Castello Di Monte

Name: Castello Di Monte
Address: 402 Aries Street, Waterkloof Ridge, Pretoria, za

Location: 402 Aries Street, Waterkloof Ridge, Pretoria, za

Star Rating: 5 Stars

Property Type: Guest houses

About this Property

Luxurious Accommodation
Indulge in the spacious, air-conditioned rooms with luxury linen, underfloor heating, and antique-style furniture for a truly opulent stay.

Exquisite Dining Experience
Experience the charm of dining in areas with frescoed ceilings, a fireplace, and a terrace boasting stunning city views. Enjoy daily breakfast, with the option to request lunch and dinner, while sipping on cocktails and savoring snacks at the bar.

Relaxation and Recreation
Unwind with massages arranged upon request, explore the multi-level garden with staircases and a chess set, or head to the nearby Pretoria Country Club for a round of golf. Free Wi-Fi throughout the property ensures you stay connected during your stay.

Ready to experience luxury and relaxation? Book your stay now at our grand Tuscan-style guest house with panoramic Pretoria views.

Important Information

Please let Castello Di Monte know your expected arrival time in advance. You can use the Special Requests box when booking or contact the property. Please note that children over the age of 8 are welcome at the property.

Policies

Check-in: 02:00 PM - 10:00 PM

Check-out: 11:00 AM

Amenities & Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Ironing service
Sauna
Massage services
Non-smoking throughout
Private check-in/check-out
Shuttle service (additional charge)
Concierge service
Wheelchair accessible
Outdoor furniture
Fruits
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Hand sanitizer in guest room and key areas
Fire extinguishers
Sanitized tableware & silverware
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Guest room sealed after cleaning
Physical distancing in dining areas
Food delivered to guest room
Face masks for guests available
24-hour security
Delivered food - securely covered
Free wired internet
Golfing on site
Self parking (surcharge)
Beach umbrellas
Pool sun loungers
Offsite parking discounted rates available
Internet access
Housekeeping on request
Wine release events
Reception hall
Exercise/lap pool
Japanese garden
Swimming nearby
Vegetarian menu options available
Accessible shuttle
No accessible shuttle
Accessible train station shuttle
No accessible train station shuttle

Rooms Available

Classic Twin Room

2 Twin Beds
Individually decorated room

Relax - In-room massage available
Internet - Free WiFi
Entertainment - Plasma TV with premium channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle
Sleep - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathtub or shower (deep soaking bathtub available in some rooms)
Practical - Safe, iron/ironing board, and desk
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Room is accessed via exterior corridors

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Premium bedding
- Turndown service
- Access via exterior corridors
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Deep soaking bathtub
- Bedsheets provided
Presidential Suite

Offering a walk-in wardrobe and under-floor heating throughout, this air-conditioned suite is extremely spacious. It features a satellite TV with DVD player, mini-bar and fireplace. A separate shower room and bathroom are provided. Please note that children cannot be accommodated in this room type.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- DVD player
- Toilet
- Private bathroom
- Heating
- Dressing room
- Slippers
- Satellite channels
- Fireplace
- Additional toilet
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bidet
- Coffee machine
- Terrace
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Pool towels
- Bottle of water
- Fruits
- Chocolate or cookies
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Double Room with Terrace

This room comes equipped with tea-and-coffee-making facilities, satellite TV and underfloor heating. Please note that children cannot be accommodated in this room type.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Terrace
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Pool towels
- Bottle of water
- Fruits
- Chocolate or cookies
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Accessible by lift
- Smoke alarm
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Twin Room with Shower

Offering free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a hairdryer. This twin room features air conditioning, a mini-bar, flat-screen TV with streaming services, as well as chocolate for guests. The unit offers 2 beds.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Toilet paper
- Pool towels
- Bottle of water
- Fruits
- Chocolate or cookies
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Smoke alarm
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Classic Double Room

Featuring under-floor heating, this-air-conditioned room offers a satellite TV, mini-bar and tea/coffee facilities. The bed can be converted into a twin bed with 2 single mattresses sharing the same bed frame.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Coffee machine
- Linen
- Entire unit located on ground floor
- Toilet paper
- Pool towels
- Bottle of water
- Fruits
- Chocolate or cookies
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Accessible by lift
- Smoke alarm
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Honeymoon Suite

Offering a four-poster bed, this air-conditioned suite features under-floor heating throughout. It features a satellite TV with DVD player, mini-bar and tea/coffee facilities. The classically-decorated bathroom has an oval bath and spa bath. Please note that children cannot be accommodated in this room type.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Dressing room
- Slippers
- Satellite channels
- Sofa
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bidet
- Coffee machine
- Linen
- Entire unit located on ground floor
- Toilet paper
- Pool towels
- Bottle of water
- Fruits
- Chocolate or cookies
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Smoke alarm
- Single-room air conditioning for guest accommodation
- Hand sanitiser

Guest Reviews

De La Rey (7/5): Good location but maintenance is lacking - Good location Decor is old and dilapidated. Cabinets broken and blinds broken
Tshidi (10/5): Perfect - The look was perfect for the function we had. That they don’t serve dinner.
Ian ( Stephanus Christiaan) (9/5): -
Anita (7/5): Presidential suite was beautiful but definitely overpriced. - The venue is breathtaking. Staff was friendly and the breakfast was superb. We got married here in 2017 and were told that no music was allowed. On our last night a few people were having a party on the terrace which could be viewed from our suite. DJ was playing loud music on the terrace. We could not sleep and could also not make use of the dinner facilities.
Raquel (9/5): Fantastic staff, fantastic service we really enjoyed our stay!! - Service was great! Dinner was not great we expected more. Breakfast was on point.
Mosiuoa (9/5): -
Louis (10/5): - Ambience of exclusivity; quiet; space; beautifully designed rooms; overall look & feel.
LeaMul (8/5): -
Mohodi (10/5): I’ll visit that place anytime it’s an awesome place - Friendly staff and the food was awesome. Air con felt like it will fall over our heads…pls fix the air conditioner
Bruce (7/5): - My room 6 ; there was an empty wine bottle and fruit bowl outside the room on the patio - it hadn’t been cleared away from the previous stay . Also the room air conditioner was not working properly and was too noisy to keep on - I reported it to the front desk
Lee (10/5): -
Ramatsimele Annie (10/5): They didn’t have most of the food - Everything except the food They have limited menu The food limited menu
Marina (9/5): -
Nikki (9/5): -
Nicolaas (10/5): -
Boikanyo (10/5): -
Rossouw (4/5): Definitely not a 5 star hotel - Room was very nice & spacious. Location also nice. Breakfast was realy average. Cooked meal was very oily. Everything on the plate was oily. Lunch was super expensive for what we had. All options for lunch was really expensive.
Christopher (8/5): Lovely relaxed hotel where the staff were incredibly helpful and nothing too much trouble. - That asked what we wanted for breakfast the previous evening at dinner which was good as needed to be away early. It came promptly and was what we ordered. Dry tasty too. Bed very comfortable. Before the stay there could have been promoter responses to emails.
Malesela (7/5): -
Suzanne (9/5): -
Ockert (3/5): - When cost to value ratio is used only the location Staff although generally courteous were not well trained and did not rise to the expectation of a 5 star establishment! The breakfast staff were particularly bad with exceptional long waiting time. No knowledge of the menu.. No butter only margarine and then lied about it!! The building although grandiose and well furnished is showing signs of dating and low maintenance. The honeymoon suite bubble bath did not work. When a guest house advertise and charge 5 star rates one expects 5 star accommodation in totality this was far from what was delivered. I for one won't be back!!
Oagiseng (10/5): -
Riaan (8/5): Breakfast - Everything about the room was fantastic!! Those heated floors!!! The breakfast included was great but he unfortunately did not ask how I wanted my eggs , and instead of rocket we got lettuce... Also had no sesame seeds... Would like maybe options of cereal and muesli... Would have been nice if you can have breakfast on the stoep with a view!!
Alberto (10/5): -
sibusiso (1/5): -
Frank (8/5): -
Louise (10/5): Perfect - unfortunately we missed breakfast liked everything
Eileen (8/5): - Beautiful hotel livery quiet location
Precious (9/5): The staff was absolutely amazing, we were served dinner in a private room with a dedicated staff, the food was delicious - I liked the Tuscan style of the accommodation
Shayne (7/5): There is great potential and this can be one amazing place to stay. - It displays the context of opulence and you feel like this is gonna be a grand experience. The gentlemen who was our barman and waiter (I forget your name, but you have skills and will go far) A Deeply Disappointing Stay – Far from 5-Star Standards The initial sense of opulence faded almost instantly upon arrival. What should have been a luxurious experience quickly revealed a lack of maintenance water was dripping down the walls and even from the entrance hall ceiling. For a hotel marketed as a 5-star boutique experience, the attention to detail was shockingly absent. The service was equally underwhelming. Basic etiquette seemed to be forgotten staff reached across the table during breakfast, their uniforms faded and worn, and the table linen was stained and tired-looking. The early morning noise from the back of house was unacceptable; doors slamming and loud chatter from staff started as early as 6:30 a.m., not once but multiple times, making it impossible to rest. Dinner was another disappointment. The portion served a quarter chicken hardly justifies fine dining pricing or 5-star expectations. Even the in-room bar selection was dismal, with nothing more than a few Black Label beers on offer not exactly what one expects from a supposed boutique luxury stay. Perhaps most disappointing was the unprofessional conduct at the end of my visit. A staff member called out to me loudly from across the area, shouting for me to come to the office “when I was done.” It felt less like a guest interaction and more like being reprimanded by a school principal. (This was a comment even shared to me by another guested, they laughed and said, sounds like your in trouble, kinda embarrassing) Overall, the experience fell far short of the standards implied by its 5-star status. What could have been an elegant and memorable stay was instead marred by poor service, neglect, and a complete lack of refinement.
Boitumelo (2/5): Horrible not worth the 4k I paid - Nothing I was woken up at 6am by people having breakfast at the dining room, was woken by someone who dropped their cutlery. when I thought that was the worst thing, they started playing classical music so loud that I couldn’t even sleep. Imagine at 6am when you have guests who are sleeping not far from the dining area? When you have work the next day 💔
Daria (10/5): -
SUZELLE (6/5): Not as good as the 1st time I stayed there. Not happy with the room, shower, staff did not ask if they could offer to - Location central from where I had to go Down stairs room in corner was not as nice as the upstairs rooms and our shower head is broken.
Daria (10/5): -
Scott (9/5): -
Daria (10/5): -
Matthew (9/5): Majestic - The residence was amazing The presidential suite was breathtaking The poor waiter wasn't well informed re the menu and that's on the management and chef
Neil (7/5): - Size, quality Too noisy, wanted more privacy
Dimitri (9/5): Beautiful room and delicious breakfast- very professional staff - Location and quality of rooms Access gate, bell not working
Heidi (7/5): -
Takura (10/5): -
Nomthandazo (9/5): - The friendly staff,
Corlie (5/5): - The breakfast was very good 1. Paid R1000 extra for a special message in room(50th wedding aniversary), nothing was done. 2. R80 for roomservice that wasn't ordered, is that to turn down the beds???? Which is standard at all facilities. 3. Dinner was charged at R600pp, definitely NOT value for money.
Christopher (8/5): - The wifi was not working, accordingly I could not work during my stay there. The staff was aware of it and informed me of the reason of the problem. The airconditioner was also not functioning in one of the rooms that we occupied.
Christian (8/5): - Grosse Zimmer
Christopher (10/5): -
Esmeralda (10/5): -
CHI-YUAN (7/5): -
Lee Frida (10/5): -
Zacharias Blumerus (9/5): Pretoria - Great location Unfriendly waiter. Not helpful
conning (10/5): - The decor was lovely! The underfloor heating was a welcome surprise. Everything was great!
Heidi (10/5): Best guesthouse in Pretoria - Beautiful
Fred (8/5): I enjoyed it - Untrained staff serving lunch Being served by the untrained staff at lunch
Jose (6/5): - Close to the Pretoria Golf Course ...
Heidi (10/5): Will always recommend Castello, the best Guest House in Pretoria - Friendly helpful staff. Good food and beautiful place Awesome
Heidi (10/5): Friendly staff, always a very good choice 👍🏻 - Best view in Pretoria East, beautiful 5 star guest house Awesome
Heidi (10/5): Awesome - Beautiful awesome staff and 5 star service Beautiful
Candice (10/5): Beautiful place and secure and friendly - Everything Everything
Songezo (10/5): Exceptional -
Suriya (8/5): Very good -
Janse (10/5): Exceptional -
Kampfer (3/5): Poor - The view Not the same service as our previous stays.
Carin (10/5): Exceptional - Extremely clean, attention to detail, exceptional staff. Very nice guesthouse 👌🏻 Nothing, everything was outstanding
Ian (10/5): Exceptional -
Bonifacio (10/5): Staff were so great they moved our room as we were getting married and preferred another - Gorgeous property with amazing rooms Nothing
Lee (10/5): Excited - Beautiful hotel. Chef was amazing. Our room was gorgeous. Enjoyed sunning ourselves on our terrace. This was actually our second time staying. Hot water dsnt last long enough to take a bath
Lee (10/5): Exceptional -
Thea (8/5): Comfortable room with beautiful views from the property - Our room was very spacious and the bed super comfortable. They stocked the fridge and we had fresh fruit in the room which was a lovely added bonus. The views are incredible! The dinner option was a fixed menu and it did not quite meet with our expectation for the price of the meal. The wine was very over priced and targeted to the International market.
Lisa (10/5): Beautiful, luxurious, clean and excellent service - Beautiful, luxurious, clean and excellent service
Shawn (10/5): - Beautiful tuscan theme is to die for and consistent througout. The staff welcomed us warmly and were an absolute delight! What a beautiful stay and amazing experience. We'll be back with the whole family soon!
Lee (10/5): Exceptional -
Maryke (10/5): Amazing honeymoon night! - Amazing staff and property. Could t stay longer or breakfast available till later.
Carin (10/5): Most beautiful , best guesthouse in Pretoria for me - Staff very helpful and friendly Beautiful rooms, very clean, can’t find any fault Stunning place, beautiful views of Pretoria Delicious breakfast All over 10/10 for me Nothing Everything was 10/10
Ryno (2/5): Very poor -
Mataitsane (10/5): Exceptional -
Thrishin (6/5): Staff needs training on hospitality. Waiters at the breakfast did not even know what is vegan. - We were offered a complimentary upgrade to the Presidential Suite because of a private function being held. This was a nice surprise. The room was stunning, very spacious with well appointed furniture and decor and a lovely view. When we checked in we were told there is a private function in the restaurant and we would HAVE to have our dinner in our room. The room service for dinner was disappointing. I felt as though the food was just dumped on the table by the staff member. She brought ALL the courses at once and put them on the round table and then just left. I had to find chairs to place around the table. There was no table cloth placed on the table and we were not offered any drinks to accompany our meal. This room service is of a poor standard. (and a room service charge was added to the bill automatically, even though we DIDNOT request room service but were told we would HAVE to have it in order to have dinner). We were celebrating our wedding anniversary and were expecting a nice romantic dinner which is why we booked this restaurant for dinner. We did not experience a nice ambience. However the food prepared by the chef was of a high quality and was able to cater for my wife's dietary needs. The staff needs to be trained in hospitality: talk to guests about their experience, how was the night? How was your stay? How was your meal. All this sort of caring will go a long way.
Moss (10/5): Exceptional -
Nikki (9/5): Superb - Excellent value for money and very friendly staff , good food !
Lee (10/5): Exceptional -
Simelane (10/5): I felt like I was in another country - It was perfect
Alexia (6/5): Pleasant -
Phumelele (10/5): Exceptional -
Jacobus (5/5): Passable -
Hessie (9/5): We had a short but lovely stay and enjoyed the property, and the facilities. Thank you. - The breakfast was wonderful, thank you. We enjoyed our stay tremendously. The aircon in our room made such a noise that we had to put it off to sleep.
Malcolm (9/5): Superb - Great stay in the middle of the city, views forever
James (8/5): Very good -
Gabrielle (9/5): Superb -
Tsatsi (7/5): Good -
Jeannette (5/5): Passable - Waited 40 mins for cold breakfast! R1035 for 2 course dinner that would not even make a 4 year old full. Place is way overpriced
Wendy (10/5): Wonderful - The Castello di Monte is superbly located with amazing views across the city. The rooms are spacious and very comfortable and we would very happily stay here again.
Markus (10/5): Exceptional -
Brenton (10/5): Outstanding accommodation in Pretoria. -
Avril (10/5): Exceptional - Beautiful, serene and in a great location
Florence (8/5): Castello is a home away from home I will surely come again - The location & breakfast My room had no view
Claire (9/5): Superb - Fabulous building Staff not too well informed and lack of training for service on bar
Madelyn (8/5): Something different with a touch of elegance - One of the best in PTA The rooms are amazing as well as the view. Breakfast was great, but dinner requires attention. Staff are professional and very helpful
Namhla (10/5): Fabulous - Everything. I am just worried about the rules of the noise in the neighbourhood should i want to book the whole place for a function. Stairs going down and up lower rooms
Langa (10/5): Exceptional -
Rosemary (10/5): An exceptional stay to remember at Castello 👌 - The staff were so welcoming. The view at the rooftop was wonderful and cleanliness at its best. I enjoyed the drinks in the mini bar, the tea and coffee plus my basket of fruits. Also the welcoming note was lovely Being Ugandan, the menue was not favourable
Susan (8/5): Very good -