The Sea Apartments Tel Aviv by different locations

Name: The Sea Apartments Tel Aviv by different locations
Address: Herbert Samuel 52, Tel Aviv, 6330306, Tel Aviv, IL

Location: Herbert Samuel 52, Tel Aviv, 6330306, Tel Aviv, IL

Star Rating: 6.4 Stars

Property Type: Apartments

About this Property

Fantastic Views and Convenient Amenities

Enjoy stunning views from the terrace and take advantage of services like babysitting and tour assistance. Begin your day with a continental breakfast and benefit from express check-in/out and dry cleaning. An airport shuttle is available for a surcharge, and free parking is provided on-site.

Comfortable Accommodations with Modern Features

Relax in one of the 18 air-conditioned rooms with fully equipped kitchens. Stay entertained with flat-screen TVs and stay connected with complimentary Wi-Fi. The rooms also offer safes, desks, and complimentary cribs upon request.

Prime Location Near Popular Attractions

Situated in the heart of Tel Aviv, just minutes away from Rothschild Boulevard and Gordon Beach, this beach apartment places you within walking distance of attractions like Alma Beach and Drummers Beach.

Book now and experience the perfect blend of comfort and convenience at The Sea Apartments Tel Aviv!

Important Information

The property is professionally cleaned.
Contactless check-in and contactless check-out are available.

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:30 AM

Instructions: This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open during the following times:

Sunday - Thursday: 9 AM - midnight

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Guests arriving outside these hours must contact the property prior to arrival to arrange check-in.

Amenities & Facilities

Express check-out
Terrace
Luggage storage
Express check-in/check-out
Elevator
Breakfast available (surcharge)
Express check-out
Smoke-free property
Express check-in
Tours/ticket assistance
Wheelchair accessible parking
Free self parking
Airport transportation - pickup (surcharge)
Beach sun loungers
Beach towels
Wheelchair-accessible van parking

Rooms Available

Premium Apartment, 1 Bedroom (Ha’Yarkon 39 St.)

1 Queen Bed
538-sq-foot room, balcony with city views

Layout - Bedroom, living room, and sitting area
Internet - Free WiFi
Entertainment - 42-inch flat-screen TV with premium channels and pay movies
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and cookware/dishware
Sleep - Frette Italian linens
Bathroom - Private bathroom, shower, towels, and a hair dryer (on request)
Practical - Sofa bed, washer/dryer, and safe; cribs (free) available on request
Comfort - Air conditioning
Need to Know - Limited housekeeping
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Air conditioning
- Desk
- Microwave
- Private bathroom
- Kitchen
- Stovetop
- Sofa bed
- Premium bedding
- Separate sitting area
- Free WiFi
- Frette Italian sheets
- Free cribs/infant beds
- Separate bedroom
Room, 2 Bedrooms (Prime)

1 Double Bed, 1 Queen Bed and 2 Twin Beds
1184-sq-foot room, balcony with beach views

Layout - 2 bedrooms, living room, and sitting area
Internet - Free WiFi
Entertainment - 42-inch flat-screen TV with premium channels and pay movies
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and cookware/dishware
Sleep - Frette Italian linens
Bathroom - 2 bathrooms, shower/tub combination, towels, and a hair dryer (on request)
Practical - Washer/dryer, safe, and iron/ironing board; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking

Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Safety deposit box
- Air conditioning
- Desk
- Microwave
- Private bathroom
- Kitchen
- Stovetop
- Daily housekeeping
- Premium bedding
- Separate sitting area
- Free WiFi
- Frette Italian sheets
- Free cribs/infant beds
Superior Apartment, 2 Bedrooms (Ha’Yarkon 41 St.)

2 Queen Beds OR 2 Twin Beds
538-sq-foot room with city views

Layout - 2 bedrooms
Internet - Free WiFi
Entertainment - 42-inch flat-screen TV with premium channels and pay movies
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and cookware/dishware
Sleep - Frette Italian linens
Bathroom - Private bathroom, shower, towels, and a hair dryer (on request)
Practical - Washer/dryer, safe, and iron/ironing board; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking

Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Air conditioning
- Desk
- Microwave
- Private bathroom
- Kitchen
- Stovetop
- Daily housekeeping
- Premium bedding
- Free WiFi
- Frette Italian sheets
- Free cribs/infant beds
- Separate bedroom
Junior Suite

1 Double Bed OR 2 Twin Beds
484-sq-foot room, furnished balcony with beach views

Club/Executive Level - internet access in the lounge
Layout - Living room and sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with premium channels and pay movies
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and cookware/dishware
Sleep - Frette Italian linens
Bathroom - Private bathroom, shower, towels, and a hair dryer (on request)
Practical - Washer/dryer, safe, and iron/ironing board; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking

Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Air conditioning
- Desk
- Microwave
- Private bathroom
- Kitchen
- Stovetop
- Daily housekeeping
- Premium bedding
- Separate sitting area
- Free WiFi
- Frette Italian sheets
- Free cribs/infant beds
Executive Penthouse Suite

3 Queen Beds OR 2 Twin Beds
2152-sq-foot individually decorated room, balcony with beach views

Layout - 3 bedrooms, living room, and sitting area
Internet - Free WiFi
Entertainment - 42-inch flat-screen TV with premium channels and pay movies
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and cookware/dishware
Sleep - Frette Italian linens
Bathroom - 2 bathrooms, separate bathtub and shower, towels, and a hair dryer (on request)
Practical - Washer/dryer, safe, and iron/ironing board; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Non-Smoking

Max Occupancy: 8 (8 Adults)
- Coffee/tea maker
- Safety deposit box
- Air conditioning
- Desk
- Microwave
- Private bathroom
- Kitchen
- Stovetop
- Daily housekeeping
- Premium bedding
- Separate sitting area
- Separate bathtub and shower
- Free WiFi
- Frette Italian sheets
- Free cribs/infant beds

Guest Reviews

daniel (2/5): - I arrived and there was a guy inside a little room with a terrible smell giving the keys, my room was not ready but i asked him to show me a room in advance and he refused, the place looked dirty, I didn’t stay I left. They didn’t want to give me the money back. Stay away from this place. Easy to confuse the name with sea executive which is a very nice place.
Nikki (2/5): - Nothing was good about this property.
Raymundo (2/5): - Please do not work with this property!!.Theysell something completely different and when we got there! They give whatever they want!! That was the most disappointing experience there!.
Robert (2/5): - They show a beautiful property but in reality you get a small dirty apt
audrie (6/5): - This property is NOT what is shown in the pictures. Picture shows beautiful building and apartment, as apposed to the actual building which is crumbling apart. Pictures show a spacious living room area, actual is a torn armchair and dirty sofa. I would never stay here again just Arrived too late to go somewhere.
Daniel (2/5): - This was an absolute bait and switch. Not as advertised. We rented the Penthouse (largest and most expensive unit) for 5 nights last minute listed as the nicest unit in the building. It was an absolute dump. Views outstanding, that's it. Oven broken and stoves broken, toilet paper locked away, very few dishes/utensils (some nonexistent) but all dirty and nonclenaing supplies available. Furniture rotted and smelly. The worst though was the unbearable smell of stale cigarettes in every corner of the unit. On every wall and piece of furniture. Unliveable. But after all that there was NO ONE to contact or discuss with. The phone number provided has not been answered in 10 days. Likely because they know that renters will want to discuss issues of concerns. We left after 49 hours - it was that bad.
Verified traveler (2/5): - RUDE DESK PERSON. ROOM NOT READY ON CHECK IN AFTER CHECK IN TIME. ONLY 8 ON SITE PARKING SPOTS. THEY COULD CARE LESS THAT A HANDICAPPED PERSON NEEDED TO GET INTO LOCTION. NO ASSISTANCE AND STAIRS TO ELEVATOR. TERRIBLE TERRIBLE TERRIBLE
Mark (2/5): No one in check in - No one was there and i didnt check in i drive back home
Adel (10/5): Fabulous find - We celebrated my birthday and slept few nights in that hotel. The room was awesome!! New, clean, beautiful with espresso machine and t.v. The bed was so comfortable!! We didn't want to wake up... The location is great,by the beach and many other attractions in Tel Aviv. I was happily surprised by this place, would recommend and definitely will be back
Muriel (10/5): - My Husband and I are touring Israel for the first time This boutique hotel with great charm, excellent service, very clean & comfortable is centrally located by the beach.The hotel offers free parking, a great way to travel by car around Israel from the south to the north. We liked the hotel so much that we updated our reservations to stay all the trip here and to travel from Tel Aviv.
Niki (10/5): Top score - five star hospitality - The sea apartment Hotel was by far the best. Shai was there to assist anytime I needed help. He went above and beyond helping me resolve a Gett car service issue.Aside from the great location, the lovely rooms are modern, clean and trendy, the terrace from the room overlooking the Mediterranean Sea ,this place that feels like home. All of the staff members are warm, welcoming and caring - they treat you like family! I recommend this hotel for those traveling to Tel Aviv.
Lyn (10/5): Top hotel in Tel Aviv - Very attentive service, large rooms, coffee / tea in the room, from the balcony a fantastic sea view, nothing was missing. We were also able to accommodate our rental car free in private parking. Beach towels for the Sea, good coffee machine in the room, ... We mostly ate in the suite, the market is within walking distance. If we travel to Israel again, we are guaranteed to make our quarters in the SEA!
Verified traveler (10/5): - First amazing location. Transportation to the airport passes a few blocks. Facing the sea and close to everything there is to see in Tel Aviv. The apartment very clean and perfectly decorated, overlooking the beach. It has a microwave, water heater and refrigerator. Good breakfast to start with all day. Highlights the espresso machine in room. Nice living room overlooking the sea tastefully decorated. Definitely an unbeatable option for a visit to Tel Aviv.
Julie (10/5): Wonderful stay - I frequently travel to Israel and stay in Tel Aviv, however this was my first time staying at the sea apartment Tel Aviv. I stayed on a business trip. The hotel was nice, and the staff was terrific. The hotel is very well located, at a nice area, with tons of restaurants and cool places. very close to the beach, Nice and healthy breakfast. Clearly a great choice if visiting Tel Aviv either for business or leisure. I highly recommend staying here and I would stay here again on future business trips. It’s a nice hotel and a very good value for the money.
Tom (10/5): 3 anos e ainda é o melhor! - Ficamos uma noite, partindo às 2 da manhã para o aeroporto. Pedimos a recepção para providenciar um táxi antes de ir para a cama. O táxi estava esperando por nós quando viemos fazer o check-out! O hotel é datado, limpo e confortável. Nós não conseguimos experimentar o café da manhã como saímos muito cedo. Está localizado perto da praia, a uma curta caminhada do porto de Jaffa, do mercado de pulgas e de restaurantes. aFicará novamente
Mathias (10/5): - My wife and I spent Valentines Day here and LOVED it. The room was spacious and comfortable. The bed was soft and relaxing. The staff at the front desk as well as in the restaurants was very kind. I definitely recommend it
Vlad (10/5): Loved this place - Great stay! Top location on the beach, but central. Nice lobby, Staff was extremely nice, enthusiast friendly and courteous .good will with booking questions. Excellent value for money. great location. We wanted a nice beach hotel and that was our first time at sea apartments. We got a premium apartment, interior was very modern, great bed and the space was very clean with plenty of useful amenities. Moreover and very important, the location is great. Few steps from the beach and a stroll from the center of TLV with all the nice entertainment. We had a car but never used it, everything is walking distance. Breakfast was also great and rich in quantity and quality. Our best stay in TLV so far
Arnold (10/5): Super endroit, des gens géniaux - J'ai trouvé cet endroit incroyable, l'emplacement est central, les chambres sont des appartements en bord de mer avec une kitchenette - tout est propre. Cet endroit a un vrai caractère, la décoration est moderne et accueillante, comme sur la photo. Emplacement parfait, en bord de mer et à proximité de la gare routière, des taxis et des restaurants, mais si vous n'avez pas de voiture (ils ont aussi un parking gratuit) et que vous voulez un endroit à peu près le plus raisonnable que vous trouverez à Tel Aviv , cet endroit est superbe
Arian (10/5): Gemütliches Boutiquehotel - Dies war mein zweites Mal zwei Sommer hintereinander in Brown Urban. Wir waren für zwei Wochen pro Reise. Die Lage ist perfekt. Zu Fuß zu den besten Restaurants und Bars der Stadt. Die Angestellten sind alle super. Sie sind alle so süß und hilfsbereit. Sehr sauber und der Service ist wunderbar. Ich kann es kaum erwarten, wieder dorthin zu fahren. Vielen Dank, dass Sie meine Reise großartig gemacht haben.
Vlad (10/5): Perfekt - - Zimmer, schönes, frisches Zimmer mit Meerblick, tolle Dusche, tolles Bett, ruhig. - Lage, direkt am Meer, in der Nähe von allem. - Wir waren sehr beeindruckt von den Anstrengungen, die sie unternehmen, um umweltbewusst zu handeln. Sie haben eine Nachricht an der Rezeption, in der sie alles angeben, was sie tun - Wir fanden, dass das Preis-Leistungs-Verhältnis im Vergleich zu Optionen und anderen Hotels sehr gut ist. Vielen Dank für wundervolle Nächte in Tel Aviv
irit (10/5): Best location - This place was great location to everything and right next to beach. The rooms are good size, suite is perfect. Standard rooms looked like nice size also. Staff was very prompt and friendly. We stayed in four separate apartments or hotels in Israel, and this one was by far the best service. Everyone you helped us was amazing. Obviously the location is Excellent. Everything is within walking distance and you are a hop skip and a jump away from the beach! Would stay again.
em (10/5): Great place on the beach in the heart of Tel Aviv - The Muse hotel is only a short block from the beach, restaurants, cafes, bars and anything else you could imagine! Aside from its prime location, the service at the hotel is amazing! Everyone that works there is exceptionall! Whatever you need, whatever you want, it’s a pleasure for them to accommodate you and they do it with genuine pleasure. We can’t say enough about this amazing in the heart of beautiful Tel Aviv
Scott (8/5): Diamond in rough! - Amazing place in a not so amazing area of Tel Aviv. The apartment was awesome, and the lady at check in was friendly and professional.
Verified traveler (2/5): DO NOT STAY AT THIS HOTEL - TL;DR - Don't book here! Location is not as advertised, rooms are dirty, noisy and old-fashioned, and they will delay details until cancellation policy ends. I highly recommend to stay away from booking this hotel (in it's current state and management - Nov 2019), this is why: 1) Location SCAM - The Hotels.com hotel page and reservation confirmation page show the address herbert samuel - in fact, they use that to lure you in to book and you actually stay at different locations (to be fair, it is in the area but the quality of apartment and street are significantly different) 2) Dirty - rooms are dirty and old, all of the sheets provided had stains on them - seemed very old. When cleaning did come in, half the days (I stayed for 10 nights) they sorted the bed, half the days they didn't. 3) Noisy - very noise morning and night due to main road and the walls are not concrete - you can literally hear others as if they are in your room. I did not sleep well due to this. 4) Check-in SCAM - They kept on delaying sharing check-in information until 10 minutes after my free cancellation policy (I had requested several days before). Then, when I arrived for self check in, they gave me the wrong details and said that they changed the apartment and forgot to email me. ** The cleaners themselves were very nice and accommodating people
Eric (2/5): Horrible - Horrible I didn’t stay . False advertising they robbed me and and I didn’t even check in . Worst experience I ever had and I made a claim for my money cause I didn’t even check in and they robbed me . please get back to me as soon as possible
DA (10/5): Very Nice Modern Hotel Next to the beach - Our first time in Tel Aviv, with a young family, and the the sea apartments was a really good choice. Right on the beach, close to bars and restaurants in the old jaffo, and with Hayarkon Park just a short taxi away. The hotel is trendy modern in style, is clean and has everything you need - except a pool - but you are so close to the beach it doesn't matter. Our 2 bedroom room was really big and comfortable and they upgraded us to a sea view room, which was a lovely touch. the stay was great and we were very pleased to stay here. The staff were very friendly and helpful too.
Jean (10/5): Hotel super TOP - Simply perfect from checkin to check out we felt like high rollers in this gorgeous beach apartment. The staff were always helpful and polite and our room with views of the beach was immaculate and very very comfortable. the position is excelent! near the center and the shopping, in front of the tayelet and the sea!! near the hotel there were also good restaurant, and trough the hotel we were able also to have a free parking We would travel back to Tel Aviv just for the chance to stay in this perfect hotel again. Thanks!
andrew (2/5): DO NOT USE THIS COMPANY! - Worst service EVER, they LITERALLY canceled on our arrival day. They decided that their business office had the right to rebook our room even AFTER confirming with us they had our reservation held and we would be paying at check in. BELIVE the negative reviews and DO NOT book with this hotel company. They LIE. I had booked (and would have been willing pay in advance if they had requested) a top floor 3 bedroom penthouse suite with private rooftop. They tries to give me a smaller unit last minute as a switch for renting ours to another party - they must have gotten more than the over $900 USD we had agreed to pay. They NEVER contacted us to even let us know, I found out when we were nearing arrival time from our flight in from the US. AWFUL EXPERIENCE. We luckily found two rooms at the Hilton last minute and overpaid for that.
Raina (6/5): Lovely room awful housekeeping - The inside of apartment itself was lovely and modern, the outside was very old. Parking was extremely limited and caused a few problems. The manager himself was really friendly and obliging. Worst cleaning service we’ve ever experienced - floor not always swept properly, toilet paper not refilled, the duvet was just badly thrown over the bed and considered to be made (sheet not straightened and pillows left as is). In a rush to get ready one morning my bracelet fell off my wrist, which I only realized in the car, upon return it was never to be seen again!!
Verified traveler (10/5): - very good. very clean. the lical is very good and nerr the beach
PQ (6/5): - Expedia sold me an apartment with ocean view for 341.78 dollars for 2 nights. When I got there the apartment that was reserved was in another building and it was a depressing place. They told me Expedia paid them a total of 277.20 dollars and I had to pay an extra 300 dollars to stay in the ocean front view. I am very disappointed with expedia for this reservation as I considered it false advertisement. Yes you said there were several locations but the one that you showed me was the one ocean view. I will like to be reimbursed for the 300 dollars plus the 64 dollars that I was over charged.
Daniel (8/5): Nice appartment, nice location. - Nice apartment, good location, if the daily cleaning was better it would have been 5 / 5. Check in and out very easy. Note there is no lift.
Verified traveler (4/5): - I would not go there again.
Eyal (10/5): - It was amazing
Verified traveler (4/5): Disappointed - Management not good at communicating and follow up.
John (8/5): Near the beach - but on a busy road - The apartment that we had is located in an older three storey building on the 1st floor, the narrow balcony opens on to a very busy, noisy road. The apartment was generally as described, but the photographs on the website are somewhat flattering. Car parking is available adjacent to the building, but as there is not a reserved space, we returned one evening to find it full! Except for the noisy road the location was good for access to the city and the beach.
Zachary (2/5): Worst hotel experience ever. - The trip was horrible. There was no receptionist at the hotel just a phone number to call. Once I got ahold of the hotel staff they refused to honor my confirmed hotel stay. Instead they hung up on me and turned their phones off. My party and I had to find last minute accommodations. Rudest people I’ve ever had the experience of dealing with.
nelly (10/5): very nice hotel with super view, recommended - brilliant location. great room, well decorated, right on the beach, very nice staff.
Michael (10/5): Vacances sur la plage - sur la plage. excellent. Très propre. Haut niveau. conseillé.
bella (10/5): Great location - excellent score - Location next to the beach, like the pictures that advertised, can not understand the negative reviews, we had an amazing experience, an amazing room. We certainly recommend, and we definitely will stay again.
leslie (10/5): excellent choice to stay at Tel aviv - amazing breakfast, great location, wonderful people. the apartment was super clean, excellent value for money. highly recommended.
Galia (10/5): excellent value for money - it was great. Im travels all over the world, and was in Tel Aviv in a lot of hotels, this hotel, - my favorite so far. Perfect location. Very spacious room. terrace over looking the sea, very friendly and welcoming staff, varied breakfast. excellent value for money.
penny (10/5): We celebrated the New Year - the best place in in - Meet the beautiful Tel Aviv. excellent service. Once entering the apartment until we left we enjoyed every minute. The apartment is beautiful, very clean, exceptionally spacious. Really huge, we could not choose better for celebrating the New Year. We so love Tel Aviv, and because of this wonderful stay - love even more. Thanks for an unforgettable memories.
alex (10/5): Excellent boutique hotel on the beach - excellent. Excellent value for money. 5-star hotel - not less. at price of a hotel room, we get a luxury apartment on the beach. Just like the pictures. Spacious, large, very clean, free parking. Excellent service. Breakfast is served in a cafe under the building, very rich meal. We highly recommend, and no doubt next time in Tel Aviv - we choose to stay here again.
stephan (10/5): Most recommended. A great place in the beach! - Great experience. Amazing location on the beach. the view is gorgeous, totally breath taking. the apartment was spacious, super clean, fully equipped. Nesspresso machine with capsules. Very comfortable bed. Quiet apartment. And excellent service. Very friendly staff. recommended.
diana (10/5): Luxury apartment hotel in the best location. - Apartments just like the pictures. Very high level. Best location in Tel Aviv. on the beach. Close to Carmel Market, Neve Zedek, Nahalat Binyamin area restaurants. Apartment very spacious. Very clean with panoramic sea views. Courteous service . Free parking. Internet excellent. Highly recommend.
Verified traveler (2/5): Scam apartments - don't book this place!!! - This apartment rental group should be removed from Hotels.com. I will save you a lot of grief by not booking through them and going to a hotel where you will get exactly what you expect and not have any surprises. When I arrived they had trouble finding my reservation and then when I logged on and showed thm the confirmation they said they finally did find it but didn't get the reservation from hotels .com until recently and therefore did not have a room available. This would've been a super serious problem but we were able to book another place last minute. The reviews are correct this is a scam group . The area is also run down in the south part of Tel Aviv stay in the north or a beautiful hotel where you get what you pay for.
Susie (2/5): A scam hotel - The worst hotel experience ever. We arrived and the hotel manager told me that they were running behind an hour to have the room ready. After we waitednfor an hour we returned to the hotel to find that the manager left. The housekeeper said that there were no rooms available and that I could go back tomorrow. She also said that the issue was that the room was not fixed feommwater problems it had My card was charged and I don't have a way to get it back. Terrible service.
Ali (10/5): The best choice. My favorite in Tel Aviv. - Apartments on the beach. Luxurious. Spacious. Very comfortable beds. Luxurious bathroom. Best location - on the beach. The big bonus - a huge terrace on the beach. Private parking is included. Worth every penny. next time in Tel aviv we will get back only here.
Moty (2/5): If your piece of mind important to you - beware - terrible experience i booked 4 nights for a very distinguished guest of mine who came to visit me inTel Aviv. Check in was ok, no prob. When i met him the day after, i was shocked to hear to transsfered him, without prior notice, to different hotel. Actually it was a one room renovated apartment few killonetwrs from there....unbelivible. When i called them they were rude, explained me they have the right to do it since in the publicitation it said "different locations" and at the end they hang up on me. I didnt get any reply for my additional messeges i tried to left in the reception (which is open every day until 1700...imagine you need something after that hour...). For desert,at the last day i was trying to get approval for late check out- needles to say that not only i didnt get the approval - i even didnt get any response... For summary - zero for the service level, if possible even below zero. Stay Away.