Montebello Villa Hotel

Name: Montebello Villa Hotel
Address: Gov M Cuenco Avenue, Cebu City, Central Visayas, 6000, Cebu City, PH

Location: Gov M Cuenco Avenue, Cebu City, Central Visayas, 6000, Cebu City, PH

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Experience the perfect blend of comfort and convenience at Montebello Villa Hotel in Cebu City, ideally located near the Gaisano Country Mall.

Spacious Accommodations
Feel at home in one of our 130 well-appointed guestrooms, complete with refrigerators, minibars, and complimentary Wi-Fi. Each room features a private bathroom to ensure your relaxation.

Dining & Refreshments
Savor delightful international cuisine at La Terraza Restaurant, and enjoy 24-hour room service for those late-night cravings. Don’t miss our complimentary buffet breakfast and unwind at the bar or poolside bar.

Recreational Amenities
Indulge yourself in our full-service spa or take a dip in one of the two outdoor swimming pools. Stay active in our modern fitness center and let our concierge services handle the details.

Book your stay at Montebello Villa Hotel today for an unforgettable experience!

Important Information

Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Children may not be eligible for complimentary breakfast.
Only registered guests are allowed in the guestrooms.
No pets and no service animals are allowed at this property.

Policies

Check-in: 02:00 PM - Anytime

Check-out: 12:00 PM

Instructions: This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

Amenities & Facilities

Free breakfast
Meeting rooms
Full-service spa
Fitness facilities
Arcade/game room
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Designated smoking area
Concierge service
Picnic area
Fitness facilities
Free airport transportation
Gift shops or newsstand
Shopping on site
Conference space
Arcade/game room
Free breakfast
Safe-deposit box at front desk
Free newspapers in lobby
Full-service spa
Meeting rooms
Wedding services
Billiards or pool table
Tours/ticket assistance
Wheelchair accessible parking
Free shopping center shuttle
Conference center
Snack bar/deli
Playground on site
Computer station
Airport transportation - pickup (surcharge)
Free pool cabanas
Pool sun loungers
Free buffet breakfast
Banquet hall
Casino nearby
Wheelchair-accessible van parking
Accessible airport shuttle
No accessible airport shuttle

Rooms Available

Deluxe Double or Twin Room

1 Twin Bed and 1 Double Bed
322.9 sq feet

Layout - Dining area and sitting area
Relax - Private pool and private hot tub
Internet - Free WiFi
Entertainment - Cable channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and 24-hour room service
Bathroom - Private bathroom, shower/tub combination, slippers, and free toiletries
Practical - Laptop workspace, safe, and free newspaper
Comfort - Air conditioning and daily housekeeping
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Private pool
- Toilet paper
- Bottle of water
- Shampoo
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Separate sitting area
- Room service
- Separate dining area
- Free WiFi
- Private spa tub
- Soap
- Laptop-friendly workspace
Villa

1 King Bed
807.3 sq feet

Layout - Bedroom and living room
Internet - Free WiFi
Entertainment - Cable channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and 24-hour room service
Bathroom - Private bathroom, shower/tub combination, slippers, and a hair dryer
Practical - Safe, free newspaper, and desk
Comfort - Daily housekeeping
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Room service
- Free WiFi
Premier Double Room

2 Double Beds
344.4 sq feet

Layout - Dining area and sitting area
Relax - Private pool
Internet - Free WiFi
Entertainment - Cable channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and 24-hour room service
Bathroom - Private bathroom, shower/tub combination, slippers, and free toiletries
Practical - Laptop workspace, safe, and free newspaper
Comfort - Daily housekeeping
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Private pool
- Toilet paper
- Bottle of water
- Shampoo
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Separate sitting area
- Room service
- Separate dining area
- Free WiFi
- Soap
- Laptop-friendly workspace
Standard Double or Twin Room

1 Twin Bed
161.5 sq feet

Layout - Dining area and sitting area
Relax - Private hot tub
Internet - Free WiFi
Entertainment - Cable channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and 24-hour room service
Bathroom - Private bathroom, shower/tub combination, slippers, and free toiletries
Practical - Laptop workspace, safe, and free newspaper
Comfort - Air conditioning and daily housekeeping
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Toilet paper
- Bottle of water
- Shampoo
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Separate sitting area
- Room service
- Separate dining area
- Free WiFi
- Private spa tub
- Soap
- Laptop-friendly workspace
Suite

1 King Bed
387.5 sq feet

Layout - Bedroom and living room
Internet - Free WiFi
Entertainment - Cable channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and 24-hour room service
Bathroom - Private bathroom, shower/tub combination, slippers, and a hair dryer
Practical - Safe, free newspaper, and desk
Comfort - Daily housekeeping
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Room service
- Free WiFi

Guest Reviews

Antonio (10/5): - The grounds well maintained the staff are freindly
Will&Sherry (10/5): - My lovely wife Sherry & myselfstayed here for 2 weeks, while visiting family and sight seeing. the hotel is walking distance to stores & restaurants. very close to center of downtown Cebu. We had a secondary wedding vows and beautifully set up dinner with the help of the Hotel. The staff where excellent in every way helping with our needs... When I travel I want the best, I am very pelite when I ask for things,,, and I ask for a lot !! Really the Hotel Staff where Great. We will always stay their when visiting Cebu. The food, breakfast, dinner, lunch--Great... Amenities also great. Very Quite VERY... away from the Nosiy streets. Grades relaxing. A 5 STAR from us and our friends....
Verified traveler (10/5): - The property was like a country hotel in the middle of the city. On two occasions when we had to call for help, hotel staff arrived very quickly and resolved the issue. Checkin and checkout was friendly and efficient.
Verified traveler (8/5): - The Montebello Hotel is one of the oldest Hotels in Cebu me and my wife were newly married and on our Honeymoon.. The Hotel is being preserved well But shows many repairs to the rooms over the years. Dinning by the Olympic size pool creates a wonderful atmosphere and compliments the surrounding gardens. the staff is very helpful when asked. you will enjoy the ambiance when you stay. improvements to the property needed is maintaining and cleaning the mold in the bathroom which was apparent in the shower and commode area. Upon arrival we booked a room 6 months prior with a queen size bed and was informed that they cannot provide the queen size bed The property claimed that they do not guarantee the queen size bed booked. We informed the property that payment for a queen size room was prepaid and needs to be provided. The next day we were moved to the room with a queen size bed. The start of the honeymoon was a little disappointing for us.
Sandra (10/5): - Almost every year for the last 30 years if ever I am in Cebu, I always stay in this hotel. I like the garden style where I can do my walking everyday,
Robert (10/5): - Montebello feels like a home away from home.. this is our 5th time coming here.. love the staff, they are the best.. Erickson, JoJo, Rohani, Rea and front Desk people need a special mention for their kindness.. lovely grounds to walk around.. Food is Great, Love the BBQ..
Verified traveler (10/5): - Bedding was good, and there was a mall nearby, a well-groomed garden, and a swimming pool. The breakfast was delicious for the price and the staff was very kind.
Teresita (8/5): - We were given a room in the old wing and was adviced there is a constructions going on at a certain time frame....the night rolled on kinda smoothly, however, the said noise from the construction started an hour ahead! We complained about three times and still the noise was horrible...we were eventually transferred to the new wing suite despite the few hours left before we check out. We were also given an extra hour to stay. Well, so far so good...but i would definitely prefer the new wing than the old, kinda musty one.
Mike (8/5): - The rooms here range from just-okay to great, and priced accordingly, so you can choose what you like ..or need. The staff here are great, doesn't matter what position they're in, they're all very friendly and helpful. I've been staying here over the past 15 years when visiting Cebu and Montebello Villa is no longer a secret, so check them out and book early ..it does get sold out.
Matthew (8/5): Pleasant stay at Montebello - I stayed at this hotel for two nights in mid-September 2019. This is an older property (opened in 1972!) but it is very charming and has beautiful grounds. The staff is exceptionally friendly and helpful. My room was fairly comfortable, although the mattress was a hard foam -- definitely not a Western 5-star hotel mattress. I like harder beds so it was fine. If you don't, you might be unhappy. Breakfast was included and is a nice buffet with a good combination of Eastern and Western choices. I would say my biggest complaint was the mattress and lack of outlets in my room to charge my devices. There was only one outlet that was readily accessible, and then another behind the bed that you could access if you worked at it (move the bed, plug in device, move bed back). The bathroom was also quite small. If you're bigger than about 6 feet or 200 lbs you will feel cramped. Another oddity was the deposit on check-in; it was 3000 PHP and you can pay it with a credit card but the front desk told me it takes up to 2 weeks to refund it and suggested that I use cash instead. It was only $60 USD but I didn't like the idea of the charge lingering on my card for 2 weeks so I chose the cash option. They gave me a hand-written receipt, and when I checked out gave me back the cash. A little bit odd, but fine. Overall, despite this nit picking, I was happy with the experience. I would come back to Montebello.
George (10/5): Stay away, its too crowded - I want it all myself - I always enjoy this wonderful place, quiet and clean
Verified traveler (8/5): Cebu Summer 2019 - Excellent service, beautiful grounds, comfortable rooms and very good overall value. This is our "go-to place" when staying in Cebu City.
robert (8/5): get the pool fixed - everbody very nice ....they had pool problems the manager should be fired no excuse for 4 days
Anna (10/5): - The staff was amazingly friendly and helpful and the grounds were beautiful. We will definitely be staying garter again.
Verified traveler (8/5): Gate needs a reflector - The gate by the guardhouse should not have a black paint. Late nights the gate is halfway close and you can’t see the gate when your driving. I am not surprise when accidents will happen anytime. I already told the front desk 2X. I hope someone from the management will read this post.
Verified traveler (10/5): - Always great! Just need to booked ahead of time because they are always full.
Verified traveler (10/5): - The friendliest staff ever! There’s absolutely nothing to complain about
Anna (10/5): Relaxing and comfortable stay - The service was excellent and the staff incredibly friendly and couldn’t do enough for us. The rooms were comfortable and clean - the hotel was spotless. We would highly recommend this hotel to anyone who wants to stay in Cebu city. Thank you for a lovely, relaxing stay Montebello Villa Hotel!
Verified traveler (10/5): - Beautiful garden and the place is very clean, friendly stuff..Love to comeback here next time.
Verified traveler (10/5): - The gardens were superb and it was so clean. The staff were very friendly and helpful. Nothing
Raymond (8/5): Montebello Again - It was pleasant, but we thought we had paid for breakfasts which actually cost 900 pesos. The grounds are beautifully kept although the area is a little dodgy.
Verified traveler (10/5): - Very close to gasino mall and restaurants. Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxdxxxxccdxdddxxd
Matthew (8/5): Gardens, pools and a great atmosphere - Great hotel with an oasis type feel in the middle of busy Cebu! Only problem is the service in the restro’s. The staff have no concept of anticipating your needs. You have to ask or call someone to your table every time you need service. But aside from that, it’s really nice.
Verified traveler (10/5): - The staffs were so accomodating. We really felt at home and are seeing forward to our next stay.
Abyang (6/5): - Every staff is friendly specially the reception and pool attendants, except for the security officer in the entrance, she's a bit rude. Also, there are lots of mosquitoes inside the room(room is gardenside). Hence, my kids didn't have comfortable sleep.
Verified traveler (10/5): - Garden hotel was very relaxing and the staff were friendly and attentive. Room was also nice and spacious
Verified traveler (10/5): - The Montebello Villa property is an oasis in the desert of commotion in Cebu City. For this ex Angelino -27 years in Santa Monica - the Gardens and grounds equal or exceed the ambiance of the Bel Air Hotel in Stone Canyon. Public areas are spotless and the staff are friendly, overly accommodating, and are required to be a well educated for employment. The matriarch owner is in her early 80s and makes daily rounds of the gardens and knows her employees. Very good food - always opt for the breakfast buffet with the room - the best I’ve had anywhere. Great pools - The hotel is the bomb.
Verified traveler (6/5): - Old style villa with garden is very nice. Equipment such as electrical sockets, showers and plumbing needs to be upgraded.
Verified traveler (8/5): - I’m disappointed with the room I was given with I though I book from Expedia a deluxe room to my surprise it was old standard frustrating gloomy room no character except very depressing with two single beds 🛌 which causes my husband had a fall from bed so I have to spend more money to upgrade our room for it was very much disappointing I’ve been in this hotel too many times but this time was disappointing room but what I like are this hard working staffs from cleaners , to bell boys , and all staffs at the restaurant were amazing as well as Cafe Terraza staff were fabulous that’s all
Nathalie (10/5): - My colleagues love the place, the atmosphere and the customer service..
Verified traveler (6/5): - Nice room with big bed, but there was noisy work going on during the day. At 1 pm I was at checkin and was told that the room would be ready at 2 pm, but it was nearly 3 pm until the room was ready.
Verified traveler (10/5): - This hotel is great! At true garden oasis. The only drawback was a slightly dated room, but that’s part of the charm. Loved our stay!
Verified traveler (8/5): - I like the old villa atmosphere and the well maintained garden.
Verified traveler (8/5): - Beautiful grounds; lovely flowers and trees. Three beautiful pools. Staff were friendly and helpful. Our room, 2207, was clean and quiet but a little dated. There was no in-room safe.
Francis (10/5): - This is probably the best hotel I have ever stayed in and I make a point of finding a way of staying there for a few days every time I visit the Philippines. Beautiful and comfortable rooms, two fantastic pools, incredible breakfast choice and you don't get ripped off when buying food or drinks. I absolutely love the place and it really is incredibly hard to remember that you are in the centre of the city. Very quiet and relaxing, absolutely no need to venture out of the place - just relax and enjoy.
ronald (8/5): - Rooms need updated. But over all very nice place lits of charm. Great staff very friendly and helpful
Verified traveler (10/5): - It was close to malls (can be reached on foot), convenience store, and restaurants. I didn't get to use the hotel facilities much as I was out most of the time, but the hotel pool and restaurants were nice from what I saw.
Antonio (10/5): Relaxing - Very nice
Verified traveler (10/5): - The hotel is clean, beautiful, and centrally located. The hotel staff are very kind, polite, and helpful. My room came with the complimentary breakfast buffet, which is delicious. It includes both Western and Filipino dishes. There is a large cafe and bar area near the hotel's main swimming pool. The drinks are delicious. I esoecially enjoyed the deluxe iced teas, infused with fresh fruit juices. I would describe the best part of the hotel as its old-world charm. The atmosphere is elegant, yet relaxed. You have access to internet, if you need it. You are located in a convenient part of town, with shopping nearby. What more do you want for a vacation stay? I highly recommend it.
Verified traveler (10/5): - Very accommodating, staff was so friendly, hospitability and overall excellent!
George (10/5): - Every minute is a good experience
Ramon (8/5): Layover - Understand the Montebello was a premiere hotel a way back. It has a beautiful garden.If you know the hotel you could get a wonderful room. You could get a glimpse of the garden but mostly wall. I paid extra to look a wall.
Verified traveler (10/5): - very friendly and helpful staff. the pool has re-opened after a renovation and it is sparkling.
Alex (10/5): - Very clean and well maintained. Staff was so friendly. Breakfast was superb.,
Verified traveler (2/5): - Bathroom old , stain on d walls room no view and old, smelly in the corridor ,
steve (8/5): Excellent service with wonderful staff. - A beautiful hotel which was an oasis in the middle of busy Cebu City. The staff were so attentive and catered for everything with a smile from the moment we checked in, to the time we left. It was a real pleasure to be a guest at the hotel, seeing a smile from everyone even at 5 am was wonderful.
Verified traveler (4/5): Room - Other guest smoking at the terrace common to our room. Noisy!
Gemma Cabahug (10/5): - Very comfortable
GARY (8/5): unfortunately the large pool was closed for repair - the large pool was closed for repair and i was only informed of this 3 days before i flew out,the repair work went on till 8 at night with heavy breakers being used right outside the main restaurant,which was loud even at breakfast and evening meal,if i would have been informed in time i would have cancelled and gone another time.even the small pool that was open was effected by the noise. The staff cannot be faulted at all excellent is the only word to describe them and in general the hotel is exceptionally clean and tidy,the food at all meals cant be faulted in any way and i do intend to return there in April next year if no repair work is going on.
Verified traveler (4/5): - very strict on check in time.. must be exactly 3pm., no consideration for the earlier check in
Verified traveler (10/5): - Very comfy bed. Very helpful friendly staff. Great value for money
Verified traveler (8/5): Nice - Nice Hotel and very nice room. The big pool was very ok. Near Gaisano Contry mall, just 2-3 minutes to walk
Douglas (8/5): - One of my favourite places to stay in Cebu City, relaxing and quiet ! Pools very busy with foreign tourists, restaurant is very good ! nice place to unwind !
Verified traveler (10/5): - It is a very good hotel for families. It is enough to spend time in the hotel and shopping mall is convenient nearby. Affordable prices are also attractive.
Verified traveler (10/5): - This is the only garden Hotel in Cebu. Great staff. Beautiful place to stay.
Verified traveler (8/5): A review - The hotel has beautiful grounds , a large variety of foods and a 2 good sized pools. The smoking area is terrible, small and away from lush grounds of hotel, this needs to be improved. The ++ tax i find annoying and somewhat insulting given prices
Roy (10/5): - One of the nicest motels in Cebu. The only Garden Motel. Beautiful place to stay and the staff was there for every need.
Verified traveler (10/5): - Place very clean and staff very friendly. Easy access to mini mall and fast food
Gerald (10/5): Wonderful stay! - Wonderful hotel. Great staff. Amazing housekeeping! Surprisingly good food.
Ma. Euny (10/5): Romantic Villa! - Highly recommendable! Near malls! The villa has romantic ambiance.. Beautiful flowers in bloom, well manicured garden best for photo ops especially for wedding. And the glasshouse! Perfect for parties! Buffet breakfast and restaurant food, delish! My 5 days and 4 nights were all well spent. I’d definitely stay here again.
FRED (10/5): - BEAUTIFUL PLACE!!! FOOD WAS GREAT AND ROOMS VERY CLEAN!!
Verified traveler (10/5): Great Stay! - We had a very pleasant experience. Staff were very polite and always greet us with a smile. The room was clean and it was just a step away from the resort pool. Our calls to the housekeeping and front desk were answered promptly and were attended to right away. I love the notes made by the housekeeper in response to our thank you note. There's a personal touch to it.
Verified traveler (10/5): Everything was excellent .... - We love the place, & it’s accommodations, as well as their foods; staff are courteous & professional...The location is just right behind the shopping mall, restaurant, etc...
Tim (10/5): Across from Mall - Very nice hotel, what I call a garden hotel. With large garden surrounding the hotel property. I feel like I am coming home when at this hotel. Very good security here. Very convenient to the Country Mall.
Benjamin (4/5): Disappointed - Room 4224 is at the end of level 4 too far away to walk for a 72 year old. No elevator. Bathroom shower area need to be cleaned or replaced, carpet in the room has big dark spot, no plug in for coffee maker had to do it in the bathroom because only one is used for the fridge. Queen size bed side has no plug for C-PAP machine. Reception was nice.
Jane (10/5): Montebello Villa Hotel - Beautiful property located on lush garden grounds. Gracious staff. Everyone is friendly and very helpful. Best hotel this vacation!
Andy (10/5): Meeting with family and friends - My 2nd stay here and an absolute pleasure. the staff were superb we enjoyed a lovely Valentine's dining experience during our stay. Really friendly and very clean. Full praise to all of the staff.
Kevin (8/5): Hidden gem in the heart of the city - This is a beautiful garden resort in the heart of the city. Great food. Great staff. Beautiful gardens and pool area. New fitness facility. Stunning pond and bridge. The overall property is a hidden gem. I've stayed here before and will stay here again. An older hotel in fantastic shape with modern upgrades. This is the only choice for me in Cebu. The unique spanish style makes it one of a kind in the city. This hotel is underrated and is easily a 4 star plus.
AC (2/5): Stay away. Not Good! - Terrible hotel at the price of $80-90. If i have seen this hotel before booking it I woukd niot pay $30. Dirty bathroom. Shower head is less than 5 feet tall. Very old and noisy aircon whick is manual and about 10-15 years old could be 20. Dirty smelly carpet. When I asked the reception about changing room immediate answer is talk to the booking agent or pay more for an upgrade. Look I already paid $75 after si ouny and this looks like a guest hiuse worth $30. Maybe if you are not a Filipino they will put you in a better room. Never again!
emma (10/5): Quiet hotel, close to airport. - Staff are friendly and warm. Beautiful garden. The restaurant in the pool area is relaxing and food is good. Will come back here again.
Verified traveler (10/5): Feeling like a Foreign Hotel - Hotel was very clean and confortable. Staff was freiendly and the room was clean and comfortable.
Verified traveler (8/5): - Very nice. Good food. Good service@annandaleauto.com.
Verified traveler (8/5): - Enjoyed the stay. Very affordable and great service provided
jackie (4/5): experience inconvenience - I was stayed twin bed room. But dirty bedding, bad smell, dark mood..ect. . I don't want to stay it again.
jeffrey (10/5): Home away from home - We have stayed many times and have always had great experiences. Love the gardens and other amenities. The staff are all great!
George (10/5): - Hotel was fully booked, so I had to stay in low price room, which is much smaller and less adaptable than the Premium rooms. However, it was my fault for waiting so long to make a reservation, haha. These rooms do not have personal safe, and no charging outlets by bedside. These lower price rooms do not have the same features as the premium room: no face cloth, no hand towel, less array of bathroom products, tiny bathroom, old aircon unit (loud, so I wear earplugs), almost no space for clothes to be unpacked. However, it was super clean, bed is comfy, shower was updated, and of course, the room allows access to the remarkable and wonderful hotel grounds, which I love. So even with the discomfort of the downgraded room, I make the booking here, my favorite hotel in the Philippines. It is less than PHP100 taxi ride to anyplace in the city, because it is central. I love this hotel. I hate giving good reviews because now everyone staying here fills it up. When I first started coming here, it was less crowded haha.
Stephen (10/5): Home away from home - This is my go to spot when in Cebu City. Montebello has never let me down and the hotel is really on their game. Nice staff, good food and very comfortable rooms. I highly recommend this hotel if in the Banilad area.
Ron (2/5): Worst stay EVER - Too many parties right by my room, could not sleep. Kept me and my family up tell 1-2 in the morning. Being A hotel guest your 2nd priority to there parties, Even at dinner they cut are music short not to interrupt one of there parties! No service at breakfast, more people standing around to make sue you pay then service!
joe (10/5): Memories - The staff was so friendly and helpful. I used to stay here many years ago, even had my wedding here, this is my first time back in 13 years, they have remodeled the whole place, its very nice and will stay here again.
Lizabeth (4/5): Usually enjoyable, but disappointed this stay - When our group of 8 arrived they had upgraded our room for free. The hot water in our room did not remain an even temperature. Upon checking out they continued to argue that we ate a candy bar and coke, which we did not. I was also not aware of the policy that no outside food was allowed, except to be eaten in your private room. We were in hurry trying to get to the airport and my guest were yelled at for eating in the lobby. The staff waited until I, the group leader, went back to the room to yell at them. It just left a bad taste and lack of hospitality and understanding of the situation. I filed a complaint, was listened to, but was offered nothing for my grief. I did frequent this hotel, many nice memories there, but alas it is tainted now and most likely will not return.
Ulvi (10/5): Small paradise in big city - Very cozy hotel in good location close to Country Mall. Very delicious breakfast and good service. Nice garden and 2 pools.
jeff (8/5): Neo Colonial Resort with beautiful garden grounds - This is my default hotel in Cebu. Comfortable and clean rooms. Great staff. Good food. Very nice grounds with pool and open air restaurant. Highly recommended.
Janese (8/5): Love the sorroundings and the pool. - Overall is good. We absolutely stay there again next time.
gerry (8/5): Nice garden hotel in the city. small mall nearby - while I was there they had some building work going on, to be honest I hardly heard it and the sites were well obscured from view. So they only downside from that was that there were some facilities not available. Also I must stay I was surprised to find Expedia were the cheapest for this hotels Premiere rooms so that saved me some money to spend on other things :)
Verified traveler (10/5): - Had an absolute perfect stay. The place is a wonderful piece of old Spanish Cebu
Tim (6/5): Nice scenery with flowers all around - Upon entering this hotel, I was impressed by the size and workmanship of the hotel. Professional looking staff and beautiful scenery. The lobby was squelching hot, unbearable. I was forced to wait in the lobby for 2.5 hours as checking was 3pm. Check out was at 12:00 for guests, so I found it extremely rude that an early check in wasn't provided. I basic food purchased was at an extortionate price and below standard for the price. At breakfast time we had not choice but to sit at a table in the burning sun as all other seats were taken. Too many empty reserved tables while we suffered. Actually my 2 year old sun had been burnt unnessesarily due to this. I would not recommend this hotel, so many better choices in Cebu.
tony (10/5): Home away from home - Delicious buffet breakfast. Great pool with bar area and seating close by. Friendly efficient staff. Comfortable bed. Strong hot shower. The fourth time I've stayed here and it always measures up. Ideal for families, couples, solo travellers. Handy to a good mall which has everything you need. Far from the dirt and grime of downtown, yet only P100 in a taxi to most places.
Gabriel (10/5): Nice place to stay, quiet, and big pool - 1st time on this hotel and we love it specially our kids they love swimming, fishing in a pond, trees sorround the hotel big space to run around, food are great for free breakfast, it cost a lot to eat in, the place always keep clean, stuff are great, cheap hotel if you booked online half price than walk in price, room 4216 need a new bearing for a balcony door it makes so much noise when you slide the door sounds like a thunder, housekeeping clean the room everyday, I would rate 4/5 definitely we stay again, and again.
Suzanne (10/5): - Amazing
VEIKKO (8/5): - Ok
Simon (6/5): Not a great experience - I was disappointed with my stay here for three reasons: 1. They had the same song on repeat in the hotel reception area... this may sound a bit picky, but I was early and invited to wait in the seating area and then became aware of the same song over and over again. Felt like some form of middle class torture... 2. The room was over a third smaller than shown on hotels.com site when booking. 3. There were more staff than customers at breakfast but I still had to get out of my seat and go across to them in order to get a refill for my coffee. There are much better hotels in Cebu than this one.
havin good vac (8/5): Nice - Very clean wonderful staff was a all around good experience food was good place is quiet close to mall within walking distance
Verified traveler (4/5): Avoid saying at this Hotel - The Hotel lack of professional staff who know hospitality, most of the girls act like they just come from the mountains. I hate to see Filipino treat each others as left over citizen, the staff at this hotel treat Filipino that way regardless if you are a doctor or an engieer, they dance alot to a Europian looking gust. This will be my last visit to this hotel, there are many good hotels in cebu.
ethel (4/5): Oh what a shame - I was unable to get a sun lounger most days, a wedding was held on one day on the grass and the music and noise ruined my family's whole day as not only were we able to enjoy somewhere to sit around the pool we had nowhere to sit at all. I found cockroaches in our room and the halllway to our rooms. In all a very disappointing stay at your hotel.
Dr David (2/5): wouldn't go back - After 12+ trips to Cebu over the past 5 years, I thought I would try a different hotel than my usual choice (The Henry). The hotel staff were friendly, but that doesn't make up for a poor management team. The genius management director decided to allow a 6:15 am Saturday morning Zoomba class (complete with PA system) outside on the lawn next to my window. When I complained to the front desk, they turned the music UP and the class lasted 50 minutes. I later spoke to the front desk manager and all she could say was "sorry." For a hotel celebrating their 45th anniversary as a hotel this year, I can't believe they have made it this long. They will never get another peso from me. Also, due to their location BEHIND the mall,. it is painfully difficult to get a taxi. I will NEVER do back and will only stay at the Henry from now on.
ISIDORA MARIA ANGELA (10/5): Oasis of green and peace in Cebu City - I and my husband had a pleasant stay in this hotel. Peaceful, with beatiful garden and a restaurant very nice near the swimming pool where you can have a good breakfast and a tasty dinner. The room are wide and confy. The only negative thing the aircon that it is a little bit noisy and behind the bedside table was not cleaned by time. The restaurant's staff is kind and attentive. The same for the congierge's staff. But not the same for reception. I made a reservation of 2 messages in our room at 5 pm and only after I called the reception at 5.15 asking why the terapists did not come, they told me the terapists could come only after 45 minutes. I cancelled the reservations! But it was the only not good service! I will come back again at Montebello!
Murray (8/5): Suburban low rise garden hotel - Stayed 5 days while visiting friends who live close by so very convenient for us. Older style hotel but we enjoyed the open plan lay out and garden setting.
darlene (6/5): - The 2nd floor rooms had old carpets that stunk so bad. Staff was very helpful and moved us to 1st floor without any hassle. The overall facility was very nice and traditional but the rooms definitely needs upgrading
Verified traveler (10/5): Nice place - Stayed here for two weeks. The staff at the dining room were the best I have ever seen. The staff coming in were very helpful and friendly. The cleaning service was also very efficient and kind. The staff at the desk great also. I recommend going there and I'm going back again .
Michelle (8/5): - Used this hotel last year when we were there and i was i fell in love with it. The ambiance, location, food, wifi, the condition of the hotel given its age and the exceptional service so this year i made sure to come back and referred this hotel to my brother and his wife who also checked in, but i am disappointed because wifi is its slowest or no connection at all, carpets were dirty, stain marks on carpets are visibly seen, can smell strong odours and constructions are going on this time.