City Express by Marriott Tijuana Insurgentes

Location: Boulevard Insurgentes, 5950, Tijuana, mx

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 01:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Non-smoking throughout
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Hand sanitizer in guest room and key areas
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• Process in place to check health of guests
• Mobile app for room service
• Front desk (limited hours)
• Free wired internet
• Self parking (surcharge)
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Reception hall

Rooms Available

• Room, 2 Double Beds

  2 Double Beds

  226-sq-foot room with city views

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - 32-inch LCD TV with cable channels

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, towels, and a hair dryer (on request)

  Practical - Iron/ironing board, desk, and phone

  Comfort - Air conditioning and daily housekeeping

  Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs

  Non-Smoking

  Room is accessed via exterior corridors

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Desk
  • Private bathroom
  • Daily housekeeping
  • Access via exterior corridors
  • Free WiFi
  • Bedsheets provided
  • Electrical adapters/chargers
  • LED light bulbs
  • Energy-saving switches

• Queen Room

  The double room provides air conditioning, as well as a private bathroom featuring a hairdryer. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Toilet paper
  • Cots
  • Shampoo
  • Body soap

• Queen Room with Two Queen Beds

  The double room provides air conditioning, as well as a private bathroom featuring a hairdryer. This double room offers a TV. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Toilet paper
  • Cots
  • Shampoo
  • Body soap

• Superior Queen Room with Sofa Bed

  The double room provides air conditioning and a mini-bar, as well as a private bathroom featuring a hairdryer. This double room features a tea and coffee maker and a TV. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Toilet paper
  • Sofa bed
  • Cots
  • Shampoo
  • Body soap

Guest Reviews

• Suzette (10/5): -
• Rene (9/5): - La.ubicacion Todo bien
• MARIA ELENA (10/5): - La ubicación, la tranquilidad y la privacidad. Que hubiese habido una pasta dental pequeña en el sanitario
• Kiung (8/5): -
• Psic. Josué Silva Bastidas (7/5): Experiencia entre regular y bien - La ubicación es muy buena, tiene un buen estacionamiento y esta vigilado, el desayuno esta muy bien y variado. Tienen poco personal, mucho tiempo en hacer check in, cuartos realmente pequeños, el asiento del inodoro era pequeño y bastante incómodo son detalles pero que cuentan
• Veronica Mon (7/5): - TODO OK TODO OK
• Armando Israel (9/5): -
• Alexis (10/5): - Peaceful
• Alejandra Berenice Perez Caro (2/5): PESIMO SERVICIO AL CLIENTE, RECEPCIÓNISTA PE N DE JO - Lo.unico bueno que tiene ese lugar es el estacionamiento. El recepcionista no sabia NADA mas de 35 min para darnos llave, nos quiso cobrar 3 veces nos mando a un piso abandonado, camas incómodas y todos los muebles empolvados toallas sucias, asqueroso.
• KARLA LIRA MACIAS (1/5): pesima - Nada Mala atencion, me cobraron una tarifa y luego sin notificacion me hicieron otro cargo, las sabanas manchadas, habia fuga de agua en el baño, no habia servicios de taxi, atencion sin servicio.
• José luis (10/5): Excelente - La atención
• Carina (10/5): -
• PINELA (9/5): -
• Tomas (1/5): - nothing They could not answer the phone, they charged me and I did not even stay there
• CANDELARIO (8/5): -
• maria angelica (7/5): normal - el personal es amable, sus habitaciones muy bien que habia muchos hombres y yo casi sola de mujer y no pude tomar mis desayunos gratis era demasiada gente
• segovia (8/5): aceptable - bueno no habia kleenex,shampoo en mi habitacion,lo solicite al front desk y ni asi lo entregaron
• Oscar Leobardo (8/5): -
• PINELA (10/5): -
• Joel (10/5): -
• Jorge Alberto (9/5): - Todo Todo bien
• Veronica (10/5): - Todo perfecto
• Gregorio (10/5): -
• Rosalinda (1/5): -
• J. Alonso (9/5): -
• Hector Mauricio (8/5): -
• Francisco (9/5): - Breakfast Apple maps sent me to the wrong place
• Jessica (10/5): - Recepcionista were rude and had lack of communication, checked in at 3:00c room were available not until after 4:00 pm. Bad customer service by receptionist/front desk
• Carlos Alberto (10/5): -
• Bryan (10/5): -
• Jose (10/5): comodo y limpio - muy bueno americano me parecio bien todo
• Mayra (10/5): Agusto - Si excelente gracias espero volver pronto Todo muy súper bien
• Mayra (10/5): Agusto - Todo muy bien Todo estuvo excelente
• Rafael (9/5): -
• Guest (6/5): Todos los servicio muy bien excepto las limpieza de las toallas y sábanas están muy percudidas! - Muy bien Las sábanas y toallas están muy percudidas, podrían dar ese servicio con más limpieza, es mi recomendación !!
• Rafael (10/5): - El personal muy amable Que no tenían pan cakes en el desayuno
• Asgeir (7/5): -
• Bryan (10/5): Excellent Location and Clean Rooms - Great breakfast, convenient location- right across from macroplaza to which it’s connected by a footbridge only a block away! Nice staff and very clean room.
• Liliana (6/5): bien - El servicio de desayuno estaba agradable. tenia lo basico para un desayuno y opciones para cambiar cada dia. NO me gusto que se selecciona una habitación donde se supone hay un sofacama para una tercera persona, y ese sofacama es indormible, asi es que, si van a ofrecer esto como una cama opción de cama adicional, por lo menos que sea cómodo para la persona que lo va a utilizar. Al final ni nos cambiaron la habitación, Así es que el sofacama es solo para utilizar como sofá, porque al abrirlo queda un hueco en la mitad, que no creo que ninguna persona lo tolere toda una noche. Desde el comienzo se mencionó que éramos tres las personas y todos los días debimos pedir las toallas de la tercera persona.
• Isidro (7/5): - Bueno Lo que me gusto fue la atención que me dieron y lo rápido que se resolvió la problemática La llegada se me dió mi habitación pero tenía un olor raro, me cambiaron al tercer piso y a las tres horas el aire acondicionado dejo de funcionar afortunadamente lo volvieron a resolver y me cambiaron al sexto piso en donde ya no había ningún problema y gracias
• Naomi (9/5): -
• Jose (8/5): - It takes up a little more clean.
• Ilse (4/5): - Room was clean but one of the bedsheets was stained. On the info the hotel offers transportation but when I called I was told it wasn’t available to check later and then I called again a few days before my reservation and was told the van broke down again. Phone in the room wouldn’t connect to the front desk and tv wouldn’t connect to streaming apps I had to call through my phone to be able to get ahold of someone in the front desk for them to tell me the tv is not compatible with streaming apps even though the tv remote had easy access buttons to those apps. Ac in the room the lid that covered the temperature lights was broken so I had a bright green light shinning all day and night.
• Alejandro (8/5): - Very good location
• Karen (9/5): - El desayuno está muy rico todo personal muy amable y los cuartos muy bien todo
• Robert (9/5): -
• Anits (10/5): -
• Marcelo (8/5): - Clean room
• Kenia (10/5): -
• Lizbeth (10/5): Great stay - Great Safe
• Juan P (10/5): - Nice place to stay
• Cristal (8/5): - Customer service the girl was very nice
• Oscar Manuel (4/5): Not cleam - This time the room was very dirty. The chair, blinds, walls, and the bathroom had so much hair that we had to move rooms, but it's okay if I clean it and collect the dirt. Translate a conversation Feedba
• Shayuri (10/5): Excelente estadía - Todo estuvo genial, desde limpieza, atención y comodidad. Al principio no encontraban mi reservación, pero se solucionó rápido.
• Juan (8/5): -
• Elizabeth (10/5): - My stay was
• Angeles (9/5): - ESTABA BUENO JUSTO EN CALIDAD Y PRECIO UNA DE LAS HABITACIONES NO SERVIA EL A/C
• Beatriz (1/5): Unhappy - Nothing The air conditioner did not work. Breakfast was not good. Front desk staff was not welcoming at all.
• Heriberto (7/5): Good enough for the price - Location is good close by shopping centers Cleanliness of the room could have been better
• Cristian (7/5): -
• Salaiz (9/5): Comfortable and quiet, clean rooms - Very clean and comfortable Satisfied with everything
• Jacqueline (10/5): Fun - Complimentary breakfast was a major plus for us. But also that there's a shopping center across the street in case anything else was needed.
• Dulce (10/5): - Nice and safe
• Florita (10/5): - We love it
• Carmen (6/5): - The service is very limited. We were 4 in our group. Two adults and two kids. There were only two towels, we try service. My husband had to go to the front desk to ask them. The breakfast was gone by 9am. The place location worked well for us Thanks
• Roch (6/5): - Average
• JUANB68 (7/5): POR NEGOCIOS - ESTACIONAMIENTo MUY VIEJO SE VE
• Ohanna (6/5): - It was near shopping centers and restaurants. Things I didn’t like was that the a/c did not work in our room and front desk workers were not very welcoming.
• Francisco (10/5): -
• Francisco (10/5): -
• Garcia75 (8/5): Lugar agradable - Ubicación Sin comentarios
• Abigail (8/5): - el control de temperatura del aire acondicionado
• Laura (10/5): - I had a wonderful experience at this hotel. The staff was incredibly friendly and attentive from check-in to check-out. The room was nice and clean, spacious, and very comfortable. Great location, close to everything we needed. Highly recommend and would definitely stay again.
• Yolanda Ines (10/5): Me hospedo regularmente y siempre todo muy bien - Tranquilidad, limpieza El agua no estaba caliente
• Jose (10/5): - Good service!!
• Araceli (10/5): - Family friendly and great service. Location is very convenient and close to everything.
• Annette (10/5): 1 night stay in TJ - Great location and easy access. Near chevron stadium
• Efrain (10/5): - Good
• Francisco (10/5): - Todo muy cercas Macro Plaza enfrente Walmart, La Flor de Cafe Consulado Americano 10 min , Aereopuerto 12 min restaurants muy cercas Desayuno que force el Hotel bueno Seguridad muy buena Recomiendado v
• Francisco (10/5): - Muy buena estancia cercas de Macroplaza y restaurants
• Nohemy (10/5): - Very clean and friendly workers.
• Iván (10/5): Exceptional -
• Mariely (10/5): Exceptional -
• Arianna (10/5): - Very professional, quick and precise in the service
• claudia (8/5): - Nice and courtesy
• Brianna (2/5): - Very dirty rooms. Our bathroom was disgustingly dirty. Carpet was horrendous. Walls too.
• Celia (8/5): Very good -
• Mark (7/5): Good - The breakfast was fine, i see locals rate it as excellent, nice to be able to grab a coffee in the evening. There is a Mall across from the hotel a lot of restaurants withing walking distance (not all in the mall). It is not in the center of Tijuana but that is a short taxi ride or drive, There is a park also within walking distance. No Pool but there is a small gym. The WIFI got a bit slow occasionally in the evening
• Flor (8/5): - N/a
• Ana (10/5): - Really nice and clean service
• Gones (10/5): Exceptional -
• Nalli (10/5): - Our stay was short and sweet! Great place to stay!
• briana (2/5): Mold - MOLD IN ROOM 517 could not sleep due to respiratory problems due to the mold in the carpet
• Roberto (4/5): - - Property has roaches. Staff informed us they fumigate once a month for roaches. - AC did not work for entire stay.
• Bossit (6/5): - Was okay. They don’t vacuum the room or mop the washrooms unless you ask after checking in and seeing the room is dirty. Even after asking for them to vacuum the room, I still found long female hair on the floor and I am a man with very short hair. I stayed by myself for three nights.
• Sitlali (10/5): - Traveled With Two Children And Its Very Kid Friendly Only Stayed A Night But An Amazing stay I would Stay here again
• Angel (6/5): Pleasant -
• Diana (10/5): Exceptional -
• Oscar Manuel (10/5): Nive place to staying - The front desk lady Was so unfriendly. I ask something and she was not responding
• Martinez (6/5): Towels are stained and old - They need to do a deep clean and buy new towels.

Photos