegance. Hidden Gem! - Excellent, more intimate resort with an All Inclusive option. Beach access is right there for you to enjoy. Activities for kids and adults alike but mostly for adults IMO. Great food, fantastic staff. You will be made to feel like a VIP!
- carolkemp (6/5): Underwhelming - Amazing Staff yhat aims to please.but they can only do so much. There are only 2 main restaurants and a lunch cafe "Heavens" on the beach. Limited selections. Food quality is hit & miss giving it a mediocre at best ratings IMHO. Beach is rocky. Pool is the big attractions with activities thruout the day.
- W4381FYadamh (10/5): Clean and Relaxing - I have hotel anxiety and found this suite impeccably clean. The property was also really clean and well kept. The pool was relaxing and had poolside drink and food service. This was a great place to relax for our family of 5! There is construction happening next door to the resort but it did not effect our stay.
- Petr (10/5): -
- petr74 (10/5): Great stay at Nov 11th,2025 - We had a wonderful stay! The hotel is great, the food was delicious, and the service from all employees was truly exceptional. We really enjoyed our 3 nights here – thank you! The hotel is very quiet, almost at the end of civilization – which we loved 😊 The beach was also very clean and easily accessible. Highly recommended! Petr
- Gonzalez (8/5): -
- sarahrR5526FF (10/5): Needed getaway! - Wonderful place to be pampered & relax! Swedish massage was off the chain! Food was great loved the Theme Night options!
- LAURENT (9/5): -
- 470JimS (10/5): Don't pass up the Grand Residence! - Wonderful trip with wonderful friends! A quieter get away than Cancun but to my liking. Nice to have your own concierge (Iliana) to help guide your vacation. A group of activity staff (look for Gracie) to keep you busy if you like or pick a book from the library and your beach chair for the week and let the pool guys (Jesus, Chez) will pamper you! Don't forget to eat in the upscale restaurants, the food and amazing food and servers will amaze you. (Miguel, Emileo, and Elias) or find Iran for a wine tasting if you like or just hang with Modesto at the lobby bar. Just enjoy!
- Guide647724 (10/5): A couple 's retreat. - We had a great time here and the staff was extremely great. The whole place is so very clean and everything was great. We definitely recommend this place for couples for their get away from the kids.
- hugojam (10/5): Excellent Stay At the Grand Residences in Puerto Morelos - Enjoyed a memorable and really relaxing stay at the Grand Residences with our friends in October. 2025. Staff, guest services, food and amenities were all excellent.
- rachelaT79PD (8/5): A Quiet, Relaxing Resort with Wonderful Staff - Overall, this resort is beautifully maintained, peaceful, and staffed with incredibly friendly and helpful people. The food was consistently delicious, and everything was clean and well cared for. It’s definitely a quieter resort than others we’ve visited in the past—not a bad thing at all, just a different vibe. During our stay (five days), we noticed that most of the guests were of retirement age rather than younger couples or families. For our personal preferences, we might have enjoyed a slightly livelier atmosphere, but that’s simply a matter of taste. All in all, we had a really nice stay and truly have no real complaints. It’s a lovely place for those looking to relax and unwind in a calm, welcoming environment.
- tedsal1s (10/5): Great get way place !! - Great service, kind staff, clean facilities, they offer courtesy transportation to and from the airport. Everyone ready to help out !
- 284lizk (10/5): Great vacation! - Beautiful resort, great staff, very safe and relaxing. Highly recommend. Can't say enough good things. Will definitelygo back.
- 215millec (10/5): Wonderful family vacation - One of the best hotels we ever stayed in. The service at the hotel was outstanding and everyone did everything they could to make our stay wonderful. We will definitely recommend the hotel and hopefully go back another time.
- universalmarket (10/5): Grand Residences met with my Great Expectations - The residences are very roomy: many are villas or suites with 2-4 bedrooms, with large living/dining areas, fully equipped gourmet kitchens, laundry rooms, terraces, private or plunge pools in some cases. Touches of luxury are everywhere: fine linens, high-end appliances, good entertainment systems, upscale bathrooms (rain showers, whirlpool tubs). Amenities are strong: several pools (including infinity pool/swim-up bars), a gym, spa, kids & teens club, activities, concierge service for excursions. Beautiful setting: beachfront, good ocean views, private terraces, elegant hacienda architecture. The property often feels more exclusive / quiet compared to large mega-resorts. This is appealing to people who want upscale comfort and less crowd. Several on-site restaurants with different cuisines (Mexican, Mediterranean, seafood etc.), often with good quality and presentation. Room service and gourmet market services add flexibility for diners. Amenities like welcome gifts, high-quality toiletries, pillow menus, some suites have private pools or terraces, etc. Activities include mixology classes, afternoon tea, wine & tequila tastings are also mentioned.
- McEvily (10/5): We had a fabulous time! - The staff was amazing. The food better than most all-inclusive resorts. The hot water took a long time to get to our room on the fourth floor. I wish there was a space like a living room for families to hang out together.
- Venture60423141917 (10/5): Amazing!! - Our experience was nothing short of fantastic! I only wish we could go back! The food, Service, pampering was phenomenal. The staff there are always wonderful and anxious to help us in any way possible!
- jpR8322ZP (10/5): Visit here! - The villa was beautiful and the pool/beach was very relaxing and fun for the kids. We def enjoyed are stay and can’t wait to return!
- jjg320 (10/5): Relaxing - The Grand Residence was everything we expected and more. This was our first experience at a Holiday Inn Club Select hotel and we were not disappointed.
- raydT1249JL (10/5): Home Away Froom Home - We loved the Grand Residences, it's an amazing luxury resort; the atmosphere was great, the rooms were big, nice, and very clean; the pools were extremely clean and lovely. Food was delish! The whole staff customer service was outstanding making you feel like you are family-- a home away from home.
- LindaD103 (10/5): Upper class resort - Everything was excellent. The food. The staff. The rooms. The grounds. we had private transportation and a fancy car. The arrival experience was wonderful. Did not have to wait in line. They served us a drink as soon as we arrived. We had to wait for the village to be done, but they made sure that we had lunch and a place to go and enjoy the beach
- Yvette (10/5): - This was my first solo trip and this hotel made me feel safe, at ease, and relaxed. It's absolutely beautiful and peaceful. Not the loud noise that you hear in Cancun which i understand but it was the perfect getaway from the city life. Beautiful views, sunsets and sunrises... activities by the pool and the excursions are amazing. I was treated like a VIP guest and it was just little old me... highly recommend it
- phild356 (2/5): After 9 Years of Loyalty, We Won’t Be Back! - We have been loyal guests at Grand Residences for the past nine years, visiting seven or eight times and even referring friends and family because of the exceptional staff and service we experienced in the past. Unfortunately, our most recent stay left us not only disappointed, but questioning why we ever invested so much time and money here. This trip was meant to celebrate my wife’s birthday. We made sure the resort was aware, yet there was no acknowledgment whatsoever not even a simple “happy birthday.” Instead of enjoying a relaxing getaway while leaving our children at home, the experience turned into one of the worst trips we’ve had. We were placed in a building where no one else was staying, with active construction and strong paint fumes that made us sick overnight. To make matters worse, there was no hot water. We had to ask to move, despite the resort being at only 5–10% occupancy after just reopening from a weeklong maintenance closure. This was inexcusable and it’s evident the resort doesn’t value safety measures. Even more frustrating was management’s response. Rather than taking accountability, they brushed it off and offered us a 25 minute massage “for next time.” After nearly a decade of loyalty and referrals, this was beyond insulting. It’s also clear that the overall service and attention have steadily declined since we chose not to purchase a timeshare. The food menu hasn’t changed in years and has become dull, the property is starting to feel dated, and the special touches that once made this place worth the premium price are gone. Unless you’re an “owner” or perhaps a first-time guest being courted for a sale, don’t expect the level of care this resort used to be known for. There are many other resorts in this price range that value all of their guests, not just those they’re trying to sell to. Grand Residences has lost us for good, and it’s a shame after nine years of loyalty.
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