The Chedi Andermatt
Location: Gotthardstrasse 4, Andermatt, ch
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Luxurious Alpine Retreat
Unparalleled Wellness Experience
Indulge in a 2,400-square-metre spa with a fitness center, hot tub, steam bath, and sauna. Relax with massages and unwind on padded day beds by the pool.
Culinary Delights and Swiss Hospitality
Experience diverse dining with a cheese cellar and Japanese cuisine. Enjoy a buffet breakfast and savor wines, cocktails, and Swiss treats at the bar. Immerse yourself in Swiss hospitality tradition with a touch of Asian elegance.
To experience the ultimate blend of luxury and tranquility amidst the Swiss Alps, book your stay at The Chedi Andermatt today.
Important Information
When booking rooms for 5 nights or more, different policies and conditions apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Health or beauty spa nearby
- Free beach shuttle
- Electric bicycle charging station
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Swimming pool
- Restaurant
- Room service
- Terrace
- Family rooms
- Pets allowed
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Hot tub/Jacuzzi
- Car hire
- Sauna
- Massage services
- Ski storage
- Currency exchange
- Hammam
- Private check-in/check-out
- Shared lounge/TV area
- Board games/puzzles
- Concierge service
- Kid meals
- Baby safety gates
- Emergency cord in bathroom
- Outdoor furniture
- Fruits
- Pet bowls
- Spa/wellness center services
- Steam room
- Beauty Services
- Pet basket
- Manicure
- Pedicure
- Personal trainer
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Key card access
- Cooking class
- Supervised childcare/activities
- Ski storage
- Front desk (limited hours)
- Ski-in/ski-out access
- Express check-in
- Free wired internet
- Snack bar/deli
- Access to nearby indoor pool
- Golfing on site
- Playground on site
- Ski equipment rentals on site
- Ski lessons on site
- Self parking (surcharge)
- Free beach shuttle
- Beach yoga on site
- Fitness facilities (surcharge)
- Internet access
- Games
- Housekeeping on request
- Reception hall
- Exercise/lap pool
- Japanese garden
- Garage
- Health or beauty spa nearby
- Ski lift privileges
- Snow sports gear
- Swimming nearby
- Bicycle-friendly property
- Electric bicycle charging station
- Vegetarian menu options available
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Suite (Furka)
3 King Beds
3552-sq-foot soundproofed room, balcony with mountain views
Layout - Separate sitting area
Relax - Fireplace
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with pay movies
Food & Drink - Coffee/tea maker, minibar (stocked with some free items), 24-hour room service, and free bottled water
Sleep - Pillowtop bed, premium bedding, a down duvet, a pillow menu, and turndown service
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Laptop-compatible safe, twin sofa bed, and free newspaper; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Bathroom emergency pull cord
Non-Smoking
Max Occupancy: 7 (6 Adults)
- Coffee/tea maker
- Minibar
- Telephone
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Fireplace
- Bidet
- Sofa bed
- Bottle of water
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Separate sitting area
- Turndown service
- In-room childcare (surcharge)
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Bathroom emergency pull cord
-
Suite (Gemsstock)
1 King Bed
1442-sq-foot soundproofed room, balcony with mountain views
Layout - Separate sitting area
Relax - Fireplace
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with pay movies
Food & Drink - Coffee/tea maker, minibar (stocked with some free items), 24-hour room service, and free bottled water
Sleep - Pillowtop bed, premium bedding, a down duvet, a pillow menu, and turndown service
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Laptop-compatible safe, free newspaper, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Bathroom emergency pull cord
Non-Smoking
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Telephone
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Fireplace
- Bidet
- Bottle of water
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Separate sitting area
- Turndown service
- In-room childcare (surcharge)
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Bathroom emergency pull cord
-
Suite (Oberalp)
3 King Beds
2099-sq-foot soundproofed room, balcony with mountain views
Layout - Separate sitting area
Relax - Fireplace
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with pay movies
Food & Drink - Coffee/tea maker, minibar (stocked with some free items), 24-hour room service, and free bottled water
Sleep - Pillowtop bed, premium bedding, a down duvet, a pillow menu, and turndown service
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Laptop-compatible safe, single sofa bed, and free newspaper; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Bathroom emergency pull cord
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 7 (6 Adults)
- Coffee/tea maker
- Minibar
- Telephone
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Fireplace
- Bidet
- Sofa bed
- Bottle of water
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Separate sitting area
- Turndown service
- In-room childcare (surcharge)
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- Deep soaking bathtub
- Rainfall showerhead
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Bathroom emergency pull cord
-
Deluxe Suite (Grand)
2 King Beds
2045-sq-foot soundproofed room, balcony with mountain views
Layout - Separate sitting area
Relax - Fireplace
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with pay movies
Food & Drink - Coffee/tea maker, minibar (stocked with some free items), 24-hour room service, and free bottled water
Sleep - Pillowtop bed, premium bedding, a down duvet, a pillow menu, and turndown service
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Laptop-compatible safe, single sofa bed, and free newspaper; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Bathroom emergency pull cord
Non-Smoking
Max Occupancy: 6 (4 Adults)
- Coffee/tea maker
- Minibar
- Telephone
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Fireplace
- Bidet
- Sofa bed
- Bottle of water
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Separate sitting area
- Turndown service
- In-room childcare (surcharge)
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Bathroom emergency pull cord
-
Suite (Gotthard)
5 King Beds
3767-sq-foot soundproofed room, balcony with mountain views
Layout - Separate sitting area
Relax - Fireplace
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with pay movies
Food & Drink - Coffee/tea maker, minibar (stocked with some free items), 24-hour room service, and free bottled water
Sleep - Pillowtop bed, premium bedding, a down duvet, a pillow menu, and turndown service
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Laptop-compatible safe, free newspaper, and phone; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Bathroom emergency pull cord
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 10 (6 Adults)
- Coffee/tea maker
- Minibar
- Telephone
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Fireplace
- Bidet
- Bottle of water
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Separate sitting area
- Turndown service
- In-room childcare (surcharge)
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- Deep soaking bathtub
- Rainfall showerhead
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Bathroom emergency pull cord
-
Deluxe Room
1 Double Bed
560-sq-foot soundproofed room, balcony with mountain views
Layout - Separate sitting area
Relax - Fireplace
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with pay movies
Food & Drink - Coffee/tea maker, minibar (stocked with some free items), 24-hour room service, and free bottled water
Sleep - Pillowtop bed, premium bedding, a down duvet, a pillow menu, and turndown service
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Laptop-compatible safe, single sofa bed, and free newspaper; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Bathroom emergency pull cord
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Telephone
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Fireplace
- Bidet
- Sofa bed
- Bottle of water
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Separate sitting area
- Turndown service
- In-room childcare (surcharge)
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- Deep soaking bathtub
- Rainfall showerhead
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Bathroom emergency pull cord
-
Deluxe Suite (Junior)
1 King Bed
969-sq-foot soundproofed room, balcony with mountain views
Layout - Separate sitting area
Relax - Fireplace
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with pay movies
Food & Drink - Coffee/tea maker, minibar (stocked with some free items), 24-hour room service, and free bottled water
Sleep - Pillowtop bed, premium bedding, a down duvet, a pillow menu, and turndown service
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Laptop-compatible safe, twin sofa bed, and free newspaper; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Bathroom emergency pull cord
Non-Smoking
Max Occupancy: 5 (3 Adults)
- Coffee/tea maker
- Minibar
- Telephone
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Fireplace
- Bidet
- Sofa bed
- Bottle of water
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Separate sitting area
- Turndown service
- In-room childcare (surcharge)
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Bathroom emergency pull cord
-
Deluxe Room (Grand)
1 King Bed
592-sq-foot soundproofed room, balcony with mountain views
Layout - Separate sitting area
Relax - Fireplace
Internet - Free WiFi and wired internet access
Entertainment - Flat-screen TV with pay movies
Food & Drink - Coffee/tea maker, minibar (stocked with some free items), 24-hour room service, and free bottled water
Sleep - Pillowtop bed, premium bedding, a down duvet, a pillow menu, and turndown service
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Laptop-compatible safe, single sofa bed, and free newspaper; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Bathroom emergency pull cord
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Telephone
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Fireplace
- Bidet
- Sofa bed
- Bottle of water
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Separate sitting area
- Turndown service
- In-room childcare (surcharge)
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- Deep soaking bathtub
- Rainfall showerhead
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Bathroom emergency pull cord
-
Alpine 2-Bedroom Suite
This suite's standout feature is the fireplace. Featuring a private entrance, this suite is comprised of 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and a bath. The suite offers soundproof walls, a minibar, a tea and coffee maker, a flat-screen TV with streaming services, as well as mountain views. The unit offers 3 beds.
Max Occupancy: 5 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Fireplace
- Private entrance
- Sofa
- Hardwood or parquet floors
- Wardrobe or closet
- iPad
- Hypoallergenic
- Coffee machine
- Linen
- Clothes rack
- Toilet paper
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Feather pillow
- Hypoallergenic pillow
- Accessible by lift
- Smoke alarm
- Key card access
-
Alpine Junior Suite
This triple room features a fireplace. The spacious triple room provides a private entrance, a minibar, a balcony with mountain views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Fireplace
- Private entrance
- Sofa
- Wardrobe or closet
- iPad
- Coffee machine
- Linen
- Clothes rack
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
-
Gemstock Suite
Guests will have a special experience as this quadruple room features a fireplace. The spacious quadruple room offers a private entrance, a mini-bar, a balcony with mountain views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Fireplace
- Private entrance
- Sofa
- Wardrobe or closet
- iPad
- Coffee machine
- Linen
- Clothes rack
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
-
Furka 3-Bedroom Signature Suite
This suite offers a fireplace. This spacious suite consists of 1 living room, 3 separate bedrooms and 3 bathrooms with a walk-in shower and free toiletries. The suite provides a flat-screen TV with streaming services, a private entrance, a mini-bar, a tea and coffee maker as well as mountain views. The unit offers 4 beds.
Max Occupancy: 7 (7 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Fireplace
- Private entrance
- Sofa
- Wardrobe or closet
- iPad
- Coffee machine
- Linen
- Clothes rack
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
-
Oberalp 3-Bedroom Signature Suite
This suite features a fireplace. This spacious suite includes 1 living room, 3 separate bedrooms and 3 bathrooms with a walk-in shower and free toiletries. The suite offers a flat-screen TV with streaming services, a private entrance, a mini-bar, a tea and coffee maker as well as mountain views. The unit has 4 beds.
Max Occupancy: 7 (7 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Fireplace
- Private entrance
- Sofa
- Wardrobe or closet
- iPad
- Coffee machine
- Linen
- Clothes rack
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
-
Furka View Deluxe Room
This room comes with a private bathroom with a shower and a bathtub, a flat-screen TV with satellite channels and a view of the local mountains. It also features an iPad and a fireplace. Free WiFi is available. Please note that extra beds are not available in this room type. For children from 3 to 12 years, sofa beds can be provided (35 in).
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Fireplace
- Private entrance
- Sofa
- Wardrobe or closet
- iPad
- Coffee machine
- Linen
- Clothes rack
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
-
Alpine Deluxe Suite
This suite comes with a private bathroom with a shower and a bathtub, a flat-screen TV with satellite channels, and a seating area with a fireplace. It also features an iPad. Free WiFi is available.
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Fireplace
- Private entrance
- Sofa
- Wardrobe or closet
- iPad
- Coffee machine
- Linen
- Clothes rack
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
-
Alpine Deluxe Room
This room comes with a private bathroom with a shower and a bathtub, a flat-screen TV with satellite channels and a fireplace. It also features an iPad. Free WiFi is available. Please note that extra beds are not available in this room type. For children from 3 to 12 years, sofa beds can be provided (35 in).
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Fireplace
- Private entrance
- Sofa
- Wardrobe or closet
- iPad
- Coffee machine
- Linen
- Clothes rack
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
-
Grand Alpine 2-Bedroom Suite
The fireplace is the standout feature of this suite. This spacious suite includes 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and free toiletries. The suite offers a private entrance, a mini-bar, a tea and coffee maker, a flat-screen TV with streaming services, as well as mountain views. The unit has 3 beds.
Max Occupancy: 6 (5 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Fireplace
- Private entrance
- Sofa
- Wardrobe or closet
- iPad
- Coffee machine
- Linen
- Clothes rack
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key card access
Guest Reviews
- anetagT4894YG (10/5): The wonderful Chedi Andermatt - I have had the best time in Chedi Andermatt in March 2026. Everything from food, SPA to service was excellent. The design is very modern and I love the dark palate. One of my fave swiss resorts. We arrived by Glacier Express and the hotel is right next to the train station and right to Ski lifts, so perfect location.
- Hansjörg (9/5): -
- Syria (9/5): -
- Alexandra (8/5): -
- Emilia (10/5): -
- tafred (4/5): What were they thinking? - So this is the gorgeous place everyone raves about. The Alpine hotel of many dreams. And I do not understand why. Location is OK, it's neither in the center of town nor next to the gondola, but distances are manageable. It's very spacious, and so are (parts of) the rooms. You can tell they spent a lot on decor - very instagrammable and quite aesthetically pleasing, But practical it is not. There is no walk path to the hotel, or they do not remove the snow on it. I could only find one restroom in the immense lobby and restaurant area, and it was oversized in space but undersized in usability (men queued in front of the 2 closed stalls). The ski room area is tiny and quite frankly messy, overlaps the bar area. There are queue barriers everywhere (destroying the elegance and never on the pictures). The restaurant for breakfast feels like an overcrowded cafeteria (again in the pictures the tables are arranged in a more pleasing fashion, but that cannot accommodate the crowd). Service is a bit rude in restaurants, and food is OK. The room is huge, but the luggage/wardrobe area is tiny and contrived (but pretty) -- as if couples were travelling with 1 handbag to a ski resort. The toilet door in the bathroom is half transparent. The shower is immense but the shower head on the far side. The mini bar area is impractical. But 12 people can comfortably sit around the low table in the bedroom - which I suppose is what mattered. Tiling was slippery in the otherwise rather nice spa. Who designed this place? Our room had the wrong cover for the (huge and comfy) bed, the white and blue pattern of the mattress was quite visible (in the otherwise earth/brown/dark theme) -- they cannot even maintain the decor. To be fair the staff tried their best to fix the issues we mentioned. This is a very, very expensive hotel, for average service in an average location and ridiculously low practicality.
- Diyari (10/5): Amazing stay - EVERYTHING! Amazing property with excellent customer service.
- Kulwinder (10/5): -
- Vadim (10/5): -
- Hansjörg (9/5): -
- hariklia (9/5): -
- Yigit (8/5): Overall very good stay, we will come back - The room, the Spa, the Japanese Restaurant Lobby and reception area is quite small
- 852zigav (10/5): Simply the Best - Location top, Atmosphere unbeatable, Rooms spacious, Value $$, Cleanliness 5 stars, Noise level ultra low, Service not from this world, Amenities a dream.
- SoerenBjoern (9/5): -
- Elise (5/5): Matig - Ruimte Hotel heeft update nodig. Als je eenpersoons dekbedden wilt krijg je dunne dekentjes. Dat kan echt niet!
- ÖMER (10/5): Hayal gibi tatil için mükemmel - Yeri mükemmel. Olanaklar harika. Odaları çok güzel. Herkes yardım sever.
- mikeyb1803 (10/5): Incredibly sophisticated place - The Chedi Andermatt is an incredibly sophisticated place. We didn’t stay overnight but went for tea time and it was simply magnificent. Yes, it’s on the pricey side but absolutely worth it for the refined atmosphere and outstanding service. The tea tray was exquisite, and we topped the experience off with a glass of champagne...just perfect. The different seating areas create a cozy, intimate feeling that makes it even more special. A must-go when in Andermatt.
- Tango (9/5): -
- 546magnusd (2/5): Terrible service - We stayed here for three days. The skiing was good, the hotel is beautiful, but the service is poor. Especially in the bar, where ist very slow. I brought it up with the staff, but they weren’t very understanding. This is not what to expect from this kind of hotel. Don’t go, it’s not worth the money.
- bellamyn2025 (10/5): Peaceful spa - The Chedi Andermatt combines alpine charm with Asian inspired design, and the warm materials, mountain views, and peaceful spa area created a relaxing and high end mountain retreat.
- florianj682 (8/5): 5* experience tainted by Corporate Event - - great place for families - very close to the main ski area with incredible ski butler service (private ski teacher picks up kids) - great food in “the restaurant”; particularly variety of choice for kids, sushi and incredibly fresh breakfast (Friday eve service was slow because place was packed; much better on Saturday with a very nice/attentive Italian server; she made the experience really special) - nice pool indoor & outdoor - comfortable room with sufficient space: kids beds on bench/sofa are ok (seen better solutions) - check in and valet were really smooth - undortunately a corporate even sent the hotel in “lock down” and guests were not really well informed (closing gates, not possible to return rented skis, bathroom not accessible post 12pm); very unfortunate because we felt comfortable but somehow not welcomed anymore on Sunday (some exceptions: very friendly guy at ski rental, server for breakfast) - only reason why this is not a 5* experience
- Bader (10/5): One of the best suites I’ve stayed in - The design and room was exceptional N/A
- Orna (7/5): I appreciate the assistance of Tobi at ski room, Michi from front desk and Mr. Arron Bajram - you were all professional, - The location Unprofessional, some were not service oriented. My shower was broken and although I asked to repair it, still wasn’t done. Spa was nice yet far from what I expected from 5-star hotel on the mountain.
- John (10/5): Fabulous hotel for a special trip or ski adventure. - Fabulous hotel. Our ‘standard room’ was luxurious and packed with features and home comforts. Excellent spa and in/out pool. Excellent & free yoga classes with Sandra - very good for stretching after skiing. Ski Butler to help with kit, tuition, ski/boot care and ski area advice. Transport to/from Gemsstock lift, and to /from local restaurants. Location ideal: adjacent to the Gutsch gondola, Andermatt old town restaurants, and train station. It was all great.
- JFKMZ-321 (10/5): Stunning Hotel.... - Incredible Hotel and facilities, the Chedi is a elegant, peaceful, and set against the breathtaking backdrop of the Swiss Alps, in few words is truly stunning hotel. Concierge, Restaurant, Room service and Spa staff were amazing. Special thanks to Salvarore ed Alessio, they took care of us the throughout our holiday. Room was huge with everything you would want and more, special the amenities. The Japanese restaurant was next level. We will of course be returning.
- Sehaj (10/5): A magical winter escape combining luxury, serenity, and unforgettable mountain views. - The Chedi Andermatt offers an exceptional blend of alpine charm and modern luxury. The attention to detail throughout the hotel is remarkable — from the beautifully designed rooms to the tranquil spa and outstanding dining experiences. The staff were warm, attentive, and genuinely made our stay feel special. The spa facilities and outdoor pool with snowy mountain views were truly unforgettable. Honestly, there was very little to fault. Everything was extremely well managed and exceeded our expectations.
- X7629PRriccardos (10/5): 5 Star excellent experience - I stayed at The Chedi Andermatt on Tuesday, January 20th, for one night, and the experience was truly exceptional from start to finish. During our stay, we enjoyed dinner at the restaurant followed by a visit to the fumoir, which was the perfect way to end the evening in a refined and relaxing atmosphere. For dinner, we were warmly welcomed by Alessio, who took great care in arranging a beautiful table decorated with rose petals all around, creating a magical and romantic ambiance to celebrate my anniversary with my girlfriend. His attention to detail and genuine hospitality made the evening unforgettable. We chose the Asian tasting menu, accompanied by the wine pairing curated and served by Leo, the sommelier. The selection of wines was excellent and perfectly matched to each course, enhancing the flavors of the menu and elevating the entire dining experience. The following morning, my girlfriend and I enjoyed breakfast at the restaurant, where we found a rich and varied buffet offering both hot and cold dishes. Everything was of outstanding quality and beautifully presented. After breakfast, we checked out and then headed to the spa. We were welcomed by Priscilla, who kindly provided us with all the necessary explanations, and later guided by Antonio, a very professional and attentive staff member who accompanied us throughout our spa journey, ensuring a truly relaxing and enjoyable experience. Before leaving the hotel, we stopped by the lobby, where Davide welcomed us and prepared two excellent cocktails, allowing us to enjoy one last relaxing moment in a beautiful setting. From the very beginning until the end of our stay, the reception and concierge teams were outstanding — always professional, attentive, and genuinely helpful, making us feel truly cared for at every moment. Overall, The Chedi Andermatt exceeded all our expectations. Exceptional service, outstanding attention to detail, and a remarkable team made our stay memorable in every aspect. We will certainly return.
- Lara (9/5): - L'architettura ed arredamento. La disponibilità e gentilezza dello staff. Lo spa. Illuminazione specchi bagno.
- Justas (10/5): -
- Pierre-antoine (9/5): Luxe au ski - Le confort des chambres et l’esthétique de l’hôtel Le petit déjeuner mériterait d’être plus fourni
- Karin (9/5): War schön - Schöne Suite Essen solala Service langsam und keiner spricht deutsch
- Quest06774910425 (8/5): Prime location in Andermatt at the crossroads of Central Switzerland, Ticino, and Graubünden Breathtaking Alpine surroun - Prime location in Andermatt at the crossroads of Central Switzerland, Ticino, and Graubünden Breathtaking Alpine surroundings with stunning mountain views and unspoilt nature Luxury architectural design blending Swiss Alpine elegance with a contemporary Asian touch Spacious and comfortable rooms and suites with high-end finishes In-room fireplace creating a warm and cozy atmosphere Large, well-appointed bathrooms with both bathtub and separate rain shower Elegant spa and wellness area ideal for relaxation Peaceful and exclusive atmosphere, perfect for unwinding High-quality materials and refined interiors throughout the hotel Year-round destination suitable for skiing in winter and outdoor activities in summer
- Adnane (10/5): -
- sarahrZ1480YA (10/5): Wonderful - Beautiful natural setting Fabulous hotel. Luxurious, clean & relaxing Swimming outside whilst it snowed & in the dark is a memorable experience
- Sarah (10/5): Wonderful & relaxing - The natural setting Luxurious, well run, modern & friendly and relaxed. Beautiful rooms and public spaces Beautiful public spaces Clean spa Fabulous breakfast & food in the lounge & restaurant Swimming in the outdoor pool with snow falling in the dark was a special experience N/A
- Catherine (8/5): Nice stay in Andermatt - The lobby is very nice. Easy to get to from the train station The bed was not very comfortable other wise the room was lovely. The Swiss food at the restaurant was a bit bland go for the Asian food
- Jiayuan (10/5): -
- Rolf (7/5): nettes Personal, coole Einrichtung, teuer! - Essen im allgemeinen sehr gut!! Architektur beeindruckend! gepflegte Details. zuviele Menschen!! den Feiertagen zuzuschreiben🤷♂️
- Andreas (10/5): -
- Kirill (10/5): -
- Marcel (9/5): -
- Dr. Rojda (6/5): Kein zweites Mal. - Innendekoration Das Essen war nicht gut! Die Lage schaut nur auf andere Gebäuden!
- Indira (10/5): Greta place to stay it’s very luxurious the staff and close to is great close to - Everything was so nice Great breakfast included in the hotel price The food and services were very expensive
- Iuliu Eugen (10/5): Amazing - Almost all The new workers are not too friendly. Except the room service employers, they were great
- hamad (8/5): - They respected our religious values in regards too the in Room service menu & the staff of the room service was exceptional especially SILVATORIE he was very helpful Need more too offer Activities Around the town
- Maria (10/5): Magical! - It surpassed all of our expectations! Fabulous hotel, amazing facilities, great food, superb attention to details and the service is fantastic. I literally can’t fault anything but if I am pushed then, well, the suits would benefit from a full length (or any) mirror by the door because at the moment you have walk all the way to the bathroom in your coats and boots.
- Sherpa55387059553 (10/5): Great service in a beautiful place - Special thanks to Giuseppe and Davide at the lobby bar. Great guys, warm service and super professionals. It was a delighted to be assisted by them in such a beautiful establishment. Also, special mention to Megan, sommelier at The Restaurant. It’s wonderful to see a professional beautifully opening a great bottler of wine with class and a smile
- markiemarkos (10/5): Amazing, once in a lifetime type experience. - Amazing, once in a lifetime type experience. High luxury resort with large room, beautiful public areas, relaxing SPA and wide selection buffet breakfast. Reserve for a special occasion.
- Chris (3/5): -
- ana maria (10/5): amazing - its amazing place breathtaking nothing i can think of
- Pietro (10/5): - Tutto bellissimo!
- ernst (6/5): -
- Holger (10/5): -
- Karin (8/5): Es war schön. - Man sollte 18.30 oder 20.30 zum Dinner. Das ist wie Planwirtschaft und in dieser Preislage doch befremdlich. Personal sollte Deutsch können. Wir sind in der Schweiz.
- Fred (9/5): -
- CCLGRS (10/5): So good! - I stayed here 3 nights, a couple of days ago. I have a list of 5 star hotels that I wanna visit (it's a hobby, although an expensive one ;-) ), and this was on it, so I came here just to expericience the hotel. Rooms: I was in room 1503. Although I booked a standard room, the room is huge ànd gorgeous. I love the warm wood, the balcony, the bathroom, the huge shower... I love the 'chalet style' design, simply because it fits here. Breakfast: very very very good! Restaurant: had dinner in the main restaurant twice. Loved the multi course menu. Was very good. Restaurant The Japanese: had dinner here on my third night. Is was very calm, only 5 guests. But service was impeccable. Maybe the courses were given a bit too fast: I entered at 19.30 and was finished at 21.30. I rather would have 'made an evening out of it'. I had some delicious champagne, and then (as i don't drink much alcohol) I had the tea pairing. Was very cool! Loved it. Wellness: well.... this is gonna be a bit more difficult. Let me first say: I love the swimmingpool, the gym, ... it all looks amazing. But then there is the wellness area itself: the sauna's, steamrooms, jacuzzi's,... All look amazing! But I was amazed that most people wear swimwear. We are in the European region (ok, Switzerland is not Europe but you know what I mean), and here we don't wear clothing in a sauna! I checked with reception, and it was perfectly fine to ditch the swimwear in this (16+) area. But: in reality the mix between clothed people and nude people does not work. Although I covered my private parts in the sauna with a towel (as I always do) I got a rude comment from another (clothed) guest and his wife and they left immediately, and looked at me like I was a pervert. The second day, I was having a nice chat with a german lady in the sauna, who had her towel below the waist, but not the upper part. We were having a friendly chat, but then another man entered in swimwear, and he couldn't keep his eyes of her breasts. It made her feel very uncomfortable logically, so she left. In short: I get that you as a hotel want to keep all the guests happy, that includes the people form the USA and people from Muslim countries. But: one adapts to the location where one travels. In Europe, we don't wear swimwear in a sauna or a steamroom. The mix, simply makes both parties uncomfortable. The least you can do is put up a (big) sing, next to the 16+ sing, saying nudity is normal behind these doors. So at least people don't look at us Europeans as perverts. Some things I specifically liked: - As said the big but very cosy rooms - The overall interior and design of the hotel - The huge lobby - They were just hanging artwork in the lobby when I arrived, paintings on fabric, loved it!!! - That inside your room, you can see the outside temperature. Nice touch so you know how to dress! - Have I mentioned the Cheese Tower??? They have a f*cking CHEESE TOWER!!!! Loved it!! And the gentleman who arranged may cheese platter, was a very kind person! - And of course: the very very very handsome voiturier with beautiful eyes and a very sexy smile. What an incredibly warm welcome I experienced!!! I got so lost in his eyes, I almost forgot in which country I was. And my name is difficult, but he made remember it and greeted using my name every time. That guy has the 5 star mentality. Love him!!! Can you send him to Belgium? Things I would change if I'd be in charge: - As said: the wellness policy about clothing - A standard kettle in the rooms for tea, and white cups: I love the black RAK porcelain coffee cups, but not very practical for tea, as you simply cannot sea the color (and thus strength) of your tea. - the lighting in the elevators: the architect did a wonderful job, but here he screwed up: the led lighting in the elevators make your skin look so grey that it looks like you were stuck in a gletsjer for 15 years and just been brought back to defrost. - At the pool: standard lay menus on the side tables at the lounging beds, so it’s a bit faster / easier to order. - Sometimes it was hard to find a place free at the pool, even as it was very calm in the hotel. Will I be back? DEFINITELY! If only to see those eyes and smile of the voiturier again!
- Christian (10/5): - Exceptional attention to details All requests where responded at lighting speed
- Simona (7/5): -
- Admir (10/5): Perfekt - Die Ruhe ist unübertrefflich. Im Zimmer so wie in öffentlichen Räumen Gibt nichts auszusetzen.
- Fabiola (9/5): -
- Anna (10/5): -
- johneN1600TB (8/5): Wife’s 40th birthday ! - ⭐️⭐️⭐️⭐️ (4/5) Stayed: October 2025 – Wife’s 40th Birthday We stayed at The Chedi in October 2025 for my wife’s 40th birthday, and overall it was an incredible trip. The Chedi is a truly stunning hotel — elegant, peaceful, and set against the breathtaking backdrop of the Swiss Alps. We stayed in Room 1401, which had spectacular mountain views and a beautifully designed suite 👌. The spa deserves a special mention — especially the outdoor heated pool. Floating in warm water surrounded by crisp mountain air and snow-capped peaks was an unforgettable experience. A few things that could have been better: Before our arrival, I had sent several messages via both Booking.com and the hotel’s own email, trying to arrange some balloons and rose petals in the room as a surprise for my wife’s birthday. Unfortunately, I didn’t receive any replies until I eventually called the hotel myself. The concierge assured me everything would be arranged — but when we arrived, nothing had been done. This was disappointing as the surprise was ruined. I even sent a reminder message the day before, but again received no response. When I called the front desk after check-in, they said they were “just about to bring them up,” but at that point it was too late for the surprise. To their credit, the guest services manager called and sincerely apologized, offering us a complimentary bottle of champagne and a chocolate cake, which was a thoughtful gesture. I understand they were having internet issues at the time, but given I’d reached out the day before, I would have expected better communication from a 5-star hotel. The food across the property was another area that, in my opinion, didn’t quite match the standard of the hotel itself. The dining options were fine, but for a hotel of this caliber, I expected a higher level of culinary excellence. When we first arrived, check-in was delayed due to the internet outage. While waiting in the lobby bar, we were told only beer or champagne could be served until 12 PM when the bar officially opened. For a 5-star hotel, this felt a little restrictive — I’d expect more flexibility to accommodate guests upon arrival. On a positive note: When our private transfer back to Zurich Airport failed to show up, Mark from the concierge was incredibly helpful and arranged for his colleague Pedro to drive us in one of the hotel cars — a real lifesaver. Huge thanks to both of them for going above and beyond! Final thoughts: Despite a few hiccups, our stay at The Chedi was truly spectacular. The setting, design, and overall atmosphere make it a magical place, and I would absolutely recommend it to anyone looking for a luxurious alpine getaway. We can’t wait to return — and I hope my feedback helps make future guests’ experiences even better.
- John (9/5): Wife’s 40th birthday !!! - ⭐️⭐️⭐️⭐️ (4/5) Stayed: October 2025 – Wife’s 40th Birthday We stayed at The Chedi in October 2025 for my wife’s 40th birthday, and overall it was an incredible trip. The Chedi is a truly stunning hotel — elegant, peaceful, and set against the breathtaking backdrop of the Swiss Alps. We stayed in Room 1401, which had spectacular mountain views and a beautifully designed suite 👌. The spa deserves a special mention — especially the outdoor heated pool. Floating in warm water surrounded by crisp mountain air and snow-capped peaks was an unforgettable experience. A few things that could have been better: Before our arrival, I had sent several messages via both Booking.com and the hotel’s own email, trying to arrange some balloons and rose petals in the room as a surprise for my wife’s birthday. Unfortunately, I didn’t receive any replies until I eventually called the hotel myself. The concierge assured me everything would be arranged — but when we arrived, nothing had been done. This was disappointing as the surprise was ruined. I even sent a reminder message the day before, but again received no response. When I called the front desk after check-in, they said they were “just about to bring them up,” but at that point it was too late for the surprise. To their credit, the guest services manager called and sincerely apologized, offering us a complimentary bottle of champagne and a chocolate cake, which was a thoughtful gesture. I understand they were having internet issues at the time, but given I’d reached out the day before, I would have expected better communication from a 5-star hotel. The food across the property was another area that, in my opinion, didn’t quite match the standard of the hotel itself. The dining options were fine, but for a hotel of this caliber, I expected a higher level of culinary excellence. When we first arrived, check-in was delayed due to the internet outage.
- Michelle (10/5): -
- 528sasak (10/5): Top hotel - Probably the best hotel in Switzerland. The design, service, rooms, and spa – all exceptional. The entire experience is truly refined and memorable. The spa area is simply world-class. Everything was exceptional – truly a superior experience in every detail. Thank you for an unforgettable stay. We will gladly return.
- Marcos Ribeiro (9/5): estadia ok, comida asiatica, muito apimentada - Sala de Queijos Quarto muito frio , decoração muito escura
- Thomas (8/5): Urlaub zum Geniessen - Restaurant: Am 1. Abend erst nach über 90 Minuten und nachfragen den Hauptgang erhalten. Speisekarte täglich wechseln
- Ahmed (10/5): -
- lexics2 (8/5): Beautiful hotel, Not as child friendly as advertised - The hotel was beautiful but it is not as child friendly as advertised. The Kid’s Club is not staffed, and when I inquired I was told which days it was closed. When we arrived it was closed in addition of the dates mentioned. I found that disappointing since I inquired beforehand. It is not really a “Kid’s Club” like other high end hotels. It is a conference room with toys. Children are allowed to swim, but other guests make it clear they do not appreciate children being welcome. Even with adult only areas available. When arriving at the hotel there are adorable small gifts given to the children, as well as a small kid’s section of the buffet. The room is large to accommodate a family. There are much more kid friendly, high end hotels elsewhere. I will not be back with children.
- Christoph (10/5): -
- B9959CSlynneb (10/5): OMG incredible! Best hotel I have ever stayed in - This hotel is incredible, the rooms are stunning, staff takes care of every need. The view from our room was gorgeous. We ate dinner in the bar area, food was good, drinks were awesome. Breakfast had so many choices. I would give this place 10 stars if I could
- Victoria (10/5): - This hotel was the highlight of our trip. Hotels.com offered breakfast with the stay but then we were charged. That was unfortunate. But the property was absolutely beautiful and the staff was absolutely amazing. The spa and massage therapists were 5 star. I would only go back to Switzerland to stay at the chedi.
- William (10/5): - Fantastisk hotell. Ikke beste utsikten fra rommet, men til gjengjeld var rommet helt eksepsjonelt. Høy servicegrad men kanskje en smule polert? Kunne vært litt mer personlig. Nydelig beliggenhet med kort avstand til gondol.
- Oscar7AT (8/5): Room wonderful, service and overall vibe just ok - Pros: Room top notch. Luxurious, comfortable, hightech, nice touches such as real candles, oil burner. Staff responsive to requests from room but sorting issues that shouldn’t have existed eg no iron / steamer in room; check in hadn’t activated our room so fire etc didn’t work; issues with audio Spa is great Beautifully maintained Japanese at Gütsch is wonderful - food, service, views Good breakfast Cons: Staff service and attitude not aligned with hotel positioning and price. Some very friendly but couldn’t answer basic questions; some very stressed and impatient. Insufficient information provided about hotel, amenities, what’s open/ closed at check-in Outdoor pool v small Old school piano player in courtyard - not the right vibe V uncomfortable seating in lobby/lounge bar Overall enjoyed the stay and had a good deal; the cons would have been more annoying if we paid full price.
- Alan (8/5): -
- Jacques (10/5): -
- Jean-Luc (9/5): Un séjour reposant dans un hôtel très confortable - La chambre, le SPA, la piscine, le restaurant étoilé. L’horaire d’entretien des chambres erratique
- Niloufar (9/5): -
- Vallo (8/5): Restorani hinna ja kvaliteedi suhe on paigast ära. - Hommikusöök oli hea. Õhtune restoran on üle broneeritud ja teenindajad ei jõua teieni. Söök ise oli nagu igas Tai tänava kohvikus. Lihtsalt hinna vahe 15 kordne
- Baraa (10/5): -
- kristinex2025 (10/5): Relaxing couples’ cycling trip - We really enjoyed our time at the Chedi Andermatt. I didn't want to leave. It was restful and peaceful in a beautiful location with great access to the mountain passes for cycling. We booked the deluxe room with the bicycle package. 3 hours of biking per day and a Chedi Alpine massage are included. The room was so spacious, almost like an apartment - separate living room and dining area from the bedroom and a bath tub or rainfall shower option. It was a corner room overlooking the mountains with a wraparound porch. We felt so welcomed by a real plant in the room, a hand written card, bottle of wine and fresh stone fruit. We loved the little details in the room, like a wine bar, stocked mini fridge (non-alcoholic drinks are included), heated towel rack, and a even the cute design on the toilet paper (they're little dogs!) The road bikes are rented though a cycle shop in town, which the house car can take you to. They were Scott carbon bikes with 2x drivetrain and electronic shifting. The Restaurant: We loved the concept of having a main ingredient then a Swiss interpretation or an Asian interpretation. Standout dishes: Swiss beef papardelle, black pepper steak, an Asian salad (can't remember the exact name), peach dessert (the different textures worked really well together - crunchy, creamy and refreshing). The food was all excellent- beautiful presentation, thoughtful flavors, except for bok choy that came with a chicken dish - it was super salty and I would not recommend that one. The chefs were very attentive to my lactose intolerance and made modifications to multiple dishes. The modifications did not seem like an afterthought at all. Morning buffet is a generous spread. They even had real honeycomb! The cappuccinos with soy milk were delicious, smooth and had a lovely flavor profile. The staff are very welcoming and even remembered how I take my coffee. Housekeeping is excellent and there is turndown service. I read some of the other reviews noting the attitude toward customer service and for the most part I felt taken care of. However some instances did not sit well with me. First was our first night eating at the Restaurant. The server did not introduce the menu and also spilled a not insignificant portion of soup when she poured it into the bowl. She did apologize and then dabbed it up with a napkin. However I would have hoped she would offer to top up the soup without me asking. After all we are in a fine dining restaurant. When I brought this up, I felt dismissed. If this were my only experience with the restaurant and if the papardelle wasn't as incredible as it was, then I might not have given the Restaurant another chance. The next evening we had an Asian gentleman server who was very professional, attentive and made excellent suggestions on the menu in an unobtrusive way. Cascas Salon - Valentina is an artist. She is very detail-oriented and takes her craft seriously. A cut includes a shampoo with Oribe products, wet cut, blow dry, dry cut and she even styled my hair for a final look. She takes her time with every step. She listened to my questions/concerns, looked at inspiration photos and then gave her professional opinion. I was a little hesitant at first to try a new hair salon because it's difficult to find someone who is experienced in cutting and styling thick coarse Asian hair. This was one of the best haircuts I have ever had. I think I'll just have to come back to Switzerland every time I need my hair cut now. Opportunities for improvement: - A fizzy nicely scented bath bomb to accompany the lovely bathtub area - We brought up to the front desk that the phone wasn't working multiple times through our stay and someone only came the night before we were checking out. The attitude of the front desk staff was dismissive and not solution-oriented, like "oh yeah when I called, it would connect but I would just be saying hello and no one would answer." In short there ought to be a resolution, such as "I will send a technician to the room to fix the phone." - Fireplace was not working in the room and we only figured that out the last night of our stay so there was not time to get it fixed - At the restaurant, they charge for tap water (not bottled still water - TAP water). At least that is how the server explained or perhaps more accurately did not explain. She said all of our water is tap water. Each bottle is 9 CHF. I think as an American maybe there's a cultural difference but restaurants don't charge for tap water, just still bottled or sparkling water. Also why would you offer just water at the end of a meal? What about dessert, coffee, tea? It's a little laughable. - During check in there seemed to be a lot of body language that seemed every question we asked was an inconvenience. We also booked an additional night and it seemed like a big bother to the front desk staff to combine the reservation. There was sighing and even another colleague offered to help her but she said no. I am hoping she was just having a bad day. Almost all of the other staff interactions have been professional, friendly and helpful. - I did bring up some of these points real time but honestly I didn't want to dwell on negative things when there were so many wonderful things as well. If Chedi Andermatt took these points into consideration for improvement it would really be a perfect stay. What we loved - Decor, peaceful and tasteful interior design - Outdoor Finnish sauna - Interesting drinks in the fridge like a kombucha and matcha latte - Location to the mountain passes for cycling - Valentina at Cascas salon!! A true artist who is passionate about her craft - Our massages - medium pressure but definitely felt like a sports massage and these lovely women knew their anatomy Overall we loved our stay and would come again.
- pascal (6/5): -
- Bertram (8/5): -
- lauren (10/5): -
- Sandra (10/5): -
- Pasquale (8/5): -
- Tomer (10/5): -
- David (10/5): -
- Oliver (7/5): Der Schein trügt manchmal, Personal ist geschult aber das Unternehmen zu gross… - Ambiente Trotz dreimaliger E-Mail Anfrage und zwei telefonischen Kontakten erhielten wir keine Quittung der Übernachtung & Restaurantbesuch
- Jean Hugues (10/5): Le luxe est - Tout Rien
- Stella (9/5): Beautiful mountain retreat - Location, cleanliness, comfort Nothing :-)
- Brian (6/5): Too expensive - Food offering
- Erickpowell (6/5): Targets millionaires and does not acknowledge your Globalist status with Hyatt which is a deterrent and no AC !!! - We were welcome by an austere front desk young gentleman who totally lacked warmth and should NOT be working at the reception ! He has absolutely no personal skills and as a first impression it was a big turn OFF ! Americans be aware that this properly for its price range, does NOT offer air conditioning which is appalling !!! Nor does it acknowledge your affiliation to Hyatt and Globalist status guests ! which is unacceptable !!! Otherwise the hotel is superb, huge and will satisfy the millionaires ! Its location lacks appeal as a ski resort poor in its offering of warmth, attractions, coziness and character … traits you would think to find in a Swiss ski resort that advertises itself toward multi millionaires ! A bit overrated and overpriced overall to my taste !
- Jeffrey (10/5): Exceptional -
- Jean-marc (9/5): Superb -
- florenciahanamil (10/5): Thank you - The Chedi Andermatt offers an impeccable luxury experience. The service is exceptional, with attentive and professional staff who anticipate every need. My suites was breathtaking, with a fireplace, which create a warm and relaxing atmosphere. The spa is also an oasis of beauty and relax! The true highlight is the Food & Beverage department, which offers unforgettable culinary experiences, the Cheese room was my favourite one!A special thanks to Salvatore, the Restaurant Manager, for his exceptional professionalism and warm welcome, which make our stay a true pleasure. A stay at The Chedi Andermatt is an immersive experience of pure and alpine luxury.
- benrawk (10/5): Great place to have a family vacation - A great resort experience for our family. Everything was close to perfect, from the pickup from the airport to the room and activities the hotel staff booked for us. We stayed in one of the grand suites in buiding 5 which was great and had a washer and drier. My kids loved the hotel pools, the llama hiking activity the hotel booked for us, and the rock climbing walls a short way up the gondola. They also liked the Japanese restaurant at the top of the gondola. When I got a tooth ache, the hotel staff were very helpful and booked me an appointment with a dentist, which was conveniently located next door. My only point of feedback is that when we had dinner at the main hotel restaurant, service was a bit slow. It seemed like one waiter had to cover too many tables (half the restaurant), which is a lot! Overall great, we were willing to for sure be back if we come back to Switzerland.
- Ekaterina (10/5): perfection exists - everything is exceptional about this place
- Cedric (8/5): happy to have discovered one of Switzerland's legendary hotels - Leaving Briggels/Briels we decide to stop at this famous hotel “the chedi” Andermatt. Huge, big, large… and beautifully decorated. We booked a suite because the difference on booking was small. Impressive like an apartment. Everything is done via iPad. The bedding is amazing. There’s nothing negative to say. A lot of staff everywhere from the reception to the restaurant. But maybe too impersonal for us. We prefer smaller spot. More cosy, intimate. The breakfast doesn’t look “Chedi” vibes (big, huge, large)
- Salem (10/5): Exceptional -
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