Hampton Inn & Suites Albany at Albany Mall

Name: Hampton Inn & Suites Albany at Albany Mall
Address: 2628 Dawson Road, Albany, us

Location: 2628 Dawson Road, Albany, us

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Convenient Location
Located just 4 miles from the city centre and opposite the Albany Mall, the Hampton Inn and Suites offers easy access to shopping and attractions in Albany.

Comfortable Accommodations
Guests can enjoy amenities such as free Wi-Fi, flat-screen cable TV, work desk, and complimentary continental breakfast, ensuring a comfortable stay in all rooms.

On-Site Facilities
With an outdoor pool, fitness centre, launderette, and snack shop, guests have everything they need for a convenient and enjoyable stay at the Albany Hampton Inn and Suites.

Book your stay at the Albany Hampton Inn and Suites at Albany Mall for a relaxing and convenient experience in Albany.

Important Information

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Wheelchair accessible
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
First aid kit available
Contactless check-in/check-out
Guest room sealed after cleaning
Physical distancing in dining areas
Face masks for guests available
Front desk (limited hours)
Express check-in
Free wired internet
Access to nearby outdoor pool
Offsite parking discounted rates available
Fitness facilities (surcharge)
Internet access
Secured parking
Swimming nearby

Rooms Available

King Room - Hearing Access/Non-Smoking

This double room offers a tea and coffee maker and a TV. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Radio
- Refrigerator
- Microwave
- Video
- Alarm clock
King Studio Suite with Whirlpool

This studio provides a spa bath. This studio features a tea and coffee maker, a seating area and a flat-screen TV. The unit offers 2 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Radio
- Refrigerator
- Seating Area
- Microwave
- Video
- Alarm clock
- Sofa bed
Suite, 2 Queen Beds, Non Smoking

2 Queen Beds
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 39-inch flat-screen TV with cable channels and pay movies
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, designer toiletries, and a bathtub or shower with a rainfall showerhead
Practical - Free local calls, single sofa bed, and desk; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Need to Know - Toothbrush and toothpaste not available
Non-Smoking

Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Alarm clock
- Sofa bed
- Daily housekeeping
- Free Local calls
- Designer toiletries
- Separate sitting area
- High-speed internet access
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
King Studio Suite - Non-Smoking

This studio features a microwave, refrigerator, and coffee-making facilities.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Radio
- Refrigerator
- Seating Area
- Microwave
- Video
- Alarm clock
- Sofa bed
Suite, 1 King Bed, Non Smoking

1 King Bed
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 39-inch flat-screen TV with cable channels and pay movies
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, designer toiletries, and a bathtub or shower with a rainfall showerhead
Practical - Free local calls, single sofa bed, and desk; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Need to Know - Toothbrush and toothpaste not available
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Alarm clock
- Sofa bed
- Daily housekeeping
- Free Local calls
- Designer toiletries
- Separate sitting area
- High-speed internet access
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Room, 1 King Bed, Accessible

1 King Bed
Internet - Free WiFi and wired internet access
Entertainment - 39-inch flat-screen TV with cable channels and pay movies
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, designer toiletries, and a bathtub or shower with a rainfall showerhead
Practical - Desk, safe, and iron/ironing board; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Need to Know - Toothbrush and toothpaste not available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Alarm clock
- Daily housekeeping
- Free Local calls
- Designer toiletries
- High-speed internet access
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Room, 2 Queen Beds, Accessible, Non Smoking

2 Queen Beds
Internet - Free WiFi and wired internet access
Entertainment - 39-inch flat-screen TV with cable channels and pay movies
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, designer toiletries, and a bathtub or shower with a rainfall showerhead
Practical - Desk, safe, and iron/ironing board; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Need to Know - Toothbrush and toothpaste not available
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Alarm clock
- Daily housekeeping
- Free Local calls
- Designer toiletries
- High-speed internet access
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Studio Suite, 1 King Bed

1 King Bed
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 39-inch flat-screen TV with cable channels and pay movies
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, designer toiletries, and a bathtub or shower with a rainfall showerhead
Practical - Free local calls, single sofa bed, and desk; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Need to Know - Toothbrush and toothpaste not available
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Alarm clock
- Sofa bed
- Daily housekeeping
- Free Local calls
- Designer toiletries
- Separate sitting area
- High-speed internet access
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Studio, Accessible, Non Smoking

2 Queen Beds
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 39-inch flat-screen TV with cable channels and pay movies
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, designer toiletries, and a bathtub or shower with a rainfall showerhead
Practical - Free local calls, single sofa bed, and desk; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Need to Know - Toothbrush and toothpaste not available
Non-Smoking

Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Alarm clock
- Sofa bed
- Daily housekeeping
- Free Local calls
- Designer toiletries
- Separate sitting area
- High-speed internet access
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Studio, 1 King Bed, Accessible, Non Smoking

1 King Bed
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 39-inch flat-screen TV with cable channels and pay movies
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, designer toiletries, and a bathtub or shower with a rainfall showerhead
Practical - Free local calls, single sofa bed, and desk; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Need to Know - Toothbrush and toothpaste not available
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Alarm clock
- Sofa bed
- Daily housekeeping
- Free Local calls
- Designer toiletries
- Separate sitting area
- High-speed internet access
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Studio, 1 King Bed, Accessible, Non Smoking

1 King Bed
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 39-inch flat-screen TV with cable channels and pay movies
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, designer toiletries, and a bathtub or shower with a rainfall showerhead
Practical - Free local calls, single sofa bed, and desk; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Need to Know - Toothbrush and toothpaste not available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Alarm clock
- Sofa bed
- Daily housekeeping
- Free Local calls
- Designer toiletries
- Separate sitting area
- High-speed internet access
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Room, 2 Queen Beds, Accessible, Non Smoking

2 Queen Beds
Internet - Free WiFi and wired internet access
Entertainment - 39-inch flat-screen TV with cable channels and pay movies
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, designer toiletries, and a bathtub or shower with a rainfall showerhead
Practical - Desk, safe, and iron/ironing board; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Need to Know - Toothbrush and toothpaste not available
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Alarm clock
- Daily housekeeping
- Free Local calls
- Designer toiletries
- High-speed internet access
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Studio, Accessible, Non Smoking

2 Queen Beds
Layout - Separate sitting area
Internet - Free WiFi and wired internet access
Entertainment - 39-inch flat-screen TV with cable channels and pay movies
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, designer toiletries, and a bathtub or shower with a rainfall showerhead
Practical - Free local calls, single sofa bed, and desk; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Need to Know - Toothbrush and toothpaste not available
Non-Smoking

Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Alarm clock
- Sofa bed
- Daily housekeeping
- Free Local calls
- Designer toiletries
- Separate sitting area
- High-speed internet access
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Room, 1 King Bed, Accessible

1 King Bed
Internet - Free WiFi and wired internet access
Entertainment - 39-inch flat-screen TV with cable channels and pay movies
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, designer toiletries, and a bathtub or shower with a rainfall showerhead
Practical - Desk, safe, and iron/ironing board; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Need to Know - Toothbrush and toothpaste not available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Alarm clock
- Daily housekeeping
- Free Local calls
- Designer toiletries
- High-speed internet access
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Room, 1 King Bed

1 King Bed
Internet - Free WiFi and wired internet access
Entertainment - 39-inch flat-screen TV with cable channels and pay movies
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - Bed sheets
Bathroom - Private bathroom, designer toiletries, and a bathtub or shower with a rainfall showerhead
Practical - Desk, safe, and iron/ironing board; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Need to Know - Toothbrush and toothpaste not available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Alarm clock
- Daily housekeeping
- Free Local calls
- Designer toiletries
- High-speed internet access
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Closed captioned TV
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
King Studio Suite with Sofa Bed - Hearing Access/Non-Smoking

This studio features a tea and coffee maker, a seating area and a flat-screen TV. The unit offers 2 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Radio
- Refrigerator
- Seating Area
- Microwave
- Video
- Alarm clock
- Sofa bed
King Room with King Bed - Non-Smoking

This room features a microwave, refrigerator, and coffee-making facilities.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Radio
- Refrigerator
- Microwave
- Video
- Alarm clock
Room with Two Queen Beds - Non-Smoking

This room features a microwave, refrigerator, and coffee-making facilities.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Radio
- Refrigerator
- Microwave
- Video
- Alarm clock
King Room - Mobility Access/Non-Smoking

This double room features a tea and coffee maker and a TV. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Radio
- Refrigerator
- Microwave
- Video
- Alarm clock

Guest Reviews

Shirlee (8/5): -
Bury (8/5): Quiet - The staff was very good very friendly
Allen (10/5): - Very clean Need more TV channels
LaTavia (10/5): I loved it - It was so clean N/A
Deborah (8/5): -
Myles (7/5): - I liked the service and the cleanliness of the room. I didn't like that the shower head couldn't be turned off in room 505.
Christina (10/5): - I loved the breakfast, the rooms were so clean and comfortable. Location was fantastic. The staff was very helpful and had wonderful attitude.
Angela (10/5): Mesha was awesome went above and beyond to meet our needs - Great N/A
Rosalind H (10/5): -
Joy (9/5): -
Lurae (10/5): - Cleanliness and staff Na
Ivelis (10/5): - Very clean and friendly staff. Location was perfect there is absolutely everything walking distance. Pool was dirty
Ron (9/5): -
LaCangy (10/5): I had a very comfortable stay. - It was clean and quiet. Check in was easy. No complaints.
Kamisha (10/5): -
Mary (8/5): - Location The water wasn't as hot as I think it could have been
Dale Marie (10/5): Excellent breakfast and friendly staff is part of the experience. - It had a wonderful breakfast bar with very good food. The decor in the dining room as well as other areas of the hotel was excellent — modern and interesting. The staff was friendly and helpful. There is nothing to dislike about this hotel. It is well maintained.
Rhonda (10/5): -
George (6/5): Disappointing - Hampton Inn. This property did not live up to our expectations for Hampton Inns. Facility is worn in need of update. Staff was not as attentive as usual for H I. Breakfast was sub par. Late getting out. Reflected poor management.
Gerald (9/5): -
Deborah (8/5): Good - Breakfast
Shanaya (10/5): -
Brittany (8/5): -
Tiffany (10/5): -
icen (5/5): -
Odella (10/5): - I like the design of the breakfast area. It was very inviting. The breakfast was delicious. The pillows were way too soft, they need to be upgraded to firm pillows. The hotel overall was very clean.
William (6/5): - The breakfast was the highlight of the day. Most of the front desk personnel were great. The rooms cleanliness was marginal at best. Dirty carpet and bathroom needed cleaning. The first room given to me had plaster and baseboard loosely on the floor. I was offered another room. I promise you l will not bother your hotel chain in the future. Dr. Hogans
Debra (10/5): - Great hotel and wonderful staff
Kimyanna (10/5): - Nice property and helpful staff.
R6334KKmikem (2/5): Bed Bugs - My experience with the hotel was terrible. The Room had bed bugs, my worst fear when traveling and management shrugged it off. All management offered in compensation was 20K bonus points. Contacted Hilton guest assistance twice to resolve the issue but the Hampton Inn & Suites Albany At Albany Mall hotel has not responded either time. Poor customer service and will not go back.
Charles (10/5): Exceptional -
N4007JEdinaa (2/5): Avoid this property — unprofessional management - I had a very disappointing experience with the management team at this hotel. I spoke with Nisha Patel and Assistant General Manager Thomas Bond on multiple occasions while trying to make several reservations. Both were consistently rude and unprofessional. If you're traveling to the area for business, I strongly recommend staying at the Hilton Garden Inn instead. Their staff is far more accommodating, and they’re wrapping up room renovations, making it an all-around better choice.
Kenneth (10/5): - nice
Petrina (10/5): - Great clean stay!
dawnrZ7545PE (2/5): Cooperate could care less - Needed a hotel with a pool and asked in advance if they had one, I knew I was going to have to wait at the hotel and wanted to at least have a pool to use , I couldn’t believe it when I saw it! A cess pool, disgusting!! Why didn’t they tell me when I specifically asked?
Robert (10/5): Very enjoyable stay! - Very clean! Staff was very courteous! Breakfast was awesome!
Monica (8/5): - I will stay here again
Shakeela (10/5): Exceptional -
Mccreary (10/5): Exceptional - Breakfast was really good room nice and clean staff nice and friendly I really enjoyed my stay everything was great
Benjamin (4/5): - The guy at the front desk totally messed up my reservation. There was another party with my last name. He gave me their room. 2 hours later they walked in because they gave them keys to the same room. Then made it seem like my fault. Not happy with this place.
Kellie (8/5): Very good - The beds are extremely uncomfortable. Pillows are the down like pillows. Very soft. Had to use 3 of them to equal to a decent pillow.
Albert (8/5): This is our favorite hotel to stay at! :) - The staff were great! They were friendly and very welcoming! The location is close to a lot of places and shopping centers as well. The hotel is clean as well. Our tvs remote didn’t work very well but it wasn’t anything to not like at this location!
Shawn (6/5): The beds were comfortable but the room and bathroom could have been much cleaner - That it had other business close to it The front desk staff wasn’t that friendly, and the bathroom really wasn’t clean
Stephen (8/5): Very good -
Jackie (10/5): Everything was on point - I love where the hotel was at fast food restaurants close by and I would stay there again Nothing
Fred (9/5): Superb -
Tishkeisha (10/5): - Love it. Staff is amazing!
Cody (10/5): - Clean property with nice staff
Benton (10/5): Exceptional - Everything. Our bathroom tub was a little dirty. The toilets were to low to the ground.
Cassandra (10/5): Great stay. - Breakfast was wonderful everything fresh. The cook was very friendly and inviting. N A
Charles (8/5): I have stayed here before not on the 5th floor. The rom and the entire floor had a noticeable odor. - Location The bed were low to the floor.
Duane (8/5): - Very limited television station options, computers in lobby weren't working properly. Otherwise, we had a positive experience. Would recommend.
Ngoua (8/5): Very good -
Danielle (10/5): Exceptional -
Daniel (10/5): Exceptional -
Dennis (10/5): Exceptional -
Amber (6/5): Pleasant -
myah934 (2/5): Worst hotel ever - Literally the worse management ! Very rude and unprofessional. And the rooms are filthy. Book at your own risk! Worst experience I’ve ever had at an hotel so disappointing to be under the Hilton name!!!!!!!!!!!!!!!!!!!!!!!!! Pool isn’t even clean
jeramy (10/5): - We stayed here when we evacuated our town due to a hurricane. We were very happy with our stay. The room was very clean and spacious. The staff was very friendly.
Angela (8/5): A decent stay, would possibly stay again. - Good location, friendly staff, comfortable room. Stains on the wall, rusty bathroom fixtures, dirt/mold around bath tub, housekeeping service had to be requested.
Tsatsawani (8/5): Very good -
Sexton (8/5): I would stay here again - Clean, friendly staff
Sheila (8/5): The room was nice and clean except the headboards and the walls above the bed was dusty! - It was very clean
Rodney (8/5): Very good -
WILLIAM (8/5): - The bed in the room was very comfortable. The only down side was the towel holder on the bathroom door was very sharp. I brushed against it and received a pretty good cut. Recommend removing the lower towel holder from the door.
Crystal (10/5): - Good breakfast, clean & friendly staff. Will stay here again.
Willie (7/5): Good - Great Atmosphere Didn't like that the cleaning crew didn't clean the room on a daily basis. They only clean every two days. That doesn't sit well with me.
Rivers (10/5): Exceptional - Clean room.
meghanmW2878KE (2/5): Beware of Corrupt Hotel Management, Being Ripped Off and an Overall Dirty Hotel. You will be wrongly accused and charged - Recently, my family and I stayed at the Hampton Inn and Suites in Albany, Georgia. I have never stayed at such a dirty, corrupt, dismissive, inconsiderate, and money-hungry hotel under the Hilton brand name. I have tried to resolve this issue with the hotel directly and Hilton Honors, but have come to no resolution, as the hotel management will not respond to my calls. Instead, I have had to resort to sharing about my experiences online, with the hope that others be warned before staying at this hotel. We arrived at our hotel late in the evening for a stop on our road trip from Michigan to Florida. Our hotel room was horribly dirty, the carpet was filthy, there were stains on the sheets and the bathtub was black. The walls were marked with black marks, furniture was chipped and peeling, and drawers were missing knobs, towels, and the bath curtain were ripped and tattered. Additionally, the pool was green and the common areas were dingy and beat up looking. Due to our late-night arrival, dealing with some missing luggage left at a previous location (very stressful) and having two exhausted kids, so we opted to not say anything at the time. We just needed a place to sleep and were not up for driving any further, or even switching hotels at this time. Instead, we attempted to make the most of it and deal with the situation the next day. Due to the impolite hotel staff encountered in the morning and at breakfast, we opted to open a complaint online after check-out, as we anticipated more rudeness with a room complaint. While writing this complaint to Hilton Honors after check-out, we received an email (unrelated to the complaint) with a charge for $150 for damaged towels. Upon receiving this bill, I called the hotel immediately and was told that we had dyed 6 towels pink with hair dye and lipstick. I,nor have any of my family ever dyed their hair pink, nor do we wear lipstick. (It was myself (lipstick allergy), my husband, and two young sons (none of us wear lipstick or dye our hair pink). We did, however, spill some pink lemonade, used some of our own items to clean up the mess, and then had to use a hotel towel to clean the remainder. We were unaware that we would be ‘framed’ and told the pink color was from hair dye. Pink lemonade bleaches out of towels, if it does not just wash out directly. If that one towel was unable to be bleached, we would have gladly paid the $10 it was worth, we were never given the chance to even discuss this with the hotel. I attempted several times to talk to hotel management at the Hampton Inn and Suites in Albany, GA, but the hotel management never called me back. I called the front desk several times in attempt to reach them and was always told they were out of town and that they would take down my information and the general manager would call me back. I never once received a follow-up phone call from the hotel. At one point, when I was still attempting to reach the hotel management, they started to ignore my number when I called. This was figured out because while we called on my call, we also called on my husband’s phone and the call was answered within two rings. Realizing I was not getting anywhere with the hotel regarding the towels, I took my concerns to Hilton Honors, hoping they could get me in touch with the hotel or resolve the situation. As a Hilton Honors member and a Hilton American Express credit card holder, I thought (wrongly) that maybe we could reach some type of resolution. On three separate occasions, Hilton Honors opened cases for me several times. Each time telling me that 'for sure' the hotel would call me back and they would 'definitely/100%' resolve our issue. That, as several Hilton Honor's representatives told me, we would be compensated for our time, the dirty hotel room, and the inappropriate towel charge. Nothing ever happened and all the cases were closed by the hotel without any communication with me. At one of the calls, I was assured that the case would be sent to the corporate level, and that I would receive a response within 48 hours. Again, nothing ever happened. At another point I called and Hilton Honors was supposed to escalate my case, instead, the call was redirected to their time share department and I had an individual attempt to sell my a Hilton timeshare for several minutes. Finally, another time, when I was understandably upset that the case was closed without communication with the hotel and the Hilton Honors customer service rep started arguing with me that there was nothing she could do in very inappropriate tones. As a family who travels a lot and has started to develop loyalty with the Hilton brand, we are extremely turned off. We have a Hilton American Express credit card and are Hilton Honors members, but we are so disgusted by the lack of communication and follow–through from both the Hampton Inn and Suites in Albany, GA and Hilton Honors customer service. It’s going to be a long time before we ever stay at a Hilton property again. If we can’t reach a hotel when they are wrongly accusing us of dying their towels with hair dye to discuss the matter, on top of charging us an unnecessary amount of money for said false claim, but how can we fix the trust we have lost with this company? If our concerns about a filthy hotel are not addressed by either the hotel or Hilton Honors, how are we supposed to express such concerns? The point of this whole letter is to let other travelers know that they need to be cautious if they plan to stay at the Hampton Inn and Suites in Albany, Georgia. Plan ahead for false charges and be sure to have a clean place to shower after you stay. If I were you, I’d book anywhere else in that town and keep your distance. Or, be prepared to pay more for towels or some other item that they will wrongly accuse you of damaging than you do the hotel room. Additionally, if you find yourself needing to deal with any Hilton Honors representatives, be prepared for a runaround. Also, be prepared to have representatives both argue with you and lead you on with false hope. To the management or hotel front desk worker who might see this review and finally respond on here, please continue your story with how we dyed our hair and stained your towels. We would have loved to talk to you about this, to have reached some type of resolution, but it's reached a point where we had no choice but to leave this honest review of your dismissive and corrupt nature.
Lydia (10/5): I’ll be back - I had the best red I’ve ever had in a long time 10/10
Michael (1/5): Bad - Ask for conjoined rooms days prior never even got back with me Rooms where not conjoined
mihai (6/5): - good place to stop on the way from FL to TN but the carpet needs change. didn't dare leave the kids step on that thing. dust 2 fingers tall around the edge.
Y321IMgeorgel (2/5): Tired Hotel - This hotel is well worn. The staff was very friendly. However the room and bathroom were not clean. They even ran out of hand towels. The breakfast was nowhere near ready and what little they offered was not good. Very surprising for a Hampton Inn. Bottom line, stay elsewhere.
Warren (10/5): - Loved the location of the property, everything was easy to get to from the Hampton Inn.
Jewell (10/5): Great place to stay!! - Breakfast was great and the person working the area was super friendly and kept the coffee hot and the food plentiful!
Julie (1/5): Bad - Nothing When I arrived, I showed the front desk lady my booking .com reservation. I was told that was a third party app and that the prices were not right. She said the pet fee is not $50 that booking.com did not know, I should have contacted them, the hotel , directly myself that the pet fee was $75 and my total stay would be $250 plus the $75 pet fee which put me above $300.00 I told the lady at the front desk that I have enough money on my card for one night's room plus the $50 pet fee and that was all I had on my card, just enough for what booking.com told me , I had all my other money in cash and had more than enough money to pay for the room and the $50 pet fee, it would of been plenty but 875 pet fee put me over what I had on my card by about 10 15 $20 and the rest I had in cash offered to pay the $75 pet fee and just give her the remaining 15 what was not on my card in cash I explained to her the lady at the front desk that I had about $10 left over on my card after I pay for the room and the $50 pet fee , I told her that I would go ahead and pay the $75 pet fee but I only had around 300 on the card because booking.com told me it was a $50 pet fee so I was going to be about $25 short on my card but not to worry I'll just pay her the remaining balance in cash she said no way, she said that would not work that I had to have it all on the card I offered to pay the rest of what I owe her on the $75 pet fee in cash she told me no I told her my family was there for a family reunion they had rented out $120 rooms and I drove 3 hours and she told me that's what I got for going through a third party app that i should have called the hotel directly . I explained to her that I could not go put the cash money on my card cuz my bank was 3 hours away and it was on a Saturday and that I thought she should have honored the pet fee of what booking.com told me it was then I would not be in this position she said she will not honor what booking.
Charles (10/5): Besides that very good - Shower gel container was empty and no bars of soap. Not a big problem because I travel with my own soap and facial towels.
Nigel (10/5): - Great stay!
Hart (10/5): Exceptional -
Tammy (10/5): - Surprised by how nice the hotel was. Great space.
Carol (10/5): Comfortable and convenient. - Ok Room only clean every other day.
Patricia (8/5): - Very good
Laurel (10/5): - Our stay was one night so I didn't get to use or even see the swimming pool. With that said, The room and all we saw was clean and nice. The bed was comfortable, and we even got a noon checkout time. There was a slight problem where the bathroom sink was a little slow. We came across a manager in the hallway on our way to check out and told her. She immediately picked up her walkie talkie and put a hold on our room to have it looked at. Breakfast, while not homemade, was good. Eggs, sausage, waffles, muffins, cereals, oatmeal, milk, juices, and coffee.
Reah (7/5): Good - The room was pretty spacious and the location was ideal and close to lots of food options. The staff was not very friendly. It almost felt like we were bothering them. The breakfast bar dirty and they didn’t refill the options when they ran out.
Kevin (9/5): Superb - Room size, clean bathroom, hot hot water, good parking, near restaurants The carpet in the hallways may need to be deep cleaned or removed. Smelled a little weird...
Joanne (9/5): Superb - I liked the space and bed was very comfortable What I did not like in the bathroom the toilet too low for it to handicap ex
Martha (10/5): - The location was great the property was nice. My complaint is they really need to invest in new bed linens and comforters. They are stained and dirty looking I had to ask for more bedding. Thanks for considering my suggestion.
Kim (2/5): - The stay was ok. It was a long overnight trip, so I took our fur baby, an emotional support dog. The paperwork is legit. As we checked out, we noticed we had a pet fee of $75. Now, it’s not about the money. My review that the night attendant said my husband and I snuck him in was a lie. We always use the side doors; just never one that liked to go through the front lobby but to check in, and clearly, she saw the dog. She couldn’t have told that lie, so if you stay here, ensure you get all the correct information. Also, she tried to bash the third party we used, Expedia. I think, as in customer service, you should not try to provide false information and compare prices unless that's your expertise
L'lanna (6/5): It was okay, disappointed compared to previous stays… - The decor, front desk staff, groundskeeper Housekeeping , the pool was NOT ready it had Not been treated for use!
Patricia (8/5): - Please update facility more. The suites are not erogimacally convent. I.e. the tv should be on the wall opposite where it is- based on all bed positions- I got a crook in my neck trying to watch tv. Breakfast items were mislabeled each day, could have been better. The staff was really nice. Pool was green.
Berlinda (9/5): Superb - conven
Candice (10/5): Relaxing and fun - The property was clean and close to everything we needed like restaurants and mall None everything was good
Tasha (10/5): - Property was nice and had great breakfast
Kevin (5/5): It was very okay but a good reminder of why I stay at Airbnbs. - It was close to things. There was a lot of high school kids running around all day and night. No one said anything. Hair was all over the bathroom. It was not worth the price of what you charged.
John (8/5): Very good -
Cherese (10/5): - Hotel was very clean and front desk staff was friendly .
Lashonda (10/5): - When I first walked in the first attendant didn’t acknowledge me (she was helping another customer but a quick I’ll be just with you would have sufficed) but the second attendant did and she made the check in wonderful.
Samuel (8/5): Very good -
Kevin (10/5): Exceptional -
Rodrick (10/5): Exceptional -