The Alana Surabaya
Location: Jl. Ketintang Baru I No. 10 - 12, Surabaya, id
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Indulge in Luxury at The Alana Surabaya
Convenient Location: Situated just minutes away from popular attractions like Suroboyo Carnival Night Market and Al-Akbar Mosque, our hotel offers easy access to the best of Surabaya.
Relaxation and Comfort: Unwind in our indoor pool or treat yourself to a rejuvenating massage at our 24-hour front desk. Our air-conditioned rooms with modern amenities ensure a comfortable stay.
Culinary Delights: Enjoy a variety of cuisines at our three dining venues - from local delicacies at Orzya Coffee Shop to sweet treats at Cinnamon Cake Shop, we have something for every palate.
Experience luxury and convenience at The Alana Surabaya - book your stay now for a memorable getaway!
Important Information
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Offsite parking discounted rates available
- Clubhouse
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Terrace
- Lift / Elevator
- Safety deposit box
- Fax/photocopying
- Sauna
- Massage services
- Private check-in/check-out
- Concierge service
- Coffee Shop on site
- Personal trainer
- Staff adhere to local safety protocols
- Fire extinguishers
- 24-hour security
- Front desk (limited hours)
- Free wired internet
- Access to nearby indoor pool
- Self parking (surcharge)
- Free pool cabanas
- Offsite parking discounted rates available
- Beach yoga on site
- Fitness facilities (surcharge)
- Internet access
- Concerts/live shows
- Clubhouse
- Reception hall
- Japanese garden
- Swimming nearby
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Double Room
Offering free toiletries, this double room includes a private bathroom with a bath or a shower, a hairdryer and slippers. The spacious air-conditioned double room offers a flat-screen TV with satellite channels, a mini-bar, a seating area, a safe deposit box as well as city views. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Sofa
- Electric kettle
- Dining table
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Shower cap
- Key card access
-
Club Room
Providing free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room provides a flat-screen TV with satellite channels, a mini-bar, a seating area, a safe deposit box as well as city views. The unit offers 1 bed.
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Sofa
- Electric kettle
- Clothes rack
- Toilet paper
- Books, DVDs, or music for children
- Sofa bed
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Shower cap
- Key card access
-
Deluxe Twin Room
The 32-squaremetre room is fitted with free mini-bar, free WiFi, and a flat-screen satellite TV. It has carpeted floor and a seating area. The private bathroom includes a hairdryer, free toiletries and shower.
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Shower cap
- Key card access
-
Family Room
Featuring free toiletries, this family room includes a private bathroom with a bath or a shower, a hairdryer and slippers. The spacious air-conditioned family room features a flat-screen TV with satellite channels, a mini-bar, a seating area, a safe deposit box as well as city views. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Sofa
- Electric kettle
- Dining table
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Shower cap
- Key card access
-
Premier Double Room
The 30-squaremetre room is fitted with air conditioning, free mini-bar, free Wifi and a flat-screen satellite TV. It has wooden flooring and a seating area. The private bathroom includes a hairdryer, free toiletries and shower. Additional facilities include 2 bottles of mineral water replenished daily.
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Clothes rack
- Toilet paper
- Books, DVDs, or music for children
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Shower cap
- Key card access
-
Deluxe Double Room
The 32-squaremetre room is fitted with free mini-bar, free WiFi, and a flat-screen satellite TV. It has carpeted floor and a seating area. The private bathroom includes a hairdryer, free toiletries and shower.
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Sofa
- Electric kettle
- Clothes rack
- Toilet paper
- Books, DVDs, or music for children
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Shower cap
- Key card access
-
Suite
Located on the nonsmoking floor, this spacious air-conditioned suite is fitted with carpeted floors, free mini-bar, flat-screen cable TV and seating area. The private bathroom includes a hairdryer, free toiletries, bathtub and shower. It comes with a large living area and dining area.
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Sofa
- Dining area
- Electric kettle
- Dining table
- Clothes rack
- Toilet paper
- Books, DVDs, or music for children
- Sofa bed
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Shower cap
- Key card access
-
Premier Twin Room
The 30-squaremetre room is fitted with air conditioning, free mini-bar, free Wifi and a flat-screen satellite TV. It has wooden flooring and a seating area. The private bathroom includes a hairdryer, free toiletries and shower. Additional facilities include 2 bottles of mineral water replenished daily.
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Sofa
- Electric kettle
- Clothes rack
- Toilet paper
- Books, DVDs, or music for children
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Shower cap
- Key card access
Guest Reviews
- Endang Setiawan (8/5): -
- Marta (8/5): - Nice clean and spacious room with a good view of the panorama of the city. The breakfast was delicious. The plug near the water heater needs to be fixed
- JFrans (8/5): -
- Morrissy (8/5): Staff great rooms were good. I would stay again. - The accommodation was a great location for access to work and close to mall and not far from city centre. Staff were very helpful epeciallyHaqi the restaurant manager who helpped me be stay as I have a latex allergy and the kitchen was wearing latex gloves and not food handling gloves. Breakfast was always waiting for me Prices of Beer
- Dimas (8/5): -
- NURITA (9/5): pleasant stay - all good
- HUI HSIEN (8/5): -
- Sára (9/5): -
- Ryu (8/5): Very good -
- Agus (8/5): Very good -
- Rully (8/5): Very good -
- Pianindya (7/5): Good -
- Neglasari (8/5): Very good -
- Cheetoz (9/5): EXCELLENT - All is PERFECT except it's far from downtown.
- Paul (9/5): Superb -
- Irvan (9/5): Superb -
- Faryar (8/5): Comfortable, well located, excellent value - Excellent location, warung Kolega across the road is one of the best in Bali, clean, comfortable and good value for money
- Imam (8/5): Very good -
- Nyoto (9/5): I had good experience staying here. IMO best thing of it is not too close to mosque, so less noise. - The top shower head dripping cold water.
- Michael (4/5): The Alana hotel has good attentive staff and its location is convenient. The pool and gym were exce. - The gym and pool were great. The room was poorly maintained with several broken features. The meals were poor .
- Cecilie (3/5): Poor - This is a smoking hotel meaning that the hotel stinks. Most of our clothes smelled after leaving.
- Bernadeta (8/5): Very good -
- Bernadeta (8/5): Very good - They really do good in avoiding the use of plastic. Great!! Breakfast is okay, not outstanding but okay The sleepers in the room are way too thin.. And the kettle in my room is somewhat leaking and it wont stop boiling although the water is boiled.
- David (7/5): Good -
- David (8/5): Very good - location is near some convenience stores pool was very cold
- Florentin (9/5): Superb -
- Arjianti (9/5): Nice experience - The properties is good for sevices, cleanlines, and also the variant of breakfast. The spacious of rooms are also very comfortable The hotel location is a bit far from our destination venue
- Hanita (8/5): Very good -
- William (9/5): Superb - This is a business/ corporate hotel but it had a great pool and good gym facilities. The bed was really pig and comfy and everyone at the hotel was helpful Bit boring but to be expected from a business hotel.
- Dato (8/5): Very good -
- Muhammad (10/5): As expected. - The room is big and clean. The bed is comfy. The gym and pool is great. The security is friendly and always with a big smile to greet you. All is well.
- Nur (8/5): a convenient, simple, yet warm stay.;) - The breakfast was excellent!! like 5 stars hotel, The staff were polite and helpful. There was not plastic in the dustbin in my room.
- Hilda (10/5): It was a good experience, the place is clean, staff are nice and breakfast was excellent - The breakfast has varieties of food and the staff are very nice Spa wasn’t working at the time of my stay
- Pudjianto (10/5): Exceptional -
- I (9/5): Superb -
- Angelina (9/5): Superb -
- Andri (10/5): Exceptional -
- Puji (10/5): Exceptional -
- Paulus (8/5): Very good -
- Muhamad (10/5): Exceptional - Everything is good.... Room good, food good, very clean hotel.
- George (1/5): Don’t stay here - Nothing Nothing …swimming pool was a unbelievable bad Hotel was warn and old , smelled and very noisey
- Rakhmad (10/5): Exceptional -
- Dahliana (8/5): Very good -
- Narayanan (8/5): Very good -
- Joerg (7/5): OK - Hotel is conveniently located. Room is clean and quiet. Water dispenser at each floor. no plastic waste. price is not reflecting the standard, too high for my taste. Breakfast substandard. Not really deliciously cooked too. staff didn't ask for payment at check in. caused trouble and delay at checkout, as I left already and my friend was stranded unable to pay in cash.
- Glennmarron (8/5): Very good - The hotel has water dispensers everywhere, so I can have hot or cold water anytime. And the front desk straight away gave me 2 access cards, I don't have to request them again like in other hotels
- Andreas (8/5): Very good -
- Andreas (8/5): Very good -
- Annkim (8/5): Very good -
- Puguh (9/5): Superb -
- Tane (10/5): Perfect - Location
- Agustinus (9/5): Superb -
- Mahendratama (8/5): Very good -
- Han (8/5): Very good -
- Mr (9/5): Superb -
- Yong (8/5): Very good -
- Dachni (8/5): Very good -
- deddy_dex35 (8/5): Good hotel and affordable - Nice hotel the room was clean, spacious room , good service and friendly staff, got the special hospitality by GM, perfect. Good and silent location . The resto was not spacious but its ok many varians of the breakfast’s menu , this hotel have sauna and indoor pool also.
- Ade (8/5): Very good -
- Mohammad (9/5): Superb -
- Agustinus (9/5): Over all was good - The room and the gym There is no enough chair in the lobby sometime we have to standing for quite sometime while waiting for the pick up
- Rama (10/5): Exceptional - Food is good Cleanliness need to upgrade
- Agus (9/5): Nice - Location, comfort the air conditioner in my room was too cold and the wind was too strong even though it was set to minimum
- Dewi (9/5): comfort place for relaxing - Location is perfect and facilities inside the room nail
- Ang (7/5): Generally a pleasant Hotel to stay! Breakfast were included was not informed to me! - Staff are generally polite and courteous.. Staffs work diligently and helpful.. The room service "kitchen food" that I ordered dies not met my family members expectation. Wxpensive and not nice to eat! We atay at Novetel Surabaya before, their food taste well ... Especially the Cupuchino coffee (not hot and served in a tiny cup). The fry egg is too cooked- (egg yolk over cooked and hardened) Fried rice too hard and dry!
- Maitimu (8/5): Very good -
- Dwi (8/5): Very good -
- Dwi (9/5): Superb -
- Angelina (9/5): Superb -
- Satrio (10/5): Comfort and enjoyable - Room Quality n Cleaneless
- Rakhmad (9/5): Superb -
- Gihon (7/5): Good -
- Fadhliy (8/5): Very good -
- Nikodemus (7/5): Good - Before the stay, everything is okay. Hotel staff help to confirm the change of check in and out period due to personal reason. Room is quite big, and location is near my family's home. There is some issue when my mother in law visited hotel, she ask for my name but it is not helpful, they staff instead give reasons i/o just apologize. Another issue on the day of checkout, when having breakfast, hotel staff mentioned that the room number is not on the record. Why the record is not update from the reservations to restaurant. It is not professional..
- Handaryani (8/5): Very good -
- Yanuarti (8/5): 👍🏽 to all staffs. they are friendly and efficient. - Nice and clean room with friendly staffs. The breakfast is amazing with it’s traditional meals and beverages. the hallways outside the rooms need some renovations. The hotel can be very crowded with families with small children during the weekend.
- Jaymeta (8/5): Very good -
- Feeranda (8/5): Very good -
- Oliver (8/5): Very good - Restaurant food not very good.
- Hanafia (8/5): Very good -
- Anonymous (8/5): Very good -
- Linda (8/5): Very good -
- Linda (8/5): Very good -
- Leonardus (9/5): Superb -
- Sienny (8/5): Nice - Staff quick respon n kindness 👏🏼 and food special croisants the best Need water bottle in the room for compliment no refill water 😁
- Herwinda (8/5): Value for money - The hotel is worth for stay with family and value for money. The room is always clean and comfy. The breakfast is delish. love it..
- Mirah (7/5): Good -
- bsoetjipto (8/5): Small and quiet hotel - Alana is small hotel not too far from downtown of Surabaya. The restaurant for breakfast was also small that could be packed with guests at times. When I had breakfast for two mornings in a row, I had sufficient options, but the taste was mediocre at best. My bedroom at 15th floor was compact, yet the amenities functioned well except the air condition that took time to cool off the room. We chose this hotel because it was close to our event locations. The services were basically okay throughout our stay.
- Ninik (9/5): Superb -
- Hamid (8/5): Very good -
- Didit (9/5): I has a great night at Alana Surabaya - The facility is great Nothing
- Tjahjadi (10/5): Exceptional -
- Admaja (8/5): Very good -
- Jafar (8/5): Very good - .
- Mei (9/5): Superb -
- Zhen (8/5): Very good - Breakfast and lunch choices are good and the excellent value for money.
- Ineta (8/5): Very good -
- Brunocatellani (9/5): Superb - Convenient hotel near the airport . Good breakfast. Friendly staff Good value. Sanitary installations somewhat dated
- San-marié (9/5): Very pleasant stay - Lovely view from the room over the city. The staff was very friendly and helpful. The rooms were clean and comfortable. The complimentary slippers was a nice touch. The hotel is eco-friendly and try to safe water. The breakfast was quite average.
- Anonymous (9/5): Superb -
Photos
