SureStay Hotel by Best Western Whittington Rend Lake

Location: 13277 Freeway Ln , Whittington, us

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Pets allowed
• Lift / Elevator
• Safety deposit box
• Fax/photocopying
• Facilities for disabled guests
• Non-smoking throughout
• Wheelchair accessible
• Fruits
• Visual aids: Braille
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Fire extinguishers
• First aid kit available
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Physical distancing in dining areas
• 24-hour security
• Security alarm
• Key card access
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Self parking (surcharge)
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Secured parking
• Bulk dispenser for toiletries

Rooms Available

• Queen Room - Mobility Accessible/Non-Smoking

  The double room provides a tea and coffee maker. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Satellite channels
  • Alarm clock
  • Toilet paper
  • Trash cans
  • Cots

• Queen Room with Two Queen Beds

  The quadruple room features a tea and coffee maker. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Satellite channels
  • Alarm clock
  • Toilet paper
  • Trash cans
  • Cots

• Queen Room with Two Queen Beds - Pet-friendly

  The quadruple room offers a tea and coffee maker. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Satellite channels
  • Alarm clock
  • Toilet paper
  • Trash cans
  • Cots

Guest Reviews

• Stuart (7/5): - Good, although when we were there for the breakfast it was only bagels.
• patricia (9/5): - Clean comfortable bed and room.. Good place for the money. Not much of a breakfast selection.
• Gerald (9/5): - Very clean and staff was very pleasant. The place is in the middle of nowhere. What they offered for breakfast was a great disappointment. Then there is no close restaurant to even get a good breakfast. Our microwave and refrigerator was not working.
• Lauren (8/5): -
• Wayne (10/5): It was a night layover from driving and it was a good place to stay. Bed was comfortable - Clean and comfortable
• Avril (9/5): The bed was great! - Super comfy beds! Very clean. Great water pressure & very hot water in the shower. The breakfast is lacking. Not much variety. Toast, bagels, cereal, not much else.
• MIKE (9/5): -
• GLENDA (8/5): Clean and quiet. Nothing in this area for about 7 miles, although, Burtons cafes only a mile away. - The breakfast was very light cereal, toast, instant oatmeal, coffee was available all day.
• Coffel (10/5): Satisfying - Great place. All good.
• CORRIE (6/5): - Rooms were clean and beds comfortable. Not much of a breakfast offered.
• Betty (8/5): - My room was very nice and clean. The staff was amazing.
• R E E (8/5): Perfect location when I got tired of driving. - Stopped when I got tired of driving. Friendly check in. Functional / clean room / quick breakfast. Back on the road. Was fine as is
• Wendell (8/5): -
• LaWanna (10/5): -
• Douglas (10/5): - Breakfast was good. Cereal, bagels, muffins, fruit, coffee, juice, donughts.
• Barbara (8/5): Very clean, great price and safe area. - Conveniently located for us. Close parking. Very clean. Friendly staff. Overpowering smell as we walked in the door. Not sure if it was cleaning products or air fresheners. My allergies were over the top active all night. Room was humid all night. AC on. But everything felt damp.
• Michael (9/5): - Simple breakfast. It'll do Loud air conditioning. It did work very well.. No final receipt sent to Email
• Danielproctor (8/5): -
• Donna (8/5): Great and comfortable hotel, clean and maintained. Breakfast is almost continental but was good. -
• Katherine (9/5): -
• Meyer (10/5): Awesome Get A way - Everything very helpful staff,and kind I liked all I have no dislikes, only wish I could of stayed longer.
• Raul (10/5): Great value for the price. The continental breakfast was adequately provided, also the coffee wasn’t bad either. Will be - The front desk was helpful with the late night checkin. The staff were pleasant and also helpful the following morning.
• Meyer (10/5): Excellent - Everything was excellent and all the staff was very friendly and helpful in every way needed I highly recommend you staying with them I cant think of a reason, All was good for me
• Himangana (5/5): -
• Vanessa (9/5): I was extremely pleased. We had a let room and it was clean and didn’t smell. The pet fee was extremely reasonable. Staf - It was far enough off the interstate to feel safe but close enough to not fe like it was a long drive They could have added a few things for breakfast
• Donald (10/5): Nice and quiet - Clean and the staff was pleasant
• Liping (9/5): A great hotel at a low price. - The room was very big, comfortable, and modern. It was much much better than I expected for the amount that was charged for the stay.The staff were very friendly and helpful. I really liked everything.
• Gary (8/5): Very clean comfortable room. Polite desk staff, housekeepers and Great location. - Excellent location from the highway and friendly staff and comfortable bed and clean room The breakfast was not much. Bagels, muffins and toast, Yogurt and cold cereals and fruit juices, coffee Only one apple in the fruit bowl at 8:30am.
• Payne (8/5): Room accommodations were adequate. - Location is convenient for my needs. Was disappointed about the breakfast. Was not able to eat there (only cereal and gluten foods offered) and had to purchase the meal elsewhere which was quite expensive.
• genel934 (10/5): A pleasant surprise in So. Illinois - I recently stayed a week at the SureStay Hotel in Whittington, IL, and I can honestly say it exceeded my expectations. It was located directly off Route 37, close to Mt. Vernon, Benton, Rend Lake, Wayne Fitzgerrell State Park, and of course, Burton’s Café (a personal favorite), home of the original White Pie. Trust me when I say that alone is worth the trip to Southern Illinois. The room was reasonably priced, clean, quiet, and comfortable. The free continental breakfast offered what one would expect: fresh coffee, hot tea, cereal, bagels, and yogurt. While it’s not brunch at the Waldorf, it’s the perfect way to start your morning before exploring the area. One of the best parts is that it is pet friendly. Unfortunately, I was not traveling with my pets, however there was a dog next door that I never heard once. I am sensitive to smells and although it is pet friendly, I could not smell any trace of a previous furry friend that had stayed in my room. The staff were exceptionally friendly, accommodating, and seemed genuinely eager to make me feel at home. Personally, I have to say that the highlight of my stay was the impeccably dressed doorman, Oliver. Granted, he was a little chatty, he could be demanding at times, refused to hold the door open or even help with the bags, but that was easily overlooked because of his friendly demeanor. I failed to mention, Oliver is the resident cat, and for anyone that thinks cats do not have personalities has clearly never met Oliver. While he is always present, he is never in the way. He has his own house; he is well cared for, vetted and truly a goodwill ambassador for SureStay. If you’re traveling through Southern Illinois and want a clean, comfortable, and welcoming place to stay, do yourself a favor and book a room at SureStay Hotel in Whittington. You might even get to meet Oliver, the hotel’s local celebrity.
• Denise (7/5): - Beds were super comfy. There is a really bad smell in the hallways like gas
• Peter (10/5): -
• Morris (5/5): -
• Tara (9/5): -
• Patricia (9/5): - Did not eat there Ice machine on every floor
• Judy (6/5): - There is nothing around really. Plenty of parking. We stayed for a quick overnight and continued on our way in the am. The continental breakfast was subpar. Nothing hot at all basically cold cereal, yogurt bread or a muffin some juice and the milk was 3 days past expiration. Carpet in the breakfast area was grungy. Very small room and mostly high top tables. Bed and room were ok. Shower curtain showed some mold.
• Stephen (10/5): - Great place to stay.
• Louis (10/5): - It was a nice stay. It was very quiet and easy to relax and sleep. The staff was very friendly and nice. If I had any complaints at all, it would be nice if they had fresher bagels and doughnuts for the breakfast.
• Nikki (10/5): - Easy to get to
• William (10/5): Great motel to stay while visiting the winery across the road a ways. - Easy access to anywhere,clean comfy room. Elevator needs ac or fan in it,extremely hot,pray it doesnt break down.2 nd trip there they had power outage issues,when electric came back elevator not operable.thats the only bad thing i see there.
• Sean (10/5): - Friendly and accommodating staff! Breakfast is continental. Nicely kept hotel and great value for the price!
• Christine (10/5): - Very comfortable for overnight stay. Not much in vicinity, but fine by me as I was looking for a convenient place on my route. Breakfast was light.
• michael (10/5): - Nice well kept property, breakfast very limited. Great choice to stay
• Ron (8/5): - Ok
• Rebecca (10/5): -
• Patricia (10/5): - Nice
• Vera (10/5): -
• Herring (9/5): - The bed,pillows and staff were delightful. Price for the location.
• Arne (10/5): Road Trip - Found the hotel on line close to the highway that we were traveling. Our room was comfortable bed, clean room .
• Troy (8/5): - The room was a little musty smelling but otherwise it was comfortable.
• Magnus (9/5): -
• Ed (10/5): - The staff was friendly and very helpful.
• Jacob (10/5): -
• Tyson (8/5): - A bit outdated but it was perfect for 1 night to just sleep then hit the road again. Bed was very comfortable and staff was super friendly.
• Nancy (9/5): Wonderful stay - Very clean and convent . Staff was excellent. The tub/shower is a little small. I’m handicapped and had hard time getting in and out. Had my dog with me so couldn’t get handicap room. Would suggest grab bars in shower.
• Jennifer (4/5): - There were so many ants in our room! In the beds and the room smelled like cigarettes! It was honestly gross! I would skip and go to next town!
• Sandra (10/5): Wonderful location and friendly people.I would stay there again. - Staff very friendly Easy for use to get anywhere from there Mt Vernon,Benton You have to text them to clean your room the days your there I didn’t know that last time they just came in and cleaned without me asking.
• Shevy (10/5): - The staff is very friendly! We paid a stipend fee for a pet friendly room
• Sandra (8/5): -
• Jonathan (10/5): - Always a nice place to stay while fishing a tournament on Rend Lake.
• Anthony (6/5): - broken tp holder in washroom. missing clothes hangers.
• William (10/5): Staff Great!!!😊 - Excellent, location, Quiet, No Smells in room or Hall! My Kind of place! Nothing!
• Jerzie (10/5): Clean and Comfortable - Incredibly clean and comfortable stay! The staff were super friendly and I had one of the best night sleeps of my life haha
• Vickie (10/5): Exceptional - A good clean basic Hotel with easy on and off to the interstate. Helpful check in staff at the front desk.
• John (10/5): We enjoyed the clean room and peace quit to relax. Staff was great. - Great staff. Very clean room. Very quit place to rest. A+ A+ Can not think of anything
• Jake (6/5): Pleasant -
• Carolyn (10/5): - On our way home from Florida room was clean staff was friendly
• John (10/5): We enjoyed our stay - Clean and friendly staff Nothing
• Robert (6/5): - Next to Pheasant Hollow Winery😁👍🍷
• Mark (10/5): - Very friendly staff. Very clean.
• Ron (10/5): Exceptional -
• Verified traveler (8/5): recommend - quiet and clean, away from busy roads and traffic
• Erin (10/5): - We had originally two different stays, but ended up extending our stay to be one long stay, it was very easy to do! However, the hotel keys kept not working because we would put them by our phones or in our wallets. This was frustrating.
• Gabriela (4/5): Disappointing -
• Brown (10/5): Exceptional -
• Cassandra (2/5): - The room smelled moldy and damp. We found multiple bugs in the room. Comments are misleading. Breakfast was cereal and bagels in a bin. It was not worth the price.
• Derek (6/5): - The advertised breakfast amounts to just cereal and toast. The few pastries there were for picked over right away. Wouldn't have been a big issue but the hotel has no other options reasonably close.
• Ivan (10/5): - Quiet place. Going through some renovations and our room was updated nicely.
• Angela (4/5): - Fine enough accommodation generally speaking, but did see roaches in my room. Was surprised based on how highly rated this hotel is.
• Jeanne (6/5): - There are plenty of other places to stay nearby, wished we'd have chosen another property. No one wants to have to change rooms once they've settled in. Staff is bare bones, had trouble finding someone to report to when we left this morning. Also, no restaurants nearby, or open on Mondays so had to eat what we had leftover from our earlier lunch. If all you need is a bed for a few hours it works, otherwise you'd be best to find another spot.
• Judy (9/5): Clean rooms, good location, friendly staff - Good location Breakfast could have been better
• John (8/5): - All in all a good clean place and good price. Stayed one night amd wpuld do it again
• Verified traveler (10/5): Good value - Easy check-in, quiet. Set expectations low for the breakfast and you'll be fine.
• Anita (8/5): - Very good place to stay
• Arleen (10/5): - Room very nice. Clean and spacious. Bed was comfy.
• david (10/5): - e
• Christy (10/5): - This is a lovely new place that's pretty far removed from traffic noises or busy streets. The bed is comfy and parking is super close to my room.
• Cedric (4/5): - Ok
• Martin (8/5): - A few small detail need attention
• Ressler (10/5): It was a no frills property to stop and rest to get ready to travel again. Just what I needed! - It was a great location, quiet and had a nice big area for dogs.
• Brenda (10/5): - Checked in with Amy, and got restaurant referrals from her. Everything was great.
• Sandra (10/5): - Very comfortable bed. Clean room. Quiet. Easy parking.
• Marilyn (10/5): Nice place to stay - Our stay was very nice. The hotel is clean and all the staff were very friendly. The beds are comfortable. My only complaint was that it is so small the front desk people have other duties, so we had to wait a little bit to check in and out. But, that was no big deal. The hotel met our basic needs - a clean place to sleep and shower. It's a nice place.
• Craig (6/5): - Rooms were clean. Beds were comfortable. Bird poop all over both entries. Not close to dining or shopping. Continental breakfast was weak!
• Brandy (8/5): Good hotel for last minute necessity - Property is under renovation. The swrvice was good. Facilities were clean even thoigh construction seems to be on going. The breakfast was good, could have more options. The property has an issue with bird feces, it wouldnt be an issue, but it is built up by the front doors to the entrance of lobby
• John (10/5): Great place to stay - Excellent staff Nothing
• Laura (8/5): - Good Hotel with a comfy bed. Moderately priced. No frills breakfast- nothing fancy. Cereal and toast, with a few bagels and muffins.
• Susan (6/5): Question the high price - Nice, clean and fairly new hotel. However a little over priced and no breakfast offered. Just sugary cereal and stale bagels and apples. That is not breakfast!
• Christine (6/5): Mediocre but clean - The rating was 8.8 so we expected something updated. It was clean but the pillows were terribly hard and uncomfortable. The rooms were decorated in the 1970s as was the hotel. However, staff was friendly and the bathroom was updated as well. The carpet needs replaced throughout the hotel as do the drapery and entry.
• Jansma (7/5): Convenient clean affordable - Convenient location, older but clean. Petn friendly for a usual price. Nothing. It met my expectations for the price.

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