Residence Inn by Marriott Austin - University Area

Location: 1209 E 51st St, Austin, us

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 04:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Family rooms
• Pets allowed
• BBQ facilities
• Lift / Elevator
• Express check-in/check-out
• Fax/photocopying
• Facilities for disabled guests
• Non-smoking throughout
• Shared lounge/TV area
• Grocery deliveries
• Wheelchair accessible
• Lower bathroom sink
• Emergency cord in bathroom
• Outdoor furniture
• Visual aids: Braille
• Auditory guidance
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Access to health care professionals
• Security alarm
• Key card access
• Shopping on site
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Snack bar/deli
• Golfing on site
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Private picnics
• Reception hall
• Fishing nearby
• Horse riding nearby
• Swimming nearby
• Charcoal grill
• Bulk dispenser for toiletries
• Paddle boating nearby

Rooms Available

• King Studio with Sofa Bed and Roll-in Shower - Mobility Accessible

  The unit has 2 beds.

  Max Occupancy: 2 (2 Adults)

• Studio

  A seating area with a flat-screen TV is featured in this room. A coffee machine is also provided.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Heating
  • Kitchen
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Dining area
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Coffee machine
  • Linen
  • Entire unit located on ground floor
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Adapted bath
  • Emergency cord in bathroom
  • Shower chair
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Carbon monoxide detector
  • Hearing accessible

• One-Bedroom King Suite

  A seating area with a flat-screen TV is featured in this room. A coffee machine is also provided.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Heating
  • Kitchen
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Dining area
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Coffee machine
  • Linen
  • Dining table
  • Entire unit located on ground floor
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Adapted bath
  • Emergency cord in bathroom
  • Shower chair
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Carbon monoxide detector
  • Hearing accessible

• Two-Bedroom Suite

  A seating area with a flat-screen TV is featured in this room. A coffee machine is also provided.

  Max Occupancy: 5 (5 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Heating
  • Kitchen
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Dining area
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Additional bathroom
  • Coffee machine
  • Linen
  • Dining table
  • Entire unit located on ground floor
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Adapted bath
  • Emergency cord in bathroom
  • Shower chair
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Carbon monoxide detector
  • Hearing accessible

• King Studio with Sofa Bed - Hearing Accessible

  The unit offers 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Cots
  • Hearing accessible

• King Studio with Sofa Bed and Adapted Tub - Mobility Accessible

  The unit offers 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Adapted bath

• King Studio with Sofa Bed - Hearing Accessible

  The unit has 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Hearing accessible

• One-Bedroom King Suite with Sofa Bed - Hearing Accessible

  Max Occupancy: 2 (2 Adults)

  • Hearing accessible

• King Studio with Sofa Bed - Mobility Accessible with Tub

  The unit has 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Adapted bath

• One-Bedroom King Suite with Sofa Bed - Hearing Accessible

  Max Occupancy: 2 (2 Adults)

  • Hearing accessible

Guest Reviews

• Alesha (9/5): -
• Lauren (10/5): -
• Lindsay (9/5): -
• Lynn (4/5): Too many issues to not give a bad review. - The breakfast was minimal. The location was excellent for our meetings and we also liked the stores and restaurants nearby. First we were not told about the hot water boiler being out. Then the elevator was down and 2 of us are handicapped and had to crawl down the stairs. Then we went to a business nearby and when we came back, we could not get in with our room keys.
• Kelsey (10/5): -
• Ali (7/5): -
• davoshiaj (2/5): HORRIBLE - The WORST hotel to stay in. The hotel is way outdated, parking fee is a scam, the rooms are old and smell bad. The breakfast is gross. The showers cold and dirty . The people above me stomped all night. The area is full of homeless people
• Yairi (8/5): -
• Cassandra (10/5): I enjoyed being in comfort for my 56th Birthday - Clean comfortable and peaceful the bed was very comfortable Absolutely nothing
• Richard (3/5): Expensive hotel with lack of maintenance - Room was clean AC unit was very noisy. I thought a large semi truck was starting up every time it came on so I didn't get much sleep even with a noisemaker on to drown out the noise. If I had not gotten to the room at midnight, I would've asked for a different room to see if it was better. The door was very hard to lock and the next morning when I opened the door, I could not get the lock to move so the door would not close.
• Christopher (8/5): -
• Jeremy (8/5): -
• Leah (6/5): I had to forfeit the room due to appointment time change -
• Michael (10/5): -
• lezlig2022 (10/5): Courteous and professional, neat and clean. - Lovely stay, clean and tidy! We were in town for the UT/A&M game. My daughter was having an issue with her dress, and Debbie at the front desk went out of her way to help her get it fixed up. She was such a sweet lady, a professional class act who cared for my young adult child before I arrived that day. I would absolutely stay here again when necessary.
• ARTURO (4/5): Decepcionante - Está en una muy buena ubicación Las instalaciones son muy cómodas PÉSIMO servicio el personal es muy grosero y NO te ayudan en NADA NO limpian los cuartos diario a pesar que te cobran lo mismo
• elisew828 (2/5): BEWARE - HELL HOTEL - UNSAFE and disgusting. Avoid at all costs. We had booked this hotel over Origin Mueller because of the pool and the buffet. Huge mistake. I was told that this hotel is going out of business and that is the only logical explanation for why it is in such a deplorable condition and why they are neglecting such critical maintenance. - Leaking air conditioner caused room to smell of mildew - and on day 2, we found large amounts of BLACK MOLD. Once we saw this, we left immediately and switched hotels. - Pool was bright green and thick with algae. - Electrical outlets had exposed metal and caused small explosion that was super scary and ruined my plug. - Furniture is at end of life - like free side of the road (exposed stuffing, rips, etc). - Room just generally very tired and dirty. The list goes on and on. Terrifying experience that nearly ruined our trip to Austin.
• Casi (10/5): -
• Lauren (10/5): -
• Jennifer (10/5): - Nice amenities, excellent breakfast, nice gym and pool!
• beep (1/5): - terrible service dirty rooms literal bed bugs poor communication
• kanarek (10/5): -
• Lidia (6/5): - First room had an A/C that didn't work after trying to adjust it and the shower temperature could only be super hot or super cold. Moved to a new room where TV remote did't work and shower temperature stayed cold.
• Emma Cherry (10/5): - I would go back to this place. Very neat, spacious and accommodating staffs
• Ali (8/5): Great stay, friendly staff, nice breakfast, but no drinking water ! - Location is very good, downtown and restaurants are very close to the hotel. Big rooms with kitchen. No drinking water provided at all, this was really annoying! I had to go out in the middle of the night just to buy a bottle of water because I forgot to buy one before I go to my room!
• Dana (8/5): Quiet, comfortable. - Difficult to find the entrance. Doors were locked in the daytime. Had to call the front desk to get in.
• Sierra (10/5): - Great stay
• Claire (10/5): - Staff was amazing! Clean and upscale!
• Iris (10/5): -
• Todd (10/5): - Staff were super friendly. The hotel was updated and very clean. Our room was very spacious and comfortable. We had a wonderful experience.
• 672earnestj (8/5): Nice staff but needs some remodeling - Some hotels give bags some dont but when you check a guest in and you ask them what brings you to town? You say birthday even though its not mandatory as a gold member it would be nice to offer a bottle water
• Ashley (10/5): - Walking distance from shopping center, restaurants. Staff was friendly.
• K.Douglas (10/5): - Great stay for State Championship for One Act Play in Texas.
• Frances (8/5): Very good - Loved the location! Close to our son’s home and it was so easy to come and go!
• adorabled2025 (10/5): Exceeded my expectations in every way! - I was traveling to Austin May 1-5, 2025, to attend two concerts and wanted a hotel near the auditorium, which was north of downtown and UT. I was spending four nights, and I needed a fridge and microwave in the room, if possible. I found online this wonderful Marriott Bonvoy Residence Inn Austin-University Area hotel, only four stories tall, conveniently located north of downtown, just east of I-35 on E. 51st St. I was concerned about possible noise from the highway but found, to my pleasant surprise, that the hotel had excellent soundproofing and was completely quiet. Couldn’t even hear occupants of nearby rooms. (My room was on the top floor.) There was a beautiful view of the Austin skyline. And instead of just providing a mini-fridge and microwave, best of all, it came with a FULL KITCHEN that was completely stocked with place settings for 4: dishes, silver, glassware (including wine glasses and corkscrew!), pots and pans, coffee maker, cooking utensils, and even detergents for the sink (with disposal) and dishwasher were provided. It had a FULL-SIZED fridge with icemaker (great for leftovers, meds, and food and flowers I bought), large microwave, and stove top with burners! And a table and two chairs. I stayed in the smallest room, but it was like having my own studio apartment and had a spacious closet, separate dressing area with large sink and countertop and shelves, and a walk-in shower with sliding glass door. King-sized bed, easy chair, and convertible sofa (which I didn’t need, except to relax on) that even came with an ottoman. The work area included a huge desk and drawers (free WiFi for Bonvoy members that was very fast), and there is a business center available. Hotel also had outdoor pool and patio (with grill) and indoor fitness center with treadmills, stationary bike, etc. They worked well, and clean towels were provided. And although there is no restaurant, they provided a delicious, buffet breakfast 7 days a week with several hot and cold entrees until 9:00 a.m. during the week and 10:00 a.m. on the weekend. I loved the huge container of hot, freshly-cooked oatmeal (not a package you had to microwave) and the numerous fresh toppings provided, including fresh nuts, seeds, and other yummy stuff. The entire hotel was spotless and sanitary, and the housekeeping staff did a great job, including my room. And gave me all the extra towels and hangers I requested. The hotel also appeared to have been remodeled recently, with fresh carpeting and paint job throughout the whole hotel including the hallways (which were air-conditioned), bathroom fixtures, etc. Service by the hotel staff also exceeded my expectations, especially from Deborah, the Assistant General Manager, who has been there several years and is a true pro who understands how to accommodate and meet a guest’s needs! And when I couldn't figure out how to use what turned out to be a childproof electrical outlet, they sent an engineer who came right to my room and showed me how to use it. A/C with individual thermostat worked well. I am somewhat tech-challenged, but even I could figure it out (and the WiFi)! And the price was also surprisingly accessible, given all the amenities! And you get Marriott Bonvoy points. I was concerned about noise and security from a nearby Home Depot, but that turned out to be a non-issue. And it was great to have several restaurants (Thai, Italian, La Madeleine, etc.) and stores (Sprouts, Michaels, Best Buy, etc.) within walking distance. And I felt very safe there as a single woman traveling alone. Despite some reviews I read, I didn't find parking to be a problem at all. So although I am very picky, this Residence Inn exceeded my expectations and needs!
• E9185NQjamesb (10/5): Good Sleeping, Good Eating, Good Shopping - The pillows were really fluffy. The bed was comfortable. The check-in process was easy. The lady who checked us in was friendly and funny. The hotel is near major roads. The hotel is also near several different restaurants and grocery stores.
• Paul (6/5): - Daily housekeeping is not available. I stay 6 nights and room was never cleaned. Front desk says housekeeping is every 3 days and offerd toilet paper and fresh towels. Pool dirty, with green algae and not heated. Breakfast poor. Cold. Or out of most items. I am surprised Marriot puts there name on this one
• Priscilla (10/5): - Hotel staff was nice and attentive. Room was clean and comfortable.
• Mark (8/5): - Hotel room did not have a bathroom door. Front desk finally moved is to a new room
• William (10/5): Top notch hotel - We loved the stay plenty of room, we will definitely be back.
• B1919GObriana (2/5): Don’t do it. Not acceptable. - This place is not up to any sort of standard. Chairs are all peeled in room and lobby. Carpet worn thru to the floor. Found bed bugs in the bed and left immediately with barely and apology. Luckily the Residence Inn South Austin helped me out with a reduced room rate and an apology even though they do not have the same ownership. I would never recommend the University area hotel, it is unacceptable.
• Carrie (10/5): - Very convenient to Dell Children's Hospital.
• Verified traveler (10/5): Nice hotel - This is our second stay at this hotel. Rooms are very nice with lots of space to spread out and a full kitchen. Very convenient location for us. The bathroom could have used a good scrubbing!
• jmcdermon (8/5): Great location for our purposes - The location was perfect for this trip. We were in town for our daughter's wedding. Since our daughter lives in the Mueller area this was the closest hotel. The suite layout is much preferred. The pillows were the big old-style pillows and neither my wife nor I were able ti get them adjusted so we didn't wake up with stiff necks. We prefer hotels that have multiple smaller pillows, that give the sleeper more options for arrangement. The other weird thing was they don't have luggage racks in the rooms, so you either have to put your suitcases on the furniture or on the floor. We were on the first floor, but the blackout shades work well and it wasn't too noisy. The weather was great and the A/C seemed to always be too cold. Unfortunately, the ground floor windows didn't open, so we couldn't just shut the A/C off and open the windows. We will stay here again, but we'll ask for an upper floor next time.
• Gabriel (10/5): - Great service
• 443sherrim (2/5): TERRIBLE MANAGER / SAFETY HAZARD - In my 30 year federal government career I have traveled all over the world. Never, have I EVER, been treated so horribly. This was my fourth time staying at this hotel and I will NEVER stay again. Our team has booked room blocks at this hotel for the past three years for a major event we host in Austin. We will NEVER return. The asst manager (Debbie Hall) argued with us from the second my boss and I walked in the door. She insisted we were not eligible for tax exempt rooms (that is illegal as federal government employees on official travel are tax exempt in the state of TX). She was rude, impolite, combative, and simply had ZERO customer service skills. She belittled every single one of our team members as they checked in, taking 20-30 minutes to argue over tax exempt forms (we are all experienced fed gov travelers who have traveled to TX on several occasions with no prior issues), telling us we didn't know how to open our room doors when the locks would not disengage to allow us access even after green lights. It took me FOUR tries to get my door open, then to my surprise when I tried to leave my room, my deadbolt would not disengage, locking me INSIDE the room. The "engineer" came to let me out, had issues as well, but then proceeded to show me for over five minutes the proper way to open the door. The manager reiterated that I didn't know how to open the door when I brought it to her attention that my deadbolt not working properly. SAFETY HAZZARD!!! Several other teammates had issues with their locks both entering and leaving their rooms. I then returned to my room after about 2 hours to find my bathroom flooded because the hose on the toilet popped off and leaked all over the floor. Not wanting to deal with the front desk again, I used my towels to sop up the water and fix the toilet myself. The asst manager argued with every single one of us as we checked in to the hotel, questioning our pictures on our IDs, making rude comments about our last names, and simply acting like she truly did not want us in her hotel. Most of us who were staying at her hotel are already very stressed and anxious during a very tremulous time as we try to navigate uncertain times wondering if we will have jobs or not.
• Frederick (10/5): - Front desk staff was uniformly great
• David (8/5): Very good -
• Thomas (8/5): Great location missing breakfast essentials - Great location and front desk staff. The breakfast, however, lacked plates, eggs, and (a bit later) coffee. Other than that, a great start to the day.
• Hill (7/5): Nice! - I was disappointed with the options of the breakfast and particularly the coffee. "The bathroom and bed were great, but the room could use some extra dusting and carpet cleaning, and it would be nice to have a microwave and ice bag available.
• john (10/5): - Front desk staff were amazing. Nice rooms.
• Karen (8/5): Very good - Everything Room service wasn’t on top.
• Michelle (10/5): Exceptional -
• Wendi (10/5): - Try nice, clean and quiet location
• Rudy (10/5): It was great until... - Overall the experience was great although i woke up to a roach falling on my chest. That was unpleasant. The supervisor said she couldnt give me a discount since i paid through expedia.
• Cheryl (10/5): - Overnight stay only - much nicer accommodations than necessary!
• Rebecca (10/5): - Easy and friendly check-in.
• Verified traveler (2/5): - I’ve used this hotel before and it has been good. This time I had some issues. I woke up in the middle of the night with ants on me!! They quickly changed rooms but that affected my sleep obviously. Then we had a second room that we had trouble getting out of because the electronic lock wouldn’t u lock.
• BrentTippen (6/5): Decent 3 star hotel. Friendly staff. Typical Residence Inn. - This is a decent 3 star Marriott. Staff was extremely friendly and helpful. Room was clean. It’s a typical Residence Inn. The location was slightly confusing. It’s less true University area and more Dell Children’s medical center area. The gym is decent. They have a pool. Free parking. And great friendly staff. The bed was very uncomfortable and felt a bit dated. Overall a decent stay, true 3 stars.
• Gary (8/5): - Had to take a 3rd room with a smaller tv screen because the first 2 rooms had tvs that were not working properly. One only had 20 channels and none were local, the other had a non functioning guide button and had to scroll through each channel to see what was playing.
• CSC1973 (6/5): OK base for Austin - Take note: a) Breakfast was pretty simple. The simplets I have seen in dozens of Residence Inns I have stayed b) Parking is congested as there are other businesses around but it "clears" at night c) Outside pool, which was great for august heat d) Room and all appliances, ok e) Check for more logding options in the area for a family of five
• Maricruz (10/5): - Loved our stay. It was a cute and clean hotel.
• Gabriel (10/5): - Outstanding staff
• Jim (10/5): Exceptional -
• Jim (10/5): Exceptional -
• Elizabeth (10/5): Exceptional - Staff was well informed on the area and were amazing .Breakfast was excellent 10/10 experience
• Verified traveler (10/5): Clean & Comfortable Hotel -- Pet-Friendly - We stayed there for a couple of nights. Room was very clean and comfortable. We had our dog with us and they were very accommodating. There are many dining and shopping options in the area, some are walkable. We will be staying here again in the future.
• kourtneyd848 (2/5): DEBRA HILL LIAR - DO NOT SAY HERE THERES A LADY WORKS AT FRONT DESK NAME DEBRA HILL. she’s a liar and will over charge your card saying the rate you book under not valid. I stayed there June 6 only to be extra charged the day after I checked out. And the workers lie for her.
• Riyaz (10/5): Exceptional -
• AngieSFO0328 (4/5): No Staffing Issues, Sad Breakfast - This place really needs help. I checked in around 5pm and the gentleman behind the front desk was overwhelmed and he kept stating he was on his own and most requests for any items were not being addressed. There were Bonvoy Elite members checked in in a rushed manner and not being recognized, much less offered courtesy items, NOT EVEN a smile. Printer in the lobby has been out of service for 4 days.... Or more since I see this mentioned in prior reviews. None of the amall tvs in the common areas work... NONE!!! THE BREAKFAST IS THE CROWN JEWEL OF SADNESS.... If they entered a contest to find the saddest conplimentary breakfast offerings of a hotel anywhere in the US, they wo6ld loose because they eould be too sad for even that contest! C'mon. You have a better chance of finding a better breakfast behind the dumpster in Home Depot across the street!!! This place has a lot of potential, but lack the right attitude, appropriate staffing levels, proper upkeep. This hotel should not be part of Marriott!
• Mark (8/5): Very good—but not perfect—YET - While there's always room for improvement, this Hotel always pleases me. The women running the breakfast buffet get an A+ from me. Always fresh food, AMAZING bacon, and a friendly "Good Morning" every day. I stayed a week, and LOVED these women. As for the front desk, Patrick was my favorite. The friendly African-American male spoke TOO LOUDLY and made me feel that my private questions were now the public's business. Otherwise, no complaints with him or the women also working the front desk. My experience with the housekeeping staff was not so great—my room was supposed to be cleaned every other day, but it was only cleaned ONE DAY total. Disappointing!
• Christine (6/5): Ugh nothing like bugs to turn you off a place I always liked staying at - Comfortable bed Lots of free, convenient parking Nice Hot shower Decent Free breakfast Air conditioning worked well Convenient location to many shoppes & eateries as well as close to UT-Austin I’ve stayed here numerous times, this weekend was a disappointment. The first room we were given had 3 roaches crawling in bathroom area. Gross! I immediately called front desk and requested a new room. We were immediately switched to a new room on a different floor but was offered nothing for the inconvenience. The front desk people were far more helpful and friendly the last time I stayed here than the people this weekend. Also their TV remotes are noisy and not efficient - this happens every time I stay here. Click twice just to change channels…annoying.
• Tracie (10/5): - Very nice place to stay
• Swainyerisms (10/5): Helpful staff! - The hotel was just what we needed when we went to Austin for the NASCAR races at COTA. I accidentally left some clothes in the closet when we checked out. I contacted the hotel and advised them of this. They said they would send them to me if I sent them a shipping label. I did and they sent them. I would like to specifically thank one employee - Jeremiah. He went above and beyond to help me out with getting my clothes back. He returned calls and called me when he said he would. Thank you, Jeremiah!!
• Christine (8/5): Huge room, clean, super nice employees & great location! - Definite LIKES: ample free parking, was given a room upgrade - 2 bedrooms/2 full baths, lots of space to stretch out, full kitchen, nice living room area, 3 TVs, ample closet space, free breakfast, spacious lobby areas with TV and plenty of room to sit, well-stocked snack area with frozen food choices (room has a microwave), comfortable bed, hotel is conveniently situated in shopping center with many eateries and shopping venues, and Debbie at the front desk was extremely helpful and polite when I was checking in - even ordered me a pizza on her phone and had Jeremiah walk with me to the Domino’s late at night to pick it up! Thank you to both of these wonderful people for being so friendly and welcoming!! Water in shower was cool the whole time - had to be quick or I’d freeze. Also the door to my room did not seal properly to a full close. The locks on that door worked but I felt better sleeping with my bedroom door locked as an added security measure. The front desk person on day of checkout was nice about it and credited my account with bonus points for the trouble.
• Cynthia (10/5): - Nice & clean.
• Anthony (10/5): Exceptional -
• adC3180EA (2/5): my stay was not pleasant - i checked in and the last 3 Marriott' i have checked into the printer's DON'T work just like the one at this location and most of the time the check in ask to send the family and friends ds rate to a email it's not like i didn't have it i just haven't been able to print it the front door lady who checked me in around about 10:27pm was not nice i mean i just got off the road i was so tired and me being a platinum member you would this bring that up wasn't really nice seeing i was tired and just ready to lay down then unless im wrong i have a choice of ten $ from the market or point's i took the 10$ i got a dr pepper and she said she was going to charge me for the chips i know dam well the soda ain't 10$ moving forward i had roches in my room i never said nothing because i didn't feel like moving btw on my profile it clearly show's i ask to be downstairs but may they didn't have anything moving forward the breakfast i get to the breakfast area to eat i grabbed a few thing's i was going to go back back the lady just shut the door not asking before she did you need anything i close up smh the moving forward i ask for a late check out as a platinum member NO was the answer over all this stay was AWFUL i felt like a homeless man off the streets i just got out of the hospital i didn't have the energy to even say anything after almost dying a few day's before i got to Austin so hopefully i get a phone call from someone btw before i got there ii stayed at the courtyard universtity 4 nights' alll the day's i got upgraded rooms and i was treated so nice i didn't got back because i needed to be close to downtown
• Robert (10/5): - Everything was as expected...thanks
• Daniel (7/5): Good -
• Janie (8/5): Very good -
• Binti (8/5): Very good -
• Lawrence (10/5): - Enjoyed the variety of items at breakfast
• Anonymous (10/5): Exceptional -
• Hasim (10/5): Exceptional -
• Anonymous (3/5): To sum up our stay, we will not be staying at the Marriott residence inn in Austin. - The only thing I like about this property was the location. We previously have stayed at this hotel, and since that time the conditions have deteriorated immensely. The air conditioner in our room sounded like a diesel truck was driving through the room, very noisy. The staff tried to fix the problem during our stay and we’re not able to do so. And we were told that there were no other rooms available, which I did not feel was true, as we never saw anyone in the hall on our floor. But later, that same day, they did offer to change our room so once again, I was not confident they were telling the truth initially The breakfast provided was marginal and the hotel used Styrofoam plates instead of normal heavier plates. Some of the seating areas in the main lobby were very worn out with the fabrics, torn or threadbare. And finally the TV service, which was DIRECTV, very many times, froze as if it was searching for the signal when the weather was fine.
• Joe Bob (10/5): - The staff are the NICEST! Will stay again when/if we get the opportunity.
• Andre (9/5): Superb -
• David (8/5): - Set back next to a Home Depot the property is clean, the rooms large and staff nice. Restaurants close early (9pm) so late night nothing to do. Not walkable but not a bad place.
• Doughbuy (10/5): Great modern, affordable hotel for families. - Lifetime Marriott Platinum member, 1200+ nights in Marriott so know a few things about hotels. Austin has rapidly become as expensive as major metro areas, especially hotel prices when large events are in town. However, this residence inn does a lot of things right. Located a bit off from most of the major attractions, but is located close to I-35 and a good amount of shopping and dining at Mueller. Calling it university area is stretching it, but a 5 to 10 min drive to UT and 15 min to downtown. Free parking which is great, hotel is not tall, just a few floors, but is fairly easy to navigate with decent amount of parking in the front and back. Nice sized lobby, and friendly check in staff (no issues there). Also breakfast room (complimentary) is right next to check in and is decently spacious so room to work and chat with friends if needed. Residence inn is Marriotts budget long stay brand, with large spacious rooms, mini kitchens, and plenty of seating (large couch). This hotel is also recently built, so still maintained fairly well, nothing really falling apart. Great for couples or anyone looking to sprawl. Bathroom is decent size, could be larger but living room space was the focus. Nice large TV, comfy bed. Wifi worked perfectly. Breakfast was basic but good, great way to start, but not the level of Element which is one of my favorites.
• Phillip (10/5): Excellent. - Location, staff, facilities, cleanliness. I liked everything about this property.
• Richard (8/5): Very good -
• Yanjie (2/5): - We planned to stay in Residence Inn by Mariott Austin – University Area from September 1 to 4, 2023. After only one-night stay and at the morning of Sept. 2, we found that the bed was full of ants, a terrible experience that shocked us. We immediately quitted the hotel. The terrible hygiene of the hotel made our labor-day weekend completely unpleasant and horrified.
• Laurajane (10/5): - We had a great stay. The best/weirdest/favorite part? The elevator was always open and ready for me to head up to my room. Staff was friendly and the area was ideal.
• Richard (8/5): - Nice property Ventilation output too close to beds
• Christine (8/5): Nice stay but very noisy. Overpriced given the inconveniences. - Easy, plentiful parking. Large rooms. Free breakfast. Polite employees. Located in large shopping center with lots of stores & eateries. Shower water pressure too low. Housekeeping did not come in to clean or replenish towels/washcloths. Huge RV was parked outside our hotel room - we could hear their generator running all night long. Also TV remote didn’t work - couldn’t turn down volume on bedroom TV.
• Stephen (10/5): - It was comfortable. Nice breakfast, but a waffle iron would have made it better. Staff was friendly. The slope on the south entrance is pretty steep in places.
• 309marniw (10/5): Excellent service ! Very nice place ! - Best service ever ! The assistant general manager, Debbie was more than accommodating, and so funny and polite;) we stayed in the studio. It was so nice so clean and the bed was so comfy will definitely be making this our Austin spot.
• Dawson (9/5): It was very enjoyable - Loved my room. It was a little studio and was well equipped with everything I could need. Swimming pool nice. Couldn’t find the ice machine anywhere. Many curbs to step up and over in the parking lot, no walking paths so you had to either step up on curbs with the luggage or walk around to get to the lobby door
• vickigQ9035IS (10/5): Great for families - Hotel had a good appearance and appeared to be well maintained both inside and out. Pool area was nice. Staff were friendly and helpful. We were able to get early checkin after a red eye flight. And they stored our luggage for us the next day at no cost. Rooms had lots of space. Beds were great!

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