The Charles Hotel

Name: The Charles Hotel
Address: 209 Queen St, Niagara-on-the-Lake, Ontario, L0S 1J0, Niagara-on-the-Lake, CA

Location: 209 Queen St, Niagara-on-the-Lake, Ontario, L0S 1J0, Niagara-on-the-Lake, CA

Star Rating: 4 Stars

Property Type: Inns

About this Property

Scenic Views and Culinary Delights
Take in the lovely garden view from the terrace while indulging in French cuisine at HobNob Restaurant. Room service and a bar/lounge are also available for your convenience.

Luxurious Accommodations
Relax in one of the 12 air-conditioned rooms featuring plush pillowtop beds and high-quality linens. Stay entertained with cable programming and stay connected with complimentary wireless internet access.

Convenient Location
Situated in the charming Old Town Historic District, The Charles Hotel is steps away from Niagara River Gorge and within walking distance to Royal George Theatre, offering easy access to nearby attractions.

Ready to experience comfort and luxury in the heart of Niagara-on-the-Lake? Book your stay at The Charles Hotel today and make unforgettable memories.

Important Information

Only registered guests are allowed in the guestrooms.
Contactless check-in and contactless check-out are available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Policies

Check-in: 03:00 PM - 11:30 PM

Check-out: 11:00 AM

Instructions: Front desk staff will greet guests on arrival at the property.

Amenities & Facilities

Boat tours nearby
Area rugs in public areas
Hardwood flooring in public areas
Free WiFi
24-hour front desk
Terrace
Garden
Concierge service
Wheelchair accessible
Golfing nearby
Hiking/biking trails nearby
Breakfast available (surcharge)
Smoke-free property
Parking (limited spaces)
Free self parking
Boat tours nearby
LED light bulbs
Recycling
Handrails in stairways
Change of towels (on request)
Change of bed sheets (on request)
Upper floors accessible by stairs only
Well-lit path to entrance
Locally-sourced food on site (80% or more)
Energy-saving switches
At least 80% of all lighting comes from LEDs
Vegan menu options available
Vegetarian menu options available
Water-efficient showers only
Hardwood flooring in public areas

Rooms Available

Premium Room

1 Queen Bed
250-sq-foot room with garden views

Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices)
Entertainment - 55-inch TV, digital channels, and iPod dock
Food & Drink - Coffee/tea maker and room service
Sleep - Pillowtop bed, Egyptian cotton linens, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub, and hydromassage showerhead
Practical - Iron/ironing board, phone, and window screens
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Heating
- Wardrobe or closet
- Toilet paper
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Designer toiletries
- Room service
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Pillowtop mattress
- Deep soaking bathtub
- No rollaway/extra beds
- No cribs (infant beds)
- Hydromassage showerhead
- Bedsheets provided
- Soap
- Window screens
- LED light bulbs
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
Deluxe Room, 1 Queen Bed

1 Queen Bed
200-sq-foot room with garden views

Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices)
Entertainment - 55-inch TV, digital channels, and iPod dock
Food & Drink - Coffee/tea maker and room service
Sleep - Pillowtop bed, Egyptian cotton linens, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, designer toiletries, and a hair dryer
Practical - Iron/ironing board, phone, and window screens
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Heating
- Wardrobe or closet
- Toilet paper
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Designer toiletries
- Room service
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Pillowtop mattress
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Window screens
- LED light bulbs
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
Basic Room, 1 Double Bed, Non Smoking

1 Double Bed
100-sq-foot room with garden views

Internet - Free WiFi 250+ Mbps (good for 3–5 people or up to 10 devices)
Entertainment - 55-inch TV, digital channels, and iPod dock
Food & Drink - Coffee/tea maker and room service
Sleep - Pillowtop bed, Egyptian cotton linens, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, designer toiletries, and a hair dryer
Practical - Iron/ironing board, phone, and window screens
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Heating
- Wardrobe or closet
- Toilet paper
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Designer toiletries
- Room service
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Pillowtop mattress
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Window screens
- LED light bulbs
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches

Guest Reviews

Anja (4/5): - The Hotel is located in a very nice area but the rooms could use some updating. It smells old and the rooms are very small.
Neil (6/5): - Hotel is positioned well to be relatively quiet from road noise, but close enough to NOTL shops, cafes, restaurants, etc. Position of my room adjacent to creaky stairs, which didn't lend to the best night sleep. View from window was directly into a skip. Shower barely reached warm water.
Beverley (10/5): - Excellent room. All rooms different. Bed was excellent. Had a great night in Charles Hotel & I would go back
Randy (10/5): - The hotel had everything you needed. Bar, restaurant, great verandas, friendly staff.
Paul (10/5): - It has an older, colonial style look with plenty of verandas and balconies. But modern where it counted (heating, A/C, internet etc.). Breakfasts were very good, as was the one hotel dinner I had. Cozy hotel bar as well. I'd definitely go back.
Gerald (6/5): - The main attraction for this hotel is its location right down the shopping street.
Louis (8/5): - My only complaint was no hot water at the sink. It was too late at night for me to go to the front desk. I was reluctant to use the shower for that reason. Otherwise I like staying there when I go to the Shaw Festival.
Jennifer (10/5): - The Hotel is quaint and charming, a very comfortable and cozy environment with multiple lovely verandas on which to sit and enjoy the surrounding gardens and interior spots to tuck in and enjoy a beautiful meal or a cocktail. Thoroughly enjoyable.
Cynthia (10/5): - Beautiful older property, well maintained. Nice staff. We enjoyed our stay
Raymond (10/5): - Our favourite place in NOTL
Anne (6/5): - Our room was spacious and well appointed; the bed was very comfortable. The shower was beautiful and I appreciated the heated floor.
THOMAS (10/5): - Great
Debra (10/5): - Our stay was very nice even though the battery for the smoke alarm went off in the middle of the night. We were moved to a different room for the night, and the hotel comped our breakfast the next morning.
Danielle (10/5): - Our stay was amazing :)
Kimberly (10/5): - Small hotel with great service. Nicely located to downtown. I would highly recommend!
Roger (8/5): - Picturesque town.
Diane (10/5): Nice hotel close to everything - A very comfortable hotel and we had a lovely spacious room. Very close to the city core and the theatres. Staff were all friendly and helpful.
Kevin (10/5): - Nice quite place to stay, close to everything downtown.
John (10/5): - Loved the uniqueness of the property,very clean,staff are excellent
Sherry (10/5): - Beautiful hotel. Will definitely return for our next stay in NOTL
kathleen (10/5): - We choose this hotel every time we visit Niagara on the lake.
Donna (6/5): - Thank you.
beverley (10/5): - excellent staff
Natasha (10/5): - We spent the August long weekend at this hotel. This is our forth stay at the Charles Inn in the last two years and will we will definitely come back again. We usually stay in the Premium rooms, which are more expensive than the Deluxe and Petite Rooms. As it goes, you get what you pay for. We love the Premium rooms, especially, the one we stayed in this time. It had "a walk-out balcony with stunning views of the golf course." Thank you to the staff for honouring our request! Overall, the hotel staff is extremely professional, friendly and efficient. No issues with the check-in and check-out, in-room services, etc. The location is very convenient as you can walk along Queen street in the morning when there are no crowds; and when it gets busy, you can rent right at the hotel or hike or play golf. Thank you, everyone, who made our stay a wonderful experience!
Diana (8/5): - Everything is lovely but the bed is small. Feels like a double.
Paul (8/5): - We enjoyed our time.
Mark (10/5): - The rooms need a long mirror
Irene (10/5): - Great historic hotel walkable to town. Hotel staff extremely kind and helpful. Wonderful cooked to order breakfast. Great overall experience!
Sally (8/5): - Great place to stay for a reasonable price. Lighting in the rooms should be updated to an optional brighter format.
Josee (10/5): - Friendly and welcoming staff . We had a spacious room at the front of the building with a comfortable bed . Location is perfect to visit the historic town on foot . Easy access to the bike path. Beautiful grounds and very quiet . Highly recommend !
Daniela (6/5): - The outside was
Kerry (10/5): - Very clean, well kept and nice staff
Wendy (8/5): - Heritage building was quaint. First room had no hot water but staff quickly moved us. Great location for walking to waterfront and shops/restaurants.
Helene (10/5): - Beautiful front porch w flowers and a welcoming view
Elizabeth (10/5): - We arrived early
Steven (8/5): - very quaint and quintessential. excellent food - had dinner at the restaurant. Great customer service and friendly staff. Great location. Rooms were a bit small - was hard to maneuver in the room - couldn't even bring up suitcases - nowhere to put them.
Valerie (10/5): - Beautiful. I just didn’t realize how small the room would be.
Karen (10/5): - Beautiful property
Anna (10/5): - We had an amazing stay! Will come again
rosalyn (10/5): Great little hotel in Niagara on the Lakr - The room was spacious and comfortable. We had an issue with shower, Aliyah was helpful and sweet and made everything perfect again.
Jacqueline A (10/5): - The employees were a very nice and accommodating
Suzanne (6/5): - The room was extremely small. We kept falling over our own suitcases. The decor was not appealing. The coat rack in the bathroom that served as a towel rack fell over when no one touched it, and it was not overloaded. The lightbulbs in the fixtures did not match: warm white in some; bright white in others. The bushes are overgrown over the walks so it was necessary to go off the walk to get to the parking lot. One of the light fixtures in the parking lot had been hit by a car at some point and was still not repaired. The sidewalks in general were not high-heel friendly.
Myka (10/5): -
Cristina (10/5): - Really enjoyed our stay. The staff was very friendly. Only stayed one night and we would stay again. Pillows were our only issue but that is always a matter of preference.
Wendy (6/5): - Charming heritage property. Room on the main floor behind the restaurant was noisy
Katherine (10/5): - Great spot. Walking distance to everything. Great staff. Rooms are small but well appointed.
Pamela (10/5): Character and convenient comfort - Great rooms with nice beds and updated bathrooms. Love the shower! No desk in the room for work. Desk, bar and restaurant staff all friendly and accommodating. Food and drinks were spot on. Walls a little thin but overall a great stay and walking distance to a welcoming town!
Katrina (10/5): - Only issue was hot water never got warm enough.
Adam (8/5): - Both my wife and I had to have cold showers in the morning. Otherwise all was good.
michelle (2/5): - This room is smaller than my closet. The lights are so bright outside the room that even with the blinds closes it’s like full daylight. Walls are paper thin and door is see through. Not worth 300 a night.
Michael (10/5): - Lake trout for dinner was excellent. Friendly staff
Terry (8/5): - Beautiful property. An old house, but well kept. The Hob Nob restaurant onsite is excellent, with a great little bar to hang out. Convenient easy walk to downtown NoTL and the Shaw Festival Theatre. Will definitely return.
David Greg (10/5): - If you like old quaint, like much of NOTL, you’ll love this 1800’s era converted mansion. Staff is so 5-star helpful and pleasant. Eggs benedict is first rate. Borders onto the oldest golf course in North America, right on the water of L Ontario. Walkable to all main street amenities. Lots to love. Greg, Caledon
Anna (10/5): - We had the most wonderful stay at the Charles Hotel. Every detail was thought through, everything was clean and the staff were kind and respectful. We would definitely come by again, thank you so much!
Brian (8/5): - A very nice stay, there was a wedding there at the same time so we couldn't enjoy the restaurant but the food smelled fantastic
Frederick (4/5): - Tired and worn out property. Room was lousy.
Renee (10/5): Nice - Stay was great. Nice and relaxing. Didmt get to stay at that hotel due to renovation stayed the harbor house. My only complaint is I think when they're doing their breakfast.They should have an attendant watching.There was people touching the food and then not taking it to their plate and tons of coughing going on
Jamie (8/5): - I wish breakfast was included or at least tea and coffee available for all guests. Great location.
Patricia (10/5): - always a pleasure to stay at the Charles. the staff (shout out to Jocelyn especially), the comfort of the bar, the food, the charm of the inn itself.
Debra (10/5): - Love this beautiful inn.
Peter (10/5): - What a hidden gem in an already beautiful town Staff very friendly and genuine our server Anna was amazing
donald s (10/5): - Great restaurant.
Wanda (10/5): - The property was beautifully refurbished and located in a quiet part of Niagara on the Lake. We enjoyed our stay and would definitely stay there again.
John (10/5): - This facility is very comfortable and the staff are very accommodating
Verified traveler (6/5): - The building has seen better days. The room was cold the entire stay and the bathroom was very draft.
Catherine (10/5): - Everything was perfect.
Stephen (10/5): - relaxing
Brent (10/5): Fabulous getaway - We had a great stay at the Charles for our anniversary. The restaurant Hob Nob was fantastic. Great food and great service.
Cathy (8/5): - We enjoyed sitting on the porches/patio. Cushions on all seats would enhance the experience. Some repairs and paint would also help. Our room and bathroom were beautiful and very clean.
Diana (10/5): - Relaxing
J (10/5): - A beautiful, quaint hotel in a lovely area. The food was fantastic! Our evening meal was delicious and served in a relaxed but beautiful dining room. All the staff were extremely helpful but Alicia and Amy made our stay extra special with their conversation and friendliness. Our room was very clean with all amenities but next time we would book a bigger room. We would definitely recommend The Charles Hotel. 5 mins walk into town, free parking and amazing staff!!!
Liz (10/5): - Charming old hotel. Bathroom we had was not very workable- no place to put toiletries. Service was excellent.
Elizabeth (10/5): - The lovely old building just needs some TLC. The shower stall was modern and hreat pressure, however the floor step wall was crumbling. Staff were amazing and helpful Gardens lovely We sat upstairs on the covered balcony to watch the rain and that was nice!!
Linda (10/5): - It was covenient, clean and breakfast was delicious.
William (10/5): Great place to stay!! - Amazing place to stay. The staff are so friendly, good is delicious, and the setting is so peaceful. Perfect place to walk, curl up with a book on the porch or front patio, and enjoy the beauty of this historic building and lovely grounds.
jenna (10/5): - Fantastic experience
Anne (10/5): - It was well located for walking and it was a peaceful environment.
Martin (10/5): - The Staff and accommodations were excellent- no complaints
David (10/5): - parking. Clean and organized. Easy safe walk to town. Highly recommended!
Tony (10/5): - Staff and service was excellent!
Julia (8/5): - We loved the location and authenticity of the Charles Hotel. The rooms were well outfitted, bathrooms clean. The windows could benefit from an update.
Louis (8/5): - I had requested a first floor room a few weeks before my stay because I have trouble climbing stairs but I was told only 2nd floor available and no elevator. The staff did help me bring my bags up and then back down at check out. Staff were very friendly and helpful.
thomas (10/5): - Such a lovely place,retreat into glamorous, indulgent time--the NOL trademark British kkkhorticulture horticulture,
Maryann (10/5): - perfect location - just far enough away from the busy area, but walkable to plays, restaurants, etc.
Margaret (8/5): - Noisy
James (10/5): - Beautiful property well located in a gorgeous location.
Natasha (10/5): - Excellent service; variety of rooms with terraces and/or balconies; attentive and friendly staff; convenient locations.
Mike (10/5): - Great little Inn for a night or two in Niagara on the Lake.
Michelle (10/5): - Everything was amazing
Darlene (10/5): - Quaint boutique hotel in a quiet area and easy walking access to shops & restaurants.
Mark (10/5): - Second time at The Charles. Love the location, you can walk to all the shops and restaurants.
SJ (10/5): - The relaxed atmosphere, professional poised staff, preserving a historic building, and all the small touches like fresh flowers and fabulous tea made this location an enjoyable experience; we will come again.
Isabel (10/5): - Very close to everything very nice
Stephane (8/5): - Good
Drake (10/5): A Place to Remember - The Charles Hotel was an absolutely delight during our 3 day stay. The hotel is full of charm, history, architecture delight and simply gorgeous - plus you could not be better located to everything to walk too. The staff, from Housekeeping, Front Desk to Servers were always so kind and helpful and the food in the Dining Room and Bar was so good it was hard not to venture out and go eat anywhere else. Thank you everyone at The Charles Hotel for giving us a memorable stay.
Emily (10/5): - We had a lovely stay at The Charles Inn.
Donald (10/5): - A very nice old hotel with a nice lounge close to the town and theatre. The staff were very accommodating and friendly. The price point for the area is very acceptable. If you like golf, there is great course right next door. Might take our clubs next time.
Erik (8/5): - Great location
Jennifer (10/5): - We had a delightful stay at The Charles Hotel! This historic property has been updated to have modern amenities while still maintaining its charm. While close to the shopping and entertainment district (two blocks), it was just far enough away to be quiet and calm. Each member of the staff was friendly and welcoming - even the restaurant manager welcomed us while we were waiting for the hotel desk attendant to return. Overall, it was a wonderful visit.
Laura (10/5): - Absolutely loved our Stay at the Charles Hotel. The staff were so incredible and accommodating, they made us feel so at home. The hotel is beautiful and historic and our best meals were at the Hob Nob restaurant, right in the hotel! They have a beautiful patio and terrace where you can eat your meals. Highly recommend staying here and can't wait to visit again!