Hotel Santi

Location: ul. Dominikańska 1, Kraków, pl

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 10:00 AM

Amenities & Facilities

• Guest education on local ecosystems and culture
• Parking
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Family rooms
• Pets allowed
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Tour desk
• Ironing service
• Non-smoking throughout
• Private check-in/check-out
• Shared lounge/TV area
• Shuttle service (additional charge)
• Concierge service
• Outdoor furniture
• Fruits
• Pet bowls
• Pet basket
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Internet access
• Wine release events
• Japanese garden
• Bicycle-friendly property
• Guest education on local ecosystems and culture
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Deluxe Suite

  1 Double Bed OR 2 Twin Beds

  387-sq-foot room with courtyard views

  
  

  Internet - Free WiFi

  Entertainment - LCD television

  Food & Drink - Refrigerator, minibar (fees may apply), electric kettle, and room service

  Sleep - Turndown service and bed sheets

  Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers

  Practical - Safe, desk, and phone; cribs (free) available on request

  Comfort - Daily housekeeping and heating

  Need to Know - No rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Safety deposit box
  • Telephone
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Private bathroom
  • Heating
  • Slippers
  • Electric kettle
  • Daily housekeeping
  • Room service
  • Turndown service
  • Free WiFi
  • No rollaway/extra beds
  • Free cribs/infant beds
  • Bedsheets provided

• Triple Room

  Featuring free toiletries, this triple room includes a private bathroom with a bath or a shower and a hairdryer. The triple room features a mini-bar, a tea and coffee maker, a seating area, a flat-screen TV with cable channels, as well as city views.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Sofa
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Mobile hotspot device
  • Smoke alarm
  • Key access

• Double or Twin Room

  A room featuring a flat-screen TV with satellite channels, a tea and coffee making set and a bathroom with a shower, free toiletries and a hairdryer. It has a city view. Please note that some noise can be heard in the room as it overlooks a street with tram tracks.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Mobile hotspot device
  • Smoke alarm
  • Key access

• Deluxe Double Room

  This double room faces a quiet courtyard. It has a bathroom with a bath or a shower, as well as bathrobes, slippers and free toiletries, as well as a flat-screen TV with satellite channels, a tea and coffee making set, as well as a seating area.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Sofa
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Mobile hotspot device
  • Smoke alarm
  • Key access

• Quadruple Room

  Providing free toiletries, this quadruple room includes a private bathroom with a bath or a shower and a hairdryer. The quadruple room provides a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, a seating area as well as city views.

  Max Occupancy: 5 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Accessible by lift
  • Mobile hotspot device
  • Smoke alarm
  • Key access

Guest Reviews

• Richard (9/5): Hôtel confortable et bien placé mais bruyant la nuit. - L’emplacement proche du Rynek. La qualité des équipements de l’hotel. La réception ouverte h24. L’ascenseur. Le bon petit déjeuner. L’existence d’un parking. Le passage des tramways au raz des fenêtres de notre chambre, jour et nuit.
• Gabriela (10/5): - La struttura era molto pulita, la stanza grande spaziosa. La posizione è fantastica in centro storico. Siamo rimasti davvero contenti.
• Anna (10/5): Nice stay! - Location was excellent! Very good breakfest. Air condition did’t work
• Rudi (10/5): -
• Paul (5/5): -
• Oliva (8/5): - POR FAVOR EL DIA 17/04/26 HCIERON UN CARGO EN LA TARJETA POR LA RESERVA DE 585.82 EL DIA 26/04 RETIENEN UN IMPORTE DE 586.02, POR FAVOR ESTE IMPORTE NO HA SIDO LIBERADO Y ESTA RETENIDO A DIA DE HOY POR FAVOR EL DIA 17/04/26 HCIERON UN CARGO EN LA TARJETA POR LA RESERVA DE 585.82 EL DIA 26/04 RETIENEN UN IMPORTE DE 586.02, POR FAVOR ESTE IMPORTE NO HA SIDO LIBERADO Y ESTA RETENIDO A DIA DE HOY
• Izabela (5/5): Bra hotell men ikke 4 stjerner for meg. - beliggenhet , originale detaljer på hotellet Kjøleskap virket ikke, sofa var litt skitten. Fikk litt gamle tørre bagels til frokost
• Alessandra (8/5): -
• Gerhard (9/5): - Tolle Lage, man kann alles zu Fuß toll erreichen. Frühstück war ganz super, hat keine Wünsche offen gelassen, alles frisch zubereitet!! Hotelbar ist ein wenig in Dornröschen Schlaf....
• Dreveňáková (7/5): - Čistota a lokalita hotela výborná.raňajky tiež výborné Celú noc v izbe hučala klimatizácia alebo nevieme čo to bolo odkiaĺ to šlo ale bolo to dosť hrozné.manžel ani ja sms nemohli kvoli tomu spať.nechápem ako sa toto mohlo/môže stať v 4*hoteli.....
• denis (8/5): -
• john (8/5): -
• Elisabeth (8/5): - Toppenläge, nära till det mesta. Gammalt kloster med valv, breda trappor och stora gemensamma ytor. Vi fick bra rum högst upp och mot innergården, inga störningar alls från gatan utanför. Gott om plats för fyra personer, kändes inte alls trångt. Bra med sittgrupp på rummet. Sköna sängar. Bokar igen om vi kommer tillbaka till Krakow!
• Світлана (9/5): -
• Oleksandr (10/5): -
• Pawel (10/5): recommend - perfect location and an amazing staff
• Magda (10/5): We really enjoyed our stay here-lots of room and it has an elevator! - Location and value
• Soria (7/5): - La ubicación La comodidad de la ropa de cama y almohadas
• Yves (8/5): -
• petekirk (9/5): Schönes Hotel in super Lage - Perfekte Lage, sehr schöne Zimmer. nettes Personal
• Antonio (8/5): - Ubicación
• Jose Ramón (8/5): Ubicación excelente - Ruido aire climatización, no es fácil el control.
• Joanna (7/5): Pobyt spełnił moje oczekiwania, nocowaliśmy w tym hotelu wielokrotnie ze względu na lokalizację - Lokalizacja, możliwość zostawienia samochodu na bezpiecznym parkingu przy hotelu . Pokój na poddaszu , w związku z tym bardzo trzeba było uważać i schylać się przy podejściu do łóżka. Mocno słychać w nocy hałas tramwajów i krzyczących obcokrajowców
• sonja (9/5): - Stanze belle e pulite, staff molto gentile, posizione perfetta Occorrerebbero gli oscuranti alle finestre perché le tende non sono sufficienti ed entra molta luce
• Elaine (10/5): Very enjoyable and in a great location. - Really nice hotel, clean and well decorated. Friendly staff, big room. N/a
• SEVERINO (9/5): - Ubicazione
• 186411Phil (8/5): Great hotel in a great location, but rather noisy - Hotel Santi is in a superb location, only 5 minutes walk from the main square. The hotel is very nicely appointed and our room was very large and comfortable, although we would have liked more pillows (which were not available). There is a good range of options available for breakfast, but most need to be ordered as there is very little room to display the cold buffet. The one problem is that the hotel sits on a busy road next to an all-night tram track, and is not well soundproofed. The owners are clearly aware of this as they provide free earplugs in the room!
• Ronald (10/5): - Äußerst hervorragende zentrale Lage in der historischen Altstadt. Lademöglichkeit für E-Autos vorhanden. Sehr großes Zimmer für 3 erwachsene Personen.
• Anke (10/5): - Sehr charmantes historisches Haus in zentraler Lage mit Parkplatz im Hof. Wir hatten ein schönes großes Dreibettzimmer mit Verbindungstür und Deckenfresken. Gutes Frühstück. Gerne wieder! -
• Thierry (9/5): Super bien placé, très propre, très très correct - Super emplacement, Hotel, très très propre et chambre de grande dimension
• Daria (10/5): -
• David (9/5): Krakow is a tourist city so expect to be exploited - but not at Santi Hotel - The location is outstanding and the reception staff could not be more helpful Not one thing
• Andrew (10/5): -
• omeara (5/5): - Quiet Room had no window.
• Ilaria (10/5): - Posizione ottima, in pieno centro. Camera molto grande e pulita.
• Catherine (10/5): Great location, staff very helpful and rooms spacious. - Location Nothing
• Lisa (5/5): 4* -Unimpressed - The location is central and the room was spacious Wasn't told the church opposite rang it's bell hourly at night so was woken. Ordered a twin and a double but got a twin and a triple and the twin only had a skylight. The hotel bar closes at 8pm. For a 4* the mattresses were pretty poor. There was a disposable razor cover on the bathroom floor which didn't fill me with confidence it had been cleaned.
• Chris and Kathy's Travel (10/5): -
• Deanne (10/5): - Character property right in the heart of the old town Very quiet, helpful staff Nothing
• Ewelina (9/5): -
• brent0nz (10/5): Would stay again. - Would stay again. Spent 4 nights here and it was a lovely experience. Location was excellent for the main square area. The room we had was facing the rear and was very nice. The old features and size just made it for us. Didn’t have the breakfast so cannot comment on the food.
• SUSANA (10/5): Unos días inmejorables y la mejor ubicación posible - Los desayunos nos encantaron, entre la oferta de tostadas, bollería, yogures, ofrecían varios desayunos recién hechos como el desayuno inglés, el polaco, el egipcio, todos buenísimos; además solicitamos un desayuno para llevar y nos prepararon un picnic espectacular. De los mejores desayunos de hotel que hemos probado
• Takeda (10/5): 旧市街に泊まるならおすすめなホテル！ - 旧市街にあって、立地最高！ ホテル自体はアパートをホテルにした感じ。 部屋がとにかく広くて、浴室もとても綺麗だった！ ホテルの入り口を出たらすぐに道路なので、トラムや車に注意！！！ 子供が飛び出したら少し怖いと思った。 また浴室が少し冷えたので、お風呂入っている時寒かった。 フロントが少し暗いけど、ホテルのスタッフは良い人だった。
• 391rickyf (10/5): Krakow trip - Great hotel .staff were very professional and attentive when needed .Breakfast was great and hotel was central to everything
• Eudoxia (10/5): The room was of high aesthetics and beauty -
• Marie (10/5): -
• Marian (10/5): Very - Very good, even my son liked it !
• AlliB23 (6/5): Average hotel - The hotel is a beautiful historic building in an excellent location. There is always someone on reception and the staff we met were friendly. We didn’t eat breakfast so can’t comment. The main issue was our room. We were on the third floor looking out over the main road. Firstly the room was very basic no luxury here. There was not a proper window so we couldn’t let in air or any natural light which I hated! Also there was no full length mirror in our room. The noise from the road outside isn’t the hotels fault but it is just to loud from the people shouting to the trams and cars and this makes it impossible to get a good sleep and a relaxing stay. The cleaning was adequate - they did clean the room everyday but it was a very basic clean no sweeping or if they did it was not done very well. If you do choose to stay here then don’t book a standard room and try and get one which is located at the back of the hotel which will hopefully be quieter. We stayed for four nights here and would not recommend this hotel or stay there again based on our experience.
• Harman (10/5): Loved it! It is priced accordingly - Location is right in old town, triple room was spacious N/A
• Oleksandr (10/5): -
• F1923EJsusanw (10/5): Fantastic Victor - Stayed at the sister hotel to hotel Santi but had to use this hotels reception to book in and any other queries. The hotel clerk working on reception was called VICTOR He was an amazing young man. He was helpful and polite and went above and beyond to help us with our many questions. Thankyou victor Patricia and Susan.
• Skirmantas (10/5): -
• gavin (7/5): Overall good - Location Bit noisy due to traffic and the bar was only open between 2pm and 8pm
• Emily (9/5): Superb hotel - my second visit & would stay again. - Fantastic staff & brilliant breakfast
• Joe (10/5): A very good, comfortable, convenient place to stay, very close to everything. Excellent staff. - Very convenient, perfect location. Staff were very friendly and helpful. Clean tidy and comfortable beds. I had to try hard to find something but there was a slight leak on the glass shower screen when using the shower.
• joanne5678 (10/5): Great hotel - Great hotel great location staff lovely just leave you to come and go as you please but always there if you need anything at any time ! Very traditional hotel very clean with modern bathroom let you leave luggage for as long as you like if you have late flight ! Only thing I would say is if you a light sleeper you can hear the tram outside so maybe request a room at the back of hotel ? We stayed in room 101 it was massive with 2 rooms plenty space and lovely traditional decor ! Tea and coffee in room and a fridge ! I would definitely stay here again location just off main square perfect !
• Andreas (9/5): -
• matthew (8/5): Great weekend away with my two grown up kids we had a twin room with a single room hotel great - Location was great 24 hour front desk great as we got there at 1am and all staff on reception were fab Nice littte bar with good wifi We were first floor at the front Very noisy, Tram and cobbled street But very central
• clare (10/5): Santi hotel review. - The hotel is minutes from the square, it was very clean, the room was huge.. we stayed in a room for 3 people in 3 single beds, lots of room so we could enjoy as a family. There was nothing about this hotel and stay i didnt like.
• Michniewicz (9/5): -
• Ostrowski (8/5): zadowoleni -
• Ian (9/5): Great place to stay in the Old Town - Great location
• Andy (9/5): Very pleasant hotel, non intrusive. Great location for old town and Jewish quarter. - Location Cleanliness Friendly staff Nothing
• Uther (10/5): met all expectations - Room, location, value for money Beds could be more comfortable, but not a major issue.
• Carolina Jimena (10/5): Execelente! - Me gustó todo. Habitación para 3 personas, con 2 habitaciones separadas. Vista a la iglesia y tranvía. Hotel cómodo, decoración estilo palacio con ascensor y personal de recepción amable. Volvería Me gustó todo
• luisella (8/5): -
• karine (7/5): -
• Matthew (8/5): -
• Samantha (10/5): -
• Liudmyla (8/5): -
• Angela (8/5): Fantastic stay - Clean comfortable and great location helpful staff Nothing
• Kim (10/5): It was amazing and beyond expectations! - The hotel was beautiful and clean and the staff were so lovely and attentive. The location is perfect too! I have recommended this hotel to a number of people since returning from my trip and hope to stay there again in the future. Both
• Addolorata (6/5): Cracovia stupenda ! - La posizione Albergo da ristrutturare , bagni e letti datati
• Heinrich Robert (9/5): - Das Hotel ist sehr zentral gelegen und obwohl die Strassenbahn gleich neben dem Hotel durchfährt, war es trotzdem ruhig. Es gibt eine Parkmöglichkeit die abgeschlossen ist. Das Frühstück war sehr gut.
• Kyarne (9/5): Beautiful building and great stay in heart of krakow - Beautiful building and room, great breakfast and staff were so nice. Great value for money Mini fridge wasn’t cold
• Wojciech (10/5): -
• Vladislav (10/5): -
• Matt (9/5): -
• Shelley (10/5): Highly recommend. Walkable to lots of places. - The staff was exceptional. Room was set up so nice with three beds. Breakfast was wonderful and you can’t beat the location. Again can’t say enough about the staff. So friendly and helpful. Nothing
• Rachel (9/5): -
• Loris (9/5): Empfehlenswert - Sehr freundliches Personal, ein leckeres und ansprechend dekoriertes Frühstücksbuffet. Alles war aufgeräumt und sauber, und die über das Hotel organisierten Ausflüge haben einwandfrei funktioniert. Aufgrund der sehr zentralen Lage fuhr das Tram direkt vor unserem Zimmer vorbei, was mich ein paar Mal geweckt hat. Ich denke jedoch nicht, dass sich an diesem Umstand etwas ändern lässt.
• Tetiana (7/5): -
• Anat (10/5): - Everything!!!
• Javier (8/5): -
• Fabian (8/5): - Świetny hotel w doskonałej lokalizacji, wszystko blisko i bardzo wygodnie. Personel niezwykle pomocny i życzliwy, zawsze gotowy do pomocy. Niestety pobyt miał też małe minusy. Pokój był bardzo ciemny, przy małych oknach oświetlenie było niewystarczające. Dodatkowo brak zamka na kartę był niepraktyczny - zamiast tego używany był zwykły klucz z dużym, niewygodnym brylokiem.
• Antonina (9/5): Empfehlenswert - Ausgezeichnete Lage mit einem hoteleigenem Parkplatz innerhalb der Altstadt ( kostenpflichtig- 100zl/Nacht), sehr gutes Frühstück, die Zimmer großzügig und gemütlich. Personal bei Ausflügen behilflich Wie immer zufrieden
• Volodymyr (8/5): -
• Agnieszka (8/5): Polecam i pewnie jeszcze wrócę. - Doskonała lokalizacja hotelu. Klimatyczne przestronne wnętrza. Odległość do przystanków tramwajowych. Bardzo czysty pokój, wygodne łóżka. Profesjonalny personel. Brak podstawowych kanałów telewizyjnych w j. polskim ( jest tylko WP i Nowa), Brak balsamu do ciała (zawsze było małe opakowanie), niezwykle "męski" zapach mydła w płynie.
• Valeria (7/5): -
• Magdalena (9/5): - Duży pokój
• Mykola (10/5): -
• Javier Sanchez Nocea (8/5): Ubicación y desayuno. - La ubicación era perfecta. Muy cerca de la Plaza del Mercado. El desayuno era espectacular, porque te preparan algunos productos en el momento. Algo caro
• Shane (6/5): - Perfect location Far too expensive, only paying for the location
• Alex (7/5): - Very good location and huge room. The decoration and furniture is tired.
• Manuel Arnold (10/5): -
• Eliana (7/5): Soggiorno "ai Santi" - L arredamento la locazione i servizi Poca pulizia , reception poco empatica
• Frau Vogo (9/5): Preiswertes Hotel in Altstadtnähe - Generell sehr freundliches und hilfsbereites Personal; die Rezeption ist 24h besetzt; großzügige Zimmer; bequeme Betten; unser Zimmer hatte ein neues, großes, gut ausgestattetes Badezimmer; unser Zimmer (mit Blick auf den Parkplatz) war sehr ruhig; gutes & reichhaltiges Frühstück; tolle Lage nahe der Altstadt. Die Minibar in unserem Zimmer war bei Ankunft leer. Öffnungszeiten der hoteleigenen Bar nur bis 20 Uhr.
• Oleh (1/5): - The hotel charges money from my bank card for services it does not provide.
• Oleh (1/5): - The hotel charges money from my bank card for services it does not provide.
• Anna (5/5): Ottima posizione - Ottima posizione. Si percepisce che la struttura è storica e bella.La nostra stanza era molto spaziosa. Ho apprezzato molto le antiche stufe con mattonelle di ceramica lasciate come arredamento e le porte con maniglie molto particolari, una finestra gigante, molto belle anche le volte del corridoio d'ingresso, il resto del hotel non l'ho visto ma dava la sensazione di storico..... Piacevole il parquet nella stanza e anche il riscaldamento era perfetto. Accogliente anche il kit per le bevande calde , acqua e kit di prodotti per il bagno presenti nella stanza. Il personale molto cordiale, gentile e disponibile ci ha aiutato nel capire i mezzi pubblici da prendere. Abbiamo apprezzato tantissimo la possibilità di poter lasciare i bagagli nella hall dopo il check out per ritirarli in serata. Personalmente non ho aprezzato l'arredamento dei comodini, letto e specchiera che pur essendo essenzi non mi piaceva con elementi antichi della struttura.Pur essendo in 3 avevamo a disposizione un asciugamano per la faccia. Gli asciugamani erano sicuramente puliti ma qualcuno era proprio macchiato. Le lenzuola erano ok. La cassetta dell' acqua del wc si riempiva troppo lentamente, forse i pulsanti si bloccavano e facevano scorrere l'acqua nel wc e non si riempiva la cassetta. I cuscini delle sedute delle poltrone e divano erano macchiate, non erano invitanti a sedere. Per essere un hotel 4 stelle si paga troppo, praticamente si paga la posizione.

Photos