Hotel Casa el Moro
Location: Avenida Javier Rojo Gomez, Puerto Morelos, mx
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Luxurious Accommodation
Hotel El Moro, nestled in Puerto Morelos just steps away from Playa Puerto Morelos, offers a luxurious stay with an outdoor pool, free parking, and a beautiful garden. The rooms are elegantly designed with modern amenities including air conditioning, flat-screen TVs, and private balconies in some.
Convenient Services
This 3-star hotel provides guests with free WiFi, a helpful concierge service, and a tour desk to assist in exploring the area. Wake up to a delicious continental breakfast before heading out to enjoy activities like cycling in the vibrant surroundings of Puerto Morelos.
Prime Location
Conveniently located just 29 km from Cancun Underwater Museum, Hotel El Moro is also close to ADO International Bus Station and Playa del Carmen Maritime Terminal. With a paid airport shuttle service, getting to Cancún International Airport, which is only 25 km away, is a breeze. Book your stay now for a memorable experience at Hotel El Moro.
Important Information
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Policies
Check-in: 03:00 PM - 11:30 PM
Check-out: 11:30 AM
Amenities & Facilities
- Offsite parking discounted rates available
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Terrace
- Family rooms
- Pets allowed
- BBQ facilities
- Safety deposit box
- Tour desk
- Ironing service
- Private check-in/check-out
- Shuttle service (additional charge)
- Concierge service
- Public Bath
- Outdoor furniture
- Shallow end
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- Process in place to check health of guests
- Access to health care professionals
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Mobile app for room service
- Television in common areas
- Front desk (limited hours)
- Free wired internet
- Snorkeling on site
- Self parking (surcharge)
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Offsite parking discounted rates available
- Internet access
- Housekeeping on request
- Art gallery on site
- Pool waterfall
- Exercise/lap pool
- Japanese garden
- Fishing nearby
- Swimming nearby
- Beach toys
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Double Room
This air-conditioned double room is consisted of of a flat-screen TV with streaming services, a private bathroom as well as an outdoor dining area. The unit has 2 beds.
Max Occupancy: 3 (2 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Refrigerator
- Fan
- Toilet
- Private bathroom
- Wardrobe or closet
- Cleaning products
- Outdoor dining area
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Sofa bed
- Pool towels
- Shallow end
- Trash cans
- Shampoo
- Body soap
- Socket near the bed
- Smoke alarm
- Key access
- Single-room air conditioning for guest accommodation
-
Family Suite
This suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. Boasting a balcony with city views, this suite also features air conditioning and a flat-screen TV with streaming services. The unit has 4 beds.
Max Occupancy: 5 (5 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Hair dryer
- Refrigerator
- Fan
- Toilet
- Private bathroom
- Wardrobe or closet
- Cleaning products
- Coffee machine
- Outdoor dining area
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Sofa bed
- Pool towels
- Shallow end
- Trash cans
- Shampoo
- Body soap
- Socket near the bed
- Smoke alarm
- Key access
- Single-room air conditioning for guest accommodation
-
Luxury Double Room, 1 Bedroom
2 King Beds OR 1 Double Sofa Bed
Balcony/patio with partial ocean views
Internet - Free WiFi
Entertainment - 45-inch flat-screen TV with cable channels
Food & Drink - Kitchenette with refrigerator, microwave, cookware/dishware, and coffee/tea maker
Sleep - A down duvet and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Laptop workspace, single sofa bed, and safe
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 5 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Wardrobe or closet
- Sofa bed
- Daily housekeeping
- Ceiling fan
- Access via exterior corridors
- Free WiFi
- Down comforter
- Balcony or patio
- No cribs (infant beds)
- Bedsheets provided
- Laptop-friendly workspace
- Paper towels
-
Standard Room
1 Double Bed
Balcony/patio with garden views
Internet - Free WiFi
Entertainment - 45-inch flat-screen TV with cable channels
Food & Drink - Kitchenette with microwave, cookware/dishware, coffee/tea maker, and paper towels
Sleep - A down duvet and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Safe and wardrobe or closet
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Kitchenette
- Microwave
- Private bathroom
- Wardrobe or closet
- Daily housekeeping
- Ceiling fan
- Free WiFi
- Down comforter
- Balcony or patio
- No cribs (infant beds)
- Bedsheets provided
- Paper towels
-
Basic Single Room
1 Double Bed and 1 Twin Sofa Bed
Balcony/patio with courtyard views
Internet - Free WiFi
Entertainment - 45-inch flat-screen TV with cable channels
Food & Drink - Minibar (fees may apply)
Sleep - A down duvet and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Safe, single sofa bed, and wardrobe or closet
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Private bathroom
- Wardrobe or closet
- Sofa bed
- Daily housekeeping
- Ceiling fan
- Free WiFi
- Down comforter
- Balcony or patio
- No cribs (infant beds)
- Bedsheets provided
-
Junior Studio Suite
1 Double Bed and 1 Twin Sofa Bed
Balcony/patio with pool views
Internet - Free WiFi
Entertainment - 45-inch flat-screen TV with cable channels
Food & Drink - Mini-fridge and minibar (fees may apply)
Sleep - A down duvet and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Laptop workspace, single sofa bed, and safe
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Desk
- Private bathroom
- Wardrobe or closet
- Sofa bed
- Daily housekeeping
- Ceiling fan
- Access via exterior corridors
- Free WiFi
- Down comforter
- Balcony or patio
- No cribs (infant beds)
- Bedsheets provided
- Laptop-friendly workspace
-
Double Room
This air-conditioned double room includes a flat-screen TV with cable channels, a private bathroom as well as an outdoor dining area. The unit offers 2 beds.
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Fan
- Toilet
- Private bathroom
- Sofa
- Wardrobe or closet
- Cleaning products
- Linen
- Outdoor dining area
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Sofa bed
- Pool towels
- Shallow end
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
- Key access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
-
Deluxe Double Room
This air-conditioned double room is consisted of of a flat-screen TV with streaming services, a private bathroom as well as an outdoor dining area. The unit has 2 beds.
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Seating Area
- Fan
- Toilet
- Private bathroom
- Sofa
- Wardrobe or closet
- Cleaning products
- Linen
- Outdoor dining area
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Sofa bed
- Pool towels
- Shallow end
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
- Key access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
-
Junior Suite
The air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite provides a flat-screen TV with streaming services, a seating area, a wardrobe, a safe deposit box as well as garden views. The unit offers 1 bed and 1 futon.
Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Sofa
- Wardrobe or closet
- Cleaning products
- Linen
- Outdoor furniture
- Outdoor dining area
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Sofa bed
- Pool towels
- Shallow end
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
- Key access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
-
Family Room with Balcony
Providing free toiletries, this family room includes a private bathroom with a shower and a hairdryer. The well-fitted kitchen features a refrigerator, kitchenware and a microwave. The spacious air-conditioned family room provides a flat-screen TV with streaming services, a mini-bar, a tea and coffee maker, a seating area as well as garden views. The unit offers 3 beds.
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Seating Area
- Fan
- Toilet
- Microwave
- Private bathroom
- Kitchen
- Sofa
- Dining area
- Wardrobe or closet
- Cleaning products
- Coffee machine
- Linen
- Dining table
- Outdoor dining area
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Sofa bed
- Pool towels
- Shallow end
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
- Key access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
-
Deluxe Room
Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. In the kitchen, guests will find a refrigerator, kitchenware and a microwave. The spacious double room offers air conditioning, a mini-bar, a tea and coffee maker, a seating area, as well as a flat-screen TV with cable channels. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Microwave
- Private bathroom
- Kitchen
- Wardrobe or closet
- Cleaning products
- Coffee machine
- Linen
- Dining table
- Outdoor dining area
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Pool towels
- Shallow end
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Socket near the bed
- Smoke alarm
- Fire extinguisher
- Key access
- Carbon monoxide detector
- Single-room air conditioning for guest accommodation
Guest Reviews
- Dhai (10/5): -
- Stephanee (2/5): -
- Peter (9/5): -
- Sandy (7/5): - L’emplacement et le petit déjeuner
- Emilio (10/5): - The friendly staff and the location
- Jo-Anne (7/5): Great location. Lovely setting. - Loved the location. Lots of restaurants close by. Free parking. The breakfast was included. Having a fridge was great. The room, bed and pillows were comfortable. There were outlets beside the bed for the CPAP machines. Drinking water was supplied.. The shower stall could use a major cleaning. The sliding door was difficult to open and close. There was mould in the track. If a hair dryer is important bring your own. They may have one to borrow but good luck. It was never available.
- Jose (8/5): -
- Eugénie (8/5): - L'emplacement est idéal, en plein centre de Puerto Morelos avec pleins de restos autour et proche de la plage.Le petit déjeuner est bon. Bien placé à seulement 30min de l'aéroport de Cancun Le lit d'appoint sur un canapé et ce lit pas déplier et pas fait à l'arrivée
- Phyllis (9/5): Enjoying the water and seafood in Puerto Moreles - We liked staying in Puerto Moreles. The location of Casa el Moro was great. Very near the beach and restaurants. We liked that they had parking also. We were able to book a snorkel tour out by the reef. There was nothing that I didn't like.
- Jérôme (7/5): - Super petit déj. Personnel du petit déj. extra. Emplacement parfait Un peu vieillot
- teogros (6/5): Passare oltre - La cortesia del personale e la facile raggiungibilità La camera era quasi fatiscente: il bagno sporco, gli asciugamani vecchi, logori e sporchi, la cabina doccia rotta, l'acqua appena tiepida, niente phon. In camera neanche una bottiglietta d'acqua. La colazione impresentabile, siamo usciti al bar accanto perché davvero non c'era niente.
- Serge (8/5): -
- Simon (8/5): -
- Georg (8/5): - Schönes etwas altmodisches Hotel, das ein wenig in die Jahre gekommen ist, aber liebevoll gepflegt wird.
- Simon (8/5): -
- John (8/5): Had a great time staying here. Restaurants all around and close to the beach. What’s not to love ? - Location, staff, size were all good Breakfast needs variety and it was somewhat noisy at night with all the music playing right below us
- Leigh (9/5): -
- Robert (8/5): Bon rapport qualité prix - Hôtel sympathique , bien situé et confortable. Joli jardin avec une petite piscine , typiquement mexicain. Personnel souriant à la réception.
- Leigh (8/5): -
- Carmen (10/5): - I had a room on the 3rd floor very private Met some wonderful travelers there!
- Leigh (7/5): -
- Lucie (9/5): Séjour très agréable - La propreté, la gentillesse du personnel, la situation et le fait que ça reste un petit hôtel Rien
- Margaret (8/5): A most enjoyable stay and good value for money - Good size room, quiet, convenient location Friendly helpful staff The smell of drains in the bathroom put us off having a shower
- Lucy (7/5): Nice little place - Very central location next to a lovely restaurant. Staff were very pleasant. Breakfast wasn't included, Booking.com had wrong information. We had to press for the broken sofa bed to be fixed. The staff were nice but not very proactive.
- Dickson (7/5): We really enjoyed our time here . - Pros are a great location close to the beach and right on top of several restaraunts. We had a big family room at the front of the hotel with a balcony over the street so it was noisy at night, lots of music but we didnt mind as it was nice to listen to music. We did use our ear plugs though. Beds comfortable and water hot.Its a great little town Breakfast was poor with only sliced white bread, yoghurt and coffee which was a shame because the courtyard was nice and with a little more effort breakfast could be too. The staff seemed quite disengaged with the customer experience, it was like no one was really looking after the hotel
- Sophie (7/5): - Bon emplacement, pas très loin de l'aéroport de Cancun, et proche de la plage. Puerto Morelos est un village très agréable. Censé être inclus dans notre réservation, le petit-déjeuner n'était en fait plus assuré depuis plusieurs mois. Nous avions réservé 1 chambre pour 3 personnes mais la 3e n'a pas été prise en compte (lit pas prêt, pas de draps ni de serviette). Néanmoins le personnel a été réactif.
- Arthur (7/5): -
- Thomas (7/5): - Great location, Good size rooms Slightly dated and tired rooms, bug screens had loads of holes.
- philippe (8/5): - Emplacement parfait . Accueil professionnel Nous avions un petit-déjeuner inclus mais l'hôtel n'assure plus cette prestation ( nous aurions aimé être prévenus ) L'entretien de la piscine laisse à désirer... Pas d'eau chaude
- Dhai (8/5): Nice, cute and convenient hotel. - Atmosphere Breakfast had no protein.
- Toni (8/5): Location … cute boutique hotel - The staff were amazing. The room was nice. Continental breakfast was adequate. Location cannot be beat. Any issues that arose were handled quickly snd competently. WiFi wasn’t the best. You could not work from there.
- Bridget (3/5): Disappointing - Location..pet friendly No free breakfast. No breakfast at all. No hot water. Hard bed.
- Björn (4/5): Sehr enttäuschend! - Es wurde kein Frühstück angeboten, obwohl es in der Buchung als inkludiert ausgewiesen war! Es gab keine Ersatzleistung hierzu. Weiters wurde für 3 Personen gebucht und es war nur ein Doppelbett bezogen und nur Handtücher für zwei. Weiters war das Zimmer eine Moskitohölle!
- catherine kelsch (7/5): - Emplacement dans une rue animée, à 100 m des plages . Possibilité de petit déjeuner ( non proposé par l hôtel) juste de l autre côté de la rue. Pas d eau chaude . La salle de douche mériterait une rénovation.
- Terry (8/5): Pleasant environment, great location, will return - Location, lovely garden No coffee maker, hard to operate tv
- Katharina (7/5): -
- Gerald (9/5): Great location - Location , staff , pool, room charm Our mattress needed replaced, should be a coffee maker in all rooms as breakfast is no longer an option
- fabio (5/5): Vorrei ma non posso - Buona posizione, personale disponibile Colazione inclusa e pagata ma in realtà non disponibile da almeno 2 mesi. Nessuna alternativa, nessun rimborso. Senza colazione non lo avrei mai prenotato. Booking non contattabile. Da allora ho abbandonato booking. Per il resto piscina non utilizzabile (in stato di abbandono), porta bagno che non si chiude, acqua calda non sempre disponibile, struttura trasandata e un po' sporca.
- Slava (8/5): - Charming colonial-style architecture and decor, lush green courtyard, comfortable beds with fresh cotton linens, excellent location close to the brach, the pier, many restaurants and the supermarket. No breakfast (contrary to the listing at the time of booking), minimal kitchen supplies, water pressure issues, staff does not speak English, some ants in the bathroom, street noise in the evening (our room was on the side facing the street, so this may not be an issue for other units)
- Bernice (7/5): -
- Paloma (4/5): - La ubicación. Está a una calle de la playa y en la calle más animada del pueblo. La habitación es muy amplia Mi reserva incluía desayuno y al llegar me dijeron que ya no daban ese servicio, que pusiera una reclamación en Booking. Lo peor es que me dijeron que hacia como unos cinco meses que no lo servían y diez días antes había mandado un mensaje al establecimiento preguntando por el horario del desayuno y me lo dieron, no tiene ningún sentido, la chica de recepción no me dio ninguna explicación, solo decía que lo sentía
- Romain (8/5): - Hôtel très bien placé, proche de l aeroport de Cancun, au centre de Puerto Morelos et à 2 pas de la plage. Nous avions pris et payé une chambre avec petit déjeuner...et l' hôtel ne sert plus de petit déjeuner...dommage
- Anne (6/5): Cute place but not worth the price. - The grounds and decor were nice. The room was okay but the bed was small. The locks on the doors do not feel secure. The website said breakfast was included but no breakfast was offered. The staff said “we no longer serve breakfast”. The 6 inch black centipede in the bathroom was very disconcerting.
- Margot (9/5): Gutes Leistungsverhältnis mitten in Puerto Moreles - Die Lage mitten im Ort war toll und die Unterkunft entsprach soweit unseren Erwartungen. Schöner low key, authentischer Vibe herrscht in Puerto Moreles und in diesem Unterkunft, was uns sehr gefiel. Schade, dass das bei unserer Buchung inkludierte Frühstück während unseres Aufenthaltes nocht abgeboten werden konnte.
- pierre (7/5): -
- Caterina (6/5): Posizione perfetta per una vacanza di mare! - La posizione è perfetta per andare al mare ed è molto vicina a dei buoni ristorantini. Nel giardino interno c'era un bellissimo animaletto (un coati)! Sfortunatamente per dei problemi nella struttura la colazione in realtà non c'era, eccezion fatta per del caffè. La piscina non sembrava avere il ricircolo attivo, ma non lo so di per certo: il tempo purtroppo non era bello quindi forse era per quello? La stanza al secondo piano è difficile da raggiungere se si hanno problemi di deambulazione (non c'è ascensore bensì una scala a chiocciola esterna). L'acqua calda sembra non esserci perché la pressione è molto bassa: attendendo però arriva!
- Joris (9/5): Fijn verblijf - Leuk, klein hotel, midden in het dorp. Vriendelijk personeel. Alles was gewoon in orde.
- Anita (10/5): Fantastic - Fantastic location, quiet, and safe. I booked a room with a large bed and a sofa, but upon arrival at the hotel, it turned out that this option wasn't suitable. We were given a new room, but unfortunately, there was no water in the bathroom, so we were given another room. The staff was always there to help us. The only drawback was the cancellation of breakfast, for which we were charged by Booking.com. The rooms are large, spacious, and very comfortable. There's air conditioning and a ceiling fan. There's a large bathroom and a small walk-in closet. Each room has access to the garden by the pool (ground floor) or a large, covered terrace (first floor). You can book an airport transfer here. I definitely recommend it! The reception staff's poor English is a minor issue, but you can communicate :)
- Mélanie (8/5): -
- natacha (9/5): - Très bon emplacement Un peu bruyant, et le 5 lit pas confortable.
- Nataliia (10/5): - Розташування дуже сподобалося, до моря 4 хвилини пішки, поруч з центром, але тихо. На вулиці гарні ресторани.
- Serge (9/5): - Emplacement au cœur du centre, chambre spacieuse, avec coffre et coin cuisine, literie très confortable. Personnel très sympathique et attentionné. Booking n'avait pas mis à jour les informations de l'hôtelier et indiquait que le petit déjeuner était inclus. Ce qui n'est pas le cas car l'hôtel ne sert plus de petit déjeuner depuis un certain temps.
- Anita (9/5): - Fantastic location, quiet, and safe. I booked a room with a large bed and a sofa, but upon arrival at the hotel, it turned out that this option wasn't suitable. We were given a new room, but unfortunately, there was no water in the bathroom, so we were given another room. The staff was always there to help us. The only drawback was the cancellation of breakfast, for which we were charged by Booking.com. The rooms are large, spacious, and very comfortable. There's air conditioning and a ceiling fan. There's a large bathroom and a small walk-in closet. Each room has access to the garden by the pool (ground floor) or a large, covered terrace (first floor). You can book an airport transfer here. I definitely recommend it! The reception staff's poor English is a minor issue, but you can communicate :)
- Gerald (10/5): Loved this place - It has old charm, lots of greenery, had everything we needed for our stay. Staff were wonderful, very helpful and responded to any questions with a smile. Location couldn't be better. There is a lovely pool that we used often for cooling off. Would not hesitate coming back here. Have no complaints at all, if you want a setting thats clinical, then a newly built condo would be better suited.
- June (9/5): -
- Flavia (5/5): - La posizione La pulizia del water, e la mancanza di colazione anche se inclusa nella prenotazione
- Nathalie (4/5): -
- Charlotte (8/5): Mooi ingericht hotel op toplocatie - Het is een sfeervol hotel, de kamer was erg gezellig ingericht (in ons geval met koelkast), leuk balkon waar je prima kon zitten - plus dat je dan ook nog kan passeren, en de locatie is top. Eigenlijk parallel aan het strand met 1 straat ertussen. Veel restaurants/winkeltjes links en rechts, aan de achterkant konden we parkeren en ook na uitchecken de auto nog even laten staan (laagseizoen). Wij hebben dit als laatste nacht geboekt: het voelt nog dorps aan, en laatste souvenirs kopen moet hier lukken! We hadden geboekt (een dag tevoren) inclusief ontbijt, maar dat bleek al een maand niet meer geserveerd te worden. Veel gelegenheden in de buurt, dus dat komt wel goed, maar die registratie/administratie was kennelijk niet helemaal in orde.
- ludwig (6/5): -
- Peter Michael (5/5): Ärgerlich - kein Verständnis für Rückforderung eines bezahlten und nicht angebotenen Frühstücks. - Lage und Zimmer mit Frühstück lt. Angebot über Booking.com gebucht. Vom Hotel wurde kein Frühstück angeboten und auch keine Refundierung. Storno war nicht mehr möglich :-(
- Vanessa (8/5): -
- samn820 (2/5): Bedbugs think twice about booking this former favorite hotel - Dearest Casa El Morrow It's not because of the absolutely lovely front desk ladies and reduced staff that is working hard to keep the place clean It is certainly not about the proximity to the beach, It's not because of the pillows that have yet to be changed in the five years we have come to this hotel. It's not because the new management has stopped breakfast which over the last year had deteriorated badly even though on each of the websites for this hotel still to this day claim to include. It's not because of the three minutes of hot water each day. It's not because of the mattresses being older than the pillows It is about my wife in tears for three days, not being able to sleep blaming mosquito bites, causing itching and the grossest welts I have seen in a very long time,when the reality is the bedbug infestation in two of the rooms. Refer to the pictures I've supplied. It's about the black mold on some of the curtains and has been wiped from the walls in the bathroom, but not remediated it's about the weird cough that I started having since arriving at your hotel which seems to have magically gone away since we left. One day, our paths may cross again, but in the meantime, please for health reasons be very, very careful about this hotel.
- Laenen (10/5): - Warm (lauw) water in de douche duurt héél lang.
- A9950BYheatherk (8/5): Breakfast no longer included - We liked Casa El Moro but was definitely disappointed to get an email 4 days before arriving that breakfast was no longer included with the stay. It was a big part of my reason for booking with them. Charged the same price with less amenities. I asked for compensation but no reply.
- Nadine (6/5): - Gute Lage zu günstigem Preis, für eine Nacht in Ordnung Geruch der Wäsche, Frühstück - erst wurde uns gesagt, es sei trotz Buchung keins dabei. Am nächsten Morgen fragten wir nochmal, es gab Kaffee und Tost zur Selbstbedienung.
- Patrik en Nancy (7/5): Nancy - Is gezellig en goed gelegen .ruime kamers Harde matras. Koud water om te douchen en geen ontbijt mogelijk ondanks geboekt met ontbijt Van de 4l lampen brande er 1
- Silsamar (5/5): Soggiorno deludente - La struttura è abbastanza carina, ma ha bisogno di una migliore manutenzione. Ottima posizione, a pochi passi dalla piazza principale e dalla spiaggia, con molti ristoranti nella zona. Nella nostra camera c'era un cattivo odore. La doccia non aveva acqua calda e pochissima pressione. Asciugacapelli, ferro ed asse da stiro, menzionati nella descrizione dei servizi non erano disponibili. La TV non funzionava. Abbiamo prenotato una camera con colazione inclusa. L'orario della colazione ci è stato confermato a partire dalle 7:30, però al mattino la ragazza alla reception ci ha detto che la colazione non era disponibile.
- Charlene Marie (3/5): - I booked Casa el Moro, because I had been there ggor 4 or 5 days before, and I loved the great breakfast! The information Still says breakfast included, and the provided bread and water this time! Ok, it was toast and te. But Not a breakfast. Very disappointed. And, I got blue paint on my hand, from the fresh paint on the railing..no sign attached. The staff was great, Overall, Not a good experience.
- Paola (3/5): Il soggiorno era descritto con colazione inclusa ma non c'era e questo dice tutto - La posizione Servizio poiché non c è stato
- john (7/5): - Wifi,ac, location and beauty of hotel. No breakfast, inconsistent hot water and inconsistent housekeeping.
- Dirk (8/5): - Comfy room / friendly staff / location
- Giuseppe (6/5): -
- Alessio (8/5): -
- Pamela (6/5): -
- Gabriele (7/5): -
- Somvang (8/5): Stop ideal en arrivant de l’aéroport avant de reprendre le voyage . - Pour éviter Cancun c’est ideal. Pratique pour repartir sur pour l’Est (Valladolid / Chichen Itza / Holbox) et le Dudu (PDC, Tulum, Bacalar) La piscine n’est pas opérationnelle.
- Claudio (8/5): -
- CATALINA (9/5): Una buena experiencia - La atención del personal, las instalaciones y el desayuno fabulosos Todo perfecto
- averam (8/5): Hotel sencillo, muy cerca de la playa y de buenos restaurantes - Ubicación y desayuno muy buenos La piscina no estaba muy limpia y habia que subir uno mismo las escaleras con las maletas.
- DORMOY (8/5): - Typique dans l’ambiance mexicaine et proche de la plage à proximité des restaurants
- Cdric37 (8/5): Très bien situé, mais chambre vieillotte - Très bien situé Petit déjeuner excellent, avec un personnel de cuisine très agréable Très peu de place de parking Chambres vieillissantes au confort sommaire (rapport qualité / prix pas terrible)
- Blanca (8/5): - Un lugar muy agradable
- Esperanza (7/5): - Ubicado muy cerca del centro. El desayuno incluye tostadas, yogurt, zumo, café, fruta y huevos a elección. Podría haber estado más limpio. La piscina estaba llena de hojas, no apetecía el baño.
- K V BHANU (8/5): A Quaint sea-side villa located in a local market place. - The property was a quaint old villa by the sea. It had lots of plants and a big Banyan tree near the open dinning hall. The beds were comfortable. The ac was adequate. The toilet was clean. It was quite. Except for some music outdoors. The staff was nice. The breakfast was acceptable.Overall a nice hotel. The location was the best part. There were many shops and restaurents nearby. Also a reliable taxi stand, super market and an ATM near by. It was a nice place to bargain for ethenic stuff. It was functional but not a star hotel. It was more like a bed and break. The staff hardly knew English. The fan was painful slow and there was virtually no hot water.
- Sarah (8/5): -
- Maria Del Mar (10/5): - Esta muy bien situado, tiene una piscina súper bien cuidada y limpia y las habitaciones son amplias, la única queja que doy es que el aire acondicionado es antiguo y hace mucho ruido para dormir con el si hace calor, por lo demás todo muy bien.
- Marie pierre (8/5): -
- Filippo (7/5): Ottima posizione di casa messicana - Ottima posizione, buona la colazione fatta al momento, casa caratteristica messicana con frigorifero e cassaforte. la pulizia lasciava a desiderare.
- Isabelle (8/5): -
- Islandchicmx (8/5): Very good -
- Tassi (7/5): Good - The staff were super friendly, and the location is great. It is close to the square and near so many good restaurants and the beach. I did like their swimming pool in the back too. The room is also quite spacious. Many hangers for your clothes as well. The pillows were very uncomfortable and not sure if the floor was really clean, because it was dark red and blue.
- Tassi (7/5): Good -
- Rebecca (9/5): Superb - This is an authentic Mexican feeling place to stay. Perfect location for walking to all nearby sites. Hotel was clean and comfortable. Each time we left or came back we were spoken to by staff at the front desk. Free breakfast was very good. Pool was good. This was our second time staying. The only place we will stay when visiting this area. Construction going on nearby. However not the hotels fault.
- Gary (8/5): Four nights in Puerto Morelos. - Great location. Decent breakfast. Loud music from restaurant next door, although we were aware of this before booking.
- Kerri (10/5): Exceptional -
- Ellen (8/5): Great location, great price - Great place close to the beach. The rooms were really spacious for my family of 5, giving us enough room to spread out! The added kitchen and dining area was nice too. Super close to the beach, malecon and chedraui grocery store. The pool is really nice for cooling off. The breakfast is good but near the end of our stay we were sick of it. Lots of scuba dive shops a walk away
- Susan (10/5): Exceptional - I almost hesitate to share this special spot in PM. I'm a solo female traveler who was welcomed into the Casa El Moro family. Everyone is charming, kind and helpful -- even to this American who struggles with Spanish. There were few others American guests, and very little English heard; refreshing and welcome. I feel like this is a true taste of Mex, from the simple complimentary breakfasts to the charmingly decorated rooms. I upgraded to a 3rd floor jr suite for just a few dollars. Extraordinary! This isn't for you if you need new towels every day, high pressure showers...this is like home in the middle of Mexico's best kept secret. We
- William (10/5): Exceptional -
- Vanderputten (9/5): A small, clean, and well maintained hotel in Centro Puerto Morelos. - It is a very friendly, clean, well maintained middle small hotel located right in the center of Puerto Morelos. The personnel was friendly and efficient. A remote controller for the TV was missing. We were immediately relocated to another room.
- Veronique (8/5): Very good - Everything as expected😀
Photos
