Alex Hotel & Spa
Location: 13-15 Place des Marseillaises, Marseille, Bouches-du-Rhone, 13001, Marseille, FR
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Discover a tranquil oasis at Alex Hotel & Spa, where relaxation and excitement blend seamlessly in beautiful Marseille.
Indulge in Serenity
Unwind at our full-service spa, offering rejuvenating massages that will melt your stress away. It’s the perfect retreat after a day of exploring the vibrant city.
Modern Comforts
Stay connected with complimentary wireless internet throughout the hotel. Each of our 33 air-conditioned rooms is equipped with iPod docking stations and flat-screen televisions, ensuring you feel right at home.
Savor Delightful Dining
Start your day with a delicious buffet breakfast served from 7:00 AM to 10:30 AM, and wrap up your evenings with a refreshing drink at our cozy bar/lounge.
Whether you're here for leisure or business, Alex Hotel & Spa offers an unforgettable stay. Book your escape today!
Important Information
- Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- Cashless payment methods are available for all transactions.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Policies
Check-in: 03:00 PM - 02:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Full-service spa
- Free WiFi
- 24-hour front desk
- Terrace
- Luggage storage
- Concierge service
- Wheelchair accessible
- Elevator
- Breakfast available (surcharge)
- Safe-deposit box at front desk
- Multilingual staff
- Free newspapers in lobby
- Full-service spa
- Smoke-free property
- Tours/ticket assistance
- 24-hour fitness facilities
- Reception hall
- Wheelchair-accessible public washroom
- Wheelchair-accessible spa
- Stair-free path to entrance
Rooms Available
-
Superior Suite
1 Queen Bed and 1 Queen Sofa Bed
269-sq-foot room with courtyard views
Layout - Bedroom and living room
Internet - Free WiFi
Entertainment - Flat-screen TV, premium channels, and iPod dock
Food & Drink - Coffee/tea maker and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and free toiletries
Practical - Desk, safe, and phone; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Raised toilet seat
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- MP3 docking station
- Free cribs/infant beds
- Bedsheets provided
- Highchair
- Champagne service
- Low-height counters/sink
-
Signature Suite
1 Queen Bed
269 sq feet
Layout - Bedroom
Internet - Free WiFi
Entertainment - Flat-screen TV, premium channels, and iPod dock
Food & Drink - Coffee/tea maker and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and free toiletries
Practical - Desk, safe, and phone; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Raised toilet seat
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- MP3 docking station
- Free cribs/infant beds
- Bedsheets provided
- Highchair
- Champagne service
- Low-height counters/sink
-
Deluxe Room
1 Double Bed OR 2 Twin Beds
205 sq feet
Internet - Free WiFi
Entertainment - Flat-screen TV, premium channels, and iPod dock
Food & Drink - Coffee/tea maker and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and free toiletries
Practical - Desk, safe, and phone
Comfort - Air conditioning and daily housekeeping
Accessibility - Raised toilet seat
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- MP3 docking station
- No cribs (infant beds)
- Bedsheets provided
- Highchair
- Champagne service
- Low-height counters/sink
-
Club Room
1 Double Bed OR 2 Twin Beds
151 sq feet
Internet - Free WiFi
Entertainment - Flat-screen TV, premium channels, and iPod dock
Food & Drink - Coffee/tea maker and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, phone, and highchair
Comfort - Air conditioning and daily housekeeping
Accessibility - Raised toilet seat
Need to Know - No cribs (infant beds) available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Private bathroom
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- MP3 docking station
- No cribs (infant beds)
- Bedsheets provided
- Highchair
- Champagne service
- Low-height counters/sink
-
Junior Suite
1 Queen Bed and 1 Twin Sofa Bed
269-sq-foot room with courtyard views
Layout - Bedroom and living room
Internet - Free WiFi
Entertainment - Flat-screen TV, premium channels, and iPod dock
Food & Drink - Coffee/tea maker, free minibar items, and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Desk, safe, and phone; cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Raised toilet seat
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- MP3 docking station
- Free cribs/infant beds
- Bedsheets provided
- Highchair
- Champagne service
- Low-height counters/sink
Guest Reviews
- Diann (10/5): - The staff was very friendly and helpful. Great recommendations for lunches and dinners. The hotel room was very clean and spacious for our needs. The hotel was in a great location. It was very close the train station and rental cars. Also there were several restaurants within walking distance. They do not have parking, but there is a garage that the car rentals are in that is public parking as well. This is a family owned hotel. The breakfast was great.
- Andrew (10/5): Great value stay in central Marseille - Good value hotel near the train station. Buffet breakfast was decent, enough choice for vegans including almond milk on request, toast, beans, fruit salad, little jars of apple sauce and cinnamon stewed prunes which were delicious
- Alan (10/5): - The room were large and very clean. Front desk personnel were very helpful.
- Suzanne (6/5): - Very Convenient to train station.
- Deo (6/5): - Room was smelly specially the toilet
- Richard (6/5): - Nice hotel, helpful friendly staff, good breakfast bad neighbourhood. For the cost of the hotel if you are stay few days I would suggest the vieux port. Much better neighbourhood. Alex is great for one night and a need to be close to the station.
- Simon (10/5): Quiet hotel - Very helpful staff with good restaurant suggestions.
- Lori (10/5): - Large bathroom with spacious shower. Comfortable beds.
- Sharon (10/5): - The hotel and staff were great! Bfast was excellent. The location is great for train travel. You can walk to the area of Old Port in 20-30 minutes. We enjoyed our stay at the property. The location is in a very diverse area. We felt safe at the Alex.
- Ho-ly (8/5): - The property was conveniently located right across from a train/bus station, and within walking distance to major sites. Room was very clean and staff extremely friendly, helpful and accommodating. That said, the immediate area around the property was fairly dirty, messy and overall unappealing.
- Anne (10/5): - The hotel was very nice and clean. Staff was friendly and helpful. Room was small but nice. Breakfast was good.
- Matt (6/5): - Decent hotel but way over priced for what you got.
- Songlin (10/5): very nice hotel to stay - nice hotel, comfort room and have the equipment and amenity we need, convenient location, will stay again.
- Richard (10/5): - Clean, comfortable roo, excellent location, excellent service & breakfast. Unfortunately the immediate area around the hotel is a bit dodgy, but the hotel is a diamond in the rough
- Eeva (8/5): - Nice clean hotel with modern decor across from train station . Super convenient for early departure next morning .
- Sally (10/5): - Spacious room and bathroom. Friendly staff. Near train station.
- Matthew (10/5): Suite was Sweet - The suite with private balcony overlooking the city was worth it! I rarely pay for the nicest room on property when I travel but this room was perfect. The Air Conditioning was also very strong. Breakfast was serviceable and a cheap add on at booking (check the rates, it was $6 more with our room but $14+ with others)
- Aimee (10/5): - Easy to find across from train station. Delicious breakfast with outdoor and indoor seating. Comfortable room. Walking distance to many restaurants in Old Port.
- Rebecca (10/5): Great location, helpful staff! - We loved this hotel, and it’s convenience to the train station and many restaurants. The staff were super friendly and the rooms were clean and comfortable. Note: the pool is not included in your stay, and some rooms have no elevator access, so be mindful when booking.
- Jodi (10/5): Nice hotel - Great location right next to the train station. Be sure to go down the escalator and not the stairs as they are a challenge with luggage. Easy to walk around the city from here. Room was great- we got a jr suite for extra space and it was perfect!
- Claude (10/5): - During our recent trip, we visited many different places—and I can confidently say that Alex Hotel was the best. The staff were very helpful, the location was fantastic (right across from the station), and the hotel was very clean and spacious. The breakfast was excellent as well. The only issue we encountered was with the spa. There was a young Chinese couple with a newborn baby wearing a diaper in the spa area. They brought the baby into the jacuzzi. Out of courtesy, we left the jacuzzi area and waited until they were finished. However, after they left and we entered the jacuzzi, we noticed something at the bottom of the water. We were quite certain of what it was, so we left immediately. I hope the hotel considers implementing a policy to restrict access to the spa for babies or young children in diapers, to ensure hygiene and comfort for all guests.
- Natalie (6/5): - The property itself is fine and it’s very convenient 1 minute walk to the station. Not in a great area though.
- Andrew (10/5): - Alex Hotel was friendly with a good room and nice breakfast. Gym facility was also good. Reception looked after our bags when early for check in and offered water on a hot day.
- J B (10/5): - Clean City centre place to sleep which was convenient for the railway station. The area is not very nice and this was my impression of the whole of Marseille city centre.
- Richard (6/5): - Location is good
- Sophie (10/5): - My second time staying at Alex hotel. Very pleasant place in the middle of the city. We specifically liked the p
- Debra (10/5): - Very clean. Friendly, helpful staff. Very close to train station
- Connie (6/5): - On arrival coming out of the elevator to our room there was a pile of laundry on the floor near our door . Our carpet in the room needed cleaning . Walls needed washing , stains . Room needed painting desperately. Glasses were not picked up or replaced during the 3 days . No bar of soaps in the bathroom . Am breakfast staff were lovely .
- Nicholas (4/5): Can't use the spa/ small beds/ impersonal hotel - Small beds (twin room), noise from the streets, and you cannot use the spa without paying, change the name of the hotel if you can't use the spa, it is wrongly advertised. Also, you get charged 15 euros for each half and hour you want to late check out. In the 97 countries I have travelled to, this is the first place I have not been offered a free one hour late checkout.
- Kate (6/5): - Right next to train station but did not feel comfortable as a single woman waking the area
- JOHN (10/5): - Near train station, restaurants, Old Port and a market. Wonderful staff! Small room! Great balcony! Super breakfast!
- Krishna (8/5): - Good hotel for easy access to train station and 15 minute walk to old port. No complaints. Free breakfast was ok. Not fancy but good hotel.
- Kenneth (10/5): Great time in Marseille. - Wonderful place. Book the 2hr. Spa, great way to relax after a day in Marseille. Breakfast was delicious and the expresso machine and homemade yogurt exceeded expectations. Great walk to old port.
- Dan (10/5): - Awesome hotel
- SVETLANA (10/5): - Convenient location to the train station
- sarah (10/5): Great hotel near railway station - Excellent location if you wish to be near the railway station. The young man who checked us in was very friendly and helpful. When walking into our room it smelt wonderful, it was a really lovely aroma , we loved it. The bed was very comfortable, we had a great nights sleep. One small problem for my husband who has mobility issues was the toilet was very low ( minor issue ). We arrived around two ish and the lady on reception at that time said our room would not be ready before 3 o,clock.
- Paul (8/5): - The location was great, right across the street from the train station. The rooms were small but clean. the breakfast was poorly monitored and not replenished enough. Staff was friendly.
- Margo (10/5): - Perfect proximity to the train station and all the sites
- Verified traveler (10/5): Great hotel and good staff - Great hotel and good staff. Close to railway station
- J (10/5): Great hotel and good staff - Great hotel and good staff. Close to station
- veronica (8/5): - Central location Very pleasant staff.
- Mark (10/5): - The hotel staff were excellent and very polite. The hotel itself was excellent and right next to the train/bus station.
- Verified traveler (10/5): - Very good stay here, reception staff were so accommodating and were able to direct me to the best spots.
- AZARPASHA (10/5): - Good
- Jaguar (10/5): - Amazing place. Super nice beds. Great internet.. but unfortunetly no a/c
- Trevor (10/5): - I would definitely stay here again!!! the staff were super helpful and friendly!
- Steven (8/5): - great convenient
- Georgia (6/5): Not up to snuff! - I chose this hotel primarily because it had a "Wonderful" rating and it is very close to where my colleague and I had business meetings. We did not want to have to walk a far distance with all of computers and speaker. First, I not consider this hotel wonderful, at all even though the front desk staff was extremely accommodating. I asked to change my room because the noise of the traffic in front of the hotel loud most of the evening and into the night. The staff happily arranged that so my third night was quiet. Granted, I have very acute hearing so I wear earplugs because I know that. IMO, the breakfast and breakfast room were not great at all. The room is dark and food was mediocre with few choices. The eggs, "bacon," sausage (?) was essentially in another room, and the bread, confiture, cheese, fruit and beverage machine in another. The fruit salad was soggy as if it had sat overnight, the orange juice spoiled. The fromage blanc was delicious which I think they make on site. If I were ever to return to Marseille I would not go to this hotel again, sadly. Not up to par to the last hotel where I stayed closer to the port.
- Jay (10/5): Nice place. - Very comfortable place. Folks were nice. Directly across from the rail station.
- Jan (10/5): - Short stay at the Alex after arriving by train and before heading in to the countryside. Excellent location, room clean and comfortable, very helpful staff.
- Erik (8/5): - Great staff upon check in. Area a bit dodgy at night. Very convenient as it's literally right next to station.
- Michael (10/5): - Very charming hotel, great sleep. Location is perfect.
- Jeffrey (10/5): - Overall a great stay. Staff were really outstanding and my junior suite was very comfortable. The location is a good walk to the most popular tourist areas of Marseille but can't be beat for convenience when it comes to the train station.
- Emily (8/5): Fantastic for a short stay in Marseille - Hotel was conveniently located by the train station in Marseille, which meant using the shuttle service from Marseille airport to the train station made it the hotel very accessible door-to-door. It is a short walk to both the port and Le Panier, two great areas of Marseille. The hotel staff were extremely accommodating and were always on hand to assist. I would definitely stay at the Alex again if I return to Marseille in the future.
- Robert (10/5): felt welcomed - very comfortable hotel, decent fitness room, just opposite station
- Nicole (10/5): - Across street train station. Hotel is safe and clean. Area outside still felt safe in daytime didn’t venture too far at night. Many multiculturalism area for dining options
- MARINA (8/5): - Great location and very nice breakfast. A room was a little small but overall we liked the hotel.
- Jane (10/5): - Staff were wonderful and the room was beautiful.
- Verified traveler (10/5): Lovely hotel - Quirky hotel, close to the station. Very helpful staff, small but clean and comfortable room.
- ALEXANDRA (8/5): Rough area by gare, nice rooms, friendly staff - Comfortable room, quiet, clean, nice linen. Dodgy area! Did not feel v safe.
- Jacqueline (6/5): - Perfectly nice hotel - lovely staff very warm welcome, very clean and suite was very specious. Breakfast is very limited and not replenished. 2 female travellers and felt the area around the hotel was not the best. Not the hotels fault just personal feelings.
- Albert (8/5): - The surrounding is too noisy’
- Jeff (10/5): Alex is Excellent - The room was clean, comfortable and the staff excellent.
- Karma (10/5): - Although this was right by the train station, meaning the location wasn’t amazing. It was also very easy to get to and the property itself was clean air conditioned. The staff was friendly and it was super cute! I would definitely stay here again.
- Ashley (10/5): - We enjoyed a couple of nights at this oasis of a hotel in the heart of Marseille. On arrival, just across from the train station, we were warmly welcomed by Xander who went above and beyond to make us feel at ease and show us to our room. We had a large family room with comfortable beds which was very clean, modern and quiet. We loved the courtyard area and had breakfast at the hotel which was great - plenty of choice and fresh waffles were made for my teens when requested! The hotel is in a convenient location for accessing the train station and is a short walk to the port area. Overall we would highly recommend this hotel.
- Michael (10/5): - Fabulous little hotel across from Ste Charles train station. The area around is okay. The hotel is clean and quiet. We had a room for 4 which worked well. One quirk, the toilet was in one part of the room and the sink/shower at the other end. Air conditioning was perfect for the hot weather. Breakfast was a little pricey but there were lots of options: pastry, bacon and eggs. There’s a patisserie two doors up. Front desk staff were extremely helpful. Highly recommend this hotel.
- Andrew (2/5): It kind of sucks. - When I arrived there was a couple who had all of their stuff stolen from their room. They charge you $35 to use the spa so this really isn't a spa hotel. It's just a hotel and it's near the train station, so whatever you expect you should lower your expectations dramatically.
- Kinsey (10/5): - We loved our stay here! The rooms were nice, the area was convenient (right next to the train station and a short walk from the old port) and the inner courtyard was lovely. Would definitely stay here again. FYI - the spa is extra and you need to book in advance.
- Denise (10/5): - The hotel was great and the staff very friendly. There is a restaurant right next to it which makes it very convenient if you are hungry at anytime. It is open 24/7. I did not like how dirty it was outside the property, however, I am not sure if the property can do anything about it. Overall, the hotel was very nice. They do have amenities that I would have liked to have used but they do charge extra for everyone of them. That would have made the stay way too expensive. Same with laundry, they charge way too much so I had to find a laundry facility to do our laundry.
- Andre (10/5): - The hotel and staff are amazing. If you want a place to stay for a night close to the St Charles station, honestly this is it. Amazing staff and amenities. The area around it sucks. No good restaurants, and overall Marseille is a horrible city. Unsafe and extremely dirty.
- Lauren (10/5): - The Alex Hotel & Spa was booked due to it's close proximity to the train station. The staff upon check-in were helpful & friendly and our room was clean and renovated - it was one of our favorite stays in France! Also, the balcony was a plus and was a great way to relax and unwind after a day of travel while still enjoying the city.
- Steven (10/5): Lovely City Centre retreat - This is a very comfortable Hotel within easy reach of the main train station and its links to the Airport. A short walk finds you at the Old Harbour - would certainly return here
- Ann (10/5): - The location of the hotel was very convenient. The staff was very friendly and helpful. Breakfast was plentiful and tasty and the outdoor patio for breakfast was lovely.
- Joseph (10/5): - Nicely fitted out in modern style. We had a room overlooking the charming breakfast courtyard, not the main road, so it was peaceful and there were trees outside the window, which is unusual for an hotel so close to the station. Price was good too. We didn't have breakfast, as we preferred to go out.
- Philippa (10/5): - Such a gem of a hotel. The area isn’t particularly great but you are 10 mins walk from Vieux port and near les paniers plus ideal for the train station which is across the road. This is the only “flaw” which really isn’t that big an issue - otherwise perfect and the staff are super helpful and friendly
- marie (10/5): - Clean and stylish small boutique hotel. Very close to train,coach and metro.
- Eric (10/5): Very good price and high quality - Very neat hotel and very well located if you travel by train to or from Marseille
- rudraksh (10/5): - It was a clean property and very close to the train station.
- Ross (10/5): An Oasis a cross the road walk from St Charles - A wonderful hotel. You can see the hotel sign from outside St Charles Station (exit down the escalator near the taxi stand, but do not take a taxi its a short walk). The rooms are a good size with a large bathroom with an excellent shower. The breakfast room has an outside relaxed terrace with hot and cold options and excellent coffee. The hotel has a gym and sauna with a small indoor pool. Out the back is a seperate small boutique building with additional rooms. The service is warm and friendly with a willingness to accommodate for example the air-conditioning in my room was inefficient so they moved me to an alternative room. It is a short walk down Place de Athens turn right at McDonalds and voila you are a short walk to the Old Port. Alex Hotel and Spa is now my preferred place to stay in Marseille.
- Carla (10/5): - Charming, sweet staff, v clean super convenient across from train station. Metro across street too
- Enrique (10/5): - Conveniently located next to train station
- Gretchen (10/5): - A beautiful facility with very friendly and hospitable staff. After 24 hours of travel, it was the perfect place to rest and relax in complete comfort and quiet. Thank you for a wonderful restorative stay.
- Verified traveler (10/5): Nice overall - Arrived late by train - so location was very good. Walk to port area wasn't bad. Not the greatest area, but no issues especially in daytime when lots of people are around. I think the rooms vary a good bit in layout. Front desk - especially Eskander - was excellent.
- Amanda (10/5): - This is a beautiful hotel just steps from the train station with lovely courtyards and a nice breakfast. It felt like a hidden gem. I didn't want to stray too far from the hotel by myself after dark, but I enjoyed taking it easy in the hotel for the evening I spent there.
- Roger (10/5): - Right across the metro station, very convenient
- Warren (10/5): Warren - Excellent place for an overnight stay. We were in Marseille one night for a museum visit and this place was great. Very clean with friendly staff and prompt service. We would stay here again. Also very quiet
- Tori (8/5): - Convenient location for the night as our train was cancelled to Paris
- Deidre (10/5): - We absolutely loved the Alex Hotel Spa. We made the most of the spa facilities and enjoyed some down time from a very busy holiday. The hotel itself is stunning. Beautiful decor and the friendliest hotel staff who were super helpful and accommodating. Our rooms were so comfortable and clean and we can't wait to return! Thank you for a great stay!
- Catherine (10/5): 5 Stars, highly recommend!!! - Hotel Alex is right outside the train station so the outside is deceiving of how nice the inside is. This was our favorite hotel on our trip through France. Victoria greeted us and was the kindest most helpful person we encountered on all our travels. She gave us great advice on the best way to see the city of Marseille and for future travel around France. Hotel Alex also had the most lovely breakfast that we all enjoyed. 5 Stars highly recommend!!
- Mark (8/5): - Lovely hotel close to the main terminal.
- Craig (8/5): - Nice property inside. Spacious and renovated room
- Clayton (10/5): - I had a short stay at Alex hotel & spa and I am definitely coming back. The hotel is in a great location, just beside the main station. The facilities were spotless clean and the front desk Jose was exceptional in making our stay a great experience. The breakfast is really worth the money
- Ethan (10/5): - The property was nice and clean. The rooms were on the small side but the Bathrooms were huge. While the neighborhood might not be the best in Marseille it was convenient to the Train station and the Old Port. The staff was very friendly and helpful
- trang (2/5): - Very disappointed with the size and cleanliness of the rooms. Excessive amounts of mould found in the showers and horrible on shower curtains. Considering mould remover spray is £2, this shouldn’t be the case. Cupboards in the room were also broken. On top of bad customer service when we expressed our issues. Front desk staff were reluctant to help, they pretty much told us to deal with it. You’re better off booking something closer to the harbour as there is more activities to do there. Price of the rooms for what you get is not worth it. Avoid.
- trang (2/5): - Turned up the property and found mould in the bathroom. Customer service is not that great either. You can’t use the spa without paying for it. Read all the small print.
- Linda (10/5): - The neighborhood is sketchy, but once inside the hotel, it is safe, clean, calm and serene. Ask for room facing the courtyard. Coffee, and breakfast is good, but not the hot food. Front desk staff is friendly and helpful.
- I-Kai (10/5): - Welcoming friendly staff that made our stay enjoyable. Our junior suite was perfect! Quiet and facing courtyard. Love the balcony. Breakfast was delightful. Super close to metro station and Gare Saint Charle. A good base for exploring Marseille. We knew about how the area could "feel" unsafe after reading many online reviews, so we didn't even bother to leave the hotel in the evening, but we do know why some people might feel "unsafe" in the area. Train/Bus stations area tend to be a little sketchy in many big cities, so that is understandable.
- Joe (10/5): - One of the receptionist was so much help, I wish I got his name, helped us with getting to the airport and visiting the nearby Calanque. Also the spa was absolutely premo!
- David (10/5): Hotel Alex and Spa - Absolutely a 10/10 . They could not have done any more for us . The hotel has a modern feel and is very clean and fresh looking. Breakfast was more than your normal French little breakfast. Bacon , eggs Beans. Fantastic selection of breads with beautiful jams . 10/10 for us
- Samantha (10/5): - The staff was honestly so kind and helpful. The parking situation was'nt ideal but they will go above and beyond to help you find a place. Would absolutely stay again.
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