Serotel Suites

Location: 77 Rue du Faubourg Poissonniere, Paris, Paris, 75009, Paris, FR

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Free WiFi
• 24-hour front desk
• Terrace
• Luggage storage
• Concierge service
• Elevator
• Breakfast available (surcharge)
• Safe-deposit box at front desk
• Free newspapers in lobby
• Smoke-free property
• Tours/ticket assistance
• Banquet hall

Rooms Available

• Appartement Premium

  1 Double Bed and 1 Twin Sofa Bed

  409 sq feet

  
  

  Layout - Separate sitting area

  Internet - Free WiFi

  Entertainment - Flat-screen TV with digital channels

  Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and dishwasher

  Sleep - Premium bedding and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Safe, iron/ironing board, and phone; cribs (free) available on request

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Microwave
  • Dishwasher
  • Private bathroom
  • Electric kettle
  • Stovetop
  • Bottle of water
  • Room service (limited hours)
  • Daily housekeeping
  • Premium bedding
  • Separate sitting area
  • Free WiFi
  • Free cribs/infant beds
  • Bedsheets provided

• Chambre Double Confort

  1 Double Bed

  215 sq feet

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV with digital channels

  Food & Drink - Refrigerator, coffee/tea maker, electric kettle, and room service (limited hours)

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and towels

  Practical - Safe, iron/ironing board, and phone; cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Wheelchair accessible

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Refrigerator
  • Private bathroom
  • Electric kettle
  • Bottle of water
  • Room service (limited hours)
  • Wheelchair accessible
  • Daily housekeeping
  • Free WiFi
  • Free cribs/infant beds
  • Bedsheets provided

• Appartement Privilège

  2 Twin Beds and 1 Double Sofa Bed

  452 sq feet

  
  

  Layout - Bedroom and sitting area

  Internet - Free WiFi

  Entertainment - Flat-screen TV with digital channels

  Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and dishwasher

  Sleep - Premium bedding, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Safe, iron/ironing board, and phone; cribs (free) available on request

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Non-Smoking, renovated in April 2014

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Microwave
  • Dishwasher
  • Private bathroom
  • Electric kettle
  • Stovetop
  • Bottle of water
  • Room service (limited hours)
  • Daily housekeeping
  • Premium bedding
  • Separate sitting area
  • Blackout drapes/curtains
  • Free WiFi
  • Free cribs/infant beds
  • Bedsheets provided

• Comfort Studio

  2 Twin Beds OR 1 King Bed

  215 sq feet

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV with digital channels

  Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and dishwasher

  Sleep - Premium bedding, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Safe, iron/ironing board, and phone; cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Microwave
  • Dishwasher
  • Private bathroom
  • Electric kettle
  • Stovetop
  • Bottle of water
  • Room service (limited hours)
  • Daily housekeeping
  • Premium bedding
  • Blackout drapes/curtains
  • Free WiFi
  • Free cribs/infant beds
  • Bedsheets provided

Guest Reviews

• Sue (10/5): - As with many places we've stayed, location is the best feature of this hotel. If you're used to walking, it's less than 10 minutes to many attractions. Otherwise, a 2 minute walk to Metro or less than one minute to a city bus. The rooms clean, the staff very friendly and helpful, the bed comfortable. Actually fairly quiet for being in the city. As for restaurants, there aren't a lot close, but I highly recommend Hugo. Just around the corner.
• Jane (8/5): - We initially had a few issues at the beginning, such as the air conditioning was not working, the toilet broke during our stay and could not be fixed until the following day, which was an inconvenience. We slept two nights without air conditioning, which was very uncomfortable since we had to open the windows and there was a lot of noise. Once the issues were all dealt with, it was better. Just to note, it was only after we left a message for the manager that we were going to leave, the issues were resolved. Since our first two nights of our stay were less than uncomfortable, is it possible to be refunded at minimum one night stay Thank you.
• Adriana Cristina (10/5): Hotel excelente!! - Localização excelente, bem perto do metro linha 7 Possionere.Quarto com uma sala e cozinha equipada com tudo novinho. Café da manhã delicioso, você escolhe o que quer comer e levam ao seu quarto no horário combinado. Roupa de cama e banho bem novas e de ótima qualidade. Chuveiro excelente.Enfim,perfeito para aproveitar Paris.
• Christina (8/5): - Empfang sehr freundlich und hilfsbereit, schnelles unkompliziertes einchecken.
• Georg (10/5): Super Hotel in top Lage - Das Hotel liegt sehr zentral, man hat Metro Stationen direkt nebenan, sowie auch ein Parkhaus. Viele Sehenswürdigkeiten sind auch zu Fuß zu erreichen. Direkt vor der Tür gibt es mehrere Supermärkte und viel Gastronomie. Das Apartment ist sehr geräumig und hat alles was man braucht. Im Schlafzimmer ist es auch ruhig, im Wohnzimmer mit Essecke hört man schon etwas von der Straße, das hat aber nicht unseren Schlaf gestört. Es gibt eine Rezeption mit sehr freundlichen Personal, die Koffer konnten am Morgen schon abgegeben werden, das wir auch vor dem einchecken die Stadt schon genießen konnten. Ich kann es absolut empfehlen und komme gerne wieder.
• ENRICO (4/5): - Lavori in corso continui...anche serali... Ho dovuto chiedere di smettere alle 22 per poter dormire. Ci hanno fatto cambiare anche stanza dopo che ci eravamo gia' sistemati perché lavoravano nella stanza accanto
• Francois (10/5): - The Serotel Suite is a lovely place; modern, safe and with friendly staff. This appartment style hotel is perfect for longer stay, or to travel with the whole family. There was a couple things not working properly in the room; lightning under the cabinet, shower drain not draining properly... all of which have been reported, but couldn't not be fixed during our stay. We would definitively consider staying there again on our future travels to Paris :-)
• Ruth jane (8/5): - Good set up with separate sleeping areas for 3 people .Property very clean. Worktop damaged in apartment the only flaw. Very clean and daily cleaning excellent. Friendly staff. Arrived late and self check in was difficult until we realised the code provided was for the unlit lower screen not the obvious one above that was lit.Enjoyed our stay.
• Verified traveler (10/5): - Very close to a metro station - easy to access all areas of Paris. Plenty of restaurants & food choices for meals.
• Akiya (4/5): - I did not get discount coupon.
• Ruth (10/5): - Gut erreichbar von Gare du Nord bis Innenstadt/Zentrum, Supermarkt direkt nebenan, ruhige Lage.
• Feroz (10/5): - Great place
• Riccardo (2/5): Dated and noisy - Had to wait one hour at 23:00 to enter the room be cause the door was stuck. The building and rooms are dated with noisy old AC fans in the bedroom which dont allow for a comfortable sleep. Also chemical smell as you enter the room. Definitely not a 4 star
• Benigna (10/5): Exceptional and highly recommended - We've had lovely stay even just for 1 night. The hotel was fantastic, cozy and clean. The sraff were lovely and welcoming.The amenities of the apartment including kitchen were top notch. It's very convenient location, very close to Metro and it's only 10 min to Gare du Nord station. Will definitely stay again.
• Carmina (10/5): - Wonderful staff.
• Roderic (6/5): - We really liked the size and layout of the room, but the water heater is small and with that it was hard to get three showers in. Some people may have issue with a few older or broken things, but we realize stuff gets worn out. Comfort is what is important. Also, on the listing it said there were a clothes washer available but there was only a laundromat around the corner, which we were not up for using.
• Chiew (10/5): - Kitchenette with little fridge was very useful, a grocery store conveniently located right beside hotel, a metro stop steps away, a great pizzeria across the street. Reception staff very friendly and accommodating. Expect some noise from the street if your room has windows facing the street.
• Chantal (8/5): - Faible insonorisation et bruits. Le personnel a agi pour des voisins bruyants
• Rich (10/5): - Great hotel with awesome staff. The folks at the front desk were so helpful and friendly. Rooms were clean and had all the amenities you need. Overall, a great place to stay with lots of grocery stores, shops, and restaurants near by / walking distance. Also close to metro. Would definitely stay here again. Again, great staff!
• Aldo (10/5): Ótimo custo benefício - Hotel bem localizado, poucos passos da estação do metro ( o que facilita muito visitar tudo em Paris), Supermercado Framprix fica quase ao lado . Acomodação muito boa, conta com quarto , sala e cozinha . Têm duas opções , fiquei na opção do quarto menor e já foi muito bom.
• Richard (4/5): - The only bright side were Madja and Niro. The other staff members I encountered were neither helpful nor accommodating. One staff did not or pretended not to speak English to avoid resolving an issue. Cleaning lady was good until the last day when she forgot her yellow gloves for cleaning the bathroom and was placed on top of my wife's hand carry bag. Disgusting.
• Clardia (10/5): - The hotel was perfect for my family. It was close to a lot of attractions and to metro stations. The staff was really nice and attentive.
• Anup (10/5): - Really enjoyed the stay at this place!!and Rive Droite made sure all our needs were taken care of !
• Verified traveler (6/5): Alti e bassi - Il check-in aperto 24/24 è sicuramente una nota positiva. La reception non molto invitante ma il personale è sempre stato molto disponibile. Arrivati all'appartamento, si notano diversi segni di poca cura: umidità eccessiva nella doccia, cucina con ante un po' rovinate, la moquette vicino all' area cucina ovviamente sporca. La pulizia è comunque ottima. Letti molto accoglienti. Posizione a due passi dalla metro ma quartiere che non offre molto nelle vicinanze se non ristorazione varia. Insomma, alti e bassi.
• kathy (6/5): - It was ok. Inside was sparse and the furniture showed significant signs of wear. Fine for 1 night. But would not stay longer
• JDKK (10/5): - It’s was great we especially enjoyed the food recommendation from the concierge
• Verified traveler (10/5): Conveniently located for tourist - I was visiting with two young children from America. The hotel was well-maintained, and the staff was very friendly. I really enjoyed the convenient location. There was a mini supermarket next door and many good restaurants along the street. It was very close to two subway stops; if you follow the street, there is a mall. I also enjoyed having a living area because the kids and I were not always in each other's space.
• Judith (10/5): - Charming and comfortable well located hotel
• Louise (8/5): - Brilliant location in really vibrant area - lots of cafes, bakeries, little bars. Really friendly reception staff. Plenty of space in our suite and mostly clean though carpet grubby in kitchen and the whole place smelled of smoke and/or air freshener. Suite very comfortable - great beds and sofa bed. Parts of it quite tired, such as the kitchen worktop and cabinet door edging which are cracked, warped and falling off. Description of premium suite on website slightly misleading - it says bedroom opens up on to interior courtyard. Ours didn’t as it was on the fourth floor, I think they meant it overlooked it. Grocery shop next door is handy but run by a very grumpy man who likes to shout at his customers and staff. Altogether we had a great time and enjoyed our stay but disappointed the suite wasn’t in better condition.
• Nigel (10/5): - Very quiet apartment close to restaurants, metro, and a grocery store right next door! Very safe with kind and helpful front desk at street entrance available 24 hrs. My daughters and I had a wonderful stay and would love to come back!
• Michele (2/5): - Dreadful from the minute I arrived. The room did not have any of the facilities advertised. The room felt as if it was in a store cupboard with piles of crates of empty bottles outside the door. Every time someone else in the property used water it ran down the pipes so loud I thought there was a leak with water gushing into the room. The room was in the ground floor overlooking the small courtyard so anyone out there you could hear talking. You couldn’t open the window or all their smoke would come into the room. Despite numerous emails from myself and Expedia the property has refused to engage with although whilst I was promised a refund for my complaint. Do NOT book here you will be disappointed
• Tetyana (10/5): - Hidden gem This hotel is located off touristy path and perfect to mingle with locals. Plenty of trendy restaurants and coffee shops around the area to explore! If you feel like cooking, plenty of grocery stores to fill up on supplies to cook something in hotel room mini kitchen. We did both! After full day of exploring Paris, it was nice to sink on soft comfy beds with nice pillows for good night sleep. Well run hotel.
• Wei (6/5): - Small hotel. Good location. Front desk guys were nice. Had issue with the hot water as it ran out very quickly. I did not want to wait two hours for the water to boil so I had to take a shower in cold water.
• Devina (10/5): - Supermarket right beside hotel. Hotel staffs are very friendly and informative. Room is spacious. The only problem we have is running out of hot water (4 people in the suite) by the time the last person needed to shower, there was no more hot water. Overall, it was great hotel with walkable restaurant and stores close by.
• Verified traveler (10/5): Highly Recommend - A very comfortable and clean apartment. All staff were very friendly and helpful. Would definitely book again.
• Marek (10/5): - Take note, a hotel in Paris at a great price! We stayed with family for the weekend and honestly we are so glad we found this place. We felt special from start to finish. We had 2 separate clean and beautiful rooms and a mini kitchen, everything we needed was there in the room. The receptionist was very nice, friendly, helpful and helped us find our way, so we went for a walk around Paris. The metro is 2 minutes from the hotel, which is very convenient to get anywhere in the city. After our evening walking, we fell into the deepest sleep, on the most comfortable beds I have ever slept on! In the morning we had breakfast in our room, fresh croissants, yogurt, French baguette, and much more, oh my God, how delicious... The next day we asked if the luggage could be left until the evening and the administrator kindly provided us with this service for free, it was very nice of him. Overall we had a good weekend in Paris!!! and we will definitely return there and recommend this hotel in the center of Paris to everyone!
• Gloria (8/5): - This room can sleep up to 4 persons. The bedroom can be two twins, or a full. The living room is a hide a bed sofa and it was very comfortable. This space has a great mini kitchen and directly downstairs is a convenience grocery market. You will find bakery's at each corner and fast food nearby. I did not eat at the hotel. Here is what I can tell you about the sleeping here. The bedroom's headboard rests up against the wall, directly behind you is the elevator so at night you have the vibrations and the noise of the elevator. It wasn't terrible, however, so you are aware its the only elevator used by guests. The hide a bed in the living room is very comfortable, downfall is you are next to the street windows. Earplugs are needed because you will hear everything. Showering has to be semi quick. The hotel staff told us we have to wait 30 minutes between showers to have hot water. Four of stayed here so we would turn off the water during lather and turn on; basically semi quick showers. It worked out in the end, its not a big deal but definitely don't take long showers. The hotel is a 15 minute walk to Gare du Nord and you have the metro a few feet away. We all thought it was a convenient spot and I have stayed in this area before. I would stay here again because of the location and the mini kitchen. Front staff were cordial, at other times not so much HOWEVER this is France and we are Amercians so I understand. I do recommend this hotel.
• Nguyet (10/5): - Wonderful customer service and convenience, close to train, shops, restaurants
• Monika (10/5): - Nice location. Clean property and excellent staff. Good dining options near by. Highly recommend it.
• Erika (10/5): Friendly and helpful, convenient location - If you have only carry-on size luggage, it's very walkable from Gare du Nord. We arrived in the morning and they let us leave our bags until we were ready to check in after dinner. It's a very small hotel but clean and modern. We stayed in a suite with a kitchenette that was fully equipped with china and utensils, pots and pans, a small dishwasher, a refrigerator, a microwave, a small IH cooktop, an electric kettle, and a Nespresso machine. We didn't cook but the microwave and refrigerator were really helpful for our family stay. There's a Franprix right next to the hotel and a very good boulangerie just a block away that's open early even on Sundays. At least two of the buildings along the street had scaffolding so it's hard to say what kind of neighborhood it was, but it felt normal (not the fanciest but certainly not dangerous). The Poissonnière metro station (line 7) is less than a minute away. It won't get you to Gare du Nord but it's a good starting point for most tourist attractions. The hotel is also only about a 20-minute walk from Montmartre. It's uphill going there but coming back is all downhill. The owners were very friendly, helpful, and flexible. It was a little pricey but so are most other hotel rooms that can sleep a family. It was money well spent for a very nice stay. We'd happily choose this hotel again the next time we visit Paris.
• Jonathan (8/5): - Very quiet for Paris -- I was on fourth floor Very friendly staff. Grocery and metro very close and convenient. Expedia listing says it has laundry. It doesn't There is a laundromat close by, but nothing in the hotel. This is why I gave 4 instead of 5 starts.
• Benjamin (10/5): - Decent location
• Mattia (8/5): - La struttura è in una posizione ideale, quartiere tranquillo ma con moltissimi servizi. Bella soluzione per famiglie con angolo cottura, camera e salottino con divano letto. Nessun accenno ai vantaggi VIP di Expedia.
• JENNY (2/5): - No sofa bed to accommodate 4 people. We slept on floor
• Henrik (10/5): - Very friendly and nice front desk staff, next to grocery store and metro station is very close to hotel, and room was very clean
• Thomas (10/5): - The apartment is in a good area with a grocery store right next door along with a metro station within 100m. The apartment was clean and modern. The little kitchenette had everything we needed. The staff were very friendly and helpful. We would definitely stay here again on future visits to Paris.
• Rajiv (10/5): - Excellent
• atla (10/5): - The employees are very friendly.
• Jen (10/5): - Excellent stay - it gave us the space for our family and staff were very friendly and helpful throughout.
• Sharon (10/5): - The hotel room was extremely comfortable for our family of 4. Bathrooms were clean and good sized and the kitchenette was very useful. The front desk staff were very helpful.
• anna (8/5): - Very small hotel with no amenities. However, it was safe and clean and very close to the Gare du Nord, which is why we chose it for just one night before having to get to CDG airport in the morning.
• Verified traveler (8/5): A solid business hotel - A solid business hotel, and well located. Very friendly staff. We were a family of 4, and for us we found it very basic. However, it was good value for the money.
• Mauricio (6/5): Need maintenance - Good location and service, need maintenance, broken kitchen and table
• Mauricio (6/5): Kitchen and table broken - Good location and the problem was maintenance the kitchen and the table was broken
• Yeo Yen (2/5): - Had bad experience. 5 new designers handbags purchased from Paris was stolen from my locked luggage in hotel room. Hotel staff did not provide much help except to advise us to make a police report.
• Mykhaylo (10/5): - Small, comfortable hotel. Welcoming staff. Always ready to help. The metro station is nearby. Also nearby are a supermarket and a bakery. Close to the center of Paris.
• Verified traveler (8/5): - The staff were generally helpful, especially Eden who was both wecoming and cooperative. However
• Elia (8/5): - The staff at the front desk were always super welcoming and helpful. The hotel is in a good location for getting to and from all the popular sites and areas of the city. We felt safe and comfortable during our entire stay.
• Michael (8/5): - Clean and spacious suite. Good for family of 4. Reception was very friendly and helpful. Location is not a fancy area but there are a lot of restos around and only 15 min walk to Galeries Lafayette and the Opera (stop on Big Bus Hop On Off bus route). I recommend this hotel for budge conscious families.
• Sara (10/5): Great hotel very recommended - This perfect location , with great front desk , made our stay so easy . The rooms fit 4 easily and didn’t feel small. Lots of great restaurants, easy transportation, safe area. Very recommended
• Jose (10/5): What an excellent front desk assistants at this h - Both Alberto and Eden were extremally helpful to provide me with an excellent experience during my 6 nights stay. In particular I have to mention that Eden for her diligence in solving my initial problem with the room air conditioning on a Sunday evening when no technician was around to help. Took her almost 2 hours of intensive tentative to make it work, and she eventually succeed. Her dedication to assist is top notch.
• Ramya (10/5): - Will be great if breakfast was included in price.
• Steffan (10/5): - Amazing! Would highly recommend for great location and great staff at the Hotel!
• Julie (10/5): Really good stay - The room is nice and the kitchen very useful
• Verified traveler (10/5): - Enjoyed our stay at the Serotel Suites. We stayed for 3 nights, visiting from Las Vegas.Location is excellent, very convenient from major attractions. Alberto, the manager, was very helpful and friendly. Provided us with very useful tips.Breakfast was decent, no complaints. Recommend without any reservations.
• Verified traveler (6/5): Would not recommend! - We arrived at midnight the first night, then stayed another night before leaving Paris. A family of 4 with 2 children. Pros: descent price and size of a suite suitable for young family, 1 double bed + 1 double sofa bed. Has a kitchenette; dishwasher too. Separate toilet. Nice staff. Cons: ran out of hot shower after about 15 mins usage for both nights. So if you have a family of 4 like us, do the math. Good luck! Coffee machine in the room was dirty, used coffee capsule wasnt thrown away. Dirty water left inside the hot water pot. Brought out the problems to the staff, but nothing was done or could be done i guess although they were very nice about it.
• AS (10/5): - comfortable, convenient, friendly - great place to stay
• Verified traveler (10/5): - This hotel is very comfortable, really close to the metro, And the staff is very friendly and accommodating. We highly recommend it. The breakfast was also really good. Overall it was a great hotel, very clean, and I would go back anytime.
• Linda (10/5): - Great location property close to metro end of the street to access pretty much everywhere in Paris..staff at the hotel very nice and will help you with any questions.. one staff member named Ophelia made us feel so special.. she went out of way to make sure we know all the routes and recommended the best places to visit in Paris with directions!! Thank you Ophelia!!! Rooms were nice good for a family with kids and breakfast was simple and nice to start the day.. overall great experience!!! 😃
• Verified traveler (8/5): - This place was small, but had a great location. We were able to walk to many places. The staff was very helpful and took time to answer our questions and offered suggestions. The breakfast can be improved though.
• Joseph (6/5): Serotel suites - The hotel was ok but I found the area quite inconvenient for my purposes. The metro stop nearby didn’t connect to Gare du Nord making for a 1 km walk each way. Not fun in the rain The room was nice and big. The bed was Comfortable and it has a small Kitchen with stovetop and fridge and microwave. It would be perfect otherwise. Breakfast was a bit spartan. No hot food. Grocery store is literally next door. For a family or vacation I think it’s fine but for my purposes as a business hotel maybe not.
• Verified traveler (8/5): - Overall a good place to stay. Very spacious room compared to most in Paris. Front desk staff wasn't overly friendly. A little far out in the 9th but very close to the subway which was surprisingly easy to navigate. Also about a 8 minute walk to the Gare Du Nord Train station so it was easy to get to from the Airport.
• Verified traveler (10/5): - Alberto was amazing! Everyone was lovely and efficient!
• RM (8/5): - The staff is amazing but The lobby doesn’t look like a hotel they need to work on it and there’s nobody to take your luggage to the room or from your room to the Rent-A-Car when you’re leaving but the receptionist very helpful The room is very clean and the bed is really comfy and they are so mirror to a station so over all I’d like my stay there
• Rosemary (10/5): - Well located hotel near to most things. Rooms very comfortable and well equipped. Alfonso on reception was very helpful and gave us lots of help planning our days. We didn’t have travel plugs with us and they very kindly lent us and our son some. Thank you for a lovely stay hope to visit again. Loved the gRden to sit in at night
• Philip (8/5): Quiet comfortable and convenient - Stayed overnight. Short walk to gare du Nord. Quiet and comfortable. Spacious room .pleasant area
• I (4/5): - The room air condition was not working. Receptionist could not resolve the issue, or change the room, or offer a solution. Made extremely challenging to sleep in such a warm nights for the entire family including the kids.
• James (8/5): Good stay close to Gard du Nord - Stayed at the Serotel Suites with two friends. The hotel is a 10 minute walk from Gard du Nord and the local area is great for bars and restaurants. The suites are quite big for Paris and are reasonably appointed. Overall good accommodation in a great location.
• Verified traveler (8/5): - Nice enough apartment if you need to stay close to GdN.
• Kaia (10/5): - Centrally located hotel in a non-touristy part of the city - it was exactly what we were looking for in a Parisian experience. Close to the metro and great local restaurants and shops.
• Suzy (8/5): Cute hotel - The staff was incredible, especially Alberto to print me maps and with directions..He was very helpful!
• Mike (8/5): Bargain, Clean, Big Enough, Nice People - We liked this place despite some problems. Suites are nice, big enough if you get some furniture out of the way, with a small kitchen and table to sit at, you can lean out the windows and watch Paris night life, the beds and linens were nice, the staff were very helpful and human. Breakfast was fine, good baguettes and coffee and croissants and meats. Small common spaces. A nice outdoor patio was always wet, I think they hose it down so often that you never want to go out there it is always wet out there. We had some difficulties that probably sound bad but the staff would correct each one immediately -- the problem was that they kept happening: the air conditioning would go off and they would go turn it on again. The sink and shower would back up and a very nice man would come and fix them. There was a faint smell of mold coming from the drains. They never did get the phone working. But really, the place was nice, clean, well designed modern, and the people were kind and normal. And the space was just right for three of us, my wife and myself in one room, our daughter in the other. We would choose it again. The staff are the greatest asset of the place, that and the design of the rooms and comfort of it. We liked the location too, near the metro.
• Isabel (10/5): Very friendly and clean - I would definitely recommend this accommodation. Hotel staff were extremely friendly and thoughtful. We were made to feel very welcome and like nothing was too much trouble. The room was clean and modern.
• Greg (2/5): Buyer beware! - Initially we felt that everything was smooth at check in. The manager was very friendly. However, what did not sit well with us is the fact that he asked for our home address, email, and birthdate. This may be standard procedure but he said he needed it just in case we left something behind. When we decided that we didn't want to let them hold on to our info, the night manager acted very suspiciously and refused to give the paperwork back. He said it was required by law. If that is the case shouldn't we know that before we arrive? Expedia said it was voluntary for us to provide when we spoke the next day after leaving the same night we checked in. We received two phishing emails the next day. We have not had any phishing attempts on our email address before this. Even though we did not stay, the manager did not refund us any part of our stay of 4 days. I cannot recommend the Seritol Suites for this reason. I can say the Marriott recognized our dilemma and allowed us to stay in their suite (much bigger than Seritol) for the same cost without an advanced reservation. Much better experience with the Marriott.
• Verified traveler (10/5): Great Hotel, Service and Location - Excellent service, especially Alberto. Always very accommodating and went out of his way to assist us. The entire staff was great. Excellent location, just 10 minutes from the Louvre by train. Highly recommend this hotel. Stayed in the Exec Suite. The pull out sofa in the living room was excellent for our teenage daughter.
• Verified traveler (8/5): - The service and location of the hotel stand out. We had a meal at the restaurent n front of the hotel and the food was excellent. The best meal we had for the the whole trip in Paris.
• Steve (10/5): Excellent hotel and location - We stayed for 3 nights in late August and booked one of the premium suites. Rates were excellent and on a par with family rooms at other hotels but included a kitchenette area. Overall the suite was a great size for our family with 2 young children. Very new, clean and modern. Lovely kitchen area with Nespresso machine, plenty of crockery, cutlery. Good shower. Couldn't have asked for more in room quality really. Everything seemed new and hardly used which is nice in a hotel! Location is fantastic if you arrive by Eurostar. 7-8 mins walk from Gare du Nord station. Easy to do even with luggage and kids. A metro station is at the end of the road and if you want to eat near the hotel there are options close by. There's even a park with kids playground across the main road, a good supermarket next door and a fantastic bakery (Le Grenier) up the road which is a must try! Great location that should allow you to get to all the usual Paris sights easily. Breakfast is limited (no hot food, instant coffee only) but the pastries and breads are good quality and it's enough to start the day. To save a little money, don't book breakfast as it is so easy to purchase your own food and have it in room, however the sites we looked at included it for free anyway. Staff were helpful and friendly and all in all a very impressive, very well run hotel. Wish I could go back!
• Asia (8/5): - We enjoyed our stay at Hotel Serotel Suites.
• Verified traveler (10/5): Modern executive suite, metro-accessible, ok price - We were a family of four with two teenage kids. We found Serotel great for its comfort, size and amenities relative to its price. The staff is super-friendly and accommodating. It was great for coming back after long days of walking around Paris tourist spots and unwinding. The living room is fairly big, contrary to the impression we had from the reviews. The hotel is accessible by metro within a short distance from the station. The neighborhood itself is a congested part of town, not exactly a place you would go for a stroll. But it does have all kinds of shops and bars nearby.
• Jo (10/5): Excellent Paris Experience - Excellent hotel in every way----steps away from a Metro line and bus stops. The staff at this hotel could not have been more helpful. Multi-lingual, speaking great English. A wonderful bargain considering the typical small European hotels. This suite accommodates four comfortably and includes a full kitchen. We opted for the include daily breakfast and it was well worth it! Fresh, delicious selections daily. This hotel is a real gem in a wonderful city.
• Verified traveler (10/5): Nice small hotel, - Nice small hotel very close to Metro with very nice staff. Comfy. Close to restaurants and train station. Will definitely use again when I visit the city.
• Marlene (8/5): Clean. Close to attractions - My family and I really enjoyed our stay at Serotel Suites. Our room was just what we expected it was clean and stocked with necessary supplies...the only downside was the refrigerator was not working. Also no fault of the hotel but when I went down to breakfast a guest was touching the breads and putting them back what made it worse this was an adult not a child..Dont expect too much for breakfast boiled eggs, cold cuts,toast,croissant,rolls,pastries..juice, coffee,cereal all in all passable. Thanks to the staff they were very accommodating they allowed us to check in early and check out a little later. Thank very much.
• Verified traveler (8/5): - They charge for drinking water whereas its mentioned as free. Also breakfast is extremely limited with no choices. Rest all is great. Staff is very helpful and rooms are very good only small in size but clean. Location is great.
• james culaz (10/5): Cozy hotel in the heart of paris - This is a wonderful place to stay. Very near the metro station , main terminal at guar du nord. Best Indian restaurants with delicious food is just a short walk away, especially for Asians who love the hot spicy curry. The hotel staff are very helpful and friendly . I would definitely recommend this gem of an abode to everyone. Had a great stay in Paris .
• Verified traveler (6/5): Nice and simple hotel - The layout of the suite was good. The kitchenette was a nice. I was disappointed that the hotel does not have a proper business centre. The laptop was not connected to a printer. Overall the hotel was ok. I had the bad luck of booking this hotel at a time when there was heavy construction/road work in front of the hotel. This meant 8 hours of jack hammer and heavy machinery noise each of the 4 days I was there
• Daniel (8/5): lovely modern stylish rooms near station - lovely hotel modern and pretty. great staff, very friendly and helpful
• Verified traveler (8/5): - Nicely furnished and relatively new hotel in a great location. Breakfast is extremely pricey (17 euro a person) for what is provided. Skip it and pick up something at the market next door.
• Kal (10/5): Great hotel in a perfect location - Great hotel for business travellers, or anyone really, who needs a bit more room and flexibility. I stayed here for two weeks while working in the local area. To be able to make your own coffee or to buy something from one of the many local foodshops and reheat it in the kitchen area, made my stay work for me. The staff were all friendly, and helpful. The room was clean, spacious and quiet. The location was perfect for me being a short walk from both Gare du Nord and where I was working, but I think it would also work well as a base for exploring the city as there are plenty of great dining and entertainment opportunities within a short walk of the hotel and although the main attractions are a bit further away that also means you avoid the worst of the tourist crowds.
• Orla (8/5): Serotel Suites - Short trip. Facilities very good but had little time to really utilise. Location not as convenient for where I needed to be in Paris.
• Kato (8/5): Recommended - Service minded and very helpful staff. Rooms and facilities very very clean and cleaned daily. Excellent French breakfast. Only drawback was small room.

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