Lakeside Palace Hotel

Location: 15 Hang Hanh Street, Hanoi, vn

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Policies

Check-in: 02:00 PM - 11:00 PM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Terrace
• Family rooms
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Tour desk
• Soundproof rooms
• Facilities for disabled guests
• Ironing service
• Car hire
• Massage services
• Currency exchange
• Non-smoking throughout
• Private check-in/check-out
• Shuttle service (additional charge)
• Concierge service
• Fruits
• Smoke alarms
• Key access
• 24-hour security
• Security alarm
• Key card access
• Cooking class
• Shopping on site
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Snack bar/deli
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Wine release events
• Bicycle-friendly property
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Superior Room

  Modern room with a flat-screen TV, mini-bar and tea/coffee-making facilities.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • DVD player
  • Fan
  • Toilet
  • Video
  • Private bathroom
  • Heating
  • Satellite channels
  • Electric kettle
  • Wardrobe or closet

• Family Room with City View

  Large room with views of the streets from large windows.

  Max Occupancy: 4 (3 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Electric kettle
  • Wardrobe or closet

• Deluxe Room

  Includes a 32-inch LCD TV with 65 international satellite channels.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • DVD player
  • Fan
  • Toilet
  • Video
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Electric kettle
  • Wardrobe or closet

• Suite, Lake View

  1 Double Bed

  377-sq-foot room with lake views

  
  

  Relax - In-room massage available

  Internet - Free WiFi and wired internet access

  Entertainment - 32-inch LCD TV, premium channels, and DVD player

  Food & Drink - Mini-fridge, minibar (fees may apply), coffee/tea maker, and electric kettle

  Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead

  Practical - Free local calls, single sofa bed, and safe; rollaway beds (surcharge) and cribs (free) available on request

  Comfort - Climate-controlled air conditioning and daily housekeeping

  Need to Know - Bed sheets not available

  Non-Smoking

  Max Occupancy: 4 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Hair dryer
  • Desk
  • DVD player
  • Private bathroom
  • Slippers
  • Electric kettle
  • Sofa bed
  • Bottle of water
  • Daily housekeeping
  • Free Local calls
  • Room service (24 hours)
  • Designer toiletries
  • In-room massage available
  • Free WiFi
  • Rainfall showerhead
  • Free cribs/infant beds
  • Bed sheets not available

• Room with Lake View

  Offers views of Hoan Kiem Lake and old streets from high floors.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • DVD player
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Electric kettle
  • Wardrobe or closet

Guest Reviews

• Toh (2/5): - It's too lousy places
• Tony (7/5): -
• Axel (1/5): 4% de frais cachés et ne correspond pas du tout aux photos - 4% de frais de carte bancaire au moment du paiement sur place, frais qui n’étaient indiqués nulle part avant Lits non confortables Chambres qui n’ont rien à voir avec les photos
• Sukum (8/5): So far good and reasonable for money - The location just 50 m to the lake In the shower doesn’t have the place to put on the soap and shampoo
• Shane (8/5): - Great location and quiet street (for Hanoi) Looks old and slightly run down
• Hải (6/5): -
• Jayaprakash (8/5): Worth the money! - Locaion Very old , antique style lodging and need renovations probably.
• TOSHITAKE (8/5): - 非常に便利な立地なので街歩きには最高です。 また、バスタブがあるのも良いところ。 ただ、カードキーでないのと、ドアノブがガタガタしてるところ、シャワーの温水温度が不安定な所が残念な。
• Odal (6/5): Suitable for near Hoan Kiem Lake. - Close to my favorite Hoan Kiem lake and a few shows on the weekends TV is broken and it's taking too long to fix it.
• Kim (6/5): It’s 3 stars - It’s basic. Clean, good air conditioner and friendly staff. Bed was hard.
• Losang (7/5): Good - Location was great, by the lake and in the old quarter with all the shops and restaurants. Staff were very helpful with taxis etc. Rooms ok and had own bathrooms and kettle, TV etc. Hotel a bit run down, needs updating, decorating, floors need re doing
• Darren (4/5): Basic but central - Location No food option Shower was nightmare No food option No view as requested
• Paul (2/5): Outdated pictures on Booking.com!! - Pictures listed on Booking.com. I know anywhere near what their rooms are actually like. This was one of the worst stays I have had in a long time. The beds are absolutely ridiculously hard. I am not even joking. It is probably softer to sleep on the floor. The bathroom is rundown and most of the rooms need a massive facelift. Just be aware that the pictures on the website are very outdated. The rooms look absolutely nothing like the pictures. The bed is absolutely ridiculously hard and it would be softer to sleep on the floor with some of your clothes from your suitcase.
• Florence (5/5): Good location of hotel - Location The rooms needed upgrade Bathroom water cannot flow down
• Tariq (7/5): Good -
• Loh (5/5): Expected a better service and condition. - Location is superb. The staffs are not so friendly. Hotel is run down. Needs a facelift.
• Stephen (8/5): Very good -
• Daisuke (6/5): - チェックイン時に予約がないといわれて時間がかかった。それ以外は問題ない。
• Pao (6/5): Pleasant - Near a lot of restaurants and close to the lake. The bed was not comfortable. No breakfast.
• Cupido (8/5): Good location, excellent customer service and value for money - Good location, clean rooms, very good staff and overall value for money They could try to do breakfast at the hotel
• Kim (6/5): Pleasant -
• Julie (8/5): Excellent location. Lovely rooms. Helpful Manager. - We stayed in 3 different rooms over 2 stays. The last room we stayed in was lovely and spacious. The Manager was really helpful. Location excellent. Our booking did not show on the hotel’s records so we had to stay in a temporary room on the first night which was awful. The only negative once we were allocated a different room was the shower. It only provided scalding water.
• Tanminh (8/5): Very good -
• Michael (1/5): Never again - Room was awful, didnt look like the pictures, windows had no curtains, bed was awful and very loud to just move on, plug socks were broken and wires exposed, shaver socket in the barhroom was all burnt, shower head couldnt move so when turned on it got all the bathroom wet
• Thái (9/5): Superb -
• Liyuan (8/5): Very good -
• Soary (7/5): Good -
• Soary (10/5): Exceptional -
• Trong (1/5): Bad - nothing everything
• Soary (10/5): Exceptional -
• Cameron (1/5): I checked out of the hotel at midnight after finding bed bugs in and around my bed, horrendous. - Location was ok. everything else was not up to standard. The cleanliness of the room was horrific, there was bed bugs in and around my bed, all over my bad, I checked out at midnight and left to go the airport 11 hours before my flight, that's hot bad it was after only being in the room for a few hours, horrible.
• Ravi (8/5): Enjoyed very much - Excellent location for the price TV
• Mrs (8/5): Very good -
• Shashwot (4/5): Disappointing -
• Shenbaga (9/5): Superb -
• Alok (8/5): Very good -
• Alexis (8/5): Very good - Very nice staff 👍 good location Showes9
• Shenbaga (9/5): Superb -
• Alok (10/5): Exceptional - Awesome location and very nice and beautiful staff very responsive Location is awesome
• Alok (8/5): Very good -
• Chihiro (10/5): - The staff are very kind. The room is very clean.
• Tarun (10/5): Exceptional -
• Karen (1/5): terrible worst accommodation - location everything it was disgusting. we had 5 rooms and they were all bad. showers full of mould, beds too hard, walls dirty, tvs not working. Asked why every room had gas masks in each wardrobe and was told it was incase of fire ….strange
• Thomas (5/5): Passable -
• Wansao (7/5): close to walking street and lake but quite busy. - Close to the Lake and walking street Quite busy and no car parking.
• Richard (9/5): Superb - Location very good, staff very good and helpful.. Looked after us well
• Callum (10/5): Exceptional -
• Tomkubus (9/5): Next to the lake, great place! - The location next to the Hoan Kiem lake was great. Opposite of the hotel there is small, but great place to eat. Everything was nice, room was quite fine, staff too. Recommended!
• Vick (8/5): staff was very courteous & responsive - location Cleanliness
• Paula (7/5): Good - location was amazing it could be cleaner and maintained better
• Alan (2/5): Very poor, wont go back. - The young lady on the desk was very helpful. No breakfast room & hotel was dirty & rundown.
• Shenbaga (8/5): Very good -
• Selim (9/5): Warm memories - The rooms were spacious with adequate furniture. The staff were amazing. All of them spoke good English and were very very humble and helpful.
• Duong (8/5): Very good -
• Tanmay (7/5): Good -
• Kevin (2/5): Very poor -
• Nguyen (4/5): Disappointing -
• Jesse (1/5): Dirty not worth the money - The location is great right by hoam kiem lake Dirty room even asking for it to be cleaned. Staff not very good. Felt like this was the kind of place that rents rooms by the hour.
• Akari (1/5): Bad experience. - Good location. The hotel is too old, the water was cold, and we couldn’t even take a shower. We had a 3 days reservation but we changed to a better hotel on the second day. It has trash inside the cabinet. No toilet paper. No remote for the TV. I had to go 3 times to the front desk to ask for things.
• Pattarika (5/5): Passable -
• Sirimon (5/5): Passable -
• Chave (1/5): Bad - Absolutely awful place don't be fooled by the photos the place is a dump behind the lake builders next door stay well clear my travelling friends Everything
• Spanisheye (1/5): Bad - The hotel pictures are so far from reality. Totally misleading. The mattress was simply a hardf foam cutup. Too difficult to sleep on. The hot water was scalding
• Deborah (4/5): Disappointing - Staff were helpful and location good Mould in showers, not clean, bed very uncomfortable, no spa as advertised, no restaurant or rooftop breakfast as advertised, no windows or view from any of my 5 rooms
• Tam (2/5): Very poor - The floor bathroom is alway flooding when you take shower, don't have enough hot water, the king size bed they put inside small room so you are not moving around easily, tivi just have one Chanel. You can't use the remote control.
• Anonymous (10/5): would stay here again if we return to hanoi. - location was perfect to walk atoynd, and staff was extremely nice and helpful!
• Megan (7/5): A short skip, hop and a skip to Hanoi’s sights from Lakeside Palace Hotel. - Superb location in the heart of the Old Quarter and nearby to many of Hanoi’s attractions and eating spots. The bath/shower leaked and made the floor all wet. A wet bathroom floor is a common occurrence in Vietnam, however, this bathroom could be a hazard if you have younger children.
• Kristin (2/5): happy with location, unhappy with how uncomfortable beds were - location was great and so was staff the beds are not beds it feels like concrete if you are looking for a comfortable sleep I would not stay here
• Steven (10/5): Exceptional -
• Joseph (6/5): Pleasant -
• Phan (10/5): Exceptional -
• Pascal (3/5): Poor -
• Bee (7/5): Good -
• Erwin (10/5): Exceptional - Very friendly None
• William (8/5): Staff friendly and helpful - No applicable Nil
• Damodharan (7/5): overall the stay was very good. The property can have a flexibility for a late check out till evening especially for tho - Location was excellent, very near to Hoang Kiem lake. it was a decent hotel with minimum comforts that is expected to have. Room size was a bit small & no ventilation.
• James (10/5): Exceptional -
• Shenbaga (9/5): Superb - Excellent
• Goutham (7/5): Good -
• Shenbaga (9/5): Excellent stay - Excellent service
• Vinh (7/5): Good - The location is very.good at central Walking night near by
• Shenbaga (9/5): Superb - Excellent stay
• Verified traveler (4/5): - ホテルのエリアが週末に限り通行止めになっておりタクシーが入れず荷物をもって歩いて移動を強いられた。事前情報必要。 トイレの流れが悪く、3回流さなければ完全に流れなかった。
• nogami (4/5): - 部屋のクリ－ニング、朝食、シャワ－室など、あまり良くない。
• Chung Hang Lawrence (8/5): Good value for money - Considered good value for money given the price charged
• nananann (8/5): まさにレイクサイドにあるホテル - 名前に恥じない、まさにレイクサイドにあります。レイクビューの部屋を利用しましたが、眺望も問題ナシです。湖の夜景も堪能できます。ハノイの観光の中心にあるホテルなので、立地条件画も最高で散策するにも便利。従業員の方も親切ですよ。 でも、設備等々はハノイによくあるブティックホテルの設備。あまり期待しない方がいいかも。
• Verified traveler (8/5): 전반적으로 무난하고 편안했으며, 조식 장소는 매우 매력적이었음. ^^ - 전반적으로 무난하고 편안했으며, 조식 장소는 매우 매력적이었음. ^^
• Verified traveler (8/5): 좋아요!!! - 깨끗하고 시설도 좋았습니다 올드쿼터와 가까워 지내는동안 무리 없었고 호수까지도 충분히 걸어다닐수 있었습니다
• JONG JIN (8/5): 가성비최고의 호불호 호텔! - 출장길에 들른 호안키엠의 풍경과 베트남의 문화를 즐길수있는 가성비최고의 호텔이었으나 욕실만 조금불편한 점이 아쉽지만 다음에 재방문하고싶은 인상깊은 곳이었습니다! 뷰별로 다소 호불호가 있을듯하니 반드시 전경사진 등 참조하여 이용하시면 좋을듯 하네요!
• Wendy (2/5): - We had an extremely bad experience we had booked two rooms on turning the bed down baby faeces were present over the sheets.Very upsetting our friend vomited on discovering this hotel changed sheets but no apology or recompense. Hotel.com should remove this hotel from recommended list.
• Helen (6/5): Bra läge, ok standard - Bra läge. Stora rymliga rum. Ganska så slitna och slarvigt städade. Frukosten var ingen höjdare, sparsamt utbud och 45 min efter öppnandet, när vi var tvungna att gå, var allt fortfarande inte framsatt.
• Verified traveler (4/5): Unclean - We stayed one night here. They put us on the first floor and it was loud all night. The room was dirty and needs an update. The bed felt like a brick and the safe wasn't working properly.
• Phillipa (10/5): In the heart of Hanoi old quarter. - Clean and tidy hotel in the old quarter of Hanoi close to the lake. Staff were friendly and polite. Rooms were well maintained and comfortable. View over lake at breakfast was amazing. Hotel close to shops and markets, area easy to get around once you have street map, ask at front desk. Able to leave luggage at hotel while doing overnight tours.
• Piyamin (8/5): Great location, clean room, strong wifi signal - The hotel is in a great location near the Lake and the old quarter, the room is clean.
• Darren (10/5): Great location - Have stayed there previously and will be staying again
• Kung (6/5): A safe hotel in old city center - BE AWARE: NO GYM as said in the hotel details. Breakfast buffet closes at 9am (!). Others are quite OK and worth the money spent.

Photos