Ingenia Holidays Hervey Bay

Location: 105 Truro Street, Torquay, Hervey Bay, au

Star Rating: 4 Stars

Property Type: Holiday park

About this Property

Important Information

Policies

Check-in: 02:00 PM - 06:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Health or beauty spa nearby
• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Family rooms
• BBQ facilities
• Luggage storage
• Express check-in/check-out
• Fax/photocopying
• Tour desk
• Facilities for disabled guests
• Hot tub/Jacuzzi
• Non-smoking throughout
• Private check-in/check-out
• Shared lounge/TV area
• Shared kitchen
• Kids' outdoor play equipment
• Paid WiFi
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Process in place to check health of guests
• Screens / Barriers between staff and guests for safety
• Express check-in
• Playground on site
• Self parking (surcharge)
• Beach umbrellas
• Offsite parking discounted rates available
• Internet access
• Private picnics
• Exercise/lap pool
• Japanese garden
• Health or beauty spa nearby
• Swimming nearby
• Charcoal grill

Rooms Available

• Duplex Studio Pod

  The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Private bathroom

• Superior One-Bedroom Cabin

  Features full kitchen facilities, air conditioning, patio with outdoor dining area, ceiling fans and a flat-screen TV with DVD player. Please note there is no capacity for additional guests.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Refrigerator
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Private entrance
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Outdoor furniture
  • Drying rack for clothing
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation

• Budget One-Bedroom Cabin (with Private External Bathroom)

  The ideal solution for those looking for a budget accommodations option. Our Budget Cabin (1BR) has all the basics covered, featuring a queen sized bed, fans, external private bathroom, a well equipped kitchenette, flat screen TV and veranda with outdoor setting.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Kitchenette
  • Refrigerator
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Private entrance
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Outdoor furniture
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation

• Studio

  Refurbished in December 2015, this studio features a patio with an outdoor dining area. It also includes ceiling fans, air-conditioning, a full equipped kitchenette and a flat-screen TV. A dining setting, queen bed and 2 bunk beds are provided. Please note there is no capacity for additional guests.

  Max Occupancy: 4 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Refrigerator
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Kitchen
  • Private entrance
  • Tile/marble floor
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Drying rack for clothing
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation

• Two-Bedroom Villa

  Light, airy and cool with modern decor, the villas are set among sub-tropical gardens. Includes air conditioning, fully equipped kitchen, large flat-screen TV with DVD player, balcony with outdoor seating and opening windows with security screens.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Air conditioning
  • Refrigerator
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Kitchen
  • Private entrance
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Coffee machine
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Drying rack for clothing
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation

• Superior Three-Bedroom Cabin

  Newly built in November 2010, this modern holiday cabin has a fully equipped kitchen with dishwasher, air conditioning, indoor and outdoor dining, large flat-screen TV, DVD player and a spacious balcony. Each cabin has 2 private bathrooms and covered car parking.

  Max Occupancy: 6 (6 Adults)

  • Shower
  • TV
  • Air conditioning
  • Refrigerator
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Heating
  • Kitchen
  • Additional toilet
  • Private entrance
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Barbecue
  • Coffee machine
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Drying rack for clothing
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation

• Retro Bel Air Caravan (with Private External Bathroom)

  Featuring a private entrance, this air-conditioned mobile home is consisted of of 1 living room, 1 separate bedroom and 1 bathroom with a shower. Guests will find a refrigerator, kitchenware, a microwave and an electric kettle in the kitchenette. The mobile home also has a barbecue. The mobile home offers a seating area, a dining area, as well as an outdoor dining area and outdoor furniture. The unit offers 2 beds.

  Max Occupancy: 4 (2 Adults)

  • Shower
  • Air conditioning
  • Kitchenette
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Private entrance
  • Dining area
  • Electric kettle
  • Barbecue
  • Coffee machine
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm
  • Carbon monoxide detector

Guest Reviews

• Lorraine Grimes (8/5): -
• Angola (9/5): - The cleanliness of the entire room and bathroom. You had to go out of the cabin to go to the bathroom, but everything had good light and you have to use the keys as well to open doors.
• Naomi (8/5): -
• Toni and Chris (8/5): Good location - Great location. Cosy cabin. Good facilities. Curtains did not close properly and our side light shining through (stayed on all night).
• Deano Wallace (10/5): Perfect holiday park - Great location, heaps to do for the kids with the big playground and swimming pool and pedal cars, facilities and rooms are perfect. nothing to complain about
• Craig Durbridge (9/5): - Staff, clean, spacious, convenient.
• Trevor (9/5): -
• Tracy (8/5): -
• Margaret (8/5): -
• Amanda (10/5): Loved our stay in the retro caravan...it's rad! We'll be back for sure. -
• Delwyn (8/5): Dilly - Was clean . The TV is too small. Spoons. Tablespoons not dessert Mugs too thick and big
• Paul (10/5): Friendly helpful staff very comfortable accommodation - Had all I required plus Nothing
• Courtney (7/5): Clean and tidy, pleasant stay for one night - Easy to get around, jumping pillow & playground good for kids Definitely some bowls would be a nice addition to the plates cupboard so kids can have cereal in the morning. Also body wash canister was empty
• Dianne (10/5): Kids enjoyed it. - It is quiet and nice. The receptionists were very accomodating.
• Alice (8/5): -
• Traveler0087 (8/5): - Great location and facilities. Staff were friendly. Easy check in and check out process. Rooms were comfortable and had everything we needed for our short stay. The bed on wheels. Cobwebs on wooden beams above bed.
• Lynne (9/5): Really enjoyed it - we will come back - The staff & gardens were lovely. Close to exit/entry - lovely pool The tracks at the entry doors were filthy. Need a soft brush, warm soapy water & dry with an old towel
• HARRY (10/5): - Very clean, very friendly and helpful staff, nice grounds, close to beach and shops The remote for the airconditioner seemed faulty.The maintenance guy had difficulty using it.Had to turn off at the wall.
• Stacy (10/5): -
• Karen (9/5): Excellant place to stay with super friendly staff and great facilities!! - Staff were amazing and friendly Clean and tidy rooms Bed was comfy! So close to the ferry for Kgari so we will stay here again. Parking could be set out a little better, but it was a full house in our area when we were staying.
• Donna (5/5): Ok - Comfortable bed Cabin was like a fishbowl on the roadside no privacy. Lots of little maintenance issues. Better options in Hervey Bay
• Jacqui (9/5): -
• Mitchell (10/5): It was only a quick stay but our experience was amazing - The accommodation was really nice and the staff member who checked us in was amazing N/A
• Gisele (5/5): Not that happy!! - The pool, jumping pad & playground were great *Would have been nice to know beforehand (not when we were putting kids to bed) that we had to make up the top bunk bed. My daughter & I both have issues with our shoulders which made it hard for us. If we'd known earlier we could have asked for help. *No plastic plates or bowls for little ones. Bowls provided aren't good for cereal. Great stove top but didn't use as nothing much to cook with (frypan or decent pots). *Last minute, we had to bring a 3yr old which we provided her own tent bed. Had to pay an extra $50 for the 2 nights. When asked staff about it, she said it's per person not age & it's for extra water usage & gas etc. She's 3 & they knew she was 3. How much water etc would a 3 year old use?? *We did NOT use any of their bedding, towels, or even their plates for her. *I am an honest person so told them about the last minute change. I could have not told them & they would have been none the wiser. *So much for honesty, they really could have let it slide knowing our circumstances & the fact that she is only 3 & we provided EVERYTHING for her. Was NOT happy about that at all. *The light switch was a concern, it was dangerous to use as it was pushed in. So we didn't use it as I only just had my switches done & one was similar but not as pushed in as this one & the electrician told me that it's dangerous.
• Sophie (8/5): -
• Debbie (8/5): We will be back - It was a great location. Will be staying again but will change the type of room we had. Disability safer choice. The lock on the front door and screen was very hard to use.The bed rolled every time we got up up to the toilet. The bathroom was down stairs and it was bit wet. These would have been an issue, but we had disability that it a little unsafe for us
• Kzacey (10/5): It was so kid friendly and the experience was absolutely wonderful everyone there was just amazing and so helpful - Kids friendly and just beautiful Nothing
• wendy (9/5): Lovely affordable accomm easy access to lovely beaches Great for a short stay - I was really impressed with the standard of the accom I booked a budget studio and found it wonderfully clean spacious with everything I needed for a short stay Loved the close proximity to the Esplanade I will happily return there I had access to a great private bathroom but I had to go outside to reach it and would have preferred an interior bathroom
• Nick (10/5): -
• Kiani (7/5): Good Value for money toddler friendly getaway! - - good sized 2 bedroom cabin with all the essentials - pools with toddler friendly section - playground and other activities for kids - Aircon in main bedroom was broken making for a very uncomfortable hot two nights (however they did everything in their power to try and get it fixed, but unable to so provided a floor fan)
• Karen (8/5): -
• chelsea (10/5): -
• Tess (10/5): - Very well maintained holiday park
• chris (6/5): ok for a short stay 1 to 2 days - clean and tidy No hanging space tv did not work
• Rebecca (10/5): -
• Heckelmann (8/5): - Cabin comfy and clean. Supplied all the basics needed for a relaxing stay. Bed a bit too soft.
• Elly (10/5): Great place, easy and clean with great host - Clean. Cute. Easy
• Alissa (7/5): -
• Raymond (8/5): Was just an overnight stay meet our expectations -
• Kay (9/5): - The size of the rooms, lovely verandah, friendly staff. The microwave,kettle & toaster were all hard to reach, lucky i have a tall husband. Thankyou for the upgrade to a2 bedroom villa. The pool was too difficulfor me to get in but i do have a disability
• Gillian (9/5): -
• Sofia (5/5): -
• Laurel (10/5): - everything
• Rebecca (4/5): Great location but slightly overpriced - Location was great. Walking distance to the beach and just a short drive to the shops. The cabin was ok. There was no aircon in 1 of the rooms or fan, however they sourced a fan for us which was great of them. The cabin could have been slightly cleaner. Family also had a caravan which had the ensuite and BBQ area - definitely over priced for what they got. The area could have done with a little clean up before arrival, palm trees to bin etc. The BBQ hadn't been used or cleaned for some time and really needed a little TLC. The kids areas, jumping pillow and park, was great. Kids loved it. The pool is also great. Just a general tidy and TLC is all that is required.
• Adrian (10/5): - Liked everything about place was perfect lovation and vert comfortable highly recommend place, srayed in 3 bedroom villa witg wife and 3 teenage boys lots of room and very comfortable will defenitly be back There was nothing i disnt like
• Jodie (8/5): - The swimming pool, and the area The floor in the caravan
• Sasha (10/5): Perfect - Everything, friendly staff, good value for money, so many activities for my children onside (jumping pad, playground, pool, another climbing play area) neat, tidy, rooms have aircon, just a beautiful, clean, relaxing space to enjoy a little get away.
• Trudie (9/5): -
• Laura (6/5): Good location, helpful staff but in need of maintenance - The location was good- short walk to the esplanade or a short drive to restaurants, grocery stores etc. Lots of grassed areas and play equipment for the kids. The manager was lovely and was really helpful with info about the local area too. The pool desperately needed a clean (couldn’t see below your own waist) and the 2 bedroom cabin was tiny and the kids bedroom had absolutely no room for luggage. The cabin was also close to a road which was a bit noisy and the curtains didn’t block out any of the 5:30am sunrise. Our room also didn’t have a bbq lighter provided, which the stove said was needed (and provided) to light the stove. We discovered this after reception hours. In general the cabins needed some maintenance.
• Renee (9/5): - We have stayed here before it’s great with kids and the cabins are awesome. Little bummer the spa didn’t work last time the water was freezing I don’t there there is anything I’d say I don’t like about the property I think it’s great and we would stay here again
• Heather (10/5): Super relaxing stay for a couple of nights close to everything - Lovely pool, lovely room. Very clean, updated and very comfortable beds to sleep in. Great location for dinner, attractions. We played putt putt golf just down the road as it’s so close. The cleaners were super noisy in the morning, talking to each other at the top of there voices outside our room. Could hear everytime someone else moved a chair next door and no parking spaces outside unit. No hand towels to dry hands.
• Jake (10/5): Fun, family get away. - Beautiful rooms, so cute and cost. Excellent location, bed’s could have been comfier. We had to ask for a doona as it wasn’t provided. Staff were accommodating and friendly. Would stay here again. My children love the pool, playground and jumping pad. Some of the other guests children were rude to my children and made us feel uncomfortable
• Ineke (8/5): Prettig - Rustig. Behulpzame receptie Dichtbij het strand
• Debra (10/5): My elderly Mum and myself, highly recommend the cabin units,for comfort, safety, cleanliness. - The unit was clean and had all the amenities, even a washing machine and carport. Friendly staff and grounds men. We were notified of all the different food vans that serviced the park area. It was a safe, clean and nice environment. Thank you for our stay. My elderly 86yr old Mum loved her stay also. NIL
• Frances (10/5): -
• Donna (10/5): -
• Stacey (9/5): Will be back - Clean-comfortable-location-air cond good and everything was available for a small home cooking etc not being able to park at the door of my cabin Wifi was average for work
• Holly (9/5): -
• Joe (9/5): -
• Lillian (5/5): Good stay . - Pool area was great for kids We booked a 2 bedroom villa . The second room wasnt a room it was like just 2 beds squuezed in behind a door .
• Amy (7/5): Fine overall. - Location Inadequate kitchen utensils and PowerPoint placements
• Josey (10/5): Stayed here for 3 nights in a cabin, loved the room, was nice and clean, very spacious, had everything you need, loved a - My daughter loved the pool and playground and jumping pad.
• Susan (10/5): Bought grandkids 5& 10 for holiday. They loved every minute of it. Facility were good and freedom and happiness of - Loved how family friendly it was There wasn’t anything I didn’t like
• Amanda (10/5): -
• tenny (10/5): -
• Mika (10/5): -
• G573OHmattb (6/5): Nice holiday park just no grass left - Nice holiday park in central Hervey Bay, pool area, playground, communal facilities that are mostly clean and nice vegetation/palm trees. Have a few kids activities too. Just stupidly expensive for powered "grass site" over new years period, $115/night. And the sites were just big sandpits, barely any grass. No doubt it's hard to get grass to grow with people camped on top of them but you can't advertise a site as 'grassed' for over 100/night when it's clearly just sand.
• Mitchell (10/5): - Staff were very friendly and accomodating.
• Tim (6/5): - Located centrally clean cabin staff easy to talk to would definitely stay in park again in the future Cabin 58 mattress needs replacing like sleeping in a hammock fan in bedroom didn't osilate .tried woodfire pizza wasn't good value hardly any topping for $17 and burnt
• Dianne (8/5): -
• Delma (9/5): Excellent stay at Ingenia caravan park for a few days - The location of the caravan park as close to the beach and esplanade. The mattress was too spongy and soft and the lighting in the cabin not very bright. The outside ensuite was okay but would be better inside the cabin.
• Samantha (9/5): -
• Shelley (4/5): Small and outdated. - Location , jumping pillow Pool too small for the amount of people. Room outdated. Bathroom not clean in shower. Rubbish under bunks.
• Kimberly (7/5): basic and good for 2-3 nights - it was clean and had everything we needed in the kitchen swimming pool was also great a highchair for a toddler would be great and also there were big scary cockroaches at night in the apartment
• Ilkcan (8/5): -
• Russell (10/5): -
• veronica (9/5): - Loved the pool and kids play area. Park was safe for kids to play around safely and securely. No milk in fridge and no spare garbage bags in bin in kitchen floor wasn't mopped clean feet got dirty after shower.
• Josh (7/5): -
• Christine (10/5): -
• Robyn (9/5): - Location, size amenities
• Amanda (7/5): It was nice. - The facilities were good 👍. Cleanliness of the cabin, and the wifi didn't really work.
• Lisa (9/5): - The owners were so lovely and welcoming. Anything I needed they were very accommodating. Would go back again. N/a
• John (9/5): enjoyable stay, recommend property - professional, friendly, helpful staff. Went out of their way to assist when we had a personal problem develop liked all
• Mladen (8/5): -
• Te arnah (10/5): -
• Caitlyn (7/5): -
• tamika (3/5): - Location was okay, facilities were pretty good. The cabin was clean but the kitchen equipment was dirty and the blanket had dirt and hair all on it. Obviously wasn’t cleaned and checked properly.
• James (10/5): It is always a pleasure to stay there - Everything
• Dana (10/5): -
• Jana (8/5): -
• Lisa (8/5): - I liked the patio outside and the fact it was a private bathroom with a very comfortable bed. The air conditioning was great and the unit comfortable. I found the pictures on booking.com misleading as to what a small bungalow looked like because there were other photos of bigger places. Being outside the pool wasn't always quiet but we weren't there most the time so it wasn't a problem and it was closed in the mornings and evenings which allowed for quiet time.
• Tamara (7/5): Nice place, friendly staff, the cabin could do With a little maintenance & clean duvets - Near the beach, small but nice and clean pool area The curtain was hanging off the rod and the duvet in the cupboard was dirty.
• Livia (6/5): -
• Martin (7/5): -
• Robert (8/5): - Comfy bed Good shower pressure Kitchen appliances worked TV worked Easy check in Good facilities Aircon worked Quiet Just a few small finishes with blinds, drapes. That sort of stuff. Fridge beeped every time you opened it. No ice cubes ready to go.
• Karen (8/5): -
• Lisa (8/5): -
• Bradley (10/5): Unbelievable experience highly recommend - Great staff great facilities
• Lisa (10/5): Great for families - The room was great, the park quiet, didn’t even really notice our neighbours. Kids loved the facilities and easily walking distance to beach.
• Jenny (7/5): Enjoyable - Very comfortable.. what we required. Receptionist was extremely nice and helpful. Not much

Photos