Prime Hotel
Location: 10131 Franklin Avenue, Fort McMurray, ca
Star Rating: 8.3 Stars
Property Type: Hotels
About this Property
Modern Comfort and Convenience
Luxurious Accommodations: Enjoy a comfortable stay in our family rooms equipped with flat-screen TVs and air conditioning.
Convenient Amenities: Benefit from free WiFi, free toiletries, and a hairdryer in your private bathroom. Take advantage of the free private parking and business center available to all guests.
Accessible Location: Located just 3 km from Keyano College and near the Oil Sands Discovery Centre, Prime Hotel offers easy access to popular attractions. Book now for a memorable stay in Fort McMurray.
Policies
Check-in: 03:00 PM - 11:00 PM
Check-out: 11:00 AM
Amenities & Facilities
- Offsite parking discounted rates available
- Parking
- Non-smoking rooms
- Air conditioning
- Pets allowed
- Lift / Elevator
- Fax/photocopying
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Fire extinguishers
- Smoke alarms
- ATM/banking
- Television in common areas
- Front desk (limited hours)
- Free wired internet
- Self parking (surcharge)
- Offsite parking discounted rates available
- Internet access
- Garage
Rooms Available
-
Standard King Room
The spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath or a shower and a hairdryer. This double room features heating and a flat-screen TV. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Private bathroom
- Heating
- Bottle of water
- Accessible by lift
- Key card access
-
Deluxe Queen Room
The spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a bath or a shower. The double room's kitchenette, which has a refrigerator and kitchenware, is available for cooking and storing food. The double room has a flat-screen TV, a dining area, a sofa, as well as heating. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Radio
- Refrigerator
- Desk
- Private bathroom
- Heating
- Sofa
- Dining area
- Bottle of water
- Accessible by lift
- Key card access
-
Deluxe King Room
The spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath or a shower and a hairdryer. The double room's kitchenette, which features a refrigerator and kitchenware, is available for cooking and storing food. The double room offers a flat-screen TV, a dining area, a sofa and heating. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Radio
- Refrigerator
- Desk
- Private bathroom
- Heating
- Sofa
- Dining area
- Bottle of water
- Accessible by lift
- Key card access
-
Superior King Room
The double room's kitchenette, which has a refrigerator and kitchenware, is available for cooking and storing food. The spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath or a shower and a hairdryer. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Radio
- Refrigerator
- Desk
- Private bathroom
- Heating
- Bottle of water
- Accessible by lift
- Key card access
-
Standard Queen Room
The spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath or a shower and a hairdryer. This double room offers heating and a flat-screen TV. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Private bathroom
- Heating
- Bottle of water
- Accessible by lift
- Key card access
-
King Bachelor with Kitchenette
1 King Bed
Soundproofed room
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 37-inch flat-screen TV with premium channels
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and coffee/tea maker
Sleep - Premium bedding, a down duvet, and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and phone; rollaway beds (surcharge) available on request
Comfort - Air conditioning and fresh towels every 2 days
Need to Know - Limited housekeeping
Non-Smoking, pet friendly
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Stovetop
- Bottle of water
- Daily housekeeping
- Free Local calls
- Premium bedding
- Separate sitting area
- Free WiFi
- Down comforter
- Bedsheets provided
-
Executive Room, 1 King Bed
1 King Bed
Soundproofed room
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 37-inch flat-screen TV with premium channels
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and coffee/tea maker
Sleep - Premium bedding, a down duvet, and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and phone; rollaway beds (surcharge) available on request
Comfort - Air conditioning and fresh towels every 2 days
Need to Know - Limited housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Stovetop
- Bottle of water
- Daily housekeeping
- Free Local calls
- Premium bedding
- Separate sitting area
- Free WiFi
- Down comforter
- Bedsheets provided
-
Executive Room, 2 Queen Beds
2 Queen Beds
Soundproofed room
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 37-inch flat-screen TV with premium channels
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and coffee/tea maker
Sleep - Premium bedding, a down duvet, and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Iron/ironing board, desk, and phone; rollaway beds (surcharge) available on request
Comfort - Air conditioning and fresh towels every 2 days
Need to Know - Limited housekeeping
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Stovetop
- Bottle of water
- Daily housekeeping
- Free Local calls
- Premium bedding
- Separate sitting area
- Free WiFi
- Down comforter
- Bedsheets provided
Guest Reviews
- William (6/5): - Nice clean rooms, very comfortable. Once I found a staff member they corrected the issue quickly. Had issues with our room, looked around the lobby for 20 mins for a worker. Called front desk numerous times and it took a long time to finally get in contact with a staff member. And the breakfast was very disappointing.
- Schut (10/5): -
- De (8/5): - Underground parking. shower water could be stronger. Workers or engineers usually work at site. Need a strong shower after a day work.
- Ashlea (9/5): Quiet, clean and easy access in and out. Good pricing for a quick trip to the Mac - Professional staff and cleanliness The vending machine (not owned by the hotel) is confusing.. Says in small letters cash is $0.25 less than posted amount.. in big letters exact change only… I was sad I didn’t get snacks
- Paz (9/5): Stayed for one night. Great stay. Friendly and helpful staff. Well appointed room. Very comfortable bed. -
- Tony (10/5): Great value with friendly staff - Beautiful building inside with nice atrium! Staircases needed renovations
- Jo-Anne (5/5): - Underground parking and elevators The toilets were too low, the bathroom was dirty, and there was poor workmanship on renovations,
- Robert (9/5): -
- Jim (7/5): -
- Abdullahi (9/5): Perfect. - Very quite and confy. Breakfast could have been improved.
- Varsha (10/5): Good experience - I’m satisfied with the atmosphere and customer service. Actual Price was little higher than the online prices
- Thystere (10/5): Everything was fine, thanks see you next time - Not really
- Coulthard (9/5): - Staff is very pleasant and the room is smaller than usual but definitely adequate. It will be much better when a hot breakfast is available.
- Damer (8/5): - Good Good
- James (8/5): Comfortable room but parking and breakfast might be problematic - I booked this hotel about six hours before arriving due to a last-minute trip to Fort McMurray in the middle of January. The hotel was quiet and the room was clean and adequately appointed for one night. The bed was very comfortable. I arrived with a pick-up truck and parking was a problem. With no driveway, and snow piles on the street, there was no where to temporarily park the vehicle during check-in. There is a small covered parking area (for about five vehicles) along a back lane, but if that is full I don't know what options there are. The complimentary breakfast turned out to be a bag with a hard boiled egg, yogurt, muffin of unknown age and a pre-manufactured egg sandwich with a label saying "packaged August 26, 2025", five months previous.
- Chris (10/5): -
- Garry James (7/5): -
- Garry James (7/5): -
- Bamidele (10/5): -
- Bamidele (10/5): -
- Bamidele (10/5): -
- Edgar Romario (6/5): A functional and spacious stay with dated amenities and a disappointing breakfast offering - The room was spacious and well maintained, with a large and practical desk that was particularly convenient. Basic amenities such as a refrigerator and microwave, although dated, were fully functional, and the room included plates, which made it easy to eat takeaway meals. Natural daylight significantly improved the overall brightness of the room, and two complimentary bottles of water were a thoughtful touch. Several elements of the room felt outdated. The television was old and did not support HDMI connections or streaming services such as Netflix. The coffee machine and alarm clock were also old, with the clock showing the incorrect time. Artificial lighting in the room was rather dim, making the space feel somewhat dull in the evening. Additionally, breakfast did not meet expectations, as it was provided in a takeaway bag rather than as a buffet or in a designated breakfast area.
- Kyle (8/5): -
- Coulthard (10/5): -
- Scott (9/5): Parking out of winter heated underground, very clean, staff 109% - Very clean room and facility, staff top notch, winter in Firt McMurray hotel has heated underground parking the best Everything was great
- Delbert (10/5): -
- ivany (10/5): -
- Schut (10/5): -
- Patrick (4/5): Rude staff tiny rooms and overpriced, and the breakfast was a yougurt and one hard like egg in a to go bag - The underground parking The staff and the breakfast and the price
- Hassan Mohammed (7/5): Pretty Descent - Room was very spacious Mini kitchen in room, some people can start a fire or trigger the alarm this shouldn't be there. Also breakfast was terrible, no option for vegeterians.
- Dean (10/5): - Kind staff . Very accommodating. Prime is my new go to for when im in fort McMurray
- Christi (10/5): I always stay at this hotel - Friendly staff Clean rooms My stay was pleasant and comfortable
- Ravishankar (10/5): -
- Thomson (7/5): -
- Naz (10/5): Very clean, cozy hotel in downtown Ft Mac. Exceeded all expectations, will be back. - Good location, very clean rooms. Parking for a big truck is very limited. In my case I had a 1 ton, and a 20 ft trailer.
- Alfred (9/5): -
- Mary (8/5): Very clean; great value - Great value
- Kevin (8/5): -
- Mahad (8/5): - Clean, spacious, comfortable bed. No hot breakfast
- Melissa (7/5): -
- Jonathan (10/5): -
- Jonathan (10/5): Extremely kind and helpful staff - Staff are extremely kind and pleasant. They are very helpful and quick to resolve any issues
- Christina (7/5): -
- Kaitlyn (8/5): -
- Sasha (7/5): Nice stay - Liked the local Na
- Coulthard (9/5): My go to place to stay in Ft Mac - Secure underground parking lot , comfortable bed and decent size tv. Friendly staff.
- Russ (2/5): - I chose this hotel for a business trip because it advertised a hot breakfast and an on-site pub/restaurant, ideal for relaxing after long finance meetings without needing to go out. Unfortunately, the experience was disappointing from start to finish.Upon arrival, our room was extremely hot—close to 100°F. While that might be appreciated in the middle of a Fort McMurray winter, it was far too much for a 23°C day. We were moved to another room, supposedly an executive suite, which was still uncomfortably warm. My wife was told maintenance would come by, but no one ever showed up, leaving her waiting for hours.To make matters worse, the restaurant and bar were closed, forcing us to walk into town for dinner. Back in the room, even the alarm clock was set to the wrong time. The next morning, there was no sign of the promised hot breakfast—or any breakfast at all. The juice machine was broken, and the “to-go” breakfast offered by reception consisted of a yogurt, muffin, apple, and an expired bacon and cheese biscuit, which my wife, being Muslim, couldn’t eat. The apples provided were also rotten. The only tea options were peppermint or green tea—no regular breakfast tea or Earl Grey available.Service was equally disappointing. Lila at the front desk was dismissive and rude, spending over an hour on the phone instead of addressing our concerns. Overall, the experience was frustrating and far below expectations. I strongly recommend staying elsewhere—Stonebridge Suites, for example
- Nicholas (10/5): - Amazin
- Jonathan (10/5): Friendly, exceptional staff - Exceptional staff. I always have a great stay when I'm here
- Lucas (10/5): - Clean facility, polite staff. Parking once checked in was great, finding a spot to pull in before getting access to the underground structure was a challenge.
- Michelle (10/5): - Checked in very late after a flight. My first room had a very loud water drain above the bed that sounded like a water fall so I had to go down to change rooms. Second room was great despite the bedroom window lookin out to a hallway.
- Marcus (10/5): - It was exactly what I needed
- Connie (6/5): - I was there for four days don’t have house keeping one time.
- Mark (2/5): - Staff were unhelpful, overcharged for room .
- judy (9/5): - Basic hotel good rate and comfort big room had fridge, micro wave coffee TV no option to use Netflix
- Ashley (10/5): - The hotel staff was beyond accommodating and made my last minute stay absolutely amazing. Thank you!
- Xinquan (6/5): - It is a set of office and life room environment. That is great.
- Georgina (10/5): -
- Dave (2/5): - My window looked onto a hallway. There is not nearly enough parking. The building is under renovation so brown bag breakfast, they didn’t even have any ketchup for the breakfast sandwich inside. The elevator was glitchy. My door lock got stuck most of the time. Had to shoulder ram the door open half the time.
- Sean (6/5): Great Hotel - Not so great H - Vac - I've written reviews about the Prime Hotel in the past, so my thoughts are still very similar to them. Location, cleanliness, and staff are excellent. I don't like the fact that, it seems like management is more concerned about aesthetics as opposed to functionality. I stay here regularly, and again I am writing about the fact that the AC didn't work in my room. For a bit of context: It was 28 degrees out, and this particular room was on the side of the building that Franklin Ave is on. (Noisy and Hot)! I opened every window I could to hopefully get some relief, only to be kept up most of the night because of traffic on Franklin. My message to those who choose to stay here - if it's hot out, confirm that the AC is functioning!
- Daniel (4/5): - Building is being renovated so construction dust everywhere. Parkade incredibly small. Booked a king executive suite only to be told they over booked. How do you do that when it is reserved online days before. Staff was rude about the issue. Sink and toilet had stains.
- David (10/5): - Check in at 2am
- Billy (10/5): - Very clean and cheap, but not a cheap room.
- Kateryna (10/5): - Good
- André (9/5): Passable - Petit déjeuner etait un sac avec produit intérieur. N a pas ete mentionné qu’ils etaisnt en rdnovation
- Stewart (8/5): Prime - Water bottles in the mini fridge, a small thing but damn nice. Ac fans blowing right where ya sleep, easy fix ,turn the system off.
- Stewart (7/5): - Only complaint would be , minimal parking , and they are in the middle of Renos, other than that nice place. Great front desk service .
- Jonathan (9/5): - I've stayed here before and found the staff to be very friendly and helpful. The hotel is clean and the beds are comfortable. I would definitely stay here again. The hotel was doing some renovations during my trip, so the breakfast buffet wasn't operating. However, they did provide a takeout bag, which contained more food than I have received from other hotels' breakfast to go bags.
- Scott (2/5): - What a mistake booking this horrible hotel. It’s under construction. Shouldn’t even be open yet. There is no lobby or front desk. Just a temporary desk in the bar that’s being renovated. We booked for 5 nights. We were very skeptical from the beginning due to overall appearance and messy conditions. Checked in and went to look at our room. Room wasn’t horrible. Spacious and reasonably clean for the money but the mattresses were very soft and old looking. After checking out the room my wife and I were laying on the beds just relaxing a bit and some random guy USES A KEYCARD AND WALKS RIGHT INTO THE ROOM. WHILE WE WERE IN THERE! WALKED RIGHT IN LIKE HE OWNED THE PLACE. WE HAD TO YELL AT HIM GET OUT. Turns out he was a contractor. The place was swarming with contractors doing renovations. That’s when we decided immediately we were cancelling the balance of our stay. We stormed down to the front desk to complain and demand to know how we’re supposed to feel safe and secure when anyone can just walk into our room? How do we know someone won’t just come steal our stuff when we’re not there? Shouldn’t it be impossible for someone to have access if we’re checked in? Also there is no free hot breakfast as advertised. Their “grab and go” breakfast is a joke. Staff was agreeable and pleasant enough to let us easily cancel the rest of our stay. The Prime might be ok one day, but it’s certainly not good now. HIGHLY DO NOT RECOMMEND. Go stay at the Pomeroy instead!
- Jegan (10/5): -
- Marcus (10/5): - It was convient for what I needed
- Carrie (10/5): - Everything was wonderful! Highly recommend.
- Jesse (2/5): - In room furniture shows obvious signs of damage. Website promises hot breakfast but when I showed up was told that breakfast is not provided due to ongoing renovations (which are also not detailed online)
- Mathieu (10/5): - The room was nice and quiet. The bed is comfy and the room is clean.
- Verified traveler (10/5): - The front desk staff are very nice and helpful. The room is clean and quiet. Will stay this hotel again when come to Fort McMurray next time.
- Rachel (8/5): - The property is in the middle of an extensive reno.
- Milan (8/5): - Great value when staying at this property.
- Brendan (8/5): - You can see the great potential with all the renovations currently underway Very friendly staff
- Jonathan (8/5): -
- Claude (2/5): - Hotel was closed , please refund my pay. Claude 780-826-8775
- Adam (4/5): - Would not recommend this hotel due to the area. Lots of sketchy people. Drug dealers on the block. Did not feel safe my truck outside full of tools. Hotel needs to move. Neighbour is ghetto
- Akram (10/5): - Amazing
- Joel (8/5): - Had a great stay. I loved the underground parking. The exterior was being renovated and looked a little rough upon drive up and caught me off guard.
- Coulthard (8/5): Very good -
- Rick (8/5): Very good -
- Beverly (10/5): - This Rooms are all clean and renovated -- love the space and office desk is huge -- highly recommend - Awesome under ground parking
- Jeremy (10/5): - Recently renovated & clean, spacious room with workstation. Great value for money.
- Crystal (10/5): - It was good but you can hear noise from outside traffic - that was the only downside
- Pat (10/5): Visit 05/26/25 - The first time I stayed here I met the new owner and he mentioned he was renovating the entire hotel. He is doing great, every time I stay I notice great improvements. The only area I didn't give marks for was the parkade cleanliness. The team on the front desk and breakfast team are very friendly and inviting. I look forward to my next visit to see his progress !!!
- Osman (7/5): Good -
- Julliette (10/5): - The staff was amazing
- Paul (10/5): Exceptional -
- Stacey (10/5): - The room was very spacious and quiet.
- Khushi (2/5): - Very bad heater is not working very hot in room
- Bruha (8/5): Very good -
- Tijo (7/5): Good -
- Mathieu (10/5): - Good place to stay.
- Sohrab (8/5): - The place is good, nice and clean good bang for your buck
- Amanda (6/5): - The place was under construction which if I would of known I would of went elsewhere.. no AC in the room and it was super hot in the room even having the window open.. there was hair in the tub and the floor towel was stained.. the staff in the morning werent very friendly either.
- Melody (10/5): - N/A
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