Hotel Heliconia - Monteverde

Name: Hotel Heliconia - Monteverde
Address: Monteverde Cerro Plano, Monteverde Costa Rica, cr

Location: Monteverde Cerro Plano, Monteverde Costa Rica, cr

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Luxurious Amenities

Hotel Heliconia in Monteverde Costa Rica offers a luxurious escape with a hot tub, spa center, and massage services. The extensive garden provides a serene atmosphere for relaxation.

Culinary Delights

Indulge in a culinary journey at the two on-site restaurants serving Italian, Mediterranean, and local dishes. Unwind at the bar with a selection of international drinks.

Exciting Activities

Explore the wonders of Monteverde with the help of the tour desk, offering canopy tours, bird watching, and horse riding. Don't miss out on visits to the Monteverde Cheese Factory and coffee plantations.

Experience the beauty of Monteverde at Hotel Heliconia. Book your stay now for an unforgettable getaway.

Important Information

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Policies

Check-in: 03:00 PM - 09:00 PM

Check-out: 12:00 PM

Amenities & Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Parking
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Safety deposit box
Fax/photocopying
Tour desk
Facilities for disabled guests
Ironing service
Massage services
Currency exchange
Non-smoking throughout
Shared lounge/TV area
Board games/puzzles
Shuttle service (additional charge)
Concierge service
Wheelchair accessible
Public transport tickets
Lower bathroom sink
Emergency cord in bathroom
Outdoor furniture
Coffee Shop on site
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Invoice provided
Guest room sealed after cleaning
Physical distancing in dining areas
Key access
Food delivered to guest room
Process in place to check health of guests
Access to health care professionals
Screens / Barriers between staff and guests for safety
Happy hour
Free wired internet
Self parking (surcharge)
Airport transportation - pickup (surcharge)
Airport transportation - drop-off (surcharge)
Offsite parking discounted rates available
Internet access
Housekeeping on request
Wine release events
Reception hall
Japanese garden
Secured parking
Horse riding nearby
Electric bicycle charging station
Bulk dispenser for toiletries
Accessible shuttle
No accessible shuttle
Accessible train station shuttle
No accessible train station shuttle

Rooms Available

Gulf view King

1 Queen Bed
Overlooking the bay

Internet - Free WiFi
Entertainment - 29-inch LCD TV with cable channels
Food & Drink - Espresso maker and room service
Sleep - Premium bedding
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Laptop workspace and safe
Comfort - Fresh bed sheets (on request), fresh towels (on request), and daily housekeeping
Accessibility - Shower grab bar height (inches): 39
Eco-friendly - Eco-friendly cleaning supplies and recycling bin
Need to Know - Housekeeping on request, bed sheets not available, toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Hair dryer
- Desk
- Private bathroom
- Interconnected room(s) available
- Toilet paper
- Shampoo
- Daily housekeeping
- Espresso maker
- Premium bedding
- Room service
- Free WiFi
- No rollaway/extra beds
- No cribs (infant beds)
- Soap
- Laptop-friendly workspace
- Eco-friendly cleaning products
- Shower grab bar
- Bathroom emergency pull cord
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Bed sheets not available
Family King

1 Queen Bed
Overlooking the garden

Internet - Free WiFi
Entertainment - 29-inch LCD TV with cable channels
Food & Drink - Espresso maker and room service
Sleep - Premium bedding
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Safe and desk
Comfort - Fresh bed sheets (on request), fresh towels (on request), and daily housekeeping
Accessibility - Shower grab bar height (inches): 39
Eco-friendly - Eco-friendly cleaning supplies and recycling bin
Need to Know - Housekeeping on request, bed sheets not available, toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Hair dryer
- Desk
- Private bathroom
- Interconnected room(s) available
- Toilet paper
- Shampoo
- Daily housekeeping
- Espresso maker
- Premium bedding
- Room service
- Free WiFi
- No rollaway/extra beds
- No cribs (infant beds)
- Soap
- Eco-friendly cleaning products
- Shower grab bar
- Bathroom emergency pull cord
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Bed sheets not available
Gulf View Queen

2 Queen Beds
646-sq-foot room with bay views

Internet - Free WiFi
Entertainment - 29-inch LCD TV with cable channels
Food & Drink - Espresso maker and room service
Sleep - Premium bedding
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Laptop workspace and safe; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and daily housekeeping
Accessibility - Wheelchair-width doorways, low-height counter and sink, low-height door lock, bathroom emergency pull cord, toilet grab bar height (inches): 39, wheelchair accessible, low-height electrical outlets in bathroom, grab bar near toilet, lowered counter and sink height (inches): 39, shower grab bar height (inches): 39, hand-held showerhead, wheelchair-accessible doorway width (inches): 40, and low-height view port in door
Eco-friendly - Eco-friendly cleaning supplies and recycling bin
Need to Know - Housekeeping on request, no rollaway/extra beds available, bed sheets not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- Hair dryer
- Desk
- Private bathroom
- Interconnected room(s) available
- Toilet paper
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Espresso maker
- Premium bedding
- Room service
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Soap
- Laptop-friendly workspace
- Eco-friendly cleaning products
- Hand-held showerhead
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Low-height counters/sink
- Shower grab bar
- Bathroom emergency pull cord
- Wheelchair-width doorways
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Bed sheets not available
Family Rooms

2 Double Beds
646-sq-foot room with garden views

Internet - Free WiFi
Entertainment - 29-inch LCD TV with cable channels
Food & Drink - Espresso maker and room service
Sleep - Premium bedding
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Free local calls, safe, and desk; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and daily housekeeping
Accessibility - Shower grab bar height (inches): 39
Eco-friendly - Eco-friendly cleaning supplies and recycling bin
Need to Know - Housekeeping on request, no rollaway/extra beds available, bed sheets not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability

Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- Telephone
- Hair dryer
- Desk
- Private bathroom
- Interconnected room(s) available
- Toilet paper
- Shampoo
- Daily housekeeping
- Free Local calls
- Espresso maker
- Premium bedding
- Room service
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Soap
- Eco-friendly cleaning products
- Shower grab bar
- Bathroom emergency pull cord
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Bed sheets not available
King Suite

This suite is consisted of of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. Featuring a balcony with sea views, this suite also offers a coffee machine and a flat-screen TV with cable channels. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Hardwood or parquet floors
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Pajamas
- Socket near the bed
- Key access
- Air purifiers
- Hand sanitiser
- Hearing accessible
Garden Family Room

This suite features a garden view, cable TV, and private bathroom with a shower. A safety deposit box, coffee-making facilities, and a telephone are also included.

Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Radio
- Refrigerator
- Toilet
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Pajamas
- Socket near the bed
- Key access
- Hand sanitiser
- Hearing accessible
Heliconias Superior

The spacious double room offers a tea and coffee maker, a wardrobe, a balcony with garden views as well as a private bathroom boasting a shower. The unit has 2 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Radio
- Refrigerator
- Toilet
- Private bathroom
- Hardwood or parquet floors
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Pajamas
- Socket near the bed
- Key access
- Hand sanitiser
- Hearing accessible
Gulf View Suite

This suite includes 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. Boasting a balcony with sea views, this suite also offers a coffee machine and a flat-screen TV with cable channels. The unit has 2 beds.

Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Hardwood or parquet floors
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Shower chair
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Pajamas
- Socket near the bed
- Key access
- Air purifiers
- Hand sanitiser
- Hearing accessible
Family Suite

The spacious family room features a coffee machine, a seating area, a balcony with garden views as well as a private bathroom boasting a shower. The unit has 3 beds.

Max Occupancy: 6 (6 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Radio
- Refrigerator
- Seating Area
- Toilet
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Pajamas
- Socket near the bed
- Key access
- Hand sanitiser
- Hearing accessible
Family Room

Providing free toiletries, this family room includes a private bathroom with a bath, a shower and a hairdryer. The spacious family room provides a coffee machine, a wardrobe, a safe deposit box, a flat-screen TV with cable channels, as well as garden views. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Radio
- Refrigerator
- Toilet
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Pajamas
- Socket near the bed
- Key access
- Hand sanitiser
- Hearing accessible

Guest Reviews

Kat (10/5): -
Reindina (10/5): -
Erica (10/5): - Staff was exceptional kind and professional. The view from the hotel was beautiful. Location to restaurants and local market was key.
Cristina (8/5): -
Dondi (9/5): - El personal fue atento y ameno, las vistas desde el hotel eran espectaculares. El desayuno no sabía rico y la variedad de opciones era limitada.
Carina (5/5): Deixou a desejar - Os quartos são muito bons Café da manhã e restaurante muito ruins. É necessário carregar as malas até o quarto pela escadaria
DELPHINE (7/5): Très bien (sauf la restauration) mais trop cher - Très bel emplacement Belles chambres, très confortables Personnel très agréable Au vu du standing de l’hôtel, la restauration est décevante : salle du restaurant moche, pas de bar / lieu de vie, dîner de Noël très cher au vue de la prestation. Le rapport qualité / prix général n’est pas bon.
LG (8/5): -
wendy (2/5): - No volvería! No lo recomiendo, por las sgts razones: Las instalaciones son súper antiguas. Cero sentido de hospitalidad. El desayuno es súper limitado y poco agradable. La cama estaba como “hundida” No hay aire acondicionado y tampoco se pueden abrir las ventanas por los insectos. Los alrededores de algunas habitaciones son oscuras y solitarias. El precio, no lo vale! Hay otros hoteles en la zona que por la mitad del precio, hay un desayuno espectacular, atención al cliente excepcional, instalaciones modernas, huelen rico, se siente ese sentido de hospitalidad que le hace falta a este hotel Heliconias.
Gustavo (5/5): -
Alfaro (10/5): Exceptional -
Efraim (9/5): Superb -
jean claude (4/5): Mauvais - La baignoire de fonctionnait pas, le petit dejeuner n est pas bon. Pas de riders dans la chambre L hotel est bruyant et vieillot Le prix est bien trop élevé pour le service
Mark (4/5): Very expensive for what you get. - Great views. Spacious room. Food was better everywhere else in town. Safe didn't work. TV didn't work. Room was expensive.
Craig (1/5): Stay far away from this place - Hotel screwed us over so bad Had a night book for Saturday and then Tuesday when we arrived Saturday they said we had two room that night and nothing for Tuesday they could not figure out the problem despite being show two completely different reservations they stole my money for a booking I had that they did not honor
Jianbing (8/5): 85/100 - Fabulous view from the room.nice service and friendly staff. The water of shower wasn’t warm enough.
Appleman (1/5): NEVER EVER STAY HERE! - Getting out of this place! NEVER EVER STAY HERE! We had two separate reservations to stay here one on 12.07.24 and the other 12.10.24 for one night each. When we arrived at the hotel to check in on 12.07 they advised us we had two rooms for 12.07 and none for 12.10. After showing them the 2 different reservations they took some screen shots of them and said they would advise that evening of what the problem with the 3rd party booking site we used was. After inquiring later that evening after dinner, the next day at breakfast and then for a 3rd that afternoon of 12.08 at check out, they said they did not have anything new to tell us. Now mind you the flash flood are going on during this and its a 4 hour ride back to the hotel from the beach we are staying in the next nights, so we wouldn't make the trip back on 12.10 without a confirmed reservation. The hotel refuses to acknowledge their error and has refused to refund us. STAY AWAY!
Niv (8/5): Very good -
Jose (9/5): Superb - Very attentive staff specially Luis that was very patient and helped us with the activities and Ryan at restaurant was super friendly. Well maintained and clean. Nice rooms and view
Ariel (10/5): - It’s a pretty good place to stay
Kassy (10/5): - Vue magnifique
Paige (8/5): Heliconia - Very nice, clean and all the staff were friendly and helpful, especially Louiz. He was wonderful. Grounds were beautiful with a lot of birds and flowers. Restaurant food wasn’t great but the staff was very good.
Lu (9/5): Superb - Nice quiet location with a good view. Good size room with an enclosed patio (could be better if there are screen windows to allow air circulation). Friendly and accommodating staff. It was interesting that we were the only guests at the property for the first night. Windows in the room need screen for air circulation and keep bugs out.
Federico (9/5): Superb -
Sarah (8/5): Very good -
Nadia (8/5): - Beautiful views and grounds. Great location and very spacious. Our kids loved the loft space in the rooms and beds were comfortable. Staff was very friendly and helpful. On site restaurant was very good and breakfast included made an easy start to our days.
Doris (7/5): Good view and comfortable to stay - Like it so much
Olivier (10/5): Exceptional -
Ferner (3/5): Typical tour group hotel not good for individual travellers - Rooms are big and the view is nice. Reception was fruendly and helpful. It is extremely noisy. The walls are so thin that you can hear people talking in rooms that are far away. It is a typical tour group hotel. People start to check out from 6. Rolling suitcases, loud talking, buses reversing with their warning sound. Then the cleaning staff is coming in, shouting on their walkie-talkies and to each other, very unprofessional. Breakfast is horrible. Undrinkable filter coffee with powder milk. The sausages must have been there for hours, cold beans rice, powder scrambled eggs and cold veggies with minced meet. Cheap thin stale toast bread, one choice of sweets but a reasonable choice of fruits. We had breakfast outside the next day.
Allyson (6/5): - It was run down compared to other places we stayed. There was no heat/air conditioning and no way to open windows. It was just average.
Baljit (4/5): Not a pleasant stay at all - It was called breakfast just for the sake of it! We had to stop by another place to have proper breakfast and our one of the main reasons to pick this hotel was because of breakfast included Cleanliness, breakfast was horrible and hardly any staff to help around
Kris (10/5): - Excellent location, close to downtown, friendly staff and clean room.
Aaron (8/5): Lovely base for a stay in - As described on the website. Well-located: short car journeys to the tourist sites surrounding Monteverde. Comfortable bed, lovely view over Monteverde from the restaurant. Saw an agouti, a coati and lots of birds in the grounds. Being a bit picky now, but the restaurant could be improved. The menu felt a bit pricey for what was on offer. Breakfast buffet was a bit basic. And it would be nice if the background music varied a bit - only so many saxophone covers of Rocket Man you can sit through before it becomes a bit grating. Wouldn’t be an issue if you plan to eat most of your meals down in Monteverde.
Louise (7/5): Lovely hotel with lovely staff - Lovely big spacious rooms Bathrooms could do with updating Gods location close to town Bathrooms need an update
Clare (7/5): Good - The views from our room were amazing and the children loved the duplex aspect to the room. We stayed over new year and opted for the restaurants set menu. It wasn't cheap but we thought it was new years so would expect an increase in price. Sadly they didn't really cater for children and whilst the waiting staff tried everything they could to accommodate the children the chef was not impressed. This was the theme for the night as my husband then found foil within his meal and having mentioned it to the waiting staff we were made to feel uncomfortable for the remainder of the evening with the chef glaring at us.
Harold (8/5): Very good -
Cara (10/5): Exceptional - The staff was amazing and so helpful!
Neelu (9/5): Superb - the staff there were so kind, the tour activities were great, the lodge itself and the views were beautiful, the breakfast was great, the spa was wonderful, and the location was perfect. cold
Federico (8/5): Very good -
Gourang (8/5): Hotel with an excellent location and views. However ensure your rooms have views and privacy. - Excellent location and setting The room given to us had no views (faced the parking lot) and offered very little privacy unfortunately.
Catherine (6/5): Pleasant -
שרון (10/5): Highly recommend - Beautiful and a spacious room. Very comfortable beds. The view is amazing. Basic breakfast
Rahul (10/5): Lovely place for a vacation - Good location, great views, good breakfast, and helpful staff. Every morning so many birds in the trees outside would wake us up with their chirping. So many beautiful birds: parrots, tucans, etc. Make sure to bring binoculars to see them. This was a bonus. There was no A/C (or heater) in our room. It didn't bother us a whole lot but it would be nice to have this.
Dragana (8/5): Nice mountain stay - Very nice wooden mountain hotel Breakfast was very bad. No options at all and taste was not good at all. Sorry you need to improve.
Joanna (8/5): Very good - Comfortable, clean, spacious rooms. Large garden full of wildlife with a short trail around the property. Amazing views. Wonderful stay. Great, friendly staff.
Angela (10/5): - Staff was super friendly and the view was amazing! Short drive to Sante Elena where there are shops and restaurants.
Jose (10/5): - Excelente servicio al cliente ! La habitación muy espaciosa !
Bruce (10/5): - Good hotel.
Julio (10/5): Exceptional - Excelente
Avinoam (9/5): Superb -
Julian (10/5): - Gorgeous view of Monte Verde area
JOAQUIN (10/5): - Limpio, habitación amplia para una familia de 4. Tranquilo. Linda vista. Bien ubicado. Buena atención. Gracias
Philippe (10/5): - Muy buen estado.
Jo (8/5): Great location if you have a hire car, friendly staff, spacious and comfortable room. - This property is is very spacious with a beautiful wooden decor. We were travelling as two friends and found it a very comfortable for plenty of space in the room. the sunset from the balcony was stunning. Its comes with a fridge and small freezer which is handy. There were a lot of bugs and flying insects that got in through the bathroom window that we were not able to fully close. But considering the location of this property it’s not surprising to have some bugs and it wasn’t horrendous. We didn’t mention this to the staff but I’m sure if we did they would have assisted straight away.
Josue (10/5): Exceptional -
Carolyn (9/5): Nice. Too steep and far to walk to Saint Elena. - Friendly, good breakfast and dinner, view from room. Quiet -end of dry season. Our room was very spacious. Ceiling fan only but nights had cool breeze. All good.
Chi (8/5): Very good -
Aline (8/5): Very good -
Mariano (2/5): - Be careful, they tried to ask for more money from us AT CHECKOUT. Terrible service and a really bad experience.
Dhaara (8/5): Very good -
Aida (9/5): Amazing view, space, comfort & access at reasonable price. - the location was amazing. we had a Family a room with two full king-size beds, and a loft with a full bed and best of all the room had a fuse from three sides and you could see the mountains. We actually even could see sunset and sunrise from our room! it sure beats the Cloud Forest lodgeLodge, which was more pretentious and expensive with none of this available to us from our room. Staff were accommodating and so friendly. phone on room did not work.
Thomas (8/5): Very good -
Charles (8/5): Pleasant stay in the hills of Monteverde - Lovely hillside setting with great views especially at sunset. Room good value; basic but large, clean and with comfortable (and massive) bed and nice hot shower. Also massive bath. No AC in rooms but could even do with heating as nights get a bit chilly in Monteverde. Staff were all pleasant and breakfast was good- best gallo pinto we’ve had in Costa Rica! Getting charged $5 for an imperial beer during happy hour was something of a surprise…
Patricia (4/5): Basic cold rooms…needs a refurbishment - Staff lovely Rooms really cold had to ask for a blanket …bathroom really cold and wind coming through broken windowpane
Geoffrey (10/5): - wonderfully situated. Very nice wooden work. Very good beds.
Lubomir (8/5): Very good -
Greivin (8/5): Very good -
Jitu (9/5): Superb - Beds supercomfy. Cleanning very precize. Thats all I expect. Breakfast pretty basic. Repeating every day. Coffee terrible despite the professional Coffee machine on the bar, which they never switch on.
Jonathan (6/5): Pleasant -
Mohamed (10/5): Amazing rustic hotel - Boutique hotel with rustic vibes. Rooms are spacious and clean. Location is up the hill with very good views. Staff are very friendly and helpful. Overall, a great experience.
Peter (5/5): Passable -
Xinia (9/5): Superb -
Dalon (1/5): horrific waste of money - nothing Terrible experience, the bath plus didn’t work, no hot water, was told that it would take 40 minutes to fill the bath, the coffee machine didn’t work. There were rats or some other animal building a nest in the ceiling from 2:30 am till sunrise. We booked for 2 nights and left after 1 night. No management reached out to us everything left to the receptionist. The breakfast was below average. Horrible, terrible experience.
Oscar (10/5): Exceptional -
Kenneth (9/5): Superb -
Emily (8/5): spacious room, comfortable, good location, fantastic food - large room with balcony area outside and large windows overlooking views. location was great in middle of various attractions. the room is a little dark due to all the wood, but we actually liked the fact it looked different. the room was clean and had everything we needed. the beds only had a sheet and blanket, combined with vented windows to allow natural ventilation, so we initially thought we’d be cold at night but it was actually very cosy. breakfast was fantastic, filling and delicious (buffet style with Costa Rican gallo pinto, meat/veg mixes, pancakes and plantain, meats and cheese, toast, fruits, juices or hot drinks). the access road to the hotel is a little intimidating at first (as was much of the 606 road to Monteverde) as it is steep and bendy, but it is all paved and driveable. the reception is up the road towards top of the site, but our room was in the lower building which had a lower access point that was explained on check in. evening meals were absolutely outstanding - delicious carrot and fig soup, spinach ravioli, and roasted chicken. staff were helpful and friendly - some misunderstanding due to language, but all cleared up promptly. very good value for money. the room was slightly overlooked due to large windows on front and back and the back window had the main footpath to restaurant behind.
Katie (9/5): Superb -
Yaniv (9/5): Pretty good choice for Monteverde - The staff was super helpful and nice, both in the front desk, and the breakfast team. They helped with reservations, recommendations and asks. The room was very big and had great views some aspects in the room were a bit old fashioned. Getting from town to the hotel by foot was quite a climb (good workout, not for everyone)
Layla (10/5): Exceptional -
Ana (9/5): Superb -
Yan (6/5): - L’insonorisation était déficient. On entend les voisins, le vent.
isidoro (10/5): - very well cared. beautiful place. nice rooms.
Russell (7/5): Good -
Keary (10/5): One night in Monteverde - We arrived late and were received with the same enthusiasm as the first customer of the day. Our rooms were clean and comfortable and the property was immaculate. Our breakfast was absolutely amazing! We loved the charm of the hotel and the staff was very accommodating. Close to everything as well.
Philippe (10/5): - Muy ordenada. Muy buenas vistas
Diana (10/5): - Great overall experience. Beautiful and peaceful location.
Gustavo (10/5): - Service
Keith (6/5): It was a different experience - When we checked on, the person working the desk spoke to me as if he had an attitude. I did not feel welcomed. The needs were not comfortable and the pillows were flat. At night, it got really cold because there is no heat in the rooms. We tried to reserve the jacuzzi, but was later told that the heater was broken. I was going to plan a proposal while in the jacuzzi, but that fell through. thought about checking out a day earlier.
Verified traveler (2/5): - Vi bokade detta ***hotell Redan vid incheckning började problemen, ingen nyckel på plats, efter en stund fick vi en reservnyckel. Väl uppe på rummet blev vi stående med väskorna i handen. Var detta ett rum på ett ***hotel Suite Gulf Wiev? Åter i receptionen och sa att vi inte var nöjda med rummet, blev vi erbjudna ett nytt rum till nästa dag. Bara tanken att sova en natt på rummet så bestämde vi oss för att leta annat boende. Hittade ett nytt ***hotel till ett betydligt lägre pris och betydligt högre standard . Dom erbjöd utan vi fråga att hämta oss och vårat bagage. Åter i receptionen informerade jag personalen att vi checkar ut. Utan att fråga varför eller erbjuda oss någon kompensation checkade vi ut. Detta hotel var av standarden ett *-**hotell möjligen i nivå av ett motell vi motorvägen Rekommenderar absolut ingen att boka detta hotell som utger sig och tar befallt för ett *** hotell.
Victor (6/5): - En general bien, pero la habitacion tenia un olor no muy agradable, el jacuzzi no funcionaba. No tenian mi reserva lista. Ademas la foto de la habitacion que reservé no coincide con la que me dieron.
Verified traveler (6/5): - There was no telephone inmy room, and light did not work well.
Verified traveler (8/5): - Beautiful views, nice large room. Had to drive to breakfast as we were far away from the restaurant.
Verified traveler (8/5): - The rooms were clean, the staff friendly, breakfast buffet was good...BUT oh my god the parking near impossible to find if you come in at night. Stayed in 500’s section and took forever to find parking for the area (had to drive to sign that said Art something and then another sign that had name of different hotel and holy cow if you went wrong way and had to reverse to turn around on very narrow gravel road) ... if you don’t have a car or drive in during the day it’s alright.
Verified traveler (4/5): - Horrible mattress. Room was clean. Staff was nice.
Verified traveler (6/5): room was cold! but porch was nice! - we had a glassed in porch which was wonderful - however the weather was VERY cool and windy and there was no heat in the room. There were small ants in the room and on the porch that swarmed any food or sweet thing left out. The room was on the third floor with no elevator - this would be a concern for anyone not able to climb steps easily. Also the uphill/steps from the reception area to the room would be difficult for those who were not in really good shape....
Verified traveler (8/5): Good lodge-style hotel near Monteverde - Convenient lodge-style hotel close to Monteverde. Staff was very helpful with arranging tours.
Verified traveler (8/5): - Shower stream was weak and shower head in poor condition. Very little hot water. Had to rush not to run out of hot water
Hugo (6/5): Nice place but simple. - Confortable room. Nice bed. Great view from the top of the mountain. Breakfast is too simple with little options. Fruit was not fresh. Nice location in Monteverde. Difficult to climb the hill for people with dissabilities.
Verified traveler (6/5): Old property,slow staff, elevated access to rooms - Very old fashioned room. Staff is slow but friendly. Location is great..in the middle of city..so close to tours and all activities.
Mason (8/5): Spacious rooms with a view! - Hotel Heliconia is conveniently located in Monteverde not far from the Cheese Factory or Santa Elena. The most surprising thing by far was the size of the rooms and the space! Our room had a glassed-in sitting area with table and chairs and a separate bedroom. The bedroom included two king-sized beds and a loft with a queen-sized (?) bed. You could easily sleep six people there with room for the kids to run around like crazy people. ;) The shower was very large and the finish of the room generally was typical Costa Rican, lots of tile and wood. Parking was easy, but the hotel was a little difficult to see at night (no lights pointing at the sign). Nice place with tons of space!