Garza Blanca Preserve Resort & Spa - All Inclusive
Location: Km 8 Carretera Barra de Navidad, Puerto Vallarta, JAL, 48390, Puerto Vallarta, MX
Star Rating: 5 Stars
Property Type: property
About this Property
Luxurious Spa Experience
Relax with indulgent treatments at the full-service spa, followed by a dip in one of the 3 outdoor pools or a leisurely time at the private beach.
All-Inclusive Dining and Entertainment
Enjoy international cuisine at 6 restaurants, savor drinks at poolside and lounge bars, and benefit from complimentary meals and beverages with all-inclusive rates.
Convenient Amenities and Location
From concierge services to free Wi-Fi, this Mediterranean property offers everything you need. Plus, the proximity to various beaches and attractions enhances your stay.
Experience luxury and relaxation at Garza Blanca Preserve Resort & Spa - All Inclusive. Book now for an unforgettable getaway.
Important Information
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
- Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
Policies
Check-in: 04:00 PM - 11:30 PM
Check-out: 11:00 AM
Instructions: This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Full-service spa
- Free WiFi
- 24-hour front desk
- Luggage storage
- Designated smoking area
- Concierge service
- Wheelchair accessible
- Supervised childcare/activities
- ATM/banking
- Gift shops or newsstand
- Scuba diving nearby
- Breakfast available (surcharge)
- Safe-deposit box at front desk
- Multilingual staff
- Porter/bellhop
- On private beach
- Mountain biking nearby
- Skydiving nearby
- Full-service spa
- Wedding services
- Pool umbrellas
- Tours/ticket assistance
- Ecotours on site
- Snorkeling on site
- Free self parking
- Airport transportation - pickup (surcharge)
- Beach umbrellas
- Beach sun loungers
- Beach towels
- Beach yoga on site
- Ziplining nearby
- Mountain climbing nearby
- Assistive listening devices in meeting rooms
- Well-lit path to entrance
Rooms Available
-
3 Bedroom Suite Panoramic
2 King Beds and 2 Queen Beds
4214-sq-foot room, furnished balcony/patio with ocean views
Layout - Dining area and sitting area
Internet - Free WiFi 25+ Mbps
Entertainment - DVD player and premium channels with Netflix
Food & Drink - Kitchen with refrigerator, microwave, cookware/dishware, and coffee/tea maker
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - 3 bathrooms, shower/tub combination, bathrobes, and slippers
Practical - Washer/dryer, free local calls, and safe; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Magnifying mirror
Need to Know - Shared accommodations, no rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 8 (8 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- DVD player
- Microwave
- Private bathroom
- Slippers
- Satellite channels
- Kitchen
- Wardrobe or closet
- Toilet paper
- Sofa bed
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Ceiling fan
- Premium bedding
- Separate sitting area
- Turndown service
- Access via exterior corridors
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Down comforter
- Shared accommodation
- Furnished balcony or patio
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Local maps
- Window screens
- Guidebooks or recommendations
- Braille signage
- Portable bathtub seat
- Height-adjustable showerhead
- Accessible bathtub
- Magnifying mirror
-
Deluxe, 2 camas Queen size
2 Queen Beds
634-sq-foot room, balcony with ocean views
Layout - Bedroom
Internet - Free WiFi
Entertainment - DVD player and premium channels with Netflix
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Portable bathtub seat
Need to Know - Shared accommodations, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- DVD player
- Private bathroom
- Slippers
- Satellite channels
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Ceiling fan
- Premium bedding
- Turndown service
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Shared accommodation
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Local maps
- Window screens
- Guidebooks or recommendations
- Braille signage
- Portable bathtub seat
- Height-adjustable showerhead
- Accessible bathtub
- Magnifying mirror
-
2 Bedroom Suite Ocean Front
1 King Bed and 2 Queen Beds
2088-sq-foot room, furnished balcony/patio with ocean views
Layout - Dining area and sitting area
Internet - Free WiFi
Entertainment - DVD player and premium channels with Netflix
Food & Drink - Kitchen with refrigerator, microwave, cookware/dishware, and coffee/tea maker
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - 2 bathrooms, shower/tub combination, bathrobes, and slippers
Practical - Washer/dryer, free local calls, and safe; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Portable bathtub seat
Need to Know - Shared accommodations, no rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- DVD player
- Microwave
- Private bathroom
- Slippers
- Satellite channels
- Kitchen
- Wardrobe or closet
- Toilet paper
- Sofa bed
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Ceiling fan
- Premium bedding
- Separate sitting area
- Turndown service
- Access via exterior corridors
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Down comforter
- Shared accommodation
- Furnished balcony or patio
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Local maps
- Window screens
- Guidebooks or recommendations
- Braille signage
- Portable bathtub seat
- Height-adjustable showerhead
- Accessible bathtub
- Magnifying mirror
-
Panoramic Room
2 King Beds, 2 Queen Beds and 1 Large Twin Sofa Bed
Overlooking the ocean
Layout - 3 bedrooms and living room
Relax - In-room massage available
Internet - Free WiFi 500+ Mbps (good for 6+ people or 10+ devices)
Food & Drink - Local meal delivery service
Sleep - Blackout drapes/curtains and turndown service
Bathroom - 4 bathrooms, slippers, a baby bath, and children's slippers
Practical - Washer/dryer, free local calls, and safe; cribs (free) available on request
Comfort - Daily housekeeping
Accessibility - Wheelchair accessible
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 8 (8 Adults)
- Safety deposit box
- Telephone
- Private bathroom
- Slippers
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Turndown service
- Blackout drapes/curtains
- In-room childcare (surcharge)
- In-room massage available
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Champagne service
- Chef
- Local maps
- Guidebooks or recommendations
- Baby bath
- Baby monitor
- Changing table
- Child-size slippers
- Restaurant dining guide
- Meal delivery service available
-
Junior Suite 1 King Bed, Ocean View
1 King Bed
968-sq-foot room, balcony/patio with ocean views
Layout - Bedroom, living room, and sitting area
Internet - Free WiFi
Entertainment - 30-inch Smart TV with premium channels and Netflix
Food & Drink - Coffee/tea maker and minibar (fees may apply)
Sleep - Egyptian cotton linens, a pillow menu, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Iron/ironing board and wardrobe or closet
Comfort - Daily housekeeping
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Hair dryer
- Bathrobe
- Private bathroom
- Satellite channels
- Wardrobe or closet
- Toilet paper
- Shampoo
- Daily housekeeping
- Premium bedding
- Separate sitting area
- Free WiFi
- Pillow menu
- Balcony or patio
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Smart TV
- Soap
-
3 Bedroom Suite Ocean Front
2 King Beds and 2 Queen Beds
4327-sq-foot room, furnished balcony/patio with ocean views
Layout - Dining area and sitting area
Internet - Free WiFi 25+ Mbps
Entertainment - DVD player and premium channels with Netflix
Food & Drink - Kitchen with refrigerator, microwave, cookware/dishware, and coffee/tea maker
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - 3 bathrooms, shower/tub combination, bathrobes, and slippers
Practical - Washer/dryer, free local calls, and safe; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Magnifying mirror
Need to Know - Shared accommodations, no rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 8 (8 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- DVD player
- Microwave
- Private bathroom
- Slippers
- Satellite channels
- Kitchen
- Wardrobe or closet
- Toilet paper
- Sofa bed
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Ceiling fan
- Premium bedding
- Separate sitting area
- Turndown service
- Access via exterior corridors
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Down comforter
- Shared accommodation
- Furnished balcony or patio
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Local maps
- Window screens
- Guidebooks or recommendations
- Braille signage
- Portable bathtub seat
- Height-adjustable showerhead
- Accessible bathtub
- Magnifying mirror
-
Suite Honeymoon
1 King Bed
1322-sq-foot room, balcony with partial ocean views
Layout - Bedroom and living room
Internet - Free WiFi 25+ Mbps
Entertainment - DVD player and premium channels with Netflix
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Magnifying mirror
Need to Know - Shared accommodations, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- DVD player
- Private bathroom
- Slippers
- Satellite channels
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Ceiling fan
- Premium bedding
- Turndown service
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Shared accommodation
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Local maps
- Window screens
- Guidebooks or recommendations
- Braille signage
- Portable bathtub seat
- Height-adjustable showerhead
- Accessible bathtub
- Magnifying mirror
-
2 Bedroom Suite Panoramic
1 King Bed and 2 Double Beds
3229-sq-foot room, balcony with ocean views
Layout - 2 bedrooms, living room, and dining area
Internet - Free WiFi 25+ Mbps
Entertainment - DVD player and premium channels with Netflix
Food & Drink - Kitchen with refrigerator, microwave, cookware/dishware, and coffee/tea maker
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - 3 bathrooms, jetted bathtub and separate shower
Practical - Washer/dryer, free local calls, and safe; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Magnifying mirror
Need to Know - Shared accommodations, no rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- DVD player
- Microwave
- Private bathroom
- Slippers
- Satellite channels
- Kitchen
- Wardrobe or closet
- Toilet paper
- Sofa bed
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Jetted bathtub
- Ceiling fan
- Premium bedding
- Separate sitting area
- Turndown service
- Access via exterior corridors
- Blackout drapes/curtains
- Separate bathtub and shower
- Separate dining area
- Free WiFi
- Down comforter
- Shared accommodation
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Local maps
- Window screens
- Guidebooks or recommendations
- Braille signage
- Portable bathtub seat
- Height-adjustable showerhead
- Accessible bathtub
- Magnifying mirror
-
Ultra Junior Suite Panoramic
1 King Bed
990-sq-foot room, balcony with partial ocean views
Internet - Free WiFi
Entertainment - DVD player and premium channels with Netflix
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Portable bathtub seat
Need to Know - Shared accommodations, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- DVD player
- Private bathroom
- Slippers
- Satellite channels
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Ceiling fan
- Premium bedding
- Turndown service
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Shared accommodation
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Local maps
- Window screens
- Guidebooks or recommendations
- Braille signage
- Portable bathtub seat
- Height-adjustable showerhead
- Accessible bathtub
- Magnifying mirror
-
One Bedroom Suite
1 King Bed and 1 Double Bed
1550-sq-foot room, balcony with ocean views
Layout - Bedroom and dining area
Internet - Free WiFi 25+ Mbps
Entertainment - DVD player and premium channels with Netflix
Food & Drink - Kitchen with cookware/dishware and coffee/tea maker
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - 2 bathrooms, shower/tub combination, bathrobes, and slippers
Practical - Washer/dryer, free local calls, and safe; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Magnifying mirror
Need to Know - Shared accommodations
Smoking And Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- DVD player
- Private bathroom
- Slippers
- Satellite channels
- Kitchen
- Wardrobe or closet
- Toilet paper
- Sofa bed
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Ceiling fan
- Premium bedding
- Turndown service
- Access via exterior corridors
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Down comforter
- Shared accommodation
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
- Soap
- Local maps
- Window screens
- Guidebooks or recommendations
- Braille signage
- Portable bathtub seat
- Height-adjustable showerhead
- Accessible bathtub
- Magnifying mirror
-
Oceanfront Penthouse
3 King Beds
3700-sq-foot individually decorated room, balcony with ocean views
Layout - 3 bedrooms, dining area, and sitting area
Relax - Outdoor private hot tub
Internet - Free WiFi 25+ Mbps
Entertainment - 42-inch LCD TV with premium channels, Netflix, DVD player
Food & Drink - Kitchen with refrigerator, dishwasher, cookware/dishware, and coffee/tea maker
Sleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - 3 bathrooms, jetted bathtub and separate shower
Practical - Washer/dryer, free local calls, and safe; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Magnifying mirror
Need to Know - Shared accommodations, no rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 8 (8 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- DVD player
- Dishwasher
- Private bathroom
- Slippers
- Satellite channels
- Kitchen
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Jetted bathtub
- Ceiling fan
- Premium bedding
- Separate sitting area
- Turndown service
- Access via exterior corridors
- Blackout drapes/curtains
- Separate bathtub and shower
- Separate dining area
- Free WiFi
- Down comforter
- Pillow menu
- Private spa tub
- Shared accommodation
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Chef
- Local maps
- Window screens
- Guidebooks or recommendations
- Braille signage
- Portable bathtub seat
- Height-adjustable showerhead
- Accessible bathtub
- Private spa tub (outdoor)
- Magnifying mirror
-
Ultra 2 Bedroom Panoramic Suite
1 King Bed and 2 Queen Beds
3229-sq-foot room, balcony with ocean views
Layout - 2 bedrooms, living room, and dining area
Internet - Free WiFi
Entertainment - DVD player and premium channels with Netflix
Food & Drink - Kitchen with refrigerator, microwave, cookware/dishware, and coffee/tea maker
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - 3 bathrooms, separate bathtub and shower, bathrobes, and slippers
Practical - Washer/dryer, free local calls, and safe; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Portable bathtub seat
Need to Know - Shared accommodations, no rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- DVD player
- Microwave
- Private bathroom
- Slippers
- Satellite channels
- Kitchen
- Wardrobe or closet
- Toilet paper
- Sofa bed
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Ceiling fan
- Premium bedding
- Separate sitting area
- Turndown service
- Access via exterior corridors
- Blackout drapes/curtains
- Separate bathtub and shower
- Separate dining area
- Free WiFi
- Down comforter
- Shared accommodation
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Local maps
- Window screens
- Guidebooks or recommendations
- Braille signage
- Portable bathtub seat
- Height-adjustable showerhead
- Accessible bathtub
- Magnifying mirror
-
The Grand Penthouse
3 King Beds
5000-sq-foot individually decorated room, furnished balcony/patio with ocean views
Layout - Dining area and sitting area
Relax - Outdoor private hot tub
Internet - Free WiFi 25+ Mbps
Entertainment - DVD player and premium channels with Netflix
Food & Drink - Kitchen with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - 3 bathrooms, shower/tub combination, bathrobes, and slippers
Practical - Washer/dryer, free local calls, and safe; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Magnifying mirror
Need to Know - Shared accommodations, no rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- DVD player
- Microwave
- Dishwasher
- Private bathroom
- Slippers
- Satellite channels
- Kitchen
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Ceiling fan
- Premium bedding
- Separate sitting area
- Turndown service
- Access via exterior corridors
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Down comforter
- Pillow menu
- Private spa tub
- Shared accommodation
- Furnished balcony or patio
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Chef
- Local maps
- Window screens
- Guidebooks or recommendations
- Braille signage
- Portable bathtub seat
- Height-adjustable showerhead
- Accessible bathtub
- Private spa tub (outdoor)
- Magnifying mirror
-
Deluxe, 1 cama King size
1 King Bed
635-sq-foot room, balcony with ocean views
Layout - Bedroom
Internet - Free WiFi
Entertainment - DVD player and premium channels with Netflix
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Portable bathtub seat
Need to Know - Shared accommodations, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- DVD player
- Private bathroom
- Slippers
- Satellite channels
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Ceiling fan
- Premium bedding
- Turndown service
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Shared accommodation
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Local maps
- Window screens
- Guidebooks or recommendations
- Braille signage
- Portable bathtub seat
- Height-adjustable showerhead
- Accessible bathtub
- Magnifying mirror
-
Habitacion (Upgrade to Mousai)
1 King Bed
1065-sq-foot room, balcony with mountain views
Layout - Separate sitting area
Internet - Free WiFi 25+ Mbps
Entertainment - DVD player and premium channels with Netflix
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Magnifying mirror
Need to Know - Shared accommodations, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- DVD player
- Private bathroom
- Slippers
- Satellite channels
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Ceiling fan
- Premium bedding
- Separate sitting area
- Turndown service
- Access via exterior corridors
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Shared accommodation
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Local maps
- Window screens
- Guidebooks or recommendations
- Braille signage
- Portable bathtub seat
- Height-adjustable showerhead
- Accessible bathtub
- Magnifying mirror
-
Junior Panoramic Suite
1 King Bed
985-sq-foot room, balcony with ocean views
Internet - Free WiFi 25+ Mbps
Entertainment - DVD player and premium channels with Netflix
Food & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, iron/ironing board, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Magnifying mirror
Need to Know - Shared accommodations, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- DVD player
- Private bathroom
- Slippers
- Satellite channels
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Ceiling fan
- Premium bedding
- Turndown service
- Access via exterior corridors
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Shared accommodation
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Local maps
- Window screens
- Guidebooks or recommendations
- Braille signage
- Portable bathtub seat
- Height-adjustable showerhead
- Accessible bathtub
- Magnifying mirror
-
Ultra 3 Bedroom Panoramic Suite
2 King Beds, 2 Queen Beds and 1 Double Sofa Bed
4208-sq-foot room, balcony with bay views
Layout - 3 bedrooms, dining area, and sitting area
Internet - Free WiFi
Entertainment - DVD player and premium channels with Netflix
Food & Drink - Kitchen with refrigerator, microwave, cookware/dishware, and coffee/tea maker
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - 4 bathrooms, separate bathtub and shower, bathrobes, and slippers
Practical - Washer/dryer, free local calls, and safe; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Portable bathtub seat
Need to Know - Shared accommodations, no rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 8 (8 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- DVD player
- Microwave
- Private bathroom
- Slippers
- Satellite channels
- Kitchen
- Wardrobe or closet
- Toilet paper
- Sofa bed
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Ceiling fan
- Premium bedding
- Separate sitting area
- Turndown service
- Access via exterior corridors
- Blackout drapes/curtains
- Separate bathtub and shower
- Separate dining area
- Free WiFi
- Down comforter
- Shared accommodation
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Local maps
- Window screens
- Guidebooks or recommendations
- Braille signage
- Portable bathtub seat
- Height-adjustable showerhead
- Accessible bathtub
- Magnifying mirror
Guest Reviews
- Josue (10/5): - Excellent Service and beautiful hotel
- David (10/5): - The room had an incredible view of the ocean and the surrounding area. The food was also excellent!
- Aleksandr (10/5): - Great hotel, friendly staff! I think we'll come back again and again.
- Lauren Marie (10/5): - Amazing!
- Artour (10/5): - It was amazing tip Thank you for all staff
- Liliana Magdalena (10/5): - La vegetación y la playa son increíbles !! El servicio excelente, te hacen sentir en casa
- Maria (10/5): - Thank you 😊was a amazing day’s
- Raul (10/5): - LACK OF BABY CHANGING All AROUND PROPERTY.
- Ethel (10/5): - Overall good condition. Clean rooms with ocean view. There are 5 restaurants to select and food is good as well. It's a pity that construction is going on and is quite noisy.
- Kevin Lee (10/5): - Great location and installation
- Kara (8/5): - The resort itself was BEAUTIFUL. MOST of the staff were amazing. Th front desk staff were all pretty unfriendly, concierge was hit or miss but the servers were all amazing. SHOUT OUT TO OMAR!!!!! Our room, Junior panoramic suite was beautiful and clean. The restaurant's were all decent but most food lacked flavor/seasoning. The beach and pools were lovely. Overall, we enjoyed out time here and would come again
- Yvette (10/5): - We loved the resort and all that the all inclusive had to offer. The options for food were fantastic! The view from the room was incredible! Our room was cleaned daily and most of the days we had our snacks refilled. The one downfall was our concierge, she was very nice and started out super helpful until we found this was all only to set us up for hearing about a timeshare.
- Kevin (10/5): - The staff were really nice, good looking property and the food was good.
- Moises (10/5): - Very spacious and great service!
- Alex (10/5): - We had a wonderful and restful time!
- Ramin (6/5): - The place is a nice hotel but it's only good for honeymooners or seniors. it's very quiet nothing fun is going on, no music, no entertainment, after the dark there is no lights around the pool area everything is dark the only thing you can do is eat and go to bed if you don't want to go to the city. Food quality is very good but the restaurants are not very attractive or have any kind of music or entertainment. The craziest part was that even though we paid for all inclusive and we checked in after 6:00 p.m.after 11:30 which was their check out time they didn't let us eat or drink and told us we have to pay. I have a stayrd in so many all inclusive hotels and they always let you eat after you check out and let you stay there until you catch your flight. There is no bar in the pool and you just have to order everything. What I love about all inclusive is the buffet style restaurants but this hotel doesn't have any buffet style, you either have to be dressed up and dine in at the restaurant or order in room service or at the pool service. Each building has one restaurant only and you have to use the shuttle to go to the other restaurants of the hotel.
- Julio (10/5): - Awesome place, staff is super
- Kimberly (10/5): - Amazing staff, greay food, and beautiful views
- Lyubov (2/5): - We are Expedia Gold Members and have stayed at this property multiple times, but this visit was extremely disappointing. We came to celebrate my husband's birthday and had informed the hotel in advance about this special occasion. Despite receiving several welcome emails, there was absolutely no acknowledgment of the celebration in our room. At check-in, we were entitled to a complimentary upgrade if available. The supervisor, Nicole, and front desk staff, Susanna, refused to honor this benefit, even though a honeymoon room was available at the time. Their response was cold and dismissive, simply telling us we would have to pay if we wanted the upgrade. There was no effort to accommodate us, no attempt to make us feel valued, and no gesture of hospitality — even though this was our fifth stay at this property. The lack of professionalism and indifference shown by the staff ruined what was supposed to be a memorable celebration. Sadly, we left feeling unwelcome and unappreciated. For loyal guests and Expedia Gold Members, this treatment is unacceptable. We are looking forward to staying at your hotel again. For our upcoming visit, we would prefer to be assisted at check-in by different staff members than last time, as we want to ensure the warm and professional experience we know your hotel is known for. While check-in could have been smoother, we were impressed by so many other aspects of the hotel. The restaurant and service staff were exceptional—warm, professional.
- Tsen Hong Daniel (10/5): - Excellent food. Beach not that good and pool is smaller n crowded.
- Christopher A (10/5): - Amazing resort! Staff was always on top of everything and had the best customer service!
- Laura (10/5): - A bit of a hike from the towers to the beachside pool. It’s a nice place and the food is excellent but would probably stay elsewhere in the future
- Rick (8/5): - Overall great experience. Some minor customer service issues. Also, said we are vegetarian, and were delivered meat. All told, lovely resort/would return.
- Bon (8/5): - Under the construction, sleepless night due to noisy road
- Hannah Rae (10/5): - Great staff. Excellent service. Gorgeous views
- Mina (10/5): - It was amazing
- Feliciano (10/5): - The only problem is that at the restaurants not all of the food is included they charge extra for steak and lobster they should state that on the food options
- Nuria (10/5): - Everything
- Parham (6/5): - I have been to this property multiple times. The rooms are excellent. The all inclusive option has become worst over the years. Currently, there are restaurants and menu items that can’t be ordered under “all inclusive”. Also the alcohol included is very limited and cheap brands. They overcharge you for the non covered items. Internet access is limited in some areas of the hotel and in some rooms in the suites.
- Blake (2/5): - My familly arrived and were told during check in at Garza Blanca’s lobby that they were not allowing us to stay at Garza Blanca and instead of the 2 bedroom panarama room I booked months in advance and prepaid for they were splitting us up and putting us in two 1 bedroom units in Mousai instead. Several different excuses for that were given to us in the three visits to the front desk to try to get what I booked; constuction noise from the new tower being built next to tower 4, then it was construction noise from remodeling of a Penthouse room, and then the manager told us Garza Blanca was having AC issues. Mousai is very nice but is a hip couples resort and we were intending a family trip, not a party resort. I would not have booked the trip had I known. We packed for 3 days intending to have the washer/dryer in the Garza Blanca room. We were not offered any compensation, refund, or future credit . Tafer owns other resorts in the area with 2 bedroom units- why were we not offered them? Since I can’t trust Tafer Resorts to not bait and switch our rooms we are forced to avoid Tafer properties in the future. Too bad since we have had 4 great stays at Tafer properties in Puerto Vallarta and Cabo
- Shokry (10/5): - Great resort. The service is exceptional. Every person wants to do anything and everything to make your stay enjoyable, easy, and safe. They are focused on your comfort and always wanting to please. The heated infinity pools are amazing. The beach does have rocks so get swim shoes. Only two restaurants allow kids but they have kids club so parents can enjoy dinner at the other restaurants. Amazing experience. Highly recommend
- Peter (10/5): - Staff members were amazing. Our original concierge never made the dinner reservations. We got it straight after following up with another staff member. Highly recommend the all inclusive package Would stay here again 👍
- Jeanette (10/5): - Food was amazing and staff at the restaurants were very accommodating to my allergies. Internet was not great but other than that everything else was great! My family had an amazing time!
- Soroush (10/5): - Best resort experience we’ve in been in Mexico!
- Cynthia (10/5): - Service was great, food was great, beautiful setting.
- Felipe (10/5): - Property was stunning, views from our room and pool areas were breathtaking. Dining was top notch, but most important was the staff, very attentive and considerate to all of our needs and wants. Can't wait wait to go back...
- Martha (10/5): - Very friendly and helpful staff.
- Robert (8/5): - The property is very nice and we had a really good time. My only complaint is that at the end of each meal they would have a device they would scan your wrist band and make you fill out a gratuity form. This is the first time I’ve experienced this at any all inclusive resort. Sometimes it would take a while for the server to get back to you so you can scan out. We didn’t realize this was a must do and one time the guy ran all the way out of to the front and stopped us from getting in the trolly to scan our wrist band. The wrist band scanning really left a bad taste in our mouth to the point I probably wouldn’t return to this resort.
- Tigran (10/5): - Excellent place
- Inna (10/5): - Amazing, amazing, amazing. Omar by the pool made our stay unforgettable. Excellent service by every single staff member of Garza. Definitely coming back.
- Zhenya (10/5): - We had an amazing vacation and are extremely satisfied with our stay! The hotel was excellent, featuring very attentive and responsive staff. The rooms and the entire property were impeccably clean, which added greatly to our comfort. We also really enjoyed the variety of options available in the restaurants. Our kids were thrilled with the experience as well. If we could suggest one thing to improve, it would be to add a bit more children's activities to keep the little ones engaged. Overall, everything was fantastic, and we will definitely be coming back!
- Myda (10/5): - Absolutely loved our vacay here as a family of four! We will definitely be coming back! There was great service, great views and great food!
- Teresa Lugo (10/5): - Beautiful resort first class in every aspect
- Catalina (10/5): - Paradise in Puerto Vallarta
- Rhonda (10/5): - Service was excellent, resort size was manageable (pools and restaurants were never overcrowded), and the food was excellent at every restaurant we tried.
- Mohammad Reza (10/5): - Great
- Lejla (10/5): - We were thrilled to be upgraded to the adults-only Hotel Mousai, and it exceeded all expectations. The hotel is modern, impeccably clean, and beautifully designed. From the moment we arrived, the staff made us feel welcome with their warm and friendly service. The rooftop pools and bars were absolutely dreamy—perfect for relaxing with a cocktail in hand while soaking in the stunning views. And the sunsets? Unbeatable. Each evening felt like a private show of nature’s beauty. If you’re looking for a luxurious, peaceful escape with top-notch amenities and service, Hotel Mousai is it. We can’t wait to come back!
- Diojenes Guillermo (10/5): - This place is beautiful,quiet and safe. The working staff are respectful and helpful, the restaurants are great ,the food top quality, I enjoyed being at the Heroshi, Aquazul and Bocados. What I didn't like, during the night time the resort needs something for us to do beside drinking,the mall was always empty, and that would be a nice place to enjoy with the family because it's beautiful, I wasn't there in the weekend, probably I'm wrong.
- Bryan (6/5): - Someone defecated in the pool and employees where busy trying to find it instead of having everyone exit the pool also attention to detail was poor I complained that the internet was not working from day one to day six it never got fixed all we got was will look at it
- Lilit (10/5): - *
- Arman (10/5): - Great rooms, views, and service
- Leticia (6/5): - At check in the young lady who helped us indicted we would be upgraded to a two bedroom suite. She said this was being done because we were Expedia VIP members. We were excited about the upgrade until we received our room and the exterior of the room was surrounded by vegetation. We had absolutely no view of the ocean. What we were not told was that we would lose the ocean front view we had reserved. Once we spoke to the same individual who assisted us and explained the situation she attempted to tell me that even though you reserve and pay for an ocean front view that doesn’t guarantee you will get one. She was not nice nor accommodating until we asked to speak to two other individuals in charge. The entire situation could have been handled differently. It set an awful start to our long awaited vacation and wasted time. It was disappointing.
- Sonali (10/5): - One of my favorite resorts I have been to! Excellent service by all the employees. Everyone was super nice and friendly. Really good food options as well! Very happy and definitely will be returning!
- Jimmy (10/5): - The resort was beautiful.
- Kathy (10/5): - The gardens around this property are phenomenal.the food is excellent and the service amazing. We enjoyed water aerobics, a salsa dance class, kayaking, and snorkeling, as well as a food preparation class. The one thing that was a challenge was they were doing construction right near our room. The hotel compensated us a bit for the noise, but it did not make for a relaxing stay if you wanted to be in your room or on the deck during the day, The tennis courts and basketball area was near the construction area and was not being kept up well. Overall, the hotel was very pleasant.
- Carlton (2/5): - terrible experience. one of the worst customer service experiences i have ever experienced from a hotel. do not book with then they do not respond to customer requests and are impossible to reach reservations
- Michael (6/5): - It’s a beautiful hotel that accomplishes its objectives of getting American tourists. The best part of the resort are the rooms. Everything else, food/beach/timing/transportation are inconvenient or not quality
- james (2/5): - Horrible. Unless u stay at the all adult building then I have access to all. Do t stay here!!! Cabo Garza Blanca 100% better service food every thing.
- Larry (10/5): - The service, the accommodations, the staff and the restaurant and food quality were excellent. We were bathed in luxury and we loved it!
- Cristian (10/5): - Absolutely loved everything about this property. The grounds, the pools, the restaurants, the service, the weather, the transportation between resorts. And ofc the service was top. Everyone makes you feel at home. We had a wonderful first night having a surprise romantic beach side dinner my husband arranged and the food and service was phenomenal. What a way to kick off our tenth wedding anniversary week! Oh the gym that’s on the north tower of Moussai overlooking the beach made working out so much easier! Almost forgot Tierra Luna gardens is beautiful! Must not miss. We will be back.
- Cristina (10/5): - Spot less, Quiet, Great view, outstanding service and great restaurants !! We love it, can’t wait to go back 😊 The only thing that we didn’t like was the we had to come back 😅
- Heather (10/5): - Amazing hotel
- Ricardo Marquez (10/5): - I was hoping for authentic food
- Anshul (2/5): - They just want your money through expedia, do not book this hotel through Expedia especially if you have a ocean view. It’s a rip off and we ended upmpaying more at the hotel and Expedia was very unhelpful.
- miguel gonzalvo (10/5): - Garza Blanca was everything! I’ve stayed at all-inclusive hotels before, and sometimes the food can be disappointing—but not here. Every meal was absolutely delicious, especially at Bocados Steak House. Noemi from Bocados was amazing—so warm and attentive! Honestly, all the servers were excellent. The drinks were strong and never watered down. Thank you for such an unforgettable trip. I can’t wait to come back!
- Sirisha (10/5): - great
- Olajumoke (10/5): - My husband and i hadva nice time there. Good food
- narinder (2/5): - While the resort looks great from the outside, our stay was marred by unexpected charges, poor service, and lack of accommodation for families. - Secret charges: $120 USD for a Red Bull and unspecified "service charges" despite being an all-inclusive guest - Limited room service: cutoff at 11 PM with no alternatives - Unhelpful staff: managers and supervisors unresponsive to issues - Family-unfriendly: no accommodations for families with small children- we tried to get a snack for our kids prior to leaving and the staff and supervisors rejected this request as we were one minute past our checkout time - Lack of kids' activities and entertainment - Overcrowded pool -missing cash from safe in the room -managers provided no resolution Given the issues we experienced, I'd advise against staying here. There are better options in Puerto Vallarta.
- Jose (10/5): - Garza was absolutely amazing. Their customer service is exceptional!
- sayeh (10/5): - We get upgraded to hotel mousai. Very lovely experience. Clean room, lovely rooftop pool, and great restaurants.
- Larissa (6/5): - Food and drink quality was disappointing. I would never pay that price again for the buffet quality food we received.
- Cristina (4/5): - Quality of food was not the greatest. Spouse had food intoxication and the Hotel Walk In clinic charged an extremely high amount for medications and services rendered. Staff customer service was excellent! Transportation and Trolly was fun and safe! Staff at the Pools and Beach were attentive and excellent! Too much noise with current remodeling and new additions.
- Amir (10/5): - Thx
- Kelly (10/5): - We loved this resort and will definitely be back!!
- Kartik (8/5): - Hotels.com did not highlight that many restaurants were meant for stilts
- Natalia (10/5): - Lo mejor de todo fue el personal! Amables, atentos! Salvador Concierge de alberca, Alejandro mesero de alberca, Jorge mesero de restaurante solo por nombrar algunos! Todos las verdad desde que entras hasta que te vas son excelentes! La comida muy rica y variada, la habitación amplia y con todo lo que necesitas!
- Paul (10/5): - Clean updated property with good food and drink , just a little but too busy for the time of year for me . The back building were I was is little bit of a walk . As I asked for ocean room , but that what I got . Apart from that nice hotel , just a kettle but bust for me ..
- LOURDES (10/5): - Personnel was amazing very helpful such a wonderful place
- Raul (10/5): - Beautiful place to stay , the staff is awesome , place is safe. They treat us like REAL family!! My kids and wife love it ..see u guys next year!!
- shawn (10/5): - The service is second to none.
- Samaneh (6/5): - We stayed at Garza Blanca for 5 nights. The rooms were nice and the beds very comfortable. Beach access was good, and the area was well maintained. However, it didn’t feel like a true all-inclusive experience. There were limited food options available during the day, and dinner required reservations—which were really hard to get—so we ended up ordering room service instead. There was little to no entertainment, especially compared to other all-inclusive resorts we’ve visited. It was also difficult to find a pool chair with a good view. The food quality overall was good, but the drinks were just okay. We paid an additional $1,500 for the all-inclusive package for two adults and one child, and unfortunately, it didn’t feel worth the cost.
- Pelin Damci (10/5): - We spent 6 days at the hotel in April 2025. 3 adults and 2 kids. The room was beautiful, the pools were in great shape. The food options were plenty. The staff was amazing. Always smiling and helpful. We would definitely recommend! The only feedback would be: 1) a small playground for kids maybe next to the carousel would be good 2) there were no diaper changing stations for babies in the restrooms in the lobby.
- RAHI (10/5): - Wonderful resort. The pool is nice, but I wish they had a little more amenities
- Denise (10/5): - Everything
- Anashe (2/5): - Unfortunately there was construction with jackhammer and heavy noise starting 7 am to at least 8 pm. The rooms were far from the main area and ocean 140 stairs to be exact. Unfortunately waiting for the trolley that took us around the property for 15-20 min each ride isn’t exactly idea of a relaxing vacation. Food was mediocre (Costco style)
- Randa (10/5): - Great customer service Restaurants are great Food and beverages are excellent I recommend this hotel I will return for sure
- Nana (10/5): - Suites were amazing and spacious. Lovely walking area in the garden. Best food ever!
- Offir (2/5): - This was one of the worst travel experiences I've ever had, and I blame both Expedia and the hotel. First of all, when we arrived at the hotel, our room was NOT ready. Instead of a smooth check-in, they threw us into a suite for one night, only to make us wake up early the next morning to move to our actual room. I'm on vacation—I don't want to wake up early! The staff didn’t care at all; in fact, the girl at the front desk had the worst attitude. She was rude, slow, and acted like we were inconveniencing her. And we weren’t the only ones—our family members had the same issue. Their excuse? A "plumbing maintenance issue." To make matters worse, we specifically booked a hotel ON the beach, and guess what? It wasn’t on the beach. Complete false advertising! The trolley they used to transport us was a joke, uncomfortable and unsafe—I ended up with back pain because of it. And then the flight situation—Expedia completely dropped the ball. We were told our flight was delayed, only to find out later that they straight-up lied to push us onto another flight. Why lie? Just be honest! It was beyond frustrating and unnecessary stress on what was supposed to be a relaxing trip. Expedia, do better.
- Tina (4/5): - The hotel itself is nice but I will never stay here again because of the management and front staff. I had to wait 4 hours during check in to get a room.
- Paul (10/5): - Our first trip to Puerto Vallarta and our first all-inclusive experience and it didn't disappoint. The staff were so friendly and accommodating and the hotel was amazing, from the pools to the restaurants.
- Maryellen (10/5): - The staff was perfect. There was nothing we would have changed
- Adam (8/5): Almost great - Beautiful resort. Really nice and friendly people. Least all-inclusive all-inclusive resort I’ve been to. Too many items in each menu that are not included in the all-inclusive plan. Like lots of them. Stayed in the Oceanside penthouse, and it was literally the best hotel room I’ve ever had. So spacious and nice. Would have been perfect for 3 couples, but was wonderful for our family of 4 as well. Butler service was not helpful. They were very kind, though. All service people were friendly and great. Had a large mouse in our garbage can in the kitchen. Not ideal. Wanted to have us attend a time-share sales meeting there. Tried to get us to book it when we were checking in. Not ideal way to start our stay. Overall, it was a beautiful resort with nice people. Not great value when you consider the exclusions on the menu (including alcohol exclusions too) and lack of quality butler service. Considering these things, I’d hesitate to stay at a Tafer resort again.
- Darrell Robert (10/5): - Beautiful property, great resort for snorkeling, kayaking and paddle boarding near protected Los Arcos. Perfect distance for Zip Lining excursions. Cuisine at property was amazing, but my only critique is make reservations prior to vacation if traveling with children so your dinner plans are not 8pm-9pm.
- Mireya (10/5): - Beautiful place and nice staff
- Moustafa (2/5): - Not very friendly and the restaurants are adult only not allowing my 16 years to join. Lobby and receptionist staff is so rude and short
- Kirsten Anne (10/5): - best place we have ever stayed. look forward to coming back,
- Brooklynn (6/5): - My son was the only one of the kids club. The room service food was absolutely horrible. The Deadpool lock on our door was broke. They tried fixing it but it still wasn't working properly and my wife couldn't even open or close the deadlock. The showers do not get cleaned very well and the handicap handle in one of the showers had disconnected from the tile set bolt. Property around the resort is amazing. Some of the staff was great some of them were ignoring us. Spa imagine massages were way over priced. The room maintenance needs to be much better. We ordered room service but I would not even eat it It was that terrible. The breakfast restaurant was good but just average nothing 5 star. Paying $600 for a couples massage that was not even great is what really ruined my stay. The kids club the ladies were amazing but my son was the only one there all 3 days. Bonnie was amazing, our concierge lady. The nature preserve and the gardens next door are absolutely beautiful. I just feel it's overpriced and under maintained.
- Ryann (8/5): - Beautiful property, great food, the servers and maid staff was unbelievable. They do try to sell you hard on there timeshare and don’t care as much about you when you decline but other that that it was amazing
- Gustavo (10/5): - Very nice property
- Dina (10/5): - We had an amazing time here. The only thing to note is that the sweets are connecting so we had a loud family next to us. Otherwise amazing.
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