Hanoi Central Star Hotel

Location: 71 Hang Luoc, Ward Hang Ma, Hoan Kiem District, Hanoi, 10000, Hanoi, VN

Star Rating: 2 Stars

Property Type: Guest houses

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Instructions: This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

Amenities & Facilities

• Free WiFi
• 24-hour front desk
• Luggage storage
• Safe-deposit box at front desk
• Tours/ticket assistance
• Free wired internet
• Airport transportation - pickup (surcharge)

Rooms Available

• Standard Double Room

  1 Double Bed

  Internet - Free WiFi and wired internet access

  Entertainment - 32-inch LCD TV with cable channels

  Food & Drink - Room service and minibar (fees may apply)

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower/tub combination, slippers, and free toiletries

  Practical - Desk, phone, and wardrobe or closet

  Comfort - Daily housekeeping

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Private bathroom
  • Slippers
  • Wardrobe or closet
  • Bidet
  • Daily housekeeping
  • Room service
  • Free WiFi
  • Bedsheets provided

• Deluxe Double Room, Balcony

  1 Double Bed

  Features a private balcony

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - 32-inch LCD TV with cable channels

  Food & Drink - Room service and minibar (fees may apply)

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower/tub combination, slippers, and free toiletries

  Practical - Desk, phone, and wardrobe or closet

  Comfort - Daily housekeeping

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Private bathroom
  • Slippers
  • Wardrobe or closet
  • Bidet
  • Daily housekeeping
  • Room service
  • Free WiFi
  • Bedsheets provided

• Family Deluxe Balcony Room

  2 Double Beds

  Features a private balcony/patio

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - 32-inch LCD TV with cable channels

  Food & Drink - Room service and minibar (fees may apply)

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower/tub combination, slippers, and free toiletries

  Practical - Desk, phone, and wardrobe or closet

  Comfort - Daily housekeeping

  Non-Smoking

  Max Occupancy: 4 (3 Adults)

  • Minibar
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Private bathroom
  • Slippers
  • Wardrobe or closet
  • Bidet
  • Daily housekeeping
  • Room service
  • Free WiFi
  • Balcony or patio
  • Bedsheets provided

• Superior Double Room

  1 Double Bed

  Internet - Free WiFi and wired internet access

  Entertainment - 32-inch LCD TV with cable channels

  Food & Drink - Room service and minibar (fees may apply)

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower/tub combination, slippers, and free toiletries

  Practical - Desk, phone, and wardrobe or closet

  Comfort - Daily housekeeping

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Private bathroom
  • Slippers
  • Wardrobe or closet
  • Bidet
  • Daily housekeeping
  • Room service
  • Free WiFi
  • Bedsheets provided

• Deluxe Double Room, Balcony

  1 Double Bed

  Features a private balcony

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - 32-inch LCD TV with cable channels

  Food & Drink - Room service and minibar (fees may apply)

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower/tub combination, slippers, and free toiletries

  Practical - Desk, phone, and wardrobe or closet

  Comfort - Daily housekeeping

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Private bathroom
  • Slippers
  • Wardrobe or closet
  • Bidet
  • Daily housekeeping
  • Room service
  • Free WiFi
  • Bedsheets provided

• Family Deluxe Balcony Room

  2 Double Beds

  Features a private balcony/patio

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - 32-inch LCD TV with cable channels

  Food & Drink - Room service and minibar (fees may apply)

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower/tub combination, slippers, and free toiletries

  Practical - Desk, phone, and wardrobe or closet

  Comfort - Daily housekeeping

  Non-Smoking

  Max Occupancy: 4 (3 Adults)

  • Minibar
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Private bathroom
  • Slippers
  • Wardrobe or closet
  • Bidet
  • Daily housekeeping
  • Room service
  • Free WiFi
  • Balcony or patio
  • Bedsheets provided

• Superior Double Room

  1 Double Bed

  Internet - Free WiFi and wired internet access

  Entertainment - 32-inch LCD TV with cable channels

  Food & Drink - Room service and minibar (fees may apply)

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower/tub combination, slippers, and free toiletries

  Practical - Desk, phone, and wardrobe or closet

  Comfort - Daily housekeeping

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Private bathroom
  • Slippers
  • Wardrobe or closet
  • Bidet
  • Daily housekeeping
  • Room service
  • Free WiFi
  • Bedsheets provided

• Triple Deluxe Balcony Room

  1 Double Bed and 1 Twin Bed

  Features a private balcony

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - 32-inch LCD TV with cable channels

  Food & Drink - Room service and minibar (fees may apply)

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower/tub combination, slippers, and free toiletries

  Practical - Desk, phone, and wardrobe or closet

  Comfort - Daily housekeeping

  Non-Smoking

  Max Occupancy: 4 (3 Adults)

  • Minibar
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Private bathroom
  • Slippers
  • Wardrobe or closet
  • Bidet
  • Daily housekeeping
  • Room service
  • Free WiFi
  • Bedsheets provided

• Triple Deluxe Balcony Room

  1 Double Bed and 1 Twin Bed

  Features a private balcony

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - 32-inch LCD TV with cable channels

  Food & Drink - Room service and minibar (fees may apply)

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower/tub combination, slippers, and free toiletries

  Practical - Desk, phone, and wardrobe or closet

  Comfort - Daily housekeeping

  Non-Smoking

  Max Occupancy: 4 (3 Adults)

  • Minibar
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Private bathroom
  • Slippers
  • Wardrobe or closet
  • Bidet
  • Daily housekeeping
  • Room service
  • Free WiFi
  • Bedsheets provided

• Standard Double Room

  1 Double Bed

  Internet - Free WiFi and wired internet access

  Entertainment - 32-inch LCD TV with cable channels

  Food & Drink - Room service and minibar (fees may apply)

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower/tub combination, slippers, and free toiletries

  Practical - Desk, phone, and wardrobe or closet

  Comfort - Daily housekeeping

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Private bathroom
  • Slippers
  • Wardrobe or closet
  • Bidet
  • Daily housekeeping
  • Room service
  • Free WiFi
  • Bedsheets provided

Guest Reviews

• Ben (10/5): Nice hotel - Really good location! Friendly people! Clean room! Comfortable bed! Would definitely stay again!
• Verified traveler (6/5): - Well the reception was good, the building is quiet old, the room was ok based on the price for one day, the ac made noice at night for some reason, i did woke up but was not bothered since i am a heavy sleeper, for other can be a bit problem.
• Ay (2/5): Do not stay with this hotel! - Poor condition of almost everything except the nice front desk staff.
• Verified traveler (2/5): Nice staff. - Very friendly and nice staff but the building needs renovation urgently.
• Tom (8/5): Good value - Great value. A little run down but the ac was great and service was good. Great location
• Tom (8/5): A deal - A great deal for the price. A little out dated and worn, but still functional. Bathroom had a nice tub, which was the first we’ve seen in Vietnam. Ac worked well
• Rasmus Lang (6/5): Billigt og simpelt - Mug på væggene og ikke særlig renligt. For en backpacker kan det gå an, men virkede som et meget lokalt hostel. Skal nok finde noget andet hvis der skal være lidt liv.
• Verified traveler (6/5): Hotel close to the centre. - I had a good experience, the stuff is very friendly and helpful, the ubicación is great as it is close to the centre.
• Ben (2/5): Do not stay here - Photos in ad seem to be fake. My room looked nothing like the photos and I suspect none of the rooms do because the building interior seems completely run down not modern like photos suggest. The room was filthy eg the lamp on the roof was covered in grey grime. Generally unpleasant and uninviting. To get to rooms you had to walk through a darkened stairwell which was very foreboding. And the place seemed almost desserted.
• jiyun (10/5): 배낭여행객이나 방 컨디션 별로 신경 안쓰고 저렴히 갈 사람에게는 추천!!! - 나는 숙박을 하기위해서 잡은 것은 아니고 짐을 잠시 맡아두는 용도 및 샤워를 하기 위해서 잡은 것이었기 때문에 사실 방 컨디션 보다는 저렴한 가격을 선택했고, 따라서 만족도에 대하여 평가하기도 좀 어렵지만 우선 엘레베이터가 없으며 에어컨이 구식이라서 바람이 시원하지 않다. 그래도 그것 때문인지 배려차원에 선풍기가 각 방에 하나씩 있다. 만약 내가 배낭여행으로 방값이 저렴한 숙박시설을 위해서라면 충분히 갈 가치가 높은 곳이다. 물도 편의점보다 저렴하다!!! 2리터 되는 물이 500원(10000VND)정도다.. (350ml가 보통 마트에서 250원에 판다. 가격이 천차만별이라.. 내가 본 곳은 그랬다..ㅎㅎ) 하지만 가족여행은 비추천이다 ㅠㅠ 마지막 날 노이바이공항으로 가는 택시를 요청했는데 우리 인원이 많아서 16인승을 요청을 했으나 차량이 없었나보다.. 나눠서 가야하나 걱정했는데 직원의 계속된 노력으로 16인승을 타고 왔다. 고마웠다 ^^ 그래서 굿리뷰 작성중이다 ㅎㅎ
• Anu (2/5): - We made a hotel reservation and paid online and received a confirmation both from hotels.com and the hotel itself. However upon the arrival they told us they had forgotten the check the online bookings and the hotel was full. We were transferred to another hotel, where we had to pay for the room separately. After a long discussion the staff member promised that she would sort out the matter, but apparently she did not and we ended up paying twice. To be avoided.
• CHAK PUI (6/5): - 古式古鄉懷舊酸枝木檯椅
• Sebastian (8/5): Sehr nettes und hilfsbereites Personal! - Einfaches und sauberes Hotel in zentraler Lage, alles zu Fuß zu erreichen. Ausflüge können direkt im Hotel zu günstigen Preisen gebucht werden. Das Gepäck kann für mehrere Tage zwischengelagert werden wenn Touren z.B. Nach Sapa unternommen werden. Das Personal ist super nett und macht den Unterschied: familiäre Atmosphäre, hatten das Gefühl, dass alles getan wurde um uns den Aufenthalt so angenehm wie möglich zu machen.
• Tomasz (10/5): Jak w domu! - Bardzo miła obsługa hotelu, która mieszka na miejscu Bardzo wyrozumiali ludzie. Z hostelu pojechałem na wycieczkę do Ha Long - super!!! a następnie po wymeldowaniu, do Sa Pa. Wszystkie bilety na miejscu w recepcji. Po powrocie z Sa Pa (kierowca przyjechał 3 godz. szybciej) wysadzono nas z autobusu na przystanku i ... spadajcie. Była 3:00 w nocy. Do KANGAROO z 10 min z buta - ale noc... Taxi podwiozło nas pod Hostel, kierowca okrutnie załomotał w drzwi zanim zacząłem wyjaśniać, że nie mam tu noclegu. Obudzone Panie z uśmiechem na ustach przywitały nas, oddały łóżko w holu i po ludzku przygarnęły za zwykłe dziękuje. Udostępniły łazienkę, prysznic, poczęstowały kawą. Kochane dziewczyny!!! Wróciłem tam jeszcze raz po kilku tygodniach, bo miejsce, obsługa i atmosfera jest Rewelacyjna. POLECAM!!!
• Emelinda (10/5): Excellent - Kangaroo Hostel is a nice place, accessible to all the places you want to. The room is nice and clean. The staff is very warm and welcomes you with a smile. They are friendly, approachable and accommodating. Additional to that, you will be entertained with the kid who loves to laugh and make friends with you. I recommend to everyone to book into this place and you will not regret it.
• Verified traveler (8/5): Great Hostel for Travellers and Backpackers - The Kangeroo Hostel staffs was very helpful, patient, friendly and pleasant. Both did helped us with our taxi and train bookings, gave us a map to explore the city of Hanoi, explain and clarify tours and attraction in Hanoi. It was a great experience. It would be better if they provide a kettle/boil hot water for us to prepare our meals and drinks upon request.
• JIN (4/5): 가족, 비즈니스 여행객에게는 비추천 - 저렴한것을 제외하고는 전반적으로 편하지 않았던 숙소. 입실시 객실 청소는 안되어 있었으나,핫샤워나 에어컨은 잘 되었음. 특별히 친절하지도 불친절하지도 않았음. 저렴여행을 추구하는 배낭여행객에 적합하고, 가족여행이나 비즈니스 여행객에게는 절대 추천하고 싶지 않음. 실제보다 사진이 너무 잘 나왔음. 호안끼엠 호수까지는 도보 약 10분내외.
• megan (8/5): Very friendly staff! - Great location and price. Staff are super friendly and very helpful. Easy to book tours to Sapa and Halong bay, and at competitive prices
• シンチャオ (2/5): ホテルとは名ばかり - 家族経営は分かりますが、余りにも節度がなさすぎでした。 小さな子供が早朝から深夜まで大声で泣いた叫んだり、フロントの女性は昼寝で対応もおろそか 部屋の掃除はバスタオルのみの交換、シーツは4日目マクラカバーは3日目にようやく取り替えてくれました。 朝食もスタッフの気分次第でフルーツが付いたり無かったりでした。 二度と泊まることはありません。
• Verified traveler (8/5): Fantastisk balkon - Kangaroo er et hyggeligt hotel med sødt personale. Vi fik rummet øverst oppe med balkon med super udsigt! Der er ikke det bedste indeklima, der er lidt fugtigt og indelukket, men så kan man åbne døren til balkonen. Det er dejligt, der er morgenmad - meget enkelt, men fint.
• Verified traveler (8/5): Ostello in centro - Ottima posizione e prezzo camera. Consigliato anche per organizzare i tours
• HILA (4/5): בסיסי מינוס - המלון לא ממש נקי ומאוד ישן. יצאנו דרכם לטיול של שלושה ימים ולפני כן ביקשנו לשמור לנו חדר ליום החזרה ונאמר לנו שאין בעיה וכי ישמרו לנו. לצערנו, כשחזרנו בערב לאחר יום ארוך של נסיעות נאמר לנו כי אין חדר פנוי ונאלצנו להתחיל לחפש מקום אחר עם התיקים עלינו. מעבר לכך הבנות במקום מאוד נחמדות ועוזרות אבל כמובן שזה שלא שמרו לנו חדר השאיר טעם לפגם. המלון עצמו מאוד ישן, לא ממש נקי ואין מעלית אז מי שיש לו חדר בקומה גבוה צריך להיסחב כל פעם עם המזוודות.
• kin wah (4/5): no so good - don't perfer stay in 2nd floor, it's very noisy. you can hear people walking down the stairs . this hotel have a baby,it cry all days and very annoying
• Mark (4/5): Great tours, bad hotel - The plusses first, the hotel is located in the heart of the old quarter so everything is within walking distance. Also the tour we did through Halong Bay which was recommended by the hotel was awesome. Then the negatives, when we arrived our room was not ready as they had let someone stay late, they had our flightdetails and arranged our pick up at the airport, but we still had to wait another 2 hours before the room was ready. Our double room was a twin and they just pushed the beds together. It was a very cold weekend but the hotel provides no heating in the room and there is no warm common area to relax either. The heatpump/aircon machines in the pictures don't even work, half of them don't have remote controls. The rooms are very damp as the showers don't have any ventilation and because it is that cold after you shower the bathroom stays wet until they clean the room. The hairdryers seem to all be hidden in 1 room so if your unlucky dont count on them finding one.
• Verified traveler (6/5): For travelers finding inexpensive rooms - The room was clean and neat And the members of hostel are very kind. If you are a backpackers and you don't have much money to spend, I highly recommend here to stay.
• Takahide (8/5): コストパフォーマンスが良い - 写真ほどきれいではありませんが、この価格であれば十分に清潔です。 各フロアに一部屋程度なので、高層階の部屋があてがわれると荷物が多いと大変かもしれません。逆に下層階では全く景色が見れません。
• yoko (10/5): 優しくて親切なスタッフ - 一番上の404号室に泊まりました。年末でしたが、それほど騒音もなく、過ごしやすい環境でした。お得な値段でこれだけのクオリティーなら言うことなしです。本当に満足してます！お部屋より、とにかくスタッフのアナが本当によくしてくれて、おすすめのお店を教えてくれたり、色々手配してもらい、本当に感謝してます！ありがとうございました！
• 旅猫マイケル (4/5): このあたりの宿としては価格相応 - 立地条件もそこそこでありバックパッカーの泊まる宿としては充分満足できると思う。 朝食込の料金であったので経済的かとは思うが、内容は単に腹の足しになるという程度で決して期待してはならない。
• Thomas (8/5): Super Altstadthostel - Super Hostel im Altstadtgebiet, gute Beratung für Touren & Zugfahrten. Preis/Leistungsverhältnis hervorragend
• Suchithra (4/5): Moved to another hotel - I booked a stay with this hotel on the day I wanted to stay. I turned up and found that they had not checked the web bookings, and had given the last room to someone else. They were kind enough to put me into a sister hotel chain. This hotel room looked nothing like in the pictures. Given I was there for one night and just wanting a place to sleep, this wasn't a huge problem for me.
• Verified traveler (6/5): Good budget Hotel - They are lovely people, and honest. I felt I could trust them. I wasn't experienced with hotels, so for 8 USD a night it was good, but for me I had to upgrade
• tony (10/5): โรงแรมสะดวกใจกลางย่านธุรกิจ - โรงแรมสะอาด พนักงานสุภาพเป็นกันเอง มีความสุขเหมือนอยู่ในประเทศเราเอง โรงแรมอยู่ในย่านจับจ่ายใช่สอย อาหารการกิน แหล่งช๊อปปิ้ง
• Roland (8/5): Tolles günstigest hostel - Super preis leistngsverhältniss. Sehr freundliche dame am empfang. Die gebuchte tour nach halong bay war auch super! Und der preis stimmte.
• Aston (8/5): 5 days stay at Kangaroo Hostel - The staffs here make all the difference. So friendly! They helped me arrange for my adventure trips out of Hanoi upon my arrival and provided tips and directions to the various locations. It's insightful chatting with them every day. The egg & coffee breakfast is just right prior to stepping out for an whole day of exploring. One day the staff even got me to taste some of their own local breakfast favourite, which was steamed in some fragrant leaves and tasted wonderful! Didn't feel like a business; more family-ish and inviting. Plus the hostel is right in the midst of action, follow the road and direction of the traffic and you will reach Hoen Kiam lake in a few minutes. Serious bang for the bucks and than some if you're travelling on a budget. Oh and don't forget to High-Five the cute cute baby (Ha Phung?) at the lobby!
• jun (6/5): 価格を考えると魅力的なホテル - 僕らがチェックインしたときは、僕らの部屋以外が改装中で、やたらホコリっぽかったので、コンディションの評価は低めにしました。また、タオルやシャンプーなどは常備されていないので、自分で持っていく必要があります。しかし、その点以外では、他のホテルと見劣りする点はなく、風呂やトイレも清潔で、価格以上に快適だと思います。
• Verified traveler (6/5): Hôtel correct mais bruyant - Hôtel familial, propre - Literie confortable - Chambre spacieuse avec petit balcon donnant sur la rue - Wifi correct mais un peu lent - Personnel familial extrêmement serviable - Salle du petit déj. minuscule et étouffante (pas de clim). LE GROS POINT NOIR : vous ne pourrez pas dormir dans cet hôtel sans bouchons d'oreilles. En effet, les chambres donner toute sur la cage d'escaliers et les portes ne sont pas insonorisées, elles n'ont pas non plus de double vitrage, et les rues du Old Quarter sont très "vivantes" jusqu'à tard dans la nuit. En conclusion, vous pourrez trouver mieux dans le quartier, les guesthouse et autres petits hôtels se comptent par centaine dans le vieux Hanoï.
• kirkb (2/5): Very not happy stay - I broke a tooth because a stone was in the bread...cost me 500.000 dong to get pulled out..the internet did not work at any time...and 3 times they told me that they would change my room...but in the morning a new staff was there and they dident...overall I was not happy
• kirkb (2/5): - Internet in hotel so unstable...broke a tooth because there was a stone in the bread one morning...cost me 500.000 to get pulled out..if i had it fixed i would have to go 5 times to dentest at least costing 4.000.000... the hotel dident even seem sorry...If you need a BED for ONE night ok...otherwise I would stay away
• ny (8/5): Friendly and helpful receptionists - We really appreciated their kindness. Everytime we asked sth, they answered and gave us even more information. when we got back to the hotel, they always welcomed us with smile. it was such a great hospitality!!
• Ngaire (10/5): great hotel especially for the price! - we were more than happy and loved the free breakfast.
• ken (4/5): nearest downtown - don't worry about hostel or questhouse , it's simple live if ploblem is happen we can request to reception.
• jacky (4/5): ドンスアン市場が非常に近い宿 - 初日早々別のホテルへの変更という残念なことがあったが、 １泊￥1050という価格で毎日ベッドメイキングされ清潔でよかったと思います。 ただ、温水シャワーがでたのはいいがチョロチョロしか出ず身体洗うのに苦労した。 あと一つ気になったのが、帰りの空港までのタクシー代が＄払いだったのですが VNDしか持っていなくてそれで支払うとフロントの女性スタッフに舌打ちされました。 どうでもいいんですが、その女性は初日の対応から機嫌が悪く、 ホテル変更の時に立って待っていたら SIT DOWN!と命令口調で座るように言われたり、なぜいらいらしているのかわからなかった。
• Verified traveler (4/5): Good lokation but wery damped rooms. - The hotel lokation is really great and the staff very helpful and friendly. Our first room 402 was really damped at you could smell the mold. Next day we goot a new room one step down 401 it was better but still a bit damped.
• Kieran (8/5): Great base for exploring Hanoi - We stayed at Kangaroo Hostel for 5 nights, and had a really enjoyable stay. our room was large, the cable TV was excellent and we had a balcony opening out onto street. The breakfast was basic but good, and everything was within arms reach - the hotel is a 15 minute walk from the city centre (lake). What really made our trip was the staff - they were extremely friendly and helpful, and even greeted us by name each morning. Would happily stay again!
• Verified traveler (6/5): - 少しぼられた気もしますが2日程度の滞在なら可だとおもいます。 ヴィエンチェンまでのバスを当ホテルで予約したのですが、出発まで2時間待たされたものの、予定到着時間丁度に着きました。寝台バスでした！ 料金はホテルまでの迎えつきで622000ドンでした。
• Anton (4/5): Overall quite decent value for money - Located in the old city it is near everything of interest in Hanoi. The hotel is basically what you pay for. Quite good service, nice people in the reception whom are very helpful and a good location. The hotel itself is a bit warn and old, but clean. Nothing fancy, but very ok. The wifi doesn't work properly, which I was disappointed with.
• mcguy (6/5): Not brilliant but still good value for money - I stayed on the top floor which was quite a climb (100+ steps). The room wasn't that bad but the sheets felt a bit damp from the wet weather and the back door to the hot water tank jammed open which didn't help. Having said that the staff are fantastic, friendly and very helpful and overall it wasn't bad value for money at all and I think the problems above were specific only to my room.
• Verified traveler (4/5): sent us to another hotel - They overbooked sp sent us to another hotel which they claimed was nicer, but it smelled like smoke, the bathtub moved around like a teeter totter and the new hotel wanted us to back to the first hotel for breakfast. They also tried to make me pay twice by saying i only reserved thru hotels.com but didnt pay.
• annep (8/5): Simply lovely. - Kangaroo Hostel felt similar to a hotel because of the outstanding service the staff gives to its guests. Very warm and friendly and willing to help you in any way they can. The most comfortable bed I've slept in during my three month trip of southeast Asia and the room was clean and conveniently appointed. I will definitely stay here again when I visit Hanoi in the future!
• Verified traveler (4/5): Good. - Its ok for the price. The service very good. The hotel was tidy too. Its a good budget hotel. I recomend it but dont wait any luxury room. Hot shower but no heater. I went in a really cold night so i was cold. But usually is not that cold.

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