Lavender Central Hotel & Spa
Location: 39 Hang Bac Street, Hoan Kiem Dist, Hanoi, 100000, Hanoi, VN
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Discover the perfect urban getaway at Lavender Central Hotel & Spa, where comfort meets convenience in the heart of Hanoi.
Relaxation and Wellness
Indulge in onsite massages after a day of exploring, ensuring that every moment of your stay is rejuvenating.
Modern Amenities
Stay connected with complimentary wireless internet access throughout the hotel, and enjoy exceptional concierge services to tailor your experience.
Gastronomic Delights
Savor delightful meals at our restaurant or grab a quick snack at our cozy coffee shop/café. Enjoy room service for a relaxing evening in your stylish room.
Come experience hospitality like no other—book your stay at Lavender Central Hotel & Spa today!
Important Information
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- No pets and no service animals are allowed at this property.
Policies
Check-in: 02:00 PM - 05:30 AM
Check-out: 12:00 PM
Amenities & Facilities
- Express check-out
- Offsite parking discounted rates available
- Free WiFi
- 24-hour front desk
- Luggage storage
- Express check-in/check-out
- Concierge service
- Elevator
- Television in common areas
- Safe-deposit box at front desk
- Multilingual staff
- Free newspapers in lobby
- Porter/bellhop
- Express check-out
- Smoke-free property
- Express check-in
- Tours/ticket assistance
- Free wired internet
- Airport transportation - pickup (surcharge)
- Offsite parking discounted rates available
- Motorcycle parking only
Rooms Available
-
Junior Double Room, City View
1 Queen Bed
269-sq-foot room with city views
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Turndown service and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Laptop workspace, safe, and free newspaper; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Hardwood flooring in room
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Hardwood or parquet floors
- Electric kettle
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Turndown service
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- Desk chair
-
Premium Double Room, 1 Queen Bed
1 Queen Bed
258 sq feet
Layout - Bedroom
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Turndown service and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Laptop workspace, safe, and free newspaper; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Hardwood or parquet floors
- Electric kettle
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Turndown service
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- Desk chair
-
Superior Double Room, 1 Queen Bed
1 Queen Bed
194 sq feet
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Turndown service and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Phone, safe, and free newspaper; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Hardwood flooring in room
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Hardwood or parquet floors
- Electric kettle
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Turndown service
- Free WiFi
- No cribs (infant beds)
- Bedsheets provided
-
Deluxe Double Room, 1 Queen Bed
1 Queen Bed
237 sq feet
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe and free newspaper; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Hardwood flooring in room
Non-Smoking
Guests who book this room type will not have free access to all property facilities
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Hardwood or parquet floors
- Electric kettle
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Room type does not include complimentary access to all property facilities
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
-
Premium Double Room, 1 Queen Bed
1 Queen Bed
258 sq feet
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Turndown service and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Laptop workspace, safe, and free newspaper; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Wheelchair accessible
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Hardwood or parquet floors
- Electric kettle
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Turndown service
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Laptop-friendly workspace
- Desk chair
-
Family Triple Room, City View
1 Twin Bed and 1 Queen Bed
301-sq-foot room with city views
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Turndown service and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Laptop workspace, safe, and free newspaper; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Hardwood flooring in room
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Hardwood or parquet floors
- Electric kettle
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Turndown service
- Free WiFi
- No cribs (infant beds)
- Bedsheets provided
- Laptop-friendly workspace
- Desk chair
-
Deluxe Twin Room
2 Twin Beds
237 sq feet
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Turndown service and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Safe and free newspaper; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Hardwood flooring in room
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Hardwood or parquet floors
- Electric kettle
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Turndown service
- Free WiFi
- No cribs (infant beds)
- Bedsheets provided
-
Superior Twin Room, 2 Twin Beds
2 Twin Beds
194 sq feet
Internet - Free WiFi
Entertainment - 32-inch flat-screen TV with premium channels
Food & Drink - Electric kettle, minibar (fees may apply), room service (limited hours), and free bottled water
Sleep - Turndown service and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Safe and free newspaper; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Hardwood flooring in room
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Hardwood or parquet floors
- Electric kettle
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Turndown service
- Free WiFi
- No cribs (infant beds)
- Bedsheets provided
Guest Reviews
- James (10/5): - It was very nice
- O9372DCjulial (10/5): amazing hotel - Great hotel. amazing location within old quarter- walking distance to many attractions and great food places - also right off the night market on weekends (must visit) staff helpful and friendly and hotel room really clean: also quiet - can’t hear the busy streets outside, would highly recommend
- Christen (10/5): - Loved my stay here, staff were helpful, rooms were lovely, very handy to Hanoi fun
- Joseph (6/5): - The room was small and dated, the air conditioner stopped working couple times, but they fixed it, which was nice. The hot water in the shower didn’t last very long, just enough time for one person to take a shower . The Wi-Fi was hit and miss. The breakfast were really good, they had a good cook and waitress. The staff were very nice and helpful with many things, but they seem to wanna overcharge on site seeing tours, so be careful of that!
- mohzan (8/5): Good city hotel - Nice city hotel , near to shopping area, restaurants n night market. Near the Lake , Water Puppet Show . Within the " Old Quarters" Clean comfy room, friendly helpful staff and Miss Hana. Good breakfast. Airport transport and the Hotel can arrange tours for you.
- Renee (10/5): - The front desk staff are exceptional!! They go above and beyond at every opportunity possible. They created such a warm and inviting space and consistently helped us throughout our stay. 100/10!! I can’t rate them high enough! Don’t hesitate to stay here. It’s fabulous!
- Sean (10/5): - In a good atea to explore Hanoi
- Woody7123 (10/5): A gem of a hotel - We had a very enjoyable stay for 5 nights . Our room on the 7th floor was very quiet even though we were overlooking an extremely busy road in the Old Quarter. The location is fantastic for being close to everything. The staff in reception and breakfast were very helpful and such lovely genuine people. Nothing we asked was any trouble for them to do. We used the laundry service which was fab and came back within the day. We would be more than happy to stay here again in the solace of Lavender Central and highly recommend it to fellow travellers.
- Heather (10/5): - Loved the traditional style of the building; Tall and narrow. Staff were excellent with good English which was helpful as my Vietnamese is terrible. Rooms were clean and well appointed. Breakfast was very good. Lots of good shopping, restaurants and other tourist attractions in the vicinity.
- theab542 (10/5): My new favorite hotel in Hanoi! - Lavender Central Hotel in Hanoi is a fantastic choice for travelers seeking comfort, convenience and great value in the heart of the Old Quarter. The location is unbeatable, just steps from Hoan Kiem Lake, the Night Market and great restaurants. The rooms are modern, clean and well-equipped with comfortable beds, strong WiFi, AC (including heat for chilly nights), blackout curtains and plenty of hot water. Breakfast offers great options, served by a lovely team. The front desk staff is warm and helpful, especially Jenny, who went above and beyond to assist me both before and during my stay. Having stayed here before and this time visiting solo, I was impressed to find it even better this time. Highly recommended for a hassle-free stay in Hanoi.
- emmasadventure (10/5): Hidden gem of a hotel with amazing staff! - On a trip travelling for 5 weeks around SE Asia this was our first stop. 4 nights in The Lavender Central and it set the bar! From the moment we booked until the moment we left the service was exceptional. The staff here are super friendly and really can't do enough for you. When we arrived we were greeted with welcome tea and some information on reccommendations for places to eat and drink. We tried many of these, and were super impressed. We also had help with laundry, documents being printed, transfers and day trips. Nothing was too much. Big thank you in particular to Hana, Kai and Jerry for their super friendly and attentive service. The bed was extremely comfortable and big which we welcomed after long days of exploring along side the waterfall shower which was always lovely and hot! We were also given clean towels everyday. We stayed in the Deluxe Double at the back of the hotel on floor 4 which was lovely and quiet. The room itself was also a great size. Breakfast was perfect for us and included in the price with quick friendly service. There is a selection of tea coffee and juices along with fruits, cereal and breads. There is also a selection of breakfast options on the menu which were great. The location of the hotel was fantasic and in walking distance to all the major points of interest. There are so many hotels to choose from in Hanoi old town, we looked at many, however we were absolutely delighted with our choice and cannot reccommend it and it's staff enough. Thank you for a great stay!
- michaeltravel128 (10/5): Great value for money - Perfect location in the Old Town with an abundance of food options within 2 minutes. The hotel, I would say, rates as a 4 star international hotel but still with the local touch so you know where you are. Room, bed, bathroom and staff delivered all we could ask for.
- Neil (10/5): 100% Excellent - Fantastic location in the Old Quarter, Excellent service, able to have a late checkout for a small fee. Good choice for breakfast. Will definitely stay there again.
- WalterReed (10/5): Great hotel - great location - Excellent hotel in the heart of the old quarter of Hanoi. We coordinated our pickup from the airport with the hotel - super easy - staff are friendly and efficient - rooms are spacious, well maintained, good linen, very clean and good wi-fi (important for business travelers). We didn't use a car - so can't comment on parking. Breakfast offered at a reasonable price - though there are plenty of local resaturants - we never ate breakfast at the facility. on site spa - we never used it - so can't comment overall, great hotel, great location and friendly staff - I would stay here again and recommend to friends and family. If possible - recommend booking rooms furthest from the street (-08 room on each floor seems to be the furthest)
- ashwingo (10/5): Fabulous family stay - It's very seldom that I cannot fault a hotel stay but in this case everything was perfect. From the smooth seamless check in process, polite staff all round, great breakfast spread and service, great wifi, fast lift, spacious comfortable room, spacious bathroom, room amenities, cleanliness, location- it was all perfect. Highly recommended!
- Christine (10/5): - Great option for staying in the Old Quarter. Staff was always helpful. Very adequate included breakfast with several options and everything was fresh.
- CMacIntyre (8/5): Right in the middle of everything Hanoi! - If you want to stay in the Old Quarter of Vietnam, look no further. Lovely little hotel right in the middle of everything but yet very quiet. Everyone was extremely helpful and nice. We were skeptical about what an included breakfast would be here, but it was GREAT! Many choices, fresh, and very accommodating to whatever you wanted. Highly recommend!
- Davda21 (10/5): Cosy Hotel in midst of Hanoi - We had a LM amazing stay at the Lavender Central. We loved it so much we stayed there again in our return back from Hoi an. The staff are very friendly. Andrea and Hana were super helpful. Breakfast staff ensured we enjoyed our breakfast and had smiles for us all the way. Hotel was right in the midst of old quarter. Loved the hotel!
- Henry (6/5): - The people and staff really go out of their way to help you with whatever you need. The front desk spoke great English.
- Jorge (10/5): - We loved the location of the Hotel. Very modern and clean. It was very close to all the old quarter tourist attractions. The staff was very nice, kind, and very knowledgeable and helpful. They gave us all a list of all best places and a map of all the attractions that we walked to and visited. Thank you! 🙏
- 206DavidP (10/5): Great little Hotel - After the Disastrous first night in Hanoi , I found The Lavender Central Hotel . What made it stand out was that it advertised Soundproofing in the Rooms . We chose the Junior Suite on the 7th Floor . What a lovely Room . Spotlessly Clean . A large very comfortable bed with spotless sheets and lovely comfortable pillows . Good size TV . Free Wifi , Breakfast was in the Restaurant and was a small Buffet with an Egg station cooking to order . We had no issues with Street noise as it was very quiet after 9pm . All the staff were great, very helpful & Friendly . We were only 200 mts to Beer Street and our Favorite Bar . Really enjoyed our stay .
- Emilyfitz20 (10/5): Great hotel and amazing staff - We loved our stay at lavender central. The location is great - not too far from the lake, water puppet theatre and of course, amazing food (Bahn mi Hoi an is only a short walk away). The staff were so helpful and friendly. On our last day, we were able to leave our bags at the hotel while we spent the day exploring. They even let us shower at the hotel before we left on our overnight train to sapa. Highly recommend staying here!
- 728gener (10/5): Best place in town. - This hotel is in the middle of everything in the old quarter. Just a short walk to the markets, lake, beer st, restaurants & a short drive to most attractions & luxury shopping malls. Deluxe room was perfect 👌. Has all the amenities, plus AC, and is perfect after a long day out. Breakfast is modest and a great start to your day. ALL the staff are amazing, friendly, welcoming and they're always willing to help. If you want to be amongst it all, Lavender Central Hotel is the place to stay at. Huge thank you to everyone that made our stay memorable ❤️ Thanks guys. Gene and June Qld Australia
- GoPlaces24363742054 (10/5): Best hotel - My wife and I had an amazing stay! The room was clean, comfortable. The staff was very welcoming and small touches like welcome drinks made it extra special. We enjoyed the spa and a delicious breakfast each morning. Highly recommend for couples!
- ian (8/5): - Walkable
- shlomi (6/5): Where is the window?? - Small room and uncomfort at all. No window!! Therfore no air circulation in the room. Bad! Mattresses not comfort, very used and old. Nice and welcoming stuff. Breakfast was o.k not more than that.
- ian (8/5): - Walkable
- 394janiverb (10/5): Great hotel and staff - We stayed on this hotel because of the reviews that I saw online. I am glad we did! This hotel is underrated. The location is perfect, walking distance to almost all of the hotspots (cafes, restaurants, shopping). The hotel is very clean with my kind of decor. The breakfast is very good but most importantly the staff they are always there to help you. Most especially to the office manager Hana, she made our stay and arranged all our tours perfectly like we wanted. She went out of her way to pleased us even after her office hours. I highly recommend this hotel to anyone. ⭐️⭐️⭐️⭐️⭐️
- Hinnaneh A (10/5): - Great hotel for price. Rooms are as pictured and comfortable, breakfast is good, and staff are super friendly and helpful.
- Pedro (10/5): - I stayed at Lavender Central Hotel in the Old Quarter and had an incredible experience. The location is perfect—right near the bars, and the main street food spots, making it easy to explore the local cuisine & the nightlife in Hanoi. The breakfast was fantastic, offering a wide variety of delicious options. They have a delicious coffee. The hotel is very clean, and the staff are incredibly friendly and helpful. Despite being in the lively Old Quarter, the hotel has a calm and welcoming atmosphere, never feeling overwhelming. Overall, I had an amazing stay and would highly recommend this hotel to anyone visiting Hanoi.
- IlseZ (10/5): Lavender (Central Hotel) is lovely! - What a lovely stay we had at Lavender Central! Centrally located and service that goes more than the extra mile. I fell in love with the foyer when I walked in, very classy with a bit of funk. Breakfast is served in a happy yellow room, and has a variety of choices. Back to the service - it really stands out. From transport to day trips, everything was organised with a smile. Directions given, luggage stored, money exchanged - nothing was too much trouble; they even checked each time if there was something else they could do for us. They thought of everything, even walking outside to check that we get into the right taxi, making sure we don't get overcharged. I highly highly recommend the Lavender. If ever in Hanoi again I'll stay here again.
- Raynaldo (10/5): - This hotel was very wonderful to be in and with its location in the midst of the Old Quarter was a win win for me. Their staff was very wonderful and very helpful. they helped us out with day time activities and any other questions we had. The rooms was very clean as well, a bit small for my taste but it had a very comfy feel so It made me feel relaxed. I would definitely love to come back here again.
- Bethany Lauren (10/5): - Excellent location and staff were really friendly.
- Tony (10/5): - Great property that is near many great dining options and nightlife. I had an easy time checking in. The room was nice, clean, and perfect size. There was a small desk area where I could do work and also a separate sitting area too! The TV has basic cable with no options for Netflix but who needs that when the vibrant city was right at your doorsteps! Can't wait to come back!
- axtramic (10/5): Just book it. Don’t even look at other hotels - As we all do, I looked at endless hotels before settling on this place. Its brilliant. Good price. Good location. Good breakfast. Brilliant brilliant staff. Sure, it’s not the Hyatt, but you can’t go wrong here if your are looking for a hotel with a bit of charm where you can unwind at the end of the day.
- Habibur (6/5): - Not up to the mark . Didn’t like staying here .
- Beniamino (10/5): - Perfect location and super friendly staff. Really quiet considering how central it is.
- Verified traveler (10/5): - Five stars, affordable,clean, nice staff, and in the middle of everything in old quarter. If I have one feedback, the hotel can replace their doors with sound proof ones because sound can be heard in the hallway. This makes it difficult to watch TV or do intimate stuff. Lol.
- Verified traveler (10/5): Amazing - Very helpful staff. Clean . Would recommend
- Daniel (10/5): - Amazing reception and very helpful
- Vanthy (10/5): - beautiful boutique hotel. friendly and helpful staffs. comfortable stay. decent breakfast and generally excellent hospitality.
- Yasser (10/5): - Great
- Chua (8/5): - 5 days stay In the hotel and at floor 7XXX. I booked my ha long bay and ninh Binh through the hotel, All the staff are friendly and breakfast are good enough. The location was fantastic, walking distance. The down side are room slightly smaller than expected and also abit of run down … overall where thing was just right
- Ella (8/5): - For a solo backpacker wanting a safe and clean place to rest up post-international flight, hotel was great. Clean, reasonably priced, good breakfast. Room was a bit old but clean and good amenities. Great location in the Old Quarter, great place to launch into Hanoi.
- Sonja (8/5): - Very clean rooms,, breakfast was ok, staff 10 out 10.
- Peter (8/5): - A fine property, with good breakfast and eager to please staff. Conveniently situated in the midst the chaotic frenzy of Hanoi's challenging motorbike and car traffic. The only thing lacking was an English-language television news channel, an amenity found in other hotels even in smaller cities, like Hoi An and Hue. One likes to know what's going on outside Hanoi, too.
- Sydney (10/5): Lovely Hanoi Hotel - We were very pleased with our stay here. The hotel is right in the middle of the action in Hanoi, yet we did not experience any noisy disruptions at night. The staff at this hotel were extremely kind and helpful with providing recommendations, maps, and helping with transportation. Breakfast was delicious and very much appreciated. I also treated myself to a massage at the hotel and was quite pleased! Would stay again!
- ping (10/5): - Very good service and good location
- CHIA YEN (8/5): - Perfect location in old Quarter . Staffs are professional and friendly. Airport transfer taxi service is very helpful for the early airflight.
- David (10/5): Nice base to explore Hanoi from - Nice cosy hotel located in the old quarter. Room was a little on the small side but the helpfulness of the staff and the breakfast were both first class. They even went above and beyond to help us retrieve a bag that was left after a tour. Great service.
- Kathern (10/5): - If I could give more gold stars rating Lavender Hotel I would! From the second I stepped out of my taxi in front of the hotel, I was made to feel like royalty. A doorman brought my luggage into the lobby, I was checked in quickly and my luggage was taken to my room. I was offered hot tea too. It was very quiet. The bed, pillows was and cotton sheets were perfect. This hotel was probably built in the 1920’s or 1930’s. The lift , electrical, plumbing and bathroom have all been updated without losing the historical charm of the building. The bathroom was beautiful! Breakfast was incredibly delicious; with many choices on the buffet as well other items cooked to order. It’s located in the middle of the Old Quarter. If you’re looking for modern then it would be best to choose another part of the city. Every hotel and building in the Old Quarter is historic. It’s wonderful!
- Tracey (6/5): - Staff are wonderful at this property. Rxtremely helpful. Rooms on small size. No street noise given road proximity. However lots of internal noise from other room guests and restaurant area. Location great.
- Alan (10/5): - We loved the staff at the property. The went above and beyond to make sure our stay was great! The location is right in the heart of Old Town and easy walking distance to many amenities and sites. Our room was very clean and comfortable. We highly recommend this property if you want to experience Old Town Hanoi!
- Amol (10/5): Great Experience - Great service and very cooperative and friendly staff.
- Maurice (10/5): - Very nice boutique hotel. Staff were wonderful. A very nice breakfast was included with a lot of variety. Close to Hoan Kiem Lake and a lot of street food and restaurant options. Great value for money.
- Elvira (6/5): - Just an average experience Location is good Do not accept the transportation offers from the front desk They are way overpriced and didn’t drop us at the right location use Grab app
- young woo (6/5): - Near beer street. I f you can handdle the very busy area,you will be o.k. Everything is near by the hotel but before check in, make sure your room has windows or not.
- Sarah (10/5): - The staff was very friendly and the rooms were very clean and nice. The breakfast was good.
- Anthony (8/5): - Comfortable hotel with friendly staff
- Taalib (10/5): - This is my second stay at Lavender Central. Each time my experience was excellent! The staff is great. It's centrally located near a lot of action, restaurants, bars and shops. I, once again, highly recommend this hotel.
- Edward (8/5): - A good hotel for the $$ bad water pressure and internet
- stacey (10/5): - Right in the center of old town. Everything is within walking distance
- francis (8/5): - Good location. Excellent service. Breakfast was good. Room was a bit tight, but it was functional. The “city view” was not much of a view. More of a view of the air conditioner. They moved us for the extra night coming back from Ha Long Bay to their sister property. Their sister hotel, the Rex Hanoi, was much better with regards to room and facilities. The Lavender is okay if you’re only staying a couple of nights and don’t mind the minimalist facilities. Otherwise I’d choose the Rex Hanoi.
- francis (6/5): - Staff and service was excellent. Breakfast was was typical, but the service was excellent. The only issue was that the room required a deep cleaning. The room itself was tidy and clean upon first entering, but under closer inspection, the room was in need of a deep cleaning. The bed, floor, and bathroom were clean enough. I would not choose to stay at this hotel again. On our return from Ha Long Bay, we were moved to their sister hotel due to “issues” with the air conditioner in our room. We were moved to the Rex Hanoi Hotel. The hotel had more amenities and the room appeared to be in a better state. I would stay at this property again.
- Amy (8/5): Nice hotel! Honeymoon stay - Stayed 1 night, lovely room, very pleasant stay with helpful and lovely staff. Including helpful info for our stay. Ideal location
- Singh (8/5): - Good location
- Taalib (10/5): - This little gem of a hotel is very close to all the action. Dozens of restaurants, clubs and bars, foot massages and small stores. The staff is superb! The property, though a bit dated, is spotless clean and safe. I highly recommend Lavender Central.
- Gail (8/5): - The bed in our room was so amazing! King sized and had good quality mattress and sheets. The only problem I had was the room was a bit small. Otherwise, I have no issues with our stay.
- Sean (10/5): - Great location, comfy beds, nice staff, would stay here again
- Dennys (4/5): - The hotel is a short walk away from Ta Hien Street and Hoàn Kiếm Lake so it was great when you wanted to have a night out. The room itself was fine but I never got housekeeping for the 4 days I was there and the room had a certain musky smell that never seemed to go away. The staff was friendly and helpful when I had questions.
- Verified traveler (8/5): - A pleasant property. WiFi service needs to be attended to. Difficult to judge as the property was on the cusp of closing down due to the downturn associated with the Covid-19 pandemic.
- Sandra (2/5): Upset Travellers - We were unable to travel to Hanoi, we phoned Hotels.com who contacted the hotel to cancel our booking. The Oriental said they would get back to Hotels.com as they had to check with their Manager. We have heard nothing from Hotels.com. We also emailed the hotel explaining our situation & requested a reply. We did not get a reply to our email. Very disappointed with the Oriental.
- Annie (10/5): - Staff was unbelievably friendly. Breakfast was great every morning and they provided plenty of filtered drinking water for us.
- J4 (10/5): - Great little hotel in the heart of Hanoi's Old Quarter...
- J4 (10/5): - A small gem tucked away in the Old Quarter of Hanoi... but very close to the action! Staff very charming and helpful, and my cozy room had everything I needed...
- Aimee (10/5): The nicest stay we’ve had - This was one Of the nicest stay suites had traveling south east Asia. From start to finish the service and the friendliness of the staff was incredible. They always greeted you with a smile, offered to help with anything you might need and we’re always busy cleaning and making the hotel shine. The room and surrounding areas In the hotel were spotless. They serve a wide variety of things to eat at breakfast. I don’t think you could get a much better value for the money then this hotel. It was in a great location in old town But did not have the traffic noise from the street below. I most definitely would recommend this place to anyone traveling to old town Hanoi
- Barbara (10/5): Good location, friendly staff. - Good hotel within walking distance to everything in the Old Quarter. Lots of restaurant choices nearby. Very helpful staff. Comfortable room but blinds over the window would not fully close and the safe was not functioning. Great breakfast. A pleasant stay.
- Verified traveler (10/5): - The location of the hotel is distinctive, clean and the staff are honest. I forgot my cards at the hotel and went out to another city far away from them, but they contacted me and informed me that they found it, thank them
- Verified traveler (10/5): - Wonderful location, super helpful and friendly staff, excellent breakfast and my room was perfect, and a very reasonable price. Could not ask for more!
- Valerie J (10/5): Home away from home in a very busy city! - This hotel was spotless and very comfortable! The service could not get any better. The breakfast was excellent!
- Verified traveler (6/5): - Late for a half hour made me run to the transit flight
- Verified traveler (10/5): - Very clean and new hotel. Friendly and polite staff. The breakfast is delicious. Will visit again next time.
- Mostafa (6/5): - The breakfast staff were pleasant althoug the breakfast was very average.
- Heather (10/5): Happy customer! - Excellent location in the Old Quarter. The staff helped with everything from arranging airport transfers and visas to just generally being very helpful. Breakfast was included and was delicious! Comfy beds. Would stay again.
- bill (10/5): - Fantastic location, staff was soooooo friendly, great breakfasts. Location is very close to all kinds of food including American food. Lots of shops nearby and 10 minute walk to hoan kiem lake. I’ll go back next year.
- Verified traveler (2/5): - Coronavirus - cancellation - did not give even a partial refund.
- Verified traveler (10/5): - Great location, very quiet. Adam and the rest of the staff were extremely friendly. Breakfast was delicious, excellent hot water in shower and extremely fast wifi. I’d definitely go back there again!
- Becky (10/5): - Excellent customer service, great location and fabulous room.
- Verified traveler (8/5): - Not every room has a widnow. Make sure when reserving. Beside this, everything is Perfect.
- Wachirapat (8/5): great value, location and yummy breakfast - the location allows exploring the old part of Hanoi so easy on foot. the staff are just lovely and genuinely welcoming. the room is kept in good and clean condition, I can see they try very nicely to add some nice touch to a small but sufficient space. the breakfast is by far the most impressive part of my stay. Kudos to the chef. though the buffet line is rather compact, but the quality, the diversity of selection and the taste is really good. ( I am a very picky Thai when it comes to food) all in all, a great value for money. I am not at all hesitating to rebook this hotel again. Thank You :)
- Verified traveler (10/5): Excellent Service At The Oriental Central Hotel - The service at the Oriental Central Hotel was just excellent. We had a very late arriving flight, and the staff were so kind to get us into our room as soon as possible to rest. The excellent service extended to the breakfast served in the dining room. And the selection of food offered was all delicious. The location in the Old Quarter was perfect for exploring Hanoi and if you wanted to explore outside the Old Quarter the staff at the hotel is so helpful in making arrangements.
- Elizabeth (10/5): - All staff went above and beyond in helping guests in every way possible. They could never do enough for you. Simply amazing!
- William (10/5): - Staff was outstanding! Location in the Old Quarter was perfect. Stayed in two different rooms and both were quite with comfy beds
- Verified traveler (10/5): - Staff were very friendly and helpful. We felt very welcome there.
- Hannah (10/5): - Staffs were so friendly and helpful. Everything was sparkling clean and well maintained. I recommend to explore small streets behind the hotel. Hang bac street is full with Jewelry shops and silver products are inexpensive. Breakfast here was awesome. Everything was so fresh and well served too. We were treated so well here and definitely recommend this hotel highly. We appreciate all service and cares of all hotel staffs. Only one thing was smoking smell came through the fan in the bathroom. Hotel itself has many smoke-free signs though.
- Verified traveler (10/5): - I thought the staff and service was excellent. Lucy Le on the Tour Desk was very very helpful. Organised lots of trips for me and even helped me book an overnight train and also a flight. Jonathan on hotel reception was also very helpful. The breakfast was lovely. The hotel is in the Old Quarter which was great and not difficult to get to other places I wanted to see. If I go back to Hanoi I would definitely stay here.
- Verified traveler (10/5): - The staffs are very friendly and provided a very good service from the moment we arrived. The atmosphere of the hotel is very comfortable and it's located at the centre of Old Quarters so everything was just around the corner. Cleanliness is top notch and breakfast was tasty. Good choice of stay if you are visiting Hanoi.
- Rohit (10/5): Nice hotel at perfect location! - Friendly staff, perfect location, decent breakfast, welcoming!
- Verified traveler (10/5): - Excellent stay. Friendly staff. Great breakfast! We really enjoyed our stay and any issues we faced were immediately solved by the friendly staff!
- Lisa (10/5): - The hospitality and superb services provided by all staff members at Oriental Central Hotel far exceeded my expectations and played a huge role in my pleasant stay in Hanoi. Check-in process went extremely smoothly beginning with a warm greeting from the front-desk. While we waited for our rooms to be available, we were invited to sit down and relax in their dining room. Maps / directions / guidance were voluntarily provided ensuring we had all our questions answered. Staff even offered to help us purchase the Thang Long Water Puppet Theatre show tickets so we didn't have to queue up on our own. We were able to store our luggage at the hotel while we went on a 2D/1N Halong Bay cruise. Not to mention the staff also allowed us to store my birthday cake in their fridge! The hotel is situated in a very convenient location in Old Quarter Hanoi. I would highly recommended travelers to consider Oriental Central Hotel if value, superb services, convenient location and having an overall pleasant experience are priorities to them.
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