DoubleTree by Hilton Dubai - Jumeirah Beach
Location: Jumeirah Beach Residence - The Walk, Dubai, Dubai, AE
Star Rating: 4 Stars
Property Type: Resorts
About this Property
Experience the ultimate retreat at DoubleTree by Hilton Dubai - Jumeirah Beach, where luxury meets beachfront relaxation.
Indulge in Relaxation
Pamper yourself at our exquisite spa, offering rejuvenating massages, body treatments, and facials. Dive into bliss with not one, but two stunning outdoor pools, and enjoy exclusive access to a pristine private beach.
Culinary Delights
Savor delectable dishes at Gastro Kitchen, one of our two gourmet restaurants. Whether you opt for 24-hour room service or a quick snack at our café, you can unwind at our vibrant bar or beach bar, perfect for enjoying the sunset with your favorite drink.
Business & Comfort
Our hotel features 10 versatile meeting rooms, alongside a fully-equipped business center. Kick back in one of our 109 air-conditioned rooms, each with a private balcony, LCD TV, and complimentary Wi-Fi, ensuring a comfortable stay.
Elevate your stay and immerse yourself in luxury—book your escape now!
Important Information
- Pool access available from 9 AM to 9 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- Parking height restrictions apply.
- Contactless check-out is available.
Policies
Check-in: 03:00 PM - anytime
Check-out: 12:00 PM
Amenities & Facilities
- Full-service spa
- Free beach cabanas
- Fitness facilities
- Health or beauty spa nearby
- Health club
- Free WiFi
- 24-hour front desk
- Terrace
- Luggage storage
- Sauna
- Concierge service
- Wheelchair accessible
- Evening entertainment
- Picnic area
- Steam room
- Elevator
- Fitness facilities
- Golfing nearby
- Hiking/biking trails nearby
- Breakfast available (surcharge)
- Health club
- Safe-deposit box at front desk
- Multilingual staff
- Porter/bellhop
- On private beach
- Full-service spa
- Smoke-free property
- Pool umbrellas
- Tours/ticket assistance
- Braille or raised signage
- Free self parking
- Free valet parking
- Computer station
- Airport transportation - pickup (surcharge)
- Beach umbrellas
- Free beach cabanas
- Beach sun loungers
- Pool sun loungers
- Beach towels
- Beach volleyball on site
- Reception hall
- Health or beauty spa nearby
- Horse riding nearby
- Wheelchair-accessible public washroom
- Valet for wheelchair-equipped vehicle
- Wheelchair-accessible spa
- Wheelchair-accessible pool
- Wheelchair-accessible on-site restaurant
- Visual alarms in hallways
- Sign language-capable staff
- Handrails in stairways
- Food and water bowls
- Well-lit path to entrance
- Stair-free path to entrance
- Pool access ramp on site
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
2 Bedroom Suite with Kitchen - City View
1 King Bed and 1 Queen Bed
1479-sq-foot soundproofed room, furnished balcony with marina views
Layout - 2 bedrooms, living room, and dining area
Internet - Free WiFi
Entertainment - 47-inch flat-screen TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - 2 bathrooms, shower/tub combination, bathrobes, and slippers
Practical - Washer/dryer, laptop-compatible safe, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Non-Smoking, pet friendly
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Microwave
- Private bathroom
- Slippers
- Kitchen
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Bidet
- Dining table
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Second bathroom
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Separate living room
- Free cribs/infant beds
- Separate bedroom
- Bedsheets provided
- Laptop-friendly workspace
- Closed captioned TV
-
2 Bedroom Suite - Sea View
1 King Bed and 2 Twin Beds
1204-sq-foot soundproofed room, furnished balcony with sea views
Layout - 2 bedrooms, living room, and dining area
Internet - Free WiFi
Entertainment - 47-inch LCD TV with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - 2 bathrooms, shower/tub combination, bathrobes, and slippers
Practical - Laptop-compatible safe, laptop workspace, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Vibrating pillow alarm, wheelchair-accessible doorway width (inches): 49, low-height view port in door, visual fire alarm, wheelchair-width doorways, low-height door lock, braille signage, closed-captioned TV, height-adjusted amenities, wheelchair accessible, and bathroom emergency pull cord
Non-Smoking, pet friendly
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Wardrobe or closet
- Bidet
- Dining table
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- Second bathroom
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Separate living room
- Free cribs/infant beds
- Separate bedroom
- Bedsheets provided
- Laptop-friendly workspace
- Braille signage
- Closed captioned TV
- Lowered peephole/view port in door
- Bathroom emergency pull cord
- Visual fire alarm
- Vibrating pillow alarm
- Wheelchair-width doorways
-
Suite, 2 Bedrooms ( Dubai Eye View)
1 King Bed and 2 Twin Beds
1325-sq-foot soundproofed room, furnished balcony with sea views
Layout - 2 bedrooms, living room, and dining area
Internet - Free WiFi
Entertainment - 47-inch LCD TV with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - 2 bathrooms, shower/tub combination, bathrobes, and slippers
Practical - Laptop-compatible safe, laptop workspace, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Non-Smoking
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Wardrobe or closet
- Bidet
- Dining table
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Second bathroom
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Separate living room
- Free cribs/infant beds
- Separate bedroom
- Bedsheets provided
- Laptop-friendly workspace
- Closed captioned TV
-
1 Bedroom Suite - City View
1 King Bed
835-sq-foot soundproofed room, furnished balcony with marina views
Layout - Bedroom, living room, and dining area
Internet - Free WiFi
Entertainment - 47-inch LCD TV with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - 2 bathrooms, shower/tub combination, bathrobes, and slippers
Practical - Laptop-compatible safe, laptop workspace, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Non-Smoking, pet friendly
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Wardrobe or closet
- Bidet
- Dining table
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Second bathroom
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Separate living room
- Free cribs/infant beds
- Separate bedroom
- Bedsheets provided
- Laptop-friendly workspace
- Closed captioned TV
-
Suite, 2 Bedrooms With Kitchen ( Dubai Eye)
1 King Bed and 2 Twin Beds
1423-sq-foot soundproofed room, furnished balcony with sea views
Layout - 2 bedrooms, living room, and dining area
Internet - Free WiFi
Entertainment - 47-inch LCD TV with premium channels
Food & Drink - Kitchen with coffee/tea maker and dining table
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - 2 bathrooms, shower/tub combination, bathrobes, and slippers
Practical - Laptop-compatible safe, laptop workspace, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Non-Smoking
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Kitchen
- Wardrobe or closet
- Bidet
- Dining table
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Second bathroom
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Separate living room
- Free cribs/infant beds
- Separate bedroom
- Bedsheets provided
- Laptop-friendly workspace
- Closed captioned TV
-
1 Bedroom Suite with Kitchen - City View
1 King Bed
923-sq-foot soundproofed room, furnished balcony with marina views
Layout - Bedroom, living room, and dining area
Internet - Free WiFi
Entertainment - 47-inch LCD TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - 2 bathrooms, shower/tub combination, bathrobes, and slippers
Practical - Washer/dryer, laptop-compatible safe, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Microwave
- Dishwasher
- Private bathroom
- Slippers
- Kitchen
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Bidet
- Dining table
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Second bathroom
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Separate living room
- Free cribs/infant beds
- Separate bedroom
- Bedsheets provided
- Laptop-friendly workspace
- Closed captioned TV
-
3 Bedroom Suite with Kitchen - Panoramic Sea View
1 King Bed, 1 Queen Bed and 2 Twin Beds
2028.2-sq-foot soundproofed room, furnished balcony with sea views
Layout - 3 bedrooms, living room, and dining area
Internet - Free WiFi
Entertainment - 47-inch LCD TV with premium channels
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - 2 bathrooms, shower/tub combination, bathrobes, and slippers
Practical - Washer/dryer, laptop-compatible safe, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Non-Smoking, pet friendly
Max Occupancy: 8 (8 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Microwave
- Private bathroom
- Slippers
- Kitchen
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Bidet
- Dining table
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Second bathroom
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Separate living room
- Free cribs/infant beds
- Separate bedroom
- Bedsheets provided
- Laptop-friendly workspace
- Closed captioned TV
-
2 Bedroom Suite with Kitchen - Sea View
1 King Bed and 2 Twin Beds
1297-sq-foot soundproofed room, furnished balcony with sea views
Layout - Living room and dining area
Internet - Free WiFi
Entertainment - 47-inch LCD TV with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - 2 bathrooms, shower/tub combination, bathrobes, and slippers
Practical - Laptop-compatible safe, laptop workspace, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Non-Smoking
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Wardrobe or closet
- Bidet
- Dining table
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Second bathroom
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Separate living room
- Free cribs/infant beds
- Separate bedroom
- Bedsheets provided
- Laptop-friendly workspace
- Closed captioned TV
-
2 Bedroom Suite - City View
1 King Bed and 1 Queen Bed
1373-sq-foot soundproofed room, furnished balcony with marina views
Layout - 2 bedrooms, living room, and dining area
Internet - Free WiFi
Entertainment - 47-inch LCD TV with premium channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - 2 bathrooms, shower/tub combination, bathrobes, and slippers
Practical - Laptop-compatible safe, laptop workspace, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Closed-captioned TV
Non-Smoking, pet friendly
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Slippers
- Wardrobe or closet
- Bidet
- Dining table
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Second bathroom
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Separate living room
- Free cribs/infant beds
- Separate bedroom
- Bedsheets provided
- Bathroom grab bars
- Laptop-friendly workspace
- Closed captioned TV
Guest Reviews
- Simon (10/5): - Great location and easy access to shops and restaurants and Marina. Nice pool and private beach with friendly staff.
- Sepideh (10/5): - Absolutely wonderful. Best hotel we ever stayed in. From the amazing staff to the perfect hotel rooms. Hotel’s amenities absolutely perfect. If you want a perfect stay, this is your hotel.
- Maria (10/5): - Great place for families
- Ashley (10/5): - Everything was excellent nothing to complain about staff very helpfull
- Mohammed (10/5): - Great Service
- Ednan (10/5): - Amazing property with equally impressive staff!
- Akil Nurali (10/5): - Amazing views and staff were excellent. Shout out to Head chef Chris and his team who went above and beyond to accommodate my allergies. Fantastic stay.
- Sana (10/5): - Love it
- MURDI (6/5): - Entering housekeeping without permission, not giving me more time before checking out
- ??? (10/5): - 部屋からの景色が最高でした。 問題があり連絡すればスタッフの方がすぐに来てくれて安心しました。ずっとこのホテルで過ごしたかったです。
- Darren (6/5): - a
- NEILY (10/5): - This location is prime!! We stayed at "The Palms" first and looking back I would stay here for the entire stay next time. We were in Dubai for 9 days. This location gave us a 3 bedroom unit with excellent views and amenities. Massages at the spa were great, brunch at restaurant around the pool area was superb, it is on the beach, and has plenty of options near it to do!!! I would book here you will not regret it.
- Leonid Petrovich (8/5): - Good location, good overall condition of the property. Lack of fresh drinkable water by the pool is a minus that can and should be easily addressed.
- John (10/5): - Hotel was amazing. Staff was very helpful
- Gavin (10/5): - The early check in was great and ability to use the facilities having come off an early long haul flight. Friendly team, lovely pool, very clean. Baggage stow for a day exploring, after we had checked out. Complimentary upgrade to a larger appartment wad excellent!! Our daughter loved it too.
- Samantha (10/5): Great pool & fab room. Highly recommend - I couldn’t fault this hotel. Staff are welcoming and friendly plus so efficient, food and drink is excellent and good value. Pool was absolutely amazing and beach front was great. Location was perfect. The only thing to note is that there is no real lobby as you arrive by car through the underground car park. This doesn’t matter as if you walk it’s best to go out the back via the beach and pool. Our room was a fabulous surprise. We booked a one bed suite but I didn’t expect it to be as large as it was or have the balcony and 2 x bathrooms. Honestly this will be my go to hotel if I ever come back to Dubai again. Oh and the pool beds were so comfy along with huge great luxurious towels .. pool staff so attentive and couldn’t do enough for you.
- Muaz (10/5): Great stay - Amazing stay, had a 2 bedroom suite was spacious and comfortable, location is great on the JBR walk, only challenge was the bathroom which is dated and needs more maintenance
- Katy (8/5): - We had a lovely suite but did have to get the plumber in not once but twice to fix an issue. Staff were responsive and friendly, hotel was extremely busy at pool, perhaps due to April timing. Great access to beach. Delicious hotel buffet
- Irene (10/5): Still dreaming about this place - Amazing stay at this hotel . Beautiful location, stunning view from restaurant , swimming pool and room. Staff was friendly and professional, I am looking forward to go back!
- Liliana (10/5): - Excellent service , location …. All amenities !!! Staffing , polite , welcoming, attentive …. Excellent exceptional
- tarshish (10/5): - Great location! Beautiful accommodations! Excellent staff! Safe area! Convenient to shopping and restaurants!
- Deirdre (10/5): - Loved this hotel Amazing staff - so helpful and friendly 2 bedroom suite was so spacious Would love to come back in future
- Khalid (6/5): - They call you before the check out time and don’t provide any minute for late check out
- Adam (2/5): Not Friendly - The service was poor. They did not want to accept my 2 suitcases in their left luggage whilst I was away for 2 days. I had to make alternate arrangements elsewhere.
- Noel (10/5): - The front desk team received me warmly and made every effort to welcome me and also to allow me an early check in, this's was hugely appreciate. All in all the entire team from front desk to porters were all smiles and very accommodating. I’ll be back.
- Lisbeth (10/5): - This hotel is really beautiful, our stay was wonderful, we want to come back. The service was extremely good, we enjoyed this place very much.
- Jaskaran (10/5): - Great hotel in a great location.
- Dina Youssef (8/5): - The property is very clean but the rooms are dated. Restaurant staff is friendly but they nickel and dime you for absolutely everything. Front desk staff was not a good experience, they are who you interact with the moment you walk into the property and start your vacation so that wasn't great. I do not recommend using the tour desk on property, he overcharges a lot! I ended up booking my desert safari through Emirates airline instead and paid a little less than half of what he was going to charge, the desert safari I booked through Emirates was amazing. Side note - museum of the future is not worth the entrance fee, it is however worth going and admiring the outside of the building. There is absolutely nothing worth seeing on the inside, I was sick over what I ended up spending to get into that place.
- Christopher (10/5): - Everyone from the staff was amazing very friendly and accommodating. Great place to stay. I’m sad I have to leave.
- Mohammed Arif (10/5): - We had a gewatvstay. Staff were helpful, rooms were clean and location was excellent
- Salman (10/5): - The great experience overall best sea view and pool is fun in such weather
- abubaker (2/5): - الفندق بشكل عام جيد لكن معاملة بعض الموظفين سيئة جدا والشاطئ سيء وطلبت خروج متاخر .. أخبروني إلى الساعه ١ ظهرا فقط !! مع العلم ان الفندق فاضي نوعا ما
- Nawaf (10/5): Great stay, sure I will be back again - Great stay, every thing was excellent
- Al (10/5): - Good location
- Lee (10/5): - We moved to this hotel from a five star hotel on the Palm and really wish we had have stayed here from the start. Hotel staff were great - extremely helpful & attentive - great location just a few mins walk to the Walk - really clean and well equipped two bedrooms apartment - but to me the best thing was the pool area - really modern, extremely relaxing, spacious, lots of sun beds and lovely big pool. I have been to Dubai five times now and stayed in some really nice hotels - but will probably use this as my go to base for future visits.
- Verified traveler (8/5): Comfortable stay - Friendly staff, clean rooms and bathrooms, diverse breakfast, amazing swimming pool and beach.
- Jerry (10/5): - DoubleTree by Hilton Dubai - Jumeirah Beach was a wonderful stay. They had amazing front desk staff and their apartment was Hugh and spacious for our family of 5. Couple of nits, the unit is missing a kitchen, for the size of the unit, the fridge was a tiny (hotel room size) and other than water, a nesspresso machine and a kettle, there weren’t any thing else.
- Verified traveler (10/5): Staff extremely friendly - Most enjoyable stay in Dubai, close to the malls for shopping and restaurants.
- Talha (6/5): - Overall experience was just ok , I was staying with family and staff is not accommodating, they go very strict by book.
- Gurvinder (10/5): - Amazing staff, good location
- Ian (8/5): Overall pretty pretty good - We had a suite (great size) with a ‘marina view’. It’s more ‘road’ view with a touch of canal! My only real gripe was a weak ‘over the bathtub’ shower rather than a walk in shower. There was certainly enough room for one. Plenty of Nespresso refills & water. Room service food was also very good. Breakfast was great and the service excellent-also very good value. Pool side food also good as well as the service. In the afternoon the volume increases to the point where u can’t hear your own iPod so in the end I gave up trying-worse on a Saturday as for some strange reason there’s a singer at one part of the pool and a DJ at the other-if you’re in the middle u can’t hear either! The hotel is in the shade for most of the day but trust me your skin will appreciate it! We went to Maine restaurant twice and the vibe & food were great.
- Arbi (4/5): - I liked this place but there were four major disapointing point regarding this hotel; At the expedia
- Farhanah (10/5): - Amazing service and hospitality from all the employees at double tree Hilton jbr, especially Pradeep (valet) thank you so much for your great service with our dodge chargers
- Sylvain (8/5): - Very nice hotel in JBR/The Walk with its own access to the beach. We had a one bedroom flat and it was very comfortable. Only inconvenience is we found out after booking that the pool, and the gym was in renovation. But that also explains the affordable rate we got As we were there a very hot weather, missing a pool area was a big let down. But from October, the hotel pool should be operational, with a kid area (which was also missing).
- Zaher (2/5): - Pool under construction, too noisy due the the construction. Beach is dirty
- Kishan (10/5): - Had a wonderful stay, staff were lovely and helpful. Dining was top notch. Room was nice and clean. Looking forward to come back again with the new renovated pool area.
- Joseph (10/5): Excellent hotel on the beach in Dubai Marina - Booked a 3 bed room and it was huge. Hotel is very well placed to walk to beach, bluewater island and nearby shops and restaurants. Even though we arrived after 3pm the hotel kept us waiting for 30 mins at receiption with minimal updates. Breakfast was good with very friendly staff. Would stay again, though TV channels (English / Kids) are poor and TV's are a bit old.
- Luke (10/5): - Amazing *****
- Alexander (10/5): - My son and I had a great stay at the DoubleTree JBR. The property is beautiful and the room was great.
- Verified traveler (8/5): Great location - The hotel lobby team are understaffed and as a result, check-in can take a while. The rooms themselves are massive and clean. The furniture is somewhat dated (i.e. wardrobe and bath facilities) and the bath robes look incredibly old and need replacing. Improvement points: - Dated furniture. - Very limited choice for breakfast (not worth paying extra for this). - Lengthy time to check-in. - Female Duty manager at the front desk showed zero customer service skills - very strange for Dubai. Excellent points: - Amazing customer service from restaurant staff 10/10. - Lots of seating around the pool. - Children's pool is a good size. - Private beach access is great for lounging. - Access to waterfront for swimming. - Comfortable bed & blackout curtains. - Noise proof windows. - Iron and Ironing board available in room. - Lots of restaurants are located just minutes from the hotel.
- mehdi (10/5): - I was in this property on December 2022 very nice location and good service staff very friendly
- furqan (10/5): - Amazing
- Ramy (10/5): - Very nice hotel, location and service are the best
- berna (10/5): - great hotel - lovely big rooms. We stayed in 2 bedroom -150 m2.
- Diljana (10/5): - The Best
- James (10/5): Excellent - Very nice layout and the staff were great, Ricki at pool bar & Hafeez the recreation attn were particularly helpful. Breakfast was v good quality. Id defo stay here again.
- Sami (10/5): - Amazing , very good , we enjoyed a lot , specially beach and pool site , specially mr hafeez guided us very nicely at recreation site
- Mary (10/5): - Bom custo benefício para quem viaja com família! Ótima localização, próximo De muitos restaurantes e praia privativa!
- Zakaria (10/5): - I see no reason for this property to not be a 5 star as it is a really good and well-located property with huge one-bedroom suites. I really liked this property and can highly recommend it.
- shalukman (10/5): - breakfast facilites, and staff very impressive
- Anna (8/5): - Everything was great!
- Megan (8/5): - Run down rooms but good location.
- Kashiup (8/5): - Great property by the beach. Perfect location and also private beach.
- Shashank (8/5): - Amazing location. Courteous staff - they take good care. Nice breakfast. Amenities in the rooms need a little upgrade. The suite had only two points for charging electronic devices, which was honestly a hassle.
- Amardeep (10/5): Great modern hotel - Fantastic location on the beach. Great infinity pool with pool bar. Top service recdived from all staff. Check in was a bit slow due to lack of staff. Food was excellent. Close to many restaurants on the jbr walk
- Gregory (10/5): Very good - The staff was great, and the location is perfect. No complaints. I would definitely stay again.
- Ahmed (8/5): Family trip - The hotel is in very good location with nice views of the beach and blue waters with nice pool. We reserved 2 BR suite which is big and spacious but they charged us on checkout double city tax although it was written clearly on booking that 15 aed is due at property but the front desk people asked for 30 aed in the excuse that I reserved 2 BR suite so double city tax charge!!! The other issue is that I reserved breakfast and dinner during my booking and the dinner was Ala cart and not open buffet ( no details was mentioned upon booking ) with no beverages except water even bread is counted and extra bread is chargeable! The breakfast was very good with good varieties. Apart from these 2 issues our one night stay was good and relaxing.
- Halima (6/5): - The hoyltel is very good , but they take the charge double from my own bank card also in check out, baaaaad service
- Marco Cesar (10/5): - Very fun, very beautiful
- Muzaffar (10/5): - Great staff! Amazing people! Concierge supervisor Heidar Ali is a top man. Kitchen and pool staff are all amazing people. All very friendly, attentive and accomodating! Would highly recommend.
- Jai (8/5): - Good value for money stay with family. Pool was great and the service staff was friendly and responsive
- Verified traveler (10/5): - The place is great. The only issue was the service poolside. They tried their best but clearly they are understaffed and undertrained.
- Verified traveler (2/5): - We stayed there 3 years ago and it was awesome. We come back this year room was dirty place is outdated. Bathroom and shower is leaking. We came with our kids the kids pool under construction. Main pool has broken rocks unsafe and it eas nasty from the construction next to it.
- Verified traveler (6/5): Disappointed and not Hilton Group Standard - Overall all rating was good but not Hilton group standard. Special thanks for Mr.Mahmood Reception Manager for his professional service individually. But the room service was very disappointing and never clean the room if we don’t ask. Pool and facilities wad very old and need to renovation. GYM too small the opening time limited from 9am till 9pm , should be 24 hrs since the guest has own access by card. The best thinks of this hotel view was nice and location in the heat of JBR
- Vijayan (10/5): - Excellent service from start to finish. From the time we arrived at the Hotel. We were welcomed by Night Manager Awad and managed het our room allocated before our check-in time. In the restaurant we were looked after very well by assistant manager Laxshman and his team. Best service all around
- Medina (10/5): Very nice and comfortable - It was amazing, we got a nice 1bedroom apartment with kitchen, balcony and everything it felt like home.
- Khalid (10/5): Fantastic stay! - My wife chose this hotel since it was on the beach. Didn’t think I’d enjoy as I usually stay downtown but happy to say our morning beach walks before a fantastic buffet was the highlight of our trip
- Verified traveler (10/5): - Love this hotel. Location was excelent. The beach was beautiful, with full service. Customer servce the best. The hotelvroom, was small apartment with a beautiful view.
- Verified traveler (2/5): - Not a good hotel for that price , not even have tooth brush in the bathroom, check inside the parking , very hard to find , around this hotel more hotel better price and good view , terrible breakfast and staff at breakfast place , never go back again
- Verified traveler (2/5): - Property felt dated. The one bedroom suites felt run down. Ceiling was stained and falling apart. Door knobs have sharp edges and cut you very badly if you bump into them. There is a massive construction project going up right next to the Doubletree which completely blocks sun light from reaching the pool and their portion of the beach. As a result, the pool is COLD. We ate breakfast once at the hotel, it was fine. About 30 usd per person.
- Vicky (6/5): - Staff were great- particularly around the pool. The two bed apartment was a great size, comfy beds. The building being constructed next door is so huge that it literally blocks the sunlight to the swimming and bathing areas for hours of the day which is annoying. It’s also very loud and work continues through the night too.
- SAM (8/5): Short stay and it was great - It was very nice for few days and I recommend the hotel for everyone
- Verified traveler (8/5): - Staff are great including the valet parking guys, location is good, view is nice, room has good size. What I don’t like is the shower, I expected it to be well maintained, bigger, and modern.
- ibrahim (10/5): - very good sweet and swimming pool
- Verified traveler (4/5): - My daughter slept in a cot and got bitten all over her legs so we complained our rooms were changed immediately but the new room bathrooms rrally stank. Saw a cockroach in kitchen too.
- Pulane (8/5): Dubai Hilton JBR- not so bad - The hotel itself is great.. the rooms are big. Our shower was leaking badly the whole time
- Gillian (10/5): Pleasant hotel, easy walk to restaurants, shops, - Nice hotel, set on the beach. Easy stroll to the walk and blue waters. Building work nearby causes shade on parts on the beach.
- Verified traveler (2/5): - Customer service is dreadful. I have been trying to contact the hotel regarding obtaining a receipt for the room charges. However the hotel are refusing to give this to me and telling me to obtain this from Expedia. Expedia are telling me the hotel must provide this receipt however the hotel are refusing to co operate. Dreadful after market service! Will never be staying here again!
- Verified traveler (8/5): - Construction next door was noisy and disturbing when trying to sleep or enjoy the beach and pool area. The Hilton is further from the current construction area and may be a better option.
- Verified traveler (6/5): - Great staff - warm and welcoming. However The Address construction next door means very little sun on the beach and pool area. We needed to follow the sun and shade and even went to other hotels 3 days out of 8. Sunbeds are also very tired and some are dirty
- Verified traveler (8/5): - The location of this property is GREAT! The only downside right now is the constant construction next door. I am sure once that building is complete, it will be much better.
- Verified traveler (8/5): - Great staff and service. Rooms are great. Beach facilities need upgrading though
- Verified traveler (8/5): - Everything was nice. Apartment breakfast. But loungers r less n very far away from beach
- Verified traveler (8/5): - Great location for beach and the walk, tram easily accessible. Only downsides are that WiFi is a bit unpredictable, apartments could do with some TLC in the bathrooms particularly. The children’s pool is covered so good for warm days but due to large hedge around it, cannot see the children playing in it and the no seats or sunbeds beside it. It was fine for us but noticed a lot of parents let their children go into the pool unattended as you needed to stand at the side to watch them or go into the kids pool with them.
- Verified traveler (10/5): - The whole hotel was fantastic, extremely clean and extremely friendly staff. Nothing was ever too much trouble for anyone. The apartment was fantastic, spacious and well equipped. The housekeeping were extremely attentive, ensuring comfort and cleanliness at all times, alongside friendliness. The breakfast was varied, with something to suit all tastes. The private beach was fantastic as was the pool areas. The only downside to the room was the hand held shower, the hose wasn’t long enough to allow a stand up shower, therefore we had to stand and hold the shower head. We did mention it to reception and explained the difficulty in getting a shower, we were assured it would be sorted with a longer shower hose, however it wasn’t. Despite the shower situation, we would highly recommend this hotel which was central to the strip, and we will be returning in the future.
- Verified traveler (10/5): - Big pool with nice bar and music Easy access to the public beach Great service
- Eli (10/5): - The property was well kept and that staff was very kind and helpful. Their breakfast was excellent!
- Verified traveler (8/5): - The hotel was great , the work next door was not great (we were informed) our room was upgraded but we were closer to the 24h building works , I like to swim early morning and I’m sure it’s to do with the chemical balance of the pool but 9am is a late start when you’re travelling from auz allowing for jet lag we were getting up at 3am ! I am not sure what happened when I booked but I always include breakfast when I book , it’s more of a problem with Expedia than the Hilton , but we travel as a family of 4 from Melbourne to the uk and stop somewhere every year for the past 20 years and I would never book without booking breakfast not sure what happend there !
- Aam (10/5): - The room size for our family of five was great . The kids loved the pool by the beach. Nice buffet breakfast. Easy to get taxi to the attractions we wanted to go to
- Verified traveler (10/5): - Staff are very friendly and attentive and go out of their way to make your stay positive.
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