Smy Kos Beach & Splash
Location: Mastichari, Kos, Kos Island, 853 02, Kos, GR
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Recreational Amenities
Indulge in the outdoor pool and fitness center during your stay.
All-Inclusive Experience
Enjoy meals and beverages included at the onsite dining establishments with the all-inclusive rates.
Convenient Facilities
Benefit from services like dry cleaning, luggage storage, and complimentary buffet breakfast.
To experience all these features and more, book your stay at Smy Kos Beach & Splash now!
Important Information
- Cash transactions at this property cannot exceed EUR 500, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Policies
Check-in: 03:00 PM - anytime
Check-out: 11:00 AM
Instructions: There is no front desk at this property. The host will greet guests on arrival.
Amenities & Facilities
- Free breakfast
- Fitness facilities
- Arcade/game room
- Free WiFi
- Terrace
- Garden
- Luggage storage
- Designated smoking area
- Wheelchair accessible
- Fitness facilities
- Arcade/game room
- Free breakfast
- Safe-deposit box at front desk
- Billiards or pool table
- Free self parking
- Beach sun loungers
- Pool sun loungers
- Free buffet breakfast
- Mosquito nets
- Horse riding nearby
Rooms Available
-
Bungalow
2 Large Twin Beds and 1 Twin Bed
258-sq-foot room, balcony with garden views
Internet - Free WiFi
Entertainment - 32-inch TV with digital channels
Food & Drink - Mini-fridge, room service (limited hours), and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Safe, phone, and window screens; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and fresh bed sheets every 2 days
Accessibility - Raised toilet seat
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Toilet paper
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Window screens
-
Junior Suite
2 Large Twin Beds and 1 Double Sofa Bed
Layout - Bedroom
Internet - Free WiFi
Entertainment - 32-inch TV with digital channels
Food & Drink - Mini-fridge, room service (limited hours), and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Safe, phone, and window screens; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and fresh bed sheets every 2 days
Accessibility - Raised toilet seat
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 4 (3 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Toilet paper
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Window screens
-
Junior Suite
2 Large Twin Beds and 1 Double Sofa Bed
Layout - Bedroom
Internet - Free WiFi
Entertainment - 32-inch TV with digital channels
Food & Drink - Mini-fridge, room service (limited hours), and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Safe, phone, and window screens; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and fresh bed sheets every 2 days
Accessibility - Raised toilet seat
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Toilet paper
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Window screens
-
Junior Suite, Sea View
2 Large Twin Beds and 1 Double Sofa Bed
Layout - Bedroom
Internet - Free WiFi
Entertainment - 32-inch TV with digital channels
Food & Drink - Mini-fridge, room service (limited hours), and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Safe, phone, and window screens; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and fresh bed sheets every 2 days
Accessibility - Raised toilet seat
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Toilet paper
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Window screens
-
Junior Suite, Sea View
2 Large Twin Beds and 1 Double Sofa Bed
Layout - Bedroom
Internet - Free WiFi
Entertainment - 32-inch TV with digital channels
Food & Drink - Mini-fridge, room service (limited hours), and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Safe, phone, and window screens; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and fresh bed sheets every 2 days
Accessibility - Raised toilet seat
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 4 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Toilet paper
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Window screens
-
Superior Room
2 Large Twin Beds and 1 Double Sofa Bed
237-sq-foot room, balcony with garden views
Internet - Free WiFi
Entertainment - 32-inch TV with digital channels
Food & Drink - Mini-fridge, room service (limited hours), and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Safe, phone, and window screens; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and fresh bed sheets every 2 days
Accessibility - Low-height counters and sink
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Toilet paper
- Bottle of water
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Window screens
- Low-height counters/sink
- Wheelchair-width doorways
-
Junior Suite
2 Large Twin Beds and 1 Double Sofa Bed
Layout - Bedroom
Internet - Free WiFi
Entertainment - 32-inch TV with digital channels
Food & Drink - Mini-fridge, room service (limited hours), and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Safe, phone, and window screens; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and fresh bed sheets every 2 days
Accessibility - Raised toilet seat
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Toilet paper
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Window screens
-
Junior Suite, Sea View
2 Large Twin Beds and 1 Double Sofa Bed
Layout - Bedroom
Internet - Free WiFi
Entertainment - 32-inch TV with digital channels
Food & Drink - Mini-fridge, room service (limited hours), and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Safe, phone, and window screens; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and fresh bed sheets every 2 days
Accessibility - Raised toilet seat
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 4 (3 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Toilet paper
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Window screens
-
Junior Suite
2 Large Twin Beds and 1 Double Sofa Bed
Layout - Bedroom
Internet - Free WiFi
Entertainment - 32-inch TV with digital channels
Food & Drink - Mini-fridge, room service (limited hours), and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Safe, phone, and window screens; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and fresh bed sheets every 2 days
Accessibility - Raised toilet seat
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 4 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Toilet paper
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Window screens
-
Superior Room
2 Large Twin Beds and 1 Double Sofa Bed
237-sq-foot room, balcony with garden views
Internet - Free WiFi
Entertainment - 32-inch TV with digital channels
Food & Drink - Mini-fridge, room service (limited hours), and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Safe, phone, and window screens
Comfort - Air conditioning, daily housekeeping, and fresh bed sheets every 2 days
Accessibility - Raised toilet seat
Non-Smoking
Max Occupancy: 4 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Toilet paper
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Free WiFi
- Bedsheets provided
- Window screens
-
Superior Room
2 Large Twin Beds and 1 Double Sofa Bed
237-sq-foot room, balcony with garden views
Internet - Free WiFi
Entertainment - 32-inch TV with digital channels
Food & Drink - Mini-fridge, room service (limited hours), and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Safe, phone, and window screens; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and fresh bed sheets every 2 days
Accessibility - Raised toilet seat
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Toilet paper
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Window screens
-
Bungalow
2 Large Twin Beds
258-sq-foot room, balcony with garden views
Internet - Free WiFi
Entertainment - 32-inch TV with digital channels
Food & Drink - Mini-fridge, room service (limited hours), and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Safe, phone, and window screens; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and fresh bed sheets every 2 days
Accessibility - Raised toilet seat
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Toilet paper
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Window screens
-
Junior Suite
2 Large Twin Beds and 1 Double Sofa Bed
344-sq-foot room, patio with garden views
Layout - Bedroom
Internet - Free WiFi
Entertainment - 32-inch TV with digital channels
Food & Drink - Mini-fridge, room service (limited hours), and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Safe, phone, and window screens; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and fresh bed sheets every 2 days
Accessibility - Raised toilet seat
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Toilet paper
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Window screens
-
Junior Suite, Sea View
2 Large Twin Beds and 1 Double Sofa Bed
344-sq-foot room, balcony with sea views
Layout - Bedroom
Internet - Free WiFi
Entertainment - 32-inch TV with digital channels
Food & Drink - Mini-fridge, room service (limited hours), and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Safe, phone, and window screens; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and fresh bed sheets every 2 days
Accessibility - Raised toilet seat
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Toilet paper
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Window screens
-
Junior Suite, Sea View
2 Large Twin Beds and 1 Double Sofa Bed
Layout - Bedroom
Internet - Free WiFi
Entertainment - 32-inch TV with digital channels
Food & Drink - Mini-fridge, room service (limited hours), and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Safe, phone, and window screens; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and fresh bed sheets every 2 days
Accessibility - Raised toilet seat
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Toilet paper
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Window screens
-
Superior Room
2 Large Twin Beds and 1 Double Sofa Bed
237-sq-foot room, balcony with garden views
Internet - Free WiFi
Entertainment - 32-inch TV with digital channels
Food & Drink - Mini-fridge, room service (limited hours), and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Safe, phone, and window screens; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and fresh bed sheets every 2 days
Accessibility - Raised toilet seat
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Toilet paper
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Free WiFi
- Free cribs/infant beds
- Bedsheets provided
- Window screens
-
Superior Double Room, Sea View
2 Large Twin Beds
172-sq-foot room, balcony with sea views
Internet - Free WiFi
Entertainment - 32-inch TV with digital channels
Food & Drink - Mini-fridge, room service (limited hours), and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Safe, phone, and window screens
Comfort - Air conditioning, daily housekeeping, and fresh bed sheets every 2 days
Accessibility - Raised toilet seat
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Toilet paper
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Free WiFi
- No cribs (infant beds)
- Bedsheets provided
- Window screens
-
Superior Double Room
2 Large Twin Beds
258-sq-foot room, balcony with garden views
Internet - Free WiFi
Entertainment - 32-inch TV with digital channels
Food & Drink - Mini-fridge, room service (limited hours), and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Safe, phone, and window screens
Comfort - Air conditioning, daily housekeeping, and fresh bed sheets every 2 days
Accessibility - Raised toilet seat
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Toilet paper
- Bottle of water
- Room service (limited hours)
- Daily housekeeping
- Free WiFi
- Bedsheets provided
- Window screens
Guest Reviews
- Yuliia (10/5): - Мой ребенок в восторге, мне тоже понравился отдых здесь. Хорошая еда и есть всегда выбор, уборка каждый день, персонал прекрасный и нам неожиданно повысили категорию номера что было очень приятно Единственное что не понравилось это не особенно чистый бассейн, но мы были в конце сезона в октябре, возможно дело в этом
- Enza (10/5): Soggiorno fantastico all’insegna del relax e molto divertente per i bambini. - Struttura bellissima, organizzata e pulita. Staff cordiale, gentile e sempre disponibile. Chef di cucina molto disponibile e attento alla mia intolleranza al glutine.
- tanja (1/5): - Kanalizacija je 2x u tjedan dana bila ispred vrata sobe, odjavu iz hotela smo napravili kroz blakon, sobe pune komaraca, mravi i sl.
- Recep (1/5): Hayal kırıklığı - Tesisin odaları güzeldi Tesisin mimari konumlanması çok kötü restoran dam odaya giderken yeniden acıkıyoruz o kadar mesafe var bazı odalarda ki kaldığım oda öyle bi yerdeydi Havuzları kirli su çok bulanık sezlong lar otel kalitesine yakışmamış deniz kısmı çok dağınık havlu vermiyorlar 😊bu zamanda havlu vermeyen tatil oteli konsepti de yakışmadı bazı saatlerde ağır gider lağım kokusu geliyor yani kısacası otel hayal kırıklığı
- Rosangela (9/5): - Struttura bella , rapporto qualità prezzo bene. Il cibo era buono . L’animazione era bella, ci siamo trovati bene Avrei preferito un letto matrimoniale , il mare era mosso me lo aspettavo più tranquillo . I cocktail analcolici erano pochissimi
- Vivien (7/5): Schönes Hotel mit gutem Essen - Das Hotel ist sehr schön und gepflegt. Das Essen war sehr gut, die Einrichtung im Zimmer sowie der Außenbereich und die Pools schön und sauber. Vom Personal hätten wir alles in allem mehr erwartet. An der Rezeption waren teils Mitarbeiter die gelangweilt und desinteressiert wirkten und der Zimmerservice bot jeden Tag eine Überraschung was gefehlt hat oder vergessen wurde. Zb wurde am letzten Tag eines unserer eigenen Strand Handtücher von diesem mitgenommen, leider viel uns das Zuhause erst auf. Alles in allem ein empfehlenswertes Hotel. Preis Leistung gut, wir würden wieder kommen. Die Qualität der Getränke. Kein motiviertes Personal (teilweise)
- Samuele (8/5): -
- Sulltana (8/5): - l’accoglienza del personale e il cibo sempre vario e ampio sebbene era una delle poche strutture con accesso diretto alla spiaggia, quest’ultima aveva acqua sporca ed era difficile godersela. inoltre le piscine non sembravano avere minimamente acqua riscaldata, la combinazione tra vento della spiaggia e piscina fredda non era il massimo
- Stefan (7/5): -
- Ella (8/5): -
- Nino (10/5): -
- Anjali (3/5): - Unfriendly staff
- Alexander (9/5): -
- Lea (8/5): Good - good big complex. the room itself was a bit small for 4 people (2 adults and 2 children). but it was ok. there was a lot of food to choose from. friendly staff. cold water in the pool
- Irmentraud (7/5): Gut - Angenehmes Hotel, die meisten Mitarbeiter sind sehr freundlich, der Service des Personals während des Abendessens könnte besser sein. Die beiden Damen an der Rezeption - Vaia und Macia- sind ausgesprochen freundlich und hilfsbereit.
- Frank (10/5): Schönes (all-inklusive) Strandhotel - Schönes Strandhotel mit gutem Service und hervorragendem Essen. Das Abendessen stand jeden Abend unter einem anderen Motto (spanisch, griechisch, mexikanisch,...)
- Margret (4/5): - Das Zimmer,Upgrade auf JuniorSuite, war gut geschnitten hatte einen guten Ausblick und war gut ausgestattet. Die ganze Zeit hat es extrem nach Abwasser gestunken, nicht aus dem Bad sondern hinter dem Haus war eine oder auch 2 Abwassergruben und der Geruch war im Zimmer. Uns wurde auf Nachfrage gesagt, wir sollen die Badfenster nicht öffnen und die Klimaanlage anschalten...Ich muss sagen auf dem Balkon hat man es nicht ganz so gerochen daer aufgeräumt anderen Seite lag. Außerdem ist das Gelände sehr lang gezogen und der Fußweg zum Essen und dann nochmal zum Parkplatz sehr weitläufig, was nicht in der Beschreibung steht. Ich habe Knieprobleme und für mich war es sehr anstrengend. Ich hätte. Das.Hotel so nicht gewählt... Das Personal war eigentlich ganz nett aber das Reinigungspersonal sehr laut. Ab 7.00 ging das Geschreie los und wir waren wach, ich wollte im Urlaub eigentlich länger schlafen und mich erholen. Zu guter letzt das Essen: Es war nicht besonders warm, ziemlich zusammen gekocht und der Fisch/Fleisch an der Servicetheke sehr trocken. Das kann mal passieren aber nicht jeden Tag! Frühstück gab es nur bis 10.00 und zum Abend gab es fast nie Gläser, die musste man erfragen oder woanders organisieren. Ich bin sonst nicht so eine Meckertante, aber da passt einfach das Preis/Leistungsverhältnis nicht und es ist ei. Schlechtes Management.derSmy Group. Ich werde es nicht weiter empfehlen.
- Susanne (8/5): Die Zimmer waren gut, sonst sehr viel los in der Anlage. Nachts aber ruhig. - Sehr schöne Zimmer, Essen im großen und ganzen akzeptabel. Zu wenig Restaurant Tische im Freien. Speisesaal hatte eher einen Kantinen Charakter. Hotel eher für Familien.
- Mahmood ismail (10/5): كانت احازه صيفيه مميزه - مكان جميل وخدمه رائعه وموظفين ودودين ويقدمون المساعده في كل وقت انصح الجميع بزيارة smy هوتيل.
- Yuriy (7/5): Море сонце - Море Дівчата на рецепції
- Elisabeth (5/5): Enttäuschend - Lage Es war sehr sehr laut, Musik zuuu laut im Restaurant und am Strand im Restaurant, Essen schmeckte nicht, Trinkwasser roch nach Chlor, Gläser und Tassen ständig aus, zuwenig Tische im Restaurant, zuwenig Liegen, das mit den Plastikbechern geht gar nicht, überall Müll, und das auf einer Insel, Nachhaltigkeit ist ein Fremdwort!!!!!sehr viele Geksen im Bungalow, sie kamen einfach mit einem Spray - sehr gesund, Personal hat uns zwei Nächte vertröstet, da wir einen anderen Bungalow wollten, dann bekamen wir einen sauberen Bungalow! Das Reinigungsoersonal lässt die Türen offen, dann kommen die Gelsen!!! Sehr viele Kinder, keine Erholung, buffett - mehr Quantität als Qualität!!! Kann ich nicht weiterempfehlen, manche vom Personal waren schon freundlich, aber alles halt auf Masse aufgebaut!
- Dimitrios (10/5): - Für ein paar Tage zu empfehlen. Angenehme Ruhe . Direkte strandlage .
- maurizio (8/5): -
- Sena (2/5): -
- Monika (9/5): -
- Giulia (2/5): - Solo la piscina sul mare Tutto molto molto sporco. Troppe persone in una struttura organizzata per metà gente. La mattina dovevi correre a prendere un lettino d un ombrellone se non volevi stare in piedi. Il ristorante se non eri il primo ad arrivare era veramente sporco
- tran (8/5): -
- Katharina (6/5): - Das Essen war viel allerdings qualitativ
- ismail (6/5): -
- Ivan (9/5): - Čistoća, urednost sobe, velik izbor jela, uslužnost djelatnika. Dostupnost ležaljki kod bazena i na plaži. Animatori i animacijske večeri. U vrijeme doručka i večere se u nekoliko navrata dogodilo da nije bilo očišćenih stolova, pa smo morali sami ići po pribor za jelo. Prije dolaska sam zatražio informacije o tome što je sve uključeno u all-inclusive uslugu te su mi poslali letak s informacijama, ali se ispostavilo da nisu sva pića navedena u letku bila i stvarno uključena u all-inclusive. Komarci.
- Djamilla (9/5): Perfect! - Schoon, netjes, top kamer!
- Adelheid (10/5): Badeferien - Grosse Poolanlage Nahe am Strand Zu wenig Liegen an den Pools Zu wenige öffentliche Toiletten All inklusive wenig Auswahl
- FRANCISCO IGNACIO (8/5): A wonderful stay. - A wonderful stay!! We felt at ease from the moment we arrived . The staff warm welcome made a big difference, so friendly and always sharing a smile. The hotel has a friendly vibe that makes you feel like a valued guest, not just another visitor. Alex at the reception desk was so nice, very efficient and always motivated to help, he consistently made sure we were comfortable. Everything about our stay at the resort was very positive: The layout and design of the resort is very nice, it is located on a large plot of land with well-kept gardens that house large buildings and individual bungalows in such a lovely setting. A lovely flower-lined driveway provides a clear and easy path from the main entrance to the private white sand beach, lighting at nigh creates a welcoming and relaxing atmosphere; the food was excellent, the cook(s) ensured that our pallet needs were met, great variety and selection, each day was a different themed; the room was large enough, clean and comfortable, with a lovely terrace overviewing the sea. Excellent vacation. The only downside was that the room buildings do not have a lift to move the luggage from the 3rd to ground floor. Carrying heavy luggage down stairs is really hard and carries risks of injury.
- Arij (8/5): Leuke plek waarvan af je heerlijk te eiland kunt verkennen - Vriendelijke ontvangst, koffers werden naar de kamer gebracht De locatie is top en gemakkelijk overal heen. Zeer vriendelijk personeel Goed eten Elke dag schoonmaak Airco en wifi werken goed De handdoeken zijn wat vergeeld en komen daardoor wat smoezelig over
- Sarvishta (8/5): -
- Ilaria (7/5): Piacevole - Bellissima struttura moderna con due piscine e buffet fantastico Pulizia da riguardare, lo staff non si è preoccupato dei problemi dello sporco in stanza nonostante la richiesta
- Susanne (8/5): - Very kid friendly! The hotel room was modern and clean! -All inclusive food showed a lot of variety but we would have preferred more simple authentic fresh Greek food. Lunch at beach bar was nice. This location showed also be used for dinner. - Cocktails: there is space for improvement
- Gajic (8/5): - The room was super clean, the food excellent and the people were so friendly and welcoming. The pool area was not very clean, looks like the garbage was taking out once during the day so afternoon you could find a lot of plastic bottles around the garbage and the sun beds. This could be improved very easy!
- FILIPPO (10/5): -
- Osman (8/5): - Schoon. Netjes. Goed Eten. 3-5 min Lopen naar zee en ze was erg golvend.
- Klodiana (10/5): First time in this place . I like very beautiful nice hotel nice people . The time to restaurant very friendly and hopef - Everything it’s perfect Nothing
- Carolina Vassileva (1/5): Struttura tremenda, non consiglio assolutamente - Camera bella e pulizia camera ok Chiusura porte troppo forte, un baccano tremendo. Pulizia pessima delle zone comuni, spiaggia, piscina e mensa; bicchieri di plastica ovunque, cibo per terra. Zona spiaggia con ombrelloni rotti e arrugginiti, spiaggia sporca con plastiche varie e mozziconi ovunque. Cibo scadente, qualitá pessima. Mancavano sempre i bicchieri, le tovagliette di plastica veniva solo passate con uno straccio neanche umido, sedie sporche, seggioloni sporchi.
- Merima (8/5): -
- Agnieszka (10/5): Wrócę tam za rok - Najlepsze Wszystko
- Ricardo (10/5): -
- SABRINA (8/5): - Posizione ottima. Struttura confortevole e buon rapporto qualità/prezzo. Clima perfetto, sole e fresco grazie al vento. Da migliorare la pulizia delle aree di ristorazione ed in generale.
- Aram (10/5): Great all inclusive hotel - Great pools, an excellent location, a wide variety of delicious food and drinks, and friendly, hardworking staff. Hiring cars is highly recommended. It would be great if the hotel offered an in-house laundry service, even as a paid option, and had more staff in the bars to help reduce waiting times during peak periods.
- sandro (7/5): -
- noemi (7/5): Carino! - L ambiente è semplice, tenuto non benissimo ma può andare! I ragazzi dell animazione sono molto carini e si impegnano per spettacoli ecc Il cibo purtroppo! La mattina c'era solo un vassoio di cose dolci, poi salsicce roba fritta uova, pesce... Non fa per me! Diciamo niente di che e un po' ripetitivo!
- Vanessa Kenaz (5/5): - The hotel's location is convenient—close to the center, the airport, and the Kefalos area. There is a car rental desk inside the hotel, and Mrs. Eleni was very helpful. Although we don’t eat meat, the variety of vegetarian dishes was impressive. Both the meals and salads were very tasty. The hotel has two pools, a beach area, and a water play zone for kids. Our children had a lot of fun at the splashes area. When we arrived, we spent our first hour spraying insect repellent. Because of the insect problem, we couldn’t use the balcony at all — we couldn’t even hang our wet swimsuits, as every time we opened the door, more bugs would come in. There were always a few flies and spiders in our room every day. On the first day, the conditioner bottle was empty and the shampoo was almost gone. The next day, both were completely empty and were not replaced until we reported it. Although cleaning was done daily, the floors were not cleaned every day. The fridge in the room had a very bad smell. Although our room was for 4 people, sometimes only 2 clean towels were left, and sometimes none. We had to go to reception every day just to get clean bath towels. In the dining area, we had trouble finding clean glasses. Plates were often chipped, and many of the glasses were dirty and smelled bad. The cleanliness of the dining area was very poor. Every day there was a shortage of milk — we couldn’t find any for the cornflakes, and the coffee machine was often out of milk and not refilled. For cutlery and napkins, we usually had to get up and take them ourselves from the drawers. When we arrived at the hotel, we paid €20 as a deposit and received 4 towel cards along with 4 pool towels. Even though we returned all four pool towels at checkout, they refused to give our €20 deposit back because we had lost the towel cards. There was only one trash can near the pool, and it was broken. It was clearly not enough for the number of guests, which made the pool area dirty, filled with ants and bees. There was a lack of music around the pool. The animation team came twice a day, played a song, did the daily hotel dance, and then left — but no music was played for the rest of the day. During the first day, the plastic cups at the bar were large, but for the next 6 days, they said there were no large cups left, and all drinks were served in small 200ml plastic cups.
- Nicola (10/5): - Gently staff
- Maik (9/5): Unsere kurzfristige Buchung war ein voller Erfolg. - Die Anlage ist sehr gepflegt, die Pools abwechslungsreich gestaltet und der Hotelstrand klein aber fein. Da das Gelände sehr weitläufig ist, verteilen sich die Gäste auf die Fläche. Liegen waren trotz Ausbuchung immer vorhanden. Das Personal war sehr freundlich und hilfsbereit. Das Essen war reichhaltig und vielfältig. Der Sonnenuntergang aus dem Hotelzimmer war für unsere Familie das absolute Highlight.
- Suheyla (8/5): - The hotel is definitely very comfortable for families with kids. There are plenty of kids club activities and children pools and kids are never bored here. The restaurant also serves various dishes suitable for all kinds of taste. The staff were friendly and helpful. The only problem with the hotel is the mosquitos I think. Even the protective sprays didn't work and it was hard to sleep at nights.
- Karolina (10/5): We were very lucky to find this hotel, and truly recommend it as holidays spot! - Everyone was extremely nice, food was absolutely delicious, drinks in all inclusive also very good. Pools were very clean, beach was 3 minutes walking distance from rooms in the end of hotel area. Evening shows and day time activities also super good. Room was clean, we were having afternoon nap and couldn’t really hear noise from outside (our room was close to swimming pool). Everyone was very helpful. Minimarket was well equipped. In general both adults and our 8 year old girl were very satisfied about staying!
- Charlotte (6/5): - My honest review was my stay was pleasant but that's all i can say really. The staff were friendly but at time i received a lack of desire to help, especially with transport to and from the airport. Once i did book my own private transfer they tried to charge me, I had to let them know that i had already pre paid for the ride. The room was also decent but not great, wasn't a beach front hotel and there may be a ant problem. There was too many crawling within our bathroom area and by our front door. Food was okay too, a good selection and varied day to day. overall a pleasant experience but i wouldn't go back and nor would i say it's a 4 star defiantly a 3 star at most.
- Michela (8/5): - Personale gentile e sempre disponibile,struttura ben tenuta e pulita,sia le camere che le zone comuni Zona tranquilla,nelle vicinanze ci sono solo altri hotel e qualche bar,ma prendendo una macchina è comoda a tutto
- Kamio (9/5): Very pleasant holiday with beautiful seashore - We have been in the hotel for the second time and since 2021 the hotel levelled up in quality. We had a very nice room with a sea view in the last level of B buliding and we were very satisfied with that. The food, cleanness and very helpful staff not only at a reception desk satisfied us. The beach is nice and sandy, meals delicious and the variety of the meal offer is pleasant. We really liked our second stay in Smy Beach and Splash and are seriously considering to plan our next stay there. Thanks to all staff members including room maids for their work and what we really apreciated is a down-beach bar and grill. Thank you for perfect stay and holiday and we are looking for our next stay. :-) The only complication is a presence of mosquitoes, I recommend taking this into account in advance and bringing with a room repellents, and also sprays, for undisturbed evening sitting on the terrace.
- Vertacnik (9/5): Superb -
- Valeria (10/5): Very comfortable, clean and all the staff are very polite and friendly, they smile all the time and the foods and servic - Very close to all services
- Kejda (2/5): Disappointing Stay – Would Not Return - A few members of the staff truly stood out and made an effort to improve our stay. Amanda and Daniela from the kitchen were always kind and helpful. At the reception, Vagia helped us rent a car, and Dimitri assisted in fixing a door issue in our room—both were professional and responsive. The animation team, Emma and Enea, also did a great job creating a positive atmosphere with activities and entertainment. Their energy and friendliness were a bright spot in an otherwise disappointing experience. Unfortunately, the overall experience at this hotel was not good. The all-inclusive package was extremely limited—no bottled water was provided, and we had to drink from a machine shared with fizzy drinks, which felt unhygienic. We ended up buying bottled water from the hotel’s own market. Extra coffee and most cocktails weren’t included, which I’ve never experienced at other all-inclusives. The drinks that were included were of very poor quality. One day, there was no electricity for over an hour, and we couldn’t even get ready or use basic facilities. The food was repetitive, low in quality, and appeared to be recycled across meals. The location was remote, far from the city or interesting sights, and the beach was very poor—uncomfortable, not clean, and we couldn’t stay more than an hour. We eventually rented a car to escape the hotel and spent extra money just to enjoy our days elsewhere.
- Oxana (5/5): Passable -
- Michael (10/5): - Φοβερη εμπειρια! Αψοχη εξυπηρετηση η Ελενη στο μπαρ της πισινας με το υπεροχο χαμογελο της! Και στο εστιατοριο η Μαρία με το Δημήτρη τους λατρέψαμε!
- Jarka (10/5): Exceptional -
- Sedat (6/5): Pleasant -
- Rachel (9/5): Superb - We booked a room with sea view and the view was lovely especially at sunset. The staff are very friendly and helpful and seem to love what they do. The food was great and there was always something for everyone. It was nice to see Greek dishes everyday in the buffet. For those who love to swim, the sea to the right of the hotel is nicer to swim in. Please note the complex is large and there are no lifts ( main building has ramps though) so you need to enjoy walking. It takes about 5 mins to get to the main restaurant from the beach area. Evening meals are only served at the main building so no sea view, which luckily didn't bother us as we went in October.
- Sebastian (4/5): Decent Stay, But Some Issues to Address - They are very responsive to any requests Friendly staff Pretty poolbar with restaurant Overall lots of green and palm trees Nice view onto the sea They stay overall was ok. What I would really like to mention, however, is the following. My friend and I stayed at this hotel for a week in late September, and we were given a room in the building closest to the sea. Unfortunately, it was also right next to the hotel’s sewage treatment plant, just 10 meters away. The air around our building was often unbearable due to strong odors of sulfur (rotten eggs), and at times, feces and urine. If we left the door open too long, the smells would seep into the room. We also noticed wastewater spilling from the plant into the ground, raising serious public health concerns, as the sea is only 50 meters away. A well-maintained sewage plant shouldn’t have these issues. Upon arrival, our bathroom's drainage was blocked with hair and mold, causing a terrible smell. I cleaned it myself and informed the staff, who sent someone to fix it, but the issue persisted. There was no ventilation in the bathroom, and keeping the window open was not an option due to the sewage plant odors. This was a disappointing start to our stay. Although the reception staff were understanding and tried to help, the situation remained unpleasant throughout our visit. I wish there had been better communication from the hotel about these issues. I felt ignored, and when we checked out, there wasn’t even a polite farewell. We paid full price for the room and expected to get what we paid for.
- Mehmet (1/5): Bad - Beach was not clean because of organic things in the sea. Population was old people and children generally. To use pool is impossible because always a lot of children are inside. So It's not for couples sure. Everyone can find sth that they'll like. There are enough options in the restaurant. But they are not delicious. So there is no special thing about it. It's not like hotel, it's looking like more camp for children and old people. We had reservation for one week. But we left after 1 night to Bodrum.
- Derek (8/5): Lovely staff and beautiful location. - Staff very friendly and lovely hotel Noting everything was good
- Brian (2/5): NOT a 4 star! A washed up old hotel! Food wasn’t very nice. Staff need to smile more !Disappointing - Location was not the best. Food was bang average! Hotel was old and needs a refurb! Staff were boring especially in the kids section. There was no interaction with the kids from the painting club. Rooms were average. They new we had a baby and we got there 11pm at night, there was no cot ready. Honestly spend abit more money and go somewhere nicer!!!! Disappointing
- Ira (7/5): Good -
- Tilly (6/5): Definitely not a 4 star hotel - Staff were friendly Infinity pool is nice Easy to get taxis The photos are not a true reflection of the current state of the hotel. The pictures appear to be outdated. It appears only part of the hotel had a refurb in 2020. The food was rubbish, really poor choices, cold and swimming in oil. No control over people using their hands to serve. Room was average, the safe didn’t work and took 2 days to get this fixed. There was a terrible smell of drains outside our room, when reporting this to reception we were told it was due to the wind and smells from local hotels.
- Ines (10/5): Amazing!! We really loved it here - - food was tasty and there was good choice with at least two-three sea food choice every lunch and dinner. Also, the working hours of restaurants are awesome, basically you can never be hungry. The best thing is the restaurant at the beach/by the pool which is working 12:30-17:00 for the lunch. While searching for accomodations, I read some feedbacks from last year for Smy Hotel, about not enough food choice, I wouldn't agree with that. Food was awesome! - the staff, from the cleaning ladies to the animators and reception staff, were all so kind and nice, give these people a raise or a bonus! :) They were especially nice to our baby. They made our stay fenomenal. Especially thanks to the Marvin the animator, you are awesome! - there were just enough activities to keep us entertained from early morning yoga, stretching, beach volleyball, aqua aerobics.. and in the evening Greek night, Cuban night, Music quiz, Fire show... And every night we enjoyed the Mini Disco at 20:30 with our baby. Unfortunately she is still too young for the activities during the day which were held by the animator team. - For people with kids this is really good vacation place. And there were lots of families with kids with whom we exchanged couple of words each day, this was nice. Also the place is totally accessible for baby strollers. - lots of palm trees in the area, sandy beach with blue and turquoise sea, infinity pool.. we stayed here in September, so it wasn't overcrowded, we always had a place at beach or by the pool, and the beach beds at our disposal. The whole complex really looks nice, also everything mentioned was very clean - on the day of the check out, the hotel arranged a taxi for us, and let us store our suitcases at the reception, also we could use everything in hotel until we left for airport, so we stayed for lunch and by the pool until 14:00 even dough check out was at 11:00 Thanks guys! - mosquitos, but this is not hotels fault
- Karen (10/5): Exceptional - Breakfast was great, lots of choice Always a queue for the pizzas at the beach bar
- Nikita (10/5): We recommend this hotel and are satisfied with our vacation, thanks a lot to the staff! - Everything was fine, nice place to stay and spend vacation. Staff was very friendly, everyone speaks English, children are liked, everyone was always helpful and polite. Food was good. I would clean the beach and organize new sand.
- Vadim (9/5): For my family very nice holidys👍 - Perfectly staff, super beach, possibility of landing car and obce more super staff😊 Waste treatment behind hotel, longer distance to town, but with car it is’t problem.
- Alice (4/5): Disappointing -
- Sharon (6/5): We had high expectations from the place for the price we paid but we were very disappointed. - The pools were nice and has a private beach The private beach is nice but very stony. the place averagely clean, our room had a used towel hanging behind the door when we checked in and had tea cup marks on the table. The food was average nothing good or bad. All the cocktails are watered down, aperol spritz, pina colada ( a very common drink) is my holiday drink which was not on the all inclusive menu, had to pay extra for popcorn or chips or other snacks. I have been to a few all inclusive holidays now and this was the most disappointing by far. The place they serve meals has canteen vibe to it rather than a restaurant. It was definitely not worth the money, it’s not a 4 star by any chance, just an average hotel with nothing great to remember and nothing too bad to report. It is in a bad location and there is nothing near by, will need a taxi or hire a car. Most of the staff were kind and helpful.
- Ianthi (2/5): Not worth the price - Nothing except the support and positivity of the groums Everything The room was really bad. Window could not be opened. Bad door did not close and very difficult in opening. Although I complained about the stairs with my bad knees no reaction from the hotel given. Restaurant was very crowded and a lot of times I was standing with my plate to wait for a free table.
- Siwar (10/5): Exceptional -
- Pavlina (9/5): Excellent stay for our restful holidays -
- Ilana (8/5): Everything was good. - The hotel was good . Room was nice and clean. Food was good. N/A
- Michael (10/5): Nice hotel and great staff. - Staff
- Lucia (4/5): - Hotel/staff: The only good thing about this hotel was the reception staff. They were kind and helpful. This hotel is far, far away from 4*, maximum 2* The hotel was packed with children. If you prefer adult only style, this is not your place. The pool bar, especially the ice cream area, was unhygienic. The area around the hotel rooms close to the sea was smelling of sewage Food/drinks: The quality of the food and drinks was terrible. We preferred to go out to eat in the city to eat normal quality food, and we bought drinks in a nearby store. All inclusive is not really true. Only very limited (local) drinks are included, for the rest you have to pay. After 23:00, all drinks are charged. Transport: The hotel has no transport services between the airport but taxi was easy to use both way. €25 each. Good local bus connection to Kos city. Bus stop ~4-500m from the hotel
- Atousa (8/5): Very good - Food, Staff,Cleanless,Beach drink quality
- Martina (5/5): Perfect location and food, nice beach but room with non-functioning A/C is not worth to stay. - We enjoyed the hotel cousine that was really tasteful. Generally, the hotel provides very good services but living in a room where air is warmer than temperature outside (it was between 30 -33°C) is not acceptable for me. The air conditioner was not functional in our room for the whole stay in the hotel. We complained, after two days the staff provided us a fan...
- Amire (10/5): - Beach
- Aya (2/5): Just Terrible - Close to the Sea. Rooms ok Big and clean (ish). Big , loud and Without soul, is how I would describe it. It’s the worse all inclusive I have ever visited. Everything was done as it was a factory And not a luxurious hotel. Dirty, smelling and absolutely terrible food as well as the all inclusive drink menu. Most of the receptionist were nice but the canteen staff looked like they are not very happy in their Job. We had to rent a car all days and go some else . The food was absolutely terrible, after trying it once we decided to only had breakfast during our stay.
- Katerina (10/5): Exceptional -
- Erinç (7/5): Quite a nice experience matching the expectations, but with an unfortunate security staff - Food was overall good. Service and people were quite amazing, they solved couple of our problems quite in a creative way, so kudos for that. Good amount of choices for kids entertainment and pools, overall a successful choice for a family with kids. One very important point, even though overall staff was incredibly friendly and very helpful, there was one big exception for this; the security staff at the entrance gate. Those 1-2 security personel actually made our day/night quite worse, while we were trying to enter the premises with our car, as usual we try to reach to the reception so that we can take our sleeping 6 month old baby out of the car and continue the remaining less distance to our room by foot, but for some weird reason security guards decided to fight with us verbally for some reason not allowing us to the reception, even though we had 2 kids plus a sleeping baby in the room and the hotel bracelets, and these personel was quite rude and not helpful at all. If the hotel management doesn't do anything about this, this single negative point may be considered as a deal-breaker for many people. Additionally, not much hotel can do, but in that specific location usually sea is very windy and with a lot of waves, especially for smaller kids.
- Halina (8/5): Nice holidays in greece - Staff lovely, food very basic and every day the same. Breakfast, lunch and dinner very poor selection. Bread was horrible, couldn't eat it for breakfast. Very nice pool close to the beach, no policy on towels on the sun beds !! People from 6 am reservig sun beds and not showing up until 11/12!! Tolwels shouod be removed by hitel staff !!
- Tejas (10/5): Great resort with excellent food options. - It was a great resort with plenty of choice for food and drinks. There were plenty of options for vegetarians and fussy eaters which we normally struggle with. Amazing resort with good pools and kids water fountains and excellent animation team!!! Thoroughly enjoyed our stay. Truly relaxing.
- Jennifer (5/5): Disappointed- wouldn’t return to that hotel or location - Room was clean and bed comfortable Infinity pool area was ok if able to get a sunbed that wasn’t saved with towels. Staff lovely and friendly Main pool area by reception dated and in a state of disrepair. Sun beds being reserved with towels early in the morning ! Sunbeds without pads for comfort ( if lucky enough to find one available) Having to pay for Balinese beds because no sunbeds available! Taxis very expensive Isolated location Beach area not very nice - not pristine and ( sunbeds without pads ) expected for 4* rating Very disappointing for high price paid.
- Diego (10/5): Exceptional -
- Jenny (8/5): Comfortable, fun and lively - So good for children- absolute paradise. So many options of play. Food average But a LOT to choose between. The hotel area was big- felt like a small city. No elevators.
- Matthew (8/5): Very good -
- Andrea (10/5): - Potrebbe migliore in tante cose tipo cucina,pulizia, Animazione...
- Andresmartinezmoreno (10/5): Exceptional - Service, facilities overall cleanliness... beach is stunning All was good but a bit of odd smell next to the sea rooms luckily I stay next to reception and all was good
- Richard&sally (5/5): Hotel was ok room was nice but toilet flush broke every day and not everything was included in the all inclusive package - Good location and clean Some cocktails and others drinks were not included in the all inclusive package but was not mentioned in the hotel information on website also toilet flush broke every day
- Pataki (1/5): The worst hotel we stayed ever - The pictures have been taken probably 15 years ago. This is the worst hotel we ever stayed. The food was inedible therefore we constantly needed to go to restaurants somewhere else and spend extra money. All the drinks and juices has the worst artificial flavour, the room is full of ants and when we addresses the issue nothing has been done. We needed to check out much earlier and choose another hotel. However whenever we addressed any issues the response we got was utterly disappointing and disgusting the way the person responded to our request to be refunded the days we haven’t stayed in hotel. Customer service absolutely doesn’t do anything and saying false statements. Thanks god we choose another hotel and didn’t stay there for 10 days. It’s the worst customer service and hospitality experience we ever had.
- Denise (8/5): Very good -
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