Celyn Hotel, City Mall
Location: Unit No. S-0-30, Block F, Ground Floor, Kota Kinabalu, MY
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Convenience and Comfort
Make yourself at home in one of the 62 air-conditioned rooms featuring plasma televisions. Stay connected with complimentary wired and wireless internet access.
Dining and Entertainment
Indulge in a meal at the restaurant or grab a drink at the bar/lounge. Room service is also available for your convenience.
Events and Facilities
Featured amenities include 2 meeting rooms, dry cleaning/laundry services, and free self parking. The 24-hour front desk ensures your needs are met promptly.
Experience convenience and comfort at Celyn Hotel, City Mall. Book now for a memorable stay connected to shopping and attractions in Kota Kinabalu.
Important Information
* No pets and no service animals are allowed at this property.
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 12:00 PM
Instructions: To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Free WiFi
- 24-hour front desk
- Designated smoking area
- Elevator
- ATM/banking
- Safe-deposit box at front desk
- Free self parking
- Banquet hall
Rooms Available
-
Standard Room
1 Queen Bed or 2 Twin Beds
209-sq-foot room with city views
Internet - Free WiFi and wired internet access
Entertainment - Plasma TV with cable channels
Food & Drink - Mini-fridge, coffee/tea maker, electric kettle, and room service (limited hours)
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Need to Know - Bed sheets not available
Smoking And Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Free WiFi
- Smoking and Non-Smoking
- Bed sheets not available
-
Family Room
1 Queen Bed and 1 Twin Bed
396-sq-foot room with city views
Internet - Free WiFi and wired internet access
Entertainment - Plasma TV with cable channels
Food & Drink - Mini-fridge, coffee/tea maker, electric kettle, and room service (limited hours)
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Need to Know - Bed sheets not available
Smoking And Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Electric kettle
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Free WiFi
- Smoking and Non-Smoking
- Bed sheets not available
-
Deluxe Room
1 Queen Bed or 2 Twin Beds
273-sq-foot room with city views
Internet - Free WiFi and wired internet access
Entertainment - Plasma TV with cable channels
Food & Drink - Mini-fridge, coffee/tea maker, electric kettle, and room service (limited hours)
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, desk, and phone
Comfort - Air conditioning and daily housekeeping
Need to Know - Bed sheets not available
Smoking And Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Free WiFi
- Smoking and Non-Smoking
- Bed sheets not available
Guest Reviews
- Mark (2/5): - small & very shabby, dirty bathroom (hairs all over floor) Toilet would not flush & had to be mended. Water pouring out go roof in hallway directly outside our room.
- Hilary (6/5): Good 3 star Hotel but Poorly Maintained - Celyn Hotel is located near a mall which is an ideal location. The hotel furnishing is as good as any 3star hotel however the maintenance of the hotel was disappointing. The room and bathroom was not thoroughly clean and had leftovers from the previous guest. I had to personally scrub the bathroom. Bedsheets also had greyish hue to it including the towels rather than the fresh white colour that normal hotels would have. It is ashamed that such a hotel is poorly maintained and it seems as though the management hasn't taken any noticed of it.
- Verified traveler (8/5): - Good place
- christine (8/5): - Nice place and a good value. Staff was super kind. Steps away from a mall and eating places! Good location
- William (10/5): - Hotel was at a good location... no worry’s on grocery’s even if forgetter to bring along... food was good easily available But hotel walkway was bit warm no aircond.. or air... Inner room wall plugs was not user friendly.. like you got to off the water boiler was not at the right place.. phone and laptop charging was not in a right place .. overall good.. always room for improvement.. keep up the good work..
- MOHD AZAD (4/5): - Not meet expectation at all. Smell of cockroaches in the room/toilet. Found cockroaches in the toilet.
- Martin (8/5): - Good facilities
- Verified traveler (6/5): - Hotel was fine , receptionist needs training
- DUBSSB (10/5): - With all the good service. Sure will come back and stay here again
- Bulan (6/5): - Unfriendly welcome! Takes long minutes to do the checkin. Got smoky smells room, was asking to change the room to none smoking room and waited again.. not enough electric plug in the room.
- Verified traveler (8/5): - Convinient
- Verified traveler (6/5): An okay stay - Had to change room because the air conditioning was not working properly. After change of room the air conditioning was average as well. Not cold enough. On top of that the mall was doing some sort of renovation at night which was very noisy, but hotel staff was kind enough to inform mall management to cease work on hotel side.
- Verified traveler (10/5): - nice place to relex
- David (6/5): - The hotel staffs were polite and friendly. The room was clean even though the facility was a bit old. It was good for short stay with a shopping mall nearby. However, it is not recommended if you stay there without your own car. No public transport available. One thing should be improved: the late check out normally comes with a reasonable charge. The hotel's charge was comparably costly at MYR30 per hour while a night stay cost about MYR150. No flexibility to waive or reduce the charges even though i wanted to check out around 4pm.
- Verified traveler (8/5): CONVENIENTLY - neat, tidy & meets your Small budget. Near to small shopping mall
- Verified traveler (8/5): - we booked the room at city mall and soon finally I got wrong because it is far away from the cityb center ,ask the staff to change to cely hotel in town .They are helpful to help me and successfully check in what I want and arrange the local cheap taxi for us . Thanks again.
- Verified traveler (8/5): Nice hotel - Nice place near with the town.. but songard to get parking lot
- Verified traveler (8/5): Good - Just a normal hotel with the great deal
- Raymond (8/5): Coveniently located - Its convenient..a walk away from the mall CITYMALL..however d sink in the bathroom clogged & all rooms without bathtub.
- Verified traveler (8/5): Pleasant stay. - Its pleasant enough. Convenient. Some things in need of maintenance .. overall ok.
- Verified traveler (6/5): Convenient stay but need some maintenance. - Had been good before. Need maintenance as wall on window side show signs of rain leakage and peeling and mouldy.. still comfortable and convenient though.
- Hilary (4/5): Dirty Sheets - I thought they would have changed but it's still the same. Dirty bed sheets! I just don't understand why they can't change their cleaners. The only great thing about the hotel is that there is a mall next to it
- Azam (8/5): Nice hotel, close to shopping mall - pro: - near to shopping mall - friendly staff - free parking cons: - air condition in room not in a strategic place - no variety of food for breakfast - weak wifi signal in room
- Verified traveler (6/5): - Hotel facilities is quite old. My suggestion is need to upgrade.
- ann (4/5): A terrible hotel - Aircond leak water, door too tight, need lots of strength to push open and close. Even with signage of room maintenance request, they only make the bed, dont clean bathroom, dont refill everything. Request to provide more water was sometimes rejected. No sound proof, noisy cannot sleep. Receptionist was unfriendly and cannot provide correct information.
- ganesh (10/5): Nice hotel with nearby places for food and a mall - Hotel is situated near by a varies of places for food And next to mall with Giant supermarket.. Easy parking....outdoor with security...kinda the centre to get to other places in kk
- Verified traveler (6/5): Will Come Again - Good location
- Jack (8/5): Next to Shopping mall - Friendly Staff, Room Neat. A/C is powerful.I will go back again. Thanks
- Caroline Pay Loo (10/5): Nice getaway! - It was located quite near to the airport. A mall with a Giant supermarket next door made it so convenient to grab some shopping. The room was clean and hotel interior was clean looks new. I would definitely like to stay here if I do visit again. However the free shuttle service to the other malls were always not available so we ended up taking taxis all the time which can be quite costly.
- Hilary (4/5): Dirty Bed sheets - I have only one major issue with the hotel, they should be providing clean bed sheets and pillow case.The room was also infested with ants. The hotel should consider changing their cleaners
- Liya YU (8/5): very nice place to live - this room is very clean and nice,, the breakfast is delicious. and everythigni is good
- Magaret (6/5): Frontdesk Service Staff Indifferent Attitude. - When we checked in, the room had a double bed. I specifically request for 2 Singled beds, so we went downstairs and asked what happened. The front desk merely said: "Oh and they will change the room for us as we have available rooms with single beds." I am very disappointed in their attitude towards my requests! its like they don't care and just give any room they want to get rid!!!
- GODFREY (8/5): Good and decent hotel at the right price. - Good and decent hotel. Situated next to a regular shopping mall. Room/bed was good. On the flipside, but other the mall that you will have to travel but there are no public transport available nearby nor any complimentary shuttle to the city. The hotel is located about 20 minutes to the main city area (without traffic).
- Paul (6/5): Not located where I thought - The title of the Hotel is very misleading. Celyn Hotel, City Mall is nowhere near the city and further away from the airport than most city-located hotels. Outlook is on to a Mall carpark. Rooms are good - well furnished. Breakfast is very basic and limited choice if you are a Westerner. Although the cafe is close to useless, the location of nearby eateries in the shopping centre compensates. Manager most helpful - even lent me cash when my debit card did not work in mall ATMs until bank opened next day.
- ElaineY (10/5): By far the best choice for a night or 2 - I was in Kota Kinabalu 2 nights for transiting purposes. The hotel is at a good location being attached to City Mall where I could get technically anything from toiletries to eateries. Very friendly and efficient service, room is very clean, spacious and comfortable. Security is relatively good as I was staying alone and that I had to go back to the hotel on my own late at night.
- Ken S (8/5): Great Location - Hotel location was good as not too far from the City and close enough to the airport. As it is in a shopping mall, almost all amenities were at hand. Room and bed could be a bit more cleaner. Staff were very friendly.
- Fen (10/5): Excellent - Did not expect the hotel that well especially with that pricing. Cleanliness and the overall atmosphere are impressive. Just to take note the drainage at the shower area.
- Rick (10/5): Value for money - Great except for traffic congestion at entrance and exit. City Mall need to look into improving the flow of traffic. Hotel stay is good and value for money.
- Good Guy (4/5): Don't get confused!! - Please double check the hotel location and hotel name. It might be get you disappointed if you want to stay near Philippine market because this hotel is located far away from Kota Kinabalu city center. I got confused with this hotel (Celyn City Mall Hotel) with Celyn City Hotel. Huge disappointment..
- Luis (6/5): Quiet hotel, away from busy traffic. - Comfortable budget hotel. It's a good value for money. Good location if you just need a place to stay. Staff there is really friendly & reception service is great. Room and toilet is clean. However, along the hallway and room smells badly of cigarette stench.
- samchuah (6/5): Good and Bad - Staff was friendly. Location is quite all right, being right next to a shopping mall. However, even though there was a sign in the corridor stating that this was a smoke-free hotel, the room I was assigned on the first night was smelling strongly of cigarette smoke, and I could smell the cigarette on my skin after a while. There was no internet access in the room. Since I got in really late, past midnight, I decided to sort things out in the morning. After talking to the receptionist in the morning, someone was dispatched to the room with an internet cable, as there was none in the room. Apparently the connection in the room was faulty, and there was no signal coming through. The technician tinkered with my computer for about 15 minutes, until I suggested that we should test it out in another room. When connected to the wall socket in another room, my computer immediately was connected. Arrangement was made for me to move to a room with internet access, and it was also smoke free. So, happy ending. The mall next door had a variety of shops, including a supermarket. There were a string of restaurants along the ground floor of mall. The hotel was not too far from the airport, about 30 minutes without traffic. The complimentary breakfast was regular local food.
- Olivia (6/5): Good hotel location - This is a good hotel for travelers with cars. It's far out from city center but the hotel itself is in the mall.
- Olivia (8/5): My primary choice - I've stayed here many times. I have a car so it's the best choice for me. There's lots of parking space at night ( Park at your own risk but I never have any problem ). shops and food is just a few steps away. The other problem is the wifi in the hotel rooms is not available. Can't work with laptop there.
- Catherine (8/5): - Value: Affordable; Service: Basic; Cleanliness: Ok; Need face towel and need to have wifi in room
- Jenkins (8/5): Good Service, Not so good location.. - The place is far from the city. We need to take a cab every time we want to go out. There's no wi-fi in the second floor.
- KK traveler (6/5): Economic stay - It is an economical hotel. However, it is quite far from town. If you wish to have a walk in KK town, you have to to call a cab.
- Richard (6/5): - no room wi fi
- Big Smile (6/5): Poor Broadband Connection - For the price value that I had paid in that location in Kota Kinabalu, I feel that is a bit over price especially there is no good internet connection for a business traveler like myself. Moreover, there is nut much in house facility and I did not even receive my daily newspaper. The only good thing about the comfort of the room probably the hotel is still consider new,
- stuart (6/5): - Facilities: Basic; Value: Over-priced; Service: Basic; Cleanliness: Pleasant; maybe suitable for people with businees close to hotel. it was part of a shopping centre.no mention on wotif about this fact
- Olivia (6/5): Just what I needed - A hotel with a mall where there's food and basic shopping. Cleanliness and comfort is standard. Only down side is when I call reception to ask for something, it takes 2 call to get it. It's also a chinese friendly hotel cause the TV remote is in chinese only…otherwise, this hotel meet my needs
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