Raintree at Phoenix South Mountain Preserve

Location: 4647 E Francisco Dr, Phoenix, Arizona, 85044, Phoenix, US

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 04:00 PM - 10:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Fitness facilities
• Free WiFi
• Terrace
• Concierge service
• Fitness facilities
• Golfing nearby
• Hiking/biking trails nearby
• Multilingual staff
• Front desk (limited hours)
• Internet access in public areas - high speed
• Smoke-free property
• Tours/ticket assistance
• Free self parking
• Offsite parking reservations required
• Change of towels (on request)
• Change of bed sheets (on request)

Rooms Available

• Two Bedroom Two Bathroom Condo

  1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

  Features a private balcony

  
  

  Layout - 2 bedrooms

  Relax - Fireplace

  Internet - Free WiFi

  Entertainment - Cable channels and DVD player

  Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave

  Sleep - Bed sheets

  Bathroom - 2 bathrooms, bathtub or shower (jetted bathtub available in some rooms)

  Practical - Washing machine, free local calls, and iron/ironing board

  Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning

  Non-Smoking

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • DVD player
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Kitchen
  • Fireplace
  • Alarm clock
  • Oven
  • Stovetop
  • Free Local calls
  • Jetted bathtub
  • Free WiFi
  • Bedsheets provided
  • Change of towels (on request)
  • Change of bed sheets (on request)

• Three Bedroom Two Bathroom Condo

  1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

  Features a private balcony

  
  

  Layout - 3 bedrooms

  Relax - Fireplace

  Internet - Free WiFi

  Entertainment - Cable channels and DVD player

  Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave

  Sleep - Bed sheets

  Bathroom - 2 bathrooms, bathtub or shower (jetted bathtub available in some rooms)

  Practical - Washing machine, free local calls, and iron/ironing board

  Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning

  Non-Smoking

  Max Occupancy: 8 (8 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • DVD player
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Kitchen
  • Fireplace
  • Alarm clock
  • Oven
  • Stovetop
  • Free Local calls
  • Jetted bathtub
  • Free WiFi
  • Bedsheets provided
  • Change of towels (on request)
  • Change of bed sheets (on request)

Guest Reviews

• Marquis (2/5): - The bathroom was not cleaned and had dirty feet stains in the tub upon arrival. The other bathroom had nail clippings on the bathroom counter. The TV was on in the living room upon entering for the first time so it seemed as someone was there right before we got there. There were approximately 9 bugs on the ceiling and when I complained about all these things so that the room could be cleaned or moved, we were simply ignored and told a manger would assist us. The manager at the end of the stay was nice and thought the problem was resolved prior to my check out but I explained to her I was never contacted or spoken to regardless how many times I went up to the office or called. I will never stay w that hotel again.
• Claudia (10/5): - Heel mooi ruim appartement, leuk zwembad, kortbij de luchthaven, goede prijs-kwaliteit
• David (10/5): Like staying in your own apartment - Like staying in a one bedroom apartment. I even had my own 1 car garage! Bed very comfortable and kitchen fully equipped. Only downsides were no breakfast available and had to pay for Wi-Fi. Located in a semi-secluded area and very very quiet rooms.
• Heidi (10/5): - Check in and out of easy and quick. Condo was clean and pool was perfect!
• Paula (10/5): - It was an amazing stay. The property exceeded my expectations. Lots of eateries and shopping close by!
• Logan (10/5): - Even though it was only for a night, the property was beautiful and maintained, and the staff were extremely polite and professional.
• Frank (10/5): Fantastic Condo - Great location with being close to ball parks and airport and South Mountain. The rooms were immaculate. The ammenities were great and the price was excellent. This is a very safe place to stay if you want to be in the Phoenix area and close to the airport.
• Frank (10/5): Beautiful condo near airport and attractions - Great location near restaurants, ball parks, and the airport. The condo was fully equipped and the rooms and living areas were beautiful. A big plus was having a garage. This is very useful during the hot Phoenix summers!
• Siobhan (10/5): - Condo was great and welcome team was very helpful.
• Gonzalez (10/5): Exceptional - Everything was good
• Mara (7/5): South Mountain resort - The condo had a nice balcony and it faced the mountain, pool, and a natural wash below where we saw a javelina. The bed in the primary bedroom was comfy. The air conditioning worked well. Ample towels and linens in unit. Ceiling fans worked well. The 2 bedroom unit is spacious with 2 full bathrooms, washer dryer, full kitchen. The front desk clerks were friendly but seemed very undertrained on how to make a guest feel welcome and comfortable. We arrived after sundown, had never been there be4, and it wasn't easy to find our unit based on verbal directions given us by clerk. No map given, no info on pool or other amenities. At checkout, the clerk accepted our keys and said ok. I asked if a receipt would be emailed. She said no. Then, maybe she saw my confusion, she offered to print a receipt. The front desk people need more training.
• Edit (10/5): Recommended - We loved our apartment, it was spacious and offered everything we needed. We felt like home. AC was a bit noisy.
• Seth (9/5): Superb -
• Lindsey (6/5): Pleasant - Size cost. Upon arrival the receptionist said I did not have a reservation. Of course , I booked through Booking.com and had a confirmation number. She then typed away and found it without an apology. She gave me my key, pointed to a map, and mumbled something about the concienge coming by with information on food and activities. Whereas most vacation rentals give you a map and a list of info, she did not. Luckily, we asked a facility person how to get to the building. We wanted to go swimming but the phone didn't work for the office so we couldn't find out the location or hours.no one came by with information. Upon arrival to the unit, there was no light to the upstairs unit. I had to first make my way upstairs open the door, turn on nearest light, leave the door open with a stool, and go back to get bags. We had a 2bd 2 bath, which had a great layout. However, in the primary bedroom, while spacious, both the tub, shower, and toilet had no door. Now I don't mind a nice big tub in the room, but a toilet without a door and an open shower, not for me.
• Johnathan (10/5): Exceptional -
• Saxena (8/5): Good service, clean house, paid wifi - We had an entire 3 bedroom house to ourselves and the pool services were great too wifi was paid and limited to only 4 devices, with the booking of 5 people it should be obvious that everyone carries one phone and one laptop and wifi should not be paid.
• David (10/5): Excellent stay - We had a two night stay in a ground floor 3 bedroom, 2 bath unit. We found the unit to be very spacious and the pool was perfect for the kids.
• Tamas (9/5): It was an amazing stay! - Perfect location, huge & comfortable apartment, nice pool.
• Justine (4/5): - First of all, it isn't even called Raintree anymore! Its a timeshare called World Mark. Second of all, if you book through expedia it says the deposit is one thing and upon check in I was charged a much higher deposit amount. The wifi is NOT free! Which it also states on expedia. My room was so far from the pool that I had to drive my family over and drop them off. There were tons of bees swarming the pool during the day so we could only swim at night because my daughter was stung on the finger! And last but certainly not least, the hot tub is so sharp and rocky on the bottom that i scraped the top of my toe off getting out!! The only good thing was the room. Very big! A fully furnished apartment and it was clean and comfortable.
• David (4/5): - I stayed at the Raintree for 2 days The Good: the condo itself was roomy, nice space, good beds, nice bathrooms and over all nice. Check in was easy, price was low, the area around was nice, quiet, nice Pool area too. The Bad: Unfortunately we had some kind of bug infestation that started when one of us took a shower had to deal with bugs both days, we had to sweep them out constantly, then the first night a leak started and I mean Niagra Falls leak, they didn't come till the next day and basically ripped up a whole section in the roof. The floors looked clean, but were filthy we had to wear shoes inside the whole time, our feet turned black within the first ten minutes. They had Coffee, but no coffee maker. They were sold out so they couldn't move us, I had a 3 bedroom. So if you want to spend little money, get a nice space and deal with some let's call in inconveniences. OK I probably won't be back unless I'm really broke.
• Jessica (6/5): Bugs/ kinda dirty inside/ it was ok - I arrived at 3:50pm (check in at 4pm) and my room was still not ready. They were helpful with a welcoming pkg but not about my unit or my free wifi that i paid for with my reservation. If i hadnt asked about the wifi they would have made me pay. Once in the room, i thought the space was great for my family of 5. We didnt feel cooped up at all. Beds werent the comfiest. The next morning we woke up to ants allllll over the counter and kitchen floor. Thankfully that was the only place they were but we did notice different bugs all thru the room such as mosquitos and other random little bugs. Thankfully no bed bugs. The kitchen pots and pans sucked and the dishwasher didnt even work. The staff wasnt really helpful with this but i wasnt there long so i just made it work. They did let me check out late which was helpful. The pool wasnt that big but still pleasant. I did hear it got packed on weekends. Overall, the stay was ok but u get what u pay for. I probably would not come back
• Vincent (10/5): Space was huge! - It was just me....but, my whole family would have been completely comfortable.
• Robyn (6/5): - Needs some love, inside and outside. Nice location for recreation. In general, the stay was what I would expect for the price point but overall not impressed.
• Mayjesma (10/5): - nice place
• Shawn (10/5): Quiet and peaceful! - This property was incredible. Close to everything but so quiet. We will definitely be back. Consierge wasn't as great as she could be. She seemed irritated but that didn't take away from how great this location was.
• Tamara (7/5): Good -
• Frank (7/5): Quiet nights near the desert preserve - The lodging complex is a timeshare enterprise. It is located in a quiet setting on the border of the Phoenix South Mountain Preserve. The car is driven into a garage, and a door connects to the kitchen. Popular shops are within the area. The master bedroom is connected to a large convenient shower. Heating control panel is easy to operate. The bedroom window could not be opened because the lock was broken. Maintenance tried but was not able to fix it. Toilet paper holder was broken but not repaired. Thin walls: Above us, people transformed the apartment into a playground. Children caused loud thundering noises by jumping and bouncing through the room (mornings and evenings). Staff asked them to be more considerate. Nights were very quiet.
• Gostin (6/5): Spacious, but not in a great location. - The apartment was a 2 BR/2 Bath apartment with a full kitchen, so it was spacious. It was also nice to have a washer and dryer in the garage. The pool area was really nice. There is a nice nature preserve behind the facility which is great for hiking. The staff was very pleasant. It is located in a business park. There were not any restaurants or coffee shops within walking distance. Also, a couple of our windows could not be opened because they were broken. Some of the furniture was updated, but some of it looked worn. Also, the cleaning supplies left a very strong scent in the apartment.
• Kari (10/5): - I liked how quiet the property was and how it felt like home. The only thing I didn't like was the the jets didn't work on the whirlpool tub. We had a very short stay so I didn't have timebto have it looked at. Other than that, my kids really enjoyed the heated pool outside.
• Janet (9/5): Superb -
• Jay (10/5): Exceptional -
• Justin (10/5): Exceptional - Great place and value if you are staying for 1-2 nights at their special rate. Very spacious apartments. Nice pool area and surroundings. Nice staff. Close to the airport! The kitchen isn't really equipped for actual cooking, but still useful..
• Betsy (8/5): - The trails and pool were nice but the way to get there is heavy construction. Be aware this is a TIME SHARE so they will try to sell you on a 90 min pitch. But there is a private garage and your own little condo not a hotel really at all
• Pierson (10/5): Great service and tons of space. - Quiet
• Timmy (6/5): Pleasant -
• Jackeline (8/5): Very good -
• William (10/5): Exceptional -
• Thomas (8/5): Very good - - held reservation for delayed (2 days) arrival due to personal schedule issue - prompt response from maintenance/housekeeping - guidance to targeted locations from concierge - reservation was fully cancellable, but wouldn't change reservation to lesser days at lesser $ - hot water erratic - lighting in 2nd bedroom - lack of bathroom privacy in master bedroom
• Gerard (9/5): Excellent apartment! - Nice and spacious apartment. Great comfortable bed and proper working airco. Nice pool. All was great.
• Bernier (10/5): Exceptional - Quick easy check in. The flooring in the kitchen needed attention badly.
• Barbara (8/5): Very good -
• Verified traveler (2/5): Disappointing stay - There was no bedding for the pull-out couch, so I called at 9:15 for someone to bring 2 sets and extra towels to our room. I was told no one was available until 9:30. At 9:45 I called again. They said someone would be there in 5 min. At 10:00, exhausted and without a shower, because the water did not turn in on in the guest bath, I went to the office for bedding. The front desk person could not give me bedding, but said someone be delivering shortly. The delivered only ONE set of bedding and one extra towel. The pull out bed was terrible! Felt like I was sleeping in a hole with springs digging into my back. There were no USB outlets in the unit, so I could not charge my phone. The air conditioner sounded like a plane was landing in our room. There are no views at this resort, unlike the WorldMark in Scotsdale, which is where I thought I had booked. There are no restaurants or upscale shopping nearby, unlike Scotsdale. The Frys, which is where I was told to shop is disappointing. I was unable to get a cake for my daughter's 16th birthday and the salad I purchased was moldy. The master bathroom is completely open- there are no doors blocking the shower or toilet, so if you are sharing with others, be prepared to walk in on someone going to the bathroom. The blinds in the common area do not keep sunlight out, so if you are planning on using the pull-out couch, do not plan to ge any sleep.
• Brittani (10/5): - I love this property and everything about it it’s a home away from home
• Iquinette (10/5): Awesome Home Away From Home - Raintree Hotel was an absolute gem hidden in the mountains. I saw the pictures before booking, but I had no clue what I was about to walk into. Check-in was easy, and to my surprise, right after check-in, the hotel had a welcome desk where the young lady would help with anything visitors may need locally. That was a first and very, very. Our two-bedroom and two-bathroom suite had an attached garage. Unloading my SUV inside a covered garage was helpful and provided a sense of security. The room was clean, the beds were very comfortable, and everything I could ask for was a place away from home. We used the swimming pool area, which was nice. I noticed a barbecue area, a ping pong table, and an ice machine. Again, things that provided comfort to guests. Overall, I highly recommend it and would gladly go back again! Had I known that this one-night accommodation provided so much ease, I definitely would’ve booked for longer. N/A
• Rhiannon (10/5): - The jets in our bathtub did not work. Room and property was beautiful, awesome staff.
• Maria (10/5): awesome stay we would definitely come back. - Great facility and location. pool hours should be longer, or offer adults' quite pool time after 10pm.
• Thomas (10/5): Enjoyable Stay - The location is great, away from busy streets and crowds. Room was clean and well stocked with towels and other supplies. Staff was very friendly. Timeshare sales was not necessary.
• David (1/5): A stay from hell! - Nothing. It was the worst stay I have ever had. There is no Raintree sign at South Mountain. It is called Wyndham. It is not what you would call a usual accommodation either, it is more like a condominium complex. Of course, no explanation was given in my reservation confirmation. This is something that has never happened and I have stayed at hundreds of accommodations. More importantly, it was impossible to find late at night, and when I did finally arrive after driving around for over an hour after flying in late to Phoenix, the front desk lost my reservation. In all my years of traveling this has never happened. It took them over 30 minutes at 2 in the morning to find my reservation. Then, they gave me the wrong key. The room smelled stale and I had to open the windows. When I finally got to bed at 3, I had my short sleep awakened by the sound of construction work outside my window at around 6:30 am. I had had it at that point and left. I let the front desk know of my experience, they patronized me, but did nothing. I have contacted booking.com and raintree, but neither have responded. I asked that I be refunded for the stay.
• Luis (10/5): - Enjoyed our stay.
• Jana (8/5): Very good - quiet.
• Diane (8/5): we really enjoyed our stay. - the location was great with the mountain preserve and trails at your back door. there was a lot of road construction around the facility.
• Marcia (10/5): Told all our friends about this great place. - This timeshare resort was an exceptional deal. We were only a couple, but with a living room, two baths, (one amazing with tiled walk-in shower and a huge soaking tub. Other bath was a tub with shower, so we could both bath at same time. Living room was large and comfortable. Garage so drove in and felt very safe as enclosed.
• Laura (9/5): Superb -
• Michelle (8/5): Very good -
• Marcia (10/5): Pleasant surprise - Bed was the best, thermostat worked excellent. Couch wasn't best as it was hide-a-bed. Definitely would stay again.
• Alice (10/5): Our stay was perfect, facilities were great, glad we were on the ground floor. - There was no breakfast at this location, we brought our own. This location was perfect for us and the privacy was great. The room size was also perfect for us. My grandchildren loved the pools. Unfortunately the hot tub was unavailable our last night. It was perfect, but for 7 people we could have used more beach towels. But we made do and did not request more at the office.
• Mary (10/5): Exceptional -
• Catherine (9/5): Superb -
• Kristen (6/5): Sadly poor experience - Nice property but not nice rooms!! Poor mattresses and bedding. We arrived to check in and waited an hour for our room. Will not return
• Timothy (10/5): - Nice layout, tidy and clean.
• Kelli (2/5): - WOW!! to not help the disabled. Where on this property does it state it is a timeshare? I called for a lower level, we will accommodate. When I go to check in, no refund, no help. Told this is not a hotel, although the world marc in Pinetop is. NO refund. I am not done. There is a disability act. When an 80 year old cannot climb steps and you take advantage. SHAME on you!
• Kathleen (9/5): Awesome - the views and hiking trails broken jacuzzi/tub
• Lynda (8/5): Very good - Location, walking trails, roomy accomodations, clean, beautiful views, lovely condo. Pool was being refurbished, so it was unavailable and had construction noise. No toiletries supplied; remind guests at checkin and offer shampoo, body wash, etc at minimal cost. No ice immediately available in room. Was there an ice machine somewhere?
• Bo (10/5): Exceptional -
• Crystal (10/5): it was a on overnight girls night and suites our needs - the trails nothing
• Shayne (9/5): Superb -
• Roshawn (10/5): Exceptional -
• Rebecca (6/5): adequate for our needs. but will not return. - check in staff very friendly. older. needs a good deep cleaning or a total re-do. our condo had a strange layout with no closure between master bath and bedroom- all light and noise from bathroom could be seen and heard from bedroom.
• Seth (10/5): Exceptional - This is my 27th business trip this year. My stay here was by far the best of this year. The staff were very friendly and accommodating to my requests and schedule. I would totally return on a vacation or my next work trip.
• Richard (6/5): - I was in town for a concert and the day after I booked that property so we can enjoy the pool and barbecue in a condo setting at a beautiful Resort and the pool was shut down and the spa wasn't too temperature so it wasn't pleasant for us so we left everything else about the resort was awesome.we should have been notified some admities wher not available.
• Clifford (10/5): Exceptional -
• Catherine (5/5): Not a great impression - especially since they are trying to sell timeshares at the property. - location was good for us. setting was pretty. the suite we stayed in was pretty tired - headboard broken in master BR, kitchen cupboard doors scratched and one hanging from hinges, sofa in living room dirty, broken fireplace screen, broken verticals blinds, vey small TVs with very limited channels, difficulty with wifi (which is an extra charge) - we were in with tech support for 45 mins and they never could get it to work for us.
• Michael (10/5): Exceptional - Heaps of space, new facilities and very quiet N/a
• Niram (9/5): Superb -
• I-mei (9/5): Superb -
• Melissa (8/5): - For the price, this is a value since you have separate bedrooms and a full kitchen, etc - much better than a hotel suite. However, while the property is nice, it is overdue for a renovation. Also, the master bathroom is wide open to the master bedroom - toilet, bathtub and shower - zero privacy, and that was really odd and uncomfortable.
• Robinson (8/5): Very good -
• Verified traveler (10/5): Great stay in desert resort near all PHX offers! - Great gathering spaces - true to form for world mark . Great location - near all Phoenix has to offer but still tucked in to the south mountain hills with hiking and a feel of being “away from it all”
• Jayne (10/5): - Kind check in staff, nice hiking, great pools
• Verified traveler (4/5): Stay was Okay - When I checked in, I was lead to someone to do a sales pitch. The pitch was misleading and they said they couldn't finish the pitch without my spouse present. It was frustrating to experience that in general. Room was tidy. Some of the lights didn't work and the remotes didn't work with assigned TVs.
• Rocio (10/5): Exceptional -
• Joseph (10/5): A lovely stay - We had an amazing time here. The apartments were large, clean and homely. Any issues we encountered were fixed rapidly. Friendly environment with nice facilities.
• Aaron (8/5): Very good -
• Michelle (10/5): Exceptional -
• Jennifer (10/5): it’s was wonderful, wish we could have stayed longer - this place was fabulous. it was like having your own house. even has a garage. anything you might need and extra space so the kids aren’t always in your face. i have no complaints
• Cynthia (8/5): Very good -
• Brad (2/5): - At check in they downgraded my reservation from a 3 bedroom to a 2 bedroom, my poor 18 year old son had to sleep on a dirty old sofa bed. Our room was not cleaned, crumbs all over in the kitchen area, dirty sheets with stains on them but worse of all there were nail clippers in one of the bedrooms on a night stand left from whoever had the room before us. Do not stay here@
• Nick (10/5): - Clean, and both the condo and facilities were in excellent condition. 5 star Customer service. Stayed 5 nights at 4x the cost and less amenities in Sedona and one nighr here and it would have been worth the drive to stay here every night and commute. Excellent place to stay 5 stars.
• kristine (10/5): - Very nice layout with garages for parking. tucked in at the base of some hiking trails. Very pretty setting. And Michael at the front desk is the best!
• Christine H. (8/5): Great location for South Mountain Park Access - We love staying right at the edge of South Mountain Park. This particular unit was fine - nothing fancy, but fine for our family of five. The pool area is very nice. The property is well managed. We did not appreciate having to talk with a salesperson at check in regarding an opportunity to buy into something that sounded like a timeshare, it was unpleasant and unwelcome. The blinds in the master bedroom didn't close fully, and it would be nice to have some area rugs on the floors. The second floor location was nice and we enjoyed desert views from the patio. Overall a good value for the price and we would return to this unit in the future.
• Brenda (8/5): - The room was huge, wish we had planned to stay 2 nights instead of 1. Our issue was early check in was requested by phone at 11:30, and in person at 12:30. No record of the phone request. We were able to use the pool but were not given a key, so a hassle to get to restroom, car, etc. Had to leave at 3:30 for a balloon ride, room was ready at 3:45; only 15 minutes early. We didn't get back until 10:30. Only in the room from 10:30 until 7:30 when we had to leave for airport. Felt like the "VIP"s were highly prioritized over us.
• Zebulon (4/5): - Took hours to get blankets for the bed. TV was very dated and one of the showers didn't work well at all.Front desk wasn't much help at all. Trails around the property were nice.
• Tadd (10/5): - Very nice property.. pool area was perfect, 2 pools, 2 hot tubs and a splash pad for little kids.. Hiking trails right next to the property! Great place to stay!
• Shauntreis (10/5): - The staff made this visit outstanding! I had an amazing time and had a couple first over and they complimented my room choice. This place is awesome. So serene and peaceful! Love how the rooms are set up and they had things that i forgot or didn't get around to buying
• Kelly (10/5): Fantastic - Unfortunately we were only in Phx one night, but we wish we could have stayed longer. What a fantastic condo. Clean, spacious, every anenity we could need. It will definitely be our go-to place everytime we come to Phoenix.
• Por (10/5): - Love the rooms and the balcony. Staff was nice. The pool was also great. They have trails around the area too. Great scenery. Didnt like how we have to pay for wifi.
• Javelle (2/5): - My bed broke as soon as i got in. I struck my head and arm, but was okay. The next morning, my children got into the pool, there was a dead mouse within it. I tried for four months to reach a manager, but i never received a return phone call until I asked for a partial comp for the room. Needless to say, I won't be going there again.
• Julie A. (10/5): Great place - Very nice. Very scenic. Loved that it was tucked away in the mountains!
• sheri (2/5): - Two weeks before I was supposed to check in I got a call saying they were changing my resort. Moving me from a 3 bedroom to a two bedroom at another resort
• Verified traveler (8/5): Spacious, but...prepare to pay for internet - Great property with spacious rooms. Convenient location. Check in was easy and we were provided lots of info about the surrounding area. After confirming there were 3 in our room and told we have a password for wifi when we checked in, it turned out to only be good for 2 devices. When I inquired about not being told it was limited, the staff was rude and told me I have to pay. The internet here is poor, but with bad attitudes and no offer to comp wifi for 1 night due to miscommunication, I wasn't purchasing wifi. Of all things to be stingy and rude over.

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