Luxfort 118 Service Suites
Location: 118, Island Plaza, Jalan Tanjong Tokong, George Town, my
Star Rating: 8.4 Stars
Property Type: Apartments
About this Property
Rooftop Pool and Whirlpool
Convenient Access to Island Plaza Mall
Elegant Rooms with Modern Amenities
To book your stay at Luxfort 118 Service Suites and enjoy these fabulous amenities, visit our website now!
Important Information
From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Policies
Check-in: 02:00 PM - 09:00 PM
Check-out: 12:00 PM
Amenities & Facilities
- Health or beauty spa nearby
- Offsite parking discounted rates available
- Nightclub
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Family rooms
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Fax/photocopying
- Facilities for disabled guests
- Hot tub/Jacuzzi
- Massage services
- Currency exchange
- Non-smoking throughout
- Shuttle service (additional charge)
- Wheelchair accessible
- Coffee Shop on site
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Key access
- CCTV outside property
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Key card access
- Shopping on site
- Television in common areas
- Nightclub
- Express check-in
- Free wired internet
- Access to nearby indoor pool
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Internet access
- Games
- Garage
- Health or beauty spa nearby
- Swimming nearby
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Three-Bedroom Suite
This suite features a flat-screen satellite TV, a dining area and a kitchenette. Private bathroom comes with a shower and free toiletries. This nonsmoking suite can accommodate up to 6 guests.
Max Occupancy: 9 (6 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Satellite channels
- Kitchen
- Additional toilet
- Private entrance
- Sofa
- Hardwood or parquet floors
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Stovetop
- Toaster
- Bidet
- Cleaning products
- Linen
- Dining table
- Upper floors accessible by elevator
- Private apartment in building
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Window
- Single-room air conditioning for guest accommodation
-
Two Bedroom Apartment
This suite features a flat-screen satellite TV, a dining area and a kitchenette. Private bathroom comes with a shower and free toiletries. This nonsmoking suite can accommodate up to 4 guests.
Max Occupancy: 6 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Satellite channels
- Kitchen
- Private entrance
- Sofa
- Hardwood or parquet floors
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Stovetop
- Toaster
- Bidet
- Cleaning products
- Linen
- Dining table
- Upper floors accessible by elevator
- Private apartment in building
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Window
- Single-room air conditioning for guest accommodation
-
King Suite
This elegant air-conditioned suite features a flat-screen satellite TV, a dining area and a kitchenette. Private bathroom comes with a shower and free toiletries. This is a strictly nonsmoking suite.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Satellite channels
- Kitchen
- Private entrance
- Sofa
- Hardwood or parquet floors
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Stovetop
- Toaster
- Bidet
- Cleaning products
- Linen
- Dining table
- Upper floors accessible by elevator
- Private apartment in building
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Window
- Single-room air conditioning for guest accommodation
-
Family Suite
This spacious air-conditioned suite features a flat-screen satellite TV, a dining area and a kitchenette. Private bathroom comes with a shower and free toiletries. Suite can accommodate up to 4 guests. This is a strictly nonsmoking suite.
Max Occupancy: 6 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Satellite channels
- Kitchen
- Private entrance
- Sofa
- Hardwood or parquet floors
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Stovetop
- Toaster
- Bidet
- Cleaning products
- Linen
- Dining table
- Upper floors accessible by elevator
- Private apartment in building
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Window
- Single-room air conditioning for guest accommodation
-
King Suite with Sea View
This spacious air-conditioned suite features a flat-screen satellite TV, a living area with a sofa bed, a dining area and a kitchenette. Private bathroom comes with a shower and free toiletries. This nonsmoking suite can accommodate up to 4 guests.
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Satellite channels
- Kitchen
- Private entrance
- Sofa
- Hardwood or parquet floors
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Stovetop
- Toaster
- Bidet
- Cleaning products
- Linen
- Dining table
- Upper floors accessible by elevator
- Private apartment in building
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Window
- Single-room air conditioning for guest accommodation
-
Two Bedroom Deluxe Studio
This spacious air-conditioned two-bedroom studio apartment features a flat-screen satellite TV, dining area and kitchenette. One king-sized bed is in the bedroom and a queen-sized bed is in the living room. The private bathroom comes with a shower and free toiletries.
Max Occupancy: 6 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Washing machine
- Private bathroom
- Satellite channels
- Kitchen
- Private entrance
- Sofa
- Hardwood or parquet floors
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Stovetop
- Toaster
- Bidet
- Cleaning products
- Linen
- Dining table
- Upper floors accessible by elevator
- Private apartment in building
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Window
- Single-room air conditioning for guest accommodation
Guest Reviews
- Abdul (7/5): Good - Easy Access from main Lobby…. No rubbish plastic bag
- ivy (6/5): - The location is great as it is adjacent to a mall and supermarket. There are a lot of restaurants, fast food chains and stores around walking distance. The room is so spacious and clean. There's a washing machine, dryer, ref, microwave, hair blower, iron and electric stove. The shower and the toilet has a divider. The pool is huge although we weren't able to swim because we don't have enough time. Check in was easy and smooth. They just asked for a RM100 deposit which is refundable. It would be better if there are english channels on TV or even netflix or youtube. Also, we only get 4 small bottles of drinking water. 3 small bottles of shower gels, 3 small bottles of shampoo as part of the complimentary. There are no refills even though we stayed for 5 days. No toothbrush,toothpaste,cottonbuds
- Alexander Cheremikin (10/5): -
- suraya (10/5): - Bilik besar,bersih.. paling best siap ade mesin basuh dan pengering..mmg comfortable katil pun best.. Nothing
- Hisae (10/5): 部屋も良し、ロケーションも良し - 通常のcheck in時間前に到着したが、部屋の準備が出来てると言って部屋に入れたもらえた。 特になし
- Dirictor-Admin (3/5): -
- Alice (10/5): -
- Natasha (10/5): - Service- Jason the Manager and his team were very humble and friendly. Loved the stay.
- Razna (8/5): -
- Rui (4/5): - 房间面积 打扫卫生
- adliza sufian (10/5): - All
- Ildikó (8/5): -
- JIMMY YONG (8/5): -
- heng (7/5): - 前台服务态度不错，房子干净 吹风筒一下能用一下坏，微波炉烤的东西很容易烤焦，洗衣机和烘干机内很多灰尘，洗衣服后一堆灰尘黏着衣服，冷气一下冷一下不冷，热水机开冷水还是很烫。。
- James (9/5): -
- Huda (2/5): -
- Yah lay (8/5): -
- David (9/5): Happy and contented - Location,
- Shylaja (8/5): - Spacious & clean
- Zaza (10/5): -
- Jasmin (8/5): Comfortable and convenient . Great stay - Convenient and good All good
- Sethu (10/5): -
- Abdullah (8/5): - A lot of shops and restaurants nearby, good amenities in room, Windows was small, but the view was perfect
- Fatin (10/5): - Very easy for cooking, nice view, Nothing
- Aswini (8/5): Comfortable stay - Location Overpriced
- sri (10/5): - The room service kak was very friendly n so happy to meet her...I forgot to ask her name...tq so much kak.. The parking...we couldn't park at the parking place n had to squeeze in at open parking...
- achandro (8/5): -
- Law (9/5): - Really enjoyed my stay here! The room was clean and comfortable, and the view was absolutely beautiful. The overall experience was relaxing and pleasant.
- Vu (8/5): Great location and convenience for the shops - The location was great! It was above the plaza so all the food places and shops were within the same location! We decided to stay quite a few nights in the end. The shower was not great, low pressure and not very hot. The places felt dated and needs a refresh.
- Muhamad Helmi (7/5): - Org kg kowt… tak reti guna mc basuh dia lain dr yg ada kat dobi 😃🤭
- James (9/5): Great self contained accommodation choice - This property has everything required for a short or long term stay. Supermarket and restaurants in the same building. Very helpful, pleasant reception staff, thankyou.
- Koe (9/5): -
- Sky (7/5): -
- Daria (10/5): We had a great time, very restful and comfortable - Everything was great
- Augustina (7/5): - All facilities got... Washer and dryer... Fridge👍 We stayed for 2 nights.. they said the second day there was no room service... The rubbish also no one came and cleaned it..
- Sabya (6/5): - Location, Air-conditioning, Facilities, Cleanliness, Free parking, Lights were too dim, poor Internet, although there was a router inside the apartment. Only water you get is the complimentary 4 small bottles. Rest you have to arrange on your own. No tea or coffee sachets.
- Jey (6/5): -
- Erica Khoo (8/5): Room for a family trip in a strategic location! - The reception (Nicole) is friendly, she get in touch with us prior to our check-in so that she can be on standby. Parking is provided for free and the location is strategic and 10 mins drive from Gurney Drive and town centre. The room is located within the mall, therefore, if you are looking to do some grocery or quick bites, it is easy. 3 bed rooms with queen size bed, two toilet with heaters, AC, water heaters, kettle, ironing board, hair dryer, towels are provided. Kitchen facilities complete and bonus is the washing machine and dryer. The TV should have access to a list of Astro channels, but it is not working. If they can provide room disposal slippers, that would be great. No gym facility but there is an ANYTIME fitness right opposite.
- Tan (6/5): -
- Bochra (8/5): Very good -
- Djamel (8/5): Very good - The location, with a bus stop and supermarket at the foot of the hotel, is very convenient. Sheets and towels need to be cleaner.
- Umadevi (8/5): Very good -
- Fadzlan (9/5): Spacious, tidy and neat - The room neat and spacious..near to mall(walking distance), near to hypermarket(4min drive)..the parking share with mall visitor but still manage get an empty parking..value for money.. Need to be more clear about self checkin (some video may help), a bit confusing where to take the key especially when arrive at night..tv no channel (maybe can put smart tv for netflix)..can improve the dishes cause its small not enough 😅..
- Ana (8/5): Very good - Spacious and very convenient due to its location. Everythg was ok except the room was a bit smelly, so I have to buy air freshener.
- Chew (8/5): Very good -
- Koe (8/5): Clean and equipped with all essential amenities - We love the washer and dryer very much. But please be noted that, you need to plan for the time, as the separate dryer may take another an hour above to dry all clothes. -
- Msc (8/5): Very good -
- Fatin (9/5): Superb -
- Ooi (8/5): Satisfying stay -
- Mohd (6/5): Pleasant -
- Yen (8/5): Very good - come with fridge, clothes dryer and washing machine. convenient if travelling with breast feeding baby. Provide cot upon request as well. i think this property been sometime that's why there is quite some mould in the toilet
- Md.agos (8/5): Very good -
- P.murali (9/5): Superb -
- Nafeesa (10/5): Exceptional -
- Mohd (10/5): Exceptional -
- Newbie1144 (7/5): Close to Gurney Plaza and Straits Quay by Grab car - Clean building and hallways. The lady receptionist was really nice. Room was really big and spacious with a big dining table. Washer and dryer worked well. Nice view of the city. Convenient location with a mall in the building and a bus stop just outside. Price of the room per night was more expensive than our booking in Kuala Lumpur. We though Penang being a smaller city would be cheaper. WIFI was really bad in the bedroom and bathroom, no reception at all. The TV has hardly any English speaking channels and most channels were in Malay or were not available. It could definitely be upgraded because it was such an old TV with low resolution. Upgrade to a bigger and better TV with more channels for tourists. Bed was too hard and not comfortable.
- Eric1119 (9/5): Superb -
- Yap (2/5): Very poor n uncomfortable stay. - Location Noisy. Flushing toilet makes a lot of noises. People talking along corridor can be heard n disturbing sleep or rest. Wifi very poor n very slow. Not suitable for watching netfliv or youtube. Pots n pans very worn out n coating clearly coming off.
- Adliza (10/5): Exceptional - All Nothing
- Rain (9/5): Superb -
- Zuhaimi (9/5): Tempat selesa. Service baik will sure repeat when come to penang - Good service. The receptionist lady is very kind and informative. Job well done to her for the friendly and helpful. Thank you madam. Washing machine rosak. Need to immediately replacement
- Zuhaimi (9/5): Overall good and clean place - The receptionist lady is very kind and informative also helpful. Thank you madam Parking ramai orang di mall.. should put parking khas untuk guest
- Rishab (9/5): Superb -
- Norhasnita (10/5): Exceptional -
- Narendren (10/5): Exceptional -
- Cat (8/5): Very good -
- Muhamad (10/5): Exceptional -
- Sarah (9/5): Superb -
- Peter (7/5): Good -
- Ranjani (10/5): Exceptional -
- Ayxxxx (10/5): Excellent comfort stay, nice home away home, clean our laundry before next travel destination - The reception kindly upgraded us to large 1 bed room family apartment with two double beds and sea view. We loved the washing machine and dryer as we had been travellig more than 10 days, washing powder was kindly provided. The kitchen is fully equipped wth pot and pan, we used the microwave but not the stove. This apartment is above Island Shopping centr, although is older shopping centre, small distance 1.2km walk to Viva Local Food heaven, or short Grab drive to The Gurney and Paragon. Opposite the Island Plaza has a satay from a Malay vendor. Easy to get food with lift down from apartment, I recommend Auntie Q restaurant, their roast cracking pork dish is pretty good. Nothing
- 💞mamadiney (8/5): Very good -
- Sudheerkumar (7/5): Good -
- Arumugam (1/5): REGRET - They portrait as if it hotel 4 star graded . Big lie As they don’t even give us coffee nor tea . As well only give us 4 pillow n extra pillow will be charged . Their staff is arrogant 🥵🥵🥵🥵🥵🥵
- Malar (8/5): Very good -
- Azim (7/5): Good -
- Prakash (10/5): Exceptional -
- Mohammed (8/5): Good location really bad wifi - Location Bathroom Shopping mall Staff Very poor WiFi signal.
- Victorchlaw (8/5): Very good -
- Norfarahain (9/5): Superb -
- Mahizah (10/5): Exceptional -
- Peter (8/5): A good experience. No regrets about staying there. - The manager and receptionist were friendly and helpful. Good location. Plenty of shops, cafes and restaurants at Island Plaza. The room was clean with everything I needed for a three week stay. Wi fi was excellent. Washing machine and dryer were very handy. There was a bus stop out front and just a 10 minute ride or 20 minute walk to Gurney Plaza. There was good security as well with many guards around so I always felt safe. Would definitely stay again. The only negative thing I could say is the outdoor furniture around the pool needed to be replaced.
- Paul (10/5): Nice place to stay with family. Direct Access to mall and car park. - Room is clean and well kept. Ambience is good and its equipped with washing machine, dryer, fridge, microwave oven and can do simple cooking. Nothing much.. overall was good.
- Shuk (10/5): Exceptional -
- Thinagaran (8/5): Very good - Overall a pleasant stay , my booking king suite with sea view. At the last minute they upgraded with a family suite and the price was the same. A very big room for 2 pax. I tell you good things first,The room and location are awesome. The bathroom is clean as well. Free parking, big space, AC top notch, washing machines+ drayer very useful they provide detergent also, almost mini home 😁..ok now something that I'm not that happy about, I'm not okay with the sea view. I thought it was closer but the sea was very far away ,my suggestion is don't call it sea view pls. But one thing I'm happy bout this view is you can see the sunrise from your room window. That was cool. 2nd there is dust ! Pls fix it. 3rd the TV channels you provide no use at all. Only local chancels and FM available. Customers from all over the world are recommended to upgrade with multiple channels so that we do not feel that much bored here. That's all. Nothing much to complain about. Very happy and satisfied and value for the money!!! Thanks you guys... It's a peaceful vacation ❤️
- Hafis (10/5): Clean and comfortable room.the swimming pool is closed,children cannot take a bath. -
- Malar (8/5): Very good -
- Sunil (6/5): Pleasant - Ok Wi-Fi was not working, please provide proper WiFi to the room
- Muhamed (6/5): Pleasant -
- Varuna (9/5): Good value for money - Good location. Clean. Spacious. Cold AC Please provide a "do not disturb" sign that we can hang outside if we do not want cleaning staff coming in
- Nurul (10/5): Exceptional -
- Vilashini (10/5): Exceptional -
- Chua (8/5): Very good -
- Ravinderan (1/5): Nor value for the money -
- Cj (7/5): Good -
- Sathis (10/5): Exceptional -
- Chutchawan (9/5): Superb -
- Syawal (10/5): Exceptional -
- Kathir (9/5): Superb -
- Kartinj (9/5): Love it - Clean, cosy, located nearby tourist attraction. Complete kitchen ( i only bring my rice cooker). Has functional washing machine and dryer.Accessible to groceries and we even cooked for breakfast. First floor / ground floor has mercato groceries store. Opposite has village grocer. Walking distance (3minutes) to Man Char Kuetiau (halal), japanese eateries, D tandoor. Memang suka lah tempat ni. Will definitely recommend to others. I worked as veterinarian. So the property walkway smells like a vet clinic. 🤣
Photos
