Jacana Apartments

Location: 1-15 Sporting Drive, Thuringowa, Townsville, au

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 05:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Electric bicycle charging station
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Terrace
• Family rooms
• BBQ facilities
• Lift / Elevator
• Luggage storage
• Fax/photocopying
• Tour desk
• Facilities for disabled guests
• Non-smoking throughout
• Wheelchair accessible
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Cashless payment available
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Smoke alarms
• Key access
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Key card access
• Television in common areas
• Free wired internet
• Golfing on site
• Playground on site
• Self parking (surcharge)
• Offsite parking discounted rates available
• Internet access
• Reception hall
• Exercise/lap pool
• Japanese garden
• Swimming nearby
• Electric bicycle charging station

Rooms Available

• One-Bedroom Apartment

  This air-conditioned apartment features a private balcony overlooking the Ross River. It includes a fully equipped kitchen, laundry facilities and a separate living room with a flat-screen TV and a DVD player. Please note that there is no capacity for additional guests.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Satellite channels
  • Kitchen
  • Sofa
  • Alarm clock
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Semi-detached
  • Private apartment in building
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Smoke alarm
  • Key access
  • Key card access

• Two-Bedroom Apartment

  This air-conditioned apartment features a private balcony overlooking the Ross River. It includes a fully equipped kitchen, laundry facilities and a separate living room with a flat-screen TV and a DVD player. Please note that the price is based on 4 guests. Maximum occupancy is 5 (see 'Policies' section).

  Max Occupancy: 4 (4 Adults)

  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Satellite channels
  • Kitchen
  • Sofa
  • Alarm clock
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Entire unit located on ground floor
  • Upper floors accessible by elevator
  • Semi-detached
  • Private apartment in building
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Key card access

Guest Reviews

• Andrea (8/5): - Love the surroundings. River frontage, swimming centre and great walking circuit. Felt safe. Undercover parking. Tidy neat unit with a I need to cook and prepare my own meals.
• J (9/5): - All staff we came across were very friendly, Reception and Cleaners Couldn't find check-in instructions, drove to apartments then had to call to find out where Reception was (I was unaware the Reception serviced multiple buildings).
• Susanna (9/5): -
• Michael (10/5): -
• Susan (10/5): Overall excellent stay. - The apartment had a deck overlooking the river and walking track. It is close to a main highway, and has a lot of traffic noise.
• Erin (10/5): Comfortable and practical - Loved the location of this property. Easy access to lagoon, walking track around the river, shopping and restaurants. Beautiful river views from balcony made our extended stay easy. We felt very safe in the secured apartments.
• Stacey (10/5): - Roomy, great service and good price Nothing
• Alice (9/5): The stay was absolutely magnificent, definitely a highlight of our holidays. Me and my family would love to book this pl - The view, the lift, secure parking and cleanliness.
• Rose (8/5): Comfortable stay, great location but apartment can do with a refresh to make modern - Location and view Carpets are worn and had an old smell to them. Air-con in one of the bedrooms was not working.
• Regina (7/5): - Good location close to the river. Quite roomy apartment with comfortable beds.
• Martha (9/5): Relaxing stay right on the Ross River. - Location location location. Close to willows and a dining precinct you could park the car in the secure car park and walk to anything you needed. River ways has a huge pool, park and library to entertain the kids as well as the Ross River right on your door step. There wasn't anything that made me go oh no.
• Alicia (7/5): Great self contained apartment - Location wise it was great for the sporting event I was attending, but not to the strand where we had friends and family all staying. It was well set up for everything we needed, and the beds were super comfortable. It is set out well, roomy and quiet. Views off the balcony to the river were lovely. Kitchen could do with a few more items like a bottle opener, and the dishwasher had a loose seal (which I fixed). I wish there was flexibility with length of stays as I had yo leave early, and full price as per the policy was still required. A change of mind is different to a need to leave.
• Anita (9/5): -
• Gaye (10/5): -
• Lisa (1/5): Wouldn’t stay here again sadly. - The property has a good location to the Townsville University Hospital The place smelt and was covered in mould. After addressing the issue with reception they did move us rooms but the next room also had a slight smell of mould. Not interested in helping us once they had moved us.
• Kerri (10/5): Walking distance to almost every thing you need - Close to everything Wasn’t much I didn’t like just a bit close to the traffic, but other than that that’s a pretty nice place
• scott (10/5): Realy nice place to stay. - Location Furnishings showing their age
• wesley (4/5): - Location Room was dirty, air conditioner were noisy, fans only had 1 speed, lights were poor.
• Emily (4/5): - Did not notice until the day before leaving, the bathroom ceiling was covered in mould. Have stayed here multiple times over the years and its been fantastic, but the quality and cleanliness has gone downhill.
• Erica (8/5): -
• Emmalee (10/5): -
• Michael (9/5): -
• Rhiannon (9/5): -
• Juanita (6/5): Overall, a pleasant stay. - Perfect and quiet location overlooking Ross River. Good parking. Furnishings were clean and bed was comfy. Paintwork was overall tired and kitchen equipment was not quite up to scratch in terms of cleanliness. There was a cobweb at the foot of the entrance door.
• Sheona (9/5): -
• Etivise Teresa (9/5): -
• andrew (8/5): - Great local enjoy the weekend. Would love to book in again thanks .
• Hollie (9/5): Location was great, I’d certainly stay there again - Location was great and the until was well appointed I would recommend replacing the lounge chair, it was very uncomfortable
• Paul (10/5): - Everything
• Judi (10/5): Will definitely stay here again and again ... thank you. - Although the location was a fair way 'out-of-town' the facilities certainly made up for it. Shopping was close, as was the community swimming pool and beautiful parklands, and the view from the unit was spectacular. Absolutely nothing!
• Bronwyn (8/5): -
• Andrew (7/5): -
• Santini (6/5): -
• Michelle (10/5): Great stay highly recommends - A short walk to a large shopping centre, cinema, restaurants and other entertainment. Across the street is a hotel with an exceptional buffet lunch and dinner car parks are very narrow especially when there are large 4x4 parked on both sides of your park. no cleaning services for the unit while we were there for 6 nights
• Brettlyn (4/5): -
• loneysan (10/5): Lovely place by the river - The location by the river is so lovely. Our balcony was right in front of a beautiful Rain Tree that was home to many birds in the mornings. It's a five minute walk to riverways and about 7-10 minutes to Twin CIties Hotel (buffet, bistro and restaurant) and the Willows Shoppingtown with Coles, Woolies and Aldi. Really enjoyed our time here. Can't think of anything that was lacking really.
• wade (8/5): -
• Michael (8/5): -
• Lea (10/5): - Excellent 💯% Jacana Apartments Absoutely Supberb in Everything Highly Recommended So Much Appreciated Thank You to Management & Staff NIL
• Leanda (8/5): -
• Jessica (9/5): - Location
• Lyn (10/5): -
• Monica (8/5): -
• Roxy (9/5): -
• Kylie (10/5): Loved the location, and facilities. Great rooms with everything we needed to feel comfortable. - Beautiful location next to the river The only thing i can think of is there is no aircon in the lift
• CASEY (7/5): -
• Domonic (9/5): Awesome location, good amenities and nice staff - Great location next to river way. Awesome views from the apartment to wake up to every morning. Staff were easy to deal with and gave clear entry instructions.
• Alison (8/5): Great place and nice rooms - Easy access Easy to find Car parks were tough but ok
• Karen (7/5): 2nd time I’ve stayed and it’s always convenient, easy check in & out, but the room we had was really well used and l - Great location, lovely view of the river. Cleanliness and in desperate need of a revamp of the rooms.
• Barbara (9/5): A great place to stay. Convenient to buses, shopping centre and eateries - Self catering The crockery was placed ina very high cupboard so I couldn't reach it!
• Roselena (4/5): Aggressive management, poor parking, for the price you pay they rooms should be clean and not smelly - It was nice on the river Parking is not the best. Asked at main reception if we had an easy access pard due to having a 4x4 and children in car seats. Told yes, found out no. Called main reception and asked where else we can park, reception told me to park in xyz and she’d call the manager to sort something out. Never called me back. That night my husband was threatened by the Manger/owner because we parked were advised to.
• ryan (6/5): - Oven and range hood didn’t work. AC filter was filthy. Shower wouldn’t drain properly and overflowed.Cracks in walls. Carpet needed to be professionally cleaned.People parked in my allocated parking several times Other cars and visitors tailgate you through gate. Room was serviced cleaner took essential cleaning items from apartment and left patio screen door unlocked. Pool area was dirty.Traffic and pedestrian noise was not ideal Overall my experience was average and I wouldn’t return
• Peta (8/5): A wonderful stay, very family friendly accomodation and felt very secure. - - location to riverway and its amenities - close to great restaurants at cannon park - comfort of beds/pillows - access to full kitchen, washer/drier - set up of apartment, very family friendly - stunning views of the river - the apartment itself was lovely, but is due a good deep clean. The carpets felt dirty, as was there mould in grout of the showers, which I understand is unavoidable at all times due to climate - the room needs a clothes horse - the occasional noise pollution from noisy boats
• Ebony (10/5): - The location Nothing, everything was perfect
• Joanne (9/5): Short stay in Townsville - Great location overlooking river with short walk to Willows Shopping Centre
• Vera (8/5): - A good location for the event I was attending that weekend.
• Louanne (6/5): - Convenient location and beautiful outlook over the river Furnishing and kitchenware is a bit tired. Would recommend it’s time to be freshened up.
• Amy (8/5): Great location and value for money. - Beautiful location along the river and well appointed accommodation. No covering on the bathroom window. I really didn’t like that, especially as it was next to high-rise balconies.
• Monica (8/5): -
• Raine (8/5): -
• M thomso (8/5): Very comfortable - Breakfast not part of the stay
• Chantelle (1/5): Do not stay here! - Location was close to my sons footy carnival Pack your own toilet paper and cleaning products if you receive apartment 132. Front entrance of our apartment was flooded when we arrived, window left open and sprinkler on outside. As soon as you walk in, the awful smell hits you first. Shower and bathroom was covered in mould and hair. Display pillows on the beds were dirty. One small tiny TV in the lounge. Wifi didn’t work in the main bedroom. Back patio was dirty with debris. Dust on every bed frame. Both myself and my 9 year old have fallen sick. We woke up stuffy, sneezing and coughing during our 4 night stay. I would not recommend Jacana apartment 132 to anyone.
• Emily (6/5): - Staff very extremely unpleasant on both occasions...
• raelene (6/5): I would stay there again - Great location on the river with nice walking tracks and free recreational activities at the doorstep. Very secure, my car was safely parked within the gated complex. Location was close to everything. The wifi was frustratingly slow and kept dropping out
• Mills (10/5): -
• Jan (5/5): Had no choice at the time to stay anywhere else, husband was having surgery .wont be back. - The view was what I wanted,the location was good,close to the shops by Taxie as I don’t drive. When I opened the door to the apartment I was hit with a bad smell of moisture. Thankfully I had taken my stash of cleaning products with me so I instantly got to wiping everything down and freshened the carpet with no vac spray. There was no vacuum cleaner there so the carpet was left dirty, but I had a mop there to clean the tiles. I have stayed there years ago it was immaculate back then. Sorry to say but I won’t be staying there again. The smell was not pleasant until I cleaned it.
• Darrin (10/5): Great -
• Takis (8/5): -
• Aurea (9/5): - The unit was beautifully laid out, clean, and had the essential cookware to make meals. There was a great view from the balcony. Great check-in and accommodating staff.
• Isiah (8/5): - close to the shops , and beautiful veiws of ross river. Very clean and friendly staff.
• Jane (8/5): -
• Ului (9/5): Enjoyed our two days stay with families - Accomodation pretty good with spacious room and lounge.Good background with lake good for morning walk and refershing , with shopping center and mauls close by for shopping.
• Maree (8/5): - Clean and tidy, easy to get around town. Great place for a base to do activities around Townsville. Close to good dining areas. Nice walk going past the accommodation along Ross River. Great spot for families with lots of activities and a pool close by.
• Rachel (9/5): Lovely clean apartment if you don’t need to be close to the city - Safe clean and comfortable Distance from city
• Teresa (10/5): - The location was convinient, clean and affordable. Definitely my next trip to Townsville will be staying there again. N/A
• Andrea (9/5): -
• Gerri (8/5): Cowboys visit. Clean and tidy, no sleep. - Good size apartments. Lots of food options near by. Right on the river. Clean tidy. Mattresses and bedding was not very comfortable.
• Oliver (10/5): - Great location. Close to everything. But just need a bit of TLC finished
• Eseta (10/5): Good Approach - It was amazing we always stayed in Jacana when ever we come to Townsville..very cool and friendly
• arnold (9/5): -
• Brett (8/5): -
• Marnie (9/5): -
• Jacques (9/5): - Spacious and comfortable. Big balcony looking out over the river. Clear instructions about TV etc. The bedroom was along a busy/noisy road. Wifi could not cope with the large number of guests due to a sports event.
• Mark (10/5): Made to feel welcome upon arrival - Check in was a breeze with great people in the reception. Parking was so handy for the car with a nice view their cafe is also good , you need to know this as Townsville has few good coffee spots. Great location well appointed room that had everything
• Derek (10/5): - Higher standard property
• Zoe (8/5): Clean, convenient, easy -
• Natasha (10/5): Exceptional -
• Friswell (8/5): Very good -
• Wayde (2/5): Very poor -
• Anu (10/5): Exceptional -
• Adele (6/5): Pleasant - Always nice room set ups No hot water in shower first night,so not great.
• Sawirs (5/5): The company made it easy to live with the problems of the apartment - Location and the view. Stove top hood didn’t work. Oven didn’t work.
• Anthony (8/5): Our stay was great with great service. - Location was good except for one thing. View was good. The apartment was very clean with followed cleaning service. The apartment was adjacent to a very road which was not a problem however, the road noise and sirens were extremely noisy which restricted the use of the balcony. The noise filtered inside with balcony door closed as well.
• Nicola (6/5): Pleasant -
• Linden (6/5): Location amazing, quality of unit not the best sadly. - Location is perfect. Central to shopping and entertainment for teenagers. Lagoons amazing too but not enough time this visit. There are serious signs of wear in the unit we stayed in and stains on carpets, light fittings etc should really be replaced if still charging high prices for the space.
• Alicia1989 (8/5): Very good -
• Megan (10/5): Exceptional - That it had all the amenities that we needed, microwave, stove top, washer and dryer Nothing - weather was cold 😄
• Eve (10/5): Awesome place & perfect location for us visiting family in Kelso. - We had such a lovely view of the Ross River from our balcony. We really enjoyed relaxing on the balcony with each other & family who dropped by. The only thing really was the bedroom window had a really bright light outside & we had to sleep with window & blind shut. Also was a bit noisy when other people were walking outside to other units which was on bedroom side, at night. Also could have done with a second set of towels to use in the unit 1 set just not enough for us. Also the lighting was bad in main part of living area of unit. Especially at night.
• Steve (9/5): Superb -
• Robert (7/5): Needs an upgrade - It was quite comfortable and the location by the river was nice It hadn't been cleaned properly, the door to the laundry wouldn't open properly, and one of the dining chairs was very wobbly. Also, the king-size bed was 2 singles put together without a topper, so it wasn't as comfortable as it should be

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