Beach Club by Haad Tien

Location: 19/9 Moo 3, Haad Tien, Koh Tao, Surat Thani, 84360, Koh Tao, TH

Star Rating: 3 Stars

Property Type: Resorts

About this Property

Important Information

Policies

Check-in: 02:00 PM - 11:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Area shuttle (surcharge)
• Free WiFi
• 24-hour front desk
• Garden
• Sauna
• Wheelchair accessible
• Gift shops or newsstand
• Hiking/biking trails nearby
• Scuba diving nearby
• Breakfast available (surcharge)
• Safe-deposit box at front desk
• Free newspapers in lobby
• Mountain biking nearby
• Smoke-free property
• Grocery/convenience store
• Tours/ticket assistance
• Free wired internet
• Area shuttle (surcharge)
• Free ferry terminal shuttle
• Snack bar/deli
• Snorkeling on site
• Beach umbrellas
• Beach sun loungers
• Beach towels
• Couples/private dining
• Motorcycle parking only
• Mountain climbing nearby

Rooms Available

• Penthouse

  1 Double Bed

  861-sq-foot room, balcony with beach views

  
  

  Club/Executive Level - internet access in the lounge

  Layout - 2 bedrooms

  Internet - Free WiFi

  Entertainment - 42-inch LCD TV, satellite channels, and DVD player

  Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower, bathrobes, and slippers

  Practical - Safe, desk, and phone

  Comfort - Air conditioning and daily housekeeping

  Need to Know - No rollaway/extra beds available

  Smoking And Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • DVD player
  • Private bathroom
  • Slippers
  • Satellite channels
  • Interconnected room(s) available
  • Electric kettle
  • Wardrobe or closet
  • Bottle of water
  • Room service (limited hours)
  • Daily housekeeping
  • Ceiling fan
  • Blackout drapes/curtains
  • Free WiFi
  • No rollaway/extra beds
  • Smoking and Non-Smoking
  • Bedsheets provided

• Ocean Family

  2 King Beds

  775-sq-foot room, balcony with beach views

  
  

  Layout - 2 bedrooms

  Internet - Free WiFi

  Entertainment - LCD television, satellite channels, and DVD player

  Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower, bathrobes, and slippers

  Practical - Safe, desk, and phone; rollaway beds (surcharge) available on request

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • DVD player
  • Private bathroom
  • Slippers
  • Satellite channels
  • Interconnected room(s) available
  • Electric kettle
  • Wardrobe or closet
  • Bottle of water
  • Room service (limited hours)
  • Daily housekeeping
  • Blackout drapes/curtains
  • Free WiFi
  • Bedsheets provided

• Ocean Balcony

  1 Double Bed

  387-sq-foot room, balcony with beach views

  
  

  Layout - 2 bedrooms

  Internet - Free WiFi

  Entertainment - 32-inch LCD TV, satellite channels, and DVD player

  Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower, bathrobes, and slippers

  Practical - Safe, desk, and phone; rollaway beds (surcharge) available on request

  Comfort - Air conditioning and daily housekeeping

  Smoking And Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • DVD player
  • Private bathroom
  • Slippers
  • Satellite channels
  • Interconnected room(s) available
  • Electric kettle
  • Wardrobe or closet
  • Bottle of water
  • Room service (limited hours)
  • Daily housekeeping
  • Blackout drapes/curtains
  • Free WiFi
  • Smoking and Non-Smoking
  • Bedsheets provided

• Sea Balcony

  1 Double Bed

  355-sq-foot room, balcony with beach views

  
  

  Layout - 2 bedrooms

  Internet - Free WiFi

  Entertainment - 32-inch LCD TV, satellite channels, and DVD player

  Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower, bathrobes, and slippers

  Practical - Safe, desk, and phone

  Comfort - Air conditioning and daily housekeeping

  Need to Know - No rollaway/extra beds available

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • DVD player
  • Private bathroom
  • Slippers
  • Satellite channels
  • Interconnected room(s) available
  • Electric kettle
  • Wardrobe or closet
  • Bottle of water
  • Room service (limited hours)
  • Daily housekeeping
  • Blackout drapes/curtains
  • Free WiFi
  • No rollaway/extra beds
  • Bedsheets provided

• Beach Balcony

  1 Double Bed

  430-sq-foot room, balcony with beach views

  
  

  Layout - 2 bedrooms

  Internet - Free WiFi

  Entertainment - 32-inch LCD TV, satellite channels, and DVD player

  Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower, bathrobes, and slippers

  Practical - Safe, desk, and phone

  Comfort - Air conditioning and daily housekeeping

  Need to Know - No rollaway/extra beds available

  Smoking And Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • DVD player
  • Private bathroom
  • Slippers
  • Satellite channels
  • Interconnected room(s) available
  • Electric kettle
  • Wardrobe or closet
  • Bottle of water
  • Room service (limited hours)
  • Daily housekeeping
  • Blackout drapes/curtains
  • Free WiFi
  • No rollaway/extra beds
  • Smoking and Non-Smoking
  • Bedsheets provided

Guest Reviews

• TinaH908 (10/5): Best hotel so far in Thailand - Wonderful hotel on increadibly beautiful and peaceful beach, pleasent room and pools with seaview, but most of all we enjoyed our stay thanks to the hospitality of the hotel staff - a big thanks to mr. Kyaw at the reception for outstanding service. Best hotel so far in Thailand.
• kennys318 (4/5): Odd place, something just not quite right here. - This is for the Beach resort and castaway villas. Location, scenery both idyllic but there’s just something not quite right about this place. The beach itself is okay but the amount of rubbish that kept appearing was staggering, not directly their fault, it’s coming from the sea, but when there’s a half-ar*ed attempt to clean it up by the staff from a self proclaimed high end resort you start getting the impression the staff don’t really care much. I watched as two hotel workers picked various bits of plastic trash up, one was a whole plastic container, look at it, then put it back. What’s all that about? It’s rubbish get rid of it. This has clearly been repeated up and down the beach and to me, just serves the purpose of ‘we’re reading comments on Tripadvisor about beach rubbish and will make it look like we’re doing something about it’. Not good enough in my opinion, do better. Mixed feelings on staff, some overly happy, for example bell boys, they know they’re in for a possible tip - understandable I guess, versus breakfast staff who were miserable as hell, no happy Thai sawadeekaa for you it’s too early!! Housekeeping- miserable. Evening restaurant wait staff seemed okay, reception on arrival okay not enthused to see you. Reception staff on two occasions, all males and really not in the mood to help. Is there a pay and moral problem in this hotel? No one really seems happy. Speaking of the evening meal, mixed views on this, we were half-board as there is literally nothing around this place, evening set meal was a separate menu, husband had chicken cordon bleu and potatoes all of which were so over fried less than half was eaten and left. Through the night and into the morning he had a bad upset stomach and diarrhoea. The other meal was massaman curry with mango sticky rice which was delicious. Rooms are okay. We opted for a beachfront castaway villa which is what we got, barely. We were put right at the end of the row of villas which are basically in the rocks, so no sandy beach for you there, just a sh*t ton of washed up hard coral and stones. Only good bit of this was it close to so some nice snorkelling areas (btw snorkelling gear you can’t pick up till gone 10am however from beach bar at 200bht for 10-5pm rental and it’s easier to get a mortgage with the amount of paperwork involved, perhaps the hotel should just leave a pair in every room?) so just be wary when booking, the pics on the website are of heaven walking out from your villa directly onto sand but if you’re at the end of the beach it’s not really that. Villas could do with some modernisation, mini bar was empty, not sure what policy is there, you’re in the middle of no where so thought you’d make a killing on those items? To echo a previous review the TV channels are terrible and with the hotel taking last orders at bars and restaurants then essentially shutting down between 9:30-10pm you’d maybe like a little something to watch and nod off to that’s not Samsung free TV and those constant repeats of hotel inspector, AGT & Gordon Ramsey I mean come on. Mini bar is empty, actual bar is closed so TV and bed it is I guess! You need to do better here please Haad Tien. Or at least allow people to stream or connect their own content to the TVs. Overall just a bit ‘meh’ to be honest. Expected more and have left a bit underwhelmed I’m glad we only stayed 2 nights, any longer I would have moved on earlier for sure. It could be a lot better as a resort. Oh and please add a fitness room/gym.
• O1473DTjulianam (4/5): Disappointing stay despite great views - The pool area and restaurant have a beautiful view and are very clean, which was the highlight of our stay. The beach itself is also very nice. Unfortunately, everything else was extremely disappointing. The location is very isolated. The hotel is far away from everything, and there are no shops, restaurants, or stores nearby at all. You must have a car or rely on taxis to get anywhere, which is inconvenient and adds extra cost. The breakfast was awful, with very limited and poor-quality options. Our room was terrible: it was dirty, there were insects, and the doors did not close properly, which made us feel uncomfortable and unsafe. We asked the reception for a different room, even offering to pay extra, but the staff did not seem to care and offered no alternative or solution. Because of this, we decided to leave the hotel two days before the end of our reservation. Despite the poor conditions and early departure, no refund was offered. Overall, while the beach and views are beautiful, the room quality, service, breakfast, and remote location made this a very disappointing stay. I would not recommend this hotel unless major improvements are made.
• Sunshine24931780005 (8/5): Our visit was more than expected - The stuff were amazing.very attentive and kind. specially this guy zay. Rooms were clean and had a very nice balcony and shower with rally hot water and pressure. the room itslef was big enough for a couple.the only thing missing was bedside lamps. There were a few issues with noise and a bit of suege smell due to their water system.but ot was only for 20 minuts and then it was fixed as soon as asked.their pool is amazing,the breakfast was very good with lots variety of foods. Their restaurant was incredible,with one of the bests foods we had in Thailand. Everything is a bit pricy for thailand but worth it. The closest town is about 6 minuts down hill with a motorbike and they also had shuttle service daily. The only thing that bothered us was the beach that was really dirty with garbage from the sea,but it seems a problem in koh tao in general,but the hotel could do more to clean it and put enough garbage bins around the property. Deffently recomend this place.
• oliverwY1047VB (10/5): Excellent experience nice staff especially mai - I had a wonderful experience at this hotel, the staff were amazing especially mai at the bar who was really nice! I would recommend this hotel to all family and friends
• T1006XGollieb (10/5): Amazing 10/10 - Had a lovely experience here , would not recommend enough. Bar stuff was so lovely! Good prices and lovely views. Mai at the bar was very helpful as well !
• ueangkunp (4/5): Poor sleep quality - I stayed in this hotel for 3 nights in the room Ocean Balcony. The view is just so pretty but have to walk all the way down from reception so far so I ride bike back to my room more than walking. The phone in my room didnt work so I called reception and he ask me if that moment can someone go check but im not available for that in that moment so i thought maybe when the maid come to makeup room, they would check. Also I’ve got terrible sleep quality. The walls of the room are so thin. I can hear the people next to my room clearly. If they are just talking make a little noise. I’d be understand but they talk so loud all the time and coughing all the time. Also the worst i heard they making love. Every sound tbh. I called reception and he said he will call them to reduce the noise but I believe he didn’t. If he called I’d hear the phone ring from that room. So the day of check out I went to the reception and ask if he even leave my case to the others at all to checking on me if the room next door stop making noise yet. And he didn’t Not even a record of my complain at all. I was so miserable. 3 days didn't sleep at all even I put on my AirPods and use noise canceling. After I told staff at the reception about this they offer late check out but I denied. Why would I wanna stay in the room when people next door keep making noise.
• Navigate60554526196 (10/5): Bababi - This hotel is great. The staff has a nice service mind. They have a private beach. I recommend it. 💖💖💖💖💖💖💖💖💖💖💖💖
• Bethany (2/5): - Awful hotel, with an even awful manager. Rooms disgusting, not as advertised. Left after 2 days as couldn’t stay there the full 4. Leaking Aircon Dust in the room Mould everywhere Panels falling off the wall Dirty bed sheets Cracks and marks on the wall Dirty bathroom Gaps in the balcony door allowing bugs in Over priced drinks that are poor Awful breakfast choice Didn’t have sea view as paid for, the list is endless. This is by far not a 4* hotel, more like 2*. Ruined my time in Koh Tao, would not recommend to friends or family and will tell everyone to avoid avoid avoid.
• BSum93 (2/5): AWFUL HOTEL - *DO NOT STAY HERE* Me and my partner were due to stay here for 4 nights. We ended our stay after 2 nights and found somewhere else to stay, if we could have left the same day we would have but unfortunately we couldn’t find another place to stay. The rooms are awful. The photos you see online are NOT how the property looks. The room is so run down, the beds are solid, sheets are dirty, floor is dirty, dust everywhere. Bathrooms full of mould, door handles covered in dirt and not cleaned. The air con was leaking, the doors to the balcony didn’t lock properly and also the door itself wasn’t to the floor allowing bugs and mosquitos into your room through the night, we had to put towels down to cover the gaps. The internal doors are covered in crap, walls are chipped, marked and just dirty. We were meant to have a full sea and beach view but it was a partial view, they should clearly advise some rooms as a partial view so the customer is not disappointed. The food and drinks are extremely over priced for the quality. The breakfast option is poor, bugs all over the food. The hotel itself needs a complete make over. The pools are green. We wasn’t alerted that one pool would be unavailable for maintenance until we checked in. We made a complaint within hours of being at the hotel and the manager DaVE didn’t care, all he offered was a room upgrade, which we didn’t accept as we just wanted to leave this place. This hotel is more like a 3* if that, it is not a 4* at all. The location is also awful, you have to get a taxi everywhere, you cannot walk anywhere. We were completely mis-sold when booking this hotel, it ruined 2/4 nights in Koh tao.
• Matilde Pedersen (10/5): - Lidt dårlige senge, hvor man kan mærke fjedrene og badeværelse er uden udluftning. Stranden var virkelig fin, og det var muligt at snorkle fra stranden hvor der var farverige fisk, Koraller og havskildpadder man kan benytte faciliteter på hele stranden - dvs beachbar, flere pools mv. ligger lidt langt fra by / lokale restauranter men vi nød virkelig 6 nætter på dette sted.
• sofiegeisttttttttttt (10/5): Greattt - Great service, especially by our server haadtien delicious cocktails by a beautfiul view in shark bay. Will come again
• joergenf16 (2/5): STAY AWAY - STAY AWAY ! Bugs in the bed, mold in walls, rooms in terrible condition. No service from staff. We had to move after one night to another hotel. They refused any refund.
• Kim (6/5): - The Seaview and ocean view room where very old and needed renovation the Restaurant was very expense and not a good range of food or good quality
• R8214TYkimh (10/5): Pleasant Stay at The Beach Club by Haad - My stay at Beach Club by Haadtien was truly beyond my expectations — especially because of the amazing service from the staff. All the team made me feel so welcome and at home, but I want to give a special mention to Ann, the bus driver. Ann is much more than just a driver — he’s a wonderful guide who goes above and beyond to make sure you get the most out of your time on Koh Tao. He was always there to answer any questions I had, whether it was about the hotel, the best places to visit on the island, or even about local food. His kindness and helpfulness really made my trip extra special. The room itself was clean and comfortable — I had everything I needed for a restful stay. The view from the hotel is absolutely breathtaking — looking out over the bay is something I’ll remember for a long time. The hotel also provides a convenient bus service to the city center 3 times a day, but there’s only a single return trip back to the hotel at 7:30 pm, so make sure you plan accordingly. Overall, I had a fantastic experience and I would definitely come back. If you’re looking for a restful getaway with warm service and stunning views, Beach Club by Haadtien is a great choice.
• sasiwim0n0 (10/5): Great Weekend Getawayyy - This has been such an amazing weekend for our first time in Koh Tao! The hotel and resort felt super private, peaceful, and quiet. Perfect for relaxing and recharging. Honestly, we almost feel fully recovered just from spending time here…except for all the stairs. The staff were absolutely lovely, so helpful and attentive. Shoutout to ANN, who gave us some nice guidance during our trip. The shuttle bus staff were also incredibly kind and helpful. Special thank to y’all for taking care of us. It would be even better if the shuttle had more rounds and some later routes. Btw, the food was great with lots of variety to choose from. Sadly, one of their swimming pools was under renovation during our stay, but no worries, we’ll come back again soon!
• gwhite21 (10/5): Excellent couples choice of stays - This is an excellent choice of stays, when in Kho Tao. We chose the bungalow, but there is also a hotel on site. It has a spa, a scuba diving pool with training programs by PADI. There are 3 pools on site. You can rent a motorcycle. If you want to book a day trip, it can be done on site. They have an excellent breakfast buffet from 7-10 a.m. They have a full service restaurant and at least 2 bars for afternoon and evening cocktails. We booked a day snorkeling trip, which ended back at our resort, just in time for the turtles I would highly recommend this resort for a couples stay.
• kennytaylor (8/5): Amazing resort ...find out for your self! - Had mixed feelings about visiting due to poor info from 3rd party booking platform and some reviews on here However this resort is beautiful and feels like your own private island. Breakfast was excellent with lots of choices Beach never got too busy Swimming in sea was restricted a bit as tide was most out but coral was nice and plenty fish. Staff were more shy than some resorts but helpful and funny once you took time to chat. Shuttle service was great but a later return would be perfect. Resort should maybe highlight how many steps to higher rooms. The Eagle View restaurant about 10 minutes walk away is amazing for seafood We will definitely return to this resort
• Fernmaxwell (10/5): Amazing hotel in Koh Tao! - The hotel is amazing - practically a private beach! Super clean. Beautiful views. Amazing food. They also offer a free shuttle services to sairee beach and the pier. Our driver (P Ann) was extremely helpful and friendly. Can’t fault and would recommend to anyone that wants to visit Koh Tao.
• 703johneriks (6/5): Make sure you have the correct expectations BEFOFRE you go - We stayed 3 weeks in January 2025. The resort is listed as 4-star. In most other countries this would have been ratedd a 3-star - not 4-star. By listing a few ammenities upgrade to 4-star is accepted here, however the room standard is still maksimum 3-star. Haad Tien Bech Resort and Haad Tien Baach club is the same ! The difference is that the Beach club has hotel rooms and the Beach resort has bungaloves. The first inpression is that the beach and location is very good. However soon you will start to notice differences from the standard you probably expect from reading the web site and look at pictures. The web-site is a Masterpiece of manupulation of images. 1. Steps and stairs From the reception to the room I counted 127 steps. There are no elevators anywhere . The steps in the stairs are also 30% higher than western standars. The hotgel is built in a very STEEP hillside. Outdoors steps are VERY steep from the reception and there are no support to hold on to if you loose balance, a fall would be quite dangerous. This is NOT a place for supesized McDonald og BurgerKing americans , old citizens or other big and overweight people. They would just not be able to get around. The location is at the end of a VERY VERY steep road. There is nothing else in the area than the resort. No where to go. 2. The restaurant There are 2 restaurants. They have the same menu every day and it is quite simple in content and standard below what you expect from a 4-star. This goes for cocktails and drink as well. No draught beer . Cans only. The breakfast restaurant is OK, however very limited variety and the same every day. Amuzing is the coffie regime !. One person ask you what kind of coffe you want and what your room numer is, then she presses the button for you. Then there is another person writing down the room number and what kind of coffi you ordered. To make the coffi in the machine it takes about 2 minutes. However, on a large hotel and resort like this to have 2 people operating 1-one coffi machine, the line gets longer and longer. At times 10 people waiting and I waited in average 12 minutes in the coffi line line every day. Totally insane ! 3. Constructing works goind on at all times You may be unlucky ! Especially if your room is next to any of the many ongoing construction works of new blocks. This seems to be an permanent situaton and expenasion of the resort gets more attantion from the owners tha maintenance. There were several worn down outdoor wooden poles and electricity cables and light bulbs hanging loose and exposed un-insulated. Very dangerous. 4.The dive shop This is seems to be an partly manned office of a anothger dive shop. The receptionist has no diving experience and speaks very limited english. The resort is manned 99% by guest woirkers from Myanmar. If you book diving you pay a high extra premium almost 100% more than others. Also there is NO diving at the resort ! The web site does not goive you the real picture of diving. You are picked up by a truck by the reception, then drive to Sairee Beach which is on the other side of the island. Then you enter into a small transfer boat to a bigger dive bout with up 50 other divers. Then you go to the dive site where you most like meet 20 other boats . So it is not unusual that there are 500 divers on a dive site. More divers than fish it seems at times. 5.The drinks and cocktails We noticed the some of the original bootles in the bar looked quite old. In particular Sambucca from Luxardo in Italy. The botle was still of the shape and labels that the factory changed more than 15 months ago. Sambucca is very sweet and when opened once it will be damaged if not kept in a fridge. We ordered Sambucca and it was definately damaged and not drinkable at all. Clearly completely damaged by by stocked in the bar shelf day and night at 30 degrees for months if not years. We told the bar manager. He went to management and they said they would not replace the old bottle because there were so few people ordering it :):): Well - as the reader will understand you see there is a fundamental difference in how to run a resort here then other resorts I have visitied around the world. Overall we had a good 3 weeks, after accepting that things are different in the far east then in Europe. Then we changed to another resort and stayed in total 4 months on Koh Tao. We are very happy with the island, but its not for tourists expecting high standard. We will also spend next winter on the island. All others however, Yes, Koh Tao is a wondeful place :)
• david (6/5): - Needed a bit of a makeover. A bit run down. The beach was perfect.
• X7033JVjessf (2/5): THEIVES STOLE MY PROPERTY FROM ROOM - THEIVES!! Absolutely appalled by the management and staff at this hotel. Between changing rooms I went back to the hotel room to find £700 worth of designer clothes had been stolen and £500 in Thai baht. The management simple shrugged and said it had never happened before. He sarcastically said Thai people wouldn’t wear such clothes and implied I had misplaced the items. He then said it was my word against the cleaning staff and no further action would be taken. I demanded the police were called. They directed us to a ‘police station’ where I was offered a police report to claim back on insurance. I felt unsafe in the hotel for the remaining few nights. Also the miserable stuck up old lady on reception said the staff had thrown the designer possessions away and yet the cleaner had apparently said she never saw them. Also the pool was filthy, hotel facilities were old and not taken care of and the breakfast bar was covered in flies everyday. Avoid at all costs
• hemsteadz (8/5): Lovely view - Room was lovely, the sea view we had from our room (414) was stunning. The pool and beach are great and breakfast had good choice. Yes the steps can be a bit difficult but it’s not a negative against this hotel, it is not very accessible by foot - taxi, bus or moped are recommended, especially as there isn’t many places within walking distance. We rented a moped from a place near the hotel, it was more expensive than other places on the island so look about!
• Caroline (8/5): Excellent stay - Located outside the town in a large green area, the hotel offers a peaceful atmosphere, but its hilly location makes transport necessary. The interior is modern and pleasant, and the hotel has spacious grounds with both a large pool and a beach club. The beach is beautiful, and the spa is excellent. However, it’s unfortunate that the beach and surrounding areas are open to non-hotel guests, limiting the space available for those staying at the hotel. There are some drawbacks. The balconies and staircases lack child safety features, and some children’s chairs had mold. The hotel is not wheelchair accessible, and the restaurant is pricier than other local options. Wi-Fi was very poor, and housekeeping was inconsistent, failing to change bed linens until requested. Storage space in the room was limited, and there were no smaller towels. Non-hotel guests also took up sunbeds. The hotel has many stairs, which makes it difficult for those with strollers. The hotel offers free transfer from the pier, but there was poor communication about this service. The shuttle to town ends early, limiting evening trips, though taxis are available. Despite these issues, the staff were friendly, and breakfast was fresh and tasty. Overall, the hotel offers a relaxing stay with a luxurious feel, making it a good option for families. Despite some areas for improvement, it’s a place we’d return to.
• JacquelineK281 (8/5): Lovely location and atmosphere - This place was perfect for us. Ideal spot for snorkelling. We had a balcony with a great view all over beautiful Shark Bay. Don’t recommend coming here if you don’t like steps! The massage spa was great, attentive staff and excellent value we thought for a package that lasted over three hours. The staff made us very welcome. Breakfast was pleasant with lots of choice. The place was very busy mid February but pretty well maintained. Only time we were very disappointed was in the way some guests behaved - left their cans and rubbish round the pool and beach at the end of the day. If tourists left any rubbish (why?) it was cleared up within 24 hours . Special thanks to Dave (who seemed to be everywhere all at once ) and the transfer staff who helped us navigate the ticket check in on our departure - they went above and beyond to make sure we made that ferry!
• 86lukei (10/5): Amazing place! Ignore the bad reviews! They are lying!! - Amazing hotel in a beautiful place. Ignore the awful reviews. They are from ‘Karen’s’ Yes there is some building work going on. It’s not offensive by any means. The staff are beyond polite and helpful. Especially Dave. The grounds are kept amazingly. It literally looks like the photos. It’s so clean. Welcoming. Good prices. Food is amazing!! All round an amazing place that I would return to. And I’m known to be a ‘Karen’ at times. If there is something to moan about I’ll say it. I have no complaints at all. Don’t be afraid by the bad reviews like I was after we booked. They are lying!!!! It’s a beach resort so expect some of the accommodation to be slightly ‘dated’ it’s the whole point! But they are beautiful end of.
• livikite29 (2/5): Avoid the beach restaurant! - We weren’t guests but paid to use the beach and went to the little beach restaurant, was so overpriced and the food was average and they were the tiniest portions. We got the calamari which had about 5 pieces, and a tuna sandwhich which was mainly lettuce and a tiny bit of tuna. It was the most expensive meal we have had and the least favourite! Worth paying to go to the beach but take your own food or leave to eat somewhere else!!
• lucasm754 (4/5): Disorganized, unsafe, deforested and stinky sometimes. - Disorganized, unsafe, deforested and Sometimes there is a very strong sewage stench. - the architectural design is very bad planned, depending on the room you get, you will have to walk almost 1 km to the restaurant, - many areas are unnecessarily deforested, - a huge staircase with no security, - a tiny lobby with only two attendants for all hotel. - the food and organization of the breakfast is bad and badly positioned, there is always a commotion. - poor structural finish, you find several pipes and electricity cables poorly buried on the path between the bungalows. - Power goes out frequently - the internet is bad. - trash in several places, including inside the forest. - from what I have heard, the employees do not earn enough to have a reasonable life in the city. Positive points: - the beds are good and the service is great.
• 426adiena (2/5): Worst experience in Thailand - Please note, we stayed at the Beach Resort, the supposed upmarket side to Beach Club I booked this hotel for us at the end of our Thailand trip, and we were supposed to stay for 8 nights. I stayed here before COVID, and it was amazing, so I wanted to return. The hotel grounds are beautiful and the setting idyllic. We arrived with masses of people, all dumped at the Haadtien beach club at the top side of the resort. There was nothing welcoming about the check in. We booked this holiday in May 2024. The day before our check in on 25 Dec 2024, I read a comment in the reviews about construction. I emailed the hotel, and they said there was minor ‘interior decorating’. Not once did they inform us about construction during our stay. We arrived to full blown construction at the restaurant. I was super unhappy to experience the noise as this was supposed to be the final part of our holiday and we were to do a total detox from noise and media. We got to our cabin, and this is when I realise that there had been no maintenance done to the property since I last visited. When we got to our room, there were dirty, warm-out white sheets that were suppose to be the separation from the bathroom to the bedroom; they did not even reach the floor, same for the cupboard. The worn-out mosquito net had hair on it, and we asked to speak to the management. Dave the manager was helpful and moved us to the next-door unit. Once we got there, it was the same issue, worn out ‘screens and tired mosquito net. I mentioned that the screens were dirty, and they said, don’t worry, it just stained!!! The mat to our front door was completely worn out and had not been replaced for years. There was no upkeep to the beautiful wood or upholstery anywhere. After a long back and forth, we decided that we would rather spend our holiday away from the construction noise and we arranged to stay for 2 nights and then check out. We did not realise at this point that there was not a single room available in Koh Tao. Unfortunately, after searching for a day, we could not find anything in Koh Tao because of the holiday season so we relented and told them we would stay for the time booked. We went to the pool area by the beach, and it was amazing how much trash there was. The loungers and beds were not cleaned before the day started and everything looked tired. This is such a beautiful setting, and it has the potential to be world-class. Empty plastic bottles, glasses and wet towels from the previous day were littered on the beach adjacent to the grass. There was a heap of plastic trash next to the pool that was supposed to be for hotel guests only. We decided to give them the benefit of the doubt and bite the bullet and remain at the resort. Breakfast the next morning was disastrous. There was a single coffee machine (I don’t think it is meant for industrial use) operated by a lady and the queue for coffee was long. We waited in the queue for at least 15 mins and then had to wait until the coffee was made) between machine cleaning) so it took us 30mins to get our coffee. We asked for non-dairy milk (we had notified them of our dietary restrictions when we made the booking in May) and were told to go get soy milk at the bar. This took more time as the restaurant was short staffed and the staff was not helpful at all. We discussed the coffee situation with a manager and were told that the higher up management did not think it was an issue. The second day, we had a cocktail at the beach bar. It was the only thing we had food or drink wise after breakfast and this was about 5pm. I got violently ill shortly after this and was down for the day. The next day, after another breakfast fiasco we had lunch at the restaurant as it was raining. We ordered a veg pizza. After an hour, we inquired about our pizza. We were told it’s in the oven, while others around us, who sat down after us, had their food already. Eventually the pizza came, the waiter dropped it at the table without cutlery, plates so afte 10 minutes, I got up to see if we could get cutlery and plates. I was told they were going to bring them. After some more time, still nothing to eat our pizza with, I got up again, asked the waiter to please bring some cutlery to the table. Eventually, it arrived. At this point our pizza was ice cold. We called the waiter to explain to him what happened. He was extremely rude and told us it was raining, and that was why the pizza was cold. He refused to even accept the fact that the service was nonexistent and continued to insist that the rain was to blame for the bad service and cold food. Extremely agitated and rude. I spoke to the manager, and we ended up paying for our our drink and leaving without food. The one day we rented a moped and got back to the hotel. The security guard and staff in charge of parking started yelling at us and were so rude when we tried to park. There were literally hundreds of mopeds with no special parking for hotel guests. We decided that we would rather return to Koh Samui than spend a more frustrating time at this poorly run establishment and ended up booking a hotel for the remainder of our time. We were so sad to leave Koh Tao abruptly, but the only other option was to stay at Haad Tien and after 2 days it become clear that this would be disastrous. There were literally only a few rooms available in Koh Samui and it was extremely expensive, $500 per day but we decided that we would rather enjoy the end of our holiday in peace so opted for an overpriced hotel room in Koh Samui instead. Haad Tien Beach Resort cost us a lot of money but mostly, it costed us precious holiday time and unnecessary travel. We stayed in two other resorts prior to this. One in Samui (Nikki Beach) and one in Koh Phangan (Santhiya). Both were exceptional and made us feel so welcome. The staff had pride in their work and their resort. Haad Tien was a complete contradiction. No good vibes from the staff and the place were completely mismanaged and run down. If they charged backpacker rates this would be excusable, but we paid a premium for this resort. We will sadly never return. More Date of stay: December 2024
• Per (10/5): Per - Fantastiskt boende, bra service, mycket bra beach
• Fie (10/5): Fantastisk personale - Virkelig hyggeligt hotel, med fantastisk personale. Hotellet ligger et stykke væk fra de fleste ting på koh tao, men nemt at tage taxi, scooter eller hotellets bus. Perfekt hotel hvis du ønsker få nætter på øen
• Trav3ll3rsm8 (2/5): Horrible place, worst Thai hospitality ever received - Horrible place We paid a day pass to walk down to the beach, we are 4 people, 2 couples all in our late 50's. We had a drink and lunch when we arrived and 1 person from our group walked to the beach to take a picture. Within seconds a member of staff was chasing to pay bill, although three others were still sat with their drinks. We were asked immediately to pay for everything. We then had staff trying to make us rent a kayak and snorkelling stuff, we explained we didn't want to and were happy watching the beautiful beach, they were unhappy we did not want to rent anything. After that we were ignored, we tried ordering another drink and we were ignored, when asked if we could have another drink told to wait as there were hotel guests who were more important!! There was only a few people around the pool and one couple in the restaurant with the staff standing around doing nothing! The worst experience of Thai hospitality ever received
• Verified traveler (2/5): Dont come here ! - Do yourself a favor and don't come to this hotel. There was construction here with terrible noise from 8 in the morning until 5 in the evening, they did not notify us at all and charged full price for the stay. after talking with the manager , he shows us that it appears in the fine print in the conditions on the website we booked, in a place where no one really sees it and he says there is nothing to do and it is our problem because it written there . after he ask if we want to move to another room but it doesn't matter because the noise is just everywhere and the room is far from the entry. In addition to all this, there is a bad smell in the rooms relatively far from the city and simply a disdainful attitude from the staff and the manager. The only thing that is beautiful here is the beach and that's it, but the noise of the construction comes there as well
• Denise (6/5): - Rooms were ready for a good clean and redecoration. I think you should say that there are no lifts and many stairs to some rooms. Also the 11pm power outage makes it dangerous on the steps as it is so dark. Why not have some solar lights?
• Kristina (10/5): - This place is amazing and on a beautiful beach in a quiet area of the island. They offer free paddle boards and kayaks, and can assist in snorkeling tours. The restaurant is expensive comparing to other options but the food is great and there are other options in the near surroundings if you want to spend less. I recommend renting a scooter right up the hill from the resort about ten minutes walking if you want more flexibility on transportation. Overall a great place and very nice and accommodating staff. They have shuttles that can take you to and from the ferry as well which is nice. Highly recommend!
• Tom (4/5): Stay somewhere else - Room condition and cleanliness was probably the worst we have experienced in Thailand. Room is tiny and not like the photos. Restaurant and drink prices are very high. Lots of rubbish in the sea. Wouldn’t recommend.
• Verified traveler (2/5): Worst resort for your money in Koh Tao - We stayed in the Beach Club. Out of my whole month stay in Thailand, this stay was the worst by far for the price! Whilst the room had a great view, it was in such poor condition. The room was extremely run down, with peeling paint on the walls (lots in eye sight), cladding behind the bed was not fixed, leaving a gaping hole into the room and there was mould all through the shower and in the grout and it felt dirty. They did not provide hand towels or face washers either. The bed was uncomfortable (you can feel the springs) and the pillows were so old they were all broken up sponge. Only positives were resort breakfast and the drinks. Also they booked us a taxi for our boat at 7am, which turned up at 6.45am, 25 mins late, and we only made our ferry by 7 minutes. The receptionist told us he was up the driveway coming, 5 times (which took 15 mins) which was to fob us off and get us to wait. I was unfortunately sick for my stay, so had no choice but the stay in the room we were given, but warning, for the price, I would not recommend this resort for a long stay!
• Nele (6/5): - As I made it clear when I was staying there that even though they like to call themselves a 5* resort they are barely 3*. The beach is truly beautiful and the hotel matches its surroundings, but unfortunately it’s in desperate need of a “facelift” and their staff needs training in problem solving and general hospitality. Everyone means well but unfortunately I found that the automatic answer “No” is a go to on anything you ask and a general miscommunication between staff and forgetfulness is rampant. Would not stay there again and wouldn’t recommend it to any of my friends. Not worth the money
• Tamir (6/5): - The hotel is located far from the center and labels itself as a high class hotel, in fact the hotel has a poor level of maintenance both in the rooms and in the public areas. Poor breakfast with almost no vegetables and no cheese. I took a luxury suite at a high price and got a room with poor air conditioning, a door that doesn't open easily, there is no elevator and the stairs on it are not fixed at varying heights and I fell off them because of that
• Michael (8/5): - You can swim off the beach with a snorkel mask and find one of the best reefs including sea turtles, and if you wake up early before the tour groups or are lucky black tip reef sharks too. Area was clean, and pools were gorgeous. Good breakfast but poor layout creating a few traffic jams. Also the amount of stairs or hills you have to walk is too much for some, also expect taxi to charge 400B one way
• Jackie (10/5): - Stunning beach, snorkelling, pools!!! A lovely resort. Must rent a motorbike to get around the island but the front desk helped us with this, 300 baht/day. Convenient free transfers to Sairee and back- helpful for checking in and leaving.
• Hanna (8/5): - Hotel is located on a beach directly with an amazing view and snorkeling area. We saw a turtle there ❤️❤️ hotel provides transfer to and from the fairy,which is super convenient. I suppose it used to be a luxury resort before,now rooms a bit tired and need renovation, but still good. Food delicious and stuff is amazing and will help you always. Thank you ❤️
• Aurora (8/5): - Beautiful property, and a great placs to snorkel. There is a restaurant behind the main restaurant that has more affordable prices and the bar that rents the snorkeling has a great happy hour.
• Rita (8/5): - Beautiful resort. Just a little isolated. Beach is beautiful, clear water.
• gerald (8/5): - Secluded property with amazing setting, nestled amid scores of palm trees on private beach, this is the perfect place to unwind and escape the hustle and bustle. Nightlife and city conveniences are a short taxi ride away. The property also provides transportation to and from a few times each day. What to expect: comfort, tranquility, open air settings, natural beauty abound What not to expect: modern day luxury, nightlife, aircondioned spaces (other than your room). The on property restaurant has good quality food, although mostly geared towards local cuisine (expect the freshest seafood, caught daily). Western cuisine is available in the city. What’s odd: you only get one key per room. What’s amazing: snorkeling and scuba diving.
• Jen (8/5): - The property was beautiful with great access to its private beach, and a wonderful infinity pool. The majority of the staff were great and extremely pleasant. I was very disappointed to find out that the property is not walking distance to anything which is what it advertises on Expedia.. the resort put a fence up so you cannot walk which is also not updated on google/Apple Maps. Therefore, you have to take a taxi which is 300-500 bhat.. also they don’t supply any free waters for you and you’re not allowed to bring in outside water. The main restaurant was fine and along the beach. Everything at the resort is over priced as you would assume... the worst thing was the reception - it was very disorganized and check in and check out were confusing. It would not be my first place to stay in the future.
• Verified traveler (6/5): - Amazing location, the beach is one of the best and all property and most staff are professional and very nice, except the reception, made many mistakes and very slow to take care of simple tasks.
• Verified traveler (10/5): - Fantastic setting, great rooms and very helpful and responsive staff. Pure and Lidia particularly were very helpful
• Verified traveler (10/5): - Best accommodation in Koh Toa! The staff was very helpful with everything and the food was perfect. Highly recommended!
• Verified traveler (4/5): - The room was very disappointing, small and the shower extremely small and the sink is in the bedroom. The reception employees were very unfriendly (especially Lidia), even when I complained about the room and service they did not really seem to care. However, the location, views and pools are amazing.
• Verified traveler (10/5): - The bedrooms are very nicely decorated with limewashed wood, modern bathroom. The balconies have a day bed and have views over the beach. The restaurant is very good and the beach is beautiful. There are though every day plastics that reach the beach but they have a team of gardeners cleaning most of it
• Thachanat (10/5): - Beautiful beach Very clean and nice hotel Staff are so nice
• Verified traveler (8/5): Nice hotel and attentive staff - Everything was great at this resort! Beds were comfortable, private beach, and good food (but on the more expensive side) and friendly staff. We got a voucher to the spa but didn’t have time to take advantage of it.
• Gabriella (4/5): You pay for what you get, beware of hidden costs! - I have mixed feelings about this hotel. The check-in was rushed as the ferry location then transported to the hotel. The staff were initially friendly then others were not. The facilities are good & the beach is private & beautiful. We asked for an espresso at breakfast time which we were charged an additional 220 Baht which is about $9.00 AUD per coffee. Twice the amount we pay in Australia. We spoke with the restaurant manager and they deducted this off our bill. Quite an insult really. The basic rooms are small, looks good initially yet I’m not a fan of mouldy bathrooms. We had trouble with getting the local shuttle to an area which was past the ferry. They advertise that we can pay an additional 50 Baht which we were happy to pay but weren’t willing to leave at 8:00am as its only available at 8:30am. We needed to be early to attend a diving course. Their focus is on picking up guests at the Ferry & not flexible with check-in guests needs, otherwise its 450 Baht by taxi. Additional taxes are added to the food bill & food is pricey especially when the Caesar salad has warm lettuce & pre-cooked. Nice location. Add another $100-$150 AUD for food each day. Overall it lacked warmth & respect. We chose the The View Point Hotel which exceeded our expectations.
• Gloria (8/5): - Really nice hotel, it has a restaurant some what expensive and the hotel is far away from the city.
• Verified traveler (4/5): - Everything that could go wrong with our stay did. First, we came to check in and they made us wait 3 hours which was just absurd. They were so disorganized. Then in the room we had the pleasure of finding a cockroach. Now I understand that visiting tropical places you’re bound to cross paths with a few critters, and we definitely had our fair share of mosquitos and flies and other things in our room. But a cockroach?! I wasn’t able to sleep the following nights because of it. Then our key stopped working in our door, so they literally had to replace the door. Then our AC broke and was leaking water everywhere. They also mischarged us for the minibar. As well, the wifi was absolutely awful and broke down for a day which meant the front office was even more of a mess. So, suffice it to say that I was pretty unimpressed.
• Chanita (8/5): Beautiful beach, Nice staff, Overprice - Cons: The hotel provides shuttle bus to the pier but departure time from hotel/from the pier is not convinience... If you want to go out, you need to call taxi to pick up and it’s expensive (300/round/2person) ! I was charged for the ride from the pier to the hotel 400 bath/2person. You’d better rent a motorbike if you can drive. You’d better book for a free shuttle bus asap. In case the hotel are fully booked, the shuttle bus can be fully booked too... (We couldn’t go out on the first day we arrived) The private beach is not that clean. There’re a broken glass of beer bottle hidden with coral pieces just by the shore. There’re only 2 restaurants in the hotel, Thai restaurant and Italian restaurant. The food is not that good as its price. (charged vat 7% + service 10%) I feel like I paid for the view than the food. The staff were nice tho. I wish they had a convenience store with a regural price inside the hotel. If you cannot climb stairs, you shouldn’t come here. We’re in 20s so it’s not a problem for us. Pros: Private beach is just right in the hotel. I love the architecture and really love the beach. The room is spacious and clean. The balcony is spacious and very relaxable. The staff are nice and willing to help you. Esp. thanks to the philippines (maybe Dave) I could stay at the hotel all day but not for a two consecutive days. The most impressive thing is the view (sea color, sunset, night sky) The staff are nice and very helpful. I had a pleasant stay.
• Elana (6/5): Resort location is terrible - This hotel is locked away on a beach and the only way to town is by taxi. This resort also has crazy prices for the spa and restaurants, The bathroom is tiny. The only highlight is that we saw shark in the bay.
• Tanvir (10/5): Lovely view of beach - It has a lovely view of beach from hotel room balcony.
• Tanvir (10/5): Location & View is very good - Very good! location and private beach is very nice.
• Carly (2/5): Terrible customer service. - We just spent two nights at Beach Club by Haad Tien and we had a terrible experience here. The first page of their book states that they have a welcome cocktail on Fridays in the 'garden lounge'. We couldn't find it anywhere so we asked at reception and they had no idea what we were talking about. They told us to go to our room and get the welcome book to prove to them it says what we were saying it did because they didn't believe us. We then experienced terrible customer service again upon checkout. Room book says that you may request a late check out up to 2PM free of charge provided that there are rooms available. Beach Club offers a free shuttle back to the pier at 2PM. We called and asked for 2PM check out and were told they could only do 30 mins late because they were fully booked. We did a search online and found lots of available rooms. They told us they'd have to charge us for later and wouldn't honor their own policy. The room was nowhere near what we expected for a hotel of this quality. When we first arrived we were overwhelmed by the smell of mold and the window blind in the bathroom was very moldy. Later on in the day the smell of sewage from the bathroom overwhelmed the smell of mold and we couldn't even stay in the room. This happened every two to three hours for our stay when the smell would come back. So bad it kept us awake. On top of that, we had some sort of rat or mice in our ceiling that would scurry back and forth all night long. AC not great either
• Stu (4/5): Don’t be trapped - The location is beautiful & the resort looks flash with access to a stunning beach... but that’s how they lure you into their exorbitantly overinflated price trap. Having spent our first week at a great resort near Mae Haad Beach we knew what prices to expect. So to arrive at Beach Club (BC) and find that most things are FIVE times the price was insulting & off putting. A 60 min Thai massage in town is 300-400B, but at BC expect to be charged 1,500B PLUS a 17% tax. All food & drink also has the 17% tax on top of the advertised price. Chicken massaman curry is around 140-200B in town, at BC it totals 625B- that’s Aus$26!!! You wouldn’t be charged that in Australia!! Now if the food was amazing I could begin to justify it, but compared to what we ate elsewhere, it was average. The service (or lack of) was another big let down. Other resorts/restaurants on the island knew us by name after just a day or two, whereas these guys made no effort to do so. They appeared to be incredibly understaffed & run off their feet at all times, which detracted significantly from their attempt at creating a laid back & relaxed atmosphere. The visibility for snorkeling in Shark Bay was poor- other bays on the island offered a far more pristine snorkeling experience. Unfortunately BC is a fair way from Mae Haad or Sairee, so taxis fares add up. The resort offers a few free transfers but at set times that are not always convenient. Hiring a scooter is your best option for this place.
• Chelsea (10/5): Beautiful - Staff are incredibly friendly and helpful. We arrived after a particularly rough boat ride. I couldn’t make it up the steps (there are a lot) and had to sit to stop the nausea. They brought me smelling salts and a peppermint balm to help. There’s also timed free shuttles to and from the pier. The restaurant is quite good as well! The beach is beautiful and clean. Very beautiful property
• Smurfevirakorn (8/5): Birthday Holiday. - I had spent my birthday holiday at Haadtien Beach Resort. Location ; the resort located 10 min away from the mae haad pier by car. The resort provided shuttle bus service from resort to the pier at 8:30, 14:00,18:30,21:30 and from pier to resort at 19:15, 22:00 Beach : Haad Tian , white sandy beach with clearly water. Snokering is fine here. Restaurant : Breakfast , during my stay the main breakfast restaurant was renovated. So we had breakfast at Carpri instead, there are assorted food both Asian and European. View from the restaurant is stunning. Beach Bar, staffs are lovely, especially Khun OAT. Promotion beer bucket is our favorite, 3 small bottles of beer with ice bucket, 290Thb only. Dinner, recommended cause of the view and the food is delicious. Staffs & Services ; Staffs are well trainned and excellant service mind, Especially Mr.Dave. Room : Hide Away Garden Bungalow, located abit away from the beach, 3rd row and need to walk up a small hill. Room is well maintained and lovely decoration. There is a safety box in room, laptop 15"can be fitted. Mosquito net is provided, make the room more romantic. Full minibars were setted full of mini friedge.
• M (4/5): No luxary at all - The hotel is not worth the title luxary: - RATS in the room - pool towels are 1 by 1 stained, 50 shades of yellow.. you could better use a diferent collor if you cant get them 100% washed. - no day beds on the beach, resort guests are not allowed to use haad tien pool - food in restaurant is poor quality not its price worth, compare to restaurants on the island
• Verified traveler (10/5): - Very relaxing hotel ! The beach is beautiful and you can rent snorkels right on the beach.
• Sarah (6/5): Great island for a relaxing break. - We stayed at the Beach Club for 6 nights. The hotel is on a lovely beach and the food at the beach front restaurants is good. However, we were disappointed to be informed that as we were not staying at the main resort, we could not use the beach beds on the sand, only the ones at the Beach Club bar area. You can use a hotel beach towel (yellow for Beach Club guests and brown for those staying at the main hotel!). Unfortunately, the towels were not very clean - mine had what looked like old blood stains on it. The room was spacious but was directly above one of the restaurants, so using the balcony meant having to hear the music that was played all day and there was a lingering bad smell outside the entrance to the block. The staff were friendly and welcoming. For example, the man running the bar at the pool for Beach Club guests made sure we had everything we needed even though every time someone ordered a snack or cocktail, he had to run down to the main bar to get it. There are two hotel shuttles a day, but you need to take a taxi if you want to go to other places on the island outside of these times. Did a day's snorkelling and a day's diving with the on site PADI shop, 'Reef' - the dive boat is excellent with numbers kept low - more expensive than some other operations but well worth it. The massage at the Spa was also good. I cannot comment of the experience at the main resort, but we would not return to the Beach Club next time we stayed on the island.
• Stina (8/5): Great for families - not for diving - Haad Tien is fantastic if you are looking for a resort that can offer everything and you'll not be wanting to go anywhere else on Koh Tao to explore. For people that want to see Sairee Beach and/or go diving at Koh Tao we would not recommend it. Not only did the Reef diving school at Haad Then charge about double for a Padi Open Water course as any other average diving school on Koh Tao, the resort is in a very remote area of Koh Tao and the road up to the resort is quite bad (we rented scooters and it was very difficult to drive there). The Head Tien's private beach was quiet but quite dirty and the water was smelly compared to other private beaches (or any other beaches) on Thailand we've seen so far..
• Carina (6/5): - Okay hotel . 3'and a half star . Hotel and staff is acting like it's a 5 stars . Everything at the hotel is Way over priced
• Peter (6/5): High ambitions with mediocre results - Its a nice hotel right at the beach. It is however a bit worn and old. It is trying for a high class image when it comes to price for food and drinks, but that's not reflected in the condition of the hotel. For instance the the rooms are quite crampt and the beds are not so good. Maybe for half of the price we paid it level of comfort would be acceptabel. My review might be a bit tainted by the fact we got an bedbug infested room and got a night ruined. To add to that we given no compensation, instead they gave us the room next door. Maybe we should have protested a bit more. They also had the nerv to ask me to sign a contract saying i wont give negative reviews.... Now that I think back on my stay I cant recommend this hotel there are much nicer places for the price this hotel is asking.
• rob (8/5): Nice hotel close to the beach. - Very rough terrain to get to this hotel. Breakfast was good and staff friendly
• Jose (10/5): Wonderful hotel! - Amazing stay. You won´t go wrong with this hotel. Everything is perfect.
• Colin (10/5): - Great location on shark bay. Good location for snorkelling and one of the few locations with black too reef sharks. Good service with a nightly shuttle. Roads are not great to get hotel and probably need previous experience on a scooter to get to. The rooms are on the small side. I question if the advertised square footage includes the balcony.
• Rob (10/5): well run resort with friendly staff - stunning resort on private beach, with multiple free shuttles daily. The resort is out of town and taxis on Koh Tao are really expensive so make the most of the free shuttles. The extensive breakfast included in my stay was amazing, catering for anyones tastes. Very friendly staff, always happy to help
• bez (10/5): Nice hotel amazing beach great food - Nice hotel amazing beach great food, kayak and snorkeling available for rent from hotel, boat taxi in front of hotel rakes you around the island for snorkeling the whole day for 3000baht
• Verified traveler (2/5): Would not recommend. - It was an unimpressive experience as it was practically underwater and impossible to reach. The news had shown Surat thani was flooded, Koh Samui with major flooding along with Koh Tao. I would not recommend booking here especially if there is unpredictable weather conditions. The hotel will not agree to refund you as it in their policy. They may offer to extend your booking but within the month which is not suitable if you are towards the end of your trip. Do not expect hotels.com to offer any compensation or real assistance.
• Elizabeth (4/5): Disappointed - I would not stay here again! We traveled a lot in Thailand and this was the worst place we stayed. The rooms were clean the resort is clean but kind of dumped in the middle of an extremely poor unattended area. If you ate fit and a ok walker you could walk into the main strip/town. But it's extremely hot and difficult in areas with no proper roads. We arrived on the island early in the morning due to the sleeper train and were almost jumped on by the taxi men! They quite literally started fighting amongst themselves. They obviously all work for the same person/s and try to charge stupid amounts of money per person for a very short trip! Luckily in the end we phoned the hotel and found our hotel transport guy sitting in the corner drinking a coffee. After about 40 mins! We thought he would have been stood waiting for us! When we arrived at the hotel we were left in a room and told our rooms would not be ready until after 2pm. If we wanted any food or drink it would cost 550 per person! Per day! Really not worth it as food is pretty dismal to be honest. Milk and coffee quite often ran out in the mornings, not good. Any alcohol is overpriced. They do have an Italian restaurant there which I did go to. Do not go, it will be a huge waste of your money as the food is awful.
• Cris (8/5): Beautiful place - The hotel is comfortable and modern, the room decoration is really pretty and the hotel has good facilities. The beach near the hotel is a small piece of paradise. The hotel is isolated, so ideal if you are looking for a break from the world. To improve: the staff was not very friendly and often would be difficult to find someone that speaks English. The towels were terrible. The poll yellow towels were full of stains and the shower towels were old.
• Lisa (8/5): Nice location and relaxing atmosphere - Even though it rained the whole time during our stay there, we had a pleasant stay. The In Sea area is nice to look over at the water, while keeping dry :).
• Verified traveler (8/5): - Cvery clean, great view. Lots of stairs - without elevator
• Nicky (10/5): Peaceful Koh Tao - Away from the main town, you will need your own transport to stay here unless you want to rely on the hotel shuttle which has a last pick up at 7:15pm in town so you can't stay and eat dinner in town. You can rent a motorbike in the town and get the transport to take your bags to the hotel when you arrive by ferry. The road is a bit bumpy in some places but manageable. The setting and beautiful quiet beach are fabulous. Towels are a bit worn for such a lovely hotel but otherwise everything else is perfect
• Gillian (8/5): picture perfect hotel - We booked the hotel from their website without reading many of the reviews, when in Koh Samui before heading to Koh Tao I started researching more about the hotel and the area and was really worried about what we were coming to for the next 5 nights after reading some of the reviews... But I shouldn't have been at all! From being picked up at the pier when we got off the ferry to leaving we thoroughly enjoyed our stay, so I felt I had to write a review. The location is gorgeous set on the cliffside among coconut trees and the private beach is stunning; white sand, turquoise sea and the snorkelling is perfect. Butterflies everywhere too which made it feel like a magical exotic paradise. The beach and the hotel were really clean. We could hear monkeys in the trees but didn't get to see any unfortunately. The pools were nice and there were always plenty of sun beds. The hotel is set on a cliff so there are stairs but not nearly as bad as other reviews made out. Our room was clean, stylish and had a lovely day bed on the balcony. The cleaning staff left little good night notes for us which was a nice touch when making our room. I had no problem using the wifi for iMessages/FaceTime and Facebook posts. The hotel staff are all very nice and helpful, especially Alex at the pool bar who clearly loves his job and interacting with everyone. I had no complaints about service at all and can't understand the bad service reviews... The food was good, we only ate in the Italian and the
• Rachel (4/5): Nice property, terrible experience - Terrible service from the start. We booked a room with breakfast included which the hotel refused to accept. It was one thing after another. Our phone in the room didn't work, we didn't have toiletries, and the staff wasn't friendly. The property is nice but not worth the hassle of dealing with the terrible management and service.
• Megan (8/5): Great access to Shark Bay - A little remote to get to but once you arrive the views are amazing. Great access to one of the best beaches Shark Bay. A little on the pricey side for food and beverages at the property. Overall beautiful property, would stay again.
• Valentin (6/5): For short stay ok - Staied in the Beach Resort in a room with beach balcony. Room was ok but small. Wifi didnt work and Hotel couldnt make it work it was so slow that it was useless. TV didnt really work always black screen for some seconds. Telephone in the room didnt work so no calls to reception possible and ofcourse no room service. Went to the bar for getting drinks to the room but had to carry them to the room myself because they did not have enough people for room service. Would not stay again. Would recommend just for max. two nights when you want to do a lot of tours or diving then it would be just ok.
• Verified traveler (6/5): - Good hotel but should have more staff at check in area. A bit messy when as many guests came to check in at the same time of boat schedule.
• Emily (8/5): Style but not so much substance - I really enjoyed my stay at Haad Tien but it must be said that style comes before substance - the hotel is situated in beautiful surroundings but I found the staff to be less than attentive, and found many of the finishing touches had been overlooked. For example, no towel rail or hand soap in the bathroom, no vanity mirror in the main room, plug sockets located away from mirror and bedside tables, murky swimming pools that needed cleaned more frequently and a swimming pool surface that although lovely to look at, was abrasive to the skin and not comfortable to lounge upon. I would return for the scenery but not for the service.
• Marlon (8/5): Beach stay for a couple of relaxing days - Remote spot on the south side of the island, fairly new complex, not much going on except for hotel guests, beach ok, diving club on the premises, free shuttle to town at certain times. Hotel restaurants good but pricey. Two pools for guests, long enough for swimming. There is no guest computer.
• alex (10/5): - Great resort, beautiful right on the beach! Best place we've stayed in Thailand yet, we'll worth the extra money to stay there. Excellent food and friendly staff as well :)
• matthew (4/5): Definitely a management problem. Don't stay. - The facilities are nice. It could be such a nice place to stay, if it was run well. But, unfortunately, it is not! The location is very remote. As in it costs 400-600 batt each way if you want to go to Sairee Beach where all the action and restaurants are. This is only a good location if you don't plan on leaving. The first thing the stay did during the checkout process is tell me about their very limited free shuttle and how much it costs for a taxi. The checkin process was slow. My room had no internet signal and they would not change my room until I had my travel agent call to cancel my reservation. The restaurant service is very very slow. Expect to wait 20 minutes between each time you can actually catch someone's attention to wait on you... Every time you come. If you don't wave, they will probably never come. I actually really wanted to dive and snorkel but after two visits to the dive center speaking to two different people I decided against it. The hotel dive shop service is terrible. They do not treat you well and never even smile. If you ask them for an explaination they act like you are giving them trouble. The do not clean the rooms well and do not even change your sheets. Ours had stains. Overall, I was so disappointed by the service which reflects on the management. The place is just run poorly and it significantly detracts from the exprience. It is fine if the place is 2 star for 500batt a night. Most cheaper places are better.
• Luka (8/5): Very nice and peaceful place. Beach like in heaven - I staid there with my wife. It was the most beautiful piece of our holidays in Thailand. Friendly stuff, peaceful place, very nice beach, good breakfast...You can go to the city by hotel transport free of charge four times per day.
• S (6/5): Nice stay, calm area, good snorkelling but... - I spent here 3 night, the hotel itself it's very nice, it's New, they have 2 pool both beautiful, the hotel has direct access to Sharks bay ( best snorkelling area on the island), they have scuba diving centre on site and taxy service for free going to the Pierre and sarre beach (main area for just 50bth surcharge) 4 times a day with pick up as well, overall I had a nice stay, the only complain I have it's about the food, for a place hidden like this the food should be at list acceptable and it's not, they have 3 restaurant on site none of them good and ridiculously overpriced. Apart from the restaurants service in general my main concern is the breakfast, and I'm not making a big deal because it's poor but for all the flyes and moskitos laying ond the fruit and vegetables of the breakfast table. This is something unexceptable and against all the food & higiene regulation and should not been taken so easy as they do, considering the fact that when I tryed to say something about this situation either to manager or workers that all had the same answer : we know and understand that but we are working on it...??? this is even worst as it's something that it's going on long ago and till now nobody from the all place was able to even put just some cling film on each plate by the time they decide how to resolve this big dilemma of getting some covers for the fruit!!!
• Carolyn (8/5): 8 night stay in Feb/March 2016 - Some lovely friendly staff, a couple of the female waitresses in Capris restaurant really let the team down with a poor attitude. They seemed unhappy to be working. The spa is lovely. You have to try the full Thai massage with The kobh of herbs. Be prepared to climb plenty of steps and the walk into nearest village will take you 25 mins in hot weather. Part of the road leading up to the hotel is unmade and steep which makes using a bike or scooter rather dangerous. Barter for cheaper taxi which are safer. The staff cleaning the rooms are friendly and efficient. They attend twice a day incl to turn down the bed in the evening.
• dana (10/5): Grear - Great hotel. A bit far from the main street. Not on the beach . 3 min walking.
• David (8/5): Nice property set into a hillside on the beach - Although a ten minute ride from the popular beach/town area near the Mae Haad ferry pier, this hotel is great if you prefer a quieter place to relax. It's beach is maintained and if the water isn't cloudy, good for some snorkeling to see its famous small reef sharks in the shallows. Free daily shuttle service to the main town area which is good because getting your own 4WD cabs back and forth can add up at about 400 Bhat one way.
• Verified traveler (6/5): Good IF weather is good - Good hotel for southern part of island. Not tons To do.
• Victoria (10/5): Perfection - Perfect for a couple of days. Beautiful bay, magical watching the sun set on the cocktail terrace. Sea view room was gorgeous, lovely evening meal by the sea and attentive, helpful staff. Defo one to revisit again someday.
• John & Sofie (8/5): Beautiful hotel in the beach - This is an excellent hotel on the beach. Two swimming pools one right near the beach so either in the ocean or rinse and in the pool. Excellent breakfast options and had a delicious dinner. The only draw back was an occasional sewer smell near the room.
• Stefan (6/5): Poor reception lets down hotel - The setting is beautiful, the room and breakfast is good, the staff are friendly but it is all let down by the poor check in/check out at reception. With only one harassed staff member actually dealing with guests what should be a 10 minute process turns into a 40 minute ordeal. The receptionist also does not seem to know how to give a receipt for a cash payment. Be warned, add an hour to your check out.
• Rhonda (8/5): Beautiful hidden paradise - the hotel itself was beautiful and the grounds were kept immaculate. The staff were so friendly and helpful. The private beach was stunning and the rooms were comfortable and spotless. The only drawbacks were the distance from the centre of town to the hotel. Nothing is within walking distance so you have to rely on the shuttle which on runs 4 times a day and isn't always suitable for when you want to go and come back. If you miss the shuttle taxi drivers rip you off knowing it's the only way you can get into town. The food and drinks are way over priced and the food wasn't great. They already add tip which I don't think I fair. If you are looking for a hide away price of paradise this is for you. If you like to go roaming and walk to the shops then I'd choose somewhere in the centre. The drive to the hotel is comparable to a roller coaster ride.

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