DoubleTree by Hilton Hotel & Residences Dubai Al Barsha
Location: Al Barsha - 1, Dubai, AE
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Recreational Amenities
Enjoy an outdoor pool, sauna, and a 24-hour fitness center at the hotel.
Dining Options
Indulge in international cuisine at Bistro 55, sip on drinks at the bar/lounge, or opt for 24-hour room service.
Convenience and Comfort
Get access to complimentary wireless internet, a business center, and event facilities at the hotel. Plus, enjoy a beach shuttle for easy access to the sand.
For a luxurious stay in the heart of Dubai, book now at DoubleTree by Hilton Hotel & Residences Dubai Al Barsha. Indulge in top-notch amenities and convenience, minutes away from top attractions like Mall of the Emirates and Burj Al Arab.
Important Information
* Only registered guests are allowed in the guestrooms.
* The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
* No pets and no service animals are allowed at this property.
* Alcohol is not served at this property.
* A car is recommended for transportation to and from this property.
* Contactless check-in and contactless check-out are available.
Policies
Check-in: 03:00 PM - anytime
Check-out: 12:00 PM
Amenities & Facilities
- Meeting rooms
- Fitness facilities
- Free beach shuttle
- Free WiFi
- Swimming pool
- 24-hour front desk
- Luggage storage
- Sauna
- Ski storage
- Designated smoking area
- Concierge service
- Steam room
- Elevator
- Fitness facilities
- ATM/banking
- Gift shops or newsstand
- Conference space
- Ski storage
- Breakfast available (surcharge)
- Safe-deposit box at front desk
- Multilingual staff
- Free newspapers in lobby
- Snowshoeing nearby
- Meeting rooms
- Snowboarding nearby
- Wedding services
- Ski lessons available nearby
- Tours/ticket assistance
- Wheelchair accessible parking
- 24-hour business center
- Snack bar/deli
- Access to nearby outdoor pool
- Free self parking
- Free valet parking
- Computer station
- Airport transportation - pickup (surcharge)
- Snow tubing nearby
- Free beach shuttle
- Pool sun loungers
- 24-hour fitness facilities
- Banquet hall
- Ice skating nearby
- Wheelchair-accessible van parking
- Valet for wheelchair-equipped vehicle
- Wheelchair-accessible fitness center
- Wheelchair-accessible on-site restaurant
- Change of towels (on request)
- Change of bed sheets (on request)
- Well-lit path to entrance
- Stair-free path to entrance
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
King, Apartment, 1 Bedroom
1 King Bed
839-sq-foot room with city views
Layout - Bedroom, living room, and sitting area
Internet - Free WiFi
Entertainment - 42-inch LCD TV
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and cookware/dishware
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub
Practical - Washer/dryer, laptop-compatible safe, and free newspaper; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Non-Smoking
Guests who book this room type will not have free access to all property facilities
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Kitchenette
- Bathrobe
- Desk
- Microwave
- Private bathroom
- Slippers
- Interconnected room(s) available
- Alarm clock
- Stovetop
- Toaster
- Bidet
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Room type does not include complimentary access to all property facilities
- Deep soaking bathtub
- Free cribs/infant beds
- Separate bedroom
- Rice cooker
- Bedsheets provided
- Change of towels (on request)
- Change of bed sheets (on request)
-
Suite, 2 Bedrooms
1 King Bed
1130-sq-foot room, balcony with city views
Layout - 2 bedrooms, living room, and sitting area
Internet - Free WiFi
Entertainment - 42-inch LCD TV
Food & Drink - 24-hour room service, minibar (fees may apply), and cleaning supplies
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub
Practical - Laptop-compatible safe, free newspaper, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 6 (6 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Alarm clock
- Bidet
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Deep soaking bathtub
- Free cribs/infant beds
- Bedsheets provided
- Change of towels (on request)
- Change of bed sheets (on request)
-
King, Apartment, 2 Bedrooms
1 King Bed and 1 Twin Bed
936-sq-foot room with city views
Layout - 2 bedrooms, dining area, and sitting area
Internet - Free WiFi
Entertainment - 42-inch LCD TV
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and cookware/dishware
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub
Practical - Washer/dryer, laptop-compatible safe, and free newspaper; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Wheelchair accessible
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Kitchenette
- Bathrobe
- Desk
- Microwave
- Private bathroom
- Slippers
- Interconnected room(s) available
- Alarm clock
- Stovetop
- Toaster
- Bidet
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- High-speed internet access
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Deep soaking bathtub
- Free cribs/infant beds
- Rice cooker
- Bedsheets provided
- Change of towels (on request)
- Change of bed sheets (on request)
-
Family Apartment, 2 Bedrooms
1 King Bed and 2 Twin Beds
936-sq-foot room with city views
Layout - 2 bedrooms, living room, and sitting area
Internet - Free WiFi
Entertainment - 42-inch LCD TV
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and cookware/dishware
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub
Practical - Laptop-compatible safe, free newspaper, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 6 (6 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Kitchenette
- Bathrobe
- Desk
- Microwave
- Private bathroom
- Slippers
- Interconnected room(s) available
- Alarm clock
- Stovetop
- Toaster
- Bidet
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Deep soaking bathtub
- Free cribs/infant beds
- Rice cooker
- Bedsheets provided
- Change of towels (on request)
- Change of bed sheets (on request)
-
King, Suite, 1 Bedroom
1 King Bed
743-sq-foot room with city views
Layout - Bedroom, living room, and sitting area
Internet - Free WiFi
Entertainment - 42-inch LCD TV with premium channels
Food & Drink - 24-hour room service and minibar (fees may apply)
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub
Practical - Laptop-compatible safe, free newspaper, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Alarm clock
- Bidet
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Deep soaking bathtub
- Free cribs/infant beds
- Separate bedroom
- Bedsheets provided
- Change of towels (on request)
- Change of bed sheets (on request)
-
Twin Room
2 Twin Beds
377-sq-foot room with city views
Internet - Free WiFi
Entertainment - 42-inch LCD TV
Food & Drink - 24-hour room service and minibar (fees may apply)
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub
Practical - Laptop-compatible safe, free newspaper, and desk; free cribs/infant beds available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Need to Know - No rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Alarm clock
- Bidet
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Deep soaking bathtub
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Change of towels (on request)
- Change of bed sheets (on request)
-
Deluxe Room, 1 King Bed, Balcony
1 King Bed
377-sq-foot room, balcony with city views
Internet - Free WiFi
Entertainment - 42-inch LCD TV
Food & Drink - 24-hour room service and minibar (fees may apply)
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub
Practical - Laptop-compatible safe, free newspaper, and desk; free cribs/infant beds available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Need to Know - No rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Alarm clock
- Bidet
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Deep soaking bathtub
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Change of towels (on request)
- Change of bed sheets (on request)
-
Studio, 1 King Bed, Kitchen
1 King Bed
323-sq-foot room with city views
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 42-inch LCD TV with premium channels
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and cookware/dishware
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub
Practical - Washer/dryer, laptop-compatible safe, and free newspaper; free cribs/infant beds available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Need to Know - No rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Kitchenette
- Bathrobe
- Desk
- Microwave
- Private bathroom
- Slippers
- Interconnected room(s) available
- Alarm clock
- Stovetop
- Toaster
- Bidet
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Deep soaking bathtub
- No rollaway/extra beds
- Free cribs/infant beds
- Rice cooker
- Bedsheets provided
- Change of towels (on request)
- Change of bed sheets (on request)
-
Room, 1 King Bed
1 King Bed
377-sq-foot room with city views
Internet - Free WiFi
Entertainment - 42-inch LCD TV
Food & Drink - 24-hour room service and minibar (fees may apply)
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub
Practical - Laptop-compatible safe, free newspaper, and desk; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Alarm clock
- Bidet
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- High-speed internet access
- Blackout drapes/curtains
- Free WiFi
- Deep soaking bathtub
- Free cribs/infant beds
- Bedsheets provided
- Change of towels (on request)
- Change of bed sheets (on request)
Guest Reviews
- Alice (8/5): - EVERYTHING
- Thomas w (8/5): Comfy bed, superb breakfast, friendly staff - Comfortable hotel with full amenities including gym, spa, pool and outstanding breakfast buffet. Hotel walking distance to mall and metro. There is a free shuttle service to Kite Beach which was awesome though shuttle driver was grumpy and unpleasant. Asides from him, my stay was excellent.
- Simone (10/5): - Excellent place to stay. Lovely ambience. Shopping just across the road. Lovely staff
- Amandeep (10/5): - Property was safe, quiet and spacious. Staff courteous and professional.
- Hesham (6/5): - Hotel needs renovation.....there was a bad smell all over the floor and the hotel
- athena (10/5): - Luv everything ❤️
- Paul (8/5): - Staff very helpful and friendly - comfortable stay.
- Danish (10/5): - Over all a good and friendly experience
- Abid (10/5): - A pleasure to stay here again, staff are friendly as always
- Vinu (8/5): - The free breakfast was a good option.
- Jill (10/5): - Nice stay
- Jonathan (10/5): - Convenient location mall of the emerites a 2 min walk
- Sarah (8/5): - Great location, staff friendly and helpful. Great size room.
- HASHIM (10/5): comfort stay - my stay it was amazing every thing was comfort and cozy. i love the hotel and i will come again.
- Samuel (10/5): - Nice big room with all amenities
- Jose Lorenzo De la (8/5): - Did not like buffet food at all
- Ersin (10/5): - Mall of Emirates is in 5 minutes walking distance. Convenient location
- Mohammad (10/5): - Easy access to Emirate mall and metro
- Simone (10/5): - Nice hotel Clean Friendly staff 2 mins walk from Mall of the Emirates Metro nearby Easy to get to all places from here A bit far from the airport - over 30mins drive, longer if there’s traffic
- Tofiq (10/5): - The staff were excellent. Food was great too. Just dinner didn’t have variety of food
- Faraz (10/5): - We had a lovely stay. The property is clean with a great breakfast and many options for food near by, with most open 24 hours!
- Nile (10/5): - Lovely experience
- Shujiro (6/5): - The location is very good. When I checked out the receptionist promised to send final bill statement by e-mail, but until now I have not yet received. I will not recommend my colleague.
- Mukesh (10/5): - The hotel staff was very accomodating. Though the early check in was not provided but overall experience was great. Hats off to the chefs and the kitchen staff who did over and beyond for our 7year old who has serious allergies. The chefs made it easy for us to dine in every morning for a buffet breakfast. They always welcomed us with a lovely smile and made sure that not once he had any allergic recation in their dining area. Thank you to all the lovely staff who made our stay comfortable and special thanks to two chefs in the kitchen. The checkout was ver smooth and it was remarkable to see that the staff at reception came out to see us off and helped with luggages as we had two little ones. We will come again to Dubai and would highly recommend others to stay with Double Tree by Hilton at Al Barsha
- Reem (8/5): - Convenient location for access to the mall and metro station.
- Muhammed (10/5): - Very good place to stay. Close to the Mall of Emirates. Good breakfast, extremely helpful and kind restaurant staff (especially the evening ones, unfortunately I forgot their names, service girl and the chef). Good bed, clean rooms.
- Thuriya Hasson (10/5): - Hotel was very nice. First time to stay in an appartment style hotel with a small kitchen and washer/dryer which helped a lot. Being close to the metro and mall was very convenient. Staff were friendly and breakfast options were great. One thing we did like is that the cleaning process is mostly tidying up the place with cleaning the washroom. Floors were not mopped frequently and carpets were not vacuum daily. I think for such a highly rated hotel, this should be included. Another thing is that their water bottles supply was limited to 3. In a previous visit to Dubai at a different hotel, more water bottles were provided but could be because that visit was in July; still think the water supply should be more. The hotel could use abit of renovation, some tiles chipped in the washroom and wall boards were slightly damaged.
- Brett (10/5): - Very comfortable stay for such a reasonable price-point. All the facilities were in good condition and kept clean. Proximity to Grandiose supermarket combined with microwave, stove, and fridge in the room made being self-sufficient for meals when not wanting to eat out very convenient. Would have like a bit more by way of cutlery and cooking utensils though (e.g., frypan, bottle opener). Mall of the Emirates an easy walk to get to even in the heat so great for shopping. Front desk and concierge staff were all really friendly and helpful. Highly recommend for individuals and families looking for good quality and well maintained 4-star accommodation.
- Liban (10/5): - We prefer staying in the Al Barsha area, and the location next to the Mall of the Emirates is ideal. The hotel itself is excellent, with great staff and decent facilities.
- Heather (8/5): Sept 2023 - Great value for our September stay. The coffee pot had old water in it, no wash cloths in room, small stains on sheets. The laundry detergent was a plus (if not added to our tab). There is a service fee for room service. We had to request our warm cookie in the morning. Hallways smelled great!
- WAEL (8/5): - Good location hotel
- Elvin (8/5): - Excellent location
- Sharon (10/5): - We had an excellent stay at Double Tree. We had a studio apartment, it was a comfortable size for two of us. Having the luxury of a kitchen and washer/dryer was appreciated. I would have liked to have instructions for the washer/dryer because I never used one of those combo units. It took some figuring out. Location is perfect. Walking distance from Mall of the Emirates, a pharmacy, a clinic, a supermarket and several restaurants and shopping areas. Taxis were easily had in front of the hotel or around the corner. The gym was well equipped as far hotel gyms go. The restaurant food was tasty and price was typical of that hotel chain. The restaurant staff was efficient and helpful. The front staff was polite, professional, warm and very helpful. I got food poisoning two days into my stay ( not from the hotel) and became badly dehydrated, and the front staff was good enough to tell my husband about a clinic right around the corner. Kudos to the clinic too. Our room was clean and well maintained on a daily basis. I would recommend staying here.
- Davier (4/5): - Terrible… Rooms were dusty, the sink doesn’t drain, bathroom shower not that much hot water They first gave me an apartment instead of hotel room Absolutely terrible experience
- Verified traveler (8/5): Desert Safari - Easy check in, great service. Everyone at the reception great. Excellent area. Best for families. I recommend and will stay again.
- EMILE (4/5): - What I liked : Is leaving this Hotel !!! . Wont come back. I don't recommend this hotel for anyone . Breakfast is insanely expensive at : 25 $. per person. if you just ask for '' a la carte service'' and order 2 eggs sunny side up (5.5 USD) , they charge an additional 3 $ for 1 slice of bread !! Unbelievable .
- Nizar (8/5): - Amazing location and great service. Certainly, will be back again. However, the hotel needs some modernisation inline with the newer Doubletree hotels.
- Abiodun (10/5): - Location was excellent, right behind the mall. Staff were all great and ready to help.
- Hammad (8/5): - Good location
- Aida (10/5): - Beautiful hotel, great services, fast check-in, extremely clean!
- Muhammad Ali (2/5): - Had very regards for double tree by hilton but stay was a disappointment... Rooms were small ... And one didn't have an attached bathroom
- Farook (10/5): - Great location and property.
- Kazim (8/5): - Bathtub too high. No electrical sockets for cell chargers or other appliances.
- Jean (10/5): - The staffs are friendly and the room was great!
- Muhammad (10/5): - Perfect stay snd come again
- Muhammad (8/5): - Perfect stay
- Mobin (8/5): Perfect location, excellent breakfast rest is ok - Hotel was good, but need to renovate specially bathrooms and carpet. Service was excellent, specially oat cookies @ the welcome.
- Scott (8/5): - I like this hotel and generally stay here when in Dubai. the food is good in the breakfast buffet and the Manger of the buffet in the mornings always remembers me and is a lovely guy. Two small complaints- they never refill the shower gel and i booked a room with a balcony and it didnt have one! Sadly they dont provide the cookies at check in anymore but otherwise a great place to stay
- Rukshana (10/5): - The Mall of Emirates was very closeby within walking distance. You can also get the metro from there
- Fahad (10/5): - This Hotel is nice but the Pool is not nice because there is not much Sun. The sun is on the pool for 2 hours only which is not good. Rest of the things are good
- Irshad (4/5): - The shower did not have a door that you can close. So when taking a shower a lot of water will splash out. The beds were very firm. Hard to get comfortable. Bring your own pillows.
- Anwar (6/5): 3 stars hotel - It's a good hotel for business stays but no for staycations. There are not lot of F&B options. Also, it is like a 3 stars hotel (no vanity kits, no shower kits, no tooth brush, no sleepers, hot water is not consistent
- Zanrieann (8/5): - Nice hotel with friendly staff. In my room the hot water ran out quickly however my friend staying in a separate room did not have that problem. Decent breakfast and within walking distance to emirates mall. Quiet and safe area.
- Mirza (2/5): - Extremely disappointed This doesn’t feel like a Hilton hotel There were atleast two flies in our two bedroom apartment For one bathroom- the shower know wasn’t working and we couldn’t get hot water The washing machine didn’t work nor did the dryer work Very disappointed and will never return to this place
- Celine (10/5): - The staff here is truly A . I had a slight hiccup at check in but hotel manager was extremely kind and showed support and solution! Everyone else was super helpful and kind. Thank you!
- Dwayne (2/5): - I would not recommend this hotel for anyone. There was mold in my room, the steam room and we encountered rude and unhelpful staff
- Mohammed (10/5): - large great room, which was very well designed and equipped. The location of the hotel very close to Emirates mall which makes it very convenient. Great stay.
- Mohammed Uzayr (6/5): Disappointed - Rubbish gym. Steam room with barely any steam. Lockers don’t work. Smallest shower in the world in gym area. Once you’re in, difficult to get out. Swimming pool pointless No internet 1 evening. Bed side lamp on/off button doesn’t work properly. Booked it thinking you can’t go wrong with Hilton, but this was the worst Hilton experience I’ve had!
- Martha (10/5): - Service was excellent from the moment we arrived until we left. Staff was exceptional from housekeeping, to front desk, security, folks at Starbucks and Bistro. But special recognition must go to Ivan at the concierge desk. He went out of his way to ensure that everything we needed was taken care of. He is truly an amazing professional and such a dedicated and committed individual. Will definitely stay here again and highly recommend for anyone traveling to Dubai. Mall of the Emirates is a five minute walk….another plus 🙏 Martha Montiel - Room 314
- salam mohammed (10/5): - I liked this hotel
- Hastyar (10/5): - Ok
- Pundit (8/5): - Good location, near mall of Emirates. Breakfast is very nice. Everything was very good.
- Isahea (8/5): Sister trip - We booked a 2 bedroom apartment for 6 night's for 4 people, when we checked was informed, there was only 1 king bed and 1 single bed, a rollaway bed was provided for the 2nd bedroom. They did say if we wanted 2 kings, we should've booked the family room instead. The apartment was a good size, only downside was the lack of additional wall sockets, only had 2 in each room for the tv and lamp, so had to unplug them to charge phones. Did have an issue when the wall sockets stopped working on day 3, was fixed by the time we got back to the room later that evening. We had breakfast included, it had a good selection of cooked and cold items. We didn't use the gym, pool, steam or sauna so unable to comment, the hotel is less than 10 minute walk from Mall of Emirates, so good location, all the staff were friendly and welcoming, we'll definitely stay here again
- Mateen (10/5): - Great customer service as everyone genuinely tried to make our stay nice & comfortable.
- Ideidre (2/5): - I stayed in the 2 bedroom apartment. The apartment was very dirty. There were flies in the kitchen and bathroom. The hot water was on and off. Some nights we had to take cold showers. House keeping did not change the sheets in the room my 4 year son slept in after he wet the bed. They did not give us fresh towels after each house cleaning. I would not recommend. Dates stayed 4/16 - 4/22.
- Rajesh (10/5): - All the staff from front desk, especially the restaurant staff were all so very good and friendly, helpful.
- MARK (10/5): - Great stay all the staff very friendly Breakfast staff and reception staff where so helpful add this too you preferred hotel list
- NASIR (8/5): - We enjoyed our stay.
- samer (4/5): - Room was OK but reception and any room service lacks professionalism and sense of service
- Laurie (6/5): Disappointed - The staff in the Restaurant for breakfast we’re so hard working! They were absolutely amazing! The room had non working reading lights and only one plug by the bed. Both Reading lights Reading lights were plugged into one socket. It was impossible to plug in the CPAP And use the reading lamp. They were broken and it took over 1 1/2 hours and 5 in and out interruptions while trying to do work in the room. There only enough coffee and creamers for 2 people in a 2 bedroom apartment for 3 ppl. We requested face clothes each day and never received them. The hotel said that they would comp our breakfast and still charged the card for it. We had one on deposit hold and paid with another one.
- William (6/5): - Apartment could have been cleaner in the corners. There was still trash in the bathroom trash can from the previous guests.
- Sohail (10/5): - Excellent hotel, should be a 5star!!! Amazing service, very clean and new rooms, well renovated! Will definitely stay here again
- Sohail (10/5): - This hotel is amazing. Very very very good service. Should be rated 5 star. I stayed at 5 star hotels and have not had an experience like I did staying in this hotel
- Andrew (2/5): - Service was not good. Really didn’t like hotel at all. Very poor Hilton
- Verified traveler (6/5): Not a very memorable experience - Unfortunately our start at the hotel didn’t go well. We had booked a 2 bedroom suite with a confirmation from the hotel staff that it will include 2 queen size beds. Since we were 4 adults we had confirmed this twice. However when we reached the room it was just one king size and one single bed. This was dispatching as we had called the hotel for confirmation twice. Besides this the breakfast buffet was below average considering it’s Hilton. The hotel is low on staff hence the service is very slow. 45 mins to 1 hr. for each request. Overall service from staff at reception or valet was not very up to the mark.
- torben (4/5): A sub-standard experience - We chose this hotel, since it was a Hilton branded place. It did not live up to what we expected and will not stay here again. If you are a family expecting a swimming pool and some Dubai glitz, stay somewhere else. The place is dated (dark rooms, door handle loose, water kettle leaking and blowing the fuse, a smell of stale smoke). The pool is much smaller than the pictures and entirely in shadow all day, the gym is cramped and not clean. Service was bad and almost helpless. We experienced a male guest who was lurking around smoking in the hallways. When we asked him to move outside he reacted aggressively since he apparently thought is was perfectly OK to smoke inside. When complaining to the front desk, they were uncomfortable and reluctant to address this as they first needed to 'catch him in the act'. Although it is outside of the hotel's control, there was construction activity taking place right outside our windows. Construction started before 7 am and one night continued to way past 1.30 am, where I finally collapsed in exhaustion and slept through (til 6.45 am). Honestly, we tried to move hotel. But Hotels.com and the Hilton kept finger-pointing each other and refused to give us a refund for the remaining stay.
- Abdalelh (8/5): - .
- JAMES (8/5): - Weekday pricing in good location
- Ali (2/5): - The equipments were mostly broken, the kettle wasn't working properly, the shower was broken as well. Their kitchen appliances were in terrible condition
- Aisha (10/5): - Service was excellent
- Iwao Paul (4/5): -
- Seyi (4/5): - I was on the 10th floor and could her the noise from out side, beeping at 7am and could smell Food being cooked in my room. There was also a bad smell in the room when we arrived but I was to tired to complain at that point in time after a 38 hour journey. The following day I asked to check out and for a refund even if it was for 1 night out of the 2 that I didn’t stay and they told me the process is to do it with Expedia . I spent ages complaining to Expedia on the virtual chat app, when they got back to me it was simply to say the hotel said I should have done it at the property. I wasted money here and was still exhausted when I left. Both Hilton and Expedia let me down here .
- iram (2/5): Please help. - I am very disappointed the condition of the rooms are terrible I’ve change my room three times already. It has taken me one hour just to get the menu to order room service. The stuff is trying to be helpful but the condition of this hotel is terrible. I have 28 days that I have booked from tomorrow onwards. I need to talk to somebody as soon as possible about canceling my reservation. Please get in touch with me ASAP. 3034781109 . iramdin@yahoo.com
- Naser (4/5): - Furniture worn off an damaged, and room was dusty. Hotel has no vipe, u can pay less in Dubau and you cam get better hotels
- Maria Jerina (8/5): Affordable apartment hotel - Hotels.com didn’t credit my 7night stay stamps even if i coordinated immediately the situation via online and through phone call. I have the screenshots of the conversation I have with the human agent confirmation that this wi be added to my stamps. Very disappointed with hotels.com service. Overall experience is good because of the staff attentiveness to my requests. The hotel’s location is good near MOE, spa, grocery, restaurants and metro station. However the AC and the room need thorough cleaning. The look is updated but if you will see closely the sofa cushions and pillows are already old and badly need a change. The pool is not pleasing meaning it’s not clean and lifeguard is not present at all times. Check-in time was late because the room is not ready. However every staff are very accommodating and apologized for the inconvenience. The hotel’s pillow, sofa cushions, bed frame should be changed. The tv in room 822 is switching on and off on its own.
- Verified traveler (8/5): - Breakfast wait staff, bell men and front desk staff were all amazing. The rooms were a bit dated and the location is a littlw run down. But overall our stay was worth it for the value.
- Verified traveler (10/5): - Great stay
- Verified traveler (4/5): Poor experience - Poor customer service , very late response on calls , inconvenient parking , I won’t stay at this hotel again
- Verified traveler (2/5): - Sink stop up, items coming back up in the sink. It took one day to fix. And more not mention
- Verified traveler (2/5): - Bad staff, rooms are not made, missing items, old towels etc
- Kambiz (8/5): - Everything was excellent, replacing a TV remote from housekeeping took so long.
- ADRIAN (6/5): - Too expensive for the present condition.
- Najwa (2/5): Terrible Stay - Would not recommend - This hotel looks a lot better in the pictures when in real life is quite run down, dull and dark. Everyday after the room was cleaned we would not be given towels and so would have to call for towels where they would take around 1-2hrs to bring them up to the room and once they do, they bring one towel. There was no face towels or hair towels, you would be lucky if you even got the large towels. On top of this the towels were not clean which was concerning. The view provided to us was construction so not great. Only good thing I would say is the free cookie upon check in and the room size.
- ESREF (8/5): - It is ok in general Some late in Response to customer demand by phone , or need to ask more than one time
- Verified traveler (6/5): Was ok - It’s was ok. Not wow just ok
- Amra (2/5): Never more - Because UAE close borders and cancel flights I was miss my booking..and nobody help..so horrible experience
- Jorge (2/5): - The head of the bed was scratched, no hot water in the room, but the worst part of this hotel is THEIR STAFF. It's the type of ladies that smile on your face in a cynical fake way. I have never encountered such terrible staff (and I stay in hotels quite regularly). I reported to the manager Jamie Stephanie that there was a problem with the water heater, she sent a technician to realise that the heater was deactivated from the electricity panel hidden to the guest (of course). The technician asked me to wait one hour to take a shower. I had to leave so I took a shower with cold water. 5 minutes before checking out, knowing that I should be ready by then, she offered another room to only take a shower but it was too late. Once I complained with Orbitz she told them that I lied about the situation, seriously? calling your guest a liar? At the end she had to apologise to me because I confronted her while checking out. The staff there is not to help you out but to blame you for things that are under their responsibility so STAY AWAY from this property. Fake staff make your stay unpleasant.
- Verified traveler (8/5): - Friendly & helpful staff. Hotel is within walking distance to the Emirates Mall.
- Jannifa (10/5): Vacation - Enjoyable even though i had to cut short. Staff went above and beyond to make our day great. Ivan jumped at every opportunity to satisfy my needs. I will definitely recommend.
- whazzah (10/5): - Good location. Very clean and modern. Friendly and helpful staff
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