Viscount on the Beach
Location: 1 First Avenue, Gold Coast, au
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Luxurious Self-Catering Apartments with Ocean Views
Experience luxury at Viscount on the Beach with private balconies and stunning ocean views. Enjoy the convenience of self-catering apartments and relax in style.
Swimming Pool, Hot Tub, and BBQ Facilities
Indulge in our on-site amenities including a swimming pool, rooftop hot tub, and barbecue facilities. Perfect for a relaxing day under the sun or a cozy evening with loved ones.
Convenient Facilities and Nearby Attractions
Each apartment is equipped with laundry facilities, a fully equipped kitchen, and entertainment options. Explore nearby attractions like Cavill Avenue shops and Dreamworld Theme Park.
Book your stay at Viscount on the Beach for a memorable beachfront experience.
Important Information
• Please note that this property does not have any policies, procedures or resources in place to accommodate the unique needs of school graduates during the annual "Schoolies Week" period. It does not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of school graduate guests during this period.
• Please note that there is a 2% charge when you pay with a credit card.
• The name on the credit card used for the booking should correspond to the guest staying at the property.
• Please note there are nearby works - not within our property however we would like to make you aware - during the daytime hours of of 6.30am – 6.30pm Mon – Sat. We appreciate your understanding during this time and apologize for any inconvenience.
Viscount on the Beach will be upgrading the landscaping and perimeter retaining walls, with works commencing Friday, 22 August 2025 and is to be completed by Tuesday, 28 of November 2025. During this time, all facilities will remain open, with the following temporary changes:
Pool access will be via the North Lawn (basement access closed)
Beach access will be available from the front exit (not through the pool area)
Temporary Fencing will be around the perimeter – please note that views from all apartments are not obstructed.
We appreciate your understanding and apologize for any inconvenience caused during this time. We look forward to presenting our new look.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Policies
Check-in: 02:00 PM - 11:00 PM
Check-out: 10:00 AM
Amenities & Facilities
- Offsite parking discounted rates available
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Terrace
- Family rooms
- BBQ facilities
- Lift / Elevator
- Fax/photocopying
- Tour desk
- Hot tub/Jacuzzi
- Car hire
- Sauna
- Non-smoking throughout
- Private check-in/check-out
- Board games/puzzles
- Concierge service
- Grocery deliveries
- Heated pool
- Outdoor furniture
- Shallow end
- Fence around pool
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Property cleaned by professional cleaning companies
- Key access
- Food delivered to guest room
- CCTV outside property
- Process in place to check health of guests
- Access to health care professionals
- Delivered food - securely covered
- Key card access
- Television in common areas
- Free wired internet
- Golfing on site
- Scuba diving on site
- Self parking (surcharge)
- Water park access (surcharge)
- Pool sun loungers
- Offsite parking discounted rates available
- Internet access
- Private picnics
- Exercise/lap pool
- Japanese garden
- Secured parking
- Swimming nearby
- Beach club nearby (surcharge)
- Beach toys
Rooms Available
-
Apartment with Sea View
This apartment features a pool with a view. This spacious apartment features 1 living room, 3 separate bedrooms and 2 bathrooms with a bath and free toiletries. In the well-equipped kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment features a flat-screen TV with streaming services, a washing machine, a tea and coffee maker, a seating area as well as sea views. The unit has 4 beds.
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Dressing room
- Satellite channels
- Kitchen
- Additional toilet
- Sofa
- Tile/marble floor
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Linen
- Dining table
- Outdoor furniture
- Upper floors accessible by elevator
- Private apartment in building
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Heated pool
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
-
Premier 2 Bedroom Ocean View Courtyard
This apartment features a pool with a view. This spacious apartment consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a bath and free toiletries. Guests will find a stovetop, a refrigerator, a dishwasher and kitchenware in the well-equipped kitchen. The apartment also provides guests with a barbecue. The air-conditioned apartment provides a flat-screen TV with streaming services, a washing machine, a tea and coffee maker, a seating area as well as sea views. The unit offers 3 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Dressing room
- Satellite channels
- Kitchen
- Additional toilet
- Sofa
- Tile/marble floor
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Barbecue
- Coffee machine
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Entire unit located on ground floor
- Upper floors accessible by elevator
- Private apartment in building
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Heated pool
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Single-room air conditioning for guest accommodation
-
Three-Bedroom Deluxe Apartment
This spacious apartment comes with 1 living room, 3 separate bedrooms and 2 bathrooms with a shower and free toiletries. The well-fitted kitchen has a stovetop, a refrigerator, a dishwasher and kitchenware. Boasting a balcony with sea views, this apartment also features a washing machine and a flat-screen TV with streaming services. The unit has 4 beds.
Max Occupancy: 6 (6 Adults)
- Shower
- TV
- Telephone
- Hair dryer
- Refrigerator
- Seating Area
- Fan
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Satellite channels
- Kitchen
- Additional toilet
- Sofa
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Linen
- Dining table
- Outdoor furniture
- Upper floors accessible by elevator
- Private apartment in building
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Trash cans
- Wine glasses
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
-
Superior 2 Bedroom Ocean View Courtyard
This apartment's special feature is the pool with a view. This spacious apartment consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a bath and free toiletries. Guests will find a stovetop, a refrigerator, a dishwasher and kitchenware in the kitchen. The apartment also provides guests with a barbecue. The air-conditioned apartment provides a flat-screen TV with streaming services, a washing machine, a tea and coffee maker, a seating area as well as sea views. The unit offers 3 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Dressing room
- Satellite channels
- Kitchen
- Additional toilet
- Sofa
- Tile/marble floor
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Barbecue
- Coffee machine
- Linen
- Dining table
- Outdoor furniture
- Outdoor dining area
- Entire unit located on ground floor
- Upper floors accessible by elevator
- Private apartment in building
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Heated pool
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
- Single-room air conditioning for guest accommodation
-
Superior 3 Bedroom Ocean View
This apartment features a balcony with ocean views, a dining area and a fully equipped kitchen.
You can request your preferred bedding configuration in the Special Requests Box at the time of booking. Please note that the bedding configuration is not guaranteed and will be confirmed upon arrival, subject to availability.
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Dressing room
- Satellite channels
- Kitchen
- Additional toilet
- Sofa
- Tile/marble floor
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Additional bathroom
- Linen
- Dining table
- Outdoor furniture
- Upper floors accessible by elevator
- Private apartment in building
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Heated pool
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
-
2 Bedroom Ocean View
This apartment has a balcony and a TV with cable channels. You can enjoy sensational ocean views from every room. It has not been renovated.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Microwave
- Dishwasher
- Washing machine
- Private bathroom
- Heating
- Dressing room
- Satellite channels
- Kitchen
- Additional toilet
- Sofa
- Tile/marble floor
- Dining area
- Electric kettle
- Tumble dryer
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Additional bathroom
- Linen
- Dining table
- Outdoor furniture
- Upper floors accessible by elevator
- Private apartment in building
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Heated pool
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key access
Guest Reviews
- Elliott (8/5): Well appointed, nicely decorated, clean apartment with a view of the beach. - Excellent location, nicely appointed apartment. Beds were short - maybe display home size. We’re not a tall family, but struggled to stretch out.
- Yingxue (10/5): -
- Katie (10/5): -
- Terry (9/5): Very pleasant management and uncomplicated relaxing destination. - Clean and spacious.
Located in a relaxing part of the Gold Coast but close to everything you need Nothing.
- Omio (9/5): -
- Joanne (9/5): absolutely fabulous - The pool was wonderful and the access to the beach and everything around the area was perfect. The hot tub came in handy after so much walking and we had started to climatize. Not really. The roof top is great as views were stunning and got the later sun. So central. People we met were all friendly as. The clubs were awesome. G rail and buses to get about amazing and east to use and so cheap. All 3 of you that we interacted with on the desk you helped immensely with directions loading the app onto my phone for the jolly flights and checking in. Def would come back and stay again. Thank you so much. I struggled working out the stove hob but picked up a man in the lift who came and helped me. Then we had a prob with the dryer but figured it was the water bottle that needed emptied (we did do the fluff) It was only after we got these sorted and I had searched U tube as well lol that I found the manuals in the top cupboard - were up to high for me and the guys never looked. Perhaps these could be on the bench on arrival with a wee name tag on that top cupboard to put them into.
Loved the balcony's. Showers were good but blades to wipe down after use each time help keep clean. A corner shelf holder for shampoos etc would be ideal.
- Claire (8/5): Great location, customer service not amazing, amenities could be better. - Amazing location and value when you have several guests. There wasn’t enough toilet paper for 5 adults for our visit. We ended up having to take the roll of toilet paper out of the ensuite and using that in the main toilet. There wasn’t enough body wash/ shampoo conditioner for both bathrooms. There was sand all through the dryer when we checked in, had to vacuum it out before use.
- Janine (10/5): Fantastic, spacious, clean apartment right on the beach. Highly Recommended. - Clean, spacious apartment with fantastic ocean views, a pool, parking and friendly reception staff.
- Doran (2/5): - The location is great. The building is well kept and the pool and spa area are great. Just a shame we had a 2 star apartment in a 4 star building. The apartment was dirty. Furniture stained,rusting or held together with cable ties. Beds uncomfortable. It really needs a complete renovation. This information was passed on to the management and we had a very positive reply saying that they would get on to the owner and get things back up to standard.
- Ruba (1/5): The apartment was advertised as having air conditioning, but it did not work at all. When maintenance attended, we were -
- Sally (7/5): It was a great place to relax and would have been even better if there wasn’t construction going on right next door. - The outside area was great and the access to the beach Fair walk to restaurants, and the internet wasn’t working for the first couple of days, but they did get it fixed.
- David (7/5): Good. Not great. Luxe price but not luxury experience. - The location was excellent. Right on the beach and easy walk to shops and restaurants. The unit was rather cheap feeling in materials. The bathrooms were dark and had no natural light or air. The bedrooms had no curtains to block out light or heat. Only fans in bedrooms despite listing A/C. There was one wall ac unit in living room only, didn't help cool the bedrooms where you sleep.
- kathryn (9/5): Beyond our expectations. We could not have wanted more. - The staff was lovely, the location second to none,
Everything we could want or need was supplied and clean. There was construction going on which was a little inconvenient but not terrible.
- Alicia (10/5): Amazing getaway, couldn't pick a better spot for a family 🥹 - Amazing reception staff, location and apartment
Oh and the rooftop is incredible as well as the endless dolphins and whales swimming in the beach beside this apartment Gold coast construction, but it's gonna be worth it eventually isnt it
- Grant (6/5): -
- emma (10/5): Fantastic -
- Samara (10/5): Great for our family catch up! Was our 2nd time staying here & would stay again. - Perfect location. Great bbq area upstairs
- Akansha (6/5): Please focus on what's you should provide to your clients and how much. - Location was good. Facilities were very poor.
We stayed for 4 nights 6 people. There were only 1 toilet paper roll for 6 people for 4 nights.
Only 1 tablet of dishwasher
Tea, Coffee, sugar very less.
- Stuart (9/5): -
- Rachel (6/5): Great location, room for improvement. - The location is exactly as described, beach front with great view, easy access to beach. Layout of the three bedroom apartment was great, with a super comfy leather lounge suite and great air con in each room. The walk in robe was well appointed. On the afternoon before arrival I received an urgent email from staff that I had not completed my booking. I was told I needed to send staff a copy of my identification via email before check in instructions could be provided. After a long day of travel I advised my arrival time for checkin and confirmed I would provide id at reception during open hours. I was told this was ok. When I arrived with my three children at 4:30pm, the doors were locked, the sign stated reception was open until 5pm. I had to ask a teenage resident for assistance to contact reception which took 30 minutes before a response was received. It was 36°C, we had groceries in the car, and was a very stressful process. The lady was rude and eventually begrudgingly gave me a code to get the key from the lock box and said I must return in the morning with my id. I have never experienced this before in all my travels.
I returned to reception at 9:15am to provide id, however it was closed. When I returned a short time later she was rude and blammed me and booking.com for the process.
The apartment on the most part was good, however there were ants in the kitchen that were getting into our food and in the rubbish bin. Only two coffee pods, dishwasher tab, one rubbish bag and two spare thin toilet rolls (not great quality) were provided. For a 5night stay I was disappointed. These small low cost items make a huge impact on impression and convenience which is an easy fix for the host. One of the frying pans was buckled so badly and coating damaged it could not be used. The coffee machine had not been cleaned and still had used pods inside it. The ensuite bathroom was very dated and in need of a deep clean. There was visible black mould in the shower, extractor unit in wall was dirty, dusty and black and the odor of mould was strong. On one occassion there were two baby roaches climbing the shower head. The main bed had one single lightweight waffle blanket that was stained on at least five areas.
- samuel (9/5): Relaxing and very convenient stay - So close to the beach. Secure parking, close walking distance to Broadbeach. Only Downside was bedding being joint single beds
- Moeani (10/5): À refaire - J’ai aimé l’emplacement les
Pieds dans l’eau.
- Debs (9/5): - Location great, our unit had everything we needed pool spa very nice. Just 1 thing our rooms were not serviced.
- Sean (10/5): -
- Louise (10/5): Beautiful location, great communication from staff. - Location is wonderful right next to the beach, it is a little walk to food and shops but lovely neighbourhood. Staff are great and provided really good service and communication. The sauna and roof top spa are fantastic and the pool is great too. Highly recommend for families. There are no curtains on the windows. There is a sheer which doesn’t block the sun. they do provide an alternative which is stick your own if you want them, however permanent curtains would be great!
- Stephanie (8/5): -
- Withers (10/5): - Excellent location, facilities were great! And right on the sand. The apartment was massive with plenty of space for a family of 5. Doesn't get much better!
- Ralph (8/5): Would recommend this place to others - Access to other areas Power failure on last day
- Nicola (8/5): Family stay - Excellent location (beach proximity, short walk to Kurrawa surf club/centre of Broadbeach/supermarket etc), pool, rooftop spa and BBQs, view from the apartment, apartment size, nice bathrooms, great storage/walk in robe, excellent laundry facilities, provision of toiletries, trollies to move luggage. An issue with the WiFi was fixed as soon as we flagged it.
Overall our family of five had a wonderful time. No baking trays/oven gloves etc, cupboards weren't as clean as they could have been, extremely tight parking space/garage, beds weren't particularly comfortable and only a double in the main bedroom (but plenty of room for a queen). Ongoing works on the perimeter of the property (which according to our booking notes should have been completed on November 28th). Construction noise from next door (which we did know about but it really is very loud from first thing every morning, and often disrupts traffic into/out of apartment block). 18 hour power outage (only affecting the apartment block, not a grid issue) although this was compensated the next day. It would be great to have a couple of board games/similar in the apartment.
- Wendy (9/5): Great beachside location - Great location with a birds eye view of beach. We stayed on the fourth floor in apartment 13, closest to the construction work. Not a bother though, work only loud one morning. We were awake early and out all day so didnt really impact us. Pool smallish but nice and spa on the rooftop great. The rooftop BBQ area excellent and well kept with bbq tools. Super view from up there. A 10-15 min walk away from surf club where we went for dinner (Northcliff). A bit of a walk away from Broadbeach restuarants but easy Uber ride. Loved the beachside location and pleased with our choice. Beds and pillows very comfy. Nice new leather couch in lounge. Lots of kitchen equipment and coffee machine. Would stay again.
- Nora (8/5): Everything a family needs
Space, location, beach. - The smooth checking and checkout,
Very clear spacious the location in front of the beach everything 👌 The rooms didn't have didn't have blinds
- stephen (5/5): noisy! - comfort, staff, location lack of information and instructions, cleanliness, noise, inconvenience because of work we were not informed about.
- Trudi (10/5): Viscount on the Beach was a gorgeous place to stay. The apartment was perfect for our family of four, and the view of th - The views, the pool, the rooftop terrace and spa! Nothing, it was perfect
- Charlotte (10/5): - We had a lovely stay at Viscount on the Beach.
Our apartment was clean and the perfect size for 2 adults and 2 children.
The pool was heated which was a bonus when you have young kiddos. There was a rooftop area which had amazing ocean views and BBQ facilities.
The property was in the perfect location with a short walk to Surfers.
Reception staff were friendly and very accommodating.
We will definitely be back next year!! Nothing!
- YINGFEI (10/5): -
- Alain Gerard (10/5): -
- Melinda (10/5): Not too close, not too far ... just right! - Great location - bike / walking path takes you in both directions so we bought coffee from synergy different each morning. Not far to the flags for swimming and the view is incredible. Beds we're comfortable, linen of nice quality and the kitchen was well supplied. We used the rooftop barbeque area twice when family came to visit and it was a wonderful set up. Drinks fridge, clean bbq, sink and plenty of seating all with the best view possible. There was extensive work being done to the grounds so the front entrance was out of action which meant you couldn't buzz in the family. If we split up we had to coordinate keys or send someone down to let them in. Not a big deal except we had some with mobility issues. It's clearly not going to be a long term issue - we just hadn't anticipated it.
- Andrew (9/5): Incredible! - Fantastic location, facilities and staff, as close to the beach as you possible can unless you're using a tent! The rooftop area is a great space to be. Only let down was the cleaning of the apartment wasn't extremely thorough but I know with quick turnarounds and personal experience how hard it can be to do a thorough clean after each stay. With a spring deep clean and some minor sprucing up, this place would be perfect!
- Lyn (6/5): An overall pleasant stay. Wasn’t made aware of the construction & noise in front of the apartment. -
- Drew (7/5): - Extra bin bags and toilet paper considering we stayed 6 nights. Comfier pillows. Access to Netflix login. Fans in bathrooms and toilet would be good. Apartment needs a deep clean as some debris in draws and cupboards. We also had building noise from major works across the road but the hotel did inform us in advance so that is ok.
- Trudi (7/5): - Fantastic spa pool and BBQ Facilities on Roof Top, Great Views & Sunsets Very Noisy Location with 5 x cranes in Operation at the time we were staying and work in progress around Ground Floor Pool area also not goodwith work happe4ning while trying to relax in the Pool
- Kade (7/5): - location, facilities Construction that was in being done with access to beach affected
Construction next door that started a 5;45 each mornig
- Morgan (8/5): - Great views and location
- Zaklina (1/5): Disaster . Stressful. They withheld information about the landscaping /construction taking place. - Staff were rude. Woke up to loud disturbing noise from construction work surrounding the hotel.
- Heather (7/5): - Lifts were a nightmare - lots of stress, especially for a couple of people in our group who ended up quite anxious about the lifts, given it was multiple fails over the week. A little tired, few broken things - blind, toaster - management were reasonably quick to fix, so that was good. Kitchen utensils and pan were really not good.
- Cheryl (9/5): Would love to come back - Amazing location with spectacular views.
Lovely pool and spa.
Staff were excellent, very friendly and helpful - special thanks to Amber and Tom for their exceptional customer service Some aspects of our apartment a little tired but it was well equipped and comfy.
Construction work was noisy at times but the staff were very thoughtful and accommodating throughout our stay to minimise this for our family group.
- Paul (7/5): Great location, right on the beach, excellent rooftop amenities, clean and comfortable. - Rooftop spa, sauna, BBQ and lounging area were amazing with incredible views. Apartment was clean and comfortable. Location is great but second floor southern apartment is very exposed to a busy pedestrian walkway. Doesn’t give you a sense of privacy in the living area. Didn’t want to sit on the balcony. Other apartments on the eastern and northern sides would probably be better. Major outdoor landscaping works also put a dampener on our views which we were made aware of after our booking. Worth a call before booking to ask about the status of any renovation work.
- Ashley (9/5): Totally enjoyable,convenient,comfortable,relaxing - Wonderful location excellent staff Very pleased overall
- Mark (9/5): Loved it. - Great Location No issues.
- Carolyn (8/5): -
- Rob (9/5): -
- Daniela (9/5): Overall it was a great apartment and will definitely recommend it to others and go back again. - Location, front office staff and apartment size and comfort. Not being able to make the living areas dark - no blackout blinds as sensitive to full sunlight. But in saying that, that's just personal preference and nothing bad about the apartment.
- Klaudia (2/5): Very disappointing service. Excellent view. - The view is amazing. The property was extremely dusty. The sofas smelled of dust and we couldn’t sit on them for longer than a minute before feeling bad. The rooms were so dusty it was hard to sleep. If you run your fingers over surfaces it would collect large amounts of dust. The kitchen surfaces were sticky and dirty too. We started cleaning but gave up because we didn’t have proper cleaning supplies.
We complained about the cleanliness and the staff just said it was cleaned before our stay. In reality the place felt like it was abandoned for months.
The internet was also not working. The staff told us to call the ISP but without any registration details it was impossible to get any support requested. After 2 days a technician came and he told us the internet cable was cut a long time ago and the apartment didn’t have internet for a good while.
We left after a few days to a hotel because of the poor cleanliness.
The staff asked why we leave early and we explained. They didn’t even apologize and especially didn’t offer a refund. We had to pay for a new hotel on our dime.
- Toni (8/5): Viscount Beach Views - The View was amazing! The whales showed up every morning. Great spot! Great apartment with everthing you need. Fantsstic Staff. Our apartment 13, could have been cleaned properly. Fidge was dirty, finger prints & dishwasher full on arrival. The furniture is tired & needs updating.
- Fadi (10/5): Exceptional - A wonderful and beautiful place with all the good features. The elevator does not go up to the 10th floor, which has the jacuzzi and sauna. We had to climb the stairs to go there, and it was tiring for us.
- Heidi (9/5): Would come back again - Position, view, large size of apartment. laundry, quiet, family friendly The only thing was the lift to the top level was out of action which was where the spa and bbq was - there was a stair well to use apparently but this was locked when we tried to use it one morning.
- Ryan (8/5): Great Location on the Beachfront with a relaxing Oceanview. - Brilliant Location right on the beach front and about a 20-minute walk into either the Surfers Paradise or Broadbeach centres. The 3-bedroom apartment was a good size for our family of 5 and onsite undercover parking was handy. The apartment was light and bright with great ocean view.
The complex is 9 floors which is a nice size compared to some of the higher rise options in the area. It was a very laid back and relaxed option for us. Whilst overall a comfortable apartment, there are some things like pillows and bedding where they have used very cheap and uncomfortable options. I just don't get with an apartment worth a few Million $ you buy the cheapest pillows you can find.
Only 1 lift was operational for the full week of our stay, and this one did not go up to the rooftop spa and BBQ area so had to use stairs which is problematic when the kids are wet and also transporting food etc from the BBQ.
They only include very limited amount of things like dishwashing liquid, laundry detergent, tea, sugar etc that last the first few days. Again, a very cheap approach and you have to go and buy way more than you actually then need for the rest of the stay.
Generally the complex was quiet and family friendly although there was a fair amount of noise transfer from the apartment above and the hot water did run out on a few occasions if everyone showered in the morning.
- Kylie (9/5): Superb - Great location and facilities. Apartments was very spacious Lack of towels for pool and sauna
- Andy (7/5): You get what you pay for - Across the road from the beach Original staff was rude but they changed manager halfway through our stay so it got a lot better. Barely provided basic amenities
- Dargaville (10/5): Awesome - The view from the spa
- Kerri (10/5): Amazing place to stay, well worth the money, would totally come back. - Almost everything. Location, cleanliness, very modern, and Amber was absolutely wonderful and helpful!!!! The smell coming up from the drain made one of the bathrooms unusable. And the single bed closest to the curtains is incredibly slanted and you feel like you’re going to roll off.
- Sharon (10/5): Exceptional -
- Katy (9/5): Had a lovely stay, the views were unreal. We could walk straight out onto the walkway and beach access. A quick walk to - Amazing views and large apartment. The spa wasn’t available to use. Carpark was a little tight.
- Monica (10/5): Don’t hesitate just book it. It was fabulous, Sage restaurant was superb and we got 25% off with our room let - Beautifuly renovated and very spacious, perfect location. Not much
- Vivian (9/5): Great holiday stay - An incredible location, right on the beach. Balcony was perfect for a coffee in the morning or a wine in the evening. Great cafes nearby. Easy walk to either Surfers Paradise or Broadbeach shops and restaurant's. Local surf clubs great for breakfast and the local bowls club was great for a fun family activity. Amber at front desk is in the know with everything in the area, very accomodating, waited for us to arrive before closing the front desk. Having to leave after only a short stay, it really is a nice place. The kitchen could have used a better wipe down but other than that it was really clean
- Debra (8/5): Wonderful 3 night stay with my family. - Location very central to everything, beach at doorstep, shops, markets all within walking distance. Viscount on the Beach is centred halfway between Surfers Paradise and Broadbeach so is only a short walk in either direction. Pool area has fantastic views overlooking the beach and surf. Apartment was very clean and comfortable, also with fantastic ocean front views. Great rooftop area which has magnificent coastline views with barbeque area and spa/sauna also. Highly recommend, would stay again. Nothing.
- Jeremy (8/5): Great value family friendly accommodation - Fantastic location with great sea views - right on the beach. Very close to the light rail and to cafes and grocery stores. The spa and sauna were an added bonus
- Muhammad (10/5): Exceptional - Location, facilities and overall cleaness. Nothing
- Elizabeth (10/5): Perfect location, amazing views, great staff - Perfect location, very spacious well appointed apartment. Very kind staff who even left an Easter surprise at the door. Views are amazing!
- Tom (10/5): Exceptional -
- Jodi (10/5): Beautiful family holiday, great cafes and restaurants close by, lovely location and outlook - Great location, nice apartment, pool was lovely, we didn’t use the bbq area, but it was a fantastic place to have one. Handy to have parking too. Nothing at all
- Carol (9/5): Superb -
- Dustin (10/5): The location was worth it - Staff were rude, wanting ages of each child staying and scrutinising us (the guests) like we were scammers
- Selina (9/5): Superb -
- Petrea (9/5): We loved our stay. - The location is fantastic and the feel of the property is lovely. there’s a great little cafe / shop just a short walk down the road which we only discovered on our last afternoon. It would be helpful to be told as it’s very close and not only do they do coffee & food but it’s a handy place to pick up groceries instead of going to Broadwater or Surfers. Tips like this go a long way.
- Catherine (8/5): Very good -
- Amy (10/5): Great apartment with uninterrupted views of the beach -
- Samantha (10/5): Exceptional - Location was ideal, the space this apartment gives was perfect for our family. Easy access to the beach great view of the pool and so much outdoor seating area. In the middle of surfers paradise and broadbeach with easy access to the tram line this apartment couldn't be in a better location. Staff in reception were super helpful and communication through out booking was great . Highly recommend this apartment and we will definitely be back upon our next visit There wasn't any thing we didn't like this property was ideal for us
- Nadene (8/5): Was a great location and a spacious apartment with a great rooftop area. - Great location with a great view and plenty of room in the apartment Wasn’t particularly clean when we arrived and the staff had already left when we discovered there were a few things like dirty cutlery and a used towel still in the bedroom.
- Nicole (9/5): Superb -
- Nicole (5/5): Invest some money in replacing or repairing the basics. - Location was lovely Apartment was grubby and had many appliances not working, broken toaster, dishwasher, missing cover for water compartment of Nespresso had to use glad-wrap, fridge ice machine did not work. BBQ had not been cleaned and I would not use it. Just a very tired apartment. On site manager was lovely, we arrived just after owner had departed from 6 week stay and unfortunately the reality is the apartment was not very clean and too many things needed repairing or replacing. This is just an honest review from a very seasoned traveller for business. Location I cannot fault however.
- Mariam (4/5): Disappointing -
- Darian (9/5): Superb - Location Size of Main Bed
- Bernie (10/5): Fabulous stay with wonderful host that as extremely helpful I.giving us local info - Wonderful location and access to beach Nothing to dislike
- Hayley (10/5): Exceptional - Great spot. Couldn't be more perfect. Parked the car and left it for the whole weekend. Took the bikes and we were set. Quick walk to the beach. Pool at the front.
- Graham (5/5): Passable - Location right on beach Unit was not clean. Things like electric kettle with a problem, fridge leaking water all the time. Not enough coffee mugs. No microwave dishes to use. Glasses, wine glasses had lipstick residue on them.
We did three dishwasher cycles to get cups , mugs, glasses and everything else clean, very disappointing.
Location is best feature, however the complex is old and dated. Car parking is very tight especially for larger family cars. All in all not good value for price charged when compared to other nearby units.
- Brett (7/5): Nice and quiet but close enough to enjoy everything that’s on offer. - We liked the fact that being a smaller complex, it was quiet and the facilities weren’t over crowded.
Apartment was spacious with an amazing view.
- Sehajdeep (10/5): Exceptional -
- Shawna (8/5): Very good -
- John (5/5): Wonderful location and good facilities badly let down by condition of the apartment - Location was excellent right opposite the beach, the facilities such as the pool, spa & sauna were very good. The beds were very comfortable, in the main bedroom there was an extra large king size bed. Full oven, dishwasher, microwave and stove top were all functioning as expected. It would be an improvement if the bedrooms were also air-conditioned on really hot days. In unit 23 we found the condition of the main furniture in the lounge area was poor, with multiple staining on the seats of the couch. Bathroom ensuite badly stained - tiles, toilet and sink. Kitchen cutlery ingrained food , frypans and saucepans were not clean. Also, much of the crockery was badly stained and not really conducive for use. Cleaning mop was full of dirt, hair and grime so bad it actually put more dirt on the floor when tried to use it. All this was reported to the manager who said she would deal with it in-house when it was suggested the owner be told. Photos id required.
- Simon (10/5): Exceptional -
- Mark (9/5): Superb -
- Kelly (10/5): Exceptional -
- Mukund (9/5): Superb - location and facilities. The lift was out of order and we could not access the rooftop spa for most of our stay, which was disappointing. Apart from that we had a wonderful time.
- Liam (8/5): Good VFM with friendly staff - Friendly staff and decent location for beach access however it is a short walk to both surfers and broadbeach. Apartment could do with a once over, although there was no rubbish in the apartment, there was lots of hairs from previous tenants and the kitchen was a bit greasy, just needs a good clean.
- Preeya (10/5): Exceptional -
- Jasmine (9/5): Superb - Beachside location, great facilities including rooftop barbecues, spa and sauna. Great for whale watching. Exceptionally friendly and helpful management
- Janine (8/5): We had a wonderful family holiday in a 3 bedroom apartment that had both sea and city views from all rooms. - Proximity to the beach, quiet, ocean view from our apartment was absolutely beautiful. Roof top spa and sauna, bbq area. Bus right out the front and also a short walk to the tram stop at the end of the street. The staff was super friendly I can’t think of anything
- Amanda (5/5): Excellent location, average accomodation, poor service. - Great location on the beach. Apartment furniture is run down, beds are uncomfortable, one towel person and no beach towels were available for hire, told we should bring our own (not ideal when travelling internationally).
- Sally (9/5): Great location on beach. - Great location, right on the beach and easy to get to Broadbeach or Surfers. Perfect spot.
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