Ubud Heaven Penestanan

Location: Jalan Banjar Penestanan Kaja, Gang Pacekan Ubud, Ubud, id

Star Rating: 4 Stars

Property Type: Villas

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:30 PM

Amenities & Facilities

• Health or beauty spa nearby
• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Terrace
• Family rooms
• Tour desk
• Ironing service
• Car hire
• Massage services
• Non-smoking throughout
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Food delivered to guest room
• Process in place to check health of guests
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Thermometers for guests provided by property
• Supervised childcare/activities
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Pool sun loungers
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Exercise/lap pool
• Japanese garden
• Garage
• Health or beauty spa nearby
• Swimming nearby

Rooms Available

• Villa with Private Pool

  This villa's standout feature is the pool with a view. Boasting 1 bedroom, this spacious villa has 1 bathroom with a bath, a seating area and terrace where you can relax. The well-fitted kitchen has a stovetop, a refrigerator, kitchenware and a microwave. This air-conditioned villa includes a dining area, a TV with streaming services a private entrance and a patio. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Slippers
  • Kitchen
  • Additional toilet
  • Private entrance
  • Dining area
  • Mosquito net
  • Private pool
  • Wardrobe or closet
  • Stovetop
  • Terrace
  • Linen
  • Dining table
  • Outdoor dining area
  • Entire unit located on ground floor
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Adapter

• One-Bedroom Villa with Private Pool

  Offering garden and pool views, this one-bedroom villa features a semi open living area, well equipped kitchen and a dining area. Private bathroom comes with free toiletries and bath or shower facilities.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Slippers
  • Kitchen
  • Additional toilet
  • Private entrance
  • Dining area
  • Mosquito net
  • Private pool
  • Wardrobe or closet
  • Stovetop
  • Terrace
  • Linen
  • Dining table
  • Outdoor dining area
  • Entire unit located on ground floor
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Adapter

• Two-Bedroom Duplex Villa with Private Pool

  This two story villa( 1 bed & 2 single bed) is very suitable for a group of friends and family who would like to stay at longer period and enjoy the exploration of this magnificent city of art. The villa is completed with its own private pool, air conditioner, bathtub, kitchen set, semi open dining room and living room.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Slippers
  • Kitchen
  • Additional toilet
  • Private entrance
  • Dining area
  • Mosquito net
  • Private pool
  • Wardrobe or closet
  • Stovetop
  • Terrace
  • Linen
  • Dining table
  • Outdoor dining area
  • Entire unit located on ground floor
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Adapter

• Two-Bedroom Villa with Private Pool

  Offering garden and pool views, this two-bedroom villa accommodates up to 4 guests. It features a semi open living area, well equipped kitchen and a dining area. Private bathroom comes with free toiletries and bath or shower facilities.

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Slippers
  • Kitchen
  • Additional toilet
  • Private entrance
  • Dining area
  • Mosquito net
  • Private pool
  • Wardrobe or closet
  • Stovetop
  • Terrace
  • Linen
  • Dining table
  • Outdoor dining area
  • Entire unit located on ground floor
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Adapter

Guest Reviews

• Lars (10/5): -
• Leann (3/5): Balinese hospitality is usually exceptional, which made this experience even more disappointing. - The Kitchen area While the staff attitude was the main issue, the property itself also had problems, including insects in the villa and extremely hard, uncomfortable beds. The air con does not work properly, The staff at reception are very loud over night.
• MAKI (3/5): -
• Kathryn (9/5): - Location- in an area that cars can't access so quieter than other areas. We were picked up by golf cart and taken to the hotel. Pool was great- clean and cool Excellent communication via whattsapp Path to the villa was extremely slippery Pillows supplied were too big- 4 pillows supplied for queen bed and all too fat- would be better to have 2 thinner pillows and 2 thicker ones.
• Motassim (4/5): Dissapointed - The toilet decoration (gypsum) collapsed during the night, which was extremely unsafe. Thankfully, no one was inside at the time. The living room is open without a door, which made our family feel uncomfortable as insects, lizards, and even bats entered freely. The kitchen was unhygienic due to these conditions, so we couldn’t use it. One day, we even found a dog sleeping on the living room couch — unacceptable for a guest space. The constant bat sounds at night were stressful and made it difficult to sleep. Cockroaches were seen inside the room and bathroom, adding to the unhygienic environment. The owner needs to consider a renovation and modifications to make the stay copmfortable . This hotel should be 2-3 stars max The staff were very friendly and helpful, which left a positive impression. The location is nice and unique The pool is large, clean
• loan (10/5): -
• Lusila (10/5): -
• Amanda (7/5): - Loved the location in ubud. Loved the private rooms with own swimming pool. We didn't like the chatting of staff late at night and early in the morning close-by our room.
• Angela (9/5): -
• serdar (1/5): -
• Hewett (10/5): - The staff were very helpful, the villa was stunning. Pool was nice and the massage on offer was great. Beds were comfy. The place was close enough to restaurants that you could walk but was in a nice quiet area. Breaky could have been a little nicer and a mosquito coil for near the pool would be nice
• Khalid (10/5): -
• David (10/5): -
• Abdelahad (9/5): -
• Mamoon (6/5): Could have been better - Location of the property was very good and peaceful. Far from the traffic and central Ubud hustles Breakfast options were very limited and taste was very average One of the Air conditioner wasn’t working well There were no TV in the bedrooms Bedsheets were not very clean There was a black stray dog who use to end up sitting on the main couch in the lounge in our property every night
• Andersen (10/5): - Super godt service og dejligt sted med privatliv og ikke for langt til centrum
• RakG (7/5): -
• joana (9/5): -
• Partyka (10/5): -
• Hana (7/5): nice villa, but i was never at peace because of the animals around - beautiful villa, in nature, close to the city centre, amazing and helpful staff the villa is in nature so there are many animals there, birds, frogs, lizards, big lizards, cats, dogs and others which is fine and understandable. however we saw a rat in our room and on the last day we realised a lot of the food that we left on the table was eaten, i dont know whether it was the rat or some other animal. obviously animals are normal for that area, but just to be prepared that its not the most comfortable stay.
• Rick (8/5): Mooie villa net buiten het drukke Ubud. - We verbleven in een privé villa met eigen zwembad. Heerlijk om je terug te trekken van de drukte. Het voelt luxe aan en het ziet er erg netjes uit. Personeel is vriendelijk en behulpzaam. Je loopt zo het bruisende ubud in. Voor de prijs die je betaalt verwacht je een fatsoenlijk ontbijt. We werden gevraagd om een keuze te maken van de menukaart een dag van tevoren. Porties waren redelijk maar niet wat we hadden verwacht. De badkamer kan een update gebruiken, helemaal vanwege de prijs voor de accomodatie.
• antonio (8/5): -
• Lucy (10/5): - We had a great stay at Ubud Heaven. Its location is perfect as it is very quiet and peaceful with it being outside of the main streets of Ubud, but close enough for a short walk into town (15/20 minute walk). There were also some great restaurants and breakfast spots very close to the villa. The villa itself was great, very large area and a great pool which was all very private. Room was clean and comfy. Staff were very friendly and helpful during our stay. Hotel has great services including being able to order food, shuttle service to pickup/drop off spot, laundry service etc. highly recommend Room wasn’t completely sealed with sliding doors and gaps in bathroom so some mosquitos did get in, however there was a mosquito net so not a huge issue
• Estrella (10/5): Espectacular - Todo! Tranquilidad silencio, decoración, comodidad, jardín espectacular con piscina. Servicios de masaje en la villa… Todo me gustó. Excepto que para llegar allí en taxi estaba mal indicada la dirección del lugar exacto ya que es un complejo turístico grande. Y tuvimos que dar muchas vueltas fallidas hasta llegar al lugar exacto
• avinash (9/5): - Location and ambience
• Miriam (9/5): A beautiful villa experience and I would love to stay again - The whole stay was delightful. The villa was spacious and really lovely to be in. The staff were very helpful. I loved the breakfast - it was delicious and abundant. The location is fantastic - a short walk from some of my favourite cafes. Only nitpicking on small things, such as a water pump that was making noise overnight and the kitchen tap that dripped.
• Van Chi (8/5): - Bien situé, confort et calme.
• sattam Sultan (8/5): سكن ملائم للراغبين في العيش وسط الطبيعة . - صباح الخير الاخوة والاخوات الكرام سأتحدث عن تجربتي شخصيا مع عائلتي في الفندق : السكن : عبارة عن فلة من غرفتين ومطبخ نظيفة طبعا لنكون صريحين في هذا الجانب المنتجع بني وسط الطبيعة الغابة والاشجار لكي يوحي لك ان كل شيء طبيعي انا اشوفها للي يرغب في الاستمتاع بالطبيعة سكن مناسب . ويكون عائلة او مجموعة شباب ليس شخصين .طبعا المنتجع غالبه أجانب لايوجد سوبرماركت قريب منك فقط بقالة صغيرة ممكن تلبي طلبك او لا . (يعني اشتر اغراضك من برا المنتجع ) . الأسرة : نظيفة . المطبخ : نظيف وادواتهم نظيفة . نجي للاهم السيارة لاتدخل الى المنتجع مسافة 1 كم ، يكون التنقل الترددي عبر سيارة الغولف لك كعائلة ولاأغراضك . (يمكن السبب في ذلك خصوصية السكن في الطبيعة وعدم تأثير المركبات على الطبيعة ) صراحة تجربة جيدة كيومين . الافطار : ليس بوفيه وانما طلب ويكون ذلك في الليل تطلب الاوردر ويجهزونه لك الصباح على الوقت الذي ترغبه ويكون في اللوبي ولكن انا طلبت يجهزونه واخذه معي لفلتي وكانوا متعاونيين معي وافطر انا وعائلتي في الفلة داخل الطبيعة . وكان افطار جيد جدا ونظيف . المرافق : لم يتم استخدامها لان اغلب الوقت خارج المنتجع في التمشيات ونجي بعد المغرب ويكون علينا امطار . ملاحظة : المنتجع secrity كان جيد نظام المنتجع بعد الساعة 9 مساء يفقل اللوبي ويكون التواصل عن طريق الواتس اب . * الواي فاي ممتاز . * طبعا اذا انت ساكن في الطبيعة فطبيعيا تسمع اصوات الحشرات لكن ماتجي فقط النامس موجود والحل حاطين ناموسيات في كل غرفة . نقطة مهمة الفلل موضوعة باسماء وليس بارقام كما هو المعتاد
• Edouard (8/5): -
• paulC1047LF (6/5): Unjust service charge - This rating is about the restaurant. Food is fine; we were just surprised by the service charge at the end. We mentioned to each other that the staff would still need some practice: - bringing drinks after each other while it were only 4 to carry. - food coming not at the same time (one almost finished his dish, other one receives hers). And right here they charge 10% service instead of the normal 5% or 6%.
• Verna (10/5): Exceptional - Beautiful private villa! Staff was kind and helpful
• Tania (8/5): Very good -
• Lauren (8/5): Relaxing and chilled out place to stay in Ubud,, - Beautiful place to relax, just minutes walk away from Ubud. Staff were incredibly friendly and helpful. It was very private and peaceful, wonderful breakfasts. The pool was a welcome place to refresh and cool down. Gorgeous yoga studio about 2 minutes down the lane. Thank you for an amazing stay, we will be back.
• Alex (8/5): Very good -
• Santon-rutherford (8/5): excellent value, great location, fabulous staff - villa is comfy, pool is clean and refreshing. location is quite and walkable to most things we wanted to do. No pool ladder or steps. steps up to kitchen and bedroom and down to bathroom. even for able bodied people care was needed.
• Satheesh (8/5): Good property for a getaway especially for couples. Staff were amazing and always smiling. It’s an old villa but very cl - Very close to nature Lights inside villa needs to be more brighter
• Rebecca (10/5): Exceptional - Beautiful villa with a gorgeous pool. The location was fantastic, close walk to cafes via cute back streets and a 20 minute walk to Ubud centre. The staff were fantastic and the breakfast was very generous in size and tasty. No complaints.
• Stephanie (6/5): Hideaway that is not welcoming - I chose this because it was a villa with a private pool. The person we first came into contact when we arrived at 4pm was Suki. She was so unpleasant, unfriendly and so curt that it made everything afterwards unpleasant. The massages we had was on the floor. The cloths used smelt very bad and the head rest smelt even worse.
• Nihal (7/5): I liked the villa but it’s not as expected - The staff is very nice, helpful & respond quickly to any order The pool is very nice & cozy The location is near main road The room is very small with little furniture The breakfast is very basic without changes The bathroom isn’t that clean The wardrobe is in the bathroom not in the room The kitchen is outside so I have to go out to get what I want from the kitchen Their is no net door to keep the main door open The villa isn’t that private, people can see us from outside and from the other villas
• Natesh (10/5): Exceptional -
• Kun (8/5): Good room, not enough furniture - Good room size. There’s no table in the air conditioned area.
• Adam (8/5): Very good - The breakfast
• Saša (10/5): Exceptional -
• Peter (9/5): Superb - The location of the hotel surrounded by nature Every day, omelette for breakfast. There should be more options for breakfast or a la carte.
• Jennifer (1/5): More like Ubud Hell - Steer clear - Absolutely nothing. •Dog filth everywhere. •Building works bring under taken surrounding the property. •The water surrounding/within the property was stagnant, not ideal if you don’t want to be infested with mosquitoes. The cigarette burns in the mosquito nets didn’t provide the extra aid in that area. •Cigarette burns in the remaining soft furnishings •The curtain poles fell down when drawing the curtains. •Droppings in the kitchen. •the toilet wouldn’t refill and we had to fix it ourselves. •there was many cockroaches, including ones we found in our suitcase’s after opening them to retrieve our toiletries the night before. •the ‘secluded’ garden is a thin hedge that leads directly to the exterior of the property, not ideal if you have to lock all of your items away each time you wanted to leave. •the place was generally very grubby •the safe is not in your rooms, instead you have to be supervised in their office, to which they have the key. I feel safer with my belongings with a safe whereby I would know if they had entered the safe as it resets the passcode. •there is a 2 hours stay allocated window for you to use the iron as they only have one on site. This review is based on less than 24 hours stay, we didn’t even want to give it a chance. We booked elsewhere. The rating is severely out dated and this is by far not a 4* quality villa/hotel. Please think twice about booking this hell hole. I was offered to be given another room, one much better and cleaner with nothing broken and somewhere I won’t be able to hear the building work. Should I not have been given another adequate room in the first place? We instead chose to book another hotel elsewhere as we did not want to waste another second in this place. I will be raising a complaint about this hotel with the ombudsmen as I feel that it should either be downgraded significantly. I rate a hotel on the star system based on how I want to spend my time.
• Abegail (9/5): A wonderful place. I would come back again. - The accommodation was great! The pool was amazing! The staff were very helpful and friendly. The toilet didn't work properly. The water wouldn't stop running after the toilet was flushed. A few staff members came to look at it, but it didn't seem to help.
• Greeshmma (10/5): Exceptional -
• Chad (10/5): - What an amazing time we had here! Tranquil peaceful relaxing atmosphere loved the gardens and privacy. The staff were very accommodating with dropping and picking us up from the pick up point. Thank you!
• Saurav (10/5): Awesome Family Holiday - Service and Generosity. NA
• Maury (9/5): Second amazing stay at the same property in less than a year. - Location/ Privacy / and the excellent service 👌 Nothing
• Mathias (9/5): Very good service and ultrafast reaction time – thank you so much 🙏🏻 -
• Erik (10/5): Exceptional -
• Simon (8/5): Very good -
• Take (9/5): Superb -
• Lidia (10/5): It was one of the most amazing places we have stayed in so far. - Just amazing in every way It was all perfect
• Lina Olivia (10/5): Mysig oas i bästa området i Ubud - Underbart dygn på Ubud Heaven. Otroligt hjälpsam personal. Villan var fantastisk. Andra gången jag bodde här och kommer definitivt tillbaka 🙏🌴💫
• Sylwia (10/5): Exceptional - Great place, in a quiet area. Very good food with the option of ordering to the room. Nice and helpful service. Balinese massage mega relaxing, I recommend it to everyone. Great place to relax. Quite old bathroom, could be cleaner.
• Joan-marc (10/5): Exceptional -
• Tsz (9/5): Superb - the photos is what you get, fair and square need buggy transfer everytime you want to head out as cars cannot get to the villas
• Anne-marie (10/5): Beautiful private villas in perfect ubud location - The quiet away from traffic noise, and beautiful location, and amazing accommodation. Very communicative about breakfast, check out, all process was smooth and easy. We loved it here and would come again!
• Vamshi (9/5): Superb - Property and Staff were awesome It is as good as it is said in the website All the facilities are excellent Location, little inside and uphill So, you need to walk downhill, to reach the main road
• Rukiye (9/5): Superb -
• Chris (8/5): Very good -
• Terrie (8/5): Beautiful place with helpful staff - The bedrooms were spacious. The pool was fantastic There was very little lounge furniture inside. County lounge chairs would have been great
• Nauman (9/5): Superb -
• Wendy (8/5): Very good -
• Gabriel (10/5): Exceptional -
• Albert (10/5): Real Heaven in Ubud - Very nice and well curated villa. Lots of privacy with its own private swimming pool. Nice location in a quiet area of Ubud, but walking distance ro downtown. Friendly and helpful staff Breakfast was a little bland
• Niamh (10/5): Great holiday - It was a great stay Nothing
• Selena (9/5): Superb - Location, cleaning
• nedg897 (8/5): Lovely aswell as private - Ubud Heaven was a really nice place - a lovely welcome to our own private cottage sort thing. It has a lovely (though quite small) pool. The bedrooms were not massive but very nice and cosy. Very nice surroundings with good shops and lots of things to do.
• Dara (10/5): Exceptional -
• Katharina (7/5): Good - The size of the villa and private pool is big. The place is getting old. Need renovation of bathroom and kitchen are for sure. The living room only had one small sofa to sit on. No sound system provided.
• Alison (5/5): Passable - Quiet location and walking distance to superb restaurants. Staff were very helpful. All the sheets and towels needed bleaching or soaking in a stain remover. They were clean but stained and grey. The photos didn't represent the accommodation.
• Stephen (9/5): Beautiful villa in wonderful, private tropical garden setting. Nice pool and good dining areas. - Paid driver provided to meet us at airport and take us to the villas. Lovely, comfortable room in a beautiful. private tropical garden setting with views of the fish in the surrounding pond from our lovely verandah. Nice pool, now with good paved decking areas. Breakfast area, meals and service each morning very good. The brick paving in the narrow pathways leading to each villa somewhat uneven/broken in many areas, with very slippery and slimy areas a hazard, especially in the dark or after rain.
• Nicola (9/5): Loved the villa. It was absolutely beautiful. Comfortable, beautiful pool and very private. -
• Amanda (9/5): Superb -
• Gopalakrishnan (10/5): Amazing stay. - It was an amazing stay. Everything was wonderful including the facilities, Breakfast, staff. Special thanks to Ngakan for helping us out with everything. Nothing.
• Eremie (8/5): Very good - The villa is quite private, although the others are close. Pool and garden size nice. Penestanan area is very nice and you can easily walk around and have coffee or food. Walkable distance to Ubud center. Incredibly squiky old bed. Awful when sleeping with a baby. Baby cot provided didn't have a mattress also, so almost unusable. Very hard pillows.
• Ghee (10/5): Exceptional -
• Hazuki (7/5): Good -
• Kirsty (10/5): Exceptional -
• Jolita (4/5): Choose some better place in the area next time - Good location. But it wasn’t possible to sleep with open windows because of the noise from outside. All buildings need repair. Very bad breakfast. We had breakfast included but didn’t eat there.
• Kirsty (10/5): Exceptional - This was my 4th stay at Ubud Heaven and I loved it, we will definitely be back.
• Caoimhín (8/5): Very good - The staff were exceptionally nice and helpful. The villa was lovely, the pool was very nice and was kept clean.
• Hatem (9/5): Superb -
• Andrus (8/5): It is quiet and private place to stay, bust in a walking distance from Ubud center. - It was private villa with the private pool. It was cosy just to be there and enjoy the day. Also it was short distance to walk to the city center. Internet connection was quite poor (compare to the other places we have been stayed during this period in Bali)
• Samantha (9/5): re - Didn't have breakfast Not everyday hearing gardening maintenance
• Luke (6/5): pleasant location in Penestanan village - Balinese people are always so kind location is a bit hard to reach - cannot access by car
• Ali (10/5): Exceptional - We had a wonderful stay here with our 8 month old baby! The room was comfortable and the outdoor kitchen was convenient. The air conditioner worked very well. We especially loved the private pool! The staff were very kind and welcoming. Our baby loves them! It wasn't the most convenient spot as it is not accessible by car. We had to be picked up and dropped off at a meeting point a few minutes away. However the staff were always available to drive us to the meeting spot in the buggy, and we never had to wait long so it wasn't a big problem.
• anmol (2/5): - There was zero hospitiality from the staff from hotel.
• Debra (10/5): Just the holiday we needed - peaceful and relaxing with everything we needed a short walk away. - Great quiet location with private Villa and pool.
• Leema (6/5): Just okay - Big area outside d villa Some staff Toilets were old ,leaking tap, mosquitoes ,old towels
• Frost (8/5): Very good - Lovely private villa with pool. Quiet area away from hectic Ubud. Plenty of good places to eat close by.
• Chandrika (10/5): Exceptional -
• Anıl (10/5): Excellent - Friendly Staff Nah
• Sue (8/5): Very good -
• Clayton (8/5): Very good - Spacious and private villa with great outside space to relax. Rustic but clean and comfortable in side. Only one small couch limits indoor seating. Villa is a short walk down the road from reception if this matters but it didnt bother us. Also no direct car access; however, they were great at facilitating transport to the pickup/drop-off area.
• Ammar (9/5): Superb -
• vanessatA9398FF (10/5): Really in Heaven - Great service, delicious breakfast and beautiful cottage with private swimmingpool. Ubud’s restaurants and shops are very near and there is a lit to do near Ubud. Monkey Forest and rice terraces we would recommend.

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