Terra Nova, BW Premier Collection

Location: 17 Waterloo Rd, Kingston, jm

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Nightclub
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Terrace
• Family rooms
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Tour desk
• Ironing service
• Hot tub/Jacuzzi
• Currency exchange
• Shuttle service (additional charge)
• Concierge service
• Kid meals
• Evening entertainment
• Outdoor furniture
• Fruits
• Shallow end
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Thermometers for guests provided by property
• Key card access
• Happy hour
• Television in common areas
• Nightclub
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Golfing on site
• Self parking (surcharge)
• Pool sun loungers
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Concerts/live shows
• Wine release events
• Reception hall
• Exercise/lap pool
• Japanese garden
• Secured parking
• Casino nearby
• Swimming nearby
• Vegetarian menu options available
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Standard Room, 1 King Bed, Non Smoking

  1 King Bed

  Layout - Bedroom

  Entertainment - 46-inch flat-screen TV, cable channels, and iPod dock

  Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)

  Sleep - Premium bedding, turndown service, and bed sheets

  Bathroom - Shower, free toiletries, and a hair dryer

  Practical - Safe, iron/ironing board, and desk

  Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Electric kettle
  • Bottle of water
  • Room service (limited hours)
  • Daily housekeeping
  • Premium bedding
  • Turndown service
  • Bedsheets provided
  • Change of towels (on request)
  • Change of bed sheets (on request)

• Premium Junior Suite

  This modern air-conditioned junior suite has either 1 king-size bed or 2 double beds, ceiling fans and screened windows. It offers garden views and features a built-in mini bar and coffee station, a large work desk and a seating area with sofa. There is a Smart TV with Blu Ray player, free Wi-Fi and wired internet, a laptop safe and an iPod dock. The bathroom has a walk-in rain shower, a hairdryer and free toiletries.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Interconnected room(s) available
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Hypoallergenic
  • Coffee machine
  • Linen
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Adapted bath
  • Pool towels
  • Bottle of water
  • Fruits
  • Chocolate or cookies
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Mobile hotspot device
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• Signature Luxury Suite

  This adults-only Royal Suite features a private terrace with mountain views, a work desk with computer, printer and high-speed internet, a free Jamaican buffet breakfast on the terrace, fresh flowers and a daily newspaper. It may includes a spa bath or separate soaking tub.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Hardwood or parquet floors
  • Alarm clock
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Fruits
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Mobile hotspot device
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• Signature Executive Suite

  This adults-only Executive Suite features a private office with computer, printer and high-speed internet, a free Jamaican buffet breakfast on the terrace, fresh flowers and a daily newspaper.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Alarm clock
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Dining table
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Fruits
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Mobile hotspot device
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• Suite with Two Double Beds and Walk-In Shower - Non-Smoking

  The suite offers air conditioning, a mini-bar, a tea and coffee maker along with a safe deposit box. The unit offers 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • DVD player
  • Fan
  • Toilet
  • Private bathroom
  • Interconnected room(s) available
  • Electric kettle
  • Mosquito net
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Toilet paper
  • Sofa bed
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• King Room with Bath Tub - Non-Smoking

  The spacious air-conditioned double room features a mini-bar, a tea and coffee maker and a safe deposit box. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • DVD player
  • Fan
  • Toilet
  • Private bathroom
  • Interconnected room(s) available
  • Electric kettle
  • Mosquito net
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Toilet paper
  • Sofa bed
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• King Suite with Spa Bath, Sitting and Dining Area - Non-Smoking

  This suite's special feature is the spa bath. The suite is furnished with a desk and a seating area and provides air conditioning and a minibar. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • DVD player
  • Fan
  • Toilet
  • Private bathroom
  • Interconnected room(s) available
  • Electric kettle
  • Mosquito net
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• King Suite with Spa Bath, Terrace, Sitting and Dining Area - Non-Smoking

  Guests will have a special experience as this suite features a spa bath. The suite is furnished with a desk and a seating area and offers air conditioning and a minibar. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • DVD player
  • Fan
  • Toilet
  • Private bathroom
  • Interconnected room(s) available
  • Electric kettle
  • Mosquito net
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• King Suite with Terrace, Sitting Area, Dining Area, Wet Bar and Bath Tub - Non-Smoking

  The suite is furnished with a desk and a seating area and provides air conditioning and a mini-bar. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • DVD player
  • Fan
  • Toilet
  • Private bathroom
  • Interconnected room(s) available
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• King Suite with Spa Bath, Terrace and Mountain View - Non-Smoking

  This suite's standout feature is the spa bath. The suite is furnished with a desk and a seating area and offers air conditioning and a minibar. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • DVD player
  • Fan
  • Toilet
  • Private bathroom
  • Interconnected room(s) available
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• King Suite with Spa Bath, Sitting Area, Dining Area, Wet Bar and Marble Bathroom - Non-Smoking

  This suite's standout feature is the spa bath. The suite is furnished with a desk and a seating area and offers air conditioning and a minibar. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • DVD player
  • Fan
  • Toilet
  • Private bathroom
  • Interconnected room(s) available
  • Electric kettle
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

Guest Reviews

• NICK (10/5): Comfortable. Great food friendly helpful friendly staff. - Clean rooms Accessibility
• Monica Minns (10/5): Wonderful Hotel and friendly staff - Everything was perfect. The front desk moved us to a King size bed, the room is spacious and all the staff is very friendly . The breakfast and dinners were wonderful. They had a live band with great singers on Wednesday night in the bar. The landscape is really well kept and it is lovely to hear the water from the Koi pond while having dinner or breakfast. Everything was absolutely perfect, we will definitely stay here again
• Mcferren (8/5): -
• peter (5/5): Overall good stay. Some kitchen staff seemed less enthusiastic about their service, but good property even if slightly d - I like the historic nature of the hotel, its location and its architecture. Generally I found staff very courteous. I was there for a week. Breakfast didn’t really change from day to day, so for tired of the buffet by day 3. The food itself was good but if you’re there for more than 3 days you may want to eat elsewhere.for a change. I booked 8 day stay then told them when I arrived I’d like to change it to 7 days, which they said was ok. Then upon checkout manager said because it was made through booking they can’t change the reservation - which is not true as I have done this before as it would just need to considered with booking. I was disappointed with management on this issue tbh and not the person who checked me in as there was no attempt to course correct. That incident upon leaving really overshadowed the otherwise okay experience I had there. Lastly I would say this more of a business traveler hotel (which is fine) as such there are no amenities for kids and the pool was not clean each of the 6 days I went there - maybe because no one really uses it - at least when I was there - but surely they should make a better attempt to clean it.
• Monica (10/5): -
• Gregory (10/5): -
• NICK (10/5): Beautiful clean. Great staff and food. Good location - Beautiful clean Same
• Lakeisha (9/5): -
• Janet (10/5): An excellent hotel with great atmosphere. Beautiful decor to a wonderful standard - Absolutely beautiful decor, the landscape is kept to an exceptional standard. Wonderful ambience and staff were accommodating and welcoming Not applicable
• RYUMA (8/5): -
• ATTIS (10/5): -
• Patricia (5/5): - Great customer service. Jadia,Trishania.Devan.Mr Herbert are outstanding in the customer service skills and support services. Awesome staff Someone complain lout making noise and we where call .My dad who is.82 years old was in the room with me No one came up stairs to check out the situation .We where not making any noise.no music or anything. Don't like that.
• Haris (7/5): -
• Susan (9/5): - The food is good
• Henry (10/5): -
• Robert (4/5): Really nice colonial style hotel I always use when I am in Kingston but check first for events! - Whenever you book that hotel you have to ask whether they have an event. Stayed there on a Saturday evening and the outside bar had an event with loud music until 1am that made my floor vibrate and the windows shake. Event underneath my room and balcony
• Maureen (7/5): Fabulous as always but disappointing room service and bar needs a competent cocktail maker - Location and breakfast Room service and cocktails
• natasha (1/5): - It has been a month and a half and I am still waiting for my deposit to be returned. The hotel have not responded to my emails and telephone call.
• Delecia's World (8/5): Great stay - Central location, beautiful property and grounds. The bed!!! Omg, best night sleep in a while, friendly staff. That cucumber welcome drink was the best! Overall good breakfast and room service Contacted the property twice via Booking to organise airport transfer. No reply at all. Sorted this with family. Room service: I ordered the burger with no mushrooms. It had a couple small pieces on arrival. Luckily I’m not allergic, it’s just something I don’t enjoy eating.
• Peta-Gay (5/5): Below my expectation - The breakfast The bed is tough and very noisy. Couldn't rest comfortably
• Higgs (10/5): My stay was awesome everything was there the staff was very nice and the restaurant have great food. - The breakfast was a great selection and the location is quiet and safe area.
• Yvonne (10/5): My stay, was great, hoping to stay longer on my next visit . The staff were polite and friendly, thank you . - Staff was friendly, courteous, and polite. Property was clean Warm, homely.
• DiveAdventure (7/5): -
• Mary (9/5): I had an enjoyable stay. Accommodation was fine. Staff were pleasnt and will to assist. - The property has still maintained its beauty. Area groomed and clean. No complaints. Parking could be a problem sometimes.
• Ingram (6/5): - I was double charged Booking is supposed to be 10: or 11 am. i reached there before 11 a.m., and I was told to check in and was told i wouldn't be able to assign a room until 3 pm. My Reservation did not set that.
• Shingai Caroline (5/5): Their dinner menu is extremely expensive. All guests should make alternative dinner arrangements - The location was great and quiet. They don’t have twin bed options so they only offer a double bed which is incredibly inconvenient for friends travelling together. Dinner is exorbitantly expensive by any standard.
• audia (1/5): -
• Pamela (7/5): Overall we liked it and the staff was very helpful but there are somethings that can be improved. - The breakfast was really good. The location was excellent. The front desk staff were very helpful. We really enjoyed the pool. We had occasion to call maintenance to sort out the leaking AC unit. We thought the response time was too slow. The maintenance guys were good when they came but the wait was too long. Similarly we booked a room for 3 people but had to keep calling to request the towel sets for the 3rd person and each time we had a long wait even needing to call on more than one occasion. The hotel is a bit dated.
• Earl (10/5): The front desk staff was super accommodating - Free breakfast was delicious Property was well maintain
• Garfield (10/5): -
• Laveda (9/5): Excellent location, stellar staff, charming accommodations. Amazing breakfast! - Breakfast was amazing and so were the staff. From check in to check out everything went smoothly and Mr. Devon and Mr. Fitzroy as well as the stellar front desk staff were so warm and welcoming!
• seonghui (8/5): -
• Rowe (10/5): It was a joy - It’s very nice and beautiful and the food is so good
• kanika (10/5): - Everything - from the room to the restaurant was exceptional! Nothing!
• Richie (9/5): -
• Ann Marie (10/5): Best place to be - Great customer service amazing friendly and loving staff, very clean environment food was excellent. I loved the breakfast varieties and taste 😋 I would recommend anyone to stay at Terra Nova on any occasion, and i will definitely return, thanks guys for making my stay a remarkable one My only issue was the television, trips in and out weren't able to watch, and the pillows I think need changing
• taneisha (9/5): Very comfortable bed. Breakfast each morning was amazing - Convenient location The location is a bit noisy
• Genevieve (9/5): - Lovely hotel. I enjoyed my stay. The room was clean and the bed and pillows were comfortable. I slept well. There was a late night music event, which finished at 12pm. I found this disturbing, as I was in bed at 10.30pm. The breakfast was very limited to traditional style. There were no fruits, or continental options. Hopefully this could be reviewed in the near future.
• Phillip (4/5): Not one of my better says - Location Cleanliness
• Bita (5/5): The hotel needs renovation. Food is over expensive. - Same menu everyday. And if I wanted to combine with what was on the menu, i had to pay. Food was too expensive. Rooms and bathrooms need a repair, facilities are too old.
• Simone (2/5): -
• Phillip (6/5): It was lovely and most of the staff were lovely and really welcoming, however, they must move beyond the minor issues be - Location location 3rd time staying and the repeated issue is the maintenance of the room
• Janine (2/5): Thankful it was a short stay but don't plan to return. - Staff was very friendly and helpful with requests. Breakfast options were good. Location of hotel decent based on our planned activities. My kids enjoyed the fish pond and pool. Took 30 minutes to check in due to reservation issues. Had to provide my credit card like three times after going to our room. Very annoying after almost 20 hours of travel! AC in the room was dripping right by the door, and they sent someone to "fix" but it started dripping again the next day. Took a long time to get anything we requested in our room, from an extra bath towel to a blanket. Fan in our bathroom didn't work. Walls are thin, but not surprising, given age of the property. Requested a quiet room and they put us by the staircase. Thoughtful.
• INGRID (8/5): Apart from the above which was annoying and required me calling to correct , I would stay again. - Fabulous. Like a home. Very friendly helpful staff. The room cleaners need to be more thorough. Noticed that after each service, basic things were not done e.g. dusty, floor not swept properly with crumb spillage still on floor after cleaning , tea etc not replaced.
• Diane (6/5): I will always think good thoughts about the Terra Nova. I have a sentimental attachment. - I had a good short stay. I cannot complain as most things went well and the staff tried to be very helpful. The chef (Shelly) was superb! She really knows her art. And the waiters and waitresses were exceedingly polite and efficient. I think the work is difficult, but the staff always tried to be gracious. Some of the family had a hard time with the guest services. Often resulting from communication issues. We brought a great deal of business to the hotel for a large event and not everything went smoothly. The Manager always tried her best however to ensure that help was provided.
• Canute (7/5): I had a wonderful stay. - The breakfast was exceptionally delightful. There was nothing I didn't like.
• Thierry (7/5): - Property has been for many years and still is beautiful and well maintained. The breakfast worth the trip by itself is still a whole array of Jamaican specialties. Delicious. Except Johny cakes and bammies which were soggy. Nothing about the property. But I had asked for a room on the ground floor. Was given a room upstairs ( no lift) and told you booked through a third party we do not see your request. The booking said room with bathtub. To be given a shower and told we only have two rooms with bathtub. No idea why your booking agents keep advertising non existent items. All this is minor but annoying. Is it the property’s fault or yours?
• Jones (10/5): - The location is great and central to a lot of activity in the city. The breakfast was superb and the staff provided excellent service. Will definitely return for another visit.
• mariomar (10/5): Terranova Hotel is ok. - I was warned to not walk in the vicinity. It wasn’t safe, People smoking ganja openly in the pool.
• Jordan Kymani (10/5): -
• Neilson (7/5): - The Breakfast was very good. A convenient location.Accessible.
• Neilson (8/5): - breakfast was very good.
• Karen (8/5): -
• akeem (8/5): -
• Terrian (7/5): -
• Leo (10/5): - The room was spacious and clean!
• Greg (10/5): - Clean, quiet, comfortable and easy to access
• Dylan (10/5): Comfortable - Super friendly staff and a comfortable bed, highly recommended!
• Joan (7/5): - Ubicacion El precio que tiene el hotel con lo que es
• Kat (3/5): Good potential but issues - Staff was nice. We checked in at 11pm. Got to our room at 1am after we got food from the casino. The ac wasn’t working properly. It took them an hour an hour to move us to another room so this is 3am. Hotel was dusty and made me sick. Probably dust from the carpets. We still had to check out 12 even though we had that inconvenience. We paid for room with tub and no tub. Just shower.
• Delissa (7/5): - Great location and great breakfast! Room was spacious. Housekeeping did not replace basic toiletries or towels. Required calls to the front desk. WiFi was terrible in the room.
• Mcleod (10/5): - Services ⁷
• Richard (10/5): Exceptional - This hotel is a hidden gem in a great location for tourist attractions (Devon House, Bob Marley) the Blue Mountains and various International Embassies/Consulates (UK US, Canadian etc) The grounds are secure and well maintained, the hotel has a great ambiance and vibe though still maintaining a high standard. The staff , concierge, reception, restaurant were fantastic and accomodating. The food was a a brilliant spread of local dishes, breakfast is exceptional and we didn't want to eat anywhere else. The hotel uses a local taxi service run by Pierre who was so useful for us attending the US embassy early in the morning, then for tourist trips around Kingston and up into the mountains. Hard to fault. That I haven't stayed here before. A lot better than the larger hotels in Kingston for price, location and enjoyment.
• Jay Breen (10/5): - close to devon house and US embassy
• Sommerville (10/5): -
• Cameilla (10/5): - Hostess were very friendly and courteous
• Alray (9/5): -
• Nadine (10/5): - Upon arrival,Richard and Abigail went above and beyond to ensure I enjoyed my stay. The room was spotless, the food excellent, the staff were amazing. A perfect location to all that's hip and happening in Kingston.
• Kumarie (6/5): - Friendly staff, hotel is a bit outdated and needs some renovations. Food was ok but nothing special.
• Kathy (8/5): - The property overall is very clean & well kept, majority of the staff I interacted with was very nice, restaurant & comp breakfast was great, the bed comfortable, the headboards are in need of reupholstering as the current material flakes onto the bed, a few other items could use fixing, the scale didn't work & in the room I was in, the shower lever to allow use of the shower head was broken but I would def stay there again.
• Delories (10/5): - Everything was top tier at this property and staff was excellent All was great at the terra move all suite hotel
• James (10/5): - Great hotel, staff amazing and fabulous food
• Stacie (10/5): - Excellent staff and service and amenities.
• Mark (10/5): sophisticated home away from home - This hotel has excellent restaurants, bars and a sophisticated atmosphere. The staff are amazing and efficient, the food is excellent. the location gives easy access to all business and entertainment and cultural spots. The WIFI was slow but it was nothing to do with the hotel, there had been vandalism of cables affecting many areas of the city which has now been repaired.
• Johnson (9/5): - Safe, quiet, and relaxing. Need more Jamaican food for dinner
• Natalie (8/5): - N/A
• Nicardo (10/5): - The hotel was great and the breakfast was delicious
• Michaela (8/5): -
• Sophia (8/5): - Safe and beautiful.
• Cedric (4/5): - The person that checked us in was great, please give her a raise. On the other hand, the rooms were not fully cleaned and need a lot of attention. I was able to speak to a manager who took notes. She also stated the issues reported would be elevated to upper management.
• Newell (10/5): My stay was everything I wanted this is the property u always stay whenever I stop in Kingston 5 stars all the way - The food was delicious The property was serene clean and quiet
• Herbalpert (10/5): - Nice hotel
• Ronbert (8/5): - Although the property was dated, the food was good and the service was excellent..
• Yvonne (10/5): Short stay but very Sweet! - The hotel is lovely, very private and discrete. The food was amazing and the pool and gym was open 24/7 (loved that) . The casino was on the campus and the bar and lounge was perfect!
• Rasheena (10/5): - More available outlets near the bed are easy access, and make the wifi secure so I can join from work laptop
• Angela (10/5): - I gave overall excellent because everything was indeed lovely, except for the grout in the shower stall in our room needs to be removed.
• Brian (8/5): Solid value - Buffet breakfast was a key feature and front desk team were very nice and professional
• Kingsley (10/5): - Safe and comfortable. Nice bar.
• Marjorie (2/5): - All of my issues are with housekeeping staff. I made a report to the hotel on checkout. Please contact them
• Shania (8/5): - My Stay Was Very Excellent And Well Spent I Woyld Definitely Recommend
• STEPHANIE (8/5): - We enjoyed our stay
• Johneese (10/5): -
• Cameal (6/5): - Good accommodations, centrally located and excellent food
• Aeon (10/5): - Fantastic property!
• Marcia (10/5): - Very comfy and pleasant staff.
• william (10/5): - The food quality, the fabulous service. All was great. I will return
• RANDOLPH (10/5): - Everything especially breakfast
• Keisha (10/5): - Great food, comfortable room, excellent service, helpful and pleasant staff
• Doneica (10/5): - Great experience every time we come home. Great staff and great food!
• Donovan (10/5): - Restaurant on property is amazing

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